Comentarios del cliente para U-Haul Moving & Storage of Pawtucket

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Pawtucket

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Jim P. en

Grado:

Fantastic!

Monet C. en

Grado:

I am expecting a refund for the rental of my tow dolly due to issues with service and scheduling but everyone I talk to with the exception of one person at the New Windsor location, was very nice and super helpful.

Que S. en

Grado:

Workers are amazing the go above and beyond when trying to make sure everything is okay. The tow dolly I had was old and ratchet straps were hard to work.

Paul H. en

Grado:

El cliente no dejó un comentario.

james r. en

Grado:

Very disgusted with my experience. I paid good money for "secure storage" and I had 2 televisions stolen. My security was compromised and I honestly believe that it was your staff. Thanks for NOTHING

Melanie D. en

Grado:

The storage units are infested with mice Or rats I moved to a larger unit and went through all my belongings and had the same result Just paid more the place is fulll of rodents DISGUSTING

Kevin L. en

Grado:

Staff is really not helpful at all and everyone wants to point the finger at someone else when there is an issue. If I need a storage unit in the future I will not be using this location.

Vance M. en

Grado:

The guys behind the desk were terrific, especially when the internet went down!

Marie P. en

Grado:

El cliente no dejó un comentario.

Ieasha L. en

Grado:

El cliente no dejó un comentario.

Jose B. en

Grado:

El cliente no dejó un comentario.

patricia O. en

Grado:

STILL WAITING FOR MY DEPIOST TO BE RETURNED

Tabitha A. en

Grado:

Get better customer service that work

Veronica R. en

Grado:

El cliente no dejó un comentario.

Samantha S. en

Grado:

I needed a storage space which was not available at this location. I had to drive to the Providence location for my storage unit but drive back to Pawtucket to return the truck afterwards. This made my experience below average.

Brian L. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

Not much all was excellent. Clean truck,courteous staff

Jacklynn L. en

Grado:

There were 3 workers who are worthy of note, Corey (showed me around the first day and sold me the units,) Hans, and William. Both Han's and William were working under difficult circumstances. There were electrical problems and they had to do a lot more manual work (let people in, turn off alarms, etc.) Both were exceptionally professional, warm and in a great mood, despite working Christmas eve. You would have gotten excellent, but the elevator is broken-and it was broken weeks ago,

Robin P. en

Grado:

El cliente no dejó un comentario.

Sara B. en

Grado:

El cliente no dejó un comentario.

Kyle R. en

Grado:

Excellent customer service, in and out quickly for pickup and return. Best Uhaul location in RI.

Jenay L. en

Grado:

Travis was SO wonderful. He knew exactly what I needed for my hitch and lights. Hooked it up quick and easy. The parking at that place was not good though.

patrick T. en

Grado:

Nothing. The staff were so helpful!!! Keep up the great work.

Leslie H. en

Grado:

El cliente no dejó un comentario.

Maria S. en

Grado:

The app to return the van didn’t work...so we had to pay the convenience fee for after hours drop off...

Diane L. en

Grado:

El cliente no dejó un comentario.

Robert K. en

Grado:

All reps are very pleasant

Yvonne D. en

Grado:

Continue doing a good job ??

Emmanuel O. en

Grado:

El cliente no dejó un comentario.

Denise A. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

El cliente no dejó un comentario.

chris D. en

Grado:

Nothing your staff was very professional fast and efficient

James W. en

Grado:

There were two trash cans in the truck when I got it. I left them there. May have some value as they looked pretty new. Other than that every thing went smoothly.

David T. en

Grado:

El cliente no dejó un comentario.

Eileen S. en

Grado:

I have the store a second floor the elevator broken. I had to take everything by steer Was more fun????

David F. en

Grado:

El cliente no dejó un comentario.

Jane N. en

Grado:

Rude, rude, rude. Will never go there again..

Wanda D. en

Grado:

Thank You! ❤️

Jacqueline L. en

Grado:

El cliente no dejó un comentario.

sabrina C. en

Grado:

El cliente no dejó un comentario.

Tulani F. en

Grado:

Offer coffee and hot chocolate, it was cold.

Jaslynn O. en

Grado:

No trucks available for rental. Had to rent from Uhaul Attleboro MA Drove back to Pawt. to unload storage unit on level 2,was not informed elevator was out of service! Forced to unload through stairs!

Jeremy T. en

Grado:

The staff were polite but the facility was understaffed. Getting in and out with a truck was absurd and there was no coordination. People could not get in and the elevator wasn't working.

Raymond P. en

Grado:

El cliente no dejó un comentario.

Ravana M. en

Grado:

El cliente no dejó un comentario.

george P. en

Grado:

El cliente no dejó un comentario.

Pathana C. en

Grado:

El cliente no dejó un comentario.

Jeffrey B. en

Grado:

I went fourteen miles and it was verified on my bill. Put in 3 gallons of gas and the location charged me for four more gallons. So that is 7!gallons for 14 miles. Told the rep that was impossible but still charges me the extra. Not a big deal but how many people do they get with this gimmick.

Drift M. en

Grado:

As soon as I walked in I was greeted and warmly welcomed and sincerely attended to. I was given direct attention, the sales person answered my questions and helped me to get the most quality for my buck for my rental. Such as ensuring I understood the tools to help me leave the gas tank 1/2 full which I appreciated so I didn't necessarily leave it 3/4 full when I was responsible for 1/2 full. Hey, every dollar saved matters to me. I was also in and out and on the road within 15 minutes. Thanks!

JOSEPH B. en

Grado:

Everything was quick and professional but the truck was beat up as expected. The horn did not work and the glass was dirty and the check engine light was on. Overall good and would rent again

Jose P. en

Grado:

Very clean storage facility

VICTORIA M. en

Grado:

Love this location the service is 100! Will definitely be back

Victoria M. en

Grado:

Friendly staff will definitely use this uhaul again!

Tim A. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

El cliente no dejó un comentario.

Leonella A. en

Grado:

El cliente no dejó un comentario.

Teofani R. en

Grado:

El cliente no dejó un comentario.

linda m. en

Grado:

Staff was helpful and nice. Had no issues at all.

Eric L. en

Grado:

They were great! I didn't need additional equipment (dolly, rope, etc.) but they had everything available if I had. Quick in, quick out, large selection of vehicles available and right near a gas station so easy to refuel before dropping off.

Jack C. en

Grado:

El cliente no dejó un comentario.

Migue N. en

Grado:

El cliente no dejó un comentario.

Sandra V. en

Grado:

I got a call from the guy at this location asking where we were because we hadn't retuned out truck which we rented for no particular period of time. I don't like being treated and spoken to like a child.

Helen D. en

Grado:

El cliente no dejó un comentario.

Sheila M. en

Grado:

Great customer service

margarita A. en

Grado:

The only thing I would recommend is to explain all the details about renting the truck

Teofani R. en

Grado:

El cliente no dejó un comentario.

Analy V. en

Grado:

Manager was so rude!!]]!]

Eugene Q. en

Grado:

The service was ok, as always, but they had problems with the system as well, so now I'm waiting for the deposit check.

Francis P. en

Grado:

El cliente no dejó un comentario.

Lindsay T. en

Grado:

Overall excellent experience! The app made check in a breeze and the service was very friendly. The only thing I might recommend was some road signage indicating where pick up/drop off was located. Will definitely use this location again!

Ryan H. en

Grado:

El cliente no dejó un comentario.

Antoinette G. en

Grado:

El cliente no dejó un comentario.

Marc Z. en

Grado:

Every U Haul employee at this location is courteous and knowledgeable. Thank you for providing excellent service.

Jane N. en

Grado:

Windshield wipers needed replacement- otherwise, nothing- it was great and drop off app was very self- explanatory!

Mary G. en

Grado:

El cliente no dejó un comentario.

Lee S. en

Grado:

Truck made noise was not clean

Elba M. en

Grado:

El cliente no dejó un comentario.

Luis M. en

Grado:

Your employer need to be a professional. Even in the circus the clown look and acting profesional.

Justin C. en

Grado:

Absolutely horrible experience again and again. Was charged a fee when I left my own moving blankets in a truck. Was charged for apparently not correctly using your broken online truck return process. And couldn’t get any help from your so called customer service. Will try my hardest to never use your company again as long as I live. You are maybe the worst business I have ever dealt with.

Eder D. en

Grado:

El cliente no dejó un comentario.

TONIA P. en

Grado:

El cliente no dejó un comentario.

CHARLES M. en

Grado:

Corey and his team once again were flawless with the rental of the truck we used for The 12th Annual Ronald McDonald House of Providence Women's Classic 5K. From the reservation to the early morning pick (even before coffee), the guys were ready to go with the truck and returning it was quick and easy. A nice thing is that the guys are always interested in how our event went and happy to be a big part in the success bringing in a lot of money for a great charity...The Providence Ronald McDonald House. Thanks again! ~Charles M

Carl D. en

Grado:

Never leave a customer with an empty tank of gas!

TANIA S. en

Grado:

El cliente no dejó un comentario.

René B. en

Grado:

El cliente no dejó un comentario.

Brendan B. en

Grado:

Figure out how to warn your customers ahead of time if they need to jump through hoops because their license is out of state. It's a waste of time that could have easily been warned for and really looks discriminatory on the surface. Figure it out.

Mark G. en

Grado:

Again, the professionalism, care, and sevice is outstanding here. It's leadership by Cory and Levi is truly seen, in the enjoyable job attitude, among all, with serviceing patrons. Any adjustment needed here, are efficiently and quickly adjust, with I might note! The proper attitude and solution for all. Unlike my experience at other locations. Where the over all attitude and service was something less than expected.

francisco F. en

Grado:

Under promise and over deliver. I scheduled a reservation in East Providence a week prior to my event. 2 day later I get a notifications saying that they move my reservation to 408 Eddie Dowling Highway in North Smithfield which is an inconvenience for me. But because I needed the rental I had no choice . Once the day came for me to pick up rental I was told that they did not have the transporter they made me go to Pawtucket to pick up a transporter. It was a bad experience overall. Very unsatisfied

dorothy p. en

Grado:

The rep was very nice and helpful. I apologize for my attitude, but I was blindsided by the new procedures and my rating is based off not liking the new process to getting a storage. It was too much!

Jacqueline R. en

Grado:

El cliente no dejó un comentario.

Mark G. en

Grado:

This Uhaul location is the best. Due to the management leadership . It's reflective in all those who work there! Great attitude and enjoyment in service. Cory and Levi are the finest in the personal touches it take to manage effectively and efficiently. And create an atmosphere pleasing for all.

Meagan P. en

Grado:

The only complaint that I have is that I spoke with 3 different CS reps and was advised 3 different answers to the question of paying in advance for someone out of state. Eventually I was given the correct answer and was able to pay in advance, however, had I not been persistent in getting a correct answer my daughter would have not been able to pick up the rental. More consistent CS is needed.

Steven F. en

Grado:

El cliente no dejó un comentario.

Kathleen W. en

Grado:

Great staff. Quick service.

Stephen B. en

Grado:

El cliente no dejó un comentario.

priscilla d. en

Grado:

Great customer service, you have a good group of guys working there, they were very helpful , thank you very much.

diane P. en

Grado:

El cliente no dejó un comentario.

Terry K. en

Grado:

Even though I did express check-in before arriving (to cut my signup time in half!), I arrived at 10:40 for an 11am reservation and waited in line for close to an hour - and then another 20 minutes with an agent who had me repeating my information. Granted, it was the end of the month when a lot of people move, but they should have had more workers on duty because of that. The truck itself was fine.

Peter T. en

Grado:

Fast and courteous service. Would use again.

Solomon W. en

Grado:

excellent job

Henrique R. en

Grado:

El cliente no dejó un comentario.

Ofoe A. en

Grado:

El cliente no dejó un comentario.

brian F. en

Grado:

Pawtucket location was great. I started off the say by calling the taunton ma location. They took all my info over the phone. I specifically asked if I needed a 2 5/16" trailer ball. I was told yes. After getting my info I was told they dont have a trailer for me. They reserved 1 for me at the attleboro location. Later in the day someone from the attleboro location called to say the dont have a trailer for me. What is the reservation for? They located 1 in pawtucket. When I got there I was told I needed a 2" trailer ball. I had 1 at home, but I didn't take it because I was told I needed a 2 5/16" ball. I had to buy a new trailer ball / reciever for $30 something bucks. That's too bad because I had 1 at home, but uhaul gave me the wrong info.

Jesse V. en

Grado:

El cliente no dejó un comentario.

Eric J. en

Grado:

Despite having an existing reservation (97968299) and confirmation over the phone that I would be able to use my VIP certificate upon picking up my trick, the Uhaul representatives at this location were unable to process my VIP certificate until after over 1 hour. Ultimately, a separate reservation (97971946) was created. Unfortunately, we were on a very tight timeline and I am very unhappy to have lost over 1 hour due to this. I would like to request some compensation or credit for this unacceptable delay as it directly affected our schedule negatively.

Britney G. en

Grado:

El cliente no dejó un comentario.

Joshua L. en

Grado:

Learn to explain things properly to customers. Had equipment dropped off in time and got charged a extra $20 you guys suck and loss a customer

Anthony D. en

Grado:

The dolly was loose and rolling around in the back. I stopped at a red light and it rolled forward, hit the front of the cab and scared the hell out of me. Thats putting it mildly. I tried to do the return processing on my phone when I was finished and it wouldnt accept my card as a payment. The same card that they would end up charging the next morning and added a 20 fee to because I wasnt able to finish the process online. NEVER AGAIN WITH UHAUL. I will go out of my way to make sure nobody I know ever uses them either.

Irene W. en

Grado:

El cliente no dejó un comentario.

Mark G. en

Grado:

Great experience

Joshua C. en

Grado:

The movers were awesome. Uhaul should tell you total cost of ownership of U box. I will not ever use this you uhaul again

Barbara L. en

Grado:

El cliente no dejó un comentario.

Scott G. en

Grado:

Very nice and helpful people

Rochelle K. en

Grado:

Great staff!

Francesca G. en

Grado:

This uhaul location is always understaffed, even on the first of the month (aka big moving days). I have never not had to wait in line for assistance, and the wait ranges from five to fifteen minutes.

Janet B. en

Grado:

Great service

Kourtney M. en

Grado:

We were in the middle of moving out. Did not know (our fault) that the facility closed at 10. Half of our stuff was just inside the door as we were staging to move out and we could not get back in.

david s. en

Grado:

I have tried three three times to reverse a transaction by your company, but each time has been unsuccessful.

Regina P. en

Grado:

Great location, right off I95, clean, and great value for your money.

Junior T. en

Grado:

En mí parte como cliente pensé que los empleados de Uhaul iban a salir a recibir y chequear las excelentes condiciones del vehículo que dejamos en el storage.

Joemeli G. en

Grado:

i did not like the location of my storage unit . it was very hard to get things in and out

Isaac i. en

Grado:

Hopefully they change the hours of accessibility to your storage for those who longer hours during the work week.

randall g. en

Grado:

I was told I would not be charged for 2 days after my time ended, but instead they charged me for a month.When I told both managers what an employee had told me when I got the unit they said too bad.

Scott W. en

Grado:

I highly recommend using this place to store your needs. I never had any issues and I stored my cars for a little over a year. Great Staff, Clean facility. very secure location.

Patrick M. en

Grado:

The staff were very helpful and made the entire process simple and expeditious.

Maryann J. en

Grado:

The guy who helped me was very polite

Danell S. en

Grado:

The only issue I had was with mice in my unit, I never saw a mouse until I came here and when I unpacked my items there were droppings in some of my stuff. Employees here are super nice

RENEE S. en

Grado:

Staff was always courteous and helpful. Store was often crowded and staff still maintained courtesy toward customers. .would recommend this facility to friends and family.

Latoya W. en

Grado:

This location was not helpful at all and the customer service was absolutely terrible

Elizabeth L. en

Grado:

Employees were always friendly and helpful.

olaKUNLE J. en

Grado:

When I had issue with my acct.I approached a staff which recommended I speak to the Manager, I Called the Manager at the appropriate time, He didn't answer his phone nor return my calls.

