The staff is wonderful. Specifically the employee that did my rental is excellent. I go there a lot and I have observed him always being professional, helpful and efficient. He would be an excellent manager if he wanted to. The electronic checkin is terrible, it doesn't work and I was in hold with customer service for 50 minutes to be out through to so done else and after being told it was a 5-10 minute wait, I hung up well over an hour laterLori S.
Customer Reviews for U-Haul Moving & Storage of Orange
Orange, CT 06477
(S Of Bull Hill Ln)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Christine S.
El cliente no dejó un comentario.Vsevolod G.
Most of the staff in premises are clean prepared and knowledgeable. Women always up to par.BRUCE H.
I found the the entire experience excellent.Frank D.
Manager and staff went out of their way to help service was excellent fast flawlessPeter W.
upon return, my rental truck died in the center driveway. I was on the phone for over 92 minutes and, after the initial person answered, the help site I was switched to NEVER got back to me. After an hour, the music stopped playing. This needs to be improved! I got better service from Icie on the on-line help chat.RonaldP B.
The customer service by Ariana Bowman was unacceptable. She was rude and had no concern for me as the customer. When I tried to explain to her what was told to me when I called in and noted on the account she completely ignored my concern. Instead she said it wasn't her problem. Her last words to me is if you don't return the van by 4:30pm I will pay a $250 inconvenience fee. I have been using uHaul for years as well as my employment where I serve as Executive Director. I will not use that location again. I will go to New Haven and use the State Street location. I will notify corporate concerning her attitude.Blanche T.
El cliente no dejó un comentario.Nicole B.
Truck i had made a thumping sound like it had a flat tire and transmission seem to slip a bit. However it was very clean.Michael D.
You can fill the tanks full before giving the vehicles since there is no reimbursement if I put more gas I should which I did actually this time. You know gas â›½ï¸ is expensive nowadays.VOLKAN G.
El cliente no dejó un comentario.Dominique K.
Fast in and out check inAlbert B.
El cliente no dejó un comentario.Frank P.
El cliente no dejó un comentario.Michael H. | Overall Experience
El cliente no dejó un comentario.Scott L.
El cliente no dejó un comentario.KISHA W. | Overall Experience
Daisy and Shree are very helpful and fastIrwan T.
Train your people in the product they sell and work with.JEFF O.
El cliente no dejó un comentario.Gabriel H.
El cliente no dejó un comentario.Analia G.
The employees were extremely helpful and pleasant to talk to and deal with.Bruce M.
Very nice people. Great experienceKaren D.
El cliente no dejó un comentario.BEVERLY C.
El cliente no dejó un comentario.Elisa F.
El cliente no dejó un comentario.Tom C.
Poor customer serviceFrances F.
Front Window was dirty. Hard to clean off. Maybe a wax. But all very positive. This van I believe needs oil and battery checked. But work great for me.James B.
I wish there is an easy way to engage the cruise control of each of the trucks. Google didn't help either.Dennis V.
truck cab smelled like cigarettes when we picked it up but was otherwise cleanAlexander A.
Everyone was very professional and polite. Pleasure doing business with them once again.Philip M.
I reserved a storage unit days before arriving to this location. On the day of my arrival I was given a notice telling me my reservation was cancelled. Luckily there was one unit available but had there not been this would have been extremely inconvenient. I was told reservations were not accepted here AFTER being cancelled on, but why then did they allow me to place a reservation? This is a terrible way to conduct business.Zach W. | First Impressions
El cliente no dejó un comentario.LISA D.
El cliente no dejó un comentario.Akira C.
Drop off location was well out of my way (Stratford). It would have been better had I been able to drop off at a location near me. Driving to Orange location cost me almost 10 additional miles, rather than 5 or 6 miles to the Bridgeport location(s).sonya M.
El cliente no dejó un comentario.david A.
El cliente no dejó un comentario.Jason M.
El cliente no dejó un comentario.paul P.
El cliente no dejó un comentario.Ginji M.
Everyone was very nice and helpfulJessica D.
Awesome service with great value.Michael A.
Everything was great! The UHAUL team and process were all seamless!Carmen D.
Have more staff on site to wait on customers.Blanche T.
Front desk girl was very helpful,, I would use UHaul again!!Thomas I.
Keep doing what your doing thanks for the great service....Terrance R.
Improve staff training on customer care skillsâ€”customers should not be waiting for employees to finish a personal phone call or be interrupted.Christopher Q.
