Customer Reviews for U-Haul Moving & Storage of Orange

7,781 comentarios

190 Boston Post Rd   Orange, CT 06477
(S Of Bull Hill Ln)

(203) 795-0291

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 795-0291

190 Boston Post Rd
Orange, CT 06477
(S Of Bull Hill Ln)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The employee there was knowledgably about the car dolly and told me it should be moving freely.

Terrance H 
Clasificación:
5.0

The manager was a really nice guy

RAKEEDA K 
Clasificación:
5.0

The u haul team member was very helpful resolving my mistake. He went above and beyond what most would do. Gracias

DONALD V 
Clasificación:
5.0

El cliente no dejó un comentario.

Sameir R 
Clasificación:
1.0

Had a noon pick up, Walked in, the showroom was empty , Smelled heavy of Marijuana, I walked around for 13 minutes and nobody came to help, finally almost 20 minutes in an employee came from the bathroom, The price was 12 dollars more than I was quoted online, they say oh taxes and fees, What the fuck a recovery fee , apprpximate tax,Yet you charge 17.00 dollars for some shit insurance , as well, get The fuck outta here $0.99 a mile , on top of that , Seriously, I'll never come to this shit location again....

JOHN F 
Clasificación:
5.0

N/C

BRUCE C 
Clasificación:
5.0

El cliente no dejó un comentario.

ELENA B 
Clasificación:
1.0

The staff behavior is too bad

MOHAMMAD S 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDITH H 
Clasificación:
5.0

Ninguno

RICHARD N 
Clasificación:
5.0

Tim the owner in Orange, CT was extraordinary to work with I had a 10-footer recently

VALINTINE M 
Clasificación:
5.0

The temperature was 60 degrees. The sign said 65 to 85 degrees. Hard to report problem called referred to main call center and not sure if desk can refer to manager. I kept coat on while sorting. I have vacated bin and will use you again. Clean facility. Maybe sign should be changed to have blue zone as 60 degrees and above if your policy changed.

SUSAN W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine C 
Clasificación:
3.0

El cliente no dejó un comentario.

BARBARA H 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W 
Clasificación:
4.0

Explain the interior dashboard keys. Had trouble finding hazard lights.

CHRISTOPHER T 
Clasificación:
1.0

El cliente no dejó un comentario.

ABDULLA A 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C 
Clasificación:
1.0

Have customer service be more transparent they won't even call me back after having a outrageously High bill I've rented trucks many times before at this store I've never had the bill doubled over and no one will call me back and explain anything as a matter of fact I'm being ignored and people are being evasive to the situation

Reginald L 
Clasificación:
4.0

Desiree was great! Good customer service

NOEMI R  |  Overall Experience 
Clasificación:
1.0

The staff are cheating in fuel charges. Always take a picture and keep as an evidence otherwise they will cheat you.

SYED S 
Clasificación:
1.0

They gave me a trailer full of snow after almost one hour of waiting at the office because the employee was busy helping his friend who left the key of his car inside the car i would leave you some pictures of my experience on google because of the bad experience i have had.

RACHID H 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE G 
Clasificación:
5.0

pick up was easy , staff very professional ,friendly and helpful. made sure everything worked fine on the trailer before leaving

JOHN F 
Clasificación:
4.0

Advise the customer when at the counter that they will be required to take photos of the vehicle's body & roof conditions prior to leaving the premises. If I had not opened my text messages just before leaving premises it would have been to late after leaving.

JOHN B 
Clasificación:
4.0

El cliente no dejó un comentario.

ADRIENNE J 
Clasificación:
2.0

$318 for wrong drop off. Not once was I told to bring the truck back. If I was even asked I wouldve told them Im picking up bouncy houses and putting them in storage by my house. I was charged 416.89 for a 1 day rental and 68 miles. I would recommend people buy a trailer, lift gate or any other possible option, and pay with credit card to dispute transaction. I bought a pallet jack just to use to bring the bouncy houses back and forth from storage. We were going to use uhauls as part of our business for deliveries because of the ramps but when harbor freight sells trailers for $999 and uhell is 400 a day.

RYAN P 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK M 
Clasificación:
5.0

I left the storage unit because the price was raised. I had no problem with the workers.

