Comentarios de los clientes para U-Haul Moving & Storage of Panama City

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Panama City

Clasificación general:

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Ben L.
Clasificación:

My paperwork did NOT indicate ANY location for drop off . This was the closest location so I went to it and they said YES I can drop it off. Nobody mentioned that there was a fee. I will be contesting this charge on my credit card.

Tristen D.
Clasificación:

El cliente no dejó un comentario.

ERVIN B.
Clasificación:

Great

mark M.
Clasificación:

Repair the severe air leak couldn't even hear my passenger or talk on the phone. Very sad for the next customer to have to experience the noise, I endured it for 30 hrs and could hear it when I was trying to sleep at night. Paid good money for a problem that was too late to identify before loading the truck full and hitting the highway.

Monica B.
Clasificación:

The store was impeccably clean. The displays were well organized. All staff was friendly and knowledgeable. It was a great experience and a great price!

Thomas D.
Clasificación:

Both rear tires on the trailer I rented were almost flat when I picked it up. I noticed they looked "low" but thought it was due to my tow vehicle sitting a bit high off the ground and therefore causing the trailer to be tilted rearward when connected, putting additional weight on the rear tires. However, by the time I got home. which was only 32 miles, they were virtually flat and VERY hot to the touch. Equipment inspection & maintenance is LACKING. I didn't appreciate having to get out my air compressor and air these tires prior to loading. This is "NOT" something a customer should EVER have to do. EVER

Steve R.
Clasificación:

El cliente no dejó un comentario.

William A.
Clasificación:

Everything was excellent as always

schcora w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Julia T.
Clasificación:

El cliente no dejó un comentario.

bruce s. | Overall Experience |
Clasificación:

This facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.

DOUGLASMICHAEL F.
Clasificación:

El cliente no dejó un comentario.

Nathan L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

Tamara T.
Clasificación:

I thought everything went well.

Robert S.
Clasificación:

I picked up a 5 x 8 trailer to move my daughter to Texas. When it became obvious that I needed the next larger size, I returned for an exchange. Ronnie Davis made the exchange quick and painless. Very pleased with the service!

Bobbie D.
Clasificación:

Everyone was really great especially Tori

Chris Y.
Clasificación:

Tori was very attentive, efficient, expedient, and professional when we returned our one-way U-Haul 6'x12' trailer.

stephanie M.
Clasificación:

Always excellent customer service!!

Robin M.
Clasificación:

Tori and crew were awesome!!!

maria F.
Clasificación:

El cliente no dejó un comentario.

Charles F.
Clasificación:

El cliente no dejó un comentario.

KYLE H.
Clasificación:

Super helpful.

Michael P.
Clasificación:

The young man that I dropped the trailer off to great and respectful.

KEN K.
Clasificación:

None

Daniel E.
Clasificación:

This location is pretty busy and seemed under manned. The additional individuals trying to assist customers were lacking on the front end duties and had to wait for the female on most basic task

Tylor G.
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El cliente no dejó un comentario.

Timothy B.
Clasificación:

El cliente no dejó un comentario.

lisa F.
Clasificación:

El cliente no dejó un comentario.

ROBERT G.
Clasificación:

lacking attention to detail

Jeff J F.
Clasificación:

Cigarette lighter wasn't working.

Andrew M.
Clasificación:

Equipment was clean, but the truck had a dent on the front left side, in front of the diver's door, that was not on the virtual walkaround photos. That aside, the service was extremely prompt easy.

Timothy F.
Clasificación:

El cliente no dejó un comentario.

MICHAEL F.
Clasificación:

Tell the lady at the register it is ok to smile when you pickup your truck. I can't remember her name exactly, but her name tag was the same name as on the front door, the General Manager. I know 7am is early to pick up a truck and open your doors, but a smile goes a long way. Everything else was great!!

DEBRA K.
Clasificación:

El cliente no dejó un comentario.

john i. | Overall Experience |
Clasificación:

Tori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .

Mercia J.
Clasificación:

Lights inside of the biggest uhaul truck did not work at all. Could not see inside the back of the truck while loading and unloading it.

Michael V.
Clasificación:

East check in and return. The whole team was very helpful, especially Jasmine.

GREGORY H.
Clasificación:

Only 2 employees present, the lady inside had no time for me, the dude outside was overwhelmed. I just drop the trailer in a spot and left. I didn't sigh any paperwork, just drop the trailer and left. Contract #20051907

Christopher T.
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El cliente no dejó un comentario.

Rebecca L.
Clasificación:

El cliente no dejó un comentario.

ANDREW R.
Clasificación:

El cliente no dejó un comentario.

Chris F. | First Impressions |
Clasificación:

The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.

Allan R.
Clasificación:

El cliente no dejó un comentario.

HANS P.
Clasificación:

El cliente no dejó un comentario.

Jerome B.
Clasificación:

El cliente no dejó un comentario.

Seth S.
Clasificación:

El cliente no dejó un comentario.

Felicia O.
Clasificación:

Our experience overall was excellent. However the trailer was dirty, inside was filthy, we had to clean it before using. Out side was dirty, but that was OK.

Michael S.
Clasificación:

needs more staff waited in line in parking lot for over 25 minutes before seeing staff to return trailer

Daniel D.
Clasificación:

El cliente no dejó un comentario.

Harry S.
Clasificación:

El cliente no dejó un comentario.

Peter C.
Clasificación:

The individual who checked me in was amazing, quick, polite, efficient. His initiative alone saved me from being there for a long time due to long line of returned trucks.

Morgan R.
Clasificación:

El cliente no dejó un comentario.

Mark C.
Clasificación:

Tori was the supervisor I spoke directly with regarding a booking mishap and I could not possibly be any happier with her professionalism and courtesy. Every employer should seek out such exemplary talent and reward them handsomely for their efforts.

dave A.
Clasificación:

El cliente no dejó un comentario.

Jerry N.
Clasificación:

Tori is Awesome!!!!

PATRICIA H.
Clasificación:

Friendlier counter help. I felt rushed and it was not enough explanation. The outside guys were more helpful

Danyeal S.
Clasificación:

I use uhaul often this by far was the worst truck given to me to move. It was dirty and the check engine light stayed on . The service tire pressure light and a message to check the tire pressure sensor. Couldn't read the mileage do to this message. The passenger side door was hard to close you had to slam it really hard. Praying you didn't shatter the window. Horrible

Ryan Y.
Clasificación:

The gentleman who hooked the trailer up for me, did so in the rain and did not complain one bit. Definitely an employee worth keeping around

Janis B.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

El cliente no dejó un comentario.

Chloe C.
Clasificación:

Please take good care of your employee, Edward Hatcher, who is always working hard and kind and professional at the Panama City U-Haul Center at 1000 15th Street. He is a tremendous asset to U-Hail. Please recognize his valuable contribution to U-Haul and reward him accordingly. He is a one in a million employee. Please feel free to call me or text me at 240-605-4080. Thank you, Chloe Crawford

SCOTT M.
Clasificación:

Hire more associates

Katherine j. | Overall Experience |
Clasificación:

I had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!

Paul W.
Clasificación:

I rented a 6x12 trailer and returned it the next day on time. A week later I receive and email stating that the trailer was not returned. After making a call to uhaul customer service and the store they found the vehicle and explained that it would be taken care of . A week later I receive a bill for 234.00 saying the vehicle was not returned. I called the store again today and they said it would be taken care of. I asked for them to send me a response by txt, email or follow up phone call after this was taken care of still haven't received anything. My next step will be to file a better business bereau complaint if this is not taken care of and I am also submitting terrible reviews on yelp!

HOWARD M.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

Guy called me twice asking me when I was gonna bring my truck rental back after i drop ed it off 2 days prior.

Derek O.
Clasificación:

El cliente no dejó un comentario.

Gregory M.
Clasificación:

El cliente no dejó un comentario.

Jerry P.
Clasificación:

It was so easy I call to reserve it it was ready when I got there very little wait time

Vivienne H.
Clasificación:

El cliente no dejó un comentario.

Glenda C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gretchen C.
Clasificación:

El cliente no dejó un comentario.

BERNALDETTE C.
Clasificación:

Absolutely nothing

Dena W.
Clasificación:

El cliente no dejó un comentario.

Austin S.
Clasificación:

The whole process took extremely long due to old and or slow computer equipment. The guy helping me was very nice and apologetic, however the owner was there as well but could have cared less and actually left in the middle of the employee helping me struggling to get the reservation to load. No apology from her, or effort to help her employees. Nobody really seemed to care or want to be there. This seems to be a common trend across several uhaul stores I've been to.

connie J.
Clasificación:

The clerk that told me if I had a credit card It would make her day a hell of a lot easier.. like I'm the person that needs to please the worker? I am a customer and was treated like I am bothering the woman for her having to count a draw down just how every other worker does ... don't make customers feel like a burden it is unprofessional and poor customer service only reason you get paid is because of people like me.

Glenn H.
Clasificación:

The hitch lockdown threads were stripped. The agent attempted to fix it but was unable. So I was given another trailer instead. Also the return area is very limited and there were 3 trucks lined up to be inspected and that had us waiting in the street to get onto the property... very dangerous.

Johnathan N.
Clasificación:

Gwendolyn was amazing. Thank you.

David B.
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El cliente no dejó un comentario.

THOMAS L. | Overall Experience |
Clasificación:

The only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.

david R.
Clasificación:

El cliente no dejó un comentario.

Brian C.
Clasificación:

El cliente no dejó un comentario.

Jeremy M.
Clasificación:

Our truck was not clean, there was a nail in the trailer tire, we had to replace a valve stem in a trailer tire, we had to put power steering fluid in the truck, we aired the tire on the trailer 4 or 5 times. We were given paperwork that said the fuel level was at a level that it was not. It was an absolute horrible experience! We have used uhaul many times and this is the first time we have ever had so many problems. When we went to return the truck, we were supposed to have it back by 7, the place didn't open until 8. No one showed up until after 830. We were charged an extra day and now have to go through a whole process to get our money back and hopefully get money back for all the stuff we had to do to the truck and trailer. I do not recommend this place. We were also supposed to pick our truck up at 730am and they did not have it hooked up and ready to go and didn't end up leaving with the truck until almost 820!

DENISE D.
Clasificación:

El cliente no dejó un comentario.

Johnny M.
Clasificación:

El cliente no dejó un comentario.

Dana A.
Clasificación:

We waited 3 different times to get our equipment, it took us approximately 2hrs to finally get the truck and dolly checked out to us, even after reserving it all online. Was charged twice for the appliance dolly and double charged the entire rental, mileage, and equipment after turning in. I plan on returning to this location and getting everything corrected. Dana Amaral 2108467578 dana.may.jacobs@gmail.com

CASEY W.
Clasificación:

Well over all not bad. I had to go buy a hand truck because when I got the truck to the house there was no dolly and no one offered to reimburse me for the inconvenience of the hand dolly. I am on a fixed income and that hurt the wallet. The dolly was almost the cost of the truck rental. The are a main uhaul rental area so making sure the dolly is there is pretty important. The front desk people were great while renting and supplies as usual were in shock. Just wish this time the dolly would have been there as I was on a time schedule and it made it inconvenient for me. I was pleased at the fact people at front desk while getting the truck were polite and had a smile on their faces. They were extremely busy and handled it well.

Justin M.
Clasificación:

The way you can approve is by standing by your word. I I said I needed a uhaul from Gallatin, TN to Panama City Beach, FL When we tried dropping in Panama City Beach we were told they didn't want it because they had too many... Honestly that's not my place! Y'all can shuffle them around amongst yourselfs. We had to drive 45 mins one way out of the way In Friday 5pm traffic!

Christopher S.
Clasificación:

El cliente no dejó un comentario.

Colby G.
Clasificación:

El cliente no dejó un comentario.

Tim S.
Clasificación:

Extremely wonderful friendly and helpful staff! The equipment looked like it was time to retire it. It smelled like OdoBan on top of smoke and sweat. there were chips in the paint and dings and Bondo, and cut seats, amd the tire sensors were on the entire time. It was very functional, it just needs some service.

MEGAN R.
Clasificación:

El cliente no dejó un comentario.

Genea S. | Overall Experience |
Clasificación:

It was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.

Robert A.
Clasificación:

The 10' panel truck and car towing trailer were excellent in application and ease of use.

David B.
Clasificación:

We got there , guy said we where 5 minutes later and could not check us in , or give information on the free 10x10 storage unit that come with the rental nor the other 10x10 I had reserved.. call 1-800 go U-Haul three different times talk to three different people got three different answers ended up having to rent another unit through U-Haul that ended up being 10 miles away in another city and then that unit the storage place was not communicate with U-Haul it was already rented and took an hour to get another room rented at a higher price.. and then had to drive back to the U-Haul center to deliver the truck... I was very unhappy with the whole U-Haul experience in the room rental truck rental was fine. ...I filed a complaint with U-Haul and they said it would take 72 hours for someone to get back with me.. U-Haul is also wanting to charge me $50 for a quarter tank of fuel that I failed to put back in the vehicle

Sarah H.
Clasificación:

El cliente no dejó un comentario.

Kelley R.
Clasificación:

I dropped off here and then picked back up at this location. All (3) employees I dealt with were knowledgeable and helpful.

Andrea H.
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El cliente no dejó un comentario.

Sue Ann M.
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El cliente no dejó un comentario.

stan P.
Clasificación:

El cliente no dejó un comentario.

YASMIN B.
Clasificación:

El cliente no dejó un comentario.

Jeffrey W.
Clasificación:

El cliente no dejó un comentario.

Paul P.
Clasificación:

I reserved a truck at a location near the site I would be moving specifically to avoid your outrageous mileage charges. When I arrived, I was told to drive back to town to another location for my truck. As a result, I was charged over $50.00 in mileage going to and from the moving site. When a customer reserves a truck at one location it should be there or - at least, the customer should not have to pay the extra mileage incurred because the reserved truck was not at the proper location. When I suggested this the response was “The mileage starts from where you pick up the truck. Do you want it or not?”

Chris C.
Clasificación:

Ask for your receipt. I dropped off a car transport on September 26th, was told by a hitcher the receipt would be emailed to me. I go into quarantine on Tyndall AFB the same day. I received the receipt on October 8th showing the car transport was returned on September 29th and was charged the additional late fees for that amount of time. Today, I picked up and returned a car dolly and was told the receipt would be emailed by the exact same hitcher. And to avoid the latency which would stack up additional charges to my bank, I parked and went inside to ask for my receipt. The hitcher had not closed the contract. I explained my previous experience, and was told by the same hitcher, who processed both returns, of my situation and asked if he remembered when I returned the car transport. Edward then stated it was probably someone else. He closed the return of the car dolly in front of me, and printed a receipt for my records.

Cat5 S. | First Impressions |
Clasificación:

THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON

FERRELL P.
Clasificación:

El cliente no dejó un comentario.

Tamekia W.
Clasificación:

El cliente no dejó un comentario.

Robert D.
Clasificación:

Outstanding! Quick pickup and on my way. Staff was professional and very helpful ensuring my auto transport was in great working order and hooked up correctly. Thank you

Marcos C.
Clasificación:

El cliente no dejó un comentario.

SHARLA S. | Overall Experience |
Clasificación:

I had no problems with the service. The unit availability and access simply did not meet my needs.

denise b. | Overall Experience |
Clasificación:

Staff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She’s a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!

Katherine j. | First Impressions |
Clasificación:

The staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. 😊

Angel W. | Overall Experience |
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El cliente no dejó un comentario.

Steven W. | Overall Experience |
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El cliente no dejó un comentario.

Richard F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Randy W. | First Impressions |
Clasificación:

The female that helped me get 3 units was fantastic. I wish I knew her name.

Roman A. | First Impressions |
Clasificación:

The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There’s a curb, no ramp in front of the sliding glass doors for moving in/out.

LESLIE D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Vern M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GARRET C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Donna P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kadeen M. | Overall Experience |
Clasificación:

The extra fees for insurance should be refunded when u leave

tracy s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Macie T. | Overall Experience |
Clasificación:

Opening hours are at mercy of whomever works any particular day . The hours posted are not observed by the company so sometimes there is no access to storage units .

tieyone m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

APRIL S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ed G. | Overall Experience |
Clasificación:

Judy who runs the facility is great

jennifer h. | Overall Experience |
Clasificación:

Extremely rude ....hung the phone up on me several times when calling. Will not work with you at all . Charged several late fees during the covid 19 . Dont recommend to anyone

CARRIE B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marie D. | Overall Experience |
Clasificación:

Received a rude phone call early in my rental experience; not even identifying himself before accusing me of not paying my storage rental before getting the specifics.

Leslie B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cortez V. | First Impressions |
Clasificación:

Stressless operation with very clean and new storage lockers

Genevna M. | First Impressions |
Clasificación:

I've had to change storage units 3 times within 1 day. I'm so thankful for the staff, making the transition smooth and easy. Everyone were so helpful, nice and happy to be at work. I know with the COVID, its a stressful time for everyone, but I felt very safe with locking up my furniture and going on about my day. Thank You U-Haul Family PC

Mark N. | Overall Experience |
Clasificación:

Very clean bug and rodent free. Can’t wait to try the new section from the old at&t building. Great place to rent trucks, trailers, storage buildings, fill your propane bottles up, and get moving supplies at a reasonable price. Very nice establishment and one happy customer.

Robert C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Carol m. | Overall Experience |
Clasificación:

Horrible and torri is a mgr after they approve my refund torri called back and had it deciliter very rude and I have never had any problems after 30 years of using this services never again she won’t smile very rude

Carol m. | Overall Experience |
Clasificación:

Torri was so rude and the black guy was so mean to me in which I am a black female he was very ghetto and treated me very shabbily I don’t see how torri is a mgr and it smelled like marijuana very heavily I have used this giant company over 30 years and never had no problems torri is rude as I ever seen some one need to send a secret shopper in there ugh

Maureen H. | Overall Experience |
Clasificación:

The storage unit did not have any lighting, so I was only able to access my things during the day, and the door does not stay open, so I had to use something to keep the door all the way open to see when I wanted to find something in the unit.

Dottie M. | Overall Experience |
Clasificación:

I rented this unit for my daughter & grandson for just a month. When we came to get the rest of my grandsons stuff there was construction debris all over all his toys & stuffed animals. They are doing construction in this building. His dinosaur car coupe now has white paint all over it where it fell from the ceiling during construction as well. I don't think you should rent a storage unit that is still under construction just to get money. Now all his toys are ruined.

SUSAN L. | Overall Experience |
Clasificación:

My experience with this storage facility was excellent overall. It was clean and well maintained with helpful staff. My only complaint is that my access card did not work well even when I typed in the number. The alarm was going off repeatedly when I was packing up and I'm not sure if I was the problem.

travis f. | First Impressions |
Clasificación:

See above.

Robert G. | Overall Experience |
Clasificación:

Kept Their Word...

Jessica M. | First Impressions |
Clasificación:

They were very helpful.

JODI H. | Overall Experience |
Clasificación:

Everything was great

JEFFREY C. | Overall Experience |
Clasificación:

Multiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ grade

Dana M. | First Impressions |
Clasificación:

Everyone was very helpful, and i will send all my friends to your business

Robert G. | First Impressions |
Clasificación:

The nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continued

Anne P. | First Impressions |
Clasificación:

Great service

liane b. | First Impressions |
Clasificación:

Units should be clean before renting to another customer. Front office staff is super friendly.

judy n. | Overall Experience |
Clasificación:

People, place and facilities were great and if we need storage again we will return

VICTOR H. | First Impressions |
Clasificación:

Tori is always making moving easier

TOVAKYSHE W. | First Impressions |
Clasificación:

Great service

gary s. | Overall Experience |
Clasificación:

Was great , all my needs was taken care by staff

Lisa G. | First Impressions |
Clasificación:

Sucked

Lisa G. | Overall Experience |
Clasificación:

They need more weekend staff

JOEL N. | Overall Experience |
Clasificación:

My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client’s business resolved.

donald `. | Overall Experience |
Clasificación:

you stand around and wait and wait for help

Sam N. | Overall Experience |
Clasificación:

We have enjoyed keeping our belongings here. Always clean floors and friendly staff.

Thomas T. | First Impressions |
Clasificación:

Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

bobbie a. | First Impressions |
Clasificación:

Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.

JOEL N. | First Impressions |
Clasificación:

Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!

debra m. | First Impressions |
Clasificación:

Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.

Shanikka D. | Overall Experience |
Clasificación:

Excellent customer service

jennifer m. | Overall Experience |
Clasificación:

I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.

sherry m. | First Impressions |
Clasificación:

great service

Dana M. | Overall Experience |
Clasificación:

Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stink

Khalilah H. | Overall Experience |
Clasificación:

Thanks so much.. Rachael is a great employee with Uhaul

JERRY W. | Overall Experience |
Clasificación:

Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.

TOM G. | Overall Experience |
Clasificación:

Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.

Dana M. | First Impressions |
Clasificación:

The A team rocked!

Pam T. | Overall Experience |
Clasificación:

Great job from start to finish. Professional , timely , and reliable.

Dorothy Y. | Overall Experience |
Clasificación:

We were in desperate need for storage and you provided. Thank you very much.

Bradley W. | Overall Experience |
Clasificación:

When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-Haul

Gina C. | Overall Experience |
Clasificación:

This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!

Mark D. | First Impressions |
Clasificación:

very professional crew .Always a pleasure ,

Bill R. | Overall Experience |
Clasificación:

I could not find my key and they were helpful in finding a locksmith.

Gina C. | First Impressions |
Clasificación:

We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfied

Jean L. | Overall Experience |
Clasificación:

Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!

Teresa A. | Overall Experience |
Clasificación:

Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.

polly s. | Overall Experience |
Clasificación:

Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.

Ryan B. | Overall Experience |
Clasificación:

I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.

Robert H. | Overall Experience |
Clasificación:

Thanks

Antonio T. | Overall Experience |
Clasificación:

I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uh

james d. | Overall Experience |
Clasificación:

Tried for 5 days to speak to someone there. No one ever called back.

Patrice B. | Overall Experience |
Clasificación:

This facility always seems to be understaffed. I always have to wait in line everytime.

marcia b. | Overall Experience |
Clasificación:

After Hurricane Michael I was pleased with the way they handled my damage

pedro r. | Reservation |
Clasificación:

Your costumer service is awesome.

BARBARA M. | Reservation |
Clasificación:

It was a good move

jeff p. | Overall Experience |
Clasificación:

The facility and staff were great. Thank you.

rick l. | Overall Experience |
Clasificación:

We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.

Laura B. | Overall Experience |
Clasificación:

Very easy to get our UBox, truck and trailer rental.

Tenika b. | Overall Experience |
Clasificación:

I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!

Philip S. | Overall Experience |
Clasificación:

Everyone made it a pleasure to work with!

kristy k. | Overall Experience |
Clasificación:

They delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpack

Ronald N. | Overall Experience |
Clasificación:

The manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It’s always a very busy place but she handles this facility very professionally!

Janet C. | Overall Experience |
Clasificación:

Thanks for being there when I needed storage.

J.D. T. | Overall Experience |
Clasificación:

The general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!

Glen E. | Reservation |
Clasificación:

Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.

NELS N. | Overall Experience |
Clasificación:

Thanks

Sylvia L. | Overall Experience |
Clasificación:

Great service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+

Gwendolyn F. | Overall Experience |
Clasificación:

While I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!

Donna G. | Overall Experience |
Clasificación:

Thank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. Thank you

john h. | Overall Experience |
Clasificación:

I won’t ever use anyone else for my storage needs

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