El cliente no dejó un comentario.Donald H.
Customer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport
Greensboro, NC 27410
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
In the description of the utility trailers, it should be noted that the opening access to the trailer is smaller than the trailer dimensions. Not knowing this caused a difficult situation that cost me money that could have been saved. Hopefully I receive some type of reimbursement for the time and money that was lost because of this detail that was not included in the description.TRAVIS G.
Great team at this location - very friendly, knowledgeable and professional.DARIO G.
El cliente no dejó un comentario.Hamid N.
Your prices are ridiculous a pickup truck that says $19.95 turned in over $170 for 1 day use! Wow 臘â€â™‚ï¸Mary R.
El cliente no dejó un comentario.NINA M. | First Impressions
Maria at Compass was great and helpful.Kesha G. | First Impressions
Wait time was a little long when returning trailer but other than that it was good.Kenneth R.
El cliente no dejó un comentario.Sally S.
El cliente no dejó un comentario.AMANDA H.
Very helpful at pick up and drop off.BILLY R.
El cliente no dejó un comentario.Rhonda B.
El cliente no dejó un comentario.Ioannis R.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.Sally R.
They over charged me twiceXavier A.
The process was good, up until the situation where the people didn't check my return back in within normal hours. So I was charged for two days instead of one. And they couldn't give me credit so I had to call a customer service number, which involved a 25 minute on-hold time. It was eventually resolved, but seemed like it should have never happened since I did everything that was asked of me.Richard C.
Returned Sunday night but could not connect to Internet to return my truck. Charged an additional day AND for gas after putting $60 in the truck before drop off and for gas and additional charges. $75 additional charges I did not expect to pay. Tried to call and waited 25 mins before just hanging up.Sheron G.
The trailer look like somebody had put an engine block and there was oil all over the floor. I sent a picture on the checkout. The staff at the place took about an hour to clean it out and it was very acceptable after they did.Richard C.
El cliente no dejó un comentario.Glenn D.
Make sure all areas of the vehicle such as doors are working properly before sending someone off with the keys.Donna S.
Well doneMarie B.
I found out the rear tire was flat when I loaded the car on the trailer resulting in me having to air it up in my driveway. I should have checked all the tires before departing the UHaul site.lonnie C.
El cliente no dejó un comentario.Georges M.
Great location - extremely efficient and organized. I picked up and dropped off in less thank half the time I expected on both ends. The vehicle was very clean but honestly it needed some minor maintenance. The "low oil" light came on frequently, and the front tires had very little tread and out-of-balance enough to vibrate a lot at highway speeds. Not a big problem for my move, but I would suggest some preventive maintenance on that vehicle soon.JEFFREY B.
We were not told all information prior to getting the vehicle such as final price and gas expectations.Jenna C.
Having to wait an additional hour for a rental when a reservation has been arranged in advance is unacceptable. I understand not being able to control people's return times but that information should be explained upon reserving. I don't understand the point of making a reservation if the time cannot be guaranteed. How is a person to make plans around that? And upon asking for a resolution, to be recommended to another company?? That is beyond me.Jerolyn B.
El cliente no dejó un comentario.Lisa Y.
Uploading drivers license did mot work.Mark W.
Not poor for location. Poor for how to rent. On-Line portion is a joke. need to have the person who wrote the software go out and test it on 5 random people to see if they can get through it. Not very user friendly. Location was Average.Todd H.
El cliente no dejó un comentario.Bruce S.
Very friendly, easy in and out! Have used this location many times for renting, dropping off, and buying supplies! Two thumbs up!Matt M.
El cliente no dejó un comentario.Ricardo B.
El cliente no dejó un comentario.ColinTheresa L.
Was a good experienceJames G.
Professional, efficient, polite.Brian T.
