Customer Reviews for U-Haul Moving & Storage of Pittsfield

1493 comentarios

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

MARY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JoAnn S. 
Clasificación:
5.0

Had bad experience with hiring someone in the associated moving help

Tim B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob W. 
Clasificación:
2.0

El cliente no dejó un comentario.

margaret B. 
Clasificación:
3.0

just a simple drop off ! kinda a no brainer ...hiowever the pick up of the car hauler was located over an hour away which cost me time and money and mileage cheged from UHAUL ...I am very Frusrtaed and displeased with my overall UHAUL experience ...$$$$$$$$$

Kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA W. 
Clasificación:
4.0

had to hold the sun viser up all the time to drive . the truck was past its time with 91,000 miles .I have used hall often and the quality of this truck was poor

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA L. 
Clasificación:
5.0

Great staff, respectful and caring.

EBENEZER A. 
Clasificación:
1.0

El cliente no dejó un comentario.

MIHIRKUMAR P. 
Clasificación:
4.0

the lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.

Audrey S.  |  Overall Experience 
Clasificación:
5.0

I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55

ELLEN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH B. 
Clasificación:
4.0

I would have rated the experience Excellent if there were more than one attendant on duty for pick up. Even though I did all my pre-check in on-line, I had to wait 10-15 minutes while another person completed a full check in. Other than that, the experience was great!

William N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID Z. 
Clasificación:
5.0

The phone customer service for U-Haul is terrible. You cannot get a live person ever.

Patrick M. 
Clasificación:
4.0

interior of truck leaked and several of my boxes that were stacked in moms attic got soaked due to previous dmg to the roof had not been fully repaired on the vehicle, also something felt loose/ worn out in steering system, truck was clean and got good gas mileage.

Daniel D. 
Clasificación:
5.0

Excellent customer service

DARREN B. 
Clasificación:
3.0

I've been to this location a few times. Very often there is nobody behind the counter or even in the building so it takes time to find someone to help. Once found they are helpful!

Michael O. 
Clasificación:
4.0

I was accused of a dent that wasn't taken care of by the last renters, after truthfully telling the young man that I was not at fault I was ignored and accused until I was notified that I had renters insurance... Maybe take a better look at your vehicles before you rent them out. Will be using Taylor Rentals from here on out.

Marcus W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

The man who got us going was very friendly, courteous and helpful. He made the unexpected trip to Pittsfield worthwhile and instilled confidence with the trailer.

ROGER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo G. 
Clasificación:
4.0

The app does not function.

Alexander M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACIEJ L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine O. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS S. 
Clasificación:
5.0

Employee who helped me was kind and professional.

MARK W. 
Clasificación:
5.0

The only issue I jad was a loose wheel bearing on the trailer I rented. I jad to call roadside assistance to set it straight. They showed up in about an hour or so and fixed the issue

Ryan D. 
Clasificación:
5.0

Everyone - from Justine to Dave was very professional, helpful, informative, and knowledgeable. This is my fourth time renting from this facility and will do so again when it becomes necessary.

Joseph G. 
Clasificación:
5.0

Manager was very helpful. Unfortunately, I hired, "Fast Movers" to help and they were late, rude, impatient and left shortly after arriving without even doing any work! Please!!! Remove them from your possible options in moving help. Thanks.

Tim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger D.  |  Overall Experience 
Clasificación:
5.0

Provide straps to secure items (furniture, paintings, etc.) in a truck.

Johan S. 
Clasificación:
5.0

This location is easy to work with everyone was polite and helpful!!!

CHRISTINE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
3.0

Make sure your systems are not down, had to wait to pickup the truck because uhaul system was down, returned next day and systems down again. Did not get my receipt until Monday, with no manual process in place in the event your systems are down you inconvenience your customers.

SERGIO T. 
Clasificación:
4.0

Fast and Easy!

RICHARD L. 
Clasificación:
5.0

I reserved a trailer in a location close by and one day prior to pickup I was informed I had to travel over an hour to get it at a different location. This is not a good way to do business

MARY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick H. 
Clasificación:
3.0

i THOUGHT I WAS RECEIVING A RECEIPT BY E-MAIL, i HAVE NOT RECIEVED ONE.

JUDITH G. 
Clasificación:
2.0

Well when I checked in the lady to check man was very nice very funny had a great attitude and everything but when I went to return it Jim was very rude very short tempered I work in customer service I understand how it is to be a little busy but you still don't treat the customers that way he need to be retrained

BRENDA W. 
Clasificación:
1.0

Check in with David, was fine. David was efficient and informative. However, after that it was all downhill. We were told that we needed to inspect the truck before leaving with it. That was fine except it was pouring rain. We were instructed to take pictures (with you own phone) of dents and scratches that were not accompanied by an X. In the pouring rain I accessed the link provided and proceeded to take many pictures of the numerous unmarked dents and scratches. Then the link stopped and I was left soaked to the bone and no pictures. I went into the store to see if the truck could be moved inside or if I could have an employee help me with pen and paper. I was told no, they had no garage (but they did have a large tent where a vehicle was parked). I was also told by Justine Dus-the manager "don't worry about the dings and scratches because these vehicles are all in bad shape". Really! or is this just a ploy to overcharge damage missed by the customer? I went back out and started the procedure all over again, but this time I was able to complete the procedure. In the mean time my phone was ruined(it no longer works) because of the rain. I have contacted the company, but of course, no one has responded. If there was another rental dealership, use it. UHAUL, stinks.

SCOTTE D. 
Clasificación:
5.0

Online reservation system date entry would not accept a return date other than the pick up date.

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
5.0

The return area says to wait in vehicle I ended up waiting for 10 minutes and then went inside. Then I was taken care of

GEORGE L. 
Clasificación:
5.0

Not much . Manager and staff were very friendly and helpful! Transaction was quick and easy! A++++

MARLOWN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEETACAROLE E. 
Clasificación:
5.0

Put some oil or grease on the door track. Opens a little hard.

HOWARD B. 
Clasificación:
5.0

Was good everything went well quick in and out finished what we needed to return was easy great service ..

PAUL H. 
Clasificación:
5.0

Stop the extra charge of $20 after hour dropoff Totally unacceptable

GERALD H. 
Clasificación:
5.0

It's a rip off to have to pay for a whole other day when you just need 2 additional hours from your 24hr rental. Truck was older, steering wheel moved all over the place. Transmission felt like it kept slipping. Staff at UHaul were very nice!

CHRISTINE Z. 
Clasificación:
2.0

The amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100% go elsewhere next time.

stephen r.  |  First Impressions 
Clasificación:
5.0

It was very busy and another clerk, was needed.

MARK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  Overall Experience 
Clasificación:
5.0

Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.

Kathi C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR B. 
Clasificación:
4.0

App check-out didn't work for pick-up so had to go in, a lot of the reservation details I had made online had been automatically changed based on what U-Haul thought was better (re: mileage) then was not changeable once signing out the truck. Local branch told me to drop off in one place down the road and call a number, and the U-Haul support told me to return to the original place and neither would listen as I explained what the other was saying. Nobody was reachable when I was returning the truck for clarification. I know the billing is automated and the app told me to drop off in the original location, so I went there and am still not sure the reservation completed successfully and that I will not be charged for a wrong drop off location. App kept crashing/resetting as I tried to take pictures of checking the truck back in. As a result of all of this confusion the app clocked me at 11:03 AM (not sure why) when I was it was actually 8:03 AM (3 minutes late for 8AM return due to app crashing), so hoping I don't get charged for another day or another 3 hours. Closed storage unit as well and did not receive confirmation that all was finalized. The people at the local branch were kind, but overall the communication between the branch and corporate/general U-Haul systems does not seem to work and results in extra time and charges. Phone support was awful, interrupting me and not listening to me. While I would recommend this location to a friend, I cannot recommend U-Haul in general due to all of these issues, which seem to happen every time I rent from them.

ALEXA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

gina C. 
Clasificación:
5.0

Great service! Will be a returning customer!

Emma W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTK JR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer b.  |  First Impressions 
Clasificación:
5.0

As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.

barbara r.  |  First Impressions 
Clasificación:
3.0

When a customer books online, CLEARLY STATE THAT ON PICKUP, A CELL PHONE IS REQUIRED. I forgot mine and had to made an irritating and uncalled for, trip back into the city to get it.

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASIDY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
5.0

This facility is clean and well organized! Enjoyed doing business here and will be back-

THELMA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

L M. 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon g.  |  Overall Experience 
Clasificación:
4.0

All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck

April Q.  |  Online Move In 
Clasificación:
5.0

Yall are amazing..absolutely the best..wouldn't go anywhere else

WILLIAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank E.  |  Overall Experience 
Clasificación:
4.0

Nada

SANDRA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
5.0

Great experience!

Dawn F. 
Clasificación:
3.0

My daughter left her PRESCRIPTION SUNGLASSES in a case in the truck. She went back to get them and they were gone. Obviously whoever cleaned the truck after took them out. It's fine if they decided to keep them thinking they were just sunglasses, but they are prescription and they wont be able to see out of them. They were very expensive and we want them returned or we will notify the police. Kenneth Hanley

Kenneth H. 
Clasificación:
2.0

Check to see how much gas is in it and give a customer a discount if they add more than what they took it with and take the vehicle out to see if there is anything else for repair cause my truck needed an alignment

FRANCIS F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
3.0

Train your male staff especially,one guy there very mean and rude

RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M.  |  First Impressions 
Clasificación:
3.0

The equipment seemed well maintained, truck ran well and brakes were excellent. Not very clean however. Mirrors dirty and passenger side of vehicle had major dust bunnies. The no person contact did not work. There was the usual bait and switch. Wanted the cargo van and got confirmation by email. Found out day before this location does not allow this vehicle to go 1 way. No time to make other plans.

ELAINE B. 
Clasificación:
5.0

The Staff was wonderful! From check-in, to hooking up the trailer, and the return was easy and the staff was pleasant and helpful! Thank You Ken

KENNETH K. 
Clasificación:
5.0

The online pickup process was hard. I had to supply two extra contacts. This was news to me, would have been nice to know this in advance since there aren't a lot of people expecting calls at 6 in the morning :)

Michael S. 
Clasificación:
1.0

Customer service is terrible

WILLIAM J. 
Clasificación:
4.0

The ignition in the truck was malfunctioning, it would sometimes take me 10-15 minutes to get the ignition to turn, it wasted valuable time that I didn't have to lose. Very frustrating!!!!!

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  Overall Experience 
Clasificación:
5.0

good experience

JUSTIN B. 
Clasificación:
5.0

Vehicle performed well and was clean. People assisting me at check in and check out were fabulous. Gracias.

Raymond R. 
Clasificación:
5.0

Justine, who I believe is the manager, was wonderful. She answered my questions thoroughly and was extremely knowledgeable and professional.

BONNIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustav C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C.  |  First Impressions 
Clasificación:
5.0

Keep up the good job

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA K. 
Clasificación:
1.0

Received 2 calls the morning I was picking up rental to confirm. Confirmed TWICE!!! Weren't able to get at 9am, came later around 11am. Were given a smaller truck with an empty tank, not the one I reserved... When my son went to pay, he was told he had some balance from 6-7 years ago, but couldn't tell him for what??? He had to pay almost 70.00 in order to take truck.

COLLIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald R.  |  Overall Experience 
Clasificación:
1.0

I made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying $5 a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..

lisa l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K.  |  First Impressions 
Clasificación:
4.0

Overall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay $10 more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!

Katherine H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN G. 
Clasificación:
5.0

Good experience

martina f.  |  Overall Experience 
Clasificación:
5.0

Clean, well lit, dollies and carts always available, and large selection of supplies in the office. What more could one need? ¡Gracias!

Maya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N.  |  Overall Experience 
Clasificación:
5.0

No Problems

PETER G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

leiko c.  |  Overall Experience 
Clasificación:
5.0

Representative was very helpful.

Stewart M.  |  First Impressions 
Clasificación:
5.0

Tyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!

Marc D.  |  First Impressions 
Clasificación:
5.0

The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.

Barbara J.  |  First Impressions 
Clasificación:
5.0

Justine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.

SETH P.  |  Overall Experience 
Clasificación:
5.0

All staff were knowledgeable and helpful. Gracias.

TIMOTHY O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge O.  |  First Impressions 
Clasificación:
5.0

I know storage isn't a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!

megan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JRC R.  |  Overall Experience 
Clasificación:
5.0

Very very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.

Sharon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  First Impressions 
Clasificación:
5.0

The woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.

John H.  |  First Impressions 
Clasificación:
5.0

The folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!

Michael H.  |  First Impressions 
Clasificación:
5.0

The only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.

Steve B.  |  Overall Experience 
Clasificación:
5.0

Always plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.

Esther B.  |  Overall Experience 
Clasificación:
5.0

Great staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.

Billie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
4.0

OK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.

Christian T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda A.  |  First Impressions 
Clasificación:
3.0

The manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they're doing the floors when there was no signs letting us know this. He was rude and used profanity's was toward us. Justine was always extremely friendly extremely helpful but it's a shame because the rest of the staff sucks

Erica N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H.  |  Overall Experience 
Clasificación:
4.0

Very helpful people, great facility.

Steve B.  |  First Impressions 
Clasificación:
4.0

Brian was a great customer service rep. Another person there, who's name I didn't get, was not.

Christopher G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia t.  |  Overall Experience 
Clasificación:
3.0

Rudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.

John D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd K.  |  First Impressions 
Clasificación:
1.0

Worst overall experience I've ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.

Lana H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

james p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole R.  |  First Impressions 
Clasificación:
3.0

Expected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.

Linda K.  |  Overall Experience 
Clasificación:
5.0

We had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! ¡Gracias!

megan s.  |  First Impressions 
Clasificación:
5.0

Clean friendly and helpful!

Lisa F.  |  Overall Experience 
Clasificación:
5.0

I had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.

jack l.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
4.0

Truth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.

Richard K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  Overall Experience 
Clasificación:
5.0

Justine and staff do a remarkable job. professional and friendly.

Mark B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

heather s.  |  Overall Experience 
Clasificación:
5.0

While the original person I communicated with via phone didn't know much, the in person staff was friendly and helpful. She guided us through the process so that we left knowing as much as possible. We were very happy with customer service.

Glenn O.  |  First Impressions 
Clasificación:
5.0

We were beyond happy with this facility. We had no issues gaining access 24 hours a day. The covered loading area was always working and was vital when we had to unload during a huge snow storm. The staff was excellent during opening and closing of the unit as well as when I called. Highly recommend this facility to all. It also has the added benefit of being next to a McDonald's and a Shell gas station with a Dunkin' Donuts. Both which are very helpful when dealing with stuff in one's storage. Thanks again for a great experience with this U-Haul Storage.

Randy M.  |  Overall Experience 
Clasificación:
3.0

I did not get my change back. Don't know why they don't have enough money in the cash box to give change

EDWARD C.  |  Overall Experience 
Clasificación:
5.0

The one thing I noticed was there were not any ramps in the facility. That would have been very helpful when moving in and out.

brittany o.  |  Overall Experience 
Clasificación:
4.0

The check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!

Alexa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Toni s.  |  Overall Experience 
Clasificación:
5.0

Justine is wonderful. The facility is top notch with modern features (i.e., access control, CCTV), loading garages and even a clothing/shoe donation box. This U-Haul facility is the best one I've seen yet.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

Justine was amazing to work with. She did everything she could to help us out and it was greatly appreciated.

Jessica C.  |  Overall Experience 
Clasificación:
5.0

Great storage facility. Super clean and well lit. Actually enjoyed going to my unit! Employees available when needed.

Amy M.  |  Overall Experience 
Clasificación:
5.0

All around amazing facility and staff. I recommend it highly.

ELLEN M.  |  Overall Experience 
Clasificación:
5.0

Thank you,it was a pleasure doing business with Pittsfield Mass u-haul

Cheryl w.  |  Overall Experience 
Clasificación:
5.0

I'm looking forward to storing my boat there again for the winter. Perfect place for those who don't want to take up driveway space throughout the winter. The staff there are great as well.

james S.  |  Overall Experience 
Clasificación:
5.0

Justine and Jerome were awesome! They are both super-helpful, patient and kind. I really appreciated both of their help! Have a great day! Many thanks!

Jodi T.  |  Overall Experience 
Clasificación:
5.0

In The Pittsfield U-haul Justin Dustin has amazing customer service she help to the fullest. I really appreciate her some much.

Theresa H.  |  Overall Experience 
Clasificación:
5.0

The employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank you

jeff d.  |  Overall Experience 
Clasificación:
5.0

Staf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.

RICHARD M.  |  Overall Experience 
Clasificación:
5.0

Thank u

Roger H.  |  Overall Experience 
Clasificación:
5.0

The staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.

tia v.  |  Overall Experience 
Clasificación:
5.0

Best around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.

William N.  |  Overall Experience 
Clasificación:
5.0

The facility was very clean and easily accessible.

Francis S.  |  First Impressions 
Clasificación:
5.0

The representative was extremely helpful and nice

Michael R.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

ehrin t.  |  First Impressions 
Clasificación:
5.0

First class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.

MICHAEL W.  |  Overall Experience 
Clasificación:
4.0

Only complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a couple

Maria T.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.

john d.  |  Overall Experience 
Clasificación:
5.0

Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...

Mark A.  |  First Impressions 
Clasificación:
5.0

The staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!

alicia a.  |  Overall Experience 
Clasificación:
5.0

This was a great experience, the facilities were great and really well run. ¡Gracias!

Valerie B.  |  Overall Experience 
Clasificación:
5.0

Superior service and facility. We simply no longer need it.

Jean r.  |  Overall Experience 
Clasificación:
5.0

Stacy was exceptionally helpful and went out of her way to help. I appreciate it.

Debroah J.  |  Overall Experience 
Clasificación:
5.0

Justine was very helpful.

Alteric M.  |  Overall Experience 
Clasificación:
5.0

All employees, from the newest one to the GM do a great job.

Jonathan B.  |  First Impressions 
Clasificación:
5.0

Second summer using storage for Williams College student. Recommended.

Michael O.  |  Overall Experience 
Clasificación:
5.0

Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.

Anthony L.  |  Overall Experience 
Clasificación:
5.0

You guys are so kind. Thank you for the great service

Mark L.  |  First Impressions 
Clasificación:
4.0

Gracias.

Jeffrey D.  |  Overall Experience 
Clasificación:
1.0

I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my business

Sabrina C.  |  First Impressions 
Clasificación:
5.0

OUTSTANDING IN EVERY ASPECT

STEVEN B.  |  First Impressions 
Clasificación:
5.0

Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

Wayne G.  |  First Impressions 
Clasificación:
5.0

All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.

STEPHEN P.  |  First Impressions 
Clasificación:
5.0

I have no complaints, clean plenty of lighting Staff was friendly

Denise P.  |  Overall Experience 
Clasificación:
5.0

Clean Facility and friendly service

Carla d.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the service,andfull explaination of thecontract

James D.  |  First Impressions 
Clasificación:
5.0

SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Jean S.  |  First Impressions 
Clasificación:
3.0

Checked out on the 8th ,and still paid full price for the month. Rip offs!

Georgia H.  |  Overall Experience 
Clasificación:
5.0

Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Douglas B.  |  First Impressions 
Clasificación:
2.0

I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe

Patty m.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Levar E.  |  First Impressions 
Clasificación:
4.0

The facility is great - just wish there were an elevator to get to the 2nd floor.

Sheila S.  |  First Impressions 
Clasificación:
5.0

Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!

Anna B.  |  Overall Experience 
Clasificación:
5.0

Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!

Michael N.  |  First Impressions 
Clasificación:
5.0

Greg was always so helpful and Justine as well

Thomas H.  |  Overall Experience 
Clasificación:
5.0

O

R W M.  |  Overall Experience 
Clasificación:
5.0

Very good service

john h.  |  First Impressions 
Clasificación:
5.0

Thanks Justine, very nicely run facility!

David F.  |  Overall Experience 
Clasificación:
5.0

Clean facility

Suzanne P.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Terri B.  |  Overall Experience 
Clasificación:
5.0

Kind and courteous-thank you!

Lisa F.  |  First Impressions 
Clasificación:
3.0

My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.

Dawn F.  |  Overall Experience 
Clasificación:
5.0

The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us

Phillip F.  |  Overall Experience 
Clasificación:
5.0

Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

William K.  |  First Impressions 
Clasificación:
5.0

Great place to do business with, I have always used this uhaul facility for my moving needs and storage.

courtney k.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful

Barbara H.  |  Overall Experience 
Clasificación:
5.0

Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!

Michael S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service! Friendly and helpful every time I needed something!

Kate S.  |  Overall Experience 
Clasificación:
4.0

Met all my expectations

Louise B.  |  Overall Experience 
Clasificación:
5.0

Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recomendado

BOB M.  |  Overall Experience 
Clasificación:
5.0

A very helpful staff.

Vincent P.  |  Overall Experience 
Clasificación:
5.0

Great Service! Thank You

Eric B.  |  Overall Experience 
Clasificación:
4.0

I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.

Dennis H.  |  Overall Experience 
Clasificación:
5.0

n

Keith T.  |  Overall Experience 
Clasificación:
5.0

Great team and a great manger, the facilities are great.

Valerie B. | Reservación
Clasificación:
5.0

Staff was great and facility very clean

patricia o.  |  Overall Experience 
Clasificación:
5.0

Took a while to check in for our rental space even after the online "precheck" but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.

Diane L. | Reservación
Clasificación:
5.0

Great people !

Billy S.  |  Overall Experience 
Clasificación:
5.0

My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean

Warren C.  |  Overall Experience 
Clasificación:
5.0

Very nice facility with great staff

Debbie P.  |  Overall Experience 
Clasificación:
4.0

Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.

richard m. | Reservación
Clasificación:
4.0

Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.

Bonnie M.  |  Overall Experience 
Clasificación:
5.0

My experience was smooth and easy. Even when I needed to make a change to my storage rental.

Anthony V. | Reservación
Clasificación:
5.0

Thank you Justine and Greg! You are so helpful and friendly. We love this facility.

Kelli H.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly,helpful and professional. Please give a round of coffees from me.

Bryan R.  |  Overall Experience 
Clasificación:
5.0

Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!

bruce a.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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