Comentarios del cliente para U-Haul Moving & Storage of Parkland

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Parkland

Grado total:

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Alvin F. en

Grado:

The service provided by both Samantha Mayer and Amanda Clanin was very good and prompt. The truck was very good. You should explain the process for truck return when picking up the truck. Your facility/parking is crowded for return of the truck.

Otis P. en

Grado:

I DON'T LIVE NEAR THIS LOCATION

Linda R. en

Grado:

The whole staff and is sextremely attentive to your needs, from rental to storage they'll have you covered! Amanda-CSR, Kathleen-CSR, David-Assistant Manager and Joseph the General Manager accommodated to my request. They've demonstrated exceptional direct customer service at all times, I highly recommend anyone who is looking for Truck rental & storage space to drive to their location. Thank you Guys!

James F. en

Grado:

El cliente no dejó un comentario.

Cleveland W. en

Grado:

Wow!!! This is what I miss in customer service. That Tacoma store was on it! Great work, I"ll be sending my friends there. Thank you, Moses

Brenda F. en

Grado:

No complaints. Staff are friendly, facility is clean and organized.

RICHARD A. en

Grado:

The initial vehicle that I was going to rent, it was damaged and I had to change the vehicle in my reservation. Between David Tim and Kathleen we got it resolved and I was on the road with a clean and functional vehicle. They were very helpful in getting it resolved and I appreciate all of their hard work. When I return the vehicle Amanda helped me get it checked out and cleaned up. Everyone was super helpful and courteous, with Amanda even throwing in some jokes. If I ever have to rent another vehicle, I will definitely be coming here.

Tiffany P. en

Grado:

Jennifer Shelley was so awesome! Her customer service was above and beyond. Very friendly and efficient. My family and I lost our mother and Jennifer made it so much easier. Jennifer treated us like family. I would like to say thank you for having her on your team!

Hiroo U. en

Grado:

The experience was bad. We were reassigned the type of vehicle and pick-up location for a one-way rental. The agent claimed that it was close to the originally requested location. No! It was 17 miles away! This cost additional time and money - very unsavory business practice.

Sierra S. en

Grado:

El cliente no dejó un comentario.

Johnathon T. en

Grado:

Rates to high

Suntana T. en

Grado:

The mileage was off! It said I went way too many miles over what I really drove and I couldn’t prove it with just the gas that I put in it... was not happy about that.

Michael D. en

Grado:

El cliente no dejó un comentario.

william O. en

Grado:

Jennifer at check out was awesome. I would recommend this location to anyone great job by the staff!!

Jim F. en

Grado:

El cliente no dejó un comentario.

Darnell J. en

Grado:

El cliente no dejó un comentario.

CHRIS N. en

Grado:

Every time I go to this center the manager and his staff is AWESOME! Thank you very much for being patient with me and my men!

James F. en

Grado:

The woman who helped me, Jennifer Shelley, was wonderful. She was kind and helpful and friendly. She made our experience worth writing about. There was a little mix up on how i was going to pay for my rental and she handled it like a pro, she didn't irritated or impatient with me, for that i am so grateful. Thank You Jennifer, I hope all of my future U Haul experiences are as awesome as this one was!!

Robert N. en

Grado:

Trailer leaked , got queen mattress wet among other things. Got sorry but so far not much else

Barry W. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

The first person I felt with was not friendly at all when asked what he meant by follow the link I told him what are talking about and he said it again follow the link and take pics I couldn't find the link so I just took pics on protip he was not helpful at all and very rude. The girl that checked me back in was very helpful her name is Amanda Clanan she help me alot and showed me next how to get to the link to check in and out and very friendly that the kind of people that should be helping customer. The fuel was on empty but the paperwork said quarter tank

ERIC C. en

Grado:

This place has the worst layout and extremely poor customer service at drop off!!!! IMO the vehicle’s can be cleaned during slow time not in the return lane while people are blocking traffic waiting to return!!!! The customer service could not get worse so at least there is room to improve ??????

Mary P. en

Grado:

El cliente no dejó un comentario.

Paul B. en

Grado:

El cliente no dejó un comentario.

Geoffrey M. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

El cliente no dejó un comentario.

Zachariah C. en

Grado:

El cliente no dejó un comentario.

ranesha P. en

Grado:

Jennifer was great, best customer service I’ve dealt with. Love her

William L. en

Grado:

Very good ??service.

Aquilla J. en

Grado:

Jennifer and Amanda were outstanding customer service representatives. Both were very friendly and accommodating. Thank you, Batz

Marcela G. en

Grado:

El cliente no dejó un comentario.

Judy S. en

Grado:

El cliente no dejó un comentario.

devon W. en

Grado:

Clear communications

John M. en

Grado:

El cliente no dejó un comentario.

RUBEN M. en

Grado:

Amanda was very helpful and really cool very conversation made me feel comfortable and not rude at all very kind woman :) would recommend location to anyone:)

Danny J. en

Grado:

El cliente no dejó un comentario.

Jamile H. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

Great customer service; Jennifer was friendly, knowledgeable, and professional. Improvements can be made accessing the lot from the 96th street side, especially if there is a truck or customer vehicle blocking the lane. Not sure what the answer is, but that's my two cents. Thank you and will see you next time. Rob Jones.

James B. en

Grado:

El cliente no dejó un comentario.

Ashley S. en

Grado:

Thank you!

Corinne A. en

Grado:

Nothing Jennifer was great

Taylor D. en

Grado:

Amanda C and Jennifer were quick, efficient, and so helpful. They reassured me and walked me through the process so it was efficient and smooth. Thank you ladies! We will be back again!

Michelle D. en

Grado:

Jennifer Shelley did and excellent job helping me.

JESSIE ELIZA-MAE B. en

Grado:

There were some issues with my initial purchase of the U-Box (I was given wrong information when I called and my U-Box was moved without being notified), however I had nothing but a good experience after that. The storage facility it was in was very understanding and accommodating about the mix-up. They were friendly and attentive throughout the whole process. The only other compliant I would have is that online it would always say we owed '$0.00' for payment, even though we did have a payment due that month.

Derek M. en

Grado:

Samantha treated me very well and was a great help for my first time renting a UHAUL.

Jennifer P. en

Grado:

El cliente no dejó un comentario.

Joseph G. en

Grado:

My experience was very pleasant. The employees were efficient and friendly. I was helped by Jennifer Shelley, who I’m more than happy to leave a good review about. I’ll be doing business with this location again today and many more times in the future.

Katherine G. en

Grado:

El cliente no dejó un comentario.

Charles K. en

Grado:

Jennifer Shelley did a wonderful job getting me checked out and in a vehicle quickly and efficiently! Thanks Jennifer!

Rodney N. en

Grado:

Quick in and out, friendly staff, great freeway access.

Alma T. en

Grado:

El cliente no dejó un comentario.

Victor B. en

Grado:

El cliente no dejó un comentario.

Hiram A. en

Grado:

Top notch customer service provided savings suggestion getting the best for my money.

JAMES T. en

Grado:

Took forever to get the contract straightened out on the computer. Once that was done, everything went well.

xai R. en

Grado:

El cliente no dejó un comentario.

Connor S. en

Grado:

El cliente no dejó un comentario.

Anthalone C. en

Grado:

The staff was very efficient and got us checked out quick.

Daniel N. en

Grado:

Jennifer's Customer Service was Exemplary... She Made My visit to Uhaul Worth while... With her upbeat atitude, can do spirit, And Her Sense Of Empathy, Jennifer Was Able To Iron Out A Couple Of My Minor Snàfus.... And left me feeling good about myself.... Thank You For Jennifer, And the crew that worked that morning..... Cheers! Mr Daniel Niksich

Keashun W. en

Grado:

The storage space is so small, I can even put my stuff in there, I told them I had a 3 bedroom worth of stuff n they look at me like it would fit. I just had a storage space on Yakima for them same money n it was way better then this place the ceiling is so low, I had to fight to get my things in there. I want to go back to Yakima n it going to cost me money to switch location. Don't feel that is far, but I done have one free month you you guys n I'm going to try n go back there.

THERON B N. en

Grado:

There was an issue where we returned the vehicle after hours but wasn't counted until morning when the store opened the next day. We got charged an extra day as a result. I called the location and Joseph looked into and removed the charge. Most companies would made me bite the bullet but he really helped out going above and beyond. Thank you.

Edwin A. en

Grado:

Jennifer Shelley was very helpful and professional.

James K. en

Grado:

Jennifer was a pleasure to work with.

David R. en

Grado:

El cliente no dejó un comentario.

Nicholas B. en

Grado:

Great overall. The staff on both ends were friendly and accommodating.

Marylou H. en

Grado:

Great customer service, making arrangements for the Rental, person was great.,even when I picked up the Truck ,person was awesome service, and return of Truck, Jason .was excellent.Beyond great service THANK YOU!!

Roy F. en

Grado:

Agent was excellent and honored an original quote even though system was acting up.

shana P. en

Grado:

El cliente no dejó un comentario.

Nicole S. en

Grado:

The experience picking up was great. Dropping off, there was a very long line, and only 2 employees. They were doing the best they could, but they were severely understaffed.

Kenoah H. en

Grado:

Amazingly fast drop off of my truck (one way return location). Very clean location and the bathroom was meticulously clean. Very friendly staff even though they were short one staff person. Would definitely recommend.

AMIRAH M. en

Grado:

I need to request a full refund. This service was absolutely TERRIBLE. I went tot he first location to try and check out a truck and took 1 hour because they did not accept my card. Had to travel to three locations because trucks that I wanted was not available. Finally got a truck and used for Hours specified. Turning in was the hardest. Went to original location and waited to turn in. App and website were not working properly. Waited for an hour on the phone and got no help via chat either.

John F. en

Grado:

I was informed by Samantha Mayer that I would be able to return my truck at any location. She told me that their lot was full and would need the 20 footer taken elsewhere. I attempted to return it to another location but almost had to take it back to the pick up location.

Keneshia P. en

Grado:

David and Amanda. Awesome! Thank you for making my quick move so smooth! Your much appreciated!!!

Brittni C. en

Grado:

The whole team was great!

Donald P. en

Grado:

El cliente no dejó un comentario.

melissa H. en

Grado:

El cliente no dejó un comentario.

Erika S. en

Grado:

We found syringes full of heroin inside the cabin.

Kevin N. en

Grado:

Jennifer is awesome ??!

Jeanette G. en

Grado:

The lady when we brought back the truck was awesome but truck was horrible sounding loud had shaking in the pedal and hurt my back and leg from the jumping and jerking of the truck

dwight H. en

Grado:

I was out in the cold for two hours trying to create an account and retrieve my rental. I was never told what to expect and how to retrieve my rental, I was so cold and mad at the same and voided to give the worst review possible. I hated my experience with the after hours pick up an I be sure to complain to everyone I know. This was no reflection on the facility just the way my rental was handled.

Kimberly M. en

Grado:

El cliente no dejó un comentario.

Sheron E. en

Grado:

El cliente no dejó un comentario.

Andri P. en

Grado:

Thank you very much for your availability.

Steven T. en

Grado:

Jennifer s and Samantha m helped me get in with all the paperwork n the trailer was ready n loading. I had asked if they needed my help n they didn’t. Thank you to both of you laddies great customer service.

alan A. en

Grado:

All three of the employees i worked with were exelent. Amanda especialy did a great job checking everything and got me on my way after a long day of moving.

Kevin W. en

Grado:

I will never use U-Haul again no communication if somebody wants to know what I meant about communication call me 90784 1 2066 I think I need some kind of refund a little bit of my money back call me I'll explain

Bill Q. en

Grado:

They were very easy to work with and accommodating.

Brandi M. en

Grado:

They were quick and friendly and very helpful!

Teri C. en

Grado:

Don’t charge so much extra for gas and mileage!!! I put gas in the truck, but not more than what was in there when I got it. I also did not go more than my estimated 20 miles. My bill was $25 over what was estimated; that’s ridiculous and I am not happy about your charges at all!! I would rate this section a “0”.

JASON E. en

Grado:

El cliente no dejó un comentario.

Jeannett T. en

Grado:

I think having to pay my the miles is a bit much, flat rate would be much better

Kathleen C. en

Grado:

Kathy and David where a great help awesome customer service skills.

Sean V. en

Grado:

El cliente no dejó un comentario.

Maile L. en

Grado:

Got in and out real quick!

Laura H. en

Grado:

Keep hiring such sweet kind knowledgeable helping staff. The atmosphere with their teaming is top notch. Even got my propane tanks filled. Good staff

Brittney M. en

Grado:

When we picked up the truck and then went to check the tires we found out that the tires were all below 30 PSI and they are suppose to be at 60 PSI. So I would suggest that the tires are checked more often for the safety of the customer.

Kehau T. en

Grado:

Jennifer was great when I returned my uhaul! Always a pleasure working with her

Erric H. en

Grado:

Wonderful job from drop off location. The staff were friendly, expedient and very professional.

William C. en

Grado:

Read my case file

Kraig B. en

Grado:

the night return was kinda "scary"... no way to lock the back of truck... no secure "gas" cap... made me feel like someone could ??? steal fuel & dolly... overall, the checkout process was very quick & they had me on my way early...thank you

Cheri N. en

Grado:

The cashier is very helpful

Michael W. en

Grado:

Giving back the truck at night cost me $20.00. Having the truck back early helps you make more on the truck and you charge me . I want the $20.00 put back in my account.

kimberly b. en

Grado:

I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

Pablo C. en

Grado:

Good customer service

Kayleigh C. en

Grado:

David was very kind and helpful!

Scott N. en

Grado:

I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Marsha C. en

Grado:

I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Kelly R. en

Grado:

Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Trista W. en

Grado:

The staff Jason and David were excellent. Does seem like the store needs more help though!

Donald H. en

Grado:

Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

KAYCE B. en

Grado:

Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

felicia o. en

Grado:

Great service, all the staff were friendly and really helpful

SUNNY R. en

Grado:

After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

james b. en

Grado:

Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

Courtney M. en

Grado:

Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

juan g. en

Grado:

I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

Sean H. en

Grado:

Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Caleb C. en

Grado:

Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Javier U. en

Grado:

Had to come to this location since they did not have my u box available at the Lakewood location

Joy C. en

Grado:

The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Annia Y. en

Grado:

Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Terri J. en

Grado:

The best experience i have yet. Everyone was great

chakwan n. en

Grado:

They always assisted me with out hesitation

Thomas E P. en

Grado:

helpful staff had U-Box ready to unload, plenty of room

Shelly M. en

Grado:

This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Ron J. en

Grado:

Staff was very helpful and equipment was in good condition.

Jeffrey J. en

Grado:

Every single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!