Customer Reviews for U-Haul Moving & Storage of Pittsfield

2,073 comentarios

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I rented the pickup truck 8' bed it was very nice How ever I am a (66 year old woman 4 ft 11 “ tall )and I couldn't see over the dashboard, I went back inside to ask “ where is the pump up control to raise the drivers seat” I was told this brand new Truck doesn't have one??? I was then told to get a cushion, so I actually drove to my house and used a cushion! However the passenger seat was much higher?? Other than being short and not able to raise the driver seat up had no other problems!!!

Laurie W. 
Clasificación:
5.0

Very good service

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
3.0

I was given the wrong keys - the key and the contract were for different checks and I am now stuck trying to straighten this out

Leonard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anya K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER E. 
Clasificación:
2.0

I was told had a full tank of gas I left and it was down about 1/8 I went 34 miles it cost me 29.00 to fill it up doesn't seem fair especially with today's gas prices.

james M. 
Clasificación:
5.0

Great service and a positive towing experience! Thank You.

Thomas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

joan E. 
Clasificación:
1.0

Absolutely snarky rude staff on a power trip. Tried to make me clean up a mess that was there when I picked up the truck. I actually returned your truck with LESS garbage than it had when you gave it to me and you have the audacity to tell me to "pick up that chip crumb" I'm not sure who this woman thought she was speaking to, but the cleaning fee you charged me will be the last $25 you ever see from me. There are plenty of other locations

Lindsey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena M. 
Clasificación:
5.0

Pick up, van, early drop off all terrific. Best uhaul experience ever.

Myles G. 
Clasificación:
1.0

Honest pricing better rates less complicated computer and phone B's.

THOMAS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
4.0

Stopped in late in the day on Friday and made a reservation for a utility trailer for Saturday morning at 9:00 A.M.

Peter O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
3.0

Cost was a bit higher than it should have been, and searched for ten minutes for a truck matching the pickup number - had to keep getting new numbers until a truck matching a number in the lot even existed!

Kenneth W. 
Clasificación:
3.0

Was very dirty inside and didn't even come with a full tank of gas they said 5/8 ths didn't even go 5 blocks before it was on 1/2 tank

ZACHARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
1.0

I was charge for a rental I wasn't able to leave with.

CHRISTOPHER W. 
Clasificación:
3.0

The process for 24/7 was very unclear!!!

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick B. 
Clasificación:
5.0

Not sure about the oil situation once I got in the vehicle it said it need an oil change I don't know if that was just a dummy light are there in a very good service I love the van

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian K. 
Clasificación:
5.0

Bates went above and beyond.

Kathleen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
3.0

El cliente no dejó un comentario.

James D. 
Clasificación:
2.0

The equipment was ok but the windshield was dirty inside and out, I had no way to clean it or time, made it hard to see. Staff friendly enough but it was U-Haul's own issues I had the most problems with: 1. its website refused to upload my drivers license causing delay and hassle. 2. its website refused my original mileage/fuel photo and eventually accepted a screenshot of it, bizarrely. 3. the need to give an emergency contact is fine, the need to call them to verify they exist is NOT AT ALL OK IMHO... especially if I am renting at 7/7:30am. I was lucky a friend answered. That was the worst most ridiculous hoop to jump through. 4. I spent nearly 40 minutes on hold in the evening to discuss an issue with my final charge. Especially due to 3 & 4 I will never ever ever rent from U-Haul again. Not because of its employees, who range from ok to very nice, but because of its terrible policies and the extremely poor functioning of the check in & out.

Catherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline P. 
Clasificación:
5.0

El cliente no dejó un comentario.

gina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip C. 
Clasificación:
5.0

An outstanding customer friendly staff always.

CURTIS J. 
Clasificación:
5.0

Hire more help

Dan M. 
Clasificación:
4.0

Online check in could use an update. Still had to go inside. I thought the purpose of online checkin was to save u from going inside and waiting in line.

Terry J. 
Clasificación:
4.0

El cliente no dejó un comentario.

aaron T. 
Clasificación:
3.0

Truck was hard to handle on the road - steering was very loose (and yes, we have driven other trucks of this size - this problem was above and beyond the usual issues of large vehicle handling). Also, location was understaffed - staff were very nice and helpful, but it took a long time to get service each time we went in due to long lines. Also really disappointed that we couldn't rent any truck longer than 24 hours. This made our local move much more complicated.

Frederika K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

deb S. 
Clasificación:
4.0

El cliente no dejó un comentario.

WMERRILL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn A. 
Clasificación:
5.0

The staff were very good, responded to my needs and they are very effecient.

bamba J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duncan R. 
Clasificación:
4.0

Because everything was well handled, i I think that is professionalism. Your female staff from Pittsfield and the one in Lee where we deposited the truck where excellent and patient to us, because our English as a second language does not flow well. Lol Pauline

Pauline D. 
Clasificación:
5.0

1) It's pretty annoying to get a rental with a tank that's not full, It's easier to fill a tank at the end of a rental than try to estimate what it takes to get back to 5/8 full. 2) I liked the Ford van I rented better than the GM van. For one thing the side mirrors on the Ford were way better.

Douglas B. 
Clasificación:
5.0

As always they run a great business and back there work up 100 percent, very nice people to deal with.

Bill D. 
Clasificación:
5.0

The quote I was given for a truck rental was a lot less then I actually paid.

Sally F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry R. 
Clasificación:
5.0

Everyone knowledgeable and friendly. EZ move all around

michele K. 
Clasificación:
2.0

The truck smelled like an ashtray. The pictures were of a brand new truck and not of the truck it is now which does have dings on it.

Robert H. 
Clasificación:
1.0

Took 45 minutes for online check in. Because they must call for verification by someone I know. I already enter my credit card , take a pic of me , my license and scan the back of my license. Not enough? Went inside to ask for help with process. The manager there was very rude to me and refuse to help me at all because I started the online process and must finish it as there's nothing she can do to help me. Finally I get through the 45 minute check in process walk in the rain to my truck to find out the appliance dolly I rented was not in the back of the truck. Walk back inside to the rude manager. Who asks if I check the back of the truck as her employees should have put it back there. My answer was of course I did. Worse experience ever renting a truck and last time I rent from this company. The only thing they did right was charge my Credit Card. Very Rude and unprofessional place located in Pittsfield Mass.

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gunnar G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah F.  |  Online Move In 
Clasificación:
1.0

Showed up at 6:55 pm to drop off u-haul trailer. Closing was at 7pm. One gentlemen was counting money the other was sitting. They told me they were closing in 5 minutes. so I asked them if I should keep the u-haul under the tent and scan the qr code. they said yes, while they were still open for another 5minutes. I went out to scan it, the qr code “timed out” 5x on me. I had to figure out how to dismantle the trailer from our truck as well as the qr code that wasn't working with no help from them. The two employees left while we continued to dismantle it and figure it out. Costumer service was terrible and I will NOT be coming back here.

Lukas M. 
Clasificación:
1.0

Better customer service & better maintenance on your trucks so they don't destroy customers personal property & don't make promises you can't keep say a free 30 day storage & when you get there your not in the system.

ursula J. 
Clasificación:
5.0

I have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.

michele k.  |  First Impressions 
Clasificación:
5.0

Uhaul made my move easy. Very good service.

marilyn B. 
Clasificación:
3.0

I was not able to do the online pick up and the gentlemen inside was not willing at first to help me with doing the paperwork there and on their computer. He eventually became friendlier and helpful. The truck that I had seemed to have a problem with the key/ignition and you had to jiggle it more than a few times to get it to start. There was one time I did not think it would start. I was also very loud going up hills. Making a reservation on line was very easy but then pick up the truck was very disapointing.

MELISSA D. 
Clasificación:
4.0

We booked a pickup for 11AM and did not get it for at least an hour. The gentleman who helped us was very nice but very very busy. Maybe they could have adjusted our pickup time to reflect when we actually left the property. No one came to the truck to show us how to open or close back of truck. I went looking for someone and eventually was helped. I stress that the fellow who helped us sign up also helped explain the workings of the truck. He was great on an obviously busy day.

Genevieve B. 
Clasificación:
4.0

The team was friendly and helpful as needed. The truck smelled like cigarette smoke and so that's the No on 'clean and well maintained.' I know it's hard to get that smell out but it stinks. The self checkout (and checkout process overall) is just INSANELY slow and complicated. Too many things to do, too much authentication, too many things to do ('scan barcode"......where's the barcode...have to stop and ask). Even though some was on me, it took me 50 minutes from start to finish. Painful.

Jeff L. 
Clasificación:
2.0

Long wait to pick up due to under staffing and the vehicle was both physically dirty inside with crumbs and food bits as well as it stank, I mean stank, of cigarettes as if it was someones ashtray. Worst Uhaul experience ever!

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

louise K. 
Clasificación:
5.0

Awesome customer service, very friendly staff, they don't rush you, they take there time explaining to you about your contract will recommend.

Sonia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monique S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
5.0

I need a receipt !

CLARENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen P. 
Clasificación:
5.0

Nothing. Keep up the great customer service.

Kimberly B. 
Clasificación:
5.0

Excellent service and helpful staff. Very grateful!

Rosalia P. 
Clasificación:
5.0

Excellent customer service. Helpful and friendly.

MEHDI H. 
Clasificación:
5.0

Would be very helpful if you told average people not commercial truck drivers that you can't have a trailer on a parkway cost me $150 for my $60 rental something you might want to consider when you're renting something to an average person

eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy T. 
Clasificación:
5.0

Complete awesome customer service. Thank you for everything

Alison G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

George w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond W. 
Clasificación:
1.0

This location was supposed to open at 7am. One of the employees was waiting from 6:30 am for the manager scheduled to open the store who never showed up. The employee who was there at 6:30 had to drive and pick up another person to open . The doors were finally opened by 8:30. It took an hour to finally start driving off in a truck and there was only one person ahead of us. The gentleman that helped us was amazing and did what he could with extremely slow working computers and taking the place of the very hung over manager woman who did not show up to work that day. I didn't have a reservation and He made it work. However due to the 2.5 hours it took to get the truck we missed our appointment. On top of that brining back a truck after hours constitutes a $20.00 charge? What a joke. I WOULD RATHER BUY A TRUCK THAN EVER RENT FROM U-HAUL AGAIN The gentleman who took over for the drunken manager should have her job as she is incompetent and should be terminated.

tony G. 
Clasificación:
1.0

When I showed at 7:45 to pickup my 8 am rental the store was closed. Their was an employee there who was on the phone trying to see were the manager was. He called another employee who came and opened the store. Rich took care of the 4 customers who have been waiting for almost an hour. I did get my truck just after 9 am. All the employees did a great job. Very dissatisfied at the manager not showing to open the store.

Richard S. 
Clasificación:
3.0

The facility manager never returns calls

Meghan D.  |  Overall Experience 
Clasificación:
5.0

Climate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.

Robert G.  |  First Impressions 
Clasificación:
3.0

I find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.

Dee G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janelee O. 
Clasificación:
5.0

Make sure the vans are mechanically sound and that they don't smell like kerosene. The van drove rough and smelled horribly. It made my son's furniture smell bad. Other than that it was fine.

Charles H. 
Clasificación:
4.0

Great experience! David from the Pittsfield Mass location was awesome! He was extremely helpful! Very pleased. Will definitely use Uhaul again!

george T. 
Clasificación:
4.0

El cliente no dejó un comentario.

marion G. 
Clasificación:
2.0

Trucks brake light kept beeping , the body had a lot of damages and when I arrived it still had a sign in the window and was parked on a large sheet of ice. Was not real impressed at all.

Brett L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janelee O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander C. 
Clasificación:
5.0

El cliente no dejó un comentario.

delilah S. 
Clasificación:
5.0

Justine runs a very clean and well managed facility

Mark B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

collleen d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

EVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.

richard k.  |  Overall Experience 
Clasificación:
5.0

Office staff very helpful and friendly!!

Frank M.  |  Overall Experience 
Clasificación:
5.0

UHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!

barbara r.  |  Overall Experience 
Clasificación:
5.0

I especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.

Joseph K.  |  Online Move In 
Clasificación:
4.0

Snow plowing covers up storage spot numbers on pavement with snow

Richard D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

heather g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chasity s.  |  First Impressions 
Clasificación:
2.0

The store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn't helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.

XOCHILT R.  |  First Impressions 
Clasificación:
5.0

Justin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!

BARRY M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor R.  |  First Impressions 
Clasificación:
5.0

The staff was VERY helpful and accommodating! I transferred my mom's storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!

Deborah L.  |  Online Move In 
Clasificación:
5.0

Staff was OUTSTANDING!

Altheia B.  |  Overall Experience 
Clasificación:
2.0

Except for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.

Patrice W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard k.  |  First Impressions 
Clasificación:
5.0

Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.

Vandie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gary d.  |  First Impressions 
Clasificación:
5.0

It would be nice if you had inside storage for cars and Motorcycle

eric b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louisa d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharron d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

edy k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick L.  |  Overall Experience 
Clasificación:
5.0

So Happy the units are indoors and climate controlled.

linda c.  |  First Impressions 
Clasificación:
5.0

The staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!

Kimberly G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry S.  |  Overall Experience 
Clasificación:
5.0

I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and gross

Heather D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Marissa H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie B.  |  First Impressions 
Clasificación:
5.0

Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.

susan c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela J.  |  Overall Experience 
Clasificación:
4.0

Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.

Ashley T.  |  Overall Experience 
Clasificación:
4.0

You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.

Don w.  |  Overall Experience 
Clasificación:
2.0

Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.

Denise B.  |  Overall Experience 
Clasificación:
3.0

The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!

Jennifer S.  |  First Impressions 
Clasificación:
5.0

Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!

james S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kazuo S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dyane B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl w.  |  First Impressions 
Clasificación:
4.0

We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.

Danielle V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda w.  |  First Impressions 
Clasificación:
5.0

I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.

Chrome E.  |  Online Move In 
Clasificación:
3.0

Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.

jody m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

albert h.  |  Overall Experience 
Clasificación:
5.0

Very convenient. Good price.

Steve B.  |  Overall Experience 
Clasificación:
5.0

The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim

James D.  |  Overall Experience 
Clasificación:
5.0

Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.

Kelly C.  |  Overall Experience 
Clasificación:
5.0

The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job

joseph l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne R.  |  Overall Experience 
Clasificación:
5.0

Facility was one of the nicest and cleanest I've seen. ¡Gracias!

Sarah D.  |  Online Move In 
Clasificación:
4.0

Best storage in town. Se los recomiendo a todos. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.

KRISTY A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Avraham S.  |  Overall Experience 
Clasificación:
1.0

I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.

Kayla c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E.  |  Overall Experience 
Clasificación:
5.0

This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!

Stacy C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

robert o.  |  First Impressions 
Clasificación:
5.0

Very clean and well maintained. Easy to access.

Stewart M.  |  Overall Experience 
Clasificación:
4.0

Very help oriented staff.

Jaya M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTY A.  |  First Impressions 
Clasificación:
4.0

Trying to call is frustrating. Long wait times. Otherwise, excellent experience.

Richard w.  |  Overall Experience 
Clasificación:
1.0

Too many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.

Jonathon M.  |  Overall Experience 
Clasificación:
3.0

Prices too high.

Daniel T.  |  Overall Experience 
Clasificación:
5.0

Justine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!

Carla d.  |  Overall Experience 
Clasificación:
5.0

Best service and very friendly

farhan m.  |  Overall Experience 
Clasificación:
5.0

Well run operation!

Douglas B.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Roland G.  |  Overall Experience 
Clasificación:
1.0

The worst storage place I've ever been to. Good luck getting ahold of any employee for anything. They don't answer the phones and aren't helpful in person. Terrible management. I will NEVER go here again.

stephen r.  |  Overall Experience 
Clasificación:
5.0

Very efficient. Will use again when needed.

DAVID P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maryanne H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trad C.  |  First Impressions 
Clasificación:
5.0

Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad

Mercedes C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

marlene w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothea J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia L.  |  Overall Experience 
Clasificación:
4.0

lack of elevator a drawback

Robert K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yigal L.  |  First Impressions 
Clasificación:
5.0

Had bad experience with hiring someone in the associated moving help

Tim B.  |  Overall Experience 
Clasificación:
4.0

the lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.

Audrey S.  |  Overall Experience 
Clasificación:
5.0

I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55

ELLEN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger D.  |  Overall Experience 
Clasificación:
2.0

The amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100% go elsewhere next time.

stephen r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  Overall Experience 
Clasificación:
5.0

Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.

Kathi C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer b.  |  First Impressions 
Clasificación:
5.0

As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.

barbara r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon g.  |  Overall Experience 
Clasificación:
4.0

All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck

April Q.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald R.  |  Overall Experience 
Clasificación:
1.0

I made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying $5 a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..

lisa l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K.  |  First Impressions 
Clasificación:
4.0

Overall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay $10 more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!

Katherine H.  |  First Impressions 
Clasificación:
5.0

Good experience

martina f.  |  Overall Experience 
Clasificación:
5.0

Clean, well lit, dollies and carts always available, and large selection of supplies in the office. What more could one need? ¡Gracias!

Maya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N.  |  Overall Experience 
Clasificación:
5.0

No Problems

PETER G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

leiko c.  |  Overall Experience 
Clasificación:
5.0

Representative was very helpful.

Stewart M.  |  First Impressions 
Clasificación:
5.0

Tyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!

Marc D.  |  First Impressions 
Clasificación:
5.0

The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.

Barbara J.  |  First Impressions 
Clasificación:
5.0

Justine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.

SETH P.  |  Overall Experience 
Clasificación:
5.0

All staff were knowledgeable and helpful. Gracias.

TIMOTHY O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge O.  |  First Impressions 
Clasificación:
5.0

I know storage isn't a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!

megan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JRC R.  |  Overall Experience 
Clasificación:
5.0

Very very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.

Sharon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  First Impressions 
Clasificación:
5.0

The woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.

John H.  |  First Impressions 
Clasificación:
5.0

The folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!

Michael H.  |  First Impressions 
Clasificación:
5.0

The only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.

Steve B.  |  Overall Experience 
Clasificación:
5.0

Always plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.

Esther B.  |  Overall Experience 
Clasificación:
5.0

Great staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.

Billie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
4.0

OK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.

Christian T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda A.  |  First Impressions 
Clasificación:
3.0

The manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they're doing the floors when there was no signs letting us know this. He was rude and used profanity's was toward us. Justine was always extremely friendly extremely helpful but it's a shame because the rest of the staff sucks

Erica N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H.  |  Overall Experience 
Clasificación:
4.0

Very helpful people, great facility.

Steve B.  |  First Impressions 
Clasificación:
4.0

Brian was a great customer service rep. Another person there, who's name I didn't get, was not.

Christopher G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia t.  |  Overall Experience 
Clasificación:
3.0

Rudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.

John D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd K.  |  First Impressions 
Clasificación:
1.0

Worst overall experience I've ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.

Lana H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

james p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole R.  |  First Impressions 
Clasificación:
3.0

Expected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.

Linda K.  |  Overall Experience 
Clasificación:
5.0

We had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! ¡Gracias!

megan s.  |  First Impressions 
Clasificación:
5.0

Clean friendly and helpful!

Lisa F.  |  Overall Experience 
Clasificación:
5.0

I had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.

jack l.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
4.0

Truth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.

Richard K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  Overall Experience 
Clasificación:
5.0

Justine and staff do a remarkable job. professional and friendly.

Mark B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

heather s.  |  Overall Experience 
Clasificación:
5.0

While the original person I communicated with via phone didn't know much, the in person staff was friendly and helpful. She guided us through the process so that we left knowing as much as possible. We were very happy with customer service.

Glenn O.  |  First Impressions 
Clasificación:
5.0

We were beyond happy with this facility. We had no issues gaining access 24 hours a day. The covered loading area was always working and was vital when we had to unload during a huge snow storm. The staff was excellent during opening and closing of the unit as well as when I called. Highly recommend this facility to all. It also has the added benefit of being next to a McDonald's and a Shell gas station with a Dunkin' Donuts. Both which are very helpful when dealing with stuff in one's storage. Thanks again for a great experience with this U-Haul Storage.

Randy M.  |  Overall Experience 
Clasificación:
3.0

I did not get my change back. Don't know why they don't have enough money in the cash box to give change

EDWARD C.  |  Overall Experience 
Clasificación:
5.0

The one thing I noticed was there were not any ramps in the facility. That would have been very helpful when moving in and out.

brittany o.  |  Overall Experience 
Clasificación:
4.0

The check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!

Alexa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Toni s.  |  Overall Experience 
Clasificación:
5.0

Justine is wonderful. The facility is top notch with modern features (i.e., access control, CCTV), loading garages and even a clothing/shoe donation box. This U-Haul facility is the best one I've seen yet.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

Justine was amazing to work with. She did everything she could to help us out and it was greatly appreciated.

Jessica C.  |  Overall Experience 
Clasificación:
5.0

Great storage facility. Super clean and well lit. Actually enjoyed going to my unit! Employees available when needed.

Amy M.  |  Overall Experience 
Clasificación:
5.0

All around amazing facility and staff. I recommend it highly.

ELLEN M.  |  Overall Experience 
Clasificación:
5.0

Thank you,it was a pleasure doing business with Pittsfield Mass u-haul

Cheryl w.  |  Overall Experience 
Clasificación:
5.0

I'm looking forward to storing my boat there again for the winter. Perfect place for those who don't want to take up driveway space throughout the winter. The staff there are great as well.

james S.  |  Overall Experience 
Clasificación:
5.0

Justine and Jerome were awesome! They are both super-helpful, patient and kind. I really appreciated both of their help! Have a great day! Many thanks!

Jodi T.  |  Overall Experience 
Clasificación:
5.0

In The Pittsfield U-haul Justin Dustin has amazing customer service she help to the fullest. I really appreciate her some much.

Theresa H.  |  Overall Experience 
Clasificación:
5.0

The employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank you

jeff d.  |  Overall Experience 
Clasificación:
5.0

Staf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.

RICHARD M.  |  Overall Experience 
Clasificación:
5.0

Thank u

Roger H.  |  Overall Experience 
Clasificación:
5.0

The staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.

tia v.  |  Overall Experience 
Clasificación:
5.0

Best around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.

William N.  |  Overall Experience 
Clasificación:
5.0

The facility was very clean and easily accessible.

Francis S.  |  First Impressions 
Clasificación:
5.0

The representative was extremely helpful and nice

Michael R.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

ehrin t.  |  First Impressions 
Clasificación:
5.0

First class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.

MICHAEL W.  |  Overall Experience 
Clasificación:
4.0

Only complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a couple

Maria T.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.

john d.  |  Overall Experience 
Clasificación:
5.0

Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...

Mark A.  |  First Impressions 
Clasificación:
5.0

The staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!

alicia a.  |  Overall Experience 
Clasificación:
5.0

This was a great experience, the facilities were great and really well run. ¡Gracias!

Valerie B.  |  Overall Experience 
Clasificación:
5.0

Superior service and facility. We simply no longer need it.

Jean r.  |  Overall Experience 
Clasificación:
5.0

Stacy was exceptionally helpful and went out of her way to help. I appreciate it.

Debroah J.  |  Overall Experience 
Clasificación:
5.0

Justine was very helpful.

Alteric M.  |  Overall Experience 
Clasificación:
5.0

All employees, from the newest one to the GM do a great job.

Jonathan B.  |  First Impressions 
Clasificación:
5.0

Second summer using storage for Williams College student. Recommended.

Michael O.  |  Overall Experience 
Clasificación:
5.0

Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.

Anthony L.  |  Overall Experience 
Clasificación:
5.0

You guys are so kind. Thank you for the great service

Mark L.  |  First Impressions 
Clasificación:
4.0

Gracias.

Jeffrey D.  |  Overall Experience 
Clasificación:
1.0

I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my business

Sabrina C.  |  First Impressions 
Clasificación:
5.0

OUTSTANDING IN EVERY ASPECT

STEVEN B.  |  First Impressions 
Clasificación:
5.0

Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

Wayne G.  |  First Impressions 
Clasificación:
5.0

All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.

STEPHEN P.  |  First Impressions 
Clasificación:
5.0

I have no complaints, clean plenty of lighting Staff was friendly

Denise P.  |  Overall Experience 
Clasificación:
5.0

Clean Facility and friendly service

Carla d.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the service,andfull explaination of thecontract

James D.  |  First Impressions 
Clasificación:
5.0

SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Jean S.  |  First Impressions 
Clasificación:
3.0

Checked out on the 8th ,and still paid full price for the month. Rip offs!

Georgia H.  |  Overall Experience 
Clasificación:
5.0

Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Douglas B.  |  First Impressions 
Clasificación:
2.0

I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe

Patty m.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Levar E.  |  First Impressions 
Clasificación:
4.0

The facility is great - just wish there were an elevator to get to the 2nd floor.

Sheila S.  |  First Impressions 
Clasificación:
5.0

Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!

Anna B.  |  Overall Experience 
Clasificación:
5.0

Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!

Michael N.  |  First Impressions 
Clasificación:
5.0

Greg was always so helpful and Justine as well

Thomas H.  |  Overall Experience 
Clasificación:
5.0

O

R W M.  |  Overall Experience 
Clasificación:
5.0

Very good service

john h.  |  First Impressions 
Clasificación:
5.0

Thanks Justine, very nicely run facility!

David F.  |  Overall Experience 
Clasificación:
5.0

Clean facility

Suzanne P.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Terri B.  |  Overall Experience 
Clasificación:
5.0

Kind and courteous-thank you!

Lisa F.  |  First Impressions 
Clasificación:
3.0

My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.

Dawn F.  |  Overall Experience 
Clasificación:
5.0

The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us

Phillip F.  |  Overall Experience 
Clasificación:
5.0

Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

William K.  |  First Impressions 
Clasificación:
5.0

Great place to do business with, I have always used this uhaul facility for my moving needs and storage.

courtney k.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful

Barbara H.  |  Overall Experience 
Clasificación:
5.0

Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!

Michael S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service! Friendly and helpful every time I needed something!

Kate S.  |  Overall Experience 
Clasificación:
4.0

Met all my expectations

Louise B.  |  Overall Experience 
Clasificación:
5.0

Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recomendado

BOB M.  |  Overall Experience 
Clasificación:
5.0

A very helpful staff.

Vincent P.  |  Overall Experience 
Clasificación:
5.0

Great Service! Thank You

Eric B.  |  Overall Experience 
Clasificación:
4.0

I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.

Dennis H.  |  Overall Experience 
Clasificación:
5.0

n

Keith T.  |  Overall Experience 
Clasificación:
5.0

Great team and a great manger, the facilities are great.

Valerie B. | Reservación
Clasificación:
5.0

Staff was great and facility very clean

patricia o.  |  Overall Experience 
Clasificación:
5.0

Took a while to check in for our rental space even after the online "precheck" but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.

Diane L. | Reservación
Clasificación:
5.0

Great people !

Billy S.  |  Overall Experience 
Clasificación:
5.0

My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean

Warren C.  |  Overall Experience 
Clasificación:
5.0

Very nice facility with great staff

Debbie P.  |  Overall Experience 
Clasificación:
4.0

Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.

richard m. | Reservación
Clasificación:
4.0

Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.

Bonnie M.  |  Overall Experience 
Clasificación:
5.0

My experience was smooth and easy. Even when I needed to make a change to my storage rental.

Anthony V. | Reservación
Clasificación:
5.0

Thank you Justine and Greg! You are so helpful and friendly. We love this facility.

Kelli H.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly,helpful and professional. Please give a round of coffees from me.

Bryan R.  |  Overall Experience 
Clasificación:
5.0

Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!

bruce a.  |  Overall Experience 
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