Customer Reviews for U-Haul Moving & Storage of Orange

6,683 comentarios

190 Boston Post Rd   Orange, CT 06477
(S Of Bull Hill Ln)

(203) 795-0291

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 795-0291

190 Boston Post Rd
Orange, CT 06477
(S Of Bull Hill Ln)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

Staff was very very friendly and helpful . That is very rare today

mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

April B. 
Clasificación:
5.0

The young man that assisted me was an absolute treasure. Smart, attentive, professional, eloquent. An ideal representative of your brand. Do not lose him.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen Q.  |  Overall Experience 
Clasificación:
1.0

The 190 Boston Post Rd center in Orange, CT has very rude employees. The first day I went in to put my stuff in storage should've been when I canceled the reservation all together. I had reserved the biggest storage unit, put a down payment on it online & then they said they only had small ones left.. Then the guy BEHIND me went up to the counter asking for a large one and they miraculously had a large one available for him. So my husband had gotten into an argument with one of the staff members who had threatened him "he's not the one to play with".. The staff is rude, unprofessional, immature and definitely not customer friendly. Also, they are not accommodating at all. I got a letter to pay a certain amount by a certain date, when I went to go pay it, they told me I had to pay a completely different amount.. Of course MORE than I expected.. Specifically, $250 more than what I expected to have to pay. I talked to someone from customer service, they gave me different information than the employees that actually work IN the orange location.. and when I told the workers what customer service said and had wrote a note in my account as well, they wouldn't accommodate that. Seems like *most* of the employees there should be sitting behind a desk, not dealing with customers hands on because they're incapable of doing so politely and professionally. Definitely wouldn't recommend giving your money to this location, they don't value their word at all.

Ashley D.  |  First Impressions 
Clasificación:
5.0

very efficient. Opened right on time (Sunday 7am)

Christopher C. 
Clasificación:
5.0

The U-box didn't arrive on time due to the third-party from Moving Help, not due to any fault of U-Haul.

Kristine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

charles V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Xena C.  |  Overall Experience 
Clasificación:
5.0

I was only in the lot not the store, but everything looked clean and well organized.

Grosvenor R. 
Clasificación:
4.0

Nice customer service reps

Lynn H. 
Clasificación:
1.0

Communication with customers is poor. I rent a auto transport for 1 day/24hrs. Upon returning the trailer I was told by the worker where to park it and to unhook it myself and he'll be right over to look at it and print me out a receipt, after waiting a few minutes he walk over and ask if everything worked fine. I told him yes, he then told me ok then I'm all set and once he's finish with the customer he was hooking up he will email me a receipt. After about a hour I notice I didn't receive a email and so I called uhaul and a representative transferred me to customer service which got disconnected. The next morning I woke up to a receipt and notice that they charge me twice for the trailer and put it that I dropped off the auto transport that morning. I called them and with no satisfaction I was transferred to customer service again. The agent I spoke with told me she doesn't understand what's going her manager will call me back within 72 HOURS. UNACCEPTABLE

Bejohn C. 
Clasificación:
5.0

Truck was the incorrect size, smelled like oil, handle on rear to get out of truck safely was broken, glass left out on ramp. Wrong truck means I had to take a second trip and pay more but I reserved a 26' truck not a 20'

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

Truck check engine light came on as soon as we pulled out the lot!

Kenyena A. 
Clasificación:
1.0

The truck had broken fuses that wouldn't connect to my attached trailer. I had to wait for roadside assistance to dispatch a mechanic to replace the fuse and I lost a full day of traveling because of this negligence.

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan C. 
Clasificación:
1.0

My vehicle was unavailable when I went to pick it up after hours, and I was stranded and in a time crunch, and there where no vehicles available for the amount of time I needed. Out of desperation I got the only vehicle available and tried to get it for longer in the morning, but I ended up getting charged for late fees instead. I was not notified that my initial vehicle was cancelled until the next day, so I was put in a very bad situation by this company.