JEAN L. en

Grado:

I was very disappointed by the staff. do not need any assistance, they don't care. The manager find out solution but not the employees... VERY FRUSTRATING

Ann M. en

Grado:

This was the most efficient, friendly staff at a storage facility I've ever met. Storage unit was spotless. Highly recommend.

suzanne c. en

Grado:

VERY slow service. Stood in line for over 15 minutes with no acknowledgements from either of the two workers. Very disappointing.

Lawrence B. en

Grado:

Jordan was a pleasure to work with!

Alexis S. en

Grado:

I was clearing my storage on 6/10 At 6:58 I was told by a staff I couldn’t show them an empty room because they were closing soon. Autopay was taken from my card although the storage room was empty!

GEORGE A L. en

Grado:

The only negative is the storage unit was open at the top, so things got very dusty inside. Otherwise, I am very satisfied.

moses c. en

Grado:

There was nothing exceptional about the service I received. It is the same as everywhere else.

Francesca G. en

Grado:

My reservation, for which I had an email confirmation, was not in the system. There was also only one staff member working which was not enough for the traffic in the store

VICTORIA M. en

Grado:

Great service especially on a day that was very stressful for me!

Scott G. en

Grado:

Great

Mariah Z. en

Grado:

Used this I haul for 4 years on and off. Staff was always helpful and friendly. Never any problems.

Rochelle K. en

Grado:

The gentlemen at the desk provided excellent service!

veronica q. en

Grado:

The staff were great but my problem was not being able to get to my storage after 7pm and if I wanted to be there after hours I had to pay an extra fee on top of the $90.90 I was already paying.

Regina P. en

Grado:

Very good experience checking in and reserving a storage unit. Great price and location. Clean and secure facility.

Azaria P. en

Grado:

Great job

RENE D. en

Grado:

I don't regret for the services

Rosengarden B. en

Grado:

Office staff is very rude and unhelpful. Rats took over my storage space!!!!

lynne c. en

Grado:

Everone was very nice and helpful

Lamont C. en

Grado:

Felt the increase in the monthly payment, was uncalled for. Just because they quote on quote painted the outside of the storage unit.. which i did not see any evidence of it ever painted..

James B. en

Grado:

Would be helpful to be allowed to see the storage unit before signing the contract.

jestina f. en

Grado:

I’m happy been with your

Wayne F. en

Grado:

Great job by staff that assisted me.

KEVEN M. en

Grado:

Great service

James R. en

Grado:

Nice place good service....

Anthony Q. en

Grado:

Very comfortable with service and customer service representative was able to get me moving on time

wendy v. en

Grado:

Very clean.

Cynthia A. en

Grado:

No comment because the survey covered everything.👍💯% Sincerely, C.Ainsburg

adam r. en

Grado:

The staff at this location need retraining and lack common courtesy, never mind customer service. Do yourself a favor and skip this location!

CHARLES I. en

Grado:

Very satisfied with the facility and the staff

Anne M. en

Grado:

I was patient behind two cistomers. The eas a trainee and so the regular man explained when I vavated one stirage unit that they would check it right away. It only took less than 10 minutes.

Jessica T. en

Grado:

I moved from Illinois and found it very easy to walk in and set up an arrangement to rent a storage unit. Easy move in and out. Well maintained. And liked the security, alarm goes off not Checked in.

Richard G. en

Grado:

Levi was very helpful and informative

benard p. en

Grado:

Fast service very respectful and answered any and all questions,very clean storage units.

Michael H. en

Grado:

Prices are only average, and higher than advertised on the web. Units said to be available on line were not 10 minutes later in person. Service perfunctory and unappreciative of patronage.

TANYA A. en

Grado:

Will recamend to family's and friend and in the near future if needed I will be a costomer again Thank you

Djini T. en

Grado:

Please see the complaint I filed with Corporate Office. After I had made arrangements with the Storage Manager, I was called several times a day. I WILL NEVER recommend U-Haul because of this facility

Anna C. en

Grado:

Clean place

alan d. en

Grado:

Good customer service

jOE G. en

Grado:

Very satisfied

John K. en

Grado:

I found this storage facility to be clean, secure and accessible every time I visited The staff was friendly and helpful Overall , an outstanding storage experience

Patricia H. en

Grado:

I’ve recommended this site for storage, rental & supplies

MARGARET O. en

Grado:

Thank you!

Ann Marie K. en

Grado:

Place was clean and I never worried about my stuff.

Mark L. en

Grado:

Very helps staff.

Stephen H. en

Grado:

your inexperienced phone help did not know anything about the services you could provide causing me to be rejected at the store when I arrived because they couldn't accomodate my vehicle.

MOHAMED T. en

Grado:

Cur hurt

Patricia H. en

Grado:

Professional & efficient; clean & safe.

TRINH P. en

Grado:

cashier was rude and made unnecessary comments

Chance E. en

Grado:

Best friends I’ve ever met

Lisselotte S. en

Grado:

Great Experience!

diego e. en

Grado:

great place, great customer service.

Josh T. en

Grado:

It was fine

Janiece C. en

Grado:

I paid for 24 hr access & many times I couldn’t get into the facility. I tried calling the GM whose name was on the outside of the bldg for emergencies & he was not helpful. He even hung up on me.

ROBERT M. en

Grado:

Had five units; just emptied the last one. Staff are professional and friendly. Can’t always reach them by phone; overflow to national works well, and the staff will call back. Recommended.

Margaret G. en

Grado:

The on-line reservation process was easy, but the printed confirmation could have had a list of info to bring to the counter when finalizing the reservation. I did not have alternate contact info.

milton t. en

Grado:

Safe place to store property

Eduin A. en

Grado:

When I take the unit and went to see , was glasses probably from picture frame from previous renter but the Uhall staff was there and they cleaned

nadia m. en

Grado:

My experience was good no complaints

marc j. en

Grado:

That was a good experience. Thanks.

Glen R. en

Grado:

The storage seems fine. The bed cart could have been wider without metal bar in between because the bed mattress is very thick foam and could not fit in that bed cart.

SORAYA S. en

Grado:

I had a very good experience with u haul and I would recommend my friends and family the staff was very helpful and friendly thanks if I need a storage I would definitely come back thanks again.

Michelle F. en

Grado:

Corey and his team are amazing! They are always courteous and helpful with truck and storage unit rentals. The facility itself is spotless. I will be highly recommending this location to everyone.

jeremy r. en

Grado:

The asphalt and concrete ramps in and out of the building are severely deteriorated and not well maintained and caused my cart to tip over or eject items during loading causing them damage.

Julissa B. en

Grado:

After moving they tried to overcharge me for leaving trash behind in the building when i was specifically told to throw it out-used one of the trash cans in the building to throw out my trash.

WILLIAM D. en

Grado:

Had a lot of frustration when it came time to close out the storage unit. Was told things over the phone that turned out later to be untrue, including that the unit was closed when it wasn't.

steven l. en

Grado:

I don't like that I lost my money cause I wasn't sure if I can use it cause if I didn't take the spot I would have not be able to store my vehicle it's not right they should have a refund deadline.

MICHAEL C. en

Grado:

Everything was great but there was only one person working when I arrived. I stood in line for almost an hour. The person who was at the front desk was courteous and respectful. Would have staffed up

Lori S. en

Grado:

We rented trucks for two moving dats and took advantage of free storage for 4 weeks. This is an excellent facility and everyone is very friendly. We will rent there again.

Marc R. en

Grado:

No issue, suited my needs just fine. Easy, convenient, secure access.

Francis P. en

Grado:

Would use them again

JORGE G. en

Grado:

Some of the staff members, are very rude, bad attitudes wend a information is requested, I definitely recommend the uhaul of Cumberland. Great people

Robert o. en

Grado:

Was a life saver. My sister passed away last year and getting her stuff out of her apt. was difficult. Much of it was stored at U-Haul so that took that off my mind. Thanks.

Richard J. en

Grado:

everything was as promised. Manager was professional and informative. I stored my motorcycle there and I felt it was secure ..I was able to take out bike whenever I wanted it worked for me

eufemio a. en

Grado:

I happy with the service

JOELLE D. en

Grado:

Main downside is that the staff barely acknowledge you unless you acknowledge them.

Anaisa L. en

Grado:

Refused to refund my money when i moved out information given was misleading was very upset worker not very helpful. Manager couldnt even help out terrible costumer service