I got charge double for reason I don't know . 2 days for 100 dollars without telling me for although the truck was all time in 2 days In front of your store because my movement was nearby not even one mile anyway I got charge and I think this is last time I will use your bad service , next time don't put 19,99 per day on your truck , you can right fraud it's much betterMohammad Tamer I G.
El cliente no dejó un comentario.Isaac C.
Charged me extra fee for no reason; very unsatisfactory servicemaroon C.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Christine B.
I've rented from this location many times and every time the staff and service has been outstanding!!Tahir A.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.Al S.
El cliente no dejó un comentario.Bryan N.
El cliente no dejó un comentario.Bruce B.
Third time I have used this facility and the people have always been friendly and helpfulRichard C.
El cliente no dejó un comentario.alhathal M.
El cliente no dejó un comentario.Mark T.
Friendly and knowledgeable staff. Was in and out in no time. On line reservations a BIG plus!Mark S.
The truck I rented #DC5424K needs maintenance. A brake rotor or drum is way out of wack and caused noisy uncomfortable ride for 4 hrs. It will fail and leave someone stranded and possibly a fire hazard if it was to lock up. The front steering was pulling to the left as well.Mark G.
The friendliest staff!! Thank YouKRENAR K.
Nice staff and nice coustemer serviceVijaykumar D.
Helpful staffKevin C.
El cliente no dejó un comentario.Peter G.
Very Friendly and very helpful!!!James G.
El cliente no dejó un comentario.Robert H.
The engine light came on and the truck kept stalling and not changing gears was unable to take it on the highway which caused more mileage. In addition the location did not want to make it right just because I didn't call them during the issue however when you are paying movers by the hour you don't have time to call, I spent more money paying the movers due this issue.Kytiana D.
Everything was great. The two guys from Smooth Movesâ€ were outstanding. Professional, careful with our stuff, on-time, and great communication.James H.
Very friendly, and very fast in getting me out. Thank you. U haul.Vincent A.
El cliente no dejó un comentario.Fausto R.
Make sure the van or truck has enough gas.Jacqueline R.
El cliente no dejó un comentario.Eric W.
Great customer service, very professional and friendly. I will definitely use this facility in the future.cathrine P.
El cliente no dejó un comentario.jennifer M.
I knew nothing about trailers or towing when I entered the store and the staff could not have been more friendly and helpful in getting me on my way in an expeditious but friendly manner. They are really outstanding.Brian K.
Excellent service and price. My vehicle was a Ford, well designed.Keith T.
El cliente no dejó un comentario.Jeffery B.
This is a complaint about the UHAUL after-hours closing process. 1. I tried to use the UHAUL website application to close out the rental. While trying to upload the required pictures the app 'froze'. This happened 3 times and I gave up. 2. I tried to call UHAUL - the local # goes to the national calling queue. The message stated that the wait would be 30 mins so rather than wait at the drop-off, I unhooked the trailer, stowed it properly. I then left the location and called UHAUL on my drive home. 2A. there is message also that says you can get immediate attention via 'Chat' I tried this but the wait was 30 mins for this as well. I never received any response on this. 3. After 30 mins in queue, someone picked up but told me they could not close out the rental since I was no longer at the drop-off. I explained everything and that person supposedly entered this info onto my still open agreement. She said to call local office during working hours 4. I called local office number the next morning at 10am. Was put into national queue again. Waited 30 minutes. I had same discussion as prior night with another person. THere was no record of my prior call. THis person also could not close the rental. She said that she could contact the local office via some internal message system and that I would get an email once the contract was closed. 5. Now its a day later - still no email. In conclusion, I will definitely consider whether or not I can drop off during work hours and not rent from UHAUL if I cant. The app should work or at least give some indication of a problem. The call queue wait time is way too long.Gordon F.
The service at U-Haul in Orange is always excellent. Staff are kind and helpful.Karen D.
Fast easyColleen L.
Amazing easy return!!EUGENIA F.
Great friendly and helpful staffCraig H.
El cliente no dejó un comentario.VERNON T.
Check-in was not as simple as implied and directions unclear at facility. Pricing inaccurate. I dropped off the vehicle an hour before time and was charged an extra day charge. Although, the charges were refunded. It's something that should have not happened. Inaccurate gauge of gas, but minuscule.Shameka G.
El cliente no dejó un comentario.RAY L.
My blankets were not in the truck but they made sure to not charge me for them which was great. Wonderful experience.Rodney R.
Staff was very helpful and nice. Very professional.Kristina P.
Employee took my credit card info and used it for food at Way Back BurgerShri P.
Better internet receptionTheresa H.
El cliente no dejó un comentario.Bianca D.
El cliente no dejó un comentario.Ken G.
I just followed the numerous signs for drop off. The young woman met me at the door and said just leave the keys in the cupholder and they would email me. Easy peasy.Elizabeth M.
El cliente no dejó un comentario.Stacie D.
El cliente no dejó un comentario.janet D.
El cliente no dejó un comentario.Christopher W.
I was unable to modify my reservation online after signing in to my account. I wanted to change the pick up time. To me, this seems like a website glitch. Happily, I was able to do this over the phone. The attendants at the Orange CT Rental office were on time and great.THOMAS U.
The rear driver's side indicator wasn't working and the tank was NOT full when I picked it up and the gentleman at the counter who was great by the way informed me of that. I filled up nearby before using the van for the day ($30) and filled up before drop off. I was told that even though they're supposed to be full upon pick up that I still would not be reimbursed for my $30 to fill a tank that IS SUPPOSED TO BE FULL UPON PICK UP. Very disappointed with this because I have never had a problem with this Uhaul location beforeShawn S.
This uhaul location NEVER picks up the phone. It is very hard to get ahold of someone to discuss any matter.Diane D.
El cliente no dejó un comentario.Chris W.
I rent here often. The staff is a 10 on a scale of 1-10. This time I do have one complaint. I believed the miles to be .99 and I planned to drive 100 plus miles. I had no idea and was not told that it would be 1.19 per mile. It did say it in my contract but I read that after I left. I mentioned it to the staff but she said the rates went up. I was upset that I did not have that knowledge. It is not posted. I ended to paying $30+ dollars more and that was a hardship to me. I do have to say that I will rent again and from the same store because they are always so nice and efficient. This extra cost this rental was upsetting though.LORI S.
Should be a staff member or members to actually locate units instead of just handing customer a map. Also units should be checked when a customer moves out same day. The one that was provided to me still had items inside and two locks on it, one had to be cut off.Shamila M. | First Impressions
El cliente no dejó un comentario.robin k. | Overall Experience
El cliente no dejó un comentario.Gregory W. | First Impressions
El cliente no dejó un comentario.MANNY R. | Overall Experience
El cliente no dejó un comentario.BARBARA H. | Overall Experience
El cliente no dejó un comentario.Ceasar S. | First Impressions
Fred Johnson has a very well managed facility. His staff is well informed and very helpful. I have been with this location for several years and have a great business relationship with mr. Johnson.Ed M. | First Impressions
The staff is great the facility is filled with mold so it’s no bueno.Meghan E. | Overall Experience
the start of the Truck Rental- Sucked; no key in Wallingford Drop Boxes- 9" of Snow plowed (wind Row) in front of Truck truck not cleaned off! Did Change Difference in Mileage From Wallingford to Meriden/West Haven To Orange...Call Center- 3 Time Calling- until I got worth while help! From there on No Issues... Thank You Dave for the Extra Walk Thru- Greatly AppreciatedRONALD E. | First Impressions
El cliente no dejó un comentario.JAMES L. | Overall Experience
Saving me money!!!Alan O. | First Impressions
I had mice eat most of my times I had in my dresser all my drawers had mice feces all over some of my clothes were ruined. I had to wash everything I had in that storage.Jennifer T. | Overall Experience
Just would have liked for the hours of the storage to be a little later instead of 7pm on weekdays, should make it for 9p… for people who work and need to grab something from storage. And on weekends til 8p.Anika C. | Overall Experience
When i rented the space they gave me the wrong cubicle #2324 AN UPPER LEVEL THE CORRECT # WAS 1414 SO I LEFT MY STUFF IN THE AISLE UNTIL THE MORNING WHERE I STRAIGHTENED OUT THE CORRECT ROOM # SO I COULD LOAD MY STUFF IN A GROUND LEVEL CUBICLERobert S. | First Impressions
El cliente no dejó un comentario.Cowanda R. | Overall Experience
I really enjoyed the offer attached to the hired truck. Uhaul is simply the best. GraciasTHEOPHILUS A. | Overall Experience
El cliente no dejó un comentario.AMADOU D. | Overall Experience
I was trying to move my things from the U-Haul in Connecticut to the U-Haul in North Carolina and I ended up needing one extra day to exit the U-Haul in Connecticut and they had no way to work with me on that I tried to get a prorated rate. they wanted the full month and nothing else when I asked if I could just get until 10pm on my last day to have things out they said no I would be locked out of the unit at 7 PM that was not the case when I moved in there. I was for sure loading things at 10 pm. I could not understand if I would've been late on my payment I would not be locked out, but because I was requesting an extra day that I was willing to pay for they could not work with me. Well I'm back in NC and decided not to use uhaul and will not use them again for trucks either.Sharon E. | Overall Experience
I want to thank Fred and Uhaul for standing behind me through this difficult situation. When mice decided to move in my storage unit I lost about 3/4 of my things. Everyone else tried to tell me Uhaul probably wouldn't compensate me. But I carried faith with me. Uhaul is one company that still values customer service in a day where it is hard to find. It wasn't easy for me to lose my high school year book or my children's' sentimental belongings but I was respected and felt valued. Thank you again Fred and Uhaul for doing what's right! Godspeedkristen l. | Overall Experience
El cliente no dejó un comentario.tiffany m. | Overall Experience
The young lady ( black woman)that works in your facility has a bad attitude, does not know how to treat customers, my 2 encounters with this person was the worst, get better help, was not in uniform, everyone else was, had on a sweatsuit not cuteMichael D. | Overall Experience
Mice in the unit destroyed some of my property.MARK S. | Overall Experience
El cliente no dejó un comentario.BABAFEMI OLUMIDE O. | Overall Experience
El cliente no dejó un comentario.Santosha T. | Overall Experience
Excellent storage company. Staff are extremely helpful and professional. Highly recommend!Diane M. | Overall Experience
El cliente no dejó un comentario.Maria A. | Overall Experience
Daisy & staff are very helpful & professional.. Thanks for making my move a pleasant one..Cherylbeth B. | Overall Experience
It would be nice if there was an accessible dumpster so debris could be disposed if when the lockers are vacatdjohn s. | Overall Experience
El cliente no dejó un comentario.georgette h. | Overall Experience
Ethan was great to deal with. Very knowledgeable and helpful !!' Hooked me up to 6 x12 trailer and later closed me out of storage unit. Just a real pleasure to work with !!!DAVE S. | Overall Experience
I pre-paid a unit. I had 5 points of contact. No one left a message! My unit was given away. When I went there with my movers-my unit was inaccessible.veronica h. | First Impressions
The customer service was exceptional and the facility was very well organized and clean.BELINDA P. | First Impressions
El cliente no dejó un comentario.LU ANN P. | Overall Experience
El cliente no dejó un comentario.LU ANN P. | First Impressions
I am not sure how I received this notification. I did not rent or need the assistance of u-haul. Could just be a mistake in the number that was uses or a mishap with something else. My name is Ryan Walton and if you need to contact me at 203 5073676Joceyln P. | Overall Experience
Great staff very helpful and friendly.FLORENCE D. | Overall Experience
El cliente no dejó un comentario.Sandra G. | First Impressions
Place was clean and staff was nice but I was charged for an RV space instead of a storage unit and had to wait on supervisor to help/fix the problemyesenia d. | First Impressions
El cliente no dejó un comentario.VICKY V. | First Impressions
Stop f****** sending emails to my phone manBenjamin R. | Overall Experience
Very helpful employees.FLORENCE D. | First Impressions
El cliente no dejó un comentario.Tehisha M. | First Impressions
El cliente no dejó un comentario.Mickelle M. | First Impressions
Fredrick and staff were awesome. He helped to accommodate a request due to two different individuals sharing the same unit with separate move-in and move-out dates. Highly recommend this facility.Diane M. | First Impressions
Excellent customer service and seamless processTAMALA J. | First Impressions
Staff was pleasant and very helpful- computers were giving them trouble but they immediately stepped up to make sure there was minimal inconvenience - thank you very much!BARBARA H. | First Impressions
El cliente no dejó un comentario.Cowanda R. | Overall Experience
El cliente no dejó un comentario.Theresa B. | First Impressions
VERY NICE STAFF - MOVED FROM MILFORD TO ORANGE. LOCATION WAS GREAT !MICHAEL G. | Overall Experience
Box was up to my standardsMichael D. | Overall Experience
El cliente no dejó un comentario.Dennis V. | Overall Experience
Never had any issues with access to my storage unit and moving out was easy. Customer service was top notch.SHARON C. | Overall Experience
Family members moved things furniture's out Storage I was told that left four things in dump area that pay for be removed . I came five days later told this removed teo things out dump area , man call said give me until 5pm. Family return moved items could not get in entry card canceled out. That only complaint . Thank you I greatly been happy with services storage . Have blessed day. Alma Jones 2/2/21Alma J. | Overall Experience