Hannah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Siriporn G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim N. 
Clasificación:
5.0

Everyone was helpful and competent

Lynn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob F. 
Clasificación:
5.0

Counter person was Awesome! She took care of all my needs. BUT Your "Tech" Who "Hooked up" our trailer was rude, unqualified, and abrasive. We had to hook up the trailer ourselves he was busy playing on his phone the whole time and then when he brought the 4 pin over we told him we needed a 7 pin he said "Well go buy one " And then he told us all trucks including our GMC yukon had a 4 pin. Then this "trained professional" opened the plastic cap where you lower your tire from and said it goes in there. Guy was an untrained idiot and is a liability to your company. Please remove him from your staff quickly so he doesnt damage a customer vehicle or misinform anyone about what their car does and does not have from the factory. Completely ignorant.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrius B. 
Clasificación:
5.0

Had trouble checking in on the App, as it did not find my location even though enabled in iPhone Settings

Joseph O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
3.0

I made the reservation for 3 hours and I got the vehicle 30 min late and they charged me 37 extra dollars because I returned the vehicle 14 min after the time I requested. Even though I didn't get the vehicle on the time I requested.

Otis G. 
Clasificación:
5.0

Everyone was great phone support people in person . I left my ex pass in the cargo van just got it back thank you

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark C. 
Clasificación:
5.0

very nice people at this location

Stephen B. 
Clasificación:
5.0

Customer service was always top-notch, excellent!!!

Loyd I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C.  |  Overall Experience 
Clasificación:
1.0

We were giving the wrong size truck. It cost us 4 trips and 2 tanks which I plan to ask for a refund for. Customer service was unprofessional and not appropriate. I have the names of the employee who was arrogant

Michael M. 
Clasificación:
5.0

Nada

edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil S. 
Clasificación:
1.0

The trailer became uncoupled from my vehicle causing me to be 3 hours on side of road to have trailer dislodged from under truck. Oh yeah! State Trooper informed me trailer was unregistered!!!!! Great job Uhaul!

Paul O. 
Clasificación:
5.0

Everything is good 🙏

marcelo L. 
Clasificación:
3.0

my only frustration was with the change is pick-up location, which changed 2 times from the initial location

Petra K. 
Clasificación:
5.0

I had a very pleasant experience using the U-haul facility, thank you!

john w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark K. 
Clasificación:
3.0

Self return is a nice option

Yassine B. 
Clasificación:
5.0

I would like to say the gentleman that help me was very helpful and if they get someone like him he's excellent so yes I will tell a friend for that location

Marina B. 
Clasificación:
5.0

The customer service people can smile a little. Then when I think about it I'm a morning person. God Bless!

LEON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector V. 
Clasificación:
2.0

Have your employees test drive vehicles to make sure that they stop and the brakes are working correctly and not making noise while driving , and when a customer Bring the truck back to have a manager with some knowledge drive the truck and determine road worthy.when I told the girl I didn't feel safe driving it I wanted a different one she found one in New Haven but I think it should've been delivered to me rather than me having to go get it for my inconvenience instead of getting a smaller truck which I had to make more trips to do this job , and bring it back a day earlier I needed it for because it was had to go out to someone else the next day.

charles V. 
Clasificación:
5.0

You are good absolutely enough .

James L. 
Clasificación:
4.0

N/C

Denis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie D. 
Clasificación:
1.0

Customer service was awful

Mike B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joanna C. 
Clasificación:
4.0

You should go over vehicle with customer showing how to adjust mirrors, seats, wipers, lights, etc.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDY T. 
Clasificación:
5.0

Continue with your good service. Customer service was very good.

Salk W. 
Clasificación:
2.0

Truck had brake problems, they over charge me for gas

Kenny R. 
Clasificación:
5.0

I rent trucks often my last experience was horrible this experience was perfect in all fairness it was a different U-Haul

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

murat B. 
Clasificación:
5.0

Wash the exterior of the truck

Reginald L. 
Clasificación:
5.0

Absolutely nothing, the service was great. The girl that assisted me was amazing

WALTER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

I don't think I was charged my final mileage correctly and haven't had a chance to go to the location and review.

