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Ronald RicciCustomer Reviews for U-Haul Moving & Storage of Pittsfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would've rated this location 5 stars, except for one thing. I brought the truck back with EXACTLY the same amount of gas in the tank as when I picked it up, but when I got my emailed receipt, I was charged over $7.00 for gas. I have photos of the gas gauge and mileage for proof. When I called the location, no one answered, so I called the 800 #. The woman sent me an email, and told me to attach the photos, which I did. That was the last I heard from U-Haul, and I even resent the email, just in case it hadn't been delivered the first time. An otherwise good experience became irritating. I only drove a little over 50 highway miles and I put in 3 gallons of gas right next door, so that should've been fine.
David DutraThe Pittsfield local manager and the other employee are very rude to say the least, Thomas and Justine I believe it was called swearing and said some extremely vulgar language and threatening comments I'm very concerned with the way she conducts your Pittsfield location.she called from her personal phone over a simple misunderstanding that was immediately rectified Once we were aware of the misunderstanding.im very offended and appalled and need this situation rectified and brought to the attention of the highest level of human resources immediately.
karri andrewsVery professional and accommodating .
Gabriela GerryThe van they rented me was the newer high seated version. It wasn't easy to get into at my age. I have arthritis and I threw out my left hip getting in and out of it. Frankly, your van made my moving experience pure hell. The intense pain I have endured due to this makes me regret the fact I may be in need of another rental next week. I am going to seek other measures first and after that, I wouldn't recommend your service to anyone. They were also rude and not forthcoming with any information. I had never rented from your company before and instead of answering my questions, they just gave me a blank stare and expected me to know everything. That is beyond rude. I am 63 and I am in poor health. Frankly this Uhaul Sucks!!!
john kellerYour entire staff is excellent across the board. Very helpful and professional and friendly! Great Job!
mark kasubaMake sure ground wire is properly connected before sending truck out
dan nesbittAwesome staff and EXTREMELY helpful!!!
Daniel Koscher | First ImpressionsNOTHING- VERY PROFESSIONAL
dennis cloutierThe gentleman that rented to me was courteous, efficient and professional, he was the same person who helped me on dropoff and he had the same attributes, I appreciated him getting me out of the quickly and smoothly.
Richard JohansenVery Helpful staff. It's very easy with the online form to rent a U-Haul
Keith RocheExcellent service, great group of people!
Gabriela GerryThe installation looks great and was finished early.
Stephen GardnerThe entire team was great. They were knowledgeable and efficient. The whole process from start to finish was easy.
Monk Schane-LydonFriendly, well knowledgeable, and efficient. Will use again when the need arises.
monique hamelrathThe Pittsfield location had amazing customer service, both on the phone and in person. They were pleasant and inviting very helpful. I highly recommend this location for any of your U-Haul needs.
Alex LibbyNeed more leg room, very uncomfortable driving for tall guy like me
Atiba WilliamsEasy & hassle free in & out rental which is what u want when u have to move stuff. Also, quick return. Thanks for the peace of mind! ⭐️⭐️⭐️⭐️⭐️
JANET DAILEYGreat service all around with the staff I encountered. If i ever need this service again I will come back.
BENJAMIN WOOD | Overall ExperiencePull the truck for the customer to make sure everything is good.and correct.
troy eppsThe conference of having a bathroom on site was nice
fred ostrander | Overall ExperienceGreat service.
Ronald RicciFriendly and helpful, as are most UHaul personnel that I encounter!
Tonya Zarlengo | First ImpressionsAll of the staff at the U-Haul center in Pittsfield on West Housatonic striet or extremely professional, courteous, helpful invest of all very knowledgeable. Had a great experience there.
jack quinnThis is a very professional and efficient operation. A1 experience.
Francis TokarzFor long distance moves you should have some premium trucks with upgraded equipment, such as cruise control, iPhone connectivity, lane monitoring at least an iPhone holder. I would be willing to pay extra for such a vehicle and it would have made my trip much more enjoyable/bearable. We are used to having these conveniences in our everyday vehicles.
Warren ClardySo helpful and accommodating. Felt well taken care of. Thanks
richard jaggi | First ImpressionsI only rented a trailer but the whole process was done professionally, effectively, and at a reasonable cost. All was well explained with a smile. I will not hesitate to rent again from this location when the need arises.
ralph schorgeTruck was terrible that we got. Drove terribly and as soon as we loaded the truck the check engine light comes on. Seems like they don’t check trucks before they send them back out but was very disappointed and then had to pay extra for mileage even though the mileage given wasn’t enough to even get from where we moved from to where we moved to
Nathan GrenierNone
Marc ScipioneThomas was efficient friendly and very informative. He seemed to be working alone but that didn’t stop him from greeting the gentleman who walked in behind me and picking the phone up within 1 ring with another customer and kindly assisting me on my way. I highly recommend this location but I think Thomas made my visit. I’ll be coming back!
timothy decolsServe high quality chocolate.
Cliff LakeService was excellent. The pickup truck had not been cleaned inside or out. Not a biggy, but it was the case.
Robert RennieThe trucks transmission needs to be repaired…
Lloyd MossEasy to do the self checkout. The personnel are always nice at this location.
BETH FREDERICKI not given my refund. I was told the store doesn’t keep cash and they would Ail me a check. I am dissapointed on the primitive time frame regarding the deposit back.
eric berndtsonthe online cite which I used to purchase /install the towbar and wireing said it would take 40 minutes......it takes 2.5 hours......no one told me this and it killed my day as I waited
alan righiExcellent storage facility
Amy Mall | Overall ExperienceThe store manager was very helpful and polite through out the whole transaction. My recommendation is don't change anything. Use the old saying "If it ain't broken, don't fix it" Matt Sebastino
Matthew SebastinoTruck was covered with snow and engine check light was on.
dane matthewsThe staff were friendly, professional, and fast! They had my hitch installed in less than an hour.
Erica JohnsonAlways good service.
Gabriela GerryI was in an emergency so I wasn't able til now , to say how sick I am over your bs charges. The van was in sht shape , your employees were lacking, rude and un informed. I'm so angry and disappointed. I'm disputing my bill. Not to mention you took my wife's card from a previous rental and began to try and charge that one!! Illeagal!!!
Colleen DemaryWe are very pleased have already recommended to a friend who will be using this month and was much cheaper than we had expected
Liz MarkhamThis is my home town location it’s always clean and everything went smoothly here as well. I pointed out an issue which I noticed with the equipment that I had rented to the manager there. She said that would of course take care of it before offering it for rent again.
Enrico HinzMy 2nd rental in a month. The vehicle was in rough running conditions. But all staff excellent 👍
Patrick AnelloExcellent service and easy to navigate the information.
Diane ShaheenOwner/Manager that helped me was extremely knowledgable and friendly.
John StarsjaThe person handling my check-in was highly professional, pleasant and very courteous. The cargo van I rented was exceptionally clean and well maintained. Thank you.
Martin MitsoffExcellent storage facility and 109% safe. Highly recommend.
susan morvillo | Overall ExperienceExcellent experience. The facility exceeded my expectations. I will definitely recommend it. Thanks to Justine and her team. The only place for improvement might be a system where items, like bikes or canoes, could be hung from the ceiling enabling use of the vertical space.
BART STAUB | Online Move In2 problems - the truck was parked between 2 other trucks and a rep. had to move the other truck so that I could get my assigned truck out. Needed assistance getting the lock undo so that I could get the truck keys. The rep. was very helpful with both issues. and resolved the problems.
ROBERT GALLUCCIEveryone has excellent customer service and are friendly; Justine, Thomas and Wendy are the individuals I interacted with. A great team! Thank you so much for your support.
Diane ShaheenBest crew ever!
Gabriela GerryThe two people working on Friday night were so chill and knowledgeable. Lovely people and wildly helpful. Would be their real life friends.
MCKENNA STYLE | First ImpressionsI have 2 issues. One, the price of shipping my U-Box increased approximately 1200 dollars in one year, and two, no military discount.
patrick hayward | First ImpressionsMegan is the best. Helpful, kind and thoughtful. And a very hard worker!
Elizabeth Perkins | Overall ExperienceMy only comment is I wish when you call there that you speak to someone who works at that store. Every time I'd call I was redirected to a call center tell them what I need, then I was able to get someone from my home store and have to retell them what I need. It was just inconvenient, but overall all were fantastic and Justine was extremely helpful. THANK YOU. Now I just hope my UPods get to Florida with no issues.;)
Danielle Raimer | Overall ExperienceEntire staff really pleasant, kind, helpful, etc. Facility is immaculate!! Justine always there —works with her staff.
M Betsy Smith | Overall ExperienceGreat location, space and customer service!
Demetria Plevritis | Overall ExperienceThe staff at the Pittsfield Massachusetts location were rude and not very professional at all, would not recommend them to anyone
Justin Rivers- Lowe | First ImpressionsI would only recomend that the lobby be easier to get to counter. Everything is blocked .
Michael Gonzales | First ImpressionsWhen first got the storage was told it would hold all my belongings. It did not. I ended up having to get 2 units. Might have understood if my rental truck was full but it wasn’t. When went to turn in my key cards I stood in the office for over 20 minutes waiting for someone to even come help
Megan Pond | Overall ExperienceWaited 45 min to pick up as well as drop off As a result I owed my movers an extra 2 hours of pay Please get more than one person
natalie wicker | First ImpressionsThe local staff was not friendly on the phone, the Regional Manager was fantastic. The Regional Manager assisted me in resolving this matter. The local staff did very little to help.
Michael Barnett | Overall ExperiencePittsfield MA location manager and staff are excellent. That’s going on 6 years that I’ve used the facility. Congratulations to management and staff!
Joesilynn Duran | Overall ExperienceThe initial rental went well. But, I had a credit on my account. And when I closed my storage, they were not able to give me the refund in person at the office (I paid cash), they told me they didn't have the small amount, but they would put it back on my card. I told them I didnt have a card on file, that I paid with cash.. And at first, tried to tell me they didn't even see my credit. So, I was referred to call the 800 number. They told me they were supposed to give me the refund on premise. The guy didn't really seem to know what he was doing, and was very disorganized. I spend 30 minutes on the phone with him, and he said he issued the refund somehow on my card that I gave him. But I still have yet to see it.
Brett Cook | Overall ExperienceEasy-peasy! Great staff! Very helpful.
M Betsy Smith | First ImpressionsThank you all so much for calling me when you found my partner's phone!!
Kiel Chavez | First ImpressionsThe staff here are amazing. We rented a truck and trailer for a cross country move. The trailer was not available for pickup at the same location as the truck. The manager arranged for one of the staff members (Owen) to retrieve the trailer for us and bring it to this location. Unbelievable customer service!!! Another staff member (Thomas) assisted us with checkout. Incredibly polite and helpful.
Maureen Ezzell | Overall Experiencebeautiful facilities, very helpful staff…
Bruce Hurlbut | First ImpressionsJustine is awesome
Brian Barde | Overall ExperienceThanks for making our move in as easy as possible. Everyone was very helpful and professional Greatly appreciated
John Pellegrino | First ImpressionsI am confused as to why my other storage unit - i checked out a week earlier - was not off my record- another customer had already moved in. Thankfully i had a second to move out of and the agent helped identify the issue.
WENDYANN SILVERSTEIN CRELLIN | Overall ExperienceI paid for my storage unit online, and I got the email and text with the check-in code and the map of the facility, but I was unsure about where to enter the facility, which key pad to use, etc. We had to ask a custodial worker there for help. There was no one behind the counter in the office. It took us several tries to get into our locker and figure out how to use the garage. Our locker was clean and ready to use. Finding the locker and getting in and out of the building was harder than I expected.
Emily Day | Online Move InThe facility and service were great. But there were no ground floor units available, and the upstairs storage units lacks any elevator service, making the move of stuff in and out an ordeal. You very, very much need to install elevators. I was in a hurry so I moved in, but the next time I need storage I am going to look elsewhere, despite the pluses I mentioned above. No elevator or available ground floor units is a complete deal-breaker for me.
Julie Ruth | Online Move InI have rented trucks a couple of times from this facility. The manager is so friendly and accommodating. The check in process this time was straight forward and easy. I look forward to being a customer here for years to come.
Lauren Miller | Online Move InWas on one person working at the desk and there was a few people that were waiting. Would have been nice if there was a second person working that day
LANCE BEAUCHAMP | First ImpressionsJustine was wonderful!
Cristina Torre | First ImpressionsOnly issue was limited staff
Thomas Herbert | Overall ExperienceThe availability of units was poor and the unit I was given had a pole in it, which was not mentioned in the reservation section online. The customer service was friendly and he did his best but it took a really long time; the system was giving him a lot of trouble.
jeanna tinney | Overall ExperienceMy experience with uhaul was wonderful will use them again!!!
cheryl walker | Overall ExperienceClean and well kept facility. Very nice place and readon and reasonably priced. Nice clean bathrooms as well. A class act all around.
Ehren Tewell | Overall ExperienceIt was eaaier than l thought.
Lois Fitzroy | First ImpressionsStaff very efficient and explained clearly. I have already recommended U-Haul to people.
susan santolin | Overall ExperienceThe manager there is rude. I know many people that will not rent there because of her. Sadly they are the only place in town to store a trailer. Some staff is friendly & will even go out of there way to help a customer. Sadly manager is so rude that she is training new employees to be the same way.
Dee Gardiner | Overall ExperienceThe staff at the Pittsfield facility is beyond friendly and super helpful.
David papa | Overall ExperienceNice staff clean storage units
gary socha | Overall ExperienceAlways clean and temp felt right. Cleaned out over couple of weeks, they never rushed me. We were somewhere else at first, little further from our home, but we didn't leave because of distance. The price was a little over half, much better climate controlled, cleaner, just over all better. If you need storage the U-Haul on Housatonic is the place you need
michele kysor | Overall ExperienceI greatly appreciate the staff and the availability that you had when I happened to stop by oh so many months ago. Your staff has been awesome from the start. Thank You.
BENJAMIN BIAGIOTTI | Overall ExperienceI always felt that my belongings were safe and secure from fire theft or water damage. This is a very clean and well maintained facility.
Jeffrey Jordan | Overall ExperienceWhen I initially went to your facility in Pittsfield, MA, I encountered two extrememly helpful employees, Mark and Tony Reynolds. They were most courteous and friendly. They should be acknowledged for their excellent customer service with your company. I was impressed with the cleanliness of your building. Unlike others I have used, your units are kept at a decent temperature. The drive and yard are kept clear of snow and ice making it safe for customers. I would highly recommend U-Haul to others. Joan Smith
joan smith | Overall ExperienceAfter 24-months...The facility was secure. Temperature control preserved antiques (over 100 years). Clothing stored in hanging garment boxes emerged w/out blemish. What didn't work: - NO lighting in largest unit(1025). This is a BIG issue 24-7. Lights could be made available with MOTION sensors. - Local staff is 95% unreachable. All questions require some unknown person at an 800 #. - Electronic communication from uhaul with storage is not user-friendly. Can be nasty. - Rental vehicles even ordered on-line, requires at LEAST an hr or more.
Susan Cane | Overall ExperienceA little expensive for a 5x5x6
DESIREE DUFUR | Overall ExperienceExcellent service!
M Betsy Smith | First ImpressionsThe staff who assisted us, Justine Dus, was so professional, helpful in all ways.
Kentaro Tomio | First ImpressionsNothing wrong with my local U-haul but the online process is the worst I’ve ever used regarding alternates. Couldn’t use someone in the same city as me or else it would not enter. I finally used someone I know out of town that had a different last name. Had to go in store anyway to add my wife because there’s no where to do it online. Had to spend another 15 minutes in store while they moved phone numbers around so it would accept. Update your system it’s the worst. If you weren’t right down the street I would never use it again.
Jacob Van Deusen | Online Move InSo far so good!
Stephen Mackay | Online Move InNicest Uhaul storage place I’ve been to!
Tracie Bergeson | Overall ExperienceYour service was great. You guys had exactly what I needed, everything was so clean & your customer service was amazing. Thank you all so much.
Jessica Alvarez | First ImpressionsClean, bright, warm, safe, convenient. The drive-in bay seemed a luxurious feature on orientation. Turned out to be a complete lifesaver for a late, dark, rainy day move.
RHONDA PATRICK | First ImpressionsGreat staff. Super helpful. Thanks.
Christian Scherr | Overall ExperienceI recommend your facility highly. Thanks.
Joshua Hoffman | Overall ExperienceI would never recommend your business to a friend or family member. The treatment I received was terrible and the staff there are very unprofessional
jennifer white | Overall ExperienceWould have stayed if the rent increases stopped coming every couple of months. The price was not worth the unit. Overall was a clean place but a mouse had gotten into my unit and destroyed my couch.
Sabrina Clark | Overall ExperienceThis was the easiest most streamlined experience I have ever had dealing with a storage facilty. Bravo, you guys are awesome!
Demetria Plevritis | Online Move InComputer and website might need some updates and upgrades; otherwise staff was very helpful
mark johnson | First ImpressionsThe staff is friendly but they do not seem to know how the rental process works.... e.g. the difference between a walk in and a reservation. We had 2 confirmed reservations with online proof and they insisted they had nothing available. Took some heated 'We ate so sorry" conversations and tuffluck it is first come first serve until someone more familiar with the process told the person helping us to go check reservations... And it always takes forever to get help...at least the two times we were in the shop.. The help is always talking on the phone... maybe that is normal...I just do not know.
CORNELIUS MARNEWECK | First ImpressionsMy personal information was compromised on the website and a unit was fraudulently rented at the Pittsfield location. The staff at the Pittsfield location were great in helping resolve this issue, but I was more than disappointed in UHaul's response as company. After hours being on hold, and transferred to multiple people, UHaul basically told me they could not support me with this issue (i.e. it was my problem that my information was compromised and UHaul was not going to provide any support in protecting my information - specifically i asked for the same protections as the other clients who were part of the larger UHaul security breach a few months ago).
Dana Buxton | Overall ExperienceThe manager was great. But the staff person who dealt with me was awful. Rude, impolite, the worst customer experience I’ve had in a long time. That is what caused me to cancel. She should be fired.
Craig Smith | Overall ExperienceVery quick and easy online rental. Great idea.
Ehren Tewell | Online Move InNice location, friendly staff,everything you need in storage
gary socha | Online Move InThe local staff was fabulous. And the facility was fine. The reason I’m giving a poor rating is the person I spoke to on the phone prior to going to the facility was nice, but gave me a huge amount of in accurate and incomplete information. She told me that my vehicle storage was inside, and it wasn’t. She did not mention that I needed proof of insurance, which caused me to make another trip to the facility. I would not have utilized U-Haul if I had known that they did not have inside storage available, but I had to move, so I had no choice. You need to do a much better job of training your telephone customer service people so that they do not give an accurate information. A transaction should have taken 15 minutes, ended up taking an entire day for me because of having to make multiple trips, arranging transportation , getting insurance and registration information, etc. again, the local staff at the facility was great, but my total experience was absolutely not.
Craig Smith | First ImpressionsThe roll door is busted. Wont stay up.
CHRISTINE MILETTE | Overall ExperienceVery friendly and helpful staff.
JOHN MCELWAIN | First ImpressionsPoor service from the very start. Nothing as stated. Will NEVER use or recommend UHaul again.
molly sullivan | Overall ExperienceWas told that all my stuff from a 15 foot truck would fit into a 5x10 unit. Packed floor to ceiling and didn’t fit everything so now have to go find a second unit somewhere. Not happy
Megan Pond | First ImpressionsUnit was a bit smaller than expected
Barbara Tinker | First ImpressionsOne of the finest facilities we’ve ever used. Our only takeaway is they need to expand and add covered and enclosed RV spaces….then it would be one of a kind. The staff is tremendous and the GM is outstanding!
christopher gilfillan | First ImpressionsShould make it a little bit clearer on sit that its 2 floors and no elevator. But staff was extremely helpful and friendly. They answered my questions and explained everything for me with a smile plus great detail.
Helen Olko | Online Move InI have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.
michele kysor | First ImpressionsThe facility manager never returns calls
Meghan Digrigoli | Overall ExperienceClimate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.
Robert Gniadek | First ImpressionsI find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.
Dee Gardiner | First ImpressionsJustine runs a very clean and well managed facility
Mark Boyer | Overall ExperienceEVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.
richard kurek | Overall ExperienceOffice staff very helpful and friendly!!
Frank Mcintosh | Overall ExperienceUHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!
barbara raeder | Overall ExperienceI especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.
Joseph Karasek | Online Move InSnow plowing covers up storage spot numbers on pavement with snow
Richard Darius | First ImpressionsThe store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn’t helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.
XOCHILT RICHARDSON | First ImpressionsJustin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!
BARRY MCARDLE | First ImpressionsThe staff was VERY helpful and accommodating! I transferred my mom’s storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!
carole gale | Online Move InStaff was OUTSTANDING!
Altheia BiateranaHarris | Overall ExperienceExcept for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.
Patrice Whaling | Overall ExperienceEverything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.
Vandie Kittle | Overall ExperienceIt would be nice if you had inside storage for cars and Motorcycle
eric bentz sr. | First ImpressionsSo Happy the units are indoors and climate controlled.
linda coll | First ImpressionsThe staff were all friendly and knowledgeable. I am renting elsewhere and couldn’t believe how much better this facility is!
Kimberly Geranios | First ImpressionsI like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and gross
Heather Dascani | Online Move InEasy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.
susan claramunt | First ImpressionsHaving the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.
Ashley Torzok | Overall ExperienceYou need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.
Don walters | Overall ExperienceManager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.
Denise Blaisdell | Overall ExperienceThe property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn’t immediately put a lock on the unit that it wasn’t actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn’t want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!
Jennifer Sykes | First ImpressionsBeen renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!
james Stockley 3 | First ImpressionsWe rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn’t work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn’t open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it’s billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.
Danielle Vilsaint | Online Move InI requested information online about the cost to be able to park my 16’ trailer on the property. I use it daily so it would only be there overnights. I haven’t received the information I requested yet.
Chrome Enhancement | Online Move InSomething white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.
jody miner | Overall ExperienceVery convenient. Good price.
Steve Breakstone | Overall ExperienceThe staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim
James Dipalazzo | Overall ExperienceHonestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn’t see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.
Kelly Cobb | Overall ExperienceThe service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job
joseph lobrutto | Overall ExperienceFacility was one of the nicest and cleanest I've seen. Thank you!
Sarah Dellaquila | Online Move InBest storage in town. Would recommend to anyone. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.
KRISTY ABBASCIANO | Overall ExperienceI had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.
Kayla charow | Overall ExperienceThis was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!
Stacy Carmon | Online Move InVery clean and well maintained. Easy to access.
Stewart Magruder | Overall ExperienceVery help oriented staff.
Jaya Mallela | First ImpressionsTrying to call is frustrating. Long wait times. Otherwise, excellent experience.
Richard willey | Overall ExperienceToo many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.
Jonathon Mejias | Overall ExperiencePrices too high.
Daniel Triceri | Overall ExperienceJustine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!
Carla duby | Overall ExperienceBest service and very friendly
farhan majeed | Overall ExperienceWell run operation!
Douglas Bessone | Overall ExperienceExcellent service
Roland Gardner | Overall ExperienceThe worst storage place I’ve ever been to. Good luck getting ahold of any employee for anything. They don’t answer the phones and aren’t helpful in person. Terrible management. I will NEVER go here again.
stephen rilla | Overall ExperienceVery efficient. Will use again when needed.
DAVID POWERS | Online Move InMuchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad
Mercedes Cartier | Online Move Inlack of elevator a drawback
Robert Kelly | First ImpressionsHad bad experience with hiring someone in the associated moving help
Tim Brenner | Overall Experiencethe lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.
Audrey Shelton | Overall ExperienceI love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55
ELLEN HUNTER | First ImpressionsThe amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100% go elsewhere next time.
stephen rilla | First ImpressionsJim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn’t appreciate you sending me email in Spanish.
Kathi Cafiero | First ImpressionsAs a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.
barbara raeder | First ImpressionsAll communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck
April Quintero | Online Move InI made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying $5 a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..
lisa levesque | First ImpressionsOverall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay $10 more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!
Katherine Ha | First ImpressionsGood experience
martina forfa | Overall ExperienceClean, well lit, dollies and carts always available, and large selection of supplies in the office. What more could one need? Thanks!
Maya Miller | Overall ExperienceNo Problems
PETER GONICK | First ImpressionsRepresentative was very helpful.
Stewart Magruder | First ImpressionsTyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!
Marc Delgrande | First ImpressionsThe woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.
Barbara Johnson | First ImpressionsJustine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.
SETH PITMAN | Overall ExperienceAll staff were knowledgeable and helpful. Thank you.
TIMOTHY OBRIEN | Overall ExperienceI know storage isn’t a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!
megan seiler | Overall ExperienceVery very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.
SHARON MARX | First ImpressionsThe woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.
John Heaton | First ImpressionsThe folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!
Michael Hill | First ImpressionsThe only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.
Steve Breakstone | Overall ExperienceAlways plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.
Esther Bolen | Overall ExperienceGreat staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.
Billie Rock | Overall ExperienceOK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.
Christian Tenczar | First ImpressionsThe manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they’re doing the floors when there was no signs letting us know this. He was rude and used profanity’s was toward us. Justine was always extremely friendly extremely helpful but it’s a shame because the rest of the staff sucks
Erica Newbery | Overall ExperienceVery helpful people, great facility.
Steve Breakstone | First ImpressionsBrian was a great customer service rep. Another person there, who's name I didn't get, was not.
Christopher Gauthier | First ImpressionsRudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.
John Dallenbach | Overall ExperienceWorst overall experience I’ve ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.
Lana Hearst | First ImpressionsExpected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.
Linda Kushi | Overall ExperienceWe had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! Thank you!
megan seiler | First ImpressionsClean friendly and helpful!
Lisa Forfa | Overall ExperienceI had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.
jack liebenow | Overall ExperienceTruth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.
Richard Keyes | Overall ExperienceJustine and staff do a remarkable job. professional and friendly.
Mark Boyer | Overall ExperienceWhile the original person I communicated with via phone didn't know much, the in person staff was friendly and helpful. She guided us through the process so that we left knowing as much as possible. We were very happy with customer service.
Glenn Overbaugh | First ImpressionsWe were beyond happy with this facility. We had no issues gaining access 24 hours a day. The covered loading area was always working and was vital when we had to unload during a huge snow storm. The staff was excellent during opening and closing of the unit as well as when I called. Highly recommend this facility to all. It also has the added benefit of being next to a McDonald's and a Shell gas station with a Dunkin' Donuts. Both which are very helpful when dealing with stuff in one's storage. Thanks again for a great experience with this U-Haul Storage.
Randy Mandel | Overall ExperienceI did not get my change back. Don't know why they don't have enough money in the cash box to give change
EDWARD CRAIN | Overall ExperienceThe one thing I noticed was there were not any ramps in the facility. That would have been very helpful when moving in and out.
brittany odlnnell | Overall ExperienceThe check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!
Alexa Green | First ImpressionsJustine is wonderful. The facility is top notch with modern features (i.e., access control, CCTV), loading garages and even a clothing/shoe donation box. This U-Haul facility is the best one I’ve seen yet.
Patricia Brokenik | Overall ExperienceJustine was amazing to work with. She did everything she could to help us out and it was greatly appreciated.
Jessica Casey | Overall ExperienceGreat storage facility. Super clean and well lit. Actually enjoyed going to my unit! Employees available when needed.
Amy Moffatt | Overall ExperienceAll around amazing facility and staff. I recommend it highly.
ELLEN MURPHY | Overall ExperienceThank you,it was a pleasure doing business with Pittsfield Mass u-haul
Cheryl wood | Overall ExperienceI'm looking forward to storing my boat there again for the winter. Perfect place for those who don't want to take up driveway space throughout the winter. The staff there are great as well.
james Stockley 3 | Overall ExperienceJustine and Jerome were awesome! They are both super-helpful, patient and kind. I really appreciated both of their help! Have a great day! Many thanks!
Jodi Tinner | Overall ExperienceIn The Pittsfield U-haul Justin Dustin has amazing customer service she help to the fullest. I really appreciate her some much.
Theresa Hawkins | Overall ExperienceThe employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank you
jeff dietlin | Overall ExperienceStaf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.
RICHARD MATTINGLY | Overall ExperienceThank u
Roger Houle | Overall ExperienceThe staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.
tia vasiliou | Overall ExperienceBest around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.
William Novak | Overall ExperienceThe facility was very clean and easily accessible.
Francis Spina | First ImpressionsThe representative was extremely helpful and nice
Michael Ryan | First ImpressionsVery helpful staff
ehrin tewell | First ImpressionsFirst class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.
MICHAEL WELLINGTON | Overall ExperienceOnly complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a couple
Maria Turville | First ImpressionsI was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.
john dejax | Overall ExperienceJustine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...
Mark Armstrong | First ImpressionsThe staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!
alicia amos | Overall ExperienceThis was a great experience, the facilities were great and really well run. Thank you!
Valerie Bailey Fischer | Overall ExperienceSuperior service and facility. We simply no longer need it.
Jean rousseau | Overall ExperienceStacy was exceptionally helpful and went out of her way to help. I appreciate it.
Debroah Janwich | Overall ExperienceJustine was very helpful.
Alteric Marshall | Overall ExperienceAll employees, from the newest one to the GM do a great job.
Jonathan Berman | First ImpressionsSecond summer using storage for Williams College student. Recommended.
Michael Ostermeyer | Overall ExperienceVery nice and secure facility!! Climate controlled unit was great for my instruments for the summer.
Anthony Luchi | Overall ExperienceYou guys are so kind. Thank you for the great service
Mark Lefebvre | First ImpressionsThank you.
Jeffrey Depelteau | Overall ExperienceI had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what’s shown. Lost my business
Sabrina Clark | First ImpressionsOUTSTANDING IN EVERY ASPECT
STEVEN BROUKER | First ImpressionsPrompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision
Wayne Gariepy | First ImpressionsAll the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.
STEPHEN PAUSHTER | First ImpressionsI have no complaints, clean plenty of lighting Staff was friendly
Denise Pedroza | Overall ExperienceClean Facility and friendly service
Carla duby | First ImpressionsI was very pleased with the service,andfull explaination of thecontract
James Dipalazzo | First ImpressionsSERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK
Jean Strachan | First ImpressionsChecked out on the 8th ,and still paid full price for the month. Rip offs!
Georgia Hutchinson | Overall ExperienceStaff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!
Douglas Bessone | First ImpressionsI find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe
Patty mohoney | Overall ExperienceNone
Levar Edwards | First ImpressionsThe facility is great - just wish there were an elevator to get to the 2nd floor.
Sheila Sawyer | First ImpressionsBest storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!
Anna Buckley | Overall ExperienceJustine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!
Michael Nicklaw | First ImpressionsGreg was always so helpful and Justine as well
Thomas Harris | Overall ExperienceO
R W Mac | Overall ExperienceVery good service
john henry | First ImpressionsThanks Justine, very nicely run facility!
David Ferry | Overall ExperienceClean facility
Suzanne Polo | Overall ExperienceExcellent service
Terri Bentz | Overall ExperienceKind and courteous-thank you!
Lisa Forfa | First ImpressionsMy unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.
Dawn Fernandez | Overall ExperienceThe only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us
Phillip Farrar | Overall ExperienceGreg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.
William Keane | First ImpressionsGreat place to do business with, I have always used this uhaul facility for my moving needs and storage.
courtney kegresse | Overall ExperienceThe staff was wonderful
Barbara Holmes | Overall ExperienceClean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!
Michael St. Pierre | Overall ExperienceExcellent customer service! Friendly and helpful every time I needed something!
Kate Stechmanm | Overall ExperienceMet all my expectations
Louise Barber | Overall ExperienceVery nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recommended
BOB MELLACE | Overall ExperienceA very helpful staff.
Vincent Pesce | Overall ExperienceGreat Service! Thank You
Eric Baribeau | Overall ExperienceI had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.
Dennis Harley | Overall Experiencen
Keith Turnbull | Overall ExperienceGreat team and a great manger, the facilities are great.
Valerie Bailey | ReservationStaff was great and facility very clean
patricia owens | Overall ExperienceTook a while to check in for our rental space even after the online “precheck” but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.
Diane Landry | ReservationGreat people !
Billy Spary | Overall ExperienceMy daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean
Warren Chenoweth | Overall ExperienceVery nice facility with great staff
Debbie Paul Haidak | Overall ExperienceCheck in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.
richard melluzzo | ReservationJustine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.
Bonnie Mccubbin | Overall ExperienceMy experience was smooth and easy. Even when I needed to make a change to my storage rental.
Anthony Vasolino | ReservationThank you Justine and Greg! You are so helpful and friendly. We love this facility.
Kelli Harris | Overall ExperienceStaff was very friendly,helpful and professional. Please give a round of coffees from me.
Bryan Ruscetta | Overall ExperienceReally couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!
bruce armstrong | Overall Experience