Customer Reviews for U-Haul Moving & Storage of Pittsfield

1,737 comentarios

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fair right now jubilant light staff. I worked with them before and I always enjoy working with the people at this U-Haul facility.

JEFFREY M. 
Clasificación:
5.0

The gentleman who helped me was nice, everyone was pleasant, they did a good job

KATHALEEN B. 
Clasificación:
4.0

We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.

Danielle V.  |  Online Move In 
Clasificación:
5.0

After hours drop off but the online return was very easy and efficient. Great job on the website!

Paul S. 
Clasificación:
5.0

Good people..if you think its slow then apply for a job..

WILLIAM N. 
Clasificación:
5.0

The gentleman that assisted was professional and very helpful. I had a few questions that he was able to answer with ease. He got the trailer set up in no time and I was on my way. Would definitely rent again.

DAMIAN E. 
Clasificación:
4.0

Great customer service, they did everything I just drove in and drove out.

CHRISTOS P. 
Clasificación:
1.0

Was continually sent emails even though I was not customer and I contacted someone to fix the issue

joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUNCAN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISTEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

All staff was helpful. Clean van.

REBECCA M. 
Clasificación:
5.0

A great experience during a stressful move. Made easier by two representatives in Pittsfield, who should both be praised for their customer service skills! ¡Gracias!

Michael M. 
Clasificación:
2.0

Customer service is horrible. I stood in line for at least 30 minutes. The guys at the counter wouldn't even acknowledge my presence and 2 customers cut in line in front of me. A third one was about to cut in front of me until I yelled, “Hey, I've been standing here for 30 minutes.” None of the employees wore masks, or if they did, they wore them under their chins. And what I found most appalling was that one of the desk workersâ€"a big burly guy with a buzz cut and lots of tattoosâ€"was joking about the January 6 insurrection at the US Capitolâ€"totally inappropriate!!

Amy C. 
Clasificación:
5.0

Nothing to add. Rental process went smoothly and equipment worked well.

ALAN H. 
Clasificación:
5.0

The staff was professional, efficient and friendly making this hitch installation a breeze. The only improvement I can suggest is an update of your computer operating system. The only thing that marred a great experience was the check in and check out. It took almost as long to do the paperwork as it did to install the hitch. However thanks to the staff it was still a pleasure doing business at U-Haul Pittsfield. ¡Gracias!

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda w.  |  First Impressions 
Clasificación:
5.0

Everything was smooth and easy

Tammy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
1.0

Van was in need of service/oil change according to lights. When returned after using the vehicle for 15 miles was told that I had somehow consumed approximately 5 gallons of gasoline. Person argued that the tank had been full when I clearly photographed that it was not. Basically argued with me and then charged me over $20 for gasoline. Absolutely horrible service.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
5.0

Nada

JERMAINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN K. 
Clasificación:
5.0

Provide a small waiting area.

Richard S. 
Clasificación:
5.0

I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.

Nathaniel B.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

The female employee was very helpful.

Shawn M. 
Clasificación:
3.0

The manager at this location was incredibly unhelpful and rude to us. She either needs customer service training or should not be the manager at all.

SUSAN F. 
Clasificación:
3.0

Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.

jody m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY V. 
Clasificación:
5.0

This is my third or forth time using this UHaul and it consistently meets or exceeds my expectations. Best UHaul I know.

NINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard g.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
5.0

I was unable to check in when returning the truck because the U-Haul website server kept timing out. Therefore I was charged the $20 even though I returned the truck on time. It would be nice if there was another way to return a vehicle and prove that you were there that didn't involve using a phone.

Judith E. 
Clasificación:
4.0

Good experience.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBUR L. 
Clasificación:
4.0

El cliente no dejó un comentario.

albert h.  |  Overall Experience 
Clasificación:
5.0

Very convenient. Good price.

Steve B.  |  Overall Experience 
Clasificación:
5.0

The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim

James D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP G. 
Clasificación:
3.0

I wish I was able to return the truck to a closer Uhaul location. There are two dealers within a couple miles of me and I had to drive it over twenty miles to return to same location, being charged for that mileage.

KEITH B. 
Clasificación:
4.0

Truck was due for oil change( message on dashboard. I was not instructed to inspect vehicle by the attendant before using. I received a text as i was driving out of the lot to make sure to inspect vehicle before using,

KATHLEEN B. 
Clasificación:
5.0

Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.

Kelly C.  |  Overall Experience 
Clasificación:
5.0

Staff was amazing - process at pick up and drop off were quick and efficient. Staff went above and beyond.

Heidi B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER B. 
Clasificación:
5.0

The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job

joseph l.  |  Overall Experience 
Clasificación:
5.0

On sight was great, but trying to call was not good. All calls apparently go to a call center and the wait time on hold is very long. Also, I didn't seem able to really get help until I was in person, at the store. What a relief.