Janice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor Z. 
Clasificación:
5.0

Besides a kind of odd smell within the cabin the van was perfect

Grant S. 
Clasificación:
1.0

I am extremely dissatisfied with this experience. I had a reservation and when I arrived to pick up my truck, I was told that there was no truck here for me. The manager did a great job at trying to find a truck, but it took about 45 minutes of calling different locations. When I was finally given the truck, I did not receive any of the equipment that I had requested and paid for on my order. I did receive a discount, but for me that is not enough.

Chris I. 
Clasificación:
1.0

I was overcharged for the insurance and the dolly. Total ripoff impossible to file a complaint and get A refund.

William R. 
Clasificación:
4.0

The only problem was the lighting. There is no light inside the storage room and the one in the hallways switches off after some time of no motion in the hallways. Often, I found myself in my storage room in the dark only with my cellphone light. That needs to change.

Eric K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan O.  |  Overall Experience 
Clasificación:
5.0

Friendly and excellent staff.. 5 stars

Luis A. 
Clasificación:
5.0

La atencion que me dieron fue increíble

GUILLERMO B.  |  First Impressions 
Clasificación:
5.0

Everything very good

Vuchung S. 
Clasificación:
5.0

I can't understand why I could not drop off the trailer in a location closer to where I was staying. it was across the street? I called and asked, you would think if it made it more convenient for the customer you would do accommodate the customer??? Re-rent???

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederic M. 
Clasificación:
5.0

Quick. Seamless. Great staff.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
1.0

Employees could not find keys to truck for almost a hour and called me to say they gave me the wrong truck and it was going to Florida that I need to bring it back it's not truck they own. 2 different Employees hung the phone up on me twice very rude and unprofessional

James C. 
Clasificación:
3.0

When trucks are used everyone should bring the gas level where it need to be however there would be no need to dispute anything

Kimberly F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Amber A. 
Clasificación:
5.0

Very helpful and friendly got me what I needed at a good price

David F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Washington H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
1.0

Very bad customer service and the equipment was dirty

pedro F. 
Clasificación:
5.0

great service and equipment

Brayan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

Not much, you have a great crew there....I would give them raise's so that you don't lose them....Have a great day

Ron L. 
Clasificación:
5.0

The staff is wonderful. Specifically the employee that did my rental is excellent. I go there a lot and I have observed him always being professional, helpful and efficient. He would be an excellent manager if he wanted to. The electronic checkin is terrible, it doesn't work and I was in hold with customer service for 50 minutes to be out through to so done else and after being told it was a 5-10 minute wait, I hung up well over an hour later

Lori S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vsevolod G. 
Clasificación:
4.0

Most of the staff in premises are clean prepared and knowledgeable. Women always up to par.

BRUCE H. 
Clasificación:
5.0

I found the the entire experience excellent.

Frank D. 
Clasificación:
5.0

Manager and staff went out of their way to help service was excellent fast flawless

Peter W. 
Clasificación:
4.0

upon return, my rental truck died in the center driveway. I was on the phone for over 92 minutes and, after the initial person answered, the help site I was switched to NEVER got back to me. After an hour, the music stopped playing. This needs to be improved! I got better service from Icie on the on-line help chat.

RonaldP B. 
Clasificación:
3.0

The customer service by Ariana Bowman was unacceptable. She was rude and had no concern for me as the customer. When I tried to explain to her what was told to me when I called in and noted on the account she completely ignored my concern. Instead she said it wasn't her problem. Her last words to me is if you don't return the van by 4:30pm I will pay a $250 inconvenience fee. I have been using uHaul for years as well as my employment where I serve as Executive Director. I will not use that location again. I will go to New Haven and use the State Street location. I will notify corporate concerning her attitude.

Blanche T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole B. 
Clasificación:
5.0

Truck i had made a thumping sound like it had a flat tire and transmission seem to slip a bit. However it was very clean.

Michael D. 
Clasificación:
4.0

You can fill the tanks full before giving the vehicles since there is no reimbursement if I put more gas I should which I did actually this time. You know gas ⛽️ is expensive nowadays.

VOLKAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique K. 
Clasificación:
5.0

Fast in and out check in

Albert B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KISHA W.  |  Overall Experience 
Clasificación:
3.0

I reserved a storage unit days before arriving to this location. On the day of my arrival I was given a notice telling me my reservation was cancelled. Luckily there was one unit available but had there not been this would have been extremely inconvenient. I was told reservations were not accepted here AFTER being cancelled on, but why then did they allow me to place a reservation? This is a terrible way to conduct business.

Zach W.  |  First Impressions 
Clasificación:
3.0

Should be a staff member or members to actually locate units instead of just handing customer a map. Also units should be checked when a customer moves out same day. The one that was provided to me still had items inside and two locks on it, one had to be cut off.

Shamila M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robin k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MANNY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ceasar S.  |  First Impressions 
Clasificación:
5.0

Fred Johnson has a very well managed facility. His staff is well informed and very helpful. I have been with this location for several years and have a great business relationship with mr. Johnson.

Ed M.  |  First Impressions 
Clasificación:
1.0

The staff is great the facility is filled with mold so it’s no bueno.

Meghan E.  |  Overall Experience 
Clasificación:
5.0

the start of the Truck Rental- Sucked; no key in Wallingford Drop Boxes- 9" of Snow plowed (wind Row) in front of Truck truck not cleaned off! Did Change Difference in Mileage From Wallingford to Meriden/West Haven To Orange...Call Center- 3 Time Calling- until I got worth while help! From there on No Issues... Thank You Dave for the Extra Walk Thru- Greatly Appreciated

RONALD E.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES L.  |  Overall Experience 
Clasificación:
5.0

Saving me money!!!

Alan O.  |  First Impressions 
Clasificación:
2.0

I had mice eat most of my times I had in my dresser all my drawers had mice feces all over some of my clothes were ruined. I had to wash everything I had in that storage.

Jennifer T.  |  Overall Experience 
Clasificación:
4.0

Just would have liked for the hours of the storage to be a little later instead of 7pm on weekdays, should make it for 9p… for people who work and need to grab something from storage. And on weekends til 8p.

Anika C.  |  Overall Experience 
Clasificación:
2.0

When i rented the space they gave me the wrong cubicle #2324 AN UPPER LEVEL THE CORRECT # WAS 1414 SO I LEFT MY STUFF IN THE AISLE UNTIL THE MORNING WHERE I STRAIGHTENED OUT THE CORRECT ROOM # SO I COULD LOAD MY STUFF IN A GROUND LEVEL CUBICLE

Robert S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Cowanda R.  |  Overall Experience 
Clasificación:
5.0

I really enjoyed the offer attached to the hired truck. Uhaul is simply the best. Gracias

THEOPHILUS A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMADOU D.  |  Overall Experience 
Clasificación:
1.0

I was trying to move my things from the U-Haul in Connecticut to the U-Haul in North Carolina and I ended up needing one extra day to exit the U-Haul in Connecticut and they had no way to work with me on that I tried to get a prorated rate. they wanted the full month and nothing else when I asked if I could just get until 10pm on my last day to have things out they said no I would be locked out of the unit at 7 PM that was not the case when I moved in there. I was for sure loading things at 10 pm. I could not understand if I would've been late on my payment I would not be locked out, but because I was requesting an extra day that I was willing to pay for they could not work with me. Well I'm back in NC and decided not to use uhaul and will not use them again for trucks either.

Sharon E.  |  Overall Experience 
Clasificación:
4.0

I want to thank Fred and Uhaul for standing behind me through this difficult situation. When mice decided to move in my storage unit I lost about 3/4 of my things. Everyone else tried to tell me Uhaul probably wouldn't compensate me. But I carried faith with me. Uhaul is one company that still values customer service in a day where it is hard to find. It wasn't easy for me to lose my high school year book or my children's' sentimental belongings but I was respected and felt valued. Thank you again Fred and Uhaul for doing what's right! Godspeed

kristen l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany m.  |  Overall Experience 
Clasificación:
3.0

The young lady ( black woman)that works in your facility has a bad attitude, does not know how to treat customers, my 2 encounters with this person was the worst, get better help, was not in uniform, everyone else was, had on a sweatsuit not cute

Michael D.  |  Overall Experience 
Clasificación:
3.0

Mice in the unit destroyed some of my property.

MARK S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BABAFEMI OLUMIDE O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Santosha T.  |  Overall Experience 
Clasificación:
5.0

Excellent storage company. Staff are extremely helpful and professional. Highly recommend!

Diane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A.  |  Overall Experience 
Clasificación:
5.0

Daisy & staff are very helpful & professional.. Thanks for making my move a pleasant one..

Cherylbeth B.  |  Overall Experience 
Clasificación:
5.0

It would be nice if there was an accessible dumpster so debris could be disposed if when the lockers are vacatd

john s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

georgette h.  |  Overall Experience 
Clasificación:
5.0

Ethan was great to deal with. Very knowledgeable and helpful !!' Hooked me up to 6 x12 trailer and later closed me out of storage unit. Just a real pleasure to work with !!!

DAVE S.  |  Overall Experience 
Clasificación:
1.0

I pre-paid a unit. I had 5 points of contact. No one left a message! My unit was given away. When I went there with my movers-my unit was inaccessible.

veronica h.  |  First Impressions 
Clasificación:
5.0

The customer service was exceptional and the facility was very well organized and clean.

BELINDA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LU ANN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LU ANN P.  |  First Impressions 
Clasificación:
5.0

I am not sure how I received this notification. I did not rent or need the assistance of u-haul. Could just be a mistake in the number that was uses or a mishap with something else. My name is Ryan Walton and if you need to contact me at 203 5073676

Joceyln P.  |  Overall Experience 
Clasificación:
5.0

Great staff very helpful and friendly.

FLORENCE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G.  |  First Impressions 
Clasificación:
4.0

Place was clean and staff was nice but I was charged for an RV space instead of a storage unit and had to wait on supervisor to help/fix the problem

yesenia d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKY V.  |  First Impressions 
Clasificación:
1.0

Stop f****** sending emails to my phone man

Benjamin R.  |  Overall Experience 
Clasificación:
5.0

Very helpful employees.

FLORENCE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tehisha M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mickelle M.  |  First Impressions 
Clasificación:
5.0

Fredrick and staff were awesome. He helped to accommodate a request due to two different individuals sharing the same unit with separate move-in and move-out dates. Highly recommend this facility.

Diane M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and seamless process

TAMALA J.  |  First Impressions 
Clasificación:
5.0

Staff was pleasant and very helpful- computers were giving them trouble but they immediately stepped up to make sure there was minimal inconvenience - thank you very much!

BARBARA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cowanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B.  |  First Impressions 
Clasificación:
5.0

VERY NICE STAFF - MOVED FROM MILFORD TO ORANGE. LOCATION WAS GREAT !

MICHAEL G.  |  Overall Experience 
Clasificación:
2.0

Box was up to my standards

Michael D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis V.  |  Overall Experience 
Clasificación:
5.0

Never had any issues with access to my storage unit and moving out was easy. Customer service was top notch.

SHARON C.  |  Overall Experience 
Clasificación:
5.0

Family members moved things furniture's out Storage I was told that left four things in dump area that pay for be removed . I came five days later told this removed teo things out dump area , man call said give me until 5pm. Family return moved items could not get in entry card canceled out. That only complaint . Thank you I greatly been happy with services storage . Have blessed day. Alma Jones 2/2/21

Alma J.  |  Overall Experience 
Clasificación:
3.0

The facility is spotless, the unit was spotless. I had to use the bathroom, very clean and well stocked. The directions to get in after-hours were not that clear, it took a few extra minutes for me to get into the building. But once inside, you could tell that this facility was well taken care of. The text I received when I booked the unit said there would be a lock waiting for me in the unit. There was no lock, luckily there was a Target nearby and I was able to purchase one. However, when I went to the office the next day to seek a refund for the lock, the person was unable to help me. She was very professional and took down my information. I was told to come back when a manager was available. The lock was less than $14. I would expect that employees can be empowered to make a $14 decision, especially since I had a receipt and the text stating a lock would be in the unit. I have not had a chance to go back to the office, so I am still out my money. I provided my cell number, no call back. That is why I am rating this just average. Frank Ficaro 203-556-4792