PERSIDA B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH I 
Clasificación:
4.0

The place needed more staff. It seemed like there was only one employee so that the check in/out process was a little slow. Very friendly though.

MICHAEL C 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR D 
Clasificación:
3.0

make sure the correct keys are given to customer

Kaitlin M 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY V 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P 
Clasificación:
3.0

The keypad to access my unit would often not be working

Donald M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L 
Clasificación:
5.0

El cliente no dejó un comentario.

BROSSET S 
Clasificación:
5.0

El cliente no dejó un comentario.

NEDRA P 
Clasificación:
5.0

Awesome

Edward C 
Clasificación:
5.0

Be welcome to the site.

MBOBOSHI N 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGELIO A 
Clasificación:
4.0

Make it a little easier to find the check in counter, but your employees polite and professional. An overall stress free experience. Gracias

JOHN C 
Clasificación:
3.0

Mobil app is extremely tedious. It takes way too long to take photos and the upload was extremely slow after saving the photo.

Christopher D 
Clasificación:
3.0

I had booked utility dolly to move furniture. However, didn't get a utility dolly as the store didn't have it even though I had reserved it. They gave me the option to use appliance dolly but it was very heavy and useless for my move.

HARDIK S 
Clasificación:
5.0

It's my first experience with u-haul and I love it and highly recommend. The staff are amazing helpful and respectful. Five Stars Thank you so much 

ABDULAZIZ A 
Clasificación:
5.0

El cliente no dejó un comentario.

NANA A 
Clasificación:
5.0

El cliente no dejó un comentario.

GOPICHAND M 
Clasificación:
5.0

Rashyd is a friendly guy

SELORM A 
Clasificación:
3.0

El cliente no dejó un comentario.

NOEMI R  |  First Impressions 
Clasificación:
5.0

Very polite employees

GREGORY C 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA P 
Clasificación:
4.0

Ensure that extra equipment ordered is added to the van, this is the second time I ordered a dolly that wasn't included. The first time, the location was open so they were able to correct it, this time, we had to figure out how to move the fridge without it.

LaTanya E 
Clasificación:
5.0

The app is a pain to navigate if dropping the truck off after hours

MARLISA R 
Clasificación:
5.0

El cliente no dejó un comentario.

Serge C 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL D 
Clasificación:
5.0

Greta front desk customer service!

EMILY P 
Clasificación:
5.0

Great staff very efficient and helpful.

KEVIN L  |  First Impressions 
Clasificación:
5.0

Always polite and professional Thanks Team

LOUIS C 
Clasificación:
1.0

When I was making a pickup truck, they wrote to me that there was 5/16 of fuel in the tank, but there was 1/4. I indicated this in the program when receiving the car. I drove 22 miles and filled up with 3 gallons of gas. which corresponded to 5/16. in the end they charged me another 2 gallons. Turns out the 10-passenger truck gets 4 mpg. like an airplane.

DZMITRY K 
Clasificación:
5.0

El cliente no dejó un comentario.

UZELAINE B 
Clasificación:
5.0

Kenny is doing a great job, I use haul quite frequently and have used the storage units twice. They are very clean and they well maintained.

DANIEL A  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADIR C 
Clasificación:
2.0

The desk person spoke very softly I could barely hear him. He told me the truck was in the back, problem was there were also 14 other trucks and neither were clearly marked. The truck had 202230 miles on it and was not in good rental condition. It burned $40 in gas in 75 miles The price was cheap and use was for a non profit

THOMAS J 
Clasificación:
5.0

No Improvement needed. Saleswoman was pleasant and knowledgeable. Been using this location for years and always satisfied with customer service. Thanks Team have a great Holiday. - Lou

LOUIS C 
Clasificación:
5.0

El cliente no dejó un comentario.

UZELAINE B 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE I 
Clasificación:
5.0

I have been a customer of this store for years. Never disappointed with the service.

ROBERT M 
Clasificación:
5.0

No improvements needed, keep up the excellent customer service.

PEGGY R 
Clasificación:
5.0

N/C

DOUSSOUBA K 
Clasificación:
5.0

I signed up six weeks in advance for a Fairfield, Ct location and notified a day in advance it was in Orange, CT 20 miles away. Added 80 minutes to pick up with I-95 traffic!! Why couldn't you schedule this better? It is one of your most common trailers being 5x8??

