Comentarios de los clientes para U-Haul Moving & Storage of Palm Bay

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Palm Bay

Clasificación general:

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tim r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

michele K. | First Impressions |
Clasificación:

Anthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.

Peter S.
Clasificación:

El cliente no dejó un comentario.

WADE R.
Clasificación:

El cliente no dejó un comentario.

DERRICK W.
Clasificación:

El cliente no dejó un comentario.

FRED Y.
Clasificación:

Abby Sorensen was a great help!!

Jamie V.
Clasificación:

I rent a pull behind uhaul and the tires was really balled and the one tire was missing chunks out of the tire .

Timothy Y.
Clasificación:

1. The wait time to see an agent is ridiculous never less than 45mins and i've rented at various times and days. Fix:have a dedicated agent to process online reservations at all times of the operating shift. To get these people that took the time to and forethought to completing transaction on line. 2. The facility and staff are not covid safe. Some wear mark and other don't. How are you protecting your consumers from covid 19 with long wait lines and not requiring patrons and worker to wear ppe protection. 3. Safety of your employees should be a major concern. I have witnessed multiple factor that have caused me to cringe. You are on a fast track to multiple employee related law suits. 4. Wear rain gear when it is raining. Someone will call ohsa soon I'm guessing. You really need to send this review up the chain to a person that can evaluate and verify and actual do something to implement change.

MARIO F.
Clasificación:

El cliente no dejó un comentario.

Patrick R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

louann h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Susan P.
Clasificación:

El cliente no dejó un comentario.

Jeremy W.
Clasificación:

El cliente no dejó un comentario.

Mariya J.
Clasificación:

Both the team in Chicago (Where my trip started) especially Ms. Payne and the team in Palm Bay were amazing! They were so helpfully and friendly. Honestly, just keep doing what you are doing! It was truly a pleasure! Thank you

Robert R.
Clasificación:

El cliente no dejó un comentario.

Gregory B. | First Impressions |
Clasificación:

The gentleman that helped us was outstanding!!!

JOHN P.
Clasificación:

El cliente no dejó un comentario.

WILLARD H.
Clasificación:

El cliente no dejó un comentario.

Gladys M.
Clasificación:

El cliente no dejó un comentario.

Clarence S.
Clasificación:

El cliente no dejó un comentario.

Karen R.
Clasificación:

El cliente no dejó un comentario.

Brian B.
Clasificación:

Have parking spot marked where the truck is. The Palm Bay location is a old Walmart and I had to walk the huge parking lot to find the truck

CHRISTOPHER B.
Clasificación:

Honestly, I was pleasantly suprised of how easy and quick it was. Thank You

Cary W.
Clasificación:

Nothing, very happy

Alisa A.
Clasificación:

Really impressed with this service. I will recommend you to everyone!

Karen A.
Clasificación:

El cliente no dejó un comentario.

HOWARD V.
Clasificación:

El cliente no dejó un comentario.

Debra M.
Clasificación:

El cliente no dejó un comentario.

Sean N.
Clasificación:

El cliente no dejó un comentario.

Yvette R. | Overall Experience |
Clasificación:

It was a pleasure to do business with U Haul.

MICHAEL M.
Clasificación:

truck smelled of smoke,ants were crawling on dashboard,Engine / transmission very load when shifting between gears. All these comments were told to the staff when the vehicle was dropped off.

JEAN D.
Clasificación:

Be sure to ask people if they want the coverage and don't charge them for it if they do not want it like your did to me on contract 82274221 on 10/31/2020 I wish you can fix that because I am being furlough right now and cannot afford that payment. Thank you,. My # is 954 290-8025 in case you want to do the right thing.

paula P.
Clasificación:

El cliente no dejó un comentario.

WILLIAM M.
Clasificación:

Everything about my experience was fine except for the fact that truck was infested with German roaches. Didn't realize until trick was 2/3 full. They were nesting between the wooden slats. Tired to spray and kill as many as possible. But probably brought them into my new sparkling clean home. Gonna need to open a case to have home treated.