Frank F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick V.  |  Overall Experience 
Clasificación:
1.0

some staff have a bad attitude. i got a call last week saying my account wasn't closed out though i gave the building key and my lock key last month. it's not my fault if it was lost. this place needs to be more professional, desperately. and it's impossible to get through the phone for anything.

justin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

denise p.  |  Overall Experience 
Clasificación:
5.0

Joe Carlino is the best!

Matthew H.  |  First Impressions 
Clasificación:
5.0

Very helpful and nice personnel.

Max D.  |  First Impressions 
Clasificación:
5.0

My experience was pleasant and the staff was polite and helpful.

john w.  |  First Impressions 
Clasificación:
5.0

Great experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!

Timothy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando M.  |  Overall Experience 
Clasificación:
5.0

Mr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do much

Carmen M.  |  Overall Experience 
Clasificación:
5.0

Staff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.

Princess H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan J.  |  First Impressions 
Clasificación:
4.0

Manager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.

susan w.  |  Overall Experience 
Clasificación:
5.0

The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.

Richard G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james d.  |  Overall Experience 
Clasificación:
4.0

Fred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Gracias.

Ernie P.  |  Overall Experience 
Clasificación:
5.0

Everyone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. ¡Los recomiendo!

Jessica M.  |  Overall Experience 
Clasificación:
4.0

During busy hours service could take a while due to the volume.

Paul H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa A.  |  Overall Experience 
Clasificación:
5.0

Excellent friendly service thank you!

Frank C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Q.  |  First Impressions 
Clasificación:
5.0

Great service.

Laura P.  |  First Impressions 
Clasificación:
5.0

Fred and his team are excellent.

John I.  |  Overall Experience 
Clasificación:
5.0

Excelente

Barbara J.  |  Overall Experience 
Clasificación:
5.0

Very good

Barbara J.  |  First Impressions 
Clasificación:
5.0

Fred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie Parent

Ernie P.  |  First Impressions 
Clasificación:
5.0

Rich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!

Paul E.  |  Overall Experience 
Clasificación:
5.0

Love this uhaul hopefully soon we shall be back when it is time

James M.  |  Overall Experience 
Clasificación:
4.0

More service help when three or more people in line would be great thank you

Sue M.  |  Overall Experience 
Clasificación:
5.0

Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!

David B.  |  First Impressions 
Clasificación:
1.0

They charged me extra 50$ for no reason.

SANDEEP REDDY G.  |  First Impressions 
Clasificación:
5.0

The 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. ¡Gracias!

Timothy G.  |  First Impressions 
Clasificación:
5.0

You are running your company brilliantly. Gracias.

Seth C.  |  First Impressions 
Clasificación:
5.0

The girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanks

jose m.  |  Overall Experience 
Clasificación:
5.0

Very professional Thank You

Paul L.  |  First Impressions 
Clasificación:
4.0

We arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.

IVY K.  |  Overall Experience 
Clasificación:
5.0

Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!

kelly b.  |  First Impressions 
Clasificación:
5.0

This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!

Brad F.  |  Overall Experience 
Clasificación:
3.0

Very positive experience

David O.  |  First Impressions 
Clasificación:
5.0

My only issue with my storage unit was having to go up and down the steps with big furniture.

Wannona C.  |  Overall Experience 
Clasificación:
4.0

All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches

Rob S.  |  Overall Experience 
Clasificación:
4.0

Very friendly and helpful staff in Orange.

Carey M.  |  Overall Experience 
Clasificación:
5.0

Very nice and well trained staff

Shirley N.  |  Overall Experience 
Clasificación:
5.0

My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.

thomas t.  |  Overall Experience 
Clasificación:
1.0

not enough room here to write what I want.

Briana F.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help

maria n.  |  Overall Experience