Comentarios del cliente para U-Haul Moving & Storage of Palm Bay

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Palm Bay

Grado total:

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Matthew L. en

Grado:

El cliente no dejó un comentario.

Linda C. en

Grado:

One person outside trying to handle multiple customers. Had to wait a long time for the truck. Maybe they were just understaffed that day.

Tom B. en

Grado:

El cliente no dejó un comentario.

Johnathan G. en

Grado:

El cliente no dejó un comentario.

dean Y. en

Grado:

El cliente no dejó un comentario.

Kenneth P. en

Grado:

Huge inventory, great location and friendly staff

Richard M. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Melody V. en

Grado:

Upon pickup the location was disorganized. Three clerks. 2 brand new. Very busy. They were doing the best they could but staffing needs help. Once waited on truck availability was unclear so we were assigned a truck that wasn’t available then had to wait to be reassigned another one. The one we were assigned ran awful. When we returned it I informed the manager and it turned out it didn’t have any oil in it. This location needs a staffing overhaul and the Manager needs to get a handle on the situation. It’s a huge Uhaul, the largest in the area and there should be no reason for disorganization and long wait times, especially during peak periods such as weekends.

Julie A. en

Grado:

I waited at least 30 minutes picking up the truck and spent at least 45 minutes dropping it off. They had given me the wrong truck and the contract was wrong. The manager finally took care of it but said I went over 100 miles and reversed the charge and the charged me an additional $50. I will not be going to this location again.

Thomas L. en

Grado:

nice people to work with

Mark K. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Stood outside over 30 minutes to get the dolly

DALE H. en

Grado:

We have rented a van 3 times in the last month. We are very pleased with the service and use of the vans.

vickie S. en

Grado:

Great customer service although I feel there could have been more staff working on a Saturday morning. Elizabeth was GREAT and answered all my questions completely and with a smile considering she was overwhelmed with no help.

Tracey H. en

Grado:

El cliente no dejó un comentario.

Michele A. en

Grado:

El cliente no dejó un comentario.

Paul G. en

Grado:

Excellent service.

James M. en

Grado:

Excellent customer service.

Julio L. en

Grado:

El cliente no dejó un comentario.

Gerard R. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

El cliente no dejó un comentario.

Lemuel B. en

Grado:

El cliente no dejó un comentario.

Judy C. en

Grado:

El cliente no dejó un comentario.

Laura L. en

Grado:

El cliente no dejó un comentario.

Travis H. en

Grado:

El cliente no dejó un comentario.

Jennifer C. en

Grado:

We were redirected 17 miles from the closest location - same day that we picked up the UHaul 10ft trailer due to over capacity. We were never provided the online contract that was promised that should have told us the drop us process. We were directed to go to the Narcoosee/Semoran Blvd Orlando - we were told to leave the keys in the truck, they would check it in, not a problem. Now, they are billing us for 22 days! We had the truck for more time checking out and checking in the vehicle due to your "automated process".

Angela Y. en

Grado:

outside crew was fantastic.

Majed S. en

Grado:

Need to hire more help...We waited for 40mins before we got our turn with the rental agent

kurt b. en

Grado:

The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

David B. en

Grado:

The Palm Bay Uhaul location overcharged for my rental. I was quoted 39 cents per mile in writing. When I returned the cargo van the same day I was charged 69 cents per mile. I called Uhaul headquarters to ask for a partial refund. To their credit Uhaul HQ refunded 93 dollars to my credit card. The local Palm Bay service personnel claimed they couldn't execute the refund. Uhaul HQ quickly and efficiently processed my refund.

Don A. en

Grado:

El cliente no dejó un comentario.

debbie n. en

Grado:

Would recommend Uhaul

debbie h. en

Grado:

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

Jacob R. en

Grado:

Well worth it. Was here here for over a year, excellent secure storage.

Barbra S. en

Grado:

Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Yiasha G. en

Grado:

Everything was great!! She was helpful and informative with everything. Will use again if needed

Navita J. en

Grado:

Na

John D. en

Grado:

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

Paul R. en

Grado:

Second year using the storage for college during the summer. Staff has all been very nice.

Kimberly H. en

Grado:

Management is bad at this location. Very unorganized.

Jennifer R. en

Grado:

Roaches

Mary Jane B. en

Grado:

No lights!!!

Tom W. en

Grado:

Very professional and cheaper than the “other guy”.

Tia S. en

Grado:

The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Osvaldo V. en

Grado:

Excellent place for storage With all facilities

David H. en

Grado:

Everyone is courteous and respectful, great team

Chiquita L. en

Grado:

Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Paula D. en

Grado:

I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Alona G. en

Grado:

Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Mark S. en

Grado:

The people at the storage facility are friendly and helpful

Sheila B. en

Grado:

Very pleased with all the services. Nice to work with.

Michael F. en

Grado:

The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

hope g. en

Grado:

Average

ronald t. en

Grado:

Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

Laura H. en

Grado:

Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Paul B. en

Grado:

na

Michael H. en

Grado:

Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

HUYEN C. en

Grado:

The driver was very friendly and professional

BONNIE L D. en

Grado:

Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

Jennifer R. en

Grado:

Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Laurie T. en

Grado:

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Brian B. en

Grado:

Only issue didn't know i couldn't get in on Sunday after 5pm

Duane H. en

Grado:

Efficient and friendly staff.

Jerry G. en

Grado:

I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

ratanya h. en

Grado:

NA.

Micheal S. en

Grado:

😀

ronald t. en

Grado:

Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

Tracy S. en

Grado:

I had a pleasant experience and couldn’t have been happier.

Beverly K. en

Grado:

Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

brian f. en

Grado:

Very friendly and easy to use web page.

MELISSA L. en

Grado:

I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

Ricardo V. en

Grado:

Excellent costumer service nice and clear no hidden info

Mary J. en

Grado:

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

ANGEL A. en

Grado:

To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

Kimberly H. en

Grado:

Not a good experience at all

Robert G. en

Grado:

Your employees were rude and disrespectful

Melissa G. en

Grado:

Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Brian D. en

Grado:

Friendly and honest, they made a stressful time a lot easier

Brenda M. en

Grado:

Great customer services.

David B. en

Grado:

Excellent facility and staff.

Sally C. en

Grado:

Z

Brian K. en

Grado:

Very good service.

russell r. en

Grado:

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

Aliyah F. en

Grado:

Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

FLORE S. en

Grado:

No comment

FLORE S. en

Grado:

No comment

DENNIS M. en

Grado:

I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

foster t. en

Grado:

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

Ralph C. en

Grado:

i've had good service each time that I've rented a trailer or storage unit.

William S. en

Grado:

As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

Emilio R. en

Grado:

N/A

Paul B. en

Grado:

Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

teresa s. en

Grado:

Had a wonderful year

Lewis R. en

Grado:

Staff was excellent especially Keli

Tara M. en

Grado:

thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Serigne D. en

Grado:

It was a great experience working with you guys,you guys are awesome

kimberly c. en

Grado:

Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

michelle l. en

Grado:

Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

Cal C. en

Grado:

Great experience

ANDREW L. en

Grado:

Great experience. Nice staff.

James A. en

Grado:

Move from California to Florida was great with UHAUL

Teresa S. en

Grado:

I still have one more unit its not going anywhere yet.

Melissa S. en

Grado:

The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Brian L. en

Grado:

Great people/Great customer service! Thanks!

Gina J. en

Grado:

It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Deborah S. en

Grado:

Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

edward c. en

Grado:

I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

Karen C. en

Grado:

Would definitely use the storage facilities again.

Stephen K. en

Grado:

Hall was needing better lighting Isles should reflect unit numbers

shauna d. en

Grado:

Great job

john m. en

Grado:

Very pleased

Brian A. en

Grado:

While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Tracy A. en

Grado:

Excellent service

Derrick W. en

Grado:

Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

Alexandra G. en

Grado:

I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

ANDREW L. en

Grado:

Great Customer Service! Clean storage units!

samuel d. en

Grado:

The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

KYLE S. en

Grado:

The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

john h. en

Grado:

We were so pleased and greatful for all the guidance and assistance we recieved

greg d. en

Grado:

Terrible management. Terrible staff. Misplaced our items and didn't care.

WILLARD H. en

Grado:

OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

edward c. en

Grado:

Kelli was very helpful.

Tina D. en

Grado:

UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

Gertrude F. en

Grado:

the only complaint that I would have is not enough staff in the office.

Harlan L. en

Grado:

Good services

Madeline R. en

Grado:

I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

Allen R. en

Grado:

I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy

Max M. en

Grado:

very busy long waits