KATY G.
Clasificación:

I booked truck online but it did not explain the pickup procedure, went to the store itself the evening prior to the pickup to ensure I would be able to have 6:30am pickup without any problems. the rep said all was set for pickup, I took picture of the truck that was assigned to me and the morning of puckip the system wouldn't give me confirmation of the truck assigned to me the prior evening. I called the U-Haul tel # and lady said my truck was at another location eventhough I was confirmed for the local were I was! Had to wait til the office opened to straighten the mess of my reservation, once it was done I headed off. however, realuzed after returning the truck, the rep put the wrong name on the contract!!! what a disaster for a truck i only needed for a day!!!!

Debbie N.
Clasificación:

all went well.

robin W.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA A.
Clasificación:

El cliente no dejó un comentario.

ALEXANDRE A.
Clasificación:

El cliente no dejó un comentario.

Donna P.
Clasificación:

El cliente no dejó un comentario.

Robert F.
Clasificación:

First of all I reserved at 6X12 utility trailer at Melbourne, FL location just south Babcock Street. I arrived and that facility had no 6X12 trailers; thus, UHauls booking SW has issues. I was sent down to Palm Bay, a 20 minute drive, to pick up a trailer that was not clean for it had a bedrock gravel. I had to first drive home andI cleaned out the trailer before loading my lumber.

Tracy A.
Clasificación:

The inside was dirty and visibility out the windows were dirty. Spare tire tools were not in the truck when roadside came to assist.

Jeffery B.
Clasificación:

El cliente no dejó un comentario.

reynard D.
Clasificación:

El cliente no dejó un comentario.

Melvin B.
Clasificación:

Great service, helpful staff

Cara W.
Clasificación:

The check in App didn't work for me (couldn't upload the photo of the gas gauge) I had to get assistance.

Timothy Y.
Clasificación:

El cliente no dejó un comentario.

Carl H.
Clasificación:

Very pleased with Dawn and Anthony. I received first quality customer service.

DONELL K.
Clasificación:

Very inefficient process. Wasnt happy with how long everything took due to the employee giving me paperwork for a trailer they didn't have on site. Then when I went to drop it off they had 1 guy working the drop off tent and wanted me to stay and have it inspected with a line of customers needing to drop off. I left it in the parking space I got it. I didn't have time to wait on everyone else.

Cesia A.
Clasificación:

Uhaul did a fantastic job, for me improvement is not necessary.

Andy R.
Clasificación:

El cliente no dejó un comentario.

VICTOR F.
Clasificación:

El cliente no dejó un comentario.

TINA MARIE M.
Clasificación:

Need more help at pick up area and drop off area. Took a.pretty long time at those areas for such a large rental location.

MATTHEW C.
Clasificación:

The man who got our truck and checked us out when we returned it....very sweet, brilliant, saved us money, but he smelled really bad and that smell was in our truck. Otherwise our experience was perfect.

MICHAEL K.
Clasificación:

Hours need to be listed better online

Theresa C.
Clasificación:

Just keep doing the right thing like you consistently do. I have tried other rental trucks but they just don't compare. The only thing I can think of is to give repeat customer an additional discount or give one of the extras such as a hand truck free at the time of order.

JOHN W.
Clasificación:

very helpful at ckeck in

LINDA W.
Clasificación:

El cliente no dejó un comentario.

Toni W.
Clasificación:

El cliente no dejó un comentario.

trena L.
Clasificación:

El cliente no dejó un comentario.

ROBERT S. | First Impressions |
Clasificación:

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

ROBERT W.
Clasificación:

El cliente no dejó un comentario.

JAMES B.
Clasificación:

El cliente no dejó un comentario.