The facility is spotless, the unit was spotless. I had to use the bathroom, very clean and well stocked. The directions to get in after-hours were not that clear, it took a few extra minutes for me to get into the building. But once inside, you could tell that this facility was well taken care of. The text I received when I booked the unit said there would be a lock waiting for me in the unit. There was no lock, luckily there was a Target nearby and I was able to purchase one. However, when I went to the office the next day to seek a refund for the lock, the person was unable to help me. She was very professional and took down my information. I was told to come back when a manager was available. The lock was less than $14. I would expect that employees can be empowered to make a $14 decision, especially since I had a receipt and the text stating a lock would be in the unit. I have not had a chance to go back to the office, so I am still out my money. I provided my cell number, no call back. That is why I am rating this just average. Frank Ficaro 203-556-4792Frank F. | Online Move In
El cliente no dejó un comentario.Nick V. | Overall Experience
some staff have a bad attitude. i got a call last week saying my account wasn't closed out though i gave the building key and my lock key last month. it's not my fault if it was lost. this place needs to be more professional, desperately. and it's impossible to get through the phone for anything.justin M. | Overall Experience
El cliente no dejó un comentario.denise p. | Overall Experience
Joe Carlino is the best!Matthew H. | First Impressions
Very helpful and nice personnel.Max D. | First Impressions
My experience was pleasant and the staff was polite and helpful.john w. | First Impressions
Great experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!Timothy G. | Overall Experience
El cliente no dejó un comentario.Fernando M. | Overall Experience
Mr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do muchCarmen M. | Overall Experience
Staff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.Princess H. | First Impressions
El cliente no dejó un comentario.Jennifer R. | First Impressions
El cliente no dejó un comentario.Dylan J. | First Impressions
Manager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.susan w. | Overall Experience
The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.Richard G. | First Impressions
El cliente no dejó un comentario.james d. | Overall Experience
Fred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Gracias.Ernie P. | Overall Experience
Everyone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. ¡Los recomiendo!Jessica M. | Overall Experience
During busy hours service could take a while due to the volume.Paul H. | Overall Experience
El cliente no dejó un comentario.Marissa A. | Overall Experience
Excellent friendly service thank you!Frank C. | First Impressions
El cliente no dejó un comentario.Barbara W. | Overall Experience
El cliente no dejó un comentario.Ronald Q. | First Impressions
Great service.Laura P. | First Impressions
Fred and his team are excellent.John I. | Overall Experience
ExcelenteBarbara J. | Overall Experience
Very goodBarbara J. | First Impressions
Fred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie ParentErnie P. | First Impressions
Rich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!Paul E. | Overall Experience
Love this uhaul hopefully soon we shall be back when it is timeJames M. | Overall Experience
More service help when three or more people in line would be great thank youSue M. | Overall Experience
Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!David B. | First Impressions
They charged me extra 50$ for no reason.SANDEEP REDDY G. | First Impressions
The 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. ¡Gracias!Timothy G. | First Impressions
You are running your company brilliantly. Gracias.Seth C. | First Impressions
The girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanksjose m. | Overall Experience
Very professional Thank YouPaul L. | First Impressions
We arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.IVY K. | Overall Experience
Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!kelly b. | First Impressions
This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!Brad F. | Overall Experience
Very positive experienceDavid O. | First Impressions
My only issue with my storage unit was having to go up and down the steps with big furniture.Wannona C. | Overall Experience
All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitchesRob S. | Overall Experience
Very friendly and helpful staff in Orange.Carey M. | Overall Experience
Very nice and well trained staffShirley N. | Overall Experience
My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.thomas t. | Overall Experience
not enough room here to write what I want.Briana F. | Overall Experience
Thank you for your helpmaria n. | Overall Experience
None at this timeangela m. | Overall Experience
Too expensiveANGELA F. | Overall Experience
I was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.kadena r. | Overall Experience
Good serviceEnrique E. | Overall Experience
Till this day they want to charge me the monthly pay when i left the facility way before my month was due, called to fix it and nothing have got done !jilliane a. | Overall Experience
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