Jim R. 
Clasificación:
5.0

My experience at U-Haul has always been extremely great. Everyone is very friendly polite and helpful!!

Laurie A W. 
Clasificación:
4.0

Overall, everything went well. The hitch was put on in less time and the person who did the job was excellent. There was an issue getting the hitch into the dealer, but with Covid, I can understand why that was an issue.

anthony B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bethany A. 
Clasificación:
3.0

Make the return after hours website more user friendly. The location doesn't work and the QR code should be location specific for easier use.

Kristin G. 
Clasificación:
5.0

Everything was very smooth. The lady running the Office was very nice and very knowledgeable. I completed my job and was back home in a short time.

MARK H. 
Clasificación:
5.0

Great sales people, fast check in and out

TED C. 
Clasificación:
5.0

Nothing to improve at THIS location They are wonderful to work with! But my overall experience with UHaul on this day was HORRIBLE!!! This company should be ashamed of how we were treated at a different location and I couldn't speak to ANYONE in management over the phone! You're forced to call numbers and be put on hold for hours and disconnected multiple times! HORRIBLE

JENNIFERANNE S. 
Clasificación:
3.0

As a consumer with house and auto insurance, I don't need your insurance. Another extra on your part, should be honest with consumer, and explain in full the pros and cons

NICHOLAS D. 
Clasificación:
3.0

At 7 AM the day I was to return the van, today 8/17/21, I was unable to use my phone to return the van because the uhaul.com/share site on my phone would not allow my location, West Housatonic St, Pittsfield, MA to be seen even when my setting was set properly allowing my location turned on to be seen. Thankfully I was able to go when an employee was there to take my key and check me out. Using my phone to return the vehicle did not work from your site. She tried it too.

CATHERINE S. 
Clasificación:
2.0

I experienced a lot of, “it's not my fault, that's not our part, that's just how initial appointments are set up. “ if someone orders a hitch install service please inform them that the appointment sent on the receipt is temporary or not even accurate. Also, work with your customer on where to place the six way harness plug in a reasonable location for the situation. I would appreciate not being argued with that my plug is not their problem. If you're installing a hitch, they likely come with some kind of brake control to mount and should be a part of the hitch install service. Thank you for at least taking off the labor on removing the old hitch to compensate for having to bring my family with three young children back to your center the second time early in the morning cutting their sleep short in making the rest of the day miserable.

Eric K. 
Clasificación:
3.0

Generally, the service was OK. At pickup, the truck smelled like cigarette smoke (I later found a pack of cigarettes under the seat in the cab as well as a bag of dirty women's clothes) and the check engine light was on. The manager at the location told me that she looked into the check engine light and not to worry about it. She turned the light off, but it came back on a short time later in my cross-country move. I also had to move my truck several times for the convenience of the uhaul employees to get other items (pads and dolly) into truck -- only to then have them tell me to load those items into my own truck so I could get it out of the way for a tech who was attaching a trailer hitch to someone else's vehicle. Ultimately, I think this location was just understaffed and led to some of these issues.

Nelson L. 
Clasificación:
5.0

The staff there were incredible. I had dropped off before business hours and had forgotten my EZpass in the truck. They called me as soon as they found it, and held it for me.

William B. 
Clasificación:
4.0

self check-in was very buggy and the agent could not override in the system, which I think is poor customer service (bad system design). I was left to deal with sub-par tech trying to get my vehicle while the clock ticked away.

Rose S. 
Clasificación:
1.0

When I returned my pickup truck yesterday morning, I had to deal with a very, very rude employee named David. I told him I was having a problem entering the odometer reading into the mobile app to finish the return process. At the front desk he took the keys from me and said "I will fix it later. You're done." I said done? How much is my final bill? He stormed out of the building and went to my truck, checking things I assume. Slamming doors, etc, etc. You might need to remind David about being in a service position and correct customer service. Representing UHaul yesterday, he came across as someone who was seeing a customer as a nusiance and deserved shoddy treatment. Won't bring my business to your location ever again. Jill M. Mackin

Jill M. 
Clasificación:
5.0

Staff was great!!!! Waze directions not accurate

BENEDETTO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
2.0

Not everyone can do everything on a phone you should Be able to rent with out a phone also your employees should go out with you to inspect the truck tire light was on when I got the truck I didn't know I should of went back in to tell them. I just don't think the service is friendly to the customers I was afraid to drive the truck the man had me check the truck out I think they should have to go with the customer and he could of answer any questions I had. I rented u haul before never have I ever been made to be afraid to drive the truck . The first time at this I haul renting don't think I would go back to this one thank you

MARY W. 
Clasificación:
3.0

Spray if smells like smoke

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim and tracy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

• The repaving made access confusing, but the staff were attentive, efficient, and helpful as always. • I've an old phone with slow & inconsistent data, relying upon me to click links and upload scans with my own device is infuriating.

Douglas M. 
Clasificación:
5.0

The Pittsfield location exceeded my very high expectations. Everyone was cheerful and professional. The facility and trucks were second to none. The UHaul apps made it easy to reserve and upload information so that the pick-up and return were smooth and seamless.

Frederick C. 
Clasificación:
1.0

The truck was very old; the mirror did not stay in place so I had to roll down the window by hand and re adjust the mirror every time I hit a bump. Not pleasant down the turnpike. When I returned it during working hours I waited outside like it said for a bit then went only only for staff to tell me to check out myself

TRICIA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JACQUELINE H. 
Clasificación:
5.0

Staff extremely friendly and helpful. Your website is a little confusing. It allowed me to reserve a truck and they never said I needed to open an account in order to pick it up. When I started to open an account, it also wanted me to reserve a truck at the same time. When I went to reserve the same truck I had already reserved, it said none available and to try later. I was a little upset because I was ona time schedule Your staff was really busy, but they resolved the problem.

JEFFREYH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

You scammed me out of a $20 ‘convenience' fee.. I returned truck before contracted time but your after hours app wouldnt recognize my location (yes location services were turned in in my phone). We also tried on my wife's phone to no avail. We called customer service to be put on hold for 5 minutes, abs when we got a rep then transferred us to another department - hold again… sorry I don't need to spend hours on good because your website isn't working. Disappointed.

Justin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney K. 
Clasificación:
5.0

They rock!!! I was very pleased with my rental experience. Great job all!

SUZANNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

The woman who assisted us was outstanding! She went out of her way to make sure we had all the components of the moving supplies we were purchasing and took the time to make sure we understood where to return the vehicle. She was extremely pleasant and professional!

ARONT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deane S. 
Clasificación:
4.0

Received unit with 1/4 tank of fuel and needed to return it with the same, Ended up returning with 3/4 tank,.used to pick up and return with full tank so much easier and cheaper, bad policy very irritated cost me an extra 40 bucks for a 1 day rental of small truck 104 miles total of 204 dollars

Bruce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne T.  |  First Impressions 
Clasificación:
5.0

The guys were great. My small truck was there and ready to go. I had a storage unit there for a year and all was great.

JOAN M. 
Clasificación:
2.0

I usually have a good experience. I am a frequent truck renter. During this visit There was only one employee working. He was OBVIOUSLY stressed. Customer service at this time was deplorable. I hope this is not the new standard. I have recommended this store to friends. I hope I am not wrong!!!!!!!!!!!!!! I hope this does not repeat.

KAREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne R.  |  Overall Experience 
Clasificación:
5.0

Facility was one of the nicest and cleanest I've seen. ¡Gracias!

Sarah D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Giancarlo C. 
Clasificación:
4.0

Best storage in town. Se los recomiendo a todos. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.

KRISTY A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES U. 
Clasificación:
5.0

The mobile check out and check back in is horrible. I am super tech savvy. The instructions are not clear. It took 30 minutes to check out the truck. To return the truck took over a half hour. UHaul needs to update the app to make it clearer. I honestly won't use UHaul again because of it. I hope you improve the app or better yet. Hire more of these great people who work here!!

Gina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARHAN M. 
Clasificación:
5.0

We were very impressed with the truck we rented. We rented a 15-ft. Uhaul to transport our daughter's belongings to Florida, which was a 3-day drive. The truck was comfortable, handled very well and was clean. The air conditioning was a plus, along with the radio. Also, the customer service at both the Pittsfield location and the Arlington road location in Jacksonville, Florida was superb. My husband and I are elderly and were very reluctant to drive a truck so far, but Uhaul made it possible. We would definitely recommend them. Thank you very much!

LAURA C. 
Clasificación:
4.0

The location was fine. Uhaul as a whole has lost my future business.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avraham S.  |  Overall Experience 
Clasificación:
1.0

I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.

Kayla c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E.  |  Overall Experience 
Clasificación:
5.0

This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!

Stacy C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

robert o.  |  First Impressions 
Clasificación:
5.0

Very clean and well maintained. Easy to access.

Stewart M.  |  Overall Experience 
Clasificación:
4.0

Very help oriented staff.

Jaya M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTY A.  |  First Impressions 
Clasificación:
4.0

Trying to call is frustrating. Long wait times. Otherwise, excellent experience.

Richard w.  |  Overall Experience 
Clasificación:
1.0

Too many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.

Jonathon M.  |  Overall Experience 
Clasificación:
3.0

Prices too high.

Daniel T.  |  Overall Experience 
Clasificación:
5.0

Justine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!

Carla d.  |  Overall Experience 
Clasificación:
5.0

Best service and very friendly

farhan m.  |  Overall Experience 
Clasificación:
5.0

Well run operation!

Douglas B.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Roland G.  |  Overall Experience 
Clasificación:
1.0

The worst storage place I've ever been to. Good luck getting ahold of any employee for anything. They don't answer the phones and aren't helpful in person. Terrible management. I will NEVER go here again.

stephen r.  |  Overall Experience 
Clasificación:
5.0

Very efficient. Will use again when needed.

DAVID P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maryanne H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trad C.  |  First Impressions 
Clasificación:
5.0

Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad

Mercedes C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

marlene w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothea J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia L.  |  Overall Experience 
Clasificación:
4.0

lack of elevator a drawback

Robert K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yigal L.  |  First Impressions 
Clasificación:
5.0

Had bad experience with hiring someone in the associated moving help

Tim B.  |  Overall Experience 
Clasificación:
4.0

the lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.

Audrey S.  |  Overall Experience 
Clasificación:
5.0

I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55

ELLEN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger D.  |  Overall Experience 
Clasificación:
2.0

The amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100% go elsewhere next time.

stephen r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  Overall Experience 
Clasificación:
5.0

Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.

Kathi C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer b.  |  First Impressions 
Clasificación:
5.0

As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.

barbara r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon g.  |  Overall Experience 
Clasificación:
4.0

All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck

April Q.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald R.  |  Overall Experience 
Clasificación:
1.0

I made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying $5 a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..

lisa l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K.  |  First Impressions 
Clasificación:
4.0

Overall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay $10 more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!

Katherine H.  |  First Impressions 
Clasificación:
5.0

Good experience

martina f.  |  Overall Experience 
Clasificación:
5.0

Clean, well lit, dollies and carts always available, and large selection of supplies in the office. What more could one need? ¡Gracias!

Maya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N.  |  Overall Experience 
Clasificación:
5.0

No Problems

PETER G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

leiko c.  |  Overall Experience 
Clasificación:
5.0

Representative was very helpful.

Stewart M.  |  First Impressions 
Clasificación:
5.0

Tyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!

Marc D.  |  First Impressions 
Clasificación:
5.0

The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.

Barbara J.  |  First Impressions 
Clasificación:
5.0

Justine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.

SETH P.  |  Overall Experience 
Clasificación:
5.0

All staff were knowledgeable and helpful. Gracias.

TIMOTHY O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge O.  |  First Impressions 
Clasificación:
5.0

I know storage isn't a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!

megan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JRC R.  |  Overall Experience 
Clasificación:
5.0

Very very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.

Sharon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  First Impressions 
Clasificación:
5.0

The woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.

John H.  |  First Impressions 
Clasificación:
5.0

The folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!

Michael H.  |  First Impressions 
Clasificación:
5.0

The only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.

Steve B.  |  Overall Experience 
Clasificación:
5.0

Always plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.

Esther B.  |  Overall Experience 
Clasificación:
5.0

Great staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.

Billie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
4.0

OK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.

Christian T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda A.  |  First Impressions 
Clasificación:
4.0

Very helpful people, great facility.

Steve B.  |  First Impressions 
Clasificación:
4.0

Brian was a great customer service rep. Another person there, who's name I didn't get, was not.

Christopher G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole R.  |  First Impressions 
Clasificación:
5.0

We had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! ¡Gracias!

megan s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci D.  |  First Impressions 
Clasificación:
4.0

The check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!

Alexa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W.  |  First Impressions 
Clasificación:
5.0

The facility was very clean and easily accessible.

Francis S.  |  First Impressions 
Clasificación:
5.0

Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...

Mark A.  |  First Impressions 
Clasificación:
1.0

I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my business

Sabrina C.  |  First Impressions 
Clasificación:
5.0

OUTSTANDING IN EVERY ASPECT

STEVEN B.  |  First Impressions 
Clasificación:
5.0

Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

Wayne G.  |  First Impressions 
Clasificación:
5.0

Clean Facility and friendly service

Carla d.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the service,andfull explaination of thecontract

James D.  |  First Impressions 
Clasificación:
5.0

SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Jean S.  |  First Impressions 
Clasificación:
5.0

Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Douglas B.  |  First Impressions 
Clasificación:
5.0

Ninguno

Levar E.  |  First Impressions 
Clasificación:
4.0

The facility is great - just wish there were an elevator to get to the 2nd floor.

Sheila S.  |  First Impressions 
Clasificación:
5.0

Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

William K.  |  First Impressions 
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