Customer Reviews for U-Haul Moving & Storage of Pittsfield

2,123 comentarios

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They are more than the best

BRIAN L. 
Rating:
5.0

No problems

Alan W. 
Rating:
5.0

Everything was excellent and went smoothly.

martha P. 
Rating:
2.0

I rented a 26' truck but it was not available for me when i went to pick it up. I needed a truck so i took a 15' truck instead. The staff was not able to help me out with any reimbursement or compromise on the inconvenience. I had to make multiple trips to move my stuff since i had to take a smaller truck. I was thinking ‘oh uhaul will be happy to work with me since the reservation got messed up' (26' truck i was supposed to take was still out with a customer that had lost the keys). My reservation was supposed to cost around $85 but after i returned the truck it cost me $225 total. I called and talked to another person that couldnt help me and they said a manager would reach out within 72 hours but i have not heard from anyone yet. Its been 2 weeks. Oh yea the gas gauge was mismarked on the contract. when i pulled out of the lot i noted the gas level and returned it with the same ammount. I got charged for 2 gallons of gas on top of it all.

Jay E. 
Rating:
5.0

Everything was awesome…

andres P. 
Rating:
3.0

Employees were very unhelpful and left us to unhook the uhaul ourselves and never returned.

Robert S. 
Rating:
4.0

No blankets. Waiting more than 15 minutes to return the van, I then did the self serve and walked away.

James P. 
Rating:
4.0

Customer did not leave a comment.

Cheryl T. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Mattress cover was not provided. I ordered it for the move.

Patricia H. 
Rating:
3.0

I had paid for a utility dolly but never had one on the truck. Waiting for a refund of that charge.

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
3.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

Jenny L. 
Rating:
1.0

Have more than one person working the front desk or have those behind the scenes be ready to step forward when a crush of customers are present.

richard E. 
Rating:
5.0

Customer did not leave a comment.

Jeannie Z. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
3.0

I rented a trailer for an out of town move. I asked when I picked up the trailer that if I returned it earlier than the automatic five day reservation, if I would be refunded for those days. I was told yes I would be. Apparently that was the wrong information. Very disappointed and angry that u-haul is basically taking advantage of people. Will no longer give referrals to u-haul.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

I picked up the truck after hours. FInding the truck was a bit difficult given it was dark out. THey should put all trucks being picked up after hours in one location to make it easier. The mobile signal was not very good there either which made it hard to check out and back in. You may want to add a wifi for people to use to make it easier.

Monty M. 
Rating:
5.0

NOthing. I found all of your staff friendly, knowledgable, fast and efficient.

Nancy M. 
Rating:
4.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Theresa B.  |  First Impressions 
Rating:
5.0

Should make it a little bit clearer on sit that its 2 floors and no elevator. But staff was extremely helpful and friendly. They answered my questions and explained everything for me with a smile plus great detail.

Helen O.  |  Online Move In 
Rating:
5.0

Very good question, however, I think y'all did a fine job and every person that works there (from Anthony who worked directly w me, or the random employees readily around) all made me feel like I was the most important person in all of my interactions…heck even the app was great. Impressive!

Jason M. 
Rating:
4.0

Interior front window needed cleaning. Rest of the vehicle was super clean.

Robert D. 
Rating:
1.0

You ruined my move to the degree that I will tell any and everyone to use penske, ryder, enterprise - any moving service but uhaul.

Jeoff H. 
Rating:
1.0

Arrived on time for scheduled pick up – no lockbox code – had to wait two hours for truck rental while paying crew of 4 men to do nothing. The ordered packing blankets were not in the truck. Pathetic online customer service – waited two hours. No stars. Extremely dissatisfied.

John M. 
Rating:
5.0

Customer did not leave a comment.

lewis S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Equipment was clean but driving the truck was a Challange. Steering wheel had 6 inches of play, suspension was weak, 110000 miles on truck. This vehicle needs to be retired.

Brian C. 
Rating:
5.0

Truck could be cleaner

Giacomo T. 
Rating:
5.0

Customer did not leave a comment.

jaclyn C. 
Rating:
1.0

I scheduled a truck two months ago for a location very close to my home. The day before my reservation I received a text that I had to drive almost 2 hours to get rent the van. I also had to pay for the gas to get the truck back two hours to my home to load it up. Completely absurd that this location only had one employee working.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Jillian S. 
Rating:
5.0

The Uhaul woman was super helpful and nice. I was so happy with the service.

Suzanne Q. 
Rating:
5.0

No improvements nessasary. Manager ( Justine I believe) was just terrific.

Dale C. 
Rating:
5.0

The staff was excellent, though overworked. It seems more help would be welcome.

john S. 
Rating:
5.0

Everything was great. But the trucks “oil change due” warning was on when I got the truck.

Jamie D. 
Rating:
1.0

I've not gotten an email for my rental, the rental battery went out and it took six hours to get someone there to jumpstart it, and that was in Washington DC.

Tom T. 
Rating:
5.0

Keep up the good work!

Robert T. 
Rating:
5.0

These are very hard working employees. They were polite and I was happy not to be subjected to that universal ass kissing customer service nonsense. Questions answered, service delivered-you need to grow your team in that model. You I'll definitely use this location again.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

sheryl S. 
Rating:
5.0

There was a new employee training, he was excellent.

Richard J. 
Rating:
5.0

I rented the pickup truck 8' bed it was very nice How ever I am a (66 year old woman 4 ft 11 “ tall )and I couldn't see over the dashboard, I went back inside to ask “ where is the pump up control to raise the drivers seat” I was told this brand new Truck doesn't have one??? I was then told to get a cushion, so I actually drove to my house and used a cushion! However the passenger seat was much higher?? Other than being short and not able to raise the driver seat up had no other problems!!!

Laurie W. 
Rating:
5.0

Very good service

James D. 
Rating:
5.0

Customer did not leave a comment.

Cameron E. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
3.0

I was given the wrong keys - the key and the contract were for different checks and I am now stuck trying to straighten this out

Leonard S. 
Rating:
4.0

Customer did not leave a comment.

Theodore L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

mark K. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Anya K. 
Rating:
4.0

Customer did not leave a comment.

ROGER E. 
Rating:
2.0

I was told had a full tank of gas I left and it was down about 1/8 I went 34 miles it cost me 29.00 to fill it up doesn't seem fair especially with today's gas prices.

james M. 
Rating:
5.0

Great service and a positive towing experience! Thank You.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

joan E. 
Rating:
1.0

Absolutely snarky rude staff on a power trip. Tried to make me clean up a mess that was there when I picked up the truck. I actually returned your truck with LESS garbage than it had when you gave it to me and you have the audacity to tell me to "pick up that chip crumb" I'm not sure who this woman thought she was speaking to, but the cleaning fee you charged me will be the last $25 you ever see from me. There are plenty of other locations

Lindsey M. 
Rating:
5.0

Customer did not leave a comment.

Elena M. 
Rating:
5.0

Pick up, van, early drop off all terrific. Best uhaul experience ever.

Myles G. 
Rating:
1.0

Honest pricing better rates less complicated computer and phone B's.

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Stopped in late in the day on Friday and made a reservation for a utility trailer for Saturday morning at 9:00 A.M.

Peter O. 
Rating:
5.0

Customer did not leave a comment.

Alena M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Cost was a bit higher than it should have been, and searched for ten minutes for a truck matching the pickup number - had to keep getting new numbers until a truck matching a number in the lot even existed!

Kenneth W. 
Rating:
3.0

Was very dirty inside and didn't even come with a full tank of gas they said 5/8 ths didn't even go 5 blocks before it was on 1/2 tank

ZACHARY B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

I was charge for a rental I wasn't able to leave with.

CHRISTOPHER W. 
Rating:
3.0

The process for 24/7 was very unclear!!!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

patrick B. 
Rating:
5.0

Not sure about the oil situation once I got in the vehicle it said it need an oil change I don't know if that was just a dummy light are there in a very good service I love the van

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Adrian K. 
Rating:
5.0

Bates went above and beyond.

Kathleen J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
2.0

The equipment was ok but the windshield was dirty inside and out, I had no way to clean it or time, made it hard to see. Staff friendly enough but it was U-Haul's own issues I had the most problems with: 1. its website refused to upload my drivers license causing delay and hassle. 2. its website refused my original mileage/fuel photo and eventually accepted a screenshot of it, bizarrely. 3. the need to give an emergency contact is fine, the need to call them to verify they exist is NOT AT ALL OK IMHO... especially if I am renting at 7/7:30am. I was lucky a friend answered. That was the worst most ridiculous hoop to jump through. 4. I spent nearly 40 minutes on hold in the evening to discuss an issue with my final charge. Especially due to 3 & 4 I will never ever ever rent from U-Haul again. Not because of its employees, who range from ok to very nice, but because of its terrible policies and the extremely poor functioning of the check in & out.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Caroline P. 
Rating:
5.0

Customer did not leave a comment.

gina M. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

An outstanding customer friendly staff always.

CURTIS J. 
Rating:
5.0

Hire more help

Dan M. 
Rating:
4.0

Online check in could use an update. Still had to go inside. I thought the purpose of online checkin was to save u from going inside and waiting in line.

Terry J. 
Rating:
4.0

Customer did not leave a comment.

aaron T. 
Rating:
3.0

Truck was hard to handle on the road - steering was very loose (and yes, we have driven other trucks of this size - this problem was above and beyond the usual issues of large vehicle handling). Also, location was understaffed - staff were very nice and helpful, but it took a long time to get service each time we went in due to long lines. Also really disappointed that we couldn't rent any truck longer than 24 hours. This made our local move much more complicated.

Frederika K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

deb S. 
Rating:
4.0

Customer did not leave a comment.

WMERRILL S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
5.0

The staff were very good, responded to my needs and they are very effecient.

bamba J. 
Rating:
5.0

Customer did not leave a comment.

Duncan R. 
Rating:
5.0

Customer did not leave a comment.

Sarah F.  |  Online Move In 
Rating:
5.0

I have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.

michele k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George w.  |  Overall Experience 
Rating:
3.0

The facility manager never returns calls

Meghan D.  |  Overall Experience 
Rating:
5.0

Climate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.

Robert G.  |  First Impressions 
Rating:
3.0

I find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.

Dee G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherry m.  |  Overall Experience 
Rating:
5.0

Justine runs a very clean and well managed facility

Mark B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

collleen d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
5.0

EVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.

richard k.  |  Overall Experience 
Rating:
5.0

Office staff very helpful and friendly!!

Frank M.  |  Overall Experience 
Rating:
5.0

UHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!

barbara r.  |  Overall Experience 
Rating:
5.0

I especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.

Joseph K.  |  Online Move In 
Rating:
4.0

Snow plowing covers up storage spot numbers on pavement with snow

Richard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chasity s.  |  First Impressions 
Rating:
2.0

The store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn’t helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.

XOCHILT R.  |  First Impressions 
Rating:
5.0

Justin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!

BARRY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor R.  |  First Impressions 
Rating:
5.0

The staff was VERY helpful and accommodating! I transferred my mom’s storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!

carole g.  |  Online Move In 
Rating:
5.0

Staff was OUTSTANDING!

Altheia B.  |  Overall Experience 
Rating:
2.0

Except for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.

Patrice W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard k.  |  First Impressions 
Rating:
5.0

Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.

Vandie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary d.  |  First Impressions 
Rating:
5.0

It would be nice if you had inside storage for cars and Motorcycle

eric b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louisa d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharron d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

edy k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick L.  |  Overall Experience 
Rating:
5.0

So Happy the units are indoors and climate controlled.

linda c.  |  First Impressions 
Rating:
5.0

The staff were all friendly and knowledgeable. I am renting elsewhere and couldn’t believe how much better this facility is!

