Customer Reviews for U-Haul Moving & Storage of Panama City

6489 comentarios

1000 W 15th St   Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

(850) 769-3268

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 769-3268

1000 W 15th St
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

sabina b.  |  Overall Experience 
Rating:
1.0

Employees were not well versed on the equipment nor how to navigate the software used to book the services. I was there over an hour with the same employee. She had to start over 3 times, ask other employees how to input the request (they didn't know either). Eventually, I offered to go to another location who might be able to help better and they figured out a way to make it happen. Vehicle wreaked of cigarette smoke and had multiple stains throughout, which would've been easily cleaned with a damp rag. At that point, I needed the truck and was already behind schedule so I went ahead and accepted it.

David O. 
Rating:
1.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

Me and my daughter had a awful experience with the Truck, we broke down 2 Times, We waited for hours on the side of the road for someone to assist us,customer service from uhual was very pleasant I must say , she tried her best to get us help, so that was very much appreciated, other than that after they had sent some one out to fix the truck , moments after he left , the truck broke down again ‼️My daughter end up missing work that following day due to the fact we didn't make it back home till after 5 in the morning, we was scared sitting out there on the side of the road,-a policeman came and sat with us also was able to escort us to a safe place until the u-hual company brought us another vehicle.I paid 186.,00 dollars just for the truck to break down and I was never Compensated for my time suffering and lost wages

SANDRA A. 
Rating:
3.0

The truck that was rented to me was in horrible shape. The horn did not work. The passenger seatbelts did not work. The drivers side windshield wiper was bent.

James M. 
Rating:
5.0

Customer did not leave a comment.

KENROY P. 
Rating:
5.0

Customer did not leave a comment.

corey H. 
Rating:
4.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Inform customers of key pickup box when registered online...waited in line for over 1 hr.....loved equipment and sweet service!!!!

RUBY T. 
Rating:
4.0

Need more help with customer service. Didn't like the wait time

DEBORAH R. 
Rating:
4.0

Customer did not leave a comment.

suzanne R. 
Rating:
4.0

Need to give more room for people to park the return vehicles. Always a giant traffic jam!!

DIANA S. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

It is a very busy place. Had to wait in line a long time for service due to staff being tied up.

EDWARD M. 
Rating:
3.0

Could not use phone check in.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

Inside help was very disorganized and the outside lot had no available parking

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Please make it clear to others that the unload labor guys do not assemble furniture once unloaded. "Q" and his team did an excellent job and would definitely request them in the future!

RON R. 
Rating:
3.0

Customer did not leave a comment.

Danielle B.  |  Overall Experience 
Rating:
5.0

Make pickup more readily available

Adrian O. 
Rating:
5.0

Customer did not leave a comment.

LEZLIE J. 
Rating:
5.0

Customer did not leave a comment.

LEWIS H. 
Rating:
4.0

Location sucks

Michael F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

I have used this location a number of times. It's always great when you walk into the office and are greeted with happy and smiling employees. They are a pleasure to work with weather it's picking up a trailer or truck, or dropping off the equipment. I recommend this location.

CHARLES B. 
Rating:
5.0

Hire more employees. I think the ones you have are worked too hard.

Jonathan S. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Add more knowledgeable staff.

VERA M. 
Rating:
3.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Kristin C. 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie C. 
Rating:
3.0

Customer did not leave a comment.

Connie H. 
Rating:
3.0

When equipment is turned in, there was no paper work showing turn in. UHaul personnel were not paying attention as to what was happening. After leaving the UHaul store, I called the regional office to discuss what happened in th PC store and to confirm the return of the trailer.

Rex B. 
Rating:
1.0

Did not have my reservation after waiting 45min in line because location was under staffed. Was forced to come back another day. The second time we came back, we called prior to showing up and confirmed the equipment was available and reserved for us. When we showed up it was not available. I will not recommend u haul. Terrible customer service.

BRIAN SCOTT V. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY J.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Michael F. 
Rating:
3.0

Enough personnel to manage the number of customers.

David M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
4.0

Customer did not leave a comment.

RUTH S. 
Rating:
5.0

Customer did not leave a comment.

Mary N.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly.

Julie D.  |  First Impressions 
Rating:
5.0

Denver could use half the trucks and trailers that are parked at the Panama City site. Hire folks to drive them back west. Everyone is moving to FL. Denver, NY, CA. The guy collecting trailers at the drop off site was quick, courteous and efficient. Give him a big RAISE before you loose him.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

All of the staff were excellent and extremely friendly. I would absolutely return and refer anyone who is in need of a U-Haul to this location.

Bobbi P. 
Rating:
5.0

Sunday was not time convenient

CHRISTOPHER JAME M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
2.0

Vehicle was filthy. Smoked out. Transmission issue. Trailer- tie down straps defective. Tire blowout.

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Very easy process with online registration process.

Vernon B. 
Rating:
4.0

More office/admin support

Ronald N. 
Rating:
4.0

Was a very quick delivery. The gentleman working was very fast at unhitching the trailer & that was that.

Tracey M. 
Rating:
4.0

More personal. This location appears to be suffering from staff limitations like most businesses.

EUGENE P. 
Rating:
5.0

Customer did not leave a comment.

Bob G. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH L. 
Rating:
1.0

Original reservation cancelled, pick up new location. showed to pick up on time not open. Called customer service was told location closed. Pickup new location waited 45 minutes got keys truck not found in lot, went back inside issued new truck, got home to load pulled out ramp all jacked up could not use. Called customer Service 25-30 minutes, transfer to Roadside Assistance 30min wait told them was not responsible for ramp, was noted. Stoped by Department of Agriculture for not stopping at Ag Inspection Station. Was Issued a warning ticket for not stopping. The trip from hell.

Michael M. 
Rating:
1.0

Inefficient and poor overall customer service.

Paul B. 
Rating:
1.0

terrible customer service. i was appalled

Alissa H. 
Rating:
5.0

Customer did not leave a comment.

DURAND M. 
Rating:
1.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
1.0

Customer did not leave a comment.

Jayson D. 
Rating:
5.0

I came in on Sunday (Memorial weekend) after completing paperwork on app. Walked in 30 minutes before pickup time and found long line of customers waiting to get to the counter. One guy working the counter(great guy great attitude) working his but off trying to get people out on their way. Moral of story- standing in long line for long periods of time waiting to get to the counter is very frustrating. Help your good employee's out with a little more help on a holiday weekend.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W.  |  First Impressions 
Rating:
5.0

The customer service was really great. Much better that the week before

ROBERTO R. 
Rating:
5.0

Customer did not leave a comment.

RAI W. 
Rating:
3.0

The cost is insane.. never doing this again

Warren C. 
Rating:
3.0

Need to have equipment found and ready by the time the customer is picking up. Was told two different things about dropping off. I got a discount for driving to North GA. Was told I could drop off at any location as long as it was not in my yard.

KRISTY F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Everything went very smoothly. Thanks.

KIM P. 
Rating:
5.0

fast, friendly, great service for a great price.

James B. 
Rating:
4.0

Customer did not leave a comment.

steve D. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Because a when I went to take my items I noticed that there was cockroach in the storage

Jaziel C.  |  Overall Experience 
Rating:
5.0

very friendly and helpful staff!!

RICHARD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
5.0

Needed more people as there was several people waiting in line to get their rentals. My wait time was about 35 minutes to get to the customer service rep. She was great but needed more help.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

CRAIGC B. 
Rating:
5.0

Only thing is you should probably have additional help. Long line inside and only 1-2 folks to assist. They were great folks, no complaints, but need help for business volume I saw. Same for pulling in truck and trailer for drop off. Congested. Backed up. Guys outside were overwhelmed and I had to park in street and wait. Finally got in. Need to rethink your turn in process. Go to airport hertz rental and do turn ins like they do. Uhaul very good overall. Thanks! Chuck Weigle

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

RUTH S. 
Rating:
4.0

Customer did not leave a comment.

Johncarl B. 
Rating:
5.0

Thank you! Yall did great! We couldn't pull at the check it was full but we parked it in front of the first truck at the check in parked

AALIYAH M. 
Rating:
4.0

I wish I could emailed from the first location I was told to pickup

Mutsuhiko O. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
3.0

The staff was very helpful and nice. The location was understaffed however and we had to wait a while to get our truck.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Marshall F. 
Rating:
5.0

Customer did not leave a comment.

Alexis S. 
Rating:
2.0

I reserved the truck to pick up through the online process and the first number of the truck was nowhere to be found after walking all over the lot looking for it. Then I received another truck number and I had to go inside to retrieve the key.. It was a little frustrating walking all over the parking lot in 93 degree weather and then having to go inside and wait in line to get the key. Disappointing to say the least.

Christie F. 
Rating:
5.0

Wonderful experience!

BONNY B. 
Rating:
4.0

The check in process is painfully slow. Streamlining it would be a great improvement.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

You help me with everything you were very friendly Thank you. Great price.

ANDREW B. 
Rating:
5.0

More employees

John P. 
Rating:
1.0

We were charged from both locations, the pickup in Ocala, FL & the drop off in Panama City, FL. When we called to correct we were told dispute the charge with our bank. That is wrong. We shouldn't have to do that. U-haul should credit us back. That is terrible customer service.

Eduard V. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
2.0

Even doing the online check-in it still took over an hour to get the truck after getting the truck there was no a/c the check engine and airbag light was on.

Austin G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

The gentleman working was alone and super busy but was still great!

Daniel W. 
Rating:
3.0

The only problem I had with the drop off location was they needed more help. The guy was nice just needs more help.

Janet J. 
Rating:
3.0

The only problem that I found was the millage because y pickup the ruxk and leave and after I leave I saw that the paper show 8 miles less than the truck so at the end I pay for 8 miles that I didn't drove and the gas the paper show that was half and had a little bit less than half. I know that is hard to hire someone but it took almost an hour in the line waiting

ROBERTO R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

I received a text telling me location to drop equipment that was different from my chosen location. Upon arrival and passing MANY locations along the way, they inform me they do not accept trailers. Sent me to another location way out of my way. ANOTHER waste of my time and gas. Very disappointed. AND, when I booked the truck and trailer online, I checked the box to have a rep call me in advance. That never happened.

Sharon L. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
2.0

Please staff, or close, or set hours when staffed.

William F. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Franklin C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Symeon B.  |  First Impressions 
Rating:
1.0

The facility was clean, but the staff were VERY RUDE!! I was locked out of my unit, NOT DUE TO PAYMENT, but an oversight to the lock I bought. I NEVER received a call about the issue either. Then I was DOUBLE CHARGED this last month and again, NOT BECAUSE I OWED, I have ALL my bank statements, I can show that I was ON TIME, EVERY MONTH. I would love to get that $100 back but I know that's not possible because the staff are VERY RUDE AND UNFRIENDLY.

Melissa B.  |  Overall Experience 
Rating:
5.0

I had never had a storage unit before and was so surprised at how clean and well kept these U-Haul Storage units were. They have a very good restroom which is large and clean with the paper toilet seat covers. I had one of the inside units and I felt my belongings were safe and I did not worry or feel like I needed to go by and check on it. When I need a storage unit again, I will definitely use the U-Haul at 15th St and Balboa.

Cortez V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny H.  |  Overall Experience 
Rating:
4.0

I went to get a Uhaul in order to empty my storage unit. The doors to the climate controlled units were locked and the attendant had a difficult time getting them unlocked (no fault of him). We are given a time limit to return the Uhaul but waited almost an hour to get in. You need more help. The employees are working as fast as they can but there is always a line.

Glenda B.  |  Overall Experience 
Rating:
3.0

El tamaño para mi mudanza fue insuficiente.

janet m.  |  Overall Experience 
Rating:
4.0

Staff did a good job

Justin B.  |  Overall Experience 
Rating:
5.0

I have no complaints, except they need more than one person in the office helping people. The line is always long.

Glenda B.  |  Overall Experience 
Rating:
2.0

Staff was unprofessional and rude. Very difficult to locate office in the facility.

Sherrie P.  |  First Impressions 
Rating:
5.0

Tristan was awesome got me setup and took good care of me.

Kenneth B.  |  First Impressions 
Rating:
5.0

Always clean and kept to temperature.

Miren G.  |  Overall Experience 
Rating:
5.0

The manager is a sweetheart. God bless her.

Dayanara J.  |  Overall Experience 
Rating:
5.0

Great pricing and service!

Danny H.  |  First Impressions 
Rating:
5.0

Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experience

Betty S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

helen w.  |  Overall Experience 
Rating:
5.0

Tori was amazing and very understanding to our issues!

Ariel G.  |  Overall Experience 
Rating:
4.0

We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.

Jeanette P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzanna M.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

bonnyjean B.  |  First Impressions 
Rating:
4.0

It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!

Erica E.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tasmine G.  |  Overall Experience 
Rating:
3.0

When a customer comes in to check out, the employees shouldn't ask them to write their information down to be taken care of later. I was asked for my information, and was told it would be taken care of by closing that day. It was not. I had to make another trip to make sure it was, because no one would answer the phone or their email. It was an avoidable inconvenience to me, the customer. Never take advantage of someone's time. It's rude.

Tina Y.  |  Overall Experience 
Rating:
4.0

Surprisingly this is the first above average experience I’ve ever had with U-Haul, the other few times I used you, I had horrible customer service & vowed to never come back, unfortunately, I was in a jam & had no choice but to rent from U-Haul & didn’t have any problems until 2 hours after we turned the truck in when my credit card was charged for the additional mileage on the truck, which isn’t an issue, except for the fact that it should have been done at the time of the return or a quick phone call to let me know that there were additional fees being charged. I was shocked & slightly surprised by the random text message saying my card was charged for $18.00 & me not being made aware of the charge nor exactly what the charges were I was being billed.

William T.  |  First Impressions 
Rating:
2.0

Multiple attempts to reach the store to verify account was closed! After 2 days of trying to reach by phone, I had to go to the store to have account closed. Poor service!

George S.  |  Overall Experience 
Rating:
3.0

Me and my mother spent all weekend moving from Memphis. We took advantage of your self storage because it had after hours. My facility closed at 7 and we were there at 7:15. The code pad to enter the unit was "out of service" and it said to call a manager. When we called the number provided, it went to the call center. The woman in the call center called the number for the "manager" and it went straight to voicemail. So now, we have a truck full of stuff and the uhaul we rented is going to be late due to this, because I have to work and cannot finish unloading the uhaul.

Sarah H.  |  Online Move In 
Rating:
5.0

The staff was very courteous and knowledgeable

Angela W.  |  First Impressions 
Rating:
5.0

KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.

ron s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla P.  |  Overall Experience 
Rating:
5.0

uhaul is always there when i need them. the location on 15th street in panama city is exceptional.

john f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pedro r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lance H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

schcora w.  |  First Impressions 
Rating:
2.0

This facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.

bruce s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan L.  |  Overall Experience 
Rating:
5.0

Tori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .

john i.  |  Overall Experience 
Rating:
4.0

The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.

Chris F.  |  First Impressions 
Rating:
5.0

I had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!

Katherine j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda C.  |  Overall Experience 
Rating:
5.0

The only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.

THOMAS L.  |  Overall Experience 
Rating:
3.0

It was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.

Genea S.  |  Overall Experience 
Rating:
5.0

THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON

Cat5 S.  |  First Impressions 
Rating:
5.0

I had no problems with the service. The unit availability and access simply did not meet my needs.

SHARLA S.  |  Overall Experience 
Rating:
4.0

Staff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She’s a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!

denise b.  |  Overall Experience 
Rating:
5.0

The staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. 😊

Katherine j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard F.  |  Overall Experience 
Rating:
4.0

The female that helped me get 3 units was fantastic. I wish I knew her name.

Randy W.  |  First Impressions 
Rating:
4.0

The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There’s a curb, no ramp in front of the sliding glass doors for moving in/out.

Roman A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vern M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GARRET C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna P.  |  First Impressions 
Rating:
3.0

The extra fees for insurance should be refunded when u leave

kadeen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy s.  |  Overall Experience 
Rating:
3.0

Opening hours are at mercy of whomever works any particular day . The hours posted are not observed by the company so sometimes there is no access to storage units .

Macie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tieyone m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL S.  |  First Impressions 
Rating:
5.0

Judy who runs the facility is great

Ed G.  |  Overall Experience 
Rating:
1.0

Extremely rude ....hung the phone up on me several times when calling. Will not work with you at all . Charged several late fees during the covid 19 . Dont recommend to anyone

jennifer h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARRIE B.  |  Overall Experience 
Rating:
4.0

Received a rude phone call early in my rental experience; not even identifying himself before accusing me of not paying my storage rental before getting the specifics.

Marie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie B.  |  Overall Experience 
Rating:
5.0

Stressless operation with very clean and new storage lockers

Cortez V.  |  First Impressions 
Rating:
5.0

I've had to change storage units 3 times within 1 day. I'm so thankful for the staff, making the transition smooth and easy. Everyone were so helpful, nice and happy to be at work. I know with the COVID, its a stressful time for everyone, but I felt very safe with locking up my furniture and going on about my day. Thank You U-Haul Family PC

Genevna M.  |  First Impressions 
Rating:
5.0

Very clean bug and rodent free. Can’t wait to try the new section from the old at&t building. Great place to rent trucks, trailers, storage buildings, fill your propane bottles up, and get moving supplies at a reasonable price. Very nice establishment and one happy customer.

Mark N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
2.0

Horrible and torri is a mgr after they approve my refund torri called back and had it deciliter very rude and I have never had any problems after 30 years of using this services never again she won’t smile very rude

Carol m.  |  Overall Experience 
Rating:
2.0

Torri was so rude and the black guy was so mean to me in which I am a black female he was very ghetto and treated me very shabbily I don’t see how torri is a mgr and it smelled like marijuana very heavily I have used this giant company over 30 years and never had no problems torri is rude as I ever seen some one need to send a secret shopper in there ugh

Carol m.  |  Overall Experience 
Rating:
3.0

The storage unit did not have any lighting, so I was only able to access my things during the day, and the door does not stay open, so I had to use something to keep the door all the way open to see when I wanted to find something in the unit.

Maureen H.  |  Overall Experience 
Rating:
1.0

I rented this unit for my daughter & grandson for just a month. When we came to get the rest of my grandsons stuff there was construction debris all over all his toys & stuffed animals. They are doing construction in this building. His dinosaur car coupe now has white paint all over it where it fell from the ceiling during construction as well. I don't think you should rent a storage unit that is still under construction just to get money. Now all his toys are ruined.

Dottie M.  |  Overall Experience 
Rating:
4.0

My experience with this storage facility was excellent overall. It was clean and well maintained with helpful staff. My only complaint is that my access card did not work well even when I typed in the number. The alarm was going off repeatedly when I was packing up and I'm not sure if I was the problem.

SUSAN L.  |  Overall Experience 
Rating:
1.0

See above.

travis f.  |  First Impressions 
Rating:
5.0

Kept Their Word...

Robert G.  |  Overall Experience 
Rating:
5.0

They were very helpful.

Jessica M.  |  First Impressions 
Rating:
5.0

Everything was great

JODI H.  |  Overall Experience 
Rating:
3.0

Multiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ grade

JEFFREY C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, and i will send all my friends to your business

Dana M.  |  First Impressions 
Rating:
1.0

The nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continued

Robert G.  |  First Impressions 
Rating:
5.0

Great service

Anne P.  |  First Impressions 
Rating:
3.0

Units should be clean before renting to another customer. Front office staff is super friendly.

liane b.  |  First Impressions 
Rating:
5.0

People, place and facilities were great and if we need storage again we will return

judy n.  |  Overall Experience 
Rating:
5.0

Tori is always making moving easier

VICTOR H.  |  First Impressions 
Rating:
5.0

Great service

TOVAKYSHE W.  |  First Impressions 
Rating:
5.0

Was great , all my needs was taken care by staff

gary s.  |  Overall Experience 
Rating:
2.0

Sucked

Lisa G.  |  First Impressions 
Rating:
3.0

They need more weekend staff

Lisa G.  |  Overall Experience 
Rating:
4.0

My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client’s business resolved.

JOEL N.  |  Overall Experience 
Rating:
3.0

you stand around and wait and wait for help

donald `.  |  Overall Experience 
Rating:
4.0

We have enjoyed keeping our belongings here. Always clean floors and friendly staff.

Sam N.  |  Overall Experience 
Rating:
4.0

Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

Thomas T.  |  First Impressions 
Rating:
5.0

Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.

bobbie a.  |  First Impressions 
Rating:
5.0

Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!

JOEL N.  |  First Impressions 
Rating:
5.0

Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.

debra m.  |  First Impressions 
Rating:
5.0

Excellent customer service

Shanikka D.  |  Overall Experience 
Rating:
5.0

I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.

jennifer m.  |  Overall Experience 
Rating:
5.0

great service

sherry m.  |  First Impressions 
Rating:
2.0

Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stink

Dana M.  |  Overall Experience 
Rating:
5.0

Thanks so much.. Rachael is a great employee with Uhaul

Khalilah H.  |  Overall Experience 
Rating:
4.0

Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.

JERRY W.  |  Overall Experience 
Rating:
4.0

Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.

TOM G.  |  Overall Experience 
Rating:
5.0

The A team rocked!

Dana M.  |  First Impressions 
Rating:
5.0

Great job from start to finish. Professional , timely , and reliable.

Pam T.  |  Overall Experience 
Rating:
3.0

We were in desperate need for storage and you provided. Thank you very much.

Dorothy Y.  |  Overall Experience 
Rating:
1.0

When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-Haul

Bradley W.  |  Overall Experience 
Rating:
5.0

This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!

Gina C.  |  Overall Experience 
Rating:
5.0

very professional crew .Always a pleasure ,

Mark D.  |  First Impressions 
Rating:
5.0

I could not find my key and they were helpful in finding a locksmith.

Bill R.  |  Overall Experience 
Rating:
5.0

We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfied

Gina C.  |  First Impressions 
Rating:
1.0

Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!

Jean L.  |  Overall Experience 
Rating:
1.0

Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.

Teresa A.  |  Overall Experience 
Rating:
1.0

Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.

polly s.  |  Overall Experience 
Rating:
2.0

I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.

Ryan B.  |  Overall Experience 
Rating:
4.0

Thanks

Robert H.  |  Overall Experience 
Rating:
1.0

I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uh

Antonio T.  |  Overall Experience 
Rating:
1.0

Tried for 5 days to speak to someone there. No one ever called back.

james d.  |  Overall Experience 
Rating:
3.0

This facility always seems to be understaffed. I always have to wait in line everytime.

Patrice B.  |  Overall Experience 
Rating:
4.0

After Hurricane Michael I was pleased with the way they handled my damage

marcia b.  |  Overall Experience 
Rating:
5.0

Your costumer service is awesome.

pedro r.  |  Reservation 
Rating:
5.0

It was a good move

BARBARA M.  |  Reservation 
Rating:
5.0

The facility and staff were great. Thank you.

jeff p.  |  Overall Experience 
Rating:
5.0

We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.

rick l.  |  Overall Experience 
Rating:
4.0

Very easy to get our UBox, truck and trailer rental.

Laura B.  |  Overall Experience 
Rating:
5.0

I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!

Tenika b.  |  Overall Experience 
Rating:
5.0

Everyone made it a pleasure to work with!

Philip S.  |  Overall Experience 
Rating:
4.0

Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.

Glen E.  |  Reservation 
No reviews have been submitted for this location.

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