The service was horrible. She overcharged me, refunded her mistake then recharged me, ultimately causing $120 to come out of my account for a $25 rental. I still have not received the refund. Plus the whole check in took over an hour. Horrible customer service, with absolutely no supervision on site. I would not recommend anyone going here to this location.Eric M.
The staff was very friendly and helpful!!Wendy G.
El cliente no dejó un comentario.John S.
We dropped off evening of 5/15. Followed up with a phone call next day, 5/16 and was assured our trailer would be checked in. I received email charging us for an extra day! My husband has called back and still no resolution.Kerri C.
El cliente no dejó un comentario.Kerri C.
El cliente no dejó un comentario.Pamala P.
El cliente no dejó un comentario.Chris R.
El cliente no dejó un comentario.Michael H.
$mile and greetingsVan M.
Great location. Will rent from his location again.Steven H.
Very bad customer service.Anthony W.
There is nothing I saw for improvement. Customer service was great and easy to get my rental. Gracias.Elizabeth C.
my box was picked up earlier than the stated date before i had finished packing my box. i was able to drive to greensboro to finish packing was it was very frustrating. when i got to greensboro the staff was very friendly thoughKelli L.
El cliente no dejó un comentario.Stephen T.
Would be helpful if the trucks were filled with gas prior to pickupCALVIN M.
El cliente no dejó un comentario.Steve P.
I made reservation at w gate city to be pick up at 10am called to say I was running late the guy said it's fine to only get to store to no truck I was told upon arriving it was a conflict I need to now go pick my truck up at w friendly which no where near my home. Truck wasn't on full showed to front desk still told me to bring back on full???Shanice B.
Check in was swift and seamless. When I came back to drop the truck off, a gentleman took my keys and told me it would be about 15 minutes until he could inspect my truck. I didn't see him for another 45 minutes so I waited in line at the desk to inquire about how much longer it would be. Eventually I was told that I could just leave and it would be taken care of. It was a frustrating drop off experience. I was also charged for SafeMove when I did not opt for it when I booked the truck.Christopher H.
Could not click CONTINUE!!! When I returned the trailer - after closing hours @7:45pm - I start the uhaul.com/share process to verify and return the trailer. I couldn't pass STEP 2 and click CONTINUE (it was dimmed out) because I had not taken photos at the time of when I started the rental. I was not told that I MUST perform this to make sure I am not charged the extra return fee of $20. This is a BUG in your system or lack of training for your employees. AND it put a lot of stress on me to try to comply with this task that I was doomed to do at time of return, as I didn't have any photos taken before I started the rental.Nils H.
Store charged me for fuel and I put the truck back on the fuel spot it was at when I picked it up. I very upset and need my money back. I have pictures too.Chonetia D.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.JAMES W.
¡Gracias de nuevo!ROSS H.
El cliente no dejó un comentario.Patrick M.
Everything was outstanding! The staff was friendly, the ease of check in and check out was quick and efficient! Highly recommend and everyone at this location was A+!!KYLE M.
Truck did not run wellArvelle M.
The hitch install before I picked up the trailer took a very long time, but all the employees were fantastic and attentive.sheryl S.
I wish I could remember her name. There was a college student from Alabama who was going to college in Winston Salem. She was fantastic. It's rare to feel like someone is on your team. I don't mean she'd side with me over U-Haul. Just that she genuinely wanted good things for us.Cynthia P.
Was VERY impressed with every aspect of our experience renting a UBox for a xcountry move. At each step the professionalism and customer service was top notch. Gracias.Edward E.
Keep up the great work and service - no issuesEric C.
El cliente no dejó un comentario.Pat M.
El cliente no dejó un comentario.Shalanda E.
El cliente no dejó un comentario.Dwaine H.
I actually think you sent too many furniture pads, when you are moving out of state you have limited space so I would send about half of those next time. Other than that the staff were very friendly and helpful. You made the entire process run smoothly. I will use you again :) Thanks!Melissa T.