MARK O 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK F 
Clasificación:
5.0

El cliente no dejó un comentario.

ASIA D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P 
Clasificación:
5.0

Servicio al cliente de excelencia. I rented a car hauler. I have rented these from U-Haul at least a dozen times. NO ONE has ever hooked it up for me or unhooked me when returning! Great team.

Clifford C 
Clasificación:
5.0

Great customer service. Gentleman explained everything thoroughly, and was very knowledgeable about extra costs, like gas if tank is returned needing it. Drop off was great. Highly recommend.

Pam B 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD A 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY C 
Clasificación:
2.0

Terrible attendants

LORI P 
Clasificación:
3.0

Truck needs front end alignment steer issue

LEA C 
Clasificación:
5.0

El cliente no dejó un comentario.

KIERA T 
Clasificación:
5.0

Excellent customer 👌

DR P  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL P 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W 
Clasificación:
4.0

The truck I rented had one problem. The gear shift was very problematic. I suspect it will break soon. Someone should look into that. Also, taking the keys out of the truck was difficult, which is possibly a problem with the whole column.

JACK V 
Clasificación:
5.0

Nada

KEVIN E 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S 
Clasificación:
5.0

Truck was clean , but driving it sounds old

ROBERTA B 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN C 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURO B 
Clasificación:
5.0

Unattended drop off was very convenient.

Todd C 
Clasificación:
4.0

El cliente no dejó un comentario.

Don M 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH O 
Clasificación:
4.0

You only lose a star because of the constant rate increases on the storage.

EDDIE M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C 
Clasificación:
4.0

I called ahead to see if I could pick up the truck earlier but they said no. Looks like there were lots of trucks available when I got there.

Elaine K 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver C 
Clasificación:
1.0

The ppl at the counter at drop off were not paying attention to the client in front of them. Didn't know how to operate the computer I will not be going to that location ever again

TERRENCE W 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDICE R 
Clasificación:
3.0

El cliente no dejó un comentario.

Rose G 
Clasificación:
5.0

Renting was easy. Book online, pick up, use and return. All smooth.

ADEN H 
Clasificación:
5.0

ALL WAS GOOD. THANK YOU ALL... REBECCA VAZQUEZ

ENRIQUE U 
Clasificación:
5.0

Everything went well

NATHALIE P 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN L  |  First Impressions 
Clasificación:
5.0

Longer hours

ROBIN L 
Clasificación:
5.0

Fast and easy

LOUIS L 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd N 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY C 
Clasificación:
5.0

The drop off locations customer service was excellent thank 5 star to the gentleman that helped us thank you!

MAGUETTE S 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK F  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

yesenia d  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette C  |  First Impressions 
Clasificación:
5.0

Tim was a great asset to my move.

Marcel B  |  Online Move In 
Clasificación:
4.0

The toilet was out of order.

Marwan O  |  Overall Experience 
Clasificación:
5.0

It was close to our daughters school. It was very clean and secure. The staff were awesome each time that we were there. We are definitley using them for as long as needed.

David W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diamond t  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William C  |  Overall Experience 
Clasificación:
1.0

I rented nearly one year with no issues. With this current staff, they're Young and rude. Do rude I had to call the police.

YVONNE A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos V  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin D  |  First Impressions 
Clasificación:
4.0

At this Uhual but not all

Rita C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyyana S  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Soumya s  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pasquale S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TOMMY H  |  Overall Experience 
Clasificación:
4.0

I think the very first question was silly. Because you've a guy's advewe see u haul everywhere So your first question makes no sense whatsoever. That's just my opinion enjoy your day

James C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana M  |  Overall Experience 
Clasificación:
4.0

Great facility, really good truck. Pick up was easy, even after the app left me hanging. Drop off went well.

Peter F  |  Overall Experience 
Clasificación:
1.0

Mice droppings all in my stuff I had to clean it and their help is lazy just want to sit and be in there phone's very unprofessional

Dorothy C  |  Overall Experience 
Clasificación:
5.0

My wife and I were searching for a cheaper price for our storage capacity needs, and we also patronize the Orange, CT facilities for moving vans/trucks. Thanks to the entire staff that I interacted with. Much appreciated

Christopher V  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanyia P  |  Overall Experience 
Clasificación:
5.0

I'm well satisfied with uhaul service.

