I rented the pickup truck 8' bed it was very nice How ever I am a (66 year old woman 4 ft 11 â€œ tall )and I couldn't see over the dashboard, I went back inside to ask â€œ where is the pump up control to raise the drivers seatâ€ I was told this brand new Truck doesn't have one??? I was then told to get a cushion, so I actually drove to my house and used a cushion! However the passenger seat was much higher?? Other than being short and not able to raise the driver seat up had no other problems!!!Laurie W.
Customer Reviews for U-Haul Moving & Storage of Pittsfield
Pittsfield, MA 01201
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very good serviceJames D.
El cliente no dejó un comentario.Cameron E.
El cliente no dejó un comentario.Donald H.
I was given the wrong keys - the key and the contract were for different checks and I am now stuck trying to straighten this outLeonard S.
El cliente no dejó un comentario.Theodore L.
El cliente no dejó un comentario.SANDRA C.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.mark K.
El cliente no dejó un comentario.Ken G.
El cliente no dejó un comentario.Anya K.
El cliente no dejó un comentario.ROGER E.
I was told had a full tank of gas I left and it was down about 1/8 I went 34 miles it cost me 29.00 to fill it up doesn't seem fair especially with today's gas prices.james M.
Great service and a positive towing experience! Thank You.Thomas C.
El cliente no dejó un comentario.joan E.
Absolutely snarky rude staff on a power trip. Tried to make me clean up a mess that was there when I picked up the truck. I actually returned your truck with LESS garbage than it had when you gave it to me and you have the audacity to tell me to "pick up that chip crumb" I'm not sure who this woman thought she was speaking to, but the cleaning fee you charged me will be the last $25 you ever see from me. There are plenty of other locationsLindsey M.
El cliente no dejó un comentario.Elena M.
Pick up, van, early drop off all terrific. Best uhaul experience ever.Myles G.
Honest pricing better rates less complicated computer and phone B's.THOMAS H.
El cliente no dejó un comentario.Steven C.
Stopped in late in the day on Friday and made a reservation for a utility trailer for Saturday morning at 9:00 A.M.Peter O.
El cliente no dejó un comentario.Alena M.
El cliente no dejó un comentario.Daniel S.
Cost was a bit higher than it should have been, and searched for ten minutes for a truck matching the pickup number - had to keep getting new numbers until a truck matching a number in the lot even existed!Kenneth W.
Was very dirty inside and didn't even come with a full tank of gas they said 5/8 ths didn't even go 5 blocks before it was on 1/2 tankZACHARY B.
El cliente no dejó un comentario.Richard R.
I was charge for a rental I wasn't able to leave with.CHRISTOPHER W.
The process for 24/7 was very unclear!!!Steven S.
El cliente no dejó un comentario.patrick B.
Not sure about the oil situation once I got in the vehicle it said it need an oil change I don't know if that was just a dummy light are there in a very good service I love the vanANTHONY C.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Craig C.
El cliente no dejó un comentario.Adrian K.
Bates went above and beyond.Kathleen J.
El cliente no dejó un comentario.Jeffrey G.
El cliente no dejó un comentario.James D.
The equipment was ok but the windshield was dirty inside and out, I had no way to clean it or time, made it hard to see. Staff friendly enough but it was U-Haul's own issues I had the most problems with: 1. its website refused to upload my drivers license causing delay and hassle. 2. its website refused my original mileage/fuel photo and eventually accepted a screenshot of it, bizarrely. 3. the need to give an emergency contact is fine, the need to call them to verify they exist is NOT AT ALL OK IMHO... especially if I am renting at 7/7:30am. I was lucky a friend answered. That was the worst most ridiculous hoop to jump through. 4. I spent nearly 40 minutes on hold in the evening to discuss an issue with my final charge. Especially due to 3 & 4 I will never ever ever rent from U-Haul again. Not because of its employees, who range from ok to very nice, but because of its terrible policies and the extremely poor functioning of the check in & out.Catherine F.
El cliente no dejó un comentario.Caroline P.
El cliente no dejó un comentario.gina M.
El cliente no dejó un comentario.Philip C.
An outstanding customer friendly staff always.CURTIS J.
Hire more helpDan M.
Online check in could use an update. Still had to go inside. I thought the purpose of online checkin was to save u from going inside and waiting in line.Terry J.
El cliente no dejó un comentario.aaron T.
Truck was hard to handle on the road - steering was very loose (and yes, we have driven other trucks of this size - this problem was above and beyond the usual issues of large vehicle handling). Also, location was understaffed - staff were very nice and helpful, but it took a long time to get service each time we went in due to long lines. Also really disappointed that we couldn't rent any truck longer than 24 hours. This made our local move much more complicated.Frederika K.
El cliente no dejó un comentario.Jeffrey K.
El cliente no dejó un comentario.deb S.
El cliente no dejó un comentario.WMERRILL S.
El cliente no dejó un comentario.Carolyn A.
The staff were very good, responded to my needs and they are very effecient.bamba J.
El cliente no dejó un comentario.Duncan R.
Because everything was well handled, i I think that is professionalism. Your female staff from Pittsfield and the one in Lee where we deposited the truck where excellent and patient to us, because our English as a second language does not flow well. Lol PaulinePauline D.
1) It's pretty annoying to get a rental with a tank that's not full, It's easier to fill a tank at the end of a rental than try to estimate what it takes to get back to 5/8 full. 2) I liked the Ford van I rented better than the GM van. For one thing the side mirrors on the Ford were way better.Douglas B.
As always they run a great business and back there work up 100 percent, very nice people to deal with.Bill D.
The quote I was given for a truck rental was a lot less then I actually paid.Sally F.
El cliente no dejó un comentario.Kerry R.
Everyone knowledgeable and friendly. EZ move all aroundmichele K.
The truck smelled like an ashtray. The pictures were of a brand new truck and not of the truck it is now which does have dings on it.Robert H.
Took 45 minutes for online check in. Because they must call for verification by someone I know. I already enter my credit card , take a pic of me , my license and scan the back of my license. Not enough? Went inside to ask for help with process. The manager there was very rude to me and refuse to help me at all because I started the online process and must finish it as there's nothing she can do to help me. Finally I get through the 45 minute check in process walk in the rain to my truck to find out the appliance dolly I rented was not in the back of the truck. Walk back inside to the rude manager. Who asks if I check the back of the truck as her employees should have put it back there. My answer was of course I did. Worse experience ever renting a truck and last time I rent from this company. The only thing they did right was charge my Credit Card. Very Rude and unprofessional place located in Pittsfield Mass.Frank P.
El cliente no dejó un comentario.Gunnar G.
El cliente no dejó un comentario.Raymond F.
El cliente no dejó un comentario.Sarah F. | Online Move In
Showed up at 6:55 pm to drop off u-haul trailer. Closing was at 7pm. One gentlemen was counting money the other was sitting. They told me they were closing in 5 minutes. so I asked them if I should keep the u-haul under the tent and scan the qr code. they said yes, while they were still open for another 5minutes. I went out to scan it, the qr code â€œtimed outâ€ 5x on me. I had to figure out how to dismantle the trailer from our truck as well as the qr code that wasn't working with no help from them. The two employees left while we continued to dismantle it and figure it out. Costumer service was terrible and I will NOT be coming back here.Lukas M.
Better customer service & better maintenance on your trucks so they don't destroy customers personal property & don't make promises you can't keep say a free 30 day storage & when you get there your not in the system.ursula J.
I have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.michele k. | First Impressions
Uhaul made my move easy. Very good service.marilyn B.
I was not able to do the online pick up and the gentlemen inside was not willing at first to help me with doing the paperwork there and on their computer. He eventually became friendlier and helpful. The truck that I had seemed to have a problem with the key/ignition and you had to jiggle it more than a few times to get it to start. There was one time I did not think it would start. I was also very loud going up hills. Making a reservation on line was very easy but then pick up the truck was very disapointing.MELISSA D.
We booked a pickup for 11AM and did not get it for at least an hour. The gentleman who helped us was very nice but very very busy. Maybe they could have adjusted our pickup time to reflect when we actually left the property. No one came to the truck to show us how to open or close back of truck. I went looking for someone and eventually was helped. I stress that the fellow who helped us sign up also helped explain the workings of the truck. He was great on an obviously busy day.Genevieve B.
The team was friendly and helpful as needed. The truck smelled like cigarette smoke and so that's the No on 'clean and well maintained.' I know it's hard to get that smell out but it stinks. The self checkout (and checkout process overall) is just INSANELY slow and complicated. Too many things to do, too much authentication, too many things to do ('scan barcode"......where's the barcode...have to stop and ask). Even though some was on me, it took me 50 minutes from start to finish. Painful.Jeff L.
Long wait to pick up due to under staffing and the vehicle was both physically dirty inside with crumbs and food bits as well as it stank, I mean stank, of cigarettes as if it was someones ashtray. Worst Uhaul experience ever!Dennis L.
El cliente no dejó un comentario.louise K.
Awesome customer service, very friendly staff, they don't rush you, they take there time explaining to you about your contract will recommend.Sonia B.
El cliente no dejó un comentario.William N.
El cliente no dejó un comentario.Patricia K.
El cliente no dejó un comentario.Melanie F.
El cliente no dejó un comentario.Monique S.
El cliente no dejó un comentario.Susan D.
El cliente no dejó un comentario.Laura S.
I need a receipt !CLARENCE T.
El cliente no dejó un comentario.JON E.
El cliente no dejó un comentario.Kathleen P.
Nothing. Keep up the great customer service.Kimberly B.
Excellent service and helpful staff. Very grateful!Rosalia P.
Excellent customer service. Helpful and friendly.MEHDI H.
Would be very helpful if you told average people not commercial truck drivers that you can't have a trailer on a parkway cost me $150 for my $60 rental something you might want to consider when you're renting something to an average personeric T.
El cliente no dejó un comentario.Gregory K.
El cliente no dejó un comentario.jimmy T.
Complete awesome customer service. Thank you for everythingAlison G.
El cliente no dejó un comentario.Samuel S.
El cliente no dejó un comentario.Paulo C.
El cliente no dejó un comentario.George w. | Overall Experience
El cliente no dejó un comentario.raymond W.
This location was supposed to open at 7am. One of the employees was waiting from 6:30 am for the manager scheduled to open the store who never showed up. The employee who was there at 6:30 had to drive and pick up another person to open . The doors were finally opened by 8:30. It took an hour to finally start driving off in a truck and there was only one person ahead of us. The gentleman that helped us was amazing and did what he could with extremely slow working computers and taking the place of the very hung over manager woman who did not show up to work that day. I didn't have a reservation and He made it work. However due to the 2.5 hours it took to get the truck we missed our appointment. On top of that brining back a truck after hours constitutes a $20.00 charge? What a joke. I WOULD RATHER BUY A TRUCK THAN EVER RENT FROM U-HAUL AGAIN The gentleman who took over for the drunken manager should have her job as she is incompetent and should be terminated.tony G.
When I showed at 7:45 to pickup my 8 am rental the store was closed. Their was an employee there who was on the phone trying to see were the manager was. He called another employee who came and opened the store. Rich took care of the 4 customers who have been waiting for almost an hour. I did get my truck just after 9 am. All the employees did a great job. Very dissatisfied at the manager not showing to open the store.Richard S.
The facility manager never returns callsMeghan D. | Overall Experience
Climate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.Robert G. | First Impressions
I find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.Dee G. | First Impressions
El cliente no dejó un comentario.sherry m. | Overall Experience
El cliente no dejó un comentario.Janelee O.
Make sure the vans are mechanically sound and that they don't smell like kerosene. The van drove rough and smelled horribly. It made my son's furniture smell bad. Other than that it was fine.Charles H.
Great experience! David from the Pittsfield Mass location was awesome! He was extremely helpful! Very pleased. Will definitely use Uhaul again!george T.
El cliente no dejó un comentario.marion G.
Trucks brake light kept beeping , the body had a lot of damages and when I arrived it still had a sign in the window and was parked on a large sheet of ice. Was not real impressed at all.Brett L.
El cliente no dejó un comentario.Janelee O.
El cliente no dejó un comentario.Alexander C.
El cliente no dejó un comentario.delilah S.
Justine runs a very clean and well managed facilityMark B. | Overall Experience
El cliente no dejó un comentario.collleen d. | First Impressions
El cliente no dejó un comentario.James F. | Overall Experience
El cliente no dejó un comentario.Timothy M. | Overall Experience
EVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.richard k. | Overall Experience
Office staff very helpful and friendly!!Frank M. | Overall Experience
UHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!barbara r. | Overall Experience
I especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.Joseph K. | Online Move In
Snow plowing covers up storage spot numbers on pavement with snowRichard D. | First Impressions
El cliente no dejó un comentario.Michelle C. | Overall Experience
El cliente no dejó un comentario.heather g. | Overall Experience
El cliente no dejó un comentario.chasity s. | First Impressions
The store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn't helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.XOCHILT R. | First Impressions
Justin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!BARRY M. | First Impressions
El cliente no dejó un comentario.Taylor R. | First Impressions
The staff was VERY helpful and accommodating! I transferred my mom's storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!Deborah L. | Online Move In
Staff was OUTSTANDING!Altheia B. | Overall Experience
Except for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.Patrice W. | Overall Experience
El cliente no dejó un comentario.Susan G. | First Impressions
El cliente no dejó un comentario.richard k. | First Impressions
Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.Vandie K. | Overall Experience
El cliente no dejó un comentario.gary d. | First Impressions
It would be nice if you had inside storage for cars and Motorcycleeric b. | First Impressions
El cliente no dejó un comentario.Louisa d. | First Impressions
El cliente no dejó un comentario.sharron d. | First Impressions
El cliente no dejó un comentario.edy k. | First Impressions
El cliente no dejó un comentario.Nick L. | Overall Experience
So Happy the units are indoors and climate controlled.linda c. | First Impressions
The staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!Kimberly G. | First Impressions
El cliente no dejó un comentario.sherry S. | Overall Experience
I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and grossHeather D. | Online Move In
El cliente no dejó un comentario.Marissa H. | Overall Experience
El cliente no dejó un comentario.Valerie B. | First Impressions
Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.susan c. | First Impressions
El cliente no dejó un comentario.Angela J. | Overall Experience
Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.Ashley T. | Overall Experience
You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.Don w. | Overall Experience
Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.Denise B. | Overall Experience
The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!Jennifer S. | First Impressions
Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!james S. | First Impressions
El cliente no dejó un comentario.Joseph R. | First Impressions
El cliente no dejó un comentario.Kazuo S. | Overall Experience
El cliente no dejó un comentario.Dyane B. | First Impressions
El cliente no dejó un comentario.cheryl w. | First Impressions
We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.Danielle V. | Online Move In
El cliente no dejó un comentario.brenda w. | First Impressions
I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.Chrome E. | Online Move In
Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.jody m. | Overall Experience
El cliente no dejó un comentario.James S. | Online Move In
El cliente no dejó un comentario.Richard G. | Overall Experience
El cliente no dejó un comentario.albert h. | Overall Experience
Very convenient. Good price.Steve B. | Overall Experience
The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you JimJames D. | Overall Experience
Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.Kelly C. | Overall Experience
The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Jobjoseph l. | Overall Experience
El cliente no dejó un comentario.Timothy D. | First Impressions
El cliente no dejó un comentario.Suzanne T. | First Impressions
El cliente no dejó un comentario.Yvonne R. | Overall Experience
Facility was one of the nicest and cleanest I've seen. ¡Gracias!Sarah D. | Online Move In
Best storage in town. Se los recomiendo a todos. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.KRISTY A. | Overall Experience
El cliente no dejó un comentario.Avraham S. | Overall Experience
I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.Kayla c. | Overall Experience
El cliente no dejó un comentario.JAMES E. | Overall Experience
This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!Stacy C. | Online Move In
El cliente no dejó un comentario.robert o. | First Impressions
Very clean and well maintained. Easy to access.Stewart M. | Overall Experience
Very help oriented staff.Jaya M. | First Impressions
El cliente no dejó un comentario.KRISTY A. | First Impressions
Trying to call is frustrating. Long wait times. Otherwise, excellent experience.Richard w. | Overall Experience
Too many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.Jonathon M. | Overall Experience
Prices too high.Daniel T. | Overall Experience
Justine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!Carla d. | Overall Experience
Best service and very friendlyfarhan m. | Overall Experience
Well run operation!Douglas B. | Overall Experience
Excellent serviceRoland G. | Overall Experience
The worst storage place I've ever been to. Good luck getting ahold of any employee for anything. They don't answer the phones and aren't helpful in person. Terrible management. I will NEVER go here again.stephen r. | Overall Experience
Very efficient. Will use again when needed.DAVID P. | Online Move In
El cliente no dejó un comentario.Jan S. | Overall Experience
El cliente no dejó un comentario.Maryanne H. | Overall Experience
El cliente no dejó un comentario.Trad C. | First Impressions
Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidadMercedes C. | Online Move In
El cliente no dejó un comentario.marlene w. | Overall Experience
El cliente no dejó un comentario.Dorothea J. | Overall Experience
El cliente no dejó un comentario.Tricia L. | Overall Experience
lack of elevator a drawbackRobert K. | First Impressions
El cliente no dejó un comentario.BARRY M. | First Impressions
El cliente no dejó un comentario.Steven J. | Overall Experience
El cliente no dejó un comentario.Yigal L. | First Impressions
Had bad experience with hiring someone in the associated moving helpTim B. | Overall Experience
the lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.Audrey S. | Overall Experience
I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55ELLEN H. | First Impressions
El cliente no dejó un comentario.Roger D. | Overall Experience
The amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100% go elsewhere next time.stephen r. | First Impressions
El cliente no dejó un comentario.Greg K. | Overall Experience
Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.Kathi C. | First Impressions
El cliente no dejó un comentario.jennifer b. | First Impressions
As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.barbara r. | First Impressions
El cliente no dejó un comentario.shannon g. | Overall Experience
All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truckApril Q. | Online Move In
El cliente no dejó un comentario.Frank E. | Overall Experience
El cliente no dejó un comentario.Gina C. | Overall Experience
El cliente no dejó un comentario.Benjamin M. | First Impressions
El cliente no dejó un comentario.William G. | Overall Experience
El cliente no dejó un comentario.Cheryl C. | First Impressions
El cliente no dejó un comentario.Michelle D. | Overall Experience
El cliente no dejó un comentario.Ronald R. | Overall Experience
I made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying $5 a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..lisa l. | First Impressions
El cliente no dejó un comentario.Timothy K. | First Impressions
Overall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay $10 more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!Katherine H. | First Impressions
Good experiencemartina f. | Overall Experience
Clean, well lit, dollies and carts always available, and large selection of supplies in the office. What more could one need? ¡Gracias!Maya M. | Overall Experience
El cliente no dejó un comentario.Patricia N. | Overall Experience
No ProblemsPETER G. | First Impressions
El cliente no dejó un comentario.leiko c. | Overall Experience
Representative was very helpful.Stewart M. | First Impressions
Tyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!Marc D. | First Impressions
The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.Barbara J. | First Impressions
Justine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.SETH P. | Overall Experience
All staff were knowledgeable and helpful. Gracias.TIMOTHY O. | Overall Experience
El cliente no dejó un comentario.Jorge O. | First Impressions
I know storage isn't a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!megan s. | Overall Experience
El cliente no dejó un comentario.JRC R. | Overall Experience
Very very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.Sharon M. | First Impressions
El cliente no dejó un comentario.James S. | First Impressions
El cliente no dejó un comentario.Brian B. | First Impressions
The woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.John H. | First Impressions
The folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!Michael H. | First Impressions
The only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.Steve B. | Overall Experience
Always plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.Esther B. | Overall Experience
Great staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.Billie R. | Overall Experience
El cliente no dejó un comentario.Jennifer R. | Overall Experience
El cliente no dejó un comentario.Linda M. | First Impressions
El cliente no dejó un comentario.John B. | Overall Experience
OK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.Christian T. | First Impressions
El cliente no dejó un comentario.SUSAN D. | Overall Experience
El cliente no dejó un comentario.Amanda A. | First Impressions
The manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they're doing the floors when there was no signs letting us know this. He was rude and used profanity's was toward us. Justine was always extremely friendly extremely helpful but it's a shame because the rest of the staff sucksErica N. | Overall Experience
El cliente no dejó un comentario.Steven H. | Overall Experience
Very helpful people, great facility.Steve B. | First Impressions
Brian was a great customer service rep. Another person there, who's name I didn't get, was not.Christopher G. | First Impressions
El cliente no dejó un comentario.Patricia t. | Overall Experience
Rudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.John D. | Overall Experience
El cliente no dejó un comentario.Todd K. | First Impressions
Worst overall experience I've ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.Lana H. | First Impressions
El cliente no dejó un comentario.james p. | Overall Experience
El cliente no dejó un comentario.John B. | First Impressions
El cliente no dejó un comentario.James R. | First Impressions
El cliente no dejó un comentario.Nicole R. | First Impressions
Expected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.Linda K. | Overall Experience
We had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! ¡Gracias!megan s. | First Impressions
Clean friendly and helpful!Lisa F. | Overall Experience
I had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.jack l. | Overall Experience
El cliente no dejó un comentario.John D. | First Impressions
Truth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.Richard K. | Overall Experience
El cliente no dejó un comentario.Traci D. | First Impressions
El cliente no dejó un comentario.Greg K. | Overall Experience
Justine and staff do a remarkable job. professional and friendly.Mark B. | Overall Experience
El cliente no dejó un comentario.heather s. | Overall Experience
While the original person I communicated with via phone didn't know much, the in person staff was friendly and helpful. She guided us through the process so that we left knowing as much as possible. We were very happy with customer service.Glenn O. | First Impressions
We were beyond happy with this facility. We had no issues gaining access 24 hours a day. The covered loading area was always working and was vital when we had to unload during a huge snow storm. The staff was excellent during opening and closing of the unit as well as when I called. Highly recommend this facility to all. It also has the added benefit of being next to a McDonald's and a Shell gas station with a Dunkin' Donuts. Both which are very helpful when dealing with stuff in one's storage. Thanks again for a great experience with this U-Haul Storage.Randy M. | Overall Experience
I did not get my change back. Don't know why they don't have enough money in the cash box to give changeEDWARD C. | Overall Experience
The one thing I noticed was there were not any ramps in the facility. That would have been very helpful when moving in and out.brittany o. | Overall Experience
The check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!Alexa G. | First Impressions
El cliente no dejó un comentario.Elizabeth W. | First Impressions
El cliente no dejó un comentario.Toni s. | Overall Experience
Justine is wonderful. The facility is top notch with modern features (i.e., access control, CCTV), loading garages and even a clothing/shoe donation box. This U-Haul facility is the best one I've seen yet.Patricia B. | Overall Experience
Justine was amazing to work with. She did everything she could to help us out and it was greatly appreciated.Jessica C. | Overall Experience
Great storage facility. Super clean and well lit. Actually enjoyed going to my unit! Employees available when needed.Amy M. | Overall Experience
All around amazing facility and staff. I recommend it highly.ELLEN M. | Overall Experience
Thank you,it was a pleasure doing business with Pittsfield Mass u-haulCheryl w. | Overall Experience
I'm looking forward to storing my boat there again for the winter. Perfect place for those who don't want to take up driveway space throughout the winter. The staff there are great as well.james S. | Overall Experience
Justine and Jerome were awesome! They are both super-helpful, patient and kind. I really appreciated both of their help! Have a great day! Many thanks!Jodi T. | Overall Experience
In The Pittsfield U-haul Justin Dustin has amazing customer service she help to the fullest. I really appreciate her some much.Theresa H. | Overall Experience
The employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank youjeff d. | Overall Experience
Staf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.RICHARD M. | Overall Experience
Thank uRoger H. | Overall Experience
The staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.tia v. | Overall Experience
Best around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.William N. | Overall Experience
The facility was very clean and easily accessible.Francis S. | First Impressions
The representative was extremely helpful and niceMichael R. | First Impressions
Very helpful staffehrin t. | First Impressions
First class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.MICHAEL W. | Overall Experience
Only complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a coupleMaria T. | First Impressions
I was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.john d. | Overall Experience
Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...Mark A. | First Impressions
The staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!alicia a. | Overall Experience
This was a great experience, the facilities were great and really well run. ¡Gracias!Valerie B. | Overall Experience
Superior service and facility. We simply no longer need it.Jean r. | Overall Experience
Stacy was exceptionally helpful and went out of her way to help. I appreciate it.Debroah J. | Overall Experience
Justine was very helpful.Alteric M. | Overall Experience
All employees, from the newest one to the GM do a great job.Jonathan B. | First Impressions
Second summer using storage for Williams College student. Recommended.Michael O. | Overall Experience
Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.Anthony L. | Overall Experience
You guys are so kind. Thank you for the great serviceMark L. | First Impressions
Gracias.Jeffrey D. | Overall Experience
I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my businessSabrina C. | First Impressions
OUTSTANDING IN EVERY ASPECTSTEVEN B. | First Impressions
Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decisionWayne G. | First Impressions
All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.STEPHEN P. | First Impressions
I have no complaints, clean plenty of lighting Staff was friendlyDenise P. | Overall Experience
Clean Facility and friendly serviceCarla d. | First Impressions
I was very pleased with the service,andfull explaination of thecontractJames D. | First Impressions
SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICKJean S. | First Impressions
Checked out on the 8th ,and still paid full price for the month. Rip offs!Georgia H. | Overall Experience
Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!Douglas B. | First Impressions
I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membePatty m. | Overall Experience
NingunoLevar E. | First Impressions
The facility is great - just wish there were an elevator to get to the 2nd floor.Sheila S. | First Impressions
Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!Anna B. | Overall Experience
Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!Michael N. | First Impressions
Greg was always so helpful and Justine as wellThomas H. | Overall Experience
OR W M. | Overall Experience
Very good servicejohn h. | First Impressions
Thanks Justine, very nicely run facility!David F. | Overall Experience
Clean facilitySuzanne P. | Overall Experience
Excellent serviceTerri B. | Overall Experience
Kind and courteous-thank you!Lisa F. | First Impressions
My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.Dawn F. | Overall Experience
The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with usPhillip F. | Overall Experience
Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.William K. | First Impressions
Great place to do business with, I have always used this uhaul facility for my moving needs and storage.courtney k. | Overall Experience
The staff was wonderfulBarbara H. | Overall Experience
Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!Michael S. | Overall Experience
Excellent customer service! Friendly and helpful every time I needed something!Kate S. | Overall Experience
Met all my expectationsLouise B. | Overall Experience
Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. RecomendadoBOB M. | Overall Experience
A very helpful staff.Vincent P. | Overall Experience
Great Service! Thank YouEric B. | Overall Experience
I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.Dennis H. | Overall Experience
nKeith T. | Overall Experience
Great team and a great manger, the facilities are great.Valerie B. | Reservación
Staff was great and facility very cleanpatricia o. | Overall Experience
Took a while to check in for our rental space even after the online "precheck" but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.Diane L. | Reservación
Great people !Billy S. | Overall Experience
My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a cleanWarren C. | Overall Experience
Very nice facility with great staffDebbie P. | Overall Experience
Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.richard m. | Reservación
Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.Bonnie M. | Overall Experience
My experience was smooth and easy. Even when I needed to make a change to my storage rental.Anthony V. | Reservación
Thank you Justine and Greg! You are so helpful and friendly. We love this facility.Kelli H. | Overall Experience
Staff was very friendly,helpful and professional. Please give a round of coffees from me.Bryan R. | Overall Experience
Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!bruce a. | Overall Experience
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