Kimberly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherry S.  |  Overall Experience 
Rating:
5.0

I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and gross

Heather D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Marissa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie B.  |  First Impressions 
Rating:
5.0

Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.

susan c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela J.  |  Overall Experience 
Rating:
4.0

Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.

Ashley T.  |  Overall Experience 
Rating:
4.0

You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.

Don w.  |  Overall Experience 
Rating:
2.0

Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.

Denise B.  |  Overall Experience 
Rating:
3.0

The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn’t immediately put a lock on the unit that it wasn’t actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn’t want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!

Jennifer S.  |  First Impressions 
Rating:
5.0

Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!

james S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kazuo S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dyane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl w.  |  First Impressions 
Rating:
4.0

We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn’t work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn’t open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it’s billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.

Danielle V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brenda w.  |  First Impressions 
Rating:
5.0

I requested information online about the cost to be able to park my 16’ trailer on the property. I use it daily so it would only be there overnights. I haven’t received the information I requested yet.

Chrome E.  |  Online Move In 
Rating:
3.0

Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.

jody m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

albert h.  |  Overall Experience 
Rating:
5.0

Very convenient. Good price.

Steve B.  |  Overall Experience 
Rating:
5.0

The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim

James D.  |  Overall Experience 
Rating:
5.0

Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn’t see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.

Kelly C.  |  Overall Experience 
Rating:
5.0

The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job

joseph l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne R.  |  Overall Experience 
Rating:
5.0

Facility was one of the nicest and cleanest I've seen. Thank you!

Sarah D.  |  Online Move In 
Rating:
4.0

Best storage in town. Would recommend to anyone. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.

KRISTY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avraham S.  |  Overall Experience 
Rating:
1.0

I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.

Kayla c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES E.  |  Overall Experience 
Rating:
5.0

This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!

Stacy C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert o.  |  First Impressions 
Rating:
5.0

Very clean and well maintained. Easy to access.

Stewart M.  |  Overall Experience 
Rating:
4.0

Very help oriented staff.

Jaya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTY A.  |  First Impressions 
Rating:
4.0

Trying to call is frustrating. Long wait times. Otherwise, excellent experience.

Richard w.  |  Overall Experience 
Rating:
1.0

Too many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.

Jonathon M.  |  Overall Experience 
Rating:
3.0

Prices too high.

Daniel T.  |  Overall Experience 
Rating:
5.0

Justine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!

Carla d.  |  Overall Experience 
Rating:
5.0

Best service and very friendly

farhan m.  |  Overall Experience 
Rating:
5.0

Well run operation!

Douglas B.  |  Overall Experience 
Rating:
5.0

Excellent service

Roland G.  |  Overall Experience 
Rating:
1.0

The worst storage place I’ve ever been to. Good luck getting ahold of any employee for anything. They don’t answer the phones and aren’t helpful in person. Terrible management. I will NEVER go here again.

stephen r.  |  Overall Experience 
Rating:
5.0

Very efficient. Will use again when needed.

DAVID P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maryanne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trad C.  |  First Impressions 
Rating:
5.0

Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad

Mercedes C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marlene w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothea J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tricia L.  |  Overall Experience 
Rating:
4.0

lack of elevator a drawback

Robert K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yigal L.  |  First Impressions 
Rating:
5.0

Had bad experience with hiring someone in the associated moving help

Tim B.  |  Overall Experience 
Rating:
4.0

the lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.

Audrey S.  |  Overall Experience 
Rating:
5.0

I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55

ELLEN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  Overall Experience 
Rating:
2.0

The amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100% go elsewhere next time.

stephen r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg K.  |  Overall Experience 
Rating:
5.0

Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn’t appreciate you sending me email in Spanish.

Kathi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer b.  |  First Impressions 
Rating:
5.0

As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.

barbara r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon g.  |  Overall Experience 
Rating:
4.0

All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck

April Q.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Frank E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William G.  |  Overall Experience