RENE M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chloe T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE M  |  First Impressions 
Clasificación:
4.0

Mouse problem is my only concern

Deborah P  |  Overall Experience 
Clasificación:
1.0

This was the worse experience I've had to date. It was already a horrible time having to store my stuff due to separation, but i booked the storage online for an inside unit, upon arrival I was informed that there were no units available. There were only outside units, my movers were there was was costing me $269 an hour so I had no choice as it was late already . The outside unit when we arrived up the hill was wet inside. I was so disappointed and sad I couldn't help but cry as it was already an emotional day. The worker was very nice and tried to accommodate me as much as he could but I will no longer use uhaul storage because apparently this is common practice for them in Orange.

Beverly F  |  Overall Experience 
Clasificación:
1.0

When I was checking out just after closing I put my card key in the drop box and didnt even look at the instructions until the door closed. A very helpful young man was coming out and I mentioned it to home and he went back in and found my card for me and also said he would let the manager know I was checking out. I had a vmail before I got home from the site letting me know they received my message! I also got a confirmation email the next day. Wonderful experience!!!

MARY C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony m  |  First Impressions 
Clasificación:
1.0

The unit was infested with rats.I'm very disappointed and would like a full refund. My items are contaminated and now in process of disposal and sanitation of my itens.

En E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur K  |  Overall Experience 
Clasificación:
1.0

While service staff were great, and the check in process was smooth, checking out was a nightmare. A good amount of our personal belongings ranging from furniture, home decor, clothes, footwear etc. were damaged due to what may have been a water leak of some sort due to lack of security of the storage unit. We had a very unpleasant time trying to figure out what had happened, figuring out how to report it, and having to move with soggy boxes and damaged goods into our new apartment. This was our first time utilizing a storage unit and I would not recommend this to anyone or do it again myself. One of my footwear had gotten so wet and damaged there was a ton of mold growing on it! A public health hazard and a mover's nightmare to have to deal with. I was smart enough to have paid for insurance, but with the lack of responsiveness from RepWest and their odd contracting language on what they cover and don't, I am left as a disappointed customer on all fronts. If UHaul won't provide safe, secure units that will protect customers' personal belongings, at least have a well-intentioned insurance available for customers to purchase.

Dolma T  |  Overall Experience 
Clasificación:
5.0

Arianna was extremely pleasant and very helpful....she created an excellent experience for us...

DONALD J  |  First Impressions 
Clasificación:
3.0

I was very happy with u haul in still ask one of your employees to add the name of the company that I work for to the contract because im payment are been made with company card and your employee said that that can't be done i had gave her the phone to talk to my boss to have her explain and very rude gave me back the phone and could not explain. Call your main line and ask if this could be done and they said yes and told me that they were sending a email to the facility maneager so I could get a call back and neaver did

victor g  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAHSAAN L  |  Overall Experience 
Clasificación:
5.0

Convenient location, right on the post rd. Friendly staff n storage area was clean

CHRIS M  |  Overall Experience 
Clasificación:
1.0

I hate u hall

CARTER C  |  Overall Experience 
Clasificación:
5.0

Very glad to see mileage rates reasonable again, made me come back :)

Lisa H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL I  |  First Impressions 
Clasificación:
5.0

clean, neat and safe

Timothy C  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and friendly, helpful staff!

nina l  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla D  |  Overall Experience 
Clasificación:
1.0

Online reservation was ignored and then forced to pay for a storage unit with the ceiling was falling in very disappointed with the customer service. Second employee was very nice and helpful she was also able to give me a update on what I can do to resolve the issue. Was still very disappointed in the service and the place in general.

MASON G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fletcher S  |  Overall Experience 
Clasificación:
3.0

I did find out that reserving a storage means really nothing, unless you pay rent on it which I wasn’t prepared to do but time is of the essence.

LAUREN K  |  First Impressions 
Clasificación:
5.0

Charae the manager was great . AAAAA++++. ALL AROUND

LARRY S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELIO S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Francina L  |  First Impressions 
Clasificación:
5.0

My only problem was they didn't have an outside storage unit available. They were very nice

ANNETTE M  |  First Impressions 
Clasificación:
5.0

They were extremely helpfull the entire time. I was given vehicles to dirve, I had the largest storage units I had ever seen. The helped me with every question or issue that I had.

