Customer Reviews for U-Haul Moving & Storage of Pittsfield

2,185 comentarios

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
4.0

Very large and clean facility. I don't have any complaints.

Alexander H. 
Clasificación:
1.0

Poor service from the very start. Nothing as stated. Will NEVER use or recommend UHaul again.

molly s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis A. 
Clasificación:
4.0

El cliente no dejó un comentario.

allen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Customer service was quick and on point. This is how all businesses should be ran. In an out no nonsense. Ty for making my experience wonderful

Sharon K. 
Clasificación:
5.0

The gentleman on the lot was excellent very helpful Your phone check in is poor

Peter S. 
Clasificación:
5.0

The attendant was friendly and extremely helpful. Only caveat is that the chains wrapped around hitch dragged on ground, requiring me several times to zip tie them.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita J. 
Clasificación:
2.0

When the employee unhooked the trailer, he left my electric cord dangling. The cord dragged on the road, got corroded. I can pretty much guarantee that my lights it won't work again.

Jennifer M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachael F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Farhan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan E. 
Clasificación:
3.0

Was told a 5x10 would hold a 15 foot truck. Did not, and if would of known would of gotten bigger storage. Instead had to rent 2, costing me even more money

Megan P. 
Clasificación:
2.0

Was told that all my stuff from a 15 foot truck would fit into a 5x10 unit. Packed floor to ceiling and didn't fit everything so now have to go find a second unit somewhere. Not happy

Megan P.  |  First Impressions 
Clasificación:
1.0

I have used this u-haul trailer many times. Justine dus gave me so much attitude I am very hesitant to go back there again. Justine dus was very unpleasant and unprofessional to work with. I was not happy at all

Jay K. 
Clasificación:
4.0

Positive experience overall. Arrived at 7am to pick up my vehicle and waited outside along with a few other customers for the doors to open around 7:05am. We then formed another line inside and waited about 15 minutes for the first person to be served. When it was my turn the checkout went smoothly and I was given a clean, brand new pickup tuck with only 81 miles on it. The rental was a joy to drive and when I returned it about 8 hours later the drop off went well, though the staff could have been friendlier. That said, I would go back to this location for vehicle rental - the price was right and the equipment top notch.

David C. 
Clasificación:
5.0

You charged me for moving blankets and a dolly that I did not use. Please refund my card. Staff that were in store when I picked my rental up were awesome as usual (I'm a frequent renter) Perhaps if the woman that was just sitting around when I returned on Sunday was helping the one other staff member there, things would have been done correctly. He was polite and helpful while she just sat there not helping him or other customers. Please refund my card for the equipment that I didn't use. I tried calling the store multiple times today with no answer-

Jodi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ceimar Z. 
Clasificación:
5.0

Lightning quick sevice

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean F. 
Clasificación:
1.0

El cliente no dejó un comentario.

carlos C. 
Clasificación:
5.0

Unit was a bit smaller than expected

Barbara T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ohinene A. 
Clasificación:
5.0

Pretty seamless. I'm curious how you get the $20/day rate, we just drove across town and back 3x and it was $150 with gas. I was skeptical about 20/day and think 150 was a fair price - just seems a little disingenuous on the advertising. Great rental, would rent again.

Xavier G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl S. 
Clasificación:
5.0

The service was perfect the guy who helped me went over and Beyond to make my experience so good I don't know his name but could you please let him know how well he did

WALTER B. 
Clasificación:
4.0

Your pre-check photos need to include the vehicle interior

randolph O. 
Clasificación:
4.0

Two problems: No blankets even though I reserved them. No dolly even though I reserved it.

Lydia R. 
Clasificación:
5.0

One of the finest facilities we've ever used. Our only takeaway is they need to expand and add covered and enclosed RV spaces….then it would be one of a kind. The staff is tremendous and the GM is outstanding!

christopher g.  |  First Impressions 
Clasificación:
3.0

Stop ripping patron off for gasoline. i drove vehicle for 17 miles put $20 gas in before turning in and said i was still short on fill up would cost me $10.62 additional. What horse shit!!