The truck had no air conditioning. It only blew hot air the whole way.brenda C.
the appliance dolly and furniture dolly was not working properly. we I returned the truck, they had no problem giving me credit for those 2 itemsAaron G.
El cliente no dejó un comentario.Geoffrey M.
The online, contact-free pick up was not. You had to go into the building and wait in line to get the key. SO it took twice as long-first to load everything online then to wait for an agent.Erin H.
The truck drive as if it needed a new transmission or engine. It didn't pull good at all. I was afraid to turn it off because I didn't know if it would turn back on. The gas was less than what the agreement stated.Procshe C.
El cliente no dejó un comentario.Murray L.
U-haul needs to replace the tires on their trailers when needed. I was concerned about a five hour drive with the tires on my 5 hour highway trip. They also need to check and replace the trailer light wires when needed.lance S.
I had not rented a vehicle in several years. I was amazed how easy it was to use the on-line services and mobile app for reserving, picking up and returning the vehicle. I was told by the staff that future plans call for EVEN EASIER transaction processing! I can't imagine how it could get any easier! The value and service was first class!Michael F.
El cliente no dejó un comentario.adina G.
El cliente no dejó un comentario.Chris J.
El cliente no dejó un comentario.Howard C.
The check in process using uhaul.com/share was not working correctly and was very difficult to navigate. There were several other customers there when I was and we were all having the same issue. I suggest you improve the website if you are going to expect customers to use it to return equipment after hours.Jerry E.
Poor operation and uneducated staffJUN L.
The milage was not correct and was not able to be corrected using the texted linkAdam W.
El cliente no dejó un comentario.ED R.
Customer service was very professional and I want to thank U-Haul company for the service I receivedMelinda E.
El cliente no dejó un comentario.Katherine C.
El cliente no dejó un comentario.Katherine C.
El cliente no dejó un comentario.Mohamed M.
El cliente no dejó un comentario.Linn H.
El cliente no dejó un comentario.Dave H.
El cliente no dejó un comentario.Katelynn L. | Online Move In
The staff did everything they could to make sure I had enough space to store my thingsKatherine C.
They worked with me and did what I neededDENNIS C. | First Impressions
El cliente no dejó un comentario.Cindy F.
Make sure the truck that is reserved is available before allowing the reservation to complete. And make sure check engine lights are off for peace of mind while driving to make sure the vehicle won't break downLee F.
El cliente no dejó un comentario.RYAN G.
El cliente no dejó un comentario.HASSAN R.
The staff is is not knowledgeable. They not friendly or attentive. They did not know how to provide a receipt for rental return. After an hour, I had to call the U-National customer serDavid B.
The customer representatives do not really pay attention to customers, most of them are on their phone when you are talking to them.Alejandra G.
I feel like short staffed if no of customers is many.Frework A.
When I returned the trailer at the Greensboro location, a young lady from the front desk was guiding me to get the trailer close to the trailers area and she called a guy working in the Hitch shop to help us. The guy came over rather upset (to be interrupted in his work I guess). He disconnected the trailer from my car where we were at that time, right in the middle of the parking lot, on a slope. He pushed the trailer down the slope like that was not part of his job and wanted to be done with it, and went back to the hitch shop totally ignoring where the trailer was going to end. The trailer ended up against other trailers parked down on the lot. Reckless and unnecessary angry behavior in front of a customer. I was shocked, but the young lady did not seem to be surprised by that behavior, and said it was all good and I could leave!Rachel B.
I was pleased with my experience here, and all employees were very friendly and helpful - answering questions and making check-in quick & easy.Caroline T.
Very quick and convenient rental.RALPH M. | First Impressions
El cliente no dejó un comentario.John M. | First Impressions
The young lady that helped me explained everything and was very polite.ANGELA S. | First Impressions
Clean facility and storage units. Would use again if needed.KATHRYN B. | Overall Experience
The best staff at friendly Ave locations is Annie .I m not sure her name spelling. Graciassamuel s. | Overall Experience
El cliente no dejó un comentario.Cordell M. | Overall Experience
El cliente no dejó un comentario.JAMES R. | Overall Experience
El cliente no dejó un comentario.Jason L. | First Impressions
The only problem I had was within the first couple of months I received an e mail that the storage would go up if it wasn't paid before the 1st. Unpaid before the first and my storage payment still went up. I called to discuss but the manager was on vacation. I never checked on it again.Tena T. | Overall Experience
Great service and super easy and fast to book a rental.Kewana A. | First Impressions
El cliente no dejó un comentario.Ricky D. | Overall Experience
El cliente no dejó un comentario.Jesse R. | Overall Experience
El cliente no dejó un comentario.Ed W. | Overall Experience
El cliente no dejó un comentario.antonio a. | Overall Experience
El cliente no dejó un comentario.Bruce D. | Overall Experience
El cliente no dejó un comentario.Chuck M. | First Impressions
Smell of dead animal in one unit inside no rodent food in trays. Staff very helpful and friendly. Had steps which to.much heavy stuff. Docking to unload was a joke set up higher than trick then a bar ran . So u have a dangerous gap between dock and truck plus a bar o. Dock which makes n impossible to upload with a rental of extra moneyTRIP hazardfor sure! .tammy s. | First Impressions
ExcelentCARMEN Z. | First Impressions
El cliente no dejó un comentario.James B. | Overall Experience
Just continueSeniya S. | First Impressions
I rented a storage unit at U-haul for 4 years and 8 months consecutively (the same unit) and I was treated disrespectfully, put on hold for over 20 minutes with no repeat follow up from the U-haul staff member, spoken to rudely , interrupted repeatedly when speaking with a representative, had my U-haul truck rental reservations canceled and moved to a location 30 miles out of the way and it is much more details I can add here, but this is just the overview of my experience.I will never recommend U-haul.rosalind m. | Overall Experience
El cliente no dejó un comentario.samuel s. | First Impressions
El cliente no dejó un comentario.Kristina W. | First Impressions
El cliente no dejó un comentario.Elka S. | Overall Experience
El cliente no dejó un comentario.Kirt B. | First Impressions
El cliente no dejó un comentario.DONNEL H. | Overall Experience
MS Erin was top notch!EDNA W. | Overall Experience
El cliente no dejó un comentario.Vanessa H. | First Impressions
Rented a 10' by 10' and the door way was entirely too small. Couch got a little damaged going inSHANICE T. | First Impressions
The office staff goes above and beyond to help and answer questions. We really appreciate it!!Rafael L. | First Impressions
Everybody was professional and the process was easy.Elka S. | First Impressions
Well done! Would rent again.Greg R. | Overall Experience
El cliente no dejó un comentario.CARLOS B. | First Impressions
I've used U-Haul for numerous moves and always had a good experience with the staff, trucks and storage. ¡Gracias!Joel H. | Overall Experience
Not cheap, but worth the money. Very clean and good staff. I would use them again. GraciasThomas W. | Overall Experience
No issues at all! Very good experienceKIEYAN A. | Overall Experience
El cliente no dejó un comentario.Rashidi B. | Overall Experience
The one thing I feel is that I should receive some type of rebate back as I only used half of the last Mo th but paid for the entire month.Steven L. | Overall Experience
We should have access to facilities beyond 6.ANTWANIECE W. | First Impressions
El cliente no dejó un comentario.Isaac JEROME S. | First Impressions
AFTER AN EXTREMELY STRESSFUL BEING OF MY MOVE DUE YO SEVERAL UHAUL RESERVATION CHANGES THE GENTLEMAN AT TBIS LOCATION WAS A GREAT HELP WITH GETTING MY STORAGE UNIT QUICKLY AND GETTING PERMISSION TO LEAVE MY TRUCK AT THE LOCATION. I APPLAUD HIM BECAUSE HE WAS THE SILVER LINING AT THE END OF A STRESSFUL DAY.Lillian F. | First Impressions
El cliente no dejó un comentario.Albert E. | Overall Experience
El cliente no dejó un comentario.JAMESRONALD D. | Overall Experience
The staff at this location is polite and professional, and a less than excellent rating should not be reflected on them. My less than excellent rating is entirely reflected in the fact that the description of the unit on U-Haul's website could more accurately reflect the size of the unit.Daniel W. | First Impressions
Non existent customer service. Poor communication and some biased employees. An employee named Chelsea was rude and never followed through with our reservation and nothing was done about it. A 26 ft truck out of state rental and the storage unit was upstairs with no elevator and no one mentioned that. I had to rent three units to be avoid hurting my old self and the people I hired to do the job. Trash and rat traps litter the place.Khaled I. | First Impressions
El cliente no dejó un comentario.robert o. | First Impressions
Great service and great staff! Thank youJoel H. | First Impressions
The storage unit building stank like there was something dead. It was so terrible I could barely stand bing inside. The building was not secure...the door could be opened, the alarm would sound, but we were told no one would come to check on the alarm if it went off. There was also no elevator to the second floor. We decided to go elsewhere, as I did not want my items stinking like something dead.Jerry F. | Overall Experience
My only concern was my payment was the 14th of the month I moved out on the 15th very next day and feel you shouldn't of kept my entire month payment. A 5 day grace period should have been granted and I had to move trash from in front of my storage that someone else left. Other wise my three years doing business with you was great.Patrica J. | Overall Experience
The building was always clean, friendly staff and lots of carts.Karen O. | Overall Experience
El cliente no dejó un comentario.Kathy B. | First Impressions
I couldn't get a climate controlled room and so some of my stuff got a little dry mold. I don't know if that can be helped, but I would o ly reccomend you guys if you had climate controlled units available.John L. | Overall Experience
El cliente no dejó un comentario.marion k. | First Impressions
El cliente no dejó un comentario.BOB V. | Overall Experience
El cliente no dejó un comentario.ALICE W. | Overall Experience
El cliente no dejó un comentario.Karen C. | Overall Experience
Staff was awesome!Anthony H. | Overall Experience
El cliente no dejó un comentario.SHATIQUE B. | First Impressions
The office area is well stocked and the staff I dealt with was awesome Erin Carter the storage area needs to be cleaned and swept on a regular basis and it all the areas should be climate controlled with ac the check in and out process was excellent and the staff worked with me to adjust my reservation thank youDawone D. | First Impressions
El cliente no dejó un comentario.Quanasia J. | First Impressions
Really great service. It was a very busy day but that did not compromise his service.LUCILLE M. | First Impressions
El cliente no dejó un comentario.DOMONIQUE W. | First Impressions
El cliente no dejó un comentario.Jennifer w. | Overall Experience
El cliente no dejó un comentario.Debra C. | Overall Experience
We never used U-Box before and Sabrina was very helpful explaining to us how it worked. Sabrina was also very patient and kept us informed of all the steps involved in the process. Everyone that we were in contact with at this location was very friendly and helpful, whether we were in-person or via the telephone.Daniel L. | Overall Experience
El cliente no dejó un comentario.Kelvin B. | Overall Experience
Very nice people.Thomas W. | First Impressions
El cliente no dejó un comentario.Bryanna M. | Overall Experience
This was a great location for my needs. The staff was great and facilities were well maintained. I have nothing but positive things to say about this location.GLENN F. | Overall Experience
El cliente no dejó un comentario.MARK W. | Overall Experience
El cliente no dejó un comentario.chinwe o. | Overall Experience
El cliente no dejó un comentario.Vicki N. | Overall Experience
El cliente no dejó un comentario.Blessings A. | Overall Experience
El cliente no dejó un comentario.Michael S. | Online Move In
There was a billing error and staff billed me for late fees with no notice about the error, then became very rude while attempting to resolve it. It was eventually resolved after arguing to convince them to check their own records.Christian M. | Overall Experience
I really had a tuff day and your employee Shayy was a huge help to me moving in , very friendly and professional. Made my whole day betterAndrea G. | First Impressions
Better than expected. Loading docks are an excellent feature when moving in a lot of stuff.Brittany F. | Online Move In
They really try to work with you whenever there is an issue or you are late, etc… storage unit is easy to access and also-very clean and maintained.. i just wish i had access after hours, overall a 10/10 experience.Christian S. | Overall Experience
El cliente no dejó un comentario.Scott R. | Overall Experience
See notes on my acctLisa S. | First Impressions
El cliente no dejó un comentario.Candace B. | Overall Experience
El cliente no dejó un comentario.Jakiah M. | Overall Experience
El cliente no dejó un comentario.ODESSA D. | First Impressions
El cliente no dejó un comentario.Gwen S. | First Impressions
Jasmine was super helpful and friendly.Karen O. | First Impressions
El cliente no dejó un comentario.Augustus Z. | First Impressions
El cliente no dejó un comentario.Ena h. | Overall Experience
El cliente no dejó un comentario.Shari B. | Overall Experience
I did not know it was second floor and there were no elevators. The unit did not have a lock in it at first. The process and communication was very easy and efficient. The dollys, carts, and carrying equipment available for free was very helpful.Caris G. | Online Move In
Took too long. Tried to charge me for my first month that was supposed to be free. Loud alarm going off for hours .. too much to listJennifer W. | Overall Experience
The alarm was going off the entire time I was getting everything set up. That took close to 45 min and it was still going off when I got done filling up my unit. Also got a nasty past due email and when I called the lady couldn't tell me why. Unnerving especially considering I verified my free month in advance. Made a reservation a couple days prior and it was nowhere to be found when I arrived. It's close and convenient but otherwise nothing good about itJennifer W. | First Impressions
El cliente no dejó un comentario.Serina B. | First Impressions
El cliente no dejó un comentario.Erica H. | Overall Experience
El cliente no dejó un comentario.Sierra G. | First Impressions
El cliente no dejó un comentario.Kevin T. | Overall Experience
El cliente no dejó un comentario.Kelvin B. | First Impressions
Everything was fine until i received a call stating that there was a leakage in the area of my unit. I do appreciate the notification though!lechelle d. | First Impressions
El cliente no dejó un comentario.Debra C. | First Impressions
They did not put a lock in my unit, so I asked for one.Dontrez Y. | Online Move In
My experience at this location made up for a very unfortunate experience and subpar customer service at the 911 Gate City U-haul location. Thank you, W. Friendly folks!ANIKA T. | First Impressions
Despite reservations being confirmed on Friday and guaranteed with a credit card the unit was not availableScott R. | First Impressions
El cliente no dejó un comentario.James W. | Overall Experience
El cliente no dejó un comentario.Angela B. | Overall Experience
El cliente no dejó un comentario.Dajae B. | Overall Experience
El cliente no dejó un comentario.Cory M. | Overall Experience
No problems. Been very helpful in many way and nice staffSherri S. | Overall Experience
El cliente no dejó un comentario.Michael B. | Overall Experience
N/CKarlene J. | Overall Experience
El cliente no dejó un comentario.JAMES R. | First Impressions
I want to thank Jazmine for her help and curtesy in finding me the perfect storage for my belongings.Vanessa H. | First Impressions
El cliente no dejó un comentario.Veronica B. | Overall Experience
Reserved larger storage unit on first floor but when I showed up only 5x5 was available. I recently had back surgery and cannot carry items up and down stairs. I am highly disappointed and agitated.Cory M. | First Impressions
El cliente no dejó un comentario.donald james o. | Overall Experience