Cynthia L  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Patricia M  |  First Impressions 
Clasificación:
5.0

Everytime I use u haul I never have any problems but this go round the staff was beyond helpful

Dorothy C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KETMANY C  |  Overall Experience 
Clasificación:
2.0

To this day your employee referencing (manager at the orange, Ct facility turned my experience into a nightmare she attempted to go into my account without authorization after it was explained to your corporate office which is documented, that I had checked out before next due date and my note to uhaul would be you could do better and not what i consider to be thuggish activity by this person not to mention her poor customer service relations but as I mentioned initially illegally attempting to nurgalize my account, thus culminating in a very negative experience. Gracias.

David O  |  Overall Experience 
Clasificación:
4.0

I was happy to get a very large storage unit. And they accommodated me with a truck for a period of at least 6 days because I have to move out of my home by December 29th and I will be moving most of the items by myself. I am a 64 year old grandmother.

Cynthia L  |  First Impressions 
Clasificación:
5.0

Great staff and service ❣️💯💯

ARNETTA J  |  Overall Experience 
Clasificación:
5.0

Solo que deben fumigar por que hace como un mes habia ratones

Martin H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NERAIDA S  |  First Impressions 
Clasificación:
5.0

Micheal and store manager went above on beyond to accommodate me .

Precious B  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BEVERLY P  |  Overall Experience 
Clasificación:
1.0

Sold my merchandise when I was told I could pay it over the phone and have 42hrs to retrieve it,had over 15000 worth of merchandise in that unit,I'm heading towards getting an attorney and I had paid for that unit for over 4 yrs,I need contacted immediately 6145129008

Jeffrey D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace I  |  Overall Experience 
Clasificación:
5.0

Excellent, very knowledgeable and helpful staff!

Tineo A  |  First Impressions 
Clasificación:
5.0

great company in Orange Ct. that is the best U-Haul in CT.

Curtis V  |  First Impressions 
Clasificación:
5.0

U Haul staff were very friendly and helpful with any questions that I had. I appreciate their help.

Janice J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen Q  |  Overall Experience 
Clasificación:
1.0

The 190 Boston Post Rd center in Orange, CT has very rude employees. The first day I went in to put my stuff in storage should've been when I canceled the reservation all together. I had reserved the biggest storage unit, put a down payment on it online & then they said they only had small ones left.. Then the guy BEHIND me went up to the counter asking for a large one and they miraculously had a large one available for him. So my husband had gotten into an argument with one of the staff members who had threatened him "he's not the one to play with".. The staff is rude, unprofessional, immature and definitely not customer friendly. Also, they are not accommodating at all. I got a letter to pay a certain amount by a certain date, when I went to go pay it, they told me I had to pay a completely different amount.. Of course MORE than I expected.. Specifically, $250 more than what I expected to have to pay. I talked to someone from customer service, they gave me different information than the employees that actually work IN the orange location.. and when I told the workers what customer service said and had wrote a note in my account as well, they wouldn't accommodate that. Seems like *most* of the employees there should be sitting behind a desk, not dealing with customers hands on because they're incapable of doing so politely and professionally. Definitely wouldn't recommend giving your money to this location, they don't value their word at all.

Ashley D  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Xena C  |  Overall Experience 
Clasificación:
5.0

Customer service was always top-notch, excellent!!!

Loyd I  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C  |  Overall Experience 
Clasificación:
5.0

I had a very pleasant experience using the U-haul facility, thank you!

john w  |  Overall Experience 
Clasificación:
4.0

The only problem was the lighting. There is no light inside the storage room and the one in the hallways switches off after some time of no motion in the hallways. Often, I found myself in my storage room in the dark only with my cellphone light. That needs to change.

Eric K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan O  |  Overall Experience 
Clasificación:
5.0

La atencion que me dieron fue increíble

GUILLERMO B  |  First Impressions 
Clasificación:
3.0

When trucks are used everyone should bring the gas level where it need to be however there would be no need to dispute anything

Kimberly F  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly got me what I needed at a good price

David F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Washington H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KISHA W  |  Overall Experience 
Clasificación:
3.0

I reserved a storage unit days before arriving to this location. On the day of my arrival I was given a notice telling me my reservation was cancelled. Luckily there was one unit available but had there not been this would have been extremely inconvenient. I was told reservations were not accepted here AFTER being cancelled on, but why then did they allow me to place a reservation? This is a terrible way to conduct business.

