Customer Reviews for U-Haul Moving & Storage of Panama City

6279 comentarios

1000 W 15th St   Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

(850) 769-3268

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(850) 769-3268

1000 W 15th St
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always clean and kept to temperature.

Miren G.  |  Overall Experience 
Clasificación:
1.0

Very poor customer service, not to mention it took one hour to pick up a 6x12 trailer that was reserved. The complete service was horrible and I won't suggest using this location for any of your needs.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

Gracias

MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim F. 
Clasificación:
4.0

Everything was as expected although there was only one person working the counter. She did an excellent job getting everybody taken care of. She should be recognized for her effort. It was a long line on a Saturday morning.

JOSEPH H. 
Clasificación:
5.0

Great experience, great equipment

Kendall C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA H. 
Clasificación:
3.0

My only complaint is that the self storage was supposed to be free for 1 month, my stuff was there for 4-5 days only and they still charged me for it, the monthly rate.

Stephanie P. 
Clasificación:
5.0

Nothing I can think of

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LinCherria B. 
Clasificación:
1.0

The facility was understaffed, the staff that was there were rude and dismissive. The equipment was not ready to be rented, were it not to one of the area managers being in the lot at the time don't know how long it would have taken to get the situation resolved. I have done my best to avoid this facility but it seems that uhaul has other ideas.

Todd S. 
Clasificación:
5.0

nice people..

cleo S. 
Clasificación:
5.0

The manager is a sweetheart. God bless her.

Dayanara J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE L. 
Clasificación:
5.0

Everything was good i was impressed with the customer service they were very helpful

Jackie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

U-Haul personnel was very friendly and knowledgeable. It was a great experience- quick and easy. Would definitely recommend.

Jamie C. 
Clasificación:
3.0

A

Daniel K. 
Clasificación:
1.0

El cliente no dejó un comentario.

robyn C. 
Clasificación:
4.0

Staff/location was great!

Lyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry W. 
Clasificación:
5.0

A quick link pre filled out with info, and we just click and verify, with pictures,, couldn't get logged in,, also customer behind me was have issues trying to navigate the website

Wilbur H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

Just keep doin the great job y'all folks up there are already doin. Thanks for your efforts and attention to details. 5 star Top Notch service & thank you!

Jeremy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

Everyone has as friendly and despite the high traffic every employee was on top of their game. I was very impressed

Anthony D. 
Clasificación:
5.0

Associate Danny went above and beyond the call of duty by facilitating a rapid efficient truck and auto transport turn-in during a severe storm and tornado watch. He allowed my wife and I to stay safe inside the facility as the storm raged and blew debris outside. We will not forget his compassion and professionalism.

ROGER B. 
Clasificación:
5.0

Great pricing and service!

Danny H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

azria N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experience

Betty S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

helen w.  |  Overall Experience 
Clasificación:
5.0

Everything is good

Andrea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kearrea A. 
Clasificación:
5.0

Tori was amazing and very understanding to our issues!

Ariel G.  |  Overall Experience 
Clasificación:
5.0

Customer service above excellent.

MELANIE W. 
Clasificación:
1.0

I was charged double what I was quoted with no explanation as to why. I returned the truck in perfect condition and on time. They won't answer my calls so I am very frustrated.

linda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick J. 
Clasificación:
4.0

There check-in and checkout process on mobile doesn't work with Firefox browser. I was unable to upload photos as needed. Was able to switch to Chrome browser, but I had to change me default apps in order to accomplish this. No excuse for poor programming.

STEVEN W. 
Clasificación:
4.0

We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.

Jeanette P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
4.0

Ensure that the vehicles get better gas mileage!!!

JOHNNY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
4.0

They did charge an extra day,, I had 4 days, Thursday to Sunday right. That part if not right. I will call the CC company and have that tossed off.

MERPHIS E. 
Clasificación:
5.0

Thank you, I'm very happy with the service!!

Francisco F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

Best UHaul location in Panama City but could use more staff.

Christie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl G. 
Clasificación:
4.0

A better drop off location

antonio W. 
Clasificación:
5.0

El cliente no dejó un comentario.

suzanna M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas P. 
Clasificación:
5.0

Newer clean truck drove easily, was well satisfied

clifford P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

Would not let me take a picture with the android app.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiera P. 
Clasificación:
1.0

I waited over at 2 and 1/2 hours in line to rent this trailer. In an hour and 45 minutes while I was waiting in line one person got a trailer. There was a truck on the lot that was rented out to four separate people at the same time. Once that truck was rented out it didn't even start. While I was there the lady in front of me had her truck stolen from the parking lot right as she was about to get in it and it took the employees two and a half hours to figure that out because the line was so long. The guys working the lot were the only competent people there. They said that most people were new because it was such a bad place to work that nobody wanted to stay. I have heard terrible things about the manager and it seems like nobody wants to fix this place. I will never rent from this place again and I'm seriously disappointed in the lack of quality control between U-Haul stations.

Andrew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rafael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

no coments

WILFREDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
5.0

The place I dropped off was great. The place I was supposed to drop off, Brothers Outlet 3503 E 3rd St Panama City FL, had too many uhaul on the lot to accommodate me. No big deal but just something that I wish I knew before I added 30 minutes to my drop off.

JONATHON S. 
Clasificación:
1.0

Stop charging my card i have 2 charges for 2 different prices and it charged and cleared 2 days ago now today I have a 89.00 charg

Rachelle G. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
4.0

I was really disappointed in the cleanliness of the trailer I rented today. There was sand and small tree limbs still in the trailer when I picked it up this morning. I understand that it's a utility trailer, but I used it to move my stuff today and would have liked it to be cleaner that what it was. Other than that the service was excellent. I have used this location many times and will continue to do so.

Jason F. 
Clasificación:
5.0

Great customer service Tristan and the guy who's name I've forgotten were both very professional and very good at getting me in and out quick

LUCAS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destiny B. 
Clasificación:
5.0

Hire more people!!!

charles H. 
Clasificación:
3.0

I waited 45 minutes to pick up truck and it was a much larger truck 26 vs 17. I'm a single woman in a two bedroom. The line to pick up was out the door when I left.

Stephanie B. 
Clasificación:
1.0

Your guarantee of truck rental is not worth the paper it is printed on. This was the most hellacious experience I've ever had with UHaul. Not only me, but 15-20 people were delayed for hours because there were no trucks. Some never received a truck. Their entire day was wasted, the help they secured for their move was wasted. I was one of the more fortunate ones. There was a one-way truck that was never picked up. I imagine all the others awaiting trucks never received them. If possible, I will never use U-Haul again. This is my second poor experience of the Panama City location. Additionally, reservations and key guarantees were irrelevant.

Graham N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLAIRE D. 
Clasificación:
5.0

Wonderful people, very helpful!

Bonny B. 
Clasificación:
4.0

Improve signage to drop off location

Martin M. 
Clasificación:
5.0

Very professional experience and outstanding

timothy F. 
Clasificación:
5.0

I cannot thank Tori and her co workers enough, How they always meet my expectations. This place is amazing. I absolutely, only go there, because of that. They work tirelessly to accommodate the needs of the community. Beyond, and above measure. I appreciate this location a lot.

Jessica N. 
Clasificación:
3.0

The only thing about customer services was that the outside guy did listen toi me about the missing trailer i couldn't take and very helpful however the owner did not engage, was more interested in what the her employer was talking about did not apologize fir the inconvenience I endured and charge me for 17 dollars without telling me why. She did say ib would recieve a call in regards of the missing credit but her customer service was nearly as great as her outside employee. She should take pointers from him.

Leslie C. 
Clasificación:
5.0

Everyone was very helpful

bonnyjean B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

Put a dolly in every truck

Darren B. 
Clasificación:
5.0

Quick and easy. No frills or hassle. Young Man was by himself at the end of the day. He was very Friendly, Respectful, and Helpful, despite being VERY busy.

STEPHEN R. 
Clasificación:
3.0

I quoted for 40 miles and I only use 19.6 miles and did not receive a refund for mileage not used

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahman P. 
Clasificación:
5.0

El cliente no dejó un comentario.

donhavin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynda B. 
Clasificación:
5.0

Quick and professional service

WILLIAM V. 
Clasificación:
2.0

To long wait 45 minutes

lynn R. 
Clasificación:
5.0

Online portal made everything easy. No wait very quick and efficient.

LACY M. 
Clasificación:
1.0

Location in Marianna. Not Panama City

ARLENE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERNARO T. 
Clasificación:
5.0

A crank in lower right windshield when picked up, truck shakes horribly when applying brakes, dusty, not cleaned out, windshield not clean at all. Had to clean inside myself. Air conditioner partially works which employees new before giving me the truck. I'm expecting a discount for all of this unnecessary isdues.

JOHNNY A. 
Clasificación:
4.0

It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!

Erica E.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Tasmine G.  |  Overall Experience 
Clasificación:
3.0

When a customer comes in to check out, the employees shouldn't ask them to write their information down to be taken care of later. I was asked for my information, and was told it would be taken care of by closing that day. It was not. I had to make another trip to make sure it was, because no one would answer the phone or their email. It was an avoidable inconvenience to me, the customer. Never take advantage of someone's time. It's rude.

Tina Y.  |  Overall Experience 
Clasificación:
4.0

Surprisingly this is the first above average experience I've ever had with U-Haul, the other few times I used you, I had horrible customer service & vowed to never come back, unfortunately, I was in a jam & had no choice but to rent from U-Haul & didn't have any problems until 2 hours after we turned the truck in when my credit card was charged for the additional mileage on the truck, which isn't an issue, except for the fact that it should have been done at the time of the return or a quick phone call to let me know that there were additional fees being charged. I was shocked & slightly surprised by the random text message saying my card was charged for $18.00 & me not being made aware of the charge nor exactly what the charges were I was being billed.

William T.  |  First Impressions 
Clasificación:
2.0

Multiple attempts to reach the store to verify account was closed! After 2 days of trying to reach by phone, I had to go to the store to have account closed. Poor service!

George S.  |  Overall Experience 
Clasificación:
3.0

Me and my mother spent all weekend moving from Memphis. We took advantage of your self storage because it had after hours. My facility closed at 7 and we were there at 7:15. The code pad to enter the unit was "out of service" and it said to call a manager. When we called the number provided, it went to the call center. The woman in the call center called the number for the "manager" and it went straight to voicemail. So now, we have a truck full of stuff and the uhaul we rented is going to be late due to this, because I have to work and cannot finish unloading the uhaul.

Sarah H.  |  Online Move In 
Clasificación:
5.0

The staff was very courteous and knowledgeable

Angela W.  |  First Impressions 
Clasificación:
5.0

KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.

ron s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla P.  |  Overall Experience 
Clasificación:
5.0

uhaul is always there when i need them. the location on 15th street in panama city is exceptional.

john f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pedro r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

schcora w.  |  First Impressions 
Clasificación:
2.0

This facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.

bruce s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan L.  |  Overall Experience 
Clasificación:
5.0

Tori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .

john i.  |  Overall Experience 
Clasificación:
4.0

The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.

Chris F.  |  First Impressions 
Clasificación:
5.0

I had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!

Katherine j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenda C.  |  Overall Experience 
Clasificación:
5.0

The only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.

THOMAS L.  |  Overall Experience 
Clasificación:
3.0

It was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.

Genea S.  |  Overall Experience 
Clasificación:
5.0

THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON

Cat5 S.  |  First Impressions 
Clasificación:
5.0

I had no problems with the service. The unit availability and access simply did not meet my needs.

SHARLA S.  |  Overall Experience 
Clasificación:
4.0

Staff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She's a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!

denise b.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. 

Katherine j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F.  |  Overall Experience 
Clasificación:
4.0

The female that helped me get 3 units was fantastic. I wish I knew her name.

Randy W.  |  First Impressions 
Clasificación:
4.0

The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There's a curb, no ramp in front of the sliding glass doors for moving in/out.

Roman A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vern M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

GARRET C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna P.  |  First Impressions 
Clasificación:
3.0

The extra fees for insurance should be refunded when u leave

kadeen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy s.  |  Overall Experience 
Clasificación:
3.0

Opening hours are at mercy of whomever works any particular day . The hours posted are not observed by the company so sometimes there is no access to storage units .

Macie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tieyone m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL S.  |  First Impressions 
Clasificación:
5.0

Judy who runs the facility is great

Ed G.  |  Overall Experience 
Clasificación:
1.0

Extremely rude ....hung the phone up on me several times when calling. Will not work with you at all . Charged several late fees during the covid 19 . Dont recommend to anyone

jennifer h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE B.  |  Overall Experience 
Clasificación:
4.0

Received a rude phone call early in my rental experience; not even identifying himself before accusing me of not paying my storage rental before getting the specifics.

Marie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie B.  |  Overall Experience 
Clasificación:
5.0

Stressless operation with very clean and new storage lockers

Cortez V.  |  First Impressions 
Clasificación:
5.0

I've had to change storage units 3 times within 1 day. I'm so thankful for the staff, making the transition smooth and easy. Everyone were so helpful, nice and happy to be at work. I know with the COVID, its a stressful time for everyone, but I felt very safe with locking up my furniture and going on about my day. Thank You U-Haul Family PC

Genevna M.  |  First Impressions 
Clasificación:
5.0

Very clean bug and rodent free. Can't wait to try the new section from the old at&t building. Great place to rent trucks, trailers, storage buildings, fill your propane bottles up, and get moving supplies at a reasonable price. Very nice establishment and one happy customer.

Mark N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
2.0

Horrible and torri is a mgr after they approve my refund torri called back and had it deciliter very rude and I have never had any problems after 30 years of using this services never again she won’t smile very rude

Carol m.  |  Overall Experience 
Clasificación:
2.0

Torri was so rude and the black guy was so mean to me in which I am a black female he was very ghetto and treated me very shabbily I don’t see how torri is a mgr and it smelled like marijuana very heavily I have used this giant company over 30 years and never had no problems torri is rude as I ever seen some one need to send a secret shopper in there ugh

Carol m.  |  Overall Experience 
Clasificación:
3.0

The storage unit did not have any lighting, so I was only able to access my things during the day, and the door does not stay open, so I had to use something to keep the door all the way open to see when I wanted to find something in the unit.

Maureen H.  |  Overall Experience 
Clasificación:
1.0

I rented this unit for my daughter & grandson for just a month. When we came to get the rest of my grandsons stuff there was construction debris all over all his toys & stuffed animals. They are doing construction in this building. His dinosaur car coupe now has white paint all over it where it fell from the ceiling during construction as well. I don't think you should rent a storage unit that is still under construction just to get money. Now all his toys are ruined.

Dottie M.  |  Overall Experience 
Clasificación:
4.0

My experience with this storage facility was excellent overall. It was clean and well maintained with helpful staff. My only complaint is that my access card did not work well even when I typed in the number. The alarm was going off repeatedly when I was packing up and I'm not sure if I was the problem.

SUSAN L.  |  Overall Experience 
Clasificación:
1.0

See above.

travis f.  |  First Impressions 
Clasificación:
5.0

Kept Their Word...

Robert G.  |  Overall Experience 
Clasificación:
5.0

They were very helpful.

Jessica M.  |  First Impressions 
Clasificación:
5.0

Everything was great

JODI H.  |  Overall Experience 
Clasificación:
3.0

Multiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ grade

JEFFREY C.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful, and i will send all my friends to your business

Dana M.  |  First Impressions 
Clasificación:
1.0

The nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continued

Robert G.  |  First Impressions 
Clasificación:
5.0

Great service

Anne P.  |  First Impressions 
Clasificación:
3.0

Units should be clean before renting to another customer. Front office staff is super friendly.

liane b.  |  First Impressions 
Clasificación:
5.0

People, place and facilities were great and if we need storage again we will return

judy n.  |  Overall Experience 
Clasificación:
5.0

Tori is always making moving easier

VICTOR H.  |  First Impressions 
Clasificación:
5.0

Great service

TOVAKYSHE W.  |  First Impressions 
Clasificación:
5.0

Was great , all my needs was taken care by staff

gary s.  |  Overall Experience 
Clasificación:
2.0

Sucked

Lisa G.  |  First Impressions 
Clasificación:
3.0

They need more weekend staff

Lisa G.  |  Overall Experience 
Clasificación:
4.0

My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client's business resolved.

JOEL N.  |  Overall Experience 
Clasificación:
3.0

you stand around and wait and wait for help

donald `.  |  Overall Experience 
Clasificación:
4.0

We have enjoyed keeping our belongings here. Always clean floors and friendly staff.

Sam N.  |  Overall Experience 
Clasificación:
4.0

Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

Thomas T.  |  First Impressions 
Clasificación:
5.0

Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.

bobbie a.  |  First Impressions 
Clasificación:
5.0

Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!

JOEL N.  |  First Impressions 
Clasificación:
5.0

Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.

debra m.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Shanikka D.  |  Overall Experience 
Clasificación:
5.0

I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.

jennifer m.  |  Overall Experience 
Clasificación:
5.0

great service

sherry m.  |  First Impressions 
Clasificación:
2.0

Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stink

Dana M.  |  Overall Experience 
Clasificación:
5.0

Thanks so much.. Rachael is a great employee with Uhaul

Khalilah H.  |  Overall Experience 
Clasificación:
4.0

Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.

JERRY W.  |  Overall Experience 
Clasificación:
4.0

Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.

TOM G.  |  Overall Experience 
Clasificación:
5.0

The A team rocked!

Dana M.  |  First Impressions 
Clasificación:
5.0

Great job from start to finish. Professional , timely , and reliable.

Pam T.  |  Overall Experience 
Clasificación:
3.0

We were in desperate need for storage and you provided. Thank you very much.

Dorothy Y.  |  Overall Experience 
Clasificación:
1.0

When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-Haul

Bradley W.  |  Overall Experience 
Clasificación:
5.0

This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!

Gina C.  |  Overall Experience 
Clasificación:
5.0

very professional crew .Always a pleasure ,

Mark D.  |  First Impressions 
Clasificación:
5.0

I could not find my key and they were helpful in finding a locksmith.

Bill R.  |  Overall Experience 
Clasificación:
5.0

We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfied

Gina C.  |  First Impressions 
Clasificación:
1.0

Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!

Jean L.  |  Overall Experience 
Clasificación:
1.0

Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.

Teresa A.  |  Overall Experience 
Clasificación:
1.0

Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.

polly s.  |  Overall Experience 
Clasificación:
2.0

I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.

Ryan B.  |  Overall Experience 
Clasificación:
4.0

Gracias

Robert H.  |  Overall Experience 
Clasificación:
1.0

I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uh

Antonio T.  |  Overall Experience 
Clasificación:
1.0

Tried for 5 days to speak to someone there. No one ever called back.

james d.  |  Overall Experience 
Clasificación:
3.0

This facility always seems to be understaffed. I always have to wait in line everytime.

Patrice B.  |  Overall Experience 
Clasificación:
4.0

After Hurricane Michael I was pleased with the way they handled my damage

marcia b.  |  Overall Experience 
Clasificación:
5.0

Your costumer service is awesome.

pedro r. | Reservación
Clasificación:
5.0

It was a good move

BARBARA M. | Reservación
Clasificación:
5.0

The facility and staff were great. Thank you.

jeff p.  |  Overall Experience 
Clasificación:
5.0

We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.

rick l.  |  Overall Experience 
Clasificación:
4.0

Very easy to get our UBox, truck and trailer rental.

Laura B.  |  Overall Experience 
Clasificación:
5.0

I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!

Tenika b.  |  Overall Experience 
Clasificación:
5.0

Everyone made it a pleasure to work with!

Philip S.  |  Overall Experience 
Clasificación:
1.0

They delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpack

kristy k.  |  Overall Experience 
Clasificación:
5.0

The manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It's always a very busy place but she handles this facility very professionally!

Ronald N.  |  Overall Experience 
Clasificación:
4.0

Thanks for being there when I needed storage.

Janet C.  |  Overall Experience 
Clasificación:
4.0

The general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!

J.D. T.  |  Overall Experience 
Clasificación:
4.0

Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.

Glen E. | Reservación
Clasificación:
4.0

Gracias

NELS N.  |  Overall Experience 
Clasificación:
5.0

Great service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+

Sylvia L.  |  Overall Experience 
Clasificación:
4.0

While I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!

Gwendolyn F.  |  Overall Experience 
Clasificación:
5.0

Thank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. Gracias

Donna G.  |  Overall Experience 
Clasificación:
5.0

I won’t ever use anyone else for my storage needs

john h.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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