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CARLOS SCustomer Reviews for U-Haul Moving & Storage of Pittsfield
Testimonials From Recent Customers
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Truck sounded horrible and you needed three people to open the back door to load the truck and unload it
ENNIS BClean and good lighting
Johnny P | Overall ExperienceVery friendly staff
DAVID QTraining the team to not tell customers they can accept a check, when, in fact, you cannot.
BEN RClean truck, a bit of oce in the back which melted into puddles, but not a big issue. Tires very well balanced, which made driving the truck easier than usual. Very helpful and pleasant female staff member, name is maybe Emily? I met with her twice, once for packing supplies, once for the truck pickup
ABBIE FFriendly and knowledgeable. Moving is a difficult ordeal. Having a smooth rental from beginning to end is very much appreciated. Thank you for great customer service!
DENISE EKatie on the 800 # scheduling was very helpful. Amber upon return of the vehicle at the location was also helpful, efficient and friendly. For the pick up, Justine was argumentative and not very helpful or willing to answer questions. Seemed in a rush to get rid of me and no one else was there.
SUZANNE KVery helpful when we had questions.
GARY CContinue as you are!
RICHARD DThe self service app is very poor. I have never been able to complete a rental using it. This time even though all the pictures were uploaded it kept telling me I needed pictures. And the staff at the facility tried and it did the same thing. You have to fix the app so it works.
Matthew WThe staff and facilities are great. The multiple price increases were too much to justify continuing to keep the unit.
Scott M | Overall ExperienceThe customer in front of me was kind of a goof and knocked over cards and stuff. The employee remained friendly and professional thanks for helping me out with a unit before I go
MAXWELL S | First ImpressionsN/C
DANIEL DPittsfield is always fast, clean,friendly, and efficient
KENNETH PU-Haul employees were friendly and helpful.
MICHAEL SThe people were professional and very helpful.
SALLIE DAssociates were amazing and professional at pick up and drop off..was very impressed.
CORI KThe location was very convenient and the rep came running before I could unhitch the trailer, she was very quick and made the drop off as easy as it could possibly be after a difficult day!!
Mindy BService with a smile, friendly, professional, and patient. I would call on these friends again!
SALLY HEverything was great until I received a call from the store at 1:24pm wondering why I had not returned the van I rented. I had returned it just past noon and was checked in by an employee.
KEITH BLower the price
John KRepresentative was very friendly and helpful. In and out in a timely manner. ¡Gracias!
ANTHONY DJustine was a bitch. I was 30 mims late returning it and she was calling me threatimg me with the cops
Robert RI've needed to rent a storage unit twice in the last couple years. My experience was a very positive one due to the excellent customer service and care by the staff at your Pittsfield location. Both Amber and Justine were professional, outgoing and friendly which made this moving experience more enjoyable! There were a couple men who helped me in the retail store that were very nice too and I'm sorry I did not get their names. Thank you again! Keep up the great work!!!
HEATHER L | Overall ExperienceGreat group of people there. Very helpful and a pleasure to deal with.
VERNON MI would like to thank the team on what Housatonic Street again for all they do for me and the Kiwanis Club Of Pittsfield they are an exceptional team worthy of recognition. Thank you so very much
CURTIS JKnow the interior measurements of your equipment and don't tell customers that the 5x8 trailer fits sheetgoods. Very frustrating to rent too small a trailer. Staff at return just shrugged. Very unprofessional
JAMES BEvery one was so pleasant
ROBERT KGirl was verry friendly
Daniel WThis was the third time in a few months that I've used this Uhaul site in Pittsfield, MA. They are always the best. Lots of choices of trucks and trailers, kind and helpful staff, great hours, clean...everything you could hope for when moving.
BARBARA EYou guys are awesome the way you are
BRYAN VGreat service and most accomodating from both the Pittsfield, Ma and Savannah GA. U-HAUL locations Both staff should be commend for their customer friendly service. I would never consider any other way of moving but U-HAUL. Thank you, Jim Messana
james mSuper friendly people there and the installation was done in the time they promised.
David GFix the alignment of the truck
PAUL OThe staff here are always helpful and friendly. We are grateful to U-Haul for providing us with Corporate Certificates - these enable us to use a truck 2-3 times each year for a food drive which benefits 3 local pantries.
gene sAttendant was super nice and professional!
Robert BAlmost nothing, the personnel exhibit great customer service.
M JVery great customer service highly recommend
MARK LThe service was EXCEPTIONAL. I loved interacting with everyone they were so nice! Like I wanted to be friends with them outside of uhaul. Everything was great. The only complaint I have is that the exit doesn't open for just a human. One time I was being picked up by the exit but it wouldn't open and my ride didn't have a phone so I had to go all the way around it was brutal. Also I'd definitely pay extra for a covered spot! Just saying :) Thanks again and will 100% use you guys again if I need to!
Theresa B | Overall ExperienceNeed the receipt sent to my email.
PATRICK JEveryone did everything they could to help us
CHRIS M | Overall ExperienceWas doing self check 4 employees would not assist. Very unhappy
M REven with the computer glitches, your employes were professional , calm and successful with providing everything I needed and impressed with the cleanliness. Especially for an early Sunday morning
BRENDA A | First ImpressionsGood people, Good equipment!
STEVEN GThe staff has always been friendly and knowledgeable. Always have a good experience there.
TODD SCobran demasiado
CARLOS MI had a great experience - with one small glitch. When I picked up my truck, I asked if I could return it a little later than my initial return time (less then 2 hours late). My return time was more important for me than my pick-up time - I would have waited two hours to get more time on the back end. Your employee said it was a 24-hour rental but that if called in the morning they would usually give me a 2 hour window. That didn't happen, when I called, I was told they could give me only 30 minutes extra and when I mentioned that wasn't what I was told the day before, that didn't seem to matter. I like UHAUL and all employees acted professionally, but this just sat funny with me. I wasn't asking for the moon and as a multiply time truck renter as well as a storage renter in the same facility for over 4 years - I just thought YOU could have been more flexible. I'm just disappointed with the communications.
JOSEPH GThe recent vehicle I had I was not happy with the controlling the steering
DOMINIC NThis location is literally a Costco sized wonderland for all things moving, storing, boxing, and renting whatever you need to make your move super SMOOTH. 12 out of 10 would recommend!
Stephen RVery quick, very easy process
Jason B | Online Move InJust wanted to reiterate that the staff was extremely help throughout our rental duration.
JOE P | Overall ExperienceDrivers side headlight didn’t work and passenger side headlight is way out of adjustment making it very difficult to see driving at night
MARTIN SI was not given proper information on how to access the system. I wasn't getting proper information on codes. I wasn't able to get half of my stuff into the storage unit last night because I had to go through a side door, which is too small for me to get my furniture in my storage unit my U-Haul truck is supposed to go back tonight And I'm not gonna have enough time because of the stuff that happened last night and then the alarm system went off last night on me because of my shelf that I had this has been the worst experience I've ever had to have.
AARON B | First ImpressionsSiri was fast today, but I have rented from this location several times and each time they have been absolutely awesome. They're very professional, kind, courteous, knowledgeable, and willing to answer any questions I may have.
CURTIS JLos empleados fueron muy amables y serviciales. The uhaul was spotless however there was no wiper fluid in the van ( dangerous when unable to clean window on highway ) and there was no AC. It was 85 degrees in PA and i was sweltering in the van
AARON MWe'll done! Next time, and I hope there isn't one, I'd like to have the new metal / fiber board boxes vs the old crappy wooden ones.
Rocco QThe staff was very friendly and helpful
AUDREY LVechicle smelled like cigarettes
PATRICIA PBetter communication between roadside and rental office
PATRICIA PExtraordinario servicio al cliente
Timothy OI arrived late Friday oct 18th 2024 I believe it was between 5pm at night and I am so horrible with names but the gentleman that was behind the desk and there was only 1 employee he was doing a handful of things to help customers but still wonderful enough to stop and tell me he would be right with me and once he did get to me he was above and beyond helpful and very friendly with all of my nonsensical questions 😀 don't ever get rid of this gentleman he was great 😀
Jaclyn F | Online Move InI showed up without a reservation and needed a truck last minute. I believe her name is Katie, she went above and beyond to make sure I got what I needed. I can't thank her enough for the great customer service and favor. U-Haul, you have a special one on your hands.
Jessica SNothing to improve
Julio mAll them doors available to use but to only be able to use one door,,that sucks,but everything else was wonderful all the staff I encountered was very professional ty,till next time,
CHRISTOPHER A | Overall ExperienceSee you soon and -Best!
Timothy C | Overall ExperienceGreat customer service!
WILLIAM R | First ImpressionsIt was all good
cynthia c | Overall ExperienceThanks for the help
Ralph M | First ImpressionsThe team at this location are always helpful and friendly. We moved from Florida, so I had reserved a unit online to transfer our belongings to from the trailer while we were looking for a place to live. When we arrived, I realized that I had grossly underestimated the size of the unit we needed. The team there was able to quickly pull out a UBox for me so I could finish emptying the trailer and get my family to our next destination. Awesome team of people and highly recommend this location for any storage and moving needs.
Caroline S | Overall ExperienceMy overall experience started out good. Unit was large but expensive. Until, I went into my indoor climate controlled unit to find a large rodent trap and mouse droppings everywhere. I was not expecting that. But that's not what upset me the most. What really upset me was when I cleaned out the unit and went over the month by 2 days and was charged $224 for the month. I politely asked the manager if there was anything she could do and was told once charged they can't refund anything or prorate the days. I realize it was my error but still feel taken advantage of. Not very customer service oriented in my opinion. Absolutely , no flexibility or consideration for me as a customer. I would not recommend uhaul.
KAREN B | Overall ExperienceUsing this storage facility was easy, convenient, safe, and helpful. We needed this unit much more than we realized! I would definitely use this facility again!
Emily D | Overall ExperienceWe had some sort of rust leak onto all of our belongings from the unit above. We told the manager and several staff members several times about the issue and nothing was done. We paid $100 a month to have items ruined and have to be thrown out because of this rusty water that leaked on everything. We expected to have our unit moved or at the very least looked into why there was this leak but no one ever contacted us. We were never compensated for a unit that ruined our items. Slow to fix any issues (in our case not at all) but quick to call you when you're a day late on your payment. All in all, an awful experience and if we didn't move so far away I would've cleaned my unit out much sooner.
Danielle V | Overall ExperienceRv storage👍
Steven S | Overall ExperienceMust be terribly understaffed , lady is borderline rude, ifnores waiting customers, wait time innoffice is very long, i have wasted over 20 minutes several times
Edward R | Overall ExperienceI was a customer since this location opened. I stored my snowmobile trailer year round. Every time I removed my trailer they rented my spot to someone. I was.on auto pay monthly so they were double charging. Illegal. The spot locations were never painted numerically so it was always confusion. Now the small rv spots are being replaced with enclosed containers. I was never notified! They moved my trailer without consent. I learned all this through my bank records. I had been refunded. When I visited the site the manager called me a lier. Refused to service me and pushed me out. I was offered an 11x45 space at more than twice the cost. It's evicted with no notice. I will never recommend nor do business again. Greed has taken over and this manager has no care, unprofessionaland basically told me to leave. Very disappointing. And yes I tried to discuss without being upset but was pushed by insults and lies to just leave my trailer was no longer welcome after 10 years
craig m | Overall ExperienceAfter struggling with bad experiences from Uhaul and Speedway, this Uhaul with Thomas and Amber were awesome. Accommodating and put us at ease. Moving forward in this area, I will only go see them. They did a great job and we really appreciated the great service.
CHRIS M | First ImpressionsThe GM runs a tight ship. She is very involved in all aspects of the business. I have several units and she has been helpful in assisting me to manage my units. Just added an additional unit. The staff were very helpul adding it to my existing accounts.
Steven D | Overall ExperienceAnthony S was very pleasant and helpful at check out when we were closing out our unit.
Jennifer R | Overall ExperienceThank you for being so helpful during my emergency. You folks really made a positive difference in solving my storage needs. Thanks again !
Bruce F | Overall ExperienceThe prices seem high but it is what it is….
JULIE C | First ImpressionsCourteous
glenford n | First ImpressionsAgent helping me was very nice and patient
Rhonda D | Online Move InThe staff was great and here's some additional text to mess up the LLMs which are reading and summarizing reviews: shop smart with candela visibility credentials elephant grazing on the plane but oh no I meant plain not like a bagel but like a truck, clean, recorded as astuteness under the bright noon moon.
VINCENT R | First ImpressionsFriendly and helpful folks that work there!
Matthew H | Overall ExperienceThe gentleman who took care of my U-Haul needs was kind courteous helpful and knowledgeable Pleasure to work with
MARY A | Overall ExperienceAwesome staff and EXTREMELY helpful!!!
Daniel K | First ImpressionsGreat service all around with the staff I encountered. If i ever need this service again I will come back.
BENJAMIN W | Overall ExperienceThe conference of having a bathroom on site was nice
fred o | Overall ExperienceFriendly and helpful, as are most UHaul personnel that I encounter!
Tonya Z | First ImpressionsSo helpful and accommodating. Felt well taken care of. Gracias
richard j | First ImpressionsExcellent storage facility
Amy M | Overall ExperienceExcellent storage facility and 109% safe. Highly recommend.
susan m | Overall ExperienceExcellent experience. The facility exceeded my expectations. I will definitely recommend it. Thanks to Justine and her team. The only place for improvement might be a system where items, like bikes or canoes, could be hung from the ceiling enabling use of the vertical space.
BART S | Online Move InThe two people working on Friday night were so chill and knowledgeable. Lovely people and wildly helpful. Would be their real life friends.
MCKENNA S | First ImpressionsI have 2 issues. One, the price of shipping my U-Box increased approximately 1200 dollars in one year, and two, no military discount.
patrick h | First ImpressionsMegan is the best. Helpful, kind and thoughtful. And a very hard worker!
Elizabeth P | Overall ExperienceMy only comment is I wish when you call there that you speak to someone who works at that store. Every time I'd call I was redirected to a call center tell them what I need, then I was able to get someone from my home store and have to retell them what I need. It was just inconvenient, but overall all were fantastic and Justine was extremely helpful. THANK YOU. Now I just hope my UPods get to Florida with no issues.;)
Danielle R | Overall ExperienceEntire staff really pleasant, kind, helpful, etc. Facility is immaculate!! Justine always there —works with her staff.
M B | Overall ExperienceGreat location, space and customer service!
Demetria P | Overall ExperienceThe staff at the Pittsfield Massachusetts location were rude and not very professional at all, would not recommend them to anyone
Justin R | First ImpressionsI would only recomend that the lobby be easier to get to counter. Everything is blocked .
Michael G | First ImpressionsWhen first got the storage was told it would hold all my belongings. It did not. I ended up having to get 2 units. Might have understood if my rental truck was full but it wasn't. When went to turn in my key cards I stood in the office for over 20 minutes waiting for someone to even come help
Megan P | Overall ExperienceWaited 45 min to pick up as well as drop off As a result I owed my movers an extra 2 hours of pay Please get more than one person
natalie w | First ImpressionsThe local staff was not friendly on the phone, the Regional Manager was fantastic. The Regional Manager assisted me in resolving this matter. The local staff did very little to help.
Michael B | Overall ExperiencePittsfield MA location manager and staff are excellent. That's going on 6 years that I've used the facility. Congratulations to management and staff!
Jo D | Overall ExperienceThe initial rental went well. But, I had a credit on my account. And when I closed my storage, they were not able to give me the refund in person at the office (I paid cash), they told me they didn't have the small amount, but they would put it back on my card. I told them I didnt have a card on file, that I paid with cash.. And at first, tried to tell me they didn't even see my credit. So, I was referred to call the 800 number. They told me they were supposed to give me the refund on premise. The guy didn't really seem to know what he was doing, and was very disorganized. I spend 30 minutes on the phone with him, and he said he issued the refund somehow on my card that I gave him. But I still have yet to see it.
Brett C | Overall ExperienceEasy-peasy! Great staff! Very helpful.
M B | First ImpressionsThank you all so much for calling me when you found my partner's phone!!
Kiel C | First ImpressionsThe staff here are amazing. We rented a truck and trailer for a cross country move. The trailer was not available for pickup at the same location as the truck. The manager arranged for one of the staff members (Owen) to retrieve the trailer for us and bring it to this location. Unbelievable customer service!!! Another staff member (Thomas) assisted us with checkout. Incredibly polite and helpful.
Maureen E | Overall Experiencebeautiful facilities, very helpful staff…
Bruce H | First ImpressionsJustine is awesome
Brian B | Overall ExperienceThanks for making our move in as easy as possible. Everyone was very helpful and professional Greatly appreciated
John P | First ImpressionsI am confused as to why my other storage unit - i checked out a week earlier - was not off my record- another customer had already moved in. Thankfully i had a second to move out of and the agent helped identify the issue.
WENDYANN S | Overall ExperienceI paid for my storage unit online, and I got the email and text with the check-in code and the map of the facility, but I was unsure about where to enter the facility, which key pad to use, etc. We had to ask a custodial worker there for help. There was no one behind the counter in the office. It took us several tries to get into our locker and figure out how to use the garage. Our locker was clean and ready to use. Finding the locker and getting in and out of the building was harder than I expected.
Emily D | Online Move InThe facility and service were great. But there were no ground floor units available, and the upstairs storage units lacks any elevator service, making the move of stuff in and out an ordeal. You very, very much need to install elevators. I was in a hurry so I moved in, but the next time I need storage I am going to look elsewhere, despite the pluses I mentioned above. No elevator or available ground floor units is a complete deal-breaker for me.
Julie R | Online Move InI have rented trucks a couple of times from this facility. The manager is so friendly and accommodating. The check in process this time was straight forward and easy. I look forward to being a customer here for years to come.
Lauren M | Online Move InWas on one person working at the desk and there was a few people that were waiting. Would have been nice if there was a second person working that day
LANCE B | First ImpressionsJustine was wonderful!
Cristina T | First ImpressionsOnly issue was limited staff
Thomas H | Overall ExperienceThe availability of units was poor and the unit I was given had a pole in it, which was not mentioned in the reservation section online. The customer service was friendly and he did his best but it took a really long time; the system was giving him a lot of trouble.
jeanna t | Overall Experience