Zach W  |  First Impressions 
Clasificación:
3.0

Should be a staff member or members to actually locate units instead of just handing customer a map. Also units should be checked when a customer moves out same day. The one that was provided to me still had items inside and two locks on it, one had to be cut off.

Shamila M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robin k  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MANNY R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ceasar S  |  First Impressions 
Clasificación:
5.0

Fred Johnson has a very well managed facility. His staff is well informed and very helpful. I have been with this location for several years and have a great business relationship with mr. Johnson.

Ed M  |  First Impressions 
Clasificación:
1.0

The staff is great the facility is filled with mold so it’s no bueno.

Meghan E  |  Overall Experience 
Clasificación:
5.0

the start of the Truck Rental- Sucked; no key in Wallingford Drop Boxes- 9" of Snow plowed (wind Row) in front of Truck truck not cleaned off! Did Change Difference in Mileage From Wallingford to Meriden/West Haven To Orange...Call Center- 3 Time Calling- until I got worth while help! From there on No Issues... Thank You Dave for the Extra Walk Thru- Greatly Appreciated

RONALD E  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES L  |  Overall Experience 
Clasificación:
5.0

Saving me money!!!

Alan O  |  First Impressions 
Clasificación:
2.0

I had mice eat most of my times I had in my dresser all my drawers had mice feces all over some of my clothes were ruined. I had to wash everything I had in that storage.

Jennifer T  |  Overall Experience 
Clasificación:
4.0

Just would have liked for the hours of the storage to be a little later instead of 7pm on weekdays, should make it for 9p… for people who work and need to grab something from storage. And on weekends til 8p.

Anika C  |  Overall Experience 
Clasificación:
2.0

When i rented the space they gave me the wrong cubicle #2324 AN UPPER LEVEL THE CORRECT # WAS 1414 SO I LEFT MY STUFF IN THE AISLE UNTIL THE MORNING WHERE I STRAIGHTENED OUT THE CORRECT ROOM # SO I COULD LOAD MY STUFF IN A GROUND LEVEL CUBICLE

Robert S  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Cowanda R  |  Overall Experience 
Clasificación:
5.0

I really enjoyed the offer attached to the hired truck. Uhaul is simply the best. Gracias

Theophilus A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMADOU D  |  Overall Experience 
Clasificación:
1.0

I was trying to move my things from the U-Haul in Connecticut to the U-Haul in North Carolina and I ended up needing one extra day to exit the U-Haul in Connecticut and they had no way to work with me on that I tried to get a prorated rate. they wanted the full month and nothing else when I asked if I could just get until 10pm on my last day to have things out they said no I would be locked out of the unit at 7 PM that was not the case when I moved in there. I was for sure loading things at 10 pm. I could not understand if I would've been late on my payment I would not be locked out, but because I was requesting an extra day that I was willing to pay for they could not work with me. Well I'm back in NC and decided not to use uhaul and will not use them again for trucks either.

Sharon E  |  Overall Experience 
Clasificación:
4.0

I want to thank Fred and Uhaul for standing behind me through this difficult situation. When mice decided to move in my storage unit I lost about 3/4 of my things. Everyone else tried to tell me Uhaul probably wouldn't compensate me. But I carried faith with me. Uhaul is one company that still values customer service in a day where it is hard to find. It wasn't easy for me to lose my high school year book or my children's' sentimental belongings but I was respected and felt valued. Thank you again Fred and Uhaul for doing what's right! Godspeed

kristen l  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany m  |  Overall Experience 
Clasificación:
3.0

The young lady ( black woman)that works in your facility has a bad attitude, does not know how to treat customers, my 2 encounters with this person was the worst, get better help, was not in uniform, everyone else was, had on a sweatsuit not cute

Michael D  |  Overall Experience 
Clasificación:
3.0

Mice in the unit destroyed some of my property.

MARK S  |  Overall Experience 
Clasificación: