Customer Reviews for U-Haul Moving & Storage of Pawtucket

4,366 comentarios

125 Newell Ave   Pawtucket, RI 02860
(Exit 26 I-95 & Lonsdale Av)

(401) 724-8573

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(401) 724-8573

125 Newell Ave
Pawtucket, RI 02860
(Exit 26 I-95 & Lonsdale Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

keith k.  |  Overall Experience 
Clasificación:
5.0

I've been dealing with u haul for a long time and will continue to. Thanks and happy new year

nouquina w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yokasta t.  |  Overall Experience 
Clasificación:
3.0

Hard to contact

Micheal M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sofia P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie R.  |  Overall Experience 
Clasificación:
1.0

Rat droppings all over my stuff and urin everywhere

Estephan V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jose r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grissel R.  |  Overall Experience 
Clasificación:
5.0

Hands, Coreo, Billy the Kid, ScottyJay, Khalil, and the whole crew in Pawtucket are making America great again, on customer at a time. I swear they could do their jobs with both hands tied behind their backs and vaccinated. 

levi p.  |  First Impressions 
Clasificación:
3.0

The only concern that I have personally is I arrived and secured a storage unit I arrived 2 and a 1/2 hours before the drop off Is scheduled for 1:15 PM and I was charged for the additional day even though I was on the premises and the trailer was empty.

Anthony R.  |  First Impressions 
Clasificación:
2.0

I had to use storage for long term things and some items I needed to access regularly. However on 3 times I would make plans and would need to access my storage unit during the times it's supposed to be accessible and I could not get into the building due to technical difficulties and could also not get ahold of the manager (number to call on door for problems-) no answer ever! Probably not an issue for everyone but that's a big issue for me! I could not access my unit as agreed upon with this unit however would get charged a late fee if I was less than a day late with payment. Not cool!

alexa r.  |  Overall Experience 
Clasificación:
4.0

Just staff not so friendly

Claudine D.  |  Overall Experience 
Clasificación:
5.0

The man who checked me in was very fast and helpful.

Alexandra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricardino E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaw A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany W.  |  Overall Experience 
Clasificación:
1.0

When I came to clean out my unit after having stored my apartment there for 5 months, it was infested with mice poop. It was in/on and around every box, on my bedding and I had the throw away a huge Calvin Kline rug because it has holes in it due to rodents.

shalomah d.  |  Overall Experience 
Clasificación:
4.0

This is my 2nd time using this storage that's why I came back for the 2nd time thank you uhaul for the safety n cleanliness also

Crystal P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna K.  |  Overall Experience 
Clasificación:
5.0

I was able to rent out a storage container for one month for FREE because I had purchased a one way truck rental, and this promotion is phenomenal. It seems that the company as a whole understands the struggles of moving in general and sincerely cares about the customers they serve. I will absolutely recommend UHaul to my friends and family and use them time and again in the future.

RACHEL S.  |  First Impressions 
Clasificación:
5.0

I wish I knew that the locker was on top of another locker.

Dennis C.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Ibrail M.  |  First Impressions 
Clasificación:
5.0

The guy that helped me was awesome and very helpful. Thank you fir exceptional service!

JALEEL C.  |  First Impressions 
Clasificación:
4.0

A bit expensive, I will not be there long as a result.

HOWARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaela L.  |  First Impressions 
Clasificación:
5.0

Manager was very helpful and courteous.

Norma F.  |  First Impressions 
Clasificación:
5.0

The staff was friendly patient and helpful. I do recommend this facility specificity to family and friends

Jo'se M.  |  First Impressions 
Clasificación:
3.0

Levi and Will. Should get a raise.

Robert B.  |  First Impressions 
Clasificación:
5.0

Corey, Will, Khalil, and the whole team in Pawtucket are Making U-Haul Great Again!! 👍

levi p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

maria f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lazaro M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Neva B.  |  First Impressions 
Clasificación:
3.0

Emailed check-in instructions were different from what was required at the site (I had to check in, get a swipe card, etc. - none of which described online or in the email). Slow check-in, only one employee working the counter.

Michael A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN M.  |  First Impressions 
Clasificación:
5.0

Always a great help!

Nicole F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Grissel R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sassette E.  |  First Impressions 
Clasificación:
1.0

1. I reserved a 5*10*8 1st floor storage on 2/24/2021 for $74.95 with reservation number#796049-00117857. However, When I went to the office, they told me that was the old price and the same unit I reserved would be $99.95. 2. reserved a vehicle indoor storage on 2/24/2021 for $64.95 with reservation#796049-00117857. I double check with the staff in the office on 2/27/2021 and he confirmed the storage will fit my car. I made the payment $64.95 and storage my vehicle on 2/28/2021 following the staff's assistance. However, I received another $47.85 charge and the rate for the storage changed to $119 on the second day. The manager told me that I am free to move my car someone else, however that would not be an option for me because I am out of the state. This is not a good business.

Yan C.  |  First Impressions 
Clasificación:
5.0

I have moved all over the courty and this experience was amazing! Cleo I think is his name? Was extremely professional and the customer service was on par with the four seasons. He helped me upgrade to a bigger unit. Moving is very stressful and Cleo made it easier. ¡Gracias!

carolanne H.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me, William Da Cruz, set up my storage unit and the return of my rental truck was an absolute pleasure to deal with! He explained everything clearly and as far as my situation was concerned it was stressful doing this move but he made the very last part of it, being the storage, a stress-free and pleasurable experience I commend him for his customer service skills and general all-around positive nature. I truly feel that your company is extremely lucky to have someone like him serving your customers.

JOANNE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN E.  |  First Impressions 
Clasificación:
5.0

Your staff working hard. The line wasn't long. The gator nylon masks they wear won't protect well with the COVID-19 virus. I saw they also were slipping. Two outside guys didn't wear masks & in RI it's mandated. You should try to purchase a tight fitting masks for fall into winter or you'll have staff sick.

Anne M.  |  First Impressions 
Clasificación:
1.0

I had interacted with a few employees over the past two days. Most of them were great and I would give five stars. The gentlemen that booked my truck was one of the worst customer service experiences I have ever had. His mask was off, explaining the system poorly, would not make eye contact, responded very short and was rude in general. It reflected poorly on the other great employees. I have never had a bad experience with UHual so I will continue using the service but the gentlemen that booked my Truck was terrible.

John C.  |  First Impressions 
Clasificación:
5.0

Great staff and place A+A+A+A+A+

Stephen D.  |  First Impressions 
Clasificación:
3.0

I can't give it more than 3 stars due to having an issue w the elevator while we were moving in. The elevator literally stopped working and when we called for help no one came. We rang the help button and waited for close to 15 minutes. When no one came we went to the office and finally a lady staff told the guy of the situation but he was busy and came over after he finished what he was doing. We had to carry stuff up to the second floor a few times before the manager came and fixed the elevator about 20min after the guy left and told us there was nothing more he could do and there is no other elevator for the storage place. The staff was nice but there should be another elevator or a staff specifically answering the people at the storage units. Thank god no one was stuck inside of the elevator because we would have been out of luck. Besides the elevator situation it was not a bad move in.

Crystal N.  |  First Impressions 
Clasificación:
5.0

Travis helped me get set up into our storage unit; he is super professional and a great guy!

keith k.  |  First Impressions 
Clasificación:
1.0

Staff was extremely rude and dismissive.rented a truck and a storage unit. Called to move in. Told us we can't because no move ins after 4:30. Well no one told us that. Called to extend my U-Haul rental. Kept getting hung up on. Staff saying"we should of thought about how long we needed the truck" when we planned to move in the same day but NO ONE INFORMED US WE WOULDNT BE ABLE TO. Next day comes around and we go to rent a unit at U-Haul Pawtucket 5x10 ... elevator breaks... we are offered little options to solve this and not even an apology from staff. End up renting a 10x10 in another building having to walk all of the stuff we already moved through the building over the bridge across another building to our unit. Again, no help or compensation offered from staff. I understand that things happen no one can control a broken elevator. But the blatant disregard disrespect and clear lack of customer service your staff displayed was disgusting and I hope you can improve on that.

Makenna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

louis c.  |  First Impressions 
Clasificación:
5.0

Wonderful people

Scott G.  |  Online Move In 
Clasificación:
5.0

The staff were extremely friendly and helpful.

Deborah F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth Y.  |  First Impressions 
Clasificación:
5.0

Your workers need a pay raise!!

vince j.  |  First Impressions 
Clasificación:
5.0

The guy who helped me was very polite

Maryann J.  |  First Impressions 
Clasificación:
5.0

Very comfortable with service and customer service representative was able to get me moving on time

Anthony Q.  |  First Impressions 
Clasificación:
4.0

Levi was very helpful and informative

Richard G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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