This location was good, however I have an issue with being assigned to pick up from here when I loved 30 miles away, especially since I was paying by the mile. When I called in to ask about it, was transfered 7 times before anyone could answer me!!
CATHERINE B.Customer Reviews for U-Haul Moving & Storage of Palm Bay
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All Great, Jacob took care of us!
JEFFREY R.no comment
LOUIS P.Kenny was great!
William B.Good service at reasonable cost.
JEREMY P.Nothing, great job
Eugenia M.For the most part the location was very clean but the first unit that I was given was not and it was full of dead roaches. Most of the staff was helpful but there was one who even though he did help us he would not put his phone down to do so. He walk around the whole time watching shows on his phone and even when we asked got help he still had his phone to his face while talking to us.
LUIS V. | First ImpressionsI sent a complaint already about this trailer should not be for rental to me. When reach speed from 18 To 30 the trailer jump from the driver side to the other side make in it difficult to drive. If the equipment was going to be rental to anybody it should be inspected and tested first. Best regards
CARLOS P.I rented a dolly on 11/13/2021 until 11/15/21. I brought it back. They did not have any documents of me returning the dolly. They just said leave it there and they will take care of it. Then I rented a second dolly on 11/23/2021 until 11/26/2021. They charged me for renting a dolly from 11/13/2021 until 11/26/2021. Why did I get charged 120$ for 6 days of renting a dolly. Very unsatisfied and I want a refund for the days I didn't have the dolly. This is ridiculous. Plus my name on the receipt is not even my name. 0/5 star awful company.
FERNANDO C.Please install trailer Jack's on your 12 foot trailers. Old people with bad backs like me, have a hard time lifting on or off hitch I actually hurt my back trying.
LEIGH G.They did not have the trailer I had reserved but was able to get a trailer. No issue, the crew was great.
ROY S.Very busy facility one time I had a very hard time getting the phone to answer to the Melbourne office directly so they could pull my Ubox
Marilyn L. | First ImpressionsCharged me to much for 4 hrs
LOUIS M.N/A
JOANNA G.Honestly, I had another wonderful experience with U-haul. Greeted by the nicest young woman, processed my reservation and personally delivered the truck to me. It doesn't get better than this!
THOMAS F.Long lines
ROGER P.This is my 3rs trailer in the last couple weeks and this trailer seems to jumpy for every crack in the road.
CARLOS P.Friendly and helpful
JOHN A.Nothingl.
Charles K.I'm furious over the fact your link to return did not work, I called and turned it in over the phone and you still charged me 20 dollars....WRONG
DEBORAH L.No improvements necessary. Staff was extremely helpful.
ROBERT V.This location is always busy. But the staff is always very nice, polite and friendly. The young lady Shonte was very kind and helpful.
SHAMETRA W.This location is always clean and neat. The staff are helpful but there appears to be a waiting line and only one person working the counter. During peak times there should be more to handle the additional work load.
ROY S.Nothing great customer service!
GLORIA C.I made a reservation at the Melbourne store and when I got there to pick up the truck,the associate could not find it. The owner tried to find it and eventually found that the person that had made the reservation for pickup at the Palm Bay store instead. He was not very apologetic and quickly dismissed me. When I got to the Palm Bay store Andrew helped me and was extremely helpful. He saved the day for U Haul. After the screw up at the Melbourne store I wasn't sure I would ever use U Haul again. Once I was taken care of by Andrew at the Palm Bay store, I am sure I will keep coming back.
GARY G.The agent forgot to check in the drop off of my rental.
Ray D.I can't think in aything
CARLOS P.never had a problem staff always helpful
Daniel D. | Overall ExperienceSame as mentioned before!! The young gentleman that took it in was awesome but everything else about you guys sucked!!!
CARL K.We used a uhaul box.we called 24 hours ahead to access box.when it arrived at destination, staff could not find it.so we tried a week later,still could not find it.so on the 3rd week staff finally found it.we accessed it a 2nd time,called 24 hour in advance, with a set time to access box.get there and box had to be found,it was not waiting for us,so why have us call ahead to set time.outside of that,I'm satisfied, hope you guys can make the box ordeal,better for someone else.
Jennifer B. | First ImpressionsI would have given you 5 stars but you were short staffed. The employees did their best 100%. The truck was clean but the transmission ran a little ruff like it was having a hard time shifting gears. It would be nice if it had a step bar or running board to make it easier to get in and out of the drivers seat for old folks like me. I did not understand the whole “go on the app and confirm process “ I called customer service and Kevin Taylor was very helpful. You were open on Sunday and I thank you for that. It would have been nice if you had more people working. I had to walk around and locate the truck myself and then hunt someone down to help me. I found Mark and he was very patient and knowledgeable. Thanks again for the overall good experience!
ANNE E.Again I was sent to the wrong place to drop off the truck and these people were nice enough to take the truck and again It was 20 miles out of my way being sent to the wrong place
ANDREW W.Great service
Lila B.I would not recommend U-Haul to anyone. Half of my things got ruined. Yes they paid me the insurance on it but not the amount that we had on the container and not the amount that my things were worth. Very disappointed ☹ï¸.
Tom S.5 x 8 trailer was in poor condition related to appearance, paint pealing, graphics faded, multiple pre-existing scratches, scrapes, and exterior metal surfaces showed corrosion. In spite of the appearance issues the trailer was roadworthy at interstate highway speeds. My trip across Florida to Tampa and back was uneventful. . I did not experience any moving issues in route.
MICHAEL R.Also had a storage room reserved but needed a larger unit and nothing was available. The lady called around at other U-Haul locations in the area and nothing available there either. I called other businesses and found a storage area twice the size for only a slightly higher cost. Your storage prices are too high for the unit sizes!
MARY R.Have ado quit training for all employees.
DEVIN C.large u haul location no one at drive up drop off location to check in had to go in and wait in line waited over 30m to drop off busy location not enough employees
MICHAEL G.Staff was friendly and helpful.
ROBERT L.Excellent customer service! Ease and speed of assistance was impeccable! Will definitely come back. Thanks so much!
REGINA P.Other then a long wait in line to rent, excellent job.
DALLAS M.Box did not arrive in time. Staff called me to tell me the box number associated with my shipment was empty (they recorded the wrong number). Luckily I had taken a picture of the box number and was able to provide it to them. Still have not received refund for late delivery.
Luke M.The tires did not have enough air pressure. We called a few uhauls during our trip & was refused help because they say they were just a neighborhood store. We were traveling 1800 miles on a prayer....I will pay more money & use another company next tune & I will be needing moving services again in a year. Super disappointed.
DAWN A.My queen mattress and box spring had black mold all over it and some boxes were wet. This needs to be fixed for the next customer. The floor in the back wall is damaged.
Epifanio C. | Overall ExperienceDo you install trailer hitch and wiring I have a 2003 Lincoln Town car I would like to have wired to pull my pontoon boat with a hitch and wiring
STEVEN S.Outstanding!
GARY W.Staff was very helpful and courteous.
JOHN R.Jack we're awesome yesterday.
Myrlene J.the people i dealt with were friendly and explained everything. Thanks
MARTIN C.Way Way Way Way too many pads. These take up too much space. Change website to order what you need. Two of the containers were in VERY poor condition, major bent hinge, screws falling out, one leaked and had mildew over everything. Pods arrived 7 hours late because Uhaul changed delivery date not final pickup date, VERY SPECIFICALLY EXPLAINED INCLUDING THE DATE OF CHANGE. Uhaul is perhaps the cheaper of this type of move but they are certainly are not the best. Also, initially the delivery of the containers was promised "First Thing" in the morning, that turned out to be 3pm. Containers were DONE, but could not be picked up "in time" for a few more days, thus missed the 30 day rental by ONE DAY, therefore another month of rental. Not happy with that AT ALL !
Eric A.They gave my 20' truck away and I had a 3 week advance reservation. other than windshield wipers just smearing (quite dangerous), the truck was excellent and a pleasure to drive, even with a Ubox trailer attached. The yard guys were awesome, the inside people were very unorganized and short. they gave my 20' reservation away and rushed me to make a decision on my options. Also we discussed the additional fuel I would need by taking a 26' truck in place of the 20'. The $14.38 fuel credit missed the mark by about $160.00 in additional fuel cost .
BRETT C.The attacks have always Been Great Up Keep.. The Staff at the Location in Question ; Was very Professional..and Courteous.
Mrs Linda K. | First ImpressionsVery satisfied!!🇺🇸🇺🇸
Ronald R. | First ImpressionsThe young man helping me, I believe his name is Lee, was so helpful and Courteous. I wish I had a hundred employees like him. Checking in was easy and convenient. Thank you.
sherrie r. | First ImpressionsThe service desk was unusually slow due to understaffed situation. Most of the time lines stacked up because of this. Not convenient at all. Otherwise a good experience.
Glenn V. | Overall ExperienceStaff very nice. Problem with auto pay les to bad experience. Customer service in the phone near impossible to get a return call from facility to fix problem.
BARRY J. | Overall ExperienceI had a couple of units and mostly everything was good the second unit I had was ok but had a bad water leak. Nothing seriously damaged I just reported it and moved stuff around that wasn't waterproof. I was offered another unit but it was to far away. Overall good experience but it got to pricey.
Fred S. | Overall ExperienceAndrew and his "crew family" were AWESOME!! They went above and beyond to service EVERY new renter whether truck or trailer or UBOX or storage unit!! They are all great problem solvers and their professional manners and knowledge of their jobs is MOST IMPRESSIVE! They ALWAYS wear a SMILE with their uniform and take great PRIDE in their work!! What a FANTASTIC experience I am having with this team!! The friendliness even trickles down to the cleaning personnel and Security folks and the mechanics and truck rental folks on the lot! I am so THANKFUL that I can do business with such a FINE company!! What an awesome experience!! I feel confident that my possessions being stored at this location will be well taken care of! Thank you Andrew for running such a massive facility and making my storage needs less stressful! I will DEFINITELY recommend your location to everyone in central FL! Dunkin' and OJ for ALL!!
Janie W. | Overall Experienceexcellent with this location for u haul. they are extremely busy... but still had amazing service.
jan w. | Overall ExperienceThe first day we couldn’t get our storage after almost 1 hour on the line.. the only person there didn’t know how to process it, we came back the next day and Karina helped us
Jaime H. | First Impressions"Irmalyss" gave us superb customer service.
Quince E. | First ImpressionsThe person that created me with a smile I think her name is Irmalis (sorry if I'm wrong in your name). You made my storage rental experience flawless and made me feel important. Something that unfortunately we are currently missing from any other business. But you made me feel like a person and not a number. Thanks…. Mrs. Torres
Carolyn T. | First ImpressionsThe lock wasn't in it. I had a pretty long line to wait in with my 8months old grandaughter.
Patrick O. | Online Move InManager Andrew was VERY helpful and nice....A++++
Matthew B. | First ImpressionsKarin and staff were professional, responsive, friendly and helpful. Great team! A previous Super-KMART Store is Now a Massive "Exceedingly Well Equipped" Super U-Haul Operation. Best seen to date. And, YES, I have Moved Many Times the past 40 years! LJS II, Major, USAF (Retired)
Lawrence S. | First ImpressionsWell where do I start? First made reservations on phone then showed up to get truck and storage unit and they told me they had none. Then they found one they said at another location. So when I went there with truck load and to my surprise that place don't even have one that side and didn't have any empty. So I went back to the first location the last. Manager found one there at his location. So I moved in. He did make it right by first month free. So at that point its was ok. But at the beginning bad customer service.
GREGORY B. | First ImpressionsNo one could answer my questions. My first time moving by myself. I was lost I didn't know what to do all the boxes I ordered and the plastic wrap and equipment I thought were in the back of the truck were not there. When I asked about them hejust said he'd give us a refund and I have yet to receive that.
BRENDA B. | First ImpressionsGreat facility, friendly and hard working staff.
MATTHEW C. | First ImpressionsI waited over an hour to get my storage that was reserved days ago and they charged me that hour on the truck even though it was their fault. I waited an hour also to pick up my truck. Worst service ever!!!!!!!!!
Teri P. | First ImpressionsScrewed up gave me a unit already used and wasted the time I had with movers. All I got was sorry for the inconvenience. $150 lost for movers that couldn't put stuff in storage unit.
Rebecca D. | First ImpressionsGreat bunch of people. The General Manager was super. He took time to help me even when he was under staffed. He rolled up his sleeves and helped me and was a great guy. He is an asset to your company.
Michael F. | First ImpressionsFirst time in the last month (11 experiences) that was 100% perfect and smooth, really appreciated desk staff and staff outside
DYLAN HOMER S. | First Impressionsafter a mix up thru uhaul.com the manager was able to help me get the storage needs that were needed for my situation I had a long hard move from out of state and he was great at helping me settle my belongings in.
Nicole R. | First ImpressionsI worked with two uhaul storage facilities and everyone was fantastic. Especially Tony and Zac, they really went above and beyond to assist with my needs. Kudos to the whole uhaul team!
Louise R. | First ImpressionsAccess code wasn't working
Ike S. | First ImpressionsProvide better customer education/understanding of product and service.
Lillie C. | First ImpressionsThe unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I'm storage myself, I had a tall man with a mustache rush me out. Anytime I'm there although other people's children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.
Courtney T. | Online Move InThe gentleman that helped us was outstanding!!!
Gregory B. | First ImpressionsOne area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.
ROBERT S. | First ImpressionsClean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!
Gary B. | Online Move InThe young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well
Ron L. | First ImpressionsMike the store manager was very helpful and understanding. Would recommend to anyone
Yiasha G. | First ImpressionsThey took great care of me and my needs
LISA D. | First ImpressionsWonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!
Linda M. | First ImpressionsFriendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty
debbie h. | First ImpressionsExcellent costumer service nice and clear no hidden info
Ricardo V. | First ImpressionsExcellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.
Mary J. | First ImpressionsExcellent service. I will share my positive experience with others. Thanks, F.Thayer
foster t. | First Impressionsi've had good service each time that I've rented a trailer or storage unit.
Ralph C. | First Impressions