Linda W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dorothy C.
Clasificación:

My trucks roof leaked and my stuff like my couch and boxes were wet .

james B.
Clasificación:

the switch that operated the headlights was missing & I was confused as to how to turn the headlights on. I found out by chance that they came on by themselves when the truck was put in gear. a few other things were confusing, such as what the little yellow light on the dashboard meant. It turned out that it was meant for the trailer hitch.

John S.
Clasificación:

We had to advise uhaul at Ft Pierce in advance to have our “ boxes In Ft Pierce as they were being stored in Palm Bay Florida We live in Jupiter Florida area.This plus your forklift problems made loading and unloading the boxes difficult very difficult

RICK E.
Clasificación:

El cliente no dejó un comentario.

Patricia K.
Clasificación:

Don't rent run down trucks to your customers the truck I got was all beat up on the outside and smelled inside the truck cab! And the after hours return experience was horrible because the website doesn't work properly took me well over an hour just to return my moving truck

Michael C.
Clasificación:

Had to wait in line for a bit... Only one sales person working counter. By the time he finished with me there were 4 other people in line & I had pre filled all paperwork on line including payment. Couldn't find info on trailer your company wanted me to haul ...so couldn't & didn't receive the discount they had offered.🙁

Patricia M.
Clasificación:

El cliente no dejó un comentario.

Hailee C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ERICKA T.
Clasificación:

El cliente no dejó un comentario.

RONALD V.
Clasificación:

The gentleman was a great help with getting me a 15 ft van and told me that I could take advantage of storying me belongings at this location. I had told him the the Public Storage place across the street did not even care that someone had broken into my unit there and stole several dollars of my belongings. I used the van to move my belongings to u-haul and I am so glad that I did. The entire expeirance was great. I now have plans to rent another van and take my belongings to TN. and rent a storage unit up there while during my move. Thank you U-Haul for having everything I need for moving. Ron Valliere

ROBERT C.
Clasificación:

N/a

Quince E. | First Impressions |
Clasificación:

Manager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!

Gary S.
Clasificación:

El cliente no dejó un comentario.

SONYA A.
Clasificación:

El cliente no dejó un comentario.

HAROLD B.
Clasificación:

They made everything smooth and easy which is nice die to the stress of moving. The guy that did my contract he as great customer service;

DONALD M.
Clasificación:

El cliente no dejó un comentario.

Nicole m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daniel E.
Clasificación:

El cliente no dejó un comentario.

mike F.
Clasificación:

Everything was above excelent

LAURA B.
Clasificación:

I was told the vehicle had a half a tank. They drove the vehicle to me and just said here you go. On my way home I realized I had only a quarter of a tank. It cost me $25.00 to replace the gas to only drive a little over ten miles. I was furious.

gertha f. | Overall Experience |
Clasificación:

I think your prices where to high compared to other storages and some of them are to small for the price you charge.

Richard R.
Clasificación:

El cliente no dejó un comentario.

harriet R.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
Clasificación:

Made an appointment and received truck in timely manner. Customer service was excellent.

MICHAEL C.
Clasificación:

Very Pleasant experience

Richard D.
Clasificación:

Front desk leaves a lo to be desired. They accompany customer to their destination leaving only one server and sometimes none at front desk for 15 min. at a time. Long waiting line... Need a runner to accompany customer.... Not efficient whatsoever. Boxes were not ready to be unloaded 2 days in a row. On the other hand warehouse staff was extremely accommodating.

jason B.
Clasificación:

El cliente no dejó un comentario.

KENT A.
Clasificación:

El cliente no dejó un comentario.

JACK J.
Clasificación:

Paid extra for quick shipment and did NOT received when told. Will use PODS next time

STEVEN R.
Clasificación:

El cliente no dejó un comentario.

John E.
Clasificación:

El cliente no dejó un comentario.

FREDDY S.
Clasificación:

I called the U-Haul Customer Service line and addressed applying Military Discount. Was told they would make a note of it on my contract and to mention it on drop off so that my credit card can be reimbursed the additional charge. Attendant verified my identity and stated once the trailer is unhooked, I can go on my way. I told him I had to go inside to receive credit to my account. He then showed that it was paid in full already and that I was "basically F'd" (did not say the complete word). I asked to see the manager while I called U-Haul Customer Service. The Asst Manager (his name is Howard) showed up and said, "Are you active duty?" I replied, "Negative. I'm retired from the military." Howard then said, "Then you're just a Veteran and the discount does not apply. As soon as you're unhooked you can leave!"...and walked away. I was finally able to contact Customer Service and explained what happened. They apologized, and sent me a text with the number to contact the Traffic Control Officer for this location the following morning. I have done so and raised my concern with the experience I had do deal with and they will address this matter further. U-Haul Customer Service telephone line was EXCELLENT. U-Haul Moving & Storage of Palm Bay 4703 Babcock St. NE Palm Bay, FL 32905 *VERY POOR* experience and NOT Military friendly. You're better off going down the street heading North on Babcock. Smaller location and very personable.

MARSHA B.
Clasificación:

El cliente no dejó un comentario.

NONE S.
Clasificación:

El cliente no dejó un comentario.

ron N.
Clasificación:

El cliente no dejó un comentario.

Jeffrey D.
Clasificación:

El cliente no dejó un comentario.

CECIL G.
Clasificación:

Very easy to drop off . Nice and quick! Large easy access.

Daniel P.
Clasificación:

El cliente no dejó un comentario.

Susan F.
Clasificación:

El cliente no dejó un comentario.

MARGARITO M.
Clasificación:

El cliente no dejó un comentario.

joe H.
Clasificación:

El cliente no dejó un comentario.

LASONYA H.
Clasificación:

El cliente no dejó un comentario.

Dino F.
Clasificación:

El cliente no dejó un comentario.

Judith R.
Clasificación:

Joseph was helpful and did a great job

EDWARDF B.
Clasificación:

El cliente no dejó un comentario.

Lester L.
Clasificación:

If there are onlt 2 adults, stop asking me for a 3rd phone number. This caused an error which caused me to wait in line anyway.

MARGARITO M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ROBERT L.
Clasificación:

Our truck had NO brake lights told the manager and he was rude

WALKER B.
Clasificación:

Under staffed at check in point every time I am there. Five people waiting and only on person working the desk.

alexander j. | Overall Experience |
Clasificación:

Leak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.

LaQuita D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Fran G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Stanley T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

darlene A. | Overall Experience |
Clasificación:

The latch on my unit needs to be fixed. It was a fight every time to lock it.

Calvin L F. | First Impressions |
Clasificación:

Felt very unsafe as the transaction proceeded and after leaving items in storage.

David M. | Overall Experience |
Clasificación:

The plywood floor allowed ground water to seep up into the unit and ruin boxes and irreplaceable books. Trucks were parked in front of unit a few feet from the door making it very difficult to get items in and out if not impossible. Emptied unit over Labor Day weekend and did not receive refund.

SHAMETRA W. | First Impressions |
Clasificación:

The guy Anthony was very very polite and considerate.

TREVOR Y. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tom W. | Overall Experience |
Clasificación:

Claim submitted for water damage. U-Haul assigned me a storage space that was directly over an open water drain. To make matters worse the floor was wood which absorbed the moisture from below. Even the addition of a dry rid bucket at the beginning of the storage period did not prevent the damage.

Carlos M. | Overall Experience |
Clasificación:

Too expensive and unreasonable late fees avoid at all cost

Peter D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Judy C. | Overall Experience |
Clasificación:

Great location. Staff was very competent. Would use this facility Agsin.

Judy G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tricia P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William W. | First Impressions |
Clasificación:

Great place

Sharon F. | First Impressions |
Clasificación:

Helpful and friendly staff

Eric V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRIAN E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GLENN F. | First Impressions |
Clasificación:

Customer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.

SHAMETRA W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

patricia r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kyle t. | Overall Experience |
Clasificación:

I only ever had one complaint the entire time I had this storage unit. Regarding this complaint, it was taken care of promptly. I emailed in, received a call first thing next morning and my issue was promptly taken care of. The GM (I don’t remember her name) was very helpful and amazing. Always smiling, always doing something Productive whether helping a customer or employee. Overall amazing experience.

Brittany B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Frank H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Elizabeth P. | Overall Experience |
Clasificación:

We had no problems with this facility. I will definitely recommend this place to my family and friends. Thank you very much.

Daniel F. | Overall Experience |
Clasificación:

Couldn't access storage unit after hours, even though I had the 24 hour access card, Office personnel had multiple issues with computer operations.

darlene A. | First Impressions |
Clasificación:

The alarm went off the first day but hopefully that won’t happen again.

Dino F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

chester m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Andrew C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jason t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John D. | First Impressions |
Clasificación:

Very helpful when you need storage.

mike b. | First Impressions |
Clasificación:

Thanks again for your help

Shevonne J. | Overall Experience |
Clasificación:

Since I didn't stay the whole month of June, I should've received some of my money back. If I've known this, I wouldn't have paid.

John D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dache P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Fred M. | First Impressions |
Clasificación:

Your two staff people were very helpful friendly and efficient. It was a pleasure to open up

jennifer u. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Heather K. | Overall Experience |
Clasificación:

I have been trying for over a week to get in touch with the storage unit site for an overpayment refund on my rent and can’t get anyone. Very frustrating and disappointing!

rami a. | First Impressions |
Clasificación:

Thank you excellent service . nice staff

Murdallua L. | First Impressions |
Clasificación:

Satisfy

Kim C. | First Impressions |
Clasificación:

It's a beautiful place and affordable. I'm very happy.

james f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Natasha G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul R. | First Impressions |
Clasificación:

The waiting time to speak to an employee in the office is excessive.

Kathleen H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Maggie F. | Overall Experience |
Clasificación:

Very Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family

Francisco D. | First Impressions |
Clasificación:

Nice experience, good people

laura s. | First Impressions |
Clasificación:

Great help! Immaculate facility. Thank you!

kamau k. | First Impressions |
Clasificación:

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

LaQuanta S. | First Impressions |
Clasificación:

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

Charles G. | First Impressions |
Clasificación:

The staff is knowledgeable, helpful, and personable.

JASON W. | Overall Experience |
Clasificación:

Thanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12’ trailers, three storage units, and a 26’ box truck. Everyone was great! TY

ADREANA Q. | Overall Experience |
Clasificación:

Worst management I’ve ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible

Daniel M. | Overall Experience |
Clasificación:

Thanks!😁

Gary B. | Online Move In |
Clasificación:

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

william r. | Overall Experience |
Clasificación:

all went well

christina r. | Overall Experience |
Clasificación:

Very pleased with facility and service

william r. | First Impressions |
Clasificación:

other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .

Ron L. | First Impressions |
Clasificación:

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

laura a. | First Impressions |
Clasificación:

Had trouble with first unit then I asked for a better one and they did provide one .

Robert H. | Overall Experience |
Clasificación:

None

Zester T. | Overall Experience |
Clasificación:

Great service

tammy S. | Overall Experience |
Clasificación:

Awesome storage facility

Yiasha G. | First Impressions |
Clasificación:

Mike the store manager was very helpful and understanding. Would recommend to anyone

John V. | Overall Experience |
Clasificación:

I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.

don r. | First Impressions |
Clasificación:

Great

James F. | First Impressions |
Clasificación:

the staff here really needs help,they cannot keep up with the few people they have although they are doin their best

Eleona G. | Overall Experience |
Clasificación:

Very friendly and helpful staff at this location.

LISA D. | First Impressions |
Clasificación:

They took great care of me and my needs

Linda M. | First Impressions |
Clasificación:

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Nancy J. | Overall Experience |
Clasificación:

I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

Jeremiah T. | First Impressions |
Clasificación:

The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

Marissa K. | Overall Experience |
Clasificación:

It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

Robert R. | Overall Experience |
Clasificación:

excellent service

Chiquita L. | Overall Experience |
Clasificación:

During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

Thomas L. | First Impressions |
Clasificación:

nice people to work with

kurt b. | Overall Experience |
Clasificación:

The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

debbie n. | Overall Experience |
Clasificación:

Would recommend Uhaul

debbie h. | First Impressions |
Clasificación:

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

Jacob R. | Overall Experience |
Clasificación:

Well worth it. Was here here for over a year, excellent secure storage.

Barbra S. | First Impressions |
Clasificación:

Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Yiasha G. | First Impressions |
Clasificación:

Everything was great!! She was helpful and informative with everything. Will use again if needed

Navita J. | Overall Experience |
Clasificación:

Na

John D. | First Impressions |
Clasificación:

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

Paul R. | Overall Experience |
Clasificación:

Second year using the storage for college during the summer. Staff has all been very nice.

Kimberly H. | Overall Experience |
Clasificación:

Management is bad at this location. Very unorganized.

Jennifer R. | Overall Experience |
Clasificación:

Roaches

Mary Jane B. | First Impressions |
Clasificación:

No lights!!!

Tom W. | Overall Experience |
Clasificación:

Very professional and cheaper than the “other guy”.

Tia S. | First Impressions |
Clasificación:

The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Osvaldo V. | Overall Experience |
Clasificación:

Excellent place for storage With all facilities

David H. | First Impressions |
Clasificación:

Everyone is courteous and respectful, great team

Chiquita L. | First Impressions |
Clasificación:

Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Paula D. | Overall Experience |
Clasificación:

I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Alona G. | First Impressions |
Clasificación:

Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Mark S. | First Impressions |
Clasificación:

The people at the storage facility are friendly and helpful

Sheila B. | Overall Experience |
Clasificación:

Very pleased with all the services. Nice to work with.

Michael F. | First Impressions |
Clasificación:

The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

hope g. | Overall Experience |
Clasificación:

Average

ronald t. | First Impressions |
Clasificación:

Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

Laura H. | Overall Experience |
Clasificación:

Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Paul B. | Overall Experience |
Clasificación:

na

Michael H. | First Impressions |
Clasificación:

Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

HUYEN C. | Overall Experience |
Clasificación:

The driver was very friendly and professional

BONNIE L D. | Overall Experience |
Clasificación:

Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

Jennifer R. | First Impressions |
Clasificación:

Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Laurie T. | First Impressions |
Clasificación:

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Brian B. | Overall Experience |
Clasificación:

Only issue didn't know i couldn't get in on Sunday after 5pm

Duane H. | First Impressions |
Clasificación:

Efficient and friendly staff.

Jerry G. | First Impressions |
Clasificación:

I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

ratanya h. | Overall Experience |
Clasificación:

NA.

Micheal S. | First Impressions |
Clasificación:

😀

ronald t. | Overall Experience |
Clasificación:

Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

Tracy S. | Overall Experience |
Clasificación:

I had a pleasant experience and couldn’t have been happier.

Beverly K. | First Impressions |
Clasificación:

Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

brian f. | First Impressions |
Clasificación:

Very friendly and easy to use web page.

MELISSA L. | Overall Experience |
Clasificación:

I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

Ricardo V. | First Impressions |
Clasificación:

Excellent costumer service nice and clear no hidden info

Mary J. | First Impressions |
Clasificación:

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

ANGEL A. | Overall Experience |
Clasificación:

To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

Kimberly H. | First Impressions |
Clasificación:

Not a good experience at all

Robert G. | Overall Experience |
Clasificación:

Your employees were rude and disrespectful

Melissa G. | Overall Experience |
Clasificación:

Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Brian D. | Overall Experience |
Clasificación:

Friendly and honest, they made a stressful time a lot easier

Brenda M. | First Impressions |
Clasificación:

Great customer services.

David B. | Overall Experience |
Clasificación:

Excellent facility and staff.

Sally C. | Overall Experience |
Clasificación:

Z

Brian K. | Overall Experience |
Clasificación:

Very good service.

russell r. | First Impressions |
Clasificación:

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

Aliyah F. | Overall Experience |
Clasificación:

Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

FLORE S. | Overall Experience |
Clasificación:

No comment

FLORE S. | First Impressions |
Clasificación:

No comment

DENNIS M. | Overall Experience |
Clasificación:

I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

foster t. | First Impressions |
Clasificación:

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

Ralph C. | First Impressions |
Clasificación:

i've had good service each time that I've rented a trailer or storage unit.

William S. | Overall Experience |
Clasificación:

As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

Emilio R. | Overall Experience |
Clasificación:

N/A

Paul B. | Overall Experience |
Clasificación:

Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

teresa s. | Overall Experience |
Clasificación:

Had a wonderful year

Lewis R. | Overall Experience |
Clasificación:

Staff was excellent especially Keli

Tara M. | Overall Experience |
Clasificación:

thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Serigne D. | Overall Experience |
Clasificación:

It was a great experience working with you guys,you guys are awesome

kimberly c. | Reservation |
Clasificación:

Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

michelle l. | Overall Experience |
Clasificación:

Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

Cal C. | Overall Experience |
Clasificación:

Great experience

ANDREW L. | Overall Experience |
Clasificación:

Great experience. Nice staff.

James A. | Overall Experience |
Clasificación:

Move from California to Florida was great with UHAUL

Teresa S. | Overall Experience |
Clasificación:

I still have one more unit its not going anywhere yet.

Melissa S. | Reservation |
Clasificación:

The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Brian L. | Reservation |
Clasificación:

Great people/Great customer service! Thanks!

Gina J. | Overall Experience |
Clasificación:

It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Deborah S. | Overall Experience |
Clasificación:

Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

edward c. | Overall Experience |
Clasificación:

I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

Karen C. | Overall Experience |
Clasificación:

Would definitely use the storage facilities again.

Stephen K. | Overall Experience |
Clasificación:

Hall was needing better lighting Isles should reflect unit numbers

shauna d. | Overall Experience |
Clasificación:

Great job

john m. | Reservation |
Clasificación:

Very pleased

Brian A. | Reservation |
Clasificación:

While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Tracy A. | Reservation |
Clasificación:

Excellent service

Derrick W. | Reservation |
Clasificación:

Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

Alexandra G. | Overall Experience |
Clasificación:

I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

ANDREW L. | Reservation |
Clasificación:

Great Customer Service! Clean storage units!

samuel d. | Overall Experience |
Clasificación:

The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

KYLE S. | Overall Experience |
Clasificación:

The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

john h. | Overall Experience |
Clasificación:

We were so pleased and greatful for all the guidance and assistance we recieved

greg d. | Overall Experience |
Clasificación:

Terrible management. Terrible staff. Misplaced our items and didn't care.

WILLARD H. | Reservation |
Clasificación:

OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

edward c. | Reservation |
Clasificación:

Kelli was very helpful.

Tina D. | Overall Experience |
Clasificación:

UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

Gertrude F. | Overall Experience |
Clasificación:

the only complaint that I would have is not enough staff in the office.

Harlan L. | Overall Experience |
Clasificación:

Good services

Madeline R. | Overall Experience |
Clasificación:

I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

Allen R. | Overall Experience |
Clasificación:

I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy

Max M. | Overall Experience |
Clasificación:

very busy long waits

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