Comentarios de los clientes para U-Haul Moving & Storage of Parkland

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Parkland

Clasificación general:

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CLAYTON P.
Clasificación:

no improvement needed as I see it. the staff was friendly, helpful, and had a sense of humor. staff can make or break a business and in this case makes this office.

Paul B.
Clasificación:

I'd like to clarify that my interactions with the staff were all top notch. They all seemed really friendly and courteous and they all seemed to be working really hard. My negatives are as follows: 1. mobile check in took way too long, 2. The truck I was renting was quite dirty and 3. I was sent out without the appropriate equipment. 1. Mobile check in was awful. I sat waiting for 45 minutes waiting for approvals and responses from the app. I ended up having to go inside to check in for my rental. Not the locations fault by any means but definitely something that should be addressed by the overall company. 2. I finally got the key to the truck and found ash all over the seats and floor boards. It actually looked and smelled like someone smoked a few cigarettes in the truck and just ashed on the seats and floor boards. In addition, there was an open cup of mystery liquid just sitting on the floor and trash in the passenger seat. In general, the truck was just in bad shape. There was even a massive dented up area that my moving crew even commented on. They were surprised that U-haul would let a truck with thier make on it go out like that. 3. I called ahead and scheduled the pick up of my Ubox . I was told that this request was attached to my truck reservation so that everything should be ready to go when I got there. Between the poor mobile check in experience and having to document so much stuff wrong with the truck, I was an hour behind schedule. I was told to drive the U-haul truck to the Ubox loading facility down the street which I did only to get there and find out that none of the towing equipment was loaded onto the truck. Fortunately, the man at the facility was incredibly kind and offered to go get the parts that should have been loaded for me so I wouldn't add unnecessary miles to the truck. That was amazing of him and I wish I were his name down so he could get recognized. At the end of my experience, I ended up falling an hour and a half behind schedule and I lost 45 minutes of the time I booked with the movers I booked on the U-haul site because I was late. Just a poor experience. Great employees attitudes however; I have to make a note of that I would have been far more upset if not for those employees that helped me

GEORGE H G.
Clasificación:

Your staff is on point.

SHARON LYN M.
Clasificación:

This location is the only place I deal with, every one is knowledgeable and people friendly

Alvin P.
Clasificación:

El cliente no dejó un comentario.

EMILY M.
Clasificación:

El cliente no dejó un comentario.

Ricky R.
Clasificación:

I purchased the insurance for rental. The customer service rep said I did not have to clean the truck because I purchased the insurance. So I did not clean truck. I was charged a $25 cleaning fee plus the tax. Never again will I rent from U-Haul.

Joshua H.
Clasificación:

El cliente no dejó un comentario.

Nico A.
Clasificación:

El cliente no dejó un comentario.

Lizzet S.
Clasificación:

El cliente no dejó un comentario.

STEPHEN W.
Clasificación:

Very friendly staff and efficient too

LYNN R.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

Good experience over all.

SHIRLEY S.
Clasificación:

I was completely disgusted. I rented a pickup truck that I had to wade in 2 feet of water! Also told to follow a link on my phone and follow the instructions! It wouldn't load! And I was expected to walk around this vehicle and take pictures before moving the truck!

JOHN B.
Clasificación:

Service was efficient and friendly. Smooth transaction.

CHRISTOPHER C.
Clasificación:

Everyone was very friendly and helpful.

CLIFTON P.
Clasificación:

El cliente no dejó un comentario.

Fatmata T.
Clasificación:

El cliente no dejó un comentario.

SHAWANA F.
Clasificación:

Great customer service!! The girl that did my reservation over the phone was the same girl that set it up in store. She was friendly and inviting and asked about my holiday. She was quick, fast and efficient. A gentleman came from the back and asked if he could help my daughter but I told him she was with me. That is how great the service was!! Thank you...you all ROCK!!

VALERIE B.
Clasificación:

keep up the good work!

LYNN M.
Clasificación:

El cliente no dejó un comentario.

STEPHEN R.
Clasificación:

Although this location was very nice, my original reservation was at another location. No truck was available when I arrived causing delays and additional mileage driving to where they moved my reservation. Very inconvenient.

PHILIP S.
Clasificación:

El cliente no dejó un comentario.

RONALD B.
Clasificación:

I had to go to 4 different uhauls to rent that truck it cost me extra $20.00 in travel because the one a block away nobody ever there and other three had a multitude of other issues..!! Won't rent from uhaul again !!

daniel H.
Clasificación:

El cliente no dejó un comentario.

THEODORE W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bruce A.
Clasificación:

El cliente no dejó un comentario.

ROBERTA V.
Clasificación:

El cliente no dejó un comentario.

DERRICK R.
Clasificación:

Service was excellent fast and efficient.

Carlos Martin D.
Clasificación:

El cliente no dejó un comentario.

Roger C.
Clasificación:

El cliente no dejó un comentario.

DAWN MARIE W.
Clasificación:

El cliente no dejó un comentario.

Elizabeth G.
Clasificación:

Thank you for doing your best when busy. :)

Benjamin A.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

ANELA K.
Clasificación:

The staff there were absolutely amazing Kathren was very informative about the different options that were available and when I needed to change this around at the last minute she was more then willing to assist me right on the spot. I can't wait till I need your service's again.

jenifer j. | First Impressions |
Clasificación:

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

RALPH G.
Clasificación:

Jennifer was absolutely AMAZING! She was friendly, helpful, and very expedient. I wish I could work with her every time I needed a U-Haul!

Phillip S.
Clasificación:

El cliente no dejó un comentario.

GIGINA G.
Clasificación:

Great customer service!

LUIS A.
Clasificación:

Doing exactly the same thing and your team works are AWESOME💪 👍 especially Amanda Clanin she is soooo nice, helpful, cooperative,

KENDRA P.
Clasificación:

El cliente no dejó un comentario.

AMANDA C.
Clasificación:

First time renting a truck on my own and David made it a breeze. On the return I was able to do a self return on my mobile and Kathleen and Dempsey were helpful to show me where to park and gave me needed information. Thank you all

Amanda C.
Clasificación:

Although customer parking is limited to the sidewalk, the staff is very accommodating and helpful. David helped me with a last minute rental and I will definitely be back to rent again. Thanks.

James W.
Clasificación:

El cliente no dejó un comentario.

GERALD LEE W.
Clasificación:

explain how to open the tailgate

Diane B.
Clasificación:

Windshield wipers were old. It rained the whole time and you couldn't see all the windows. The driving wheel was wobbly and difficult for driving. The staff at the store was awesome!!

BRETT R.
Clasificación:

Don't do your computer system update during business hours. Very frustrating for your customers to not be able to check in/out or get copies of completed transactions.

MICHAEL G.
Clasificación:

El cliente no dejó un comentario.

AHKEENU M.
Clasificación:

You need to improve on your road side service!. There isn't any!

Alison H.
Clasificación:

El cliente no dejó un comentario.

leslie S.
Clasificación:

Clean the seats to the vehicles. There was animal hair all over the seats

Phillip T.
Clasificación:

El cliente no dejó un comentario.

Daniel M.
Clasificación:

It took awhile to determine exactly where I was to pickup the trailer, but once determined it was was close by and great customer service.

FRANKLYN R.
Clasificación:

Nothing. It was great. Very accommodating for a last minute emergency rental.

Lizzet S.
Clasificación:

El cliente no dejó un comentario.

WENDY SUE B.
Clasificación:

El cliente no dejó un comentario.

DAMEON B.
Clasificación:

The entrance seems to be busy in the afternoon when returning the trailer.

CHARLES W.
Clasificación:

None

AMANDA L.
Clasificación:

Store staff were all very nice and helpful.

KENESHIA P.
Clasificación:

El cliente no dejó un comentario.

Dagmar K.
Clasificación:

El cliente no dejó un comentario.

TaCianna M.
Clasificación:

El cliente no dejó un comentario.

Jerad B.
Clasificación:

You can mark that you don't accept cash through your online reserving. I came there to get my vehicle and had to ask a friend to come in with a card to help me. Also, the dome lights in the front and the bed didn't work. The transmission sounded horrible. I felt like I was going to break down at every stop light. The gas pedal can be almost smashed to the ground before it reached 30mph. There was also a dent prior to me leaving the lot and I made sure to take pictures. None of the clerks did a walk around with me to inspect the vehicle so I documented it myself. I can email those pics and videos if you would like proof.

Lizzet S.
Clasificación:

El cliente no dejó un comentario.

Connie H.
Clasificación:

El cliente no dejó un comentario.

VALERIE B.
Clasificación:

The transaction was explained to me. representative was pacient with me. I was unfamiliar with the new way of processing a rental. Got thru it though. Thanks

ARTHUR S.
Clasificación:

The interior of the van was a little dirty...but the van ran well....and the customer service was quite good.

BRENT W.
Clasificación:

El cliente no dejó un comentario.

RUSSELL B.
Clasificación:

El cliente no dejó un comentario.

RACHEL CHRISTINE R.
Clasificación:

El cliente no dejó un comentario.

Sydney K.
Clasificación:

Poor service

TOMMY WAYNE C.
Clasificación:

Of the dozens of times I've rented trucks from Uhaul over the years, this is the first time I've ever gotten one with a full tank of fuel. Much appreciated.

JAMES B.
Clasificación:

The back of the truck had mus in it. Took to car wash yo get it out. The cab had beverage spill stains, I cleaned myself and on passenger side the inside door handle thing was sticky from who knows what. Disappointed in cleanliness especially didn't lead me to believe cleaning happened with Covid-19 going on.

Dana G.
Clasificación:

This is not the location but the reservation experience. I got a phone call two days prior to my rental time and was told that they did not have the two 26' trucks me. U-haul only had one 26' truck and I have to go to SeaTac to get it. I ordered two 26' trucks from Lakewood. I was to get a credit for the difference between the cost of the 26' and the 20' truck that I had to take instead but the credit never came. The person who called me to tell me this said that it's “just a reservation” and not that I had paid for anything. But I'd paid in full for both trucks! It was very unprofessional of a company to not have the trucks that I'd reserved and paid for in the place I ordered it from. My husband asked another representative to file a complaint and was told that he'd hear from someone the next day, but as of four days later, we have not heard a word from a supervisor. We are not the type of people that complain about companies, we just won't be repeat customers but this Is something that we felt strongly about We were treated very poorly by U-haul customer service

AHMED D.
Clasificación:

El cliente no dejó un comentario.

KATHRYN R.
Clasificación:

El cliente no dejó un comentario.

SAMUEL M.
Clasificación:

The day I rented a storage unit I was unable to access the unit. I sat with a half emptied box truck for over an hour because the staff forgot to unlock the unit prior to renting it to me. No managers were present on site and I sat in the freezing cold the entire time on hold waiting for anyone to pick up.

Miguel A.
Clasificación:

Guy was nice enough, but still charged me an extra $50 for miles that if I had gotten the right truck in the first place I wouldn't have had to make an extra trip. U-haul in North Bend should pay my bill. This is their fault. They really ruined my whole moving experience, I did not plan on having to make two trips back and forth from Snoqualmie to Tacoma. I am completely disgusted with how U-haul operates their business.

Travis W.
Clasificación:

One of the staff members did not wear a mask inside the building or outside while interacting with customers and other employees, despite the international pandemic and public health crisis. I can't recommend anyone visit this location if they don't care about the safety and health of their customers. The other staff members I interacted with were excellent, helpful and professional.

Channel J.
Clasificación:

All Uhaul offices should be able to change drop off destinations. Also, I was almost charged the same amount for a 10 foot uhaul that a 15 foot one costs because the worker couldn't see it was cheaper like I could on my end.

Celia H.
Clasificación:

Amanda, Jennifer, Dempsey and one other girl who helped me with trying to upload the picture of the fuel gauge(sorry missed your name) all above and beyond from fixing another stores unwillingness to try to work with me! Checking in and out at my normal rental location was quick and pleasant! Your store has an excellent team and I much appreciate the customer service! Thank you!

ROBERT BRIAN H.
Clasificación:

Thanks again

Gerald M.
Clasificación:

Parking for personal vehicle

Rebekah R.
Clasificación:

El cliente no dejó un comentario.

MARIAS M.
Clasificación:

Everyone was giving me different pricing I was stressed when I was told I'd get a phone call with in an hr. And never did. I called multiple times for availability and spent most the time on hold maybe called 4 places maybe 7 times and on hold for each one for 13-17 min.

JOHN J.
Clasificación:

Nothing you all we very courteous and polite.

RYAN PAUL H.
Clasificación:

Problem is with the 3802 center street location. Made a reservation but it wasn't there. Had to settle for a smaller truck for a shorter time frame

Harvey H.
Clasificación:

Your doing well?

DOUGLAS M.
Clasificación:

El cliente no dejó un comentario.

ROBERT D.
Clasificación:

El cliente no dejó un comentario.

Stanley C.
Clasificación:

El cliente no dejó un comentario.

Tiffany S.
Clasificación:

El cliente no dejó un comentario.

PENNY M.
Clasificación:

El cliente no dejó un comentario.

Dennis S.
Clasificación:

They need a bigger lot.

LEE J.
Clasificación:

El cliente no dejó un comentario.

Anthony T.
Clasificación:

I think when reserving a truck the customer should be contacted before switching pickup locations. This is the second time I have been switched to locations way out of my way. Also I'm not sure what the purpose of the mobile pickup is if I have to come in the store & wait in line to pickup the keys.

Eric C.
Clasificación:

I reserved my appointment 10 days in advance. I reserved a 26 foot truck for the Puyallup location nearest my house. I was called a few days later and told that the truck would not be available for that location and I would need to pick up at the 96th St/Pacific Ave location. Not a big deal, but definitely not an ideal location. I stated over the phone when my location was changed that I needed the truck at 9 am. I called the morning of the move to verify my truck would be there, only to be told my truck would be available at 3 pm. I advised the person on the phone that I needed the truck at 9 am(it was 745 at this point). Fortunately, the truck was available and my pickup for 9am was good to go. I completed the necessary documentation for pick up online prior to my arrival at the location in order to speed up the pickup process. I arrived at the location and was given the keys to the 26 foot truck I had reserved. I was told there was an eighth of a tank of gas in the truck and to bring it back with at least that much in it. Again, no big deal. I went out to start the truck, only to find it was completely empty and would not start.. Not a fume of gas present. I went back inside and notified the employee who stated it was common at this location for trucks to be siphoned of their gas overnight. The employee stated he would need to go get gas to start the truck. The employee took off (on foot!) with a gas can. He came back approximately thirty minutes later with 2 gallons and we got the truck started. I assumed the employee would now update my rental paperwork to reflect there is not actually an eighth of a tank in the truck, but again I was let down. I went back in again and had to carefully explain to the employee the monetary difference between 2 gallons and an eighth of a tank in a large truck like this. He still didn't understand, but I expected that at this point. He eventually changed the paperwork to reflect reality. I asked why if there was such a problem with gas theft, why they wouldn't put up a fence, put on some locking gas caps, or show up a bit early to check their reserved trucks fuel levels. The employee stated the CEO "didn't believe in fences". Whatever that means. I did everything possible to make my experience with your company quick and easy and you dropped the ball. I'm amazed you are still in business with the way you operate.

CONNIE R.
Clasificación:

El cliente no dejó un comentario.

ROBERT D.
Clasificación:

Friendly staff

NINA C.
Clasificación:

A fellow installed my ball hitch receiver upside down, So that the trailer hitch, which was already quite low because of my vehicle, was at a downward angle. This caused a decent amount of scraping of the hitch when pulling into gas stations and hotels. I also got flagged down for my chains dragging and sparking, just after leaving u-haul, and the chains were given too much slack. These are both very fixable/avoidable things so it didn't end Up being too big of a deal but it was frustrating to not have them done right from the beginning. Twice I was told, after my trailer was full (700lbs worth of stuff) That the trailer should have been angled differently but I couldn't change it because the trailer was too heavy at that point. Left me fearful while driving cross country. I was also not given any guidance or tips on how to set up or maneuver the trailer which I asked for. Everything was brushed off with a “it'll be fine”.

SONDA S.
Clasificación:

El cliente no dejó un comentario.

FuA A. | Overall Experience |
Clasificación:

A great place and nice people work there.

Anna E. | First Impressions |
Clasificación:

I had no idea uhaul had storage. Moving across state, this was a huge help.

Aleeah j. | First Impressions |
Clasificación:

The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

Hugo C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Terri J. | Overall Experience |
Clasificación:

It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded

Jacqueline S. | Overall Experience |
Clasificación:

I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.

Gloria H. | First Impressions |
Clasificación:

Awesom staff! Very helpful

THEODORE W. | First Impressions |
Clasificación:

Prices are kinda high for what you get.

Megan d. | First Impressions |
Clasificación:

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

William P. | Overall Experience |
Clasificación:

I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.

Bill Q. | First Impressions |
Clasificación:

They were very easy to work with and accommodating.

kimberly b. | Overall Experience |
Clasificación:

I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!

Pablo C. | First Impressions |
Clasificación:

Good customer service

Kayleigh C. | Overall Experience |
Clasificación:

David was very kind and helpful!

Scott N. | Overall Experience |
Clasificación:

I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Marsha C. | Overall Experience |
Clasificación:

I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Kelly R. | First Impressions |
Clasificación:

Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Trista W. | Overall Experience |
Clasificación:

The staff Jason and David were excellent. Does seem like the store needs more help though!

Donald H. | Overall Experience |
Clasificación:

Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

KAYCE B. | Overall Experience |
Clasificación:

Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

felicia o. | Overall Experience |
Clasificación:

Great service, all the staff were friendly and really helpful

SUNNY R. | Overall Experience |
Clasificación:

After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

james b. | Overall Experience |
Clasificación:

Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

Courtney M. | Overall Experience |
Clasificación:

Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

juan g. | Overall Experience |
Clasificación:

I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

Sean H. | Overall Experience |
Clasificación:

Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Caleb C. | Overall Experience |
Clasificación:

Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Javier U. | Overall Experience |
Clasificación:

Had to come to this location since they did not have my u box available at the Lakewood location

Joy C. | Overall Experience |
Clasificación:

The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Annia Y. | Overall Experience |
Clasificación:

Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Terri J. | Reservation |
Clasificación:

The best experience i have yet. Everyone was great

chakwan n. | Overall Experience |
Clasificación:

They always assisted me with out hesitation

Thomas E P. | Overall Experience |
Clasificación:

helpful staff had U-Box ready to unload, plenty of room

Shelly M. | Overall Experience |
Clasificación:

This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Ron J. | Overall Experience |
Clasificación:

Staff was very helpful and equipment was in good condition.

Jeffrey J. | Overall Experience |
Clasificación:

Every single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!

No se han enviado comentarios para esta ubicación.

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