James L. 
Clasificación:
5.0

Probably the finest facility ever built. Staff was helpful, general manager is outstanding. She was training two new employees. I will say this, the computer program is very antiquated. So much redundancy in it. More drop downs and directions needed. It shouldn't take an hour to check in when all info was given at departure site.

christopher G. 
Clasificación:
5.0

Very personable folks!!

Regina m K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louisa d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Great place and even better friendly staff.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lloyd N. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike D. 
Clasificación:
2.0

The customer service was very poor. Not enough people working. Very slow and lines of people waiting to be helped. I was accidentally charged for two days then went through hell to get a refund. I seriously hope I do not have to rent a Uhaul anytime time soon because it was not a pleasant experience.

paul M. 
Clasificación:
3.0

Although the person at the counter was excellent at his job there was a wait because he was the only employee on-site at the register and it was busy at the time. Myself and the other customers were definitely not happy about the wait.

Wayne M. 
Clasificación:
4.0

Well the place I needed to go was closed when I got there not your fault but should be some kind of customer service rebate $54.00 for one hour sucks. But again not your fat.

Carl S. 
Clasificación:
5.0

Mr. Turner was great and helpful

Jason P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J.  |  First Impressions 
Clasificación:
2.0

Need to improve on maintenance on trailers

brian D. 
Clasificación:
5.0

Excellent location and service

Nathan S. 
Clasificación:
5.0

The woman in charge was superb and overworked

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil G. 
Clasificación:
4.0

Have a walk around the truck with U-Haul rep.Windshield was dirty on the inside.Rough idle.Truck got great mileage.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanislav R. 
Clasificación:
5.0

They are more than the best

BRIAN L. 
Clasificación:
5.0

No problems

Alan W. 
Clasificación:
5.0

Everything was excellent and went smoothly.

martha P. 
Clasificación:
2.0

I rented a 26' truck but it was not available for me when i went to pick it up. I needed a truck so i took a 15' truck instead. The staff was not able to help me out with any reimbursement or compromise on the inconvenience. I had to make multiple trips to move my stuff since i had to take a smaller truck. I was thinking ‘oh uhaul will be happy to work with me since the reservation got messed up' (26' truck i was supposed to take was still out with a customer that had lost the keys). My reservation was supposed to cost around $85 but after i returned the truck it cost me $225 total. I called and talked to another person that couldnt help me and they said a manager would reach out within 72 hours but i have not heard from anyone yet. Its been 2 weeks. Oh yea the gas gauge was mismarked on the contract. when i pulled out of the lot i noted the gas level and returned it with the same ammount. I got charged for 2 gallons of gas on top of it all.

Jay E. 
Clasificación:
5.0

Everything was awesome…

andres P. 
Clasificación:
3.0

Employees were very unhelpful and left us to unhook the uhaul ourselves and never returned.

Robert S. 
Clasificación:
4.0

No blankets. Waiting more than 15 minutes to return the van, I then did the self serve and walked away.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

Mattress cover was not provided. I ordered it for the move.

Patricia H. 
Clasificación:
3.0

I had paid for a utility dolly but never had one on the truck. Waiting for a refund of that charge.

Kristin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenny L. 
Clasificación:
1.0

Have more than one person working the front desk or have those behind the scenes be ready to step forward when a crush of customers are present.

richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina W. 
Clasificación:
3.0

I rented a trailer for an out of town move. I asked when I picked up the trailer that if I returned it earlier than the automatic five day reservation, if I would be refunded for those days. I was told yes I would be. Apparently that was the wrong information. Very disappointed and angry that u-haul is basically taking advantage of people. Will no longer give referrals to u-haul.

Bonnie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

I picked up the truck after hours. FInding the truck was a bit difficult given it was dark out. THey should put all trucks being picked up after hours in one location to make it easier. The mobile signal was not very good there either which made it hard to check out and back in. You may want to add a wifi for people to use to make it easier.

Monty M. 
Clasificación:
5.0

NOthing. I found all of your staff friendly, knowledgable, fast and efficient.

Nancy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B.  |  First Impressions 
Clasificación:
5.0

Should make it a little bit clearer on sit that its 2 floors and no elevator. But staff was extremely helpful and friendly. They answered my questions and explained everything for me with a smile plus great detail.

Helen O.  |  Online Move In 
Clasificación:
5.0

Very good question, however, I think y'all did a fine job and every person that works there (from Anthony who worked directly w me, or the random employees readily around) all made me feel like I was the most important person in all of my interactions…heck even the app was great. Impressive!

Jason M. 
Clasificación:
4.0

Interior front window needed cleaning. Rest of the vehicle was super clean.

Robert D. 
Clasificación:
1.0

You ruined my move to the degree that I will tell any and everyone to use penske, ryder, enterprise - any moving service but uhaul.

Jeoff H. 
Clasificación:
1.0

Arrived on time for scheduled pick up â€" no lockbox code â€" had to wait two hours for truck rental while paying crew of 4 men to do nothing. The ordered packing blankets were not in the truck. Pathetic online customer service â€" waited two hours. No stars. Extremely dissatisfied.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lewis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
5.0

Equipment was clean but driving the truck was a Challange. Steering wheel had 6 inches of play, suspension was weak, 110000 miles on truck. This vehicle needs to be retired.

Brian C. 
Clasificación:
5.0

Truck could be cleaner

Giacomo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaclyn C. 
Clasificación:
1.0

I scheduled a truck two months ago for a location very close to my home. The day before my reservation I received a text that I had to drive almost 2 hours to get rent the van. I also had to pay for the gas to get the truck back two hours to my home to load it up. Completely absurd that this location only had one employee working.

Zachary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian S. 
Clasificación:
5.0

The Uhaul woman was super helpful and nice. I was so happy with the service.

Suzanne Q. 
Clasificación:
5.0

No improvements nessasary. Manager ( Justine I believe) was just terrific.

Dale C. 
Clasificación:
5.0

The staff was excellent, though overworked. It seems more help would be welcome.

john S. 
Clasificación:
5.0

Everything was great. But the trucks “oil change due” warning was on when I got the truck.

Jamie D. 
Clasificación:
1.0

I've not gotten an email for my rental, the rental battery went out and it took six hours to get someone there to jumpstart it, and that was in Washington DC.

Tom T. 
Clasificación:
5.0

Keep up the good work!

Robert T. 
Clasificación:
5.0

These are very hard working employees. They were polite and I was happy not to be subjected to that universal ass kissing customer service nonsense. Questions answered, service delivered-you need to grow your team in that model. You I'll definitely use this location again.

Tim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah F.  |  Online Move In 
Clasificación:
5.0

I have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.

michele k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

George w.  |  Overall Experience 
Clasificación:
3.0

The facility manager never returns calls

Meghan D.  |  Overall Experience 
Clasificación:
5.0

Climate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.

Robert G.  |  First Impressions 
Clasificación:
3.0

I find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.

Dee G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry m.  |  Overall Experience 
Clasificación:
5.0

Justine runs a very clean and well managed facility

Mark B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

collleen d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

EVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.

richard k.  |  Overall Experience 
Clasificación:
5.0

Office staff very helpful and friendly!!

Frank M.  |  Overall Experience 
Clasificación:
5.0

UHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!

barbara r.  |  Overall Experience 
Clasificación:
5.0

I especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.

Joseph K.  |  Online Move In 
Clasificación:
4.0

Snow plowing covers up storage spot numbers on pavement with snow

Richard D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

heather g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chasity s.  |  First Impressions 
Clasificación:
2.0

The store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn't helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.

XOCHILT R.  |  First Impressions 
Clasificación:
5.0

Justin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!

BARRY M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor R.  |  First Impressions 
Clasificación:
5.0

The staff was VERY helpful and accommodating! I transferred my mom's storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!

carole g.  |  Online Move In 
Clasificación:
5.0

Staff was OUTSTANDING!

Altheia B.  |  Overall Experience 
Clasificación:
2.0

Except for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.

Patrice W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard k.  |  First Impressions 
Clasificación:
5.0

Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.

Vandie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gary d.  |  First Impressions 
Clasificación:
5.0

It would be nice if you had inside storage for cars and Motorcycle

eric b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louisa d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharron d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

edy k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick L.  |  Overall Experience 
Clasificación:
5.0

So Happy the units are indoors and climate controlled.

linda c.  |  First Impressions 
Clasificación:
5.0

The staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!

Kimberly G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry S.  |  Overall Experience 
Clasificación:
5.0

I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and gross

Heather D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Marissa H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie B.  |  First Impressions 
Clasificación:
5.0

Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.

susan c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela J.  |  Overall Experience 
Clasificación:
4.0

Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.

Ashley T.  |  Overall Experience 
Clasificación:
4.0

You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.

Don w.  |  Overall Experience 
Clasificación:
2.0

Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.

Denise B.  |  Overall Experience 
Clasificación:
3.0

The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!

Jennifer S.  |  First Impressions 
Clasificación:
5.0

Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!

james S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kazuo S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dyane B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl w.  |  First Impressions 
Clasificación:
4.0

We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.

Danielle V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda w.  |  First Impressions 
Clasificación:
5.0

I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.

Chrome E.  |  Online Move In 
Clasificación:
3.0

Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.

jody m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

albert h.  |  Overall Experience 
Clasificación:
5.0

Very convenient. Good price.

Steve B.  |  Overall Experience 
Clasificación:
5.0

The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim

James D.  |  Overall Experience 
Clasificación:
5.0

Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.

Kelly C.  |  Overall Experience 
Clasificación:
5.0

The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job

joseph l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne R.  |  Overall Experience 
Clasificación:
5.0

Facility was one of the nicest and cleanest I've seen. ¡Gracias!

Sarah D.  |  Online Move In 
Clasificación:
4.0

Best storage in town. Se los recomiendo a todos. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.

KRISTY A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Avraham S.  |  Overall Experience 
Clasificación:
1.0

I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.

Kayla c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E.  |  Overall Experience 
Clasificación:
5.0

This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!

Stacy C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

robert o.  |  First Impressions 
Clasificación:
5.0

Very clean and well maintained. Easy to access.

Stewart M.  |  Overall Experience 
Clasificación:
4.0

Very help oriented staff.

Jaya M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTY A.  |  First Impressions 
Clasificación:
4.0

Trying to call is frustrating. Long wait times. Otherwise, excellent experience.

Richard w.  |  Overall Experience 
Clasificación:
1.0

Too many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.

Jonathon M.  |  Overall Experience 
Clasificación:
3.0

Prices too high.

Daniel T.  |  Overall Experience 
Clasificación:
5.0

Justine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!

Carla d.  |  Overall Experience 
Clasificación:
5.0

Best service and very friendly

farhan m.  |  Overall Experience 
Clasificación:
5.0

Well run operation!

Douglas B.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Roland G.  |  Overall Experience 
Clasificación:
1.0

The worst storage place I've ever been to. Good luck getting ahold of any employee for anything. They don't answer the phones and aren't helpful in person. Terrible management. I will NEVER go here again.

stephen r.  |  Overall Experience 
Clasificación:
5.0

Very efficient. Will use again when needed.

DAVID P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maryanne H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trad C.  |  First Impressions 
Clasificación:
5.0

Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad

Mercedes C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

marlene w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothea J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia L.  |  Overall Experience 
Clasificación:
4.0

lack of elevator a drawback

Robert K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yigal L.  |  First Impressions 
Clasificación:
5.0

Had bad experience with hiring someone in the associated moving help

Tim B.  |  Overall Experience 
Clasificación:
4.0

the lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.

Audrey S.  |  Overall Experience 
Clasificación:
5.0

I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55

ELLEN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger D.  |  Overall Experience 
Clasificación:
2.0

The amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100% go elsewhere next time.

stephen r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  Overall Experience 
Clasificación:
5.0

Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.

Kathi C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer b.  |  First Impressions 
Clasificación:
5.0

As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.

barbara r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon g.  |  Overall Experience 
Clasificación:
4.0

All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck

April Q.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank E.  |  Overall Experience 
Clasificación: