Comentarios de los clientes para U-Haul Moving & Storage of Palm Bay

Even though I needed roadside assistance my experience was very positive

Charged me for 13 more miles at .79 a mile and gas was not half full when started trip. Probably only over charged about $15-20 over all. Need to have more than one worker helping customers first thing Sunday morning to cut down the nearly 1 1/4 hour wait in line time.

Way TOO MANY shipping blankets, only used half of what we in the U-box and took up important space.

When a rental reservation is held with a specific credit card it should be used to finalize payment at pickup. NO MATTER WHO THE HELL IS PICKING IT UP if that person is the one renting the DAMN TRUCK !! PICK UP THE DAMN PHONE and VERIFY the Card Holder you took the Card information from to RESERVE THE TRUCK TO START WITH ! Don't RECHARGE on a DIFFERENT CARD of the person picking up the damn Equipment !! What kind of IGNORANT BUSINESS PRACTICE did this IDIOCY Derive from !! The person picking up the equipment MAY NOT HAVE A DAMN CC !!!!!!! What the HELL is WRONG with you ??!!!!

everything is great at this facil

Not double charge my card for 2 days when I only used one, not charge me for an expensive insurance option when I only chose the basic one, and not charge me for using 63 miles when I only used 28. Luckily I took a picture.

nothing

This was a bad experience. When I reserved the pick-up truck and motorcycle trailer at your location, I was told that it would be $38.95, with the first 100 miles free. After that there would be a charge per mile, which I agreed upon. All of this information was verified in an email. When I arrived Saturday morning to pick up the rental, I was told that it was $78.95, and no free hundred miles. The signs behind the desk clearly refute this. The "manager" went on to say that the employee you booked my rental (Dawn Davis) didn't know what she was talking about. He finally 'agreed to give me' the first 100 miles, but wouldn't budge on the price. He sounded like a bad used car salesman. But I needed the rental, so I left. My round trip journey was around 220 miles. When I returned, the rep who logs me in tells me I went 386 miles over the free 100, and my bill was now $212. I demanded to see a manager. She brought me inside, and told me she would get a manager. I waited 20 minutes. I had to leave due to another engagement. I spoke to my bank, and they were also useless, I will never use U-Haul again. Terrible customer service, and fraudulent behavior..

speed up rental process

Dawn was wonderful. The truck and trailer we rented were in top condition. Very happily surprised at the comfort of the cab as well as control of the car carrier even driving through mountains. All in all an excellent experience and worth every penny.

Great job very reasonable thank you Ron

Everything was great and 19.95 per day was awesome but with all else added it came to 41.00 plus because they added 0.95 cents per mile. We didn't know this and we put gas in it too which is what is expected. Over all it was clean, people were very nice and very organized and equipment was in tip top shape. Just remember it's more than 20.00 per day.

We were waited on right away, then there was a mix up with the van they were renting us. We had to wait until they fixed the mix up. When we came back to drop off the van, we had to wait awhile again. I don't think they have enough staff for everything involved. We didn't mind the wait, but if someone was pressed for time, they would be upset. Other than that the staff were very helpful and friendly!

Extremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.

Everyone that I dealt with from pick up to attaching it to the truck to the return were fabulous. Everyone was knowledgeable, friendly and all had a great sense of humor! Keep up the GREAT work!!

Very efficient.

Didn't really need the insurance since I was traveling in the local area, but the seller's pitch was too hard lol.

Uhaul reported the Vehicle I rented as stolen, without calling me or emailing me first. After receiving a voice-mail from the sheriff, I called Uhaul to fix the misunderstanding. I asked for an extension on the vehicle, and they granted it to me. I made sure by asking several times that everything was good, and they assured me it was. 2 nights later, I get pulled over, arrested and beaten up by local cops for "stealing the uhaul" that I had fixed. They towed the uhaul. Uhaul now expects me to pay for the Towing Fee, after removing over $1500 from my bank account. I'm never doing business with Uhaul again.

I was unpleasantly surprised to discover (after arriving at my loading location) that U-Haul's 10 foot truck didn't have a loading ramp which made loading harder (all of us are over 65). If I had known when I rented, I would have bumped up to the size that -did- have a loading ramp.

You guys are great. Mohammed

I was surprised that no one was masks especially inside. Also person who went and got truck for us was smoking. Unacceptable

Brittany was extremely helpful for ALL my needs there . I will be using your services again soon !! THANK YOU 😁

None at this time...Thank you for service!

The customer service was great thank you

I was surprised with additional charges and no explanation. The person who checked me in didn't bother to review these extra charges, just told me I had a receipt in my email. That's not customer service AT ALL

The location given to me they do not accept the trailer and worst of all speaks limited English. I had a difficult time finding a drop off location. Also the recorded message on the phone was to give the directions but it went every time to a litany of ads but no directions.

Employees should be wearing masks, equipment should be clean, in good repair, and the proper add on supplies loaded and ready to go. Online process just led to dealing with employees anyways, and the lack of rental agreement from the online system made it difficult for employees to fix issues.

Howard and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.

Shayne was extremely helpful and accommodating

The experience from reserving to returning was a pleasure. The online options were thorough and in person contact friendly.

the biggest improvement at UHAUL, all of them, is the lengthy time to rent. how about a frequent renters' program - -in n out in 5 min. usually takes 20 min++ the employees have all been great and equipment is always in good order. Zack was very helpful and courteous. lengthy paperwork takes too much time for a regular and returning customer. thanks

Dawn was a pleasure to work with.

Easy drop off and friendly staff

Return of truck was perfect. Signage was adequate to get you to where you needed to be to return vehicle. Just waited in truck, not long, for employee to greet you and finish paperwork. Simple and easy. Follow instructions, written and verbal , and you can't go wrong. Everything from pickup to return was First Class. Thank You.

Great Services

We checked in before store hours on a Sunday. The web log in system was not user friendly.

Absolutely no one I met who was working on there was wearing a mask not even under their chin, no mask at all. 5 different people and no masks. Also there was spillage inside on drink well. I took pictures as I left not to get the blame. A lot of waiting both bringing and dropping off. In the past if I book the time it's waiting for me and you just drop it off and put key in box. I asked one guy if I could just drop it off and he told me abruptly he would charge me an extra $20 and just wait.

Very positive experience. Vehicle was fine. Employees were professional and courteous.

My security code did not work for the first few and still isn't

No problems. I would store here again in the future if needed.

The truck's alignment was way off. I had to hood the steering wheel at a 15 degree turn the whole 10 hour drive

Very happy with U haul storage Would recommend to my family and friends Thank you !!!

Access code wasn't working

We used the pick up truck for 45minutes and were surprised there was so much paperwork and the cost was doubled what you advertise.

TO RATE PEOPLE, VERY HELPFUL.

Awesome people. Very helpful for a smooth rent out and return

Employees were helpful and courteous

Very friendly and professional

The employee that was supposed to get the truck for me was no where to be found and I had to get the truck and moving pads myself.

Very well done. Especially the blue tent check out and return.

The gentleman who took the tow dolly was very nice. He did ask how our Uhaul experience was and we did tell him about our issue in the other location. He states that women normally don't attach the cars to the hitch. I was like that is discriminating now! Women can do it, is she probably didn't want to or wasn't train. Overall the place was nice.

I requested a utility dolly and furniture pads which were not in the truck. I did notice it until arriving to location to move boxes. I called to have them removed from my bill.

Provide better customer education/understanding of product and service.

Shorten the wait time to be served.

returned the trailer the same day- five days later uhaul main office is calling as I never returned the trailer

The representatives were awesome. They were friendly and helped get the rental reservation fixed to correct location. Amazing customer service overall.

Large facility, but understaffed. Long wait in the office with only one desk person. Would be better to hand keys off to a lot attendant with an explanation than handing me the key and saying, “just give one of the folks this”, and having no indication on where to go. Lot person simply stopped the truck, got out, and walked away. No instruction on the truck (thankfully, I'm a CDL holder and have a clue as to how to drive). 5 bags of blankets were not loaded and a special trip had to be made back to the site to get them the next day to load. Crew had to wait. And again, no office help meant a long wait. Truck was clean in the cargo area, but leaked in the “moms attic”. No damage to my property, but did soak some boxes. Cab was not clean. Dash and windshield were filthy. Overall, I would not recommend this facility. Receiving facility in Iowa was great!

Waited 5 mins and the came out and checked it out and was on way quick

When returning via uhaul.com/share, I ran into a problem with the “share your location step”. The pop up instructions were very clear and immediately fixed “my problem” 😂... everything else was very smooth, easy, and the staff was professional and friendly.

Customer service was AWFUL. There were literally NO instructions when we picked up the truck. They handed us the keys and that was it. No explanation of how the text feedback worked - not by the customer service rep I talked to when I made the reservation OR the person who handed us the keys. We returned the truck with EXACTLY the amount of fuel we left with but that did not match the records when we arrived, so we were sent out to replace about 3 gallons or they were going to charge us over $40 as a refuel fee. when we returned, there was only ONE employee assisting about 5 people. We waited another 30 minutes to return the truck after waiting 30 minutes the first time. We rent for business purposes and this is our 3rd year renting from this location but it will be our last. We will try NOT to rent from Uhaul as we have had a difficult experience with every rental location.

Have more people working the counters when renting equipment.

Get rid of obnoxios manager (Howarrd) and get some properly trained people

Quick and easy drop-off, employee was very nice and knowledgeable. Confirmed the incorrect install by previous Uhaul location.

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I’m storage myself, I had a tall man with a mustache rush me out. Anytime I’m there although other people’s children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

i checked out online with confirmation because the line was all the way out the door. later a confirmed e-mail so i thought all was ok. NOT i got a late letter with a fee and 2 phone calls to resolve this issue got me no where. the 3rd call finally i hope solve this issue.......

Anthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.

The gentleman that helped us was outstanding!!!

It was a pleasure to do business with U Haul.

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

Manager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!

I think your prices where to high compared to other storages and some of them are to small for the price you charge.

Leak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.

The latch on my unit needs to be fixed. It was a fight every time to lock it.

Felt very unsafe as the transaction proceeded and after leaving items in storage.

The plywood floor allowed ground water to seep up into the unit and ruin boxes and irreplaceable books. Trucks were parked in front of unit a few feet from the door making it very difficult to get items in and out if not impossible. Emptied unit over Labor Day weekend and did not receive refund.

The guy Anthony was very very polite and considerate.

Claim submitted for water damage. U-Haul assigned me a storage space that was directly over an open water drain. To make matters worse the floor was wood which absorbed the moisture from below. Even the addition of a dry rid bucket at the beginning of the storage period did not prevent the damage.

Too expensive and unreasonable late fees avoid at all cost

Great location. Staff was very competent. Would use this facility Agsin.

Great place

Helpful and friendly staff

Customer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.

I only ever had one complaint the entire time I had this storage unit. Regarding this complaint, it was taken care of promptly. I emailed in, received a call first thing next morning and my issue was promptly taken care of. The GM (I don’t remember her name) was very helpful and amazing. Always smiling, always doing something Productive whether helping a customer or employee. Overall amazing experience.

We had no problems with this facility. I will definitely recommend this place to my family and friends. Thank you very much.

Couldn't access storage unit after hours, even though I had the 24 hour access card, Office personnel had multiple issues with computer operations.

The alarm went off the first day but hopefully that won’t happen again.

Very helpful when you need storage.

Thanks again for your help

Since I didn't stay the whole month of June, I should've received some of my money back. If I've known this, I wouldn't have paid.

Your two staff people were very helpful friendly and efficient. It was a pleasure to open up

I have been trying for over a week to get in touch with the storage unit site for an overpayment refund on my rent and can’t get anyone. Very frustrating and disappointing!

Thank you excellent service . nice staff

Satisfy

It's a beautiful place and affordable. I'm very happy.

The waiting time to speak to an employee in the office is excessive.

Very Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family

Nice experience, good people

Great help! Immaculate facility. Thank you!

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

The staff is knowledgeable, helpful, and personable.

Thanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12’ trailers, three storage units, and a 26’ box truck. Everyone was great! TY

Worst management I’ve ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible

Thanks!😁

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

all went well

Very pleased with facility and service

other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Had trouble with first unit then I asked for a better one and they did provide one .

None

Great service

Awesome storage facility

Mike the store manager was very helpful and understanding. Would recommend to anyone

I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.

Great

the staff here really needs help,they cannot keep up with the few people they have although they are doin their best

Very friendly and helpful staff at this location.

They took great care of me and my needs

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

excellent service

During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

nice people to work with

The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

Would recommend Uhaul

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

Well worth it. Was here here for over a year, excellent secure storage.

Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Everything was great!! She was helpful and informative with everything. Will use again if needed

Na

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

Second year using the storage for college during the summer. Staff has all been very nice.

Management is bad at this location. Very unorganized.

Roaches

No lights!!!

Very professional and cheaper than the “other guy”.

The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Excellent place for storage With all facilities

Everyone is courteous and respectful, great team

Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

The people at the storage facility are friendly and helpful

Very pleased with all the services. Nice to work with.

The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

Average

Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

na

Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

The driver was very friendly and professional

Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Only issue didn't know i couldn't get in on Sunday after 5pm

Efficient and friendly staff.

I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

NA.

😀

Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

I had a pleasant experience and couldn’t have been happier.

Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

Very friendly and easy to use web page.

I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

Excellent costumer service nice and clear no hidden info

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

Not a good experience at all

Your employees were rude and disrespectful

Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Friendly and honest, they made a stressful time a lot easier

Great customer services.

Excellent facility and staff.

Z

Very good service.

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

No comment

No comment

I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

i've had good service each time that I've rented a trailer or storage unit.

As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

N/A

Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

Had a wonderful year

Staff was excellent especially Keli

thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

It was a great experience working with you guys,you guys are awesome

Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

Great experience

Great experience. Nice staff.

Move from California to Florida was great with UHAUL

I still have one more unit its not going anywhere yet.

The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Great people/Great customer service! Thanks!

It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

Would definitely use the storage facilities again.

Hall was needing better lighting Isles should reflect unit numbers

Great job

Very pleased

While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Excellent service

Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

Great Customer Service! Clean storage units!

The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

We were so pleased and greatful for all the guidance and assistance we recieved

Terrible management. Terrible staff. Misplaced our items and didn't care.

OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

Kelli was very helpful.

UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

the only complaint that I would have is not enough staff in the office.

Good services

I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy

very busy long waits