The employee there was knowledgably about the car dolly and told me it should be moving freely.
Terrance HCustomer Reviews for U-Haul Moving & Storage of Orange
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The manager was a really nice guy
RAKEEDA KThe u haul team member was very helpful resolving my mistake. He went above and beyond what most would do. Gracias
DONALD VHad a noon pick up, Walked in, the showroom was empty , Smelled heavy of Marijuana, I walked around for 13 minutes and nobody came to help, finally almost 20 minutes in an employee came from the bathroom, The price was 12 dollars more than I was quoted online, they say oh taxes and fees, What the fuck a recovery fee , apprpximate tax,Yet you charge 17.00 dollars for some shit insurance , as well, get The fuck outta here $0.99 a mile , on top of that , Seriously, I'll never come to this shit location again....
JOHN FN/C
BRUCE CThe staff behavior is too bad
MOHAMMAD SNinguno
RICHARD NTim the owner in Orange, CT was extraordinary to work with I had a 10-footer recently
VALINTINE MThe temperature was 60 degrees. The sign said 65 to 85 degrees. Hard to report problem called referred to main call center and not sure if desk can refer to manager. I kept coat on while sorting. I have vacated bin and will use you again. Clean facility. Maybe sign should be changed to have blue zone as 60 degrees and above if your policy changed.
SUSAN W | Overall ExperienceExplain the interior dashboard keys. Had trouble finding hazard lights.
CHRISTOPHER THave customer service be more transparent they won't even call me back after having a outrageously High bill I've rented trucks many times before at this store I've never had the bill doubled over and no one will call me back and explain anything as a matter of fact I'm being ignored and people are being evasive to the situation
Reginald LDesiree was great! Good customer service
NOEMI R | Overall ExperienceThe staff are cheating in fuel charges. Always take a picture and keep as an evidence otherwise they will cheat you.
SYED SThey gave me a trailer full of snow after almost one hour of waiting at the office because the employee was busy helping his friend who left the key of his car inside the car i would leave you some pictures of my experience on google because of the bad experience i have had.
RACHID Hpick up was easy , staff very professional ,friendly and helpful. made sure everything worked fine on the trailer before leaving
JOHN FAdvise the customer when at the counter that they will be required to take photos of the vehicle's body & roof conditions prior to leaving the premises. If I had not opened my text messages just before leaving premises it would have been to late after leaving.
JOHN B$318 for wrong drop off. Not once was I told to bring the truck back. If I was even asked I wouldve told them Im picking up bouncy houses and putting them in storage by my house. I was charged 416.89 for a 1 day rental and 68 miles. I would recommend people buy a trailer, lift gate or any other possible option, and pay with credit card to dispute transaction. I bought a pallet jack just to use to bring the bouncy houses back and forth from storage. We were going to use uhauls as part of our business for deliveries because of the ramps but when harbor freight sells trailers for $999 and uhell is 400 a day.
RYAN PI left the storage unit because the price was raised. I had no problem with the workers.
PERSIDA B | Overall ExperienceThe place needed more staff. It seemed like there was only one employee so that the check in/out process was a little slow. Very friendly though.
MICHAEL Cmake sure the correct keys are given to customer
Kaitlin MThe keypad to access my unit would often not be working
Donald M | Overall ExperienceAwesome
Edward CBe welcome to the site.
MBOBOSHI NMake it a little easier to find the check in counter, but your employees polite and professional. An overall stress free experience. Gracias
JOHN CMobil app is extremely tedious. It takes way too long to take photos and the upload was extremely slow after saving the photo.
Christopher DI had booked utility dolly to move furniture. However, didn't get a utility dolly as the store didn't have it even though I had reserved it. They gave me the option to use appliance dolly but it was very heavy and useless for my move.
HARDIK SIt's my first experience with u-haul and I love it and highly recommend. The staff are amazing helpful and respectful. Five Stars Thank you so much
ABDULAZIZ ARashyd is a friendly guy
SELORM AVery polite employees
GREGORY CEnsure that extra equipment ordered is added to the van, this is the second time I ordered a dolly that wasn't included. The first time, the location was open so they were able to correct it, this time, we had to figure out how to move the fridge without it.
LaTanya EThe app is a pain to navigate if dropping the truck off after hours
MARLISA RGreta front desk customer service!
EMILY PGreat staff very efficient and helpful.
KEVIN L | First ImpressionsAlways polite and professional Thanks Team
LOUIS CWhen I was making a pickup truck, they wrote to me that there was 5/16 of fuel in the tank, but there was 1/4. I indicated this in the program when receiving the car. I drove 22 miles and filled up with 3 gallons of gas. which corresponded to 5/16. in the end they charged me another 2 gallons. Turns out the 10-passenger truck gets 4 mpg. like an airplane.
DZMITRY KKenny is doing a great job, I use haul quite frequently and have used the storage units twice. They are very clean and they well maintained.
DANIEL A | Overall ExperienceThe desk person spoke very softly I could barely hear him. He told me the truck was in the back, problem was there were also 14 other trucks and neither were clearly marked. The truck had 202230 miles on it and was not in good rental condition. It burned $40 in gas in 75 miles The price was cheap and use was for a non profit
THOMAS JNo Improvement needed. Saleswoman was pleasant and knowledgeable. Been using this location for years and always satisfied with customer service. Thanks Team have a great Holiday. - Lou
LOUIS CI have been a customer of this store for years. Never disappointed with the service.
ROBERT MNo improvements needed, keep up the excellent customer service.
PEGGY RN/C
DOUSSOUBA KI signed up six weeks in advance for a Fairfield, Ct location and notified a day in advance it was in Orange, CT 20 miles away. Added 80 minutes to pick up with I-95 traffic!! Why couldn't you schedule this better? It is one of your most common trailers being 5x8??
MARK OServicio al cliente de excelencia. I rented a car hauler. I have rented these from U-Haul at least a dozen times. NO ONE has ever hooked it up for me or unhooked me when returning! Great team.
Clifford CGreat customer service. Gentleman explained everything thoroughly, and was very knowledgeable about extra costs, like gas if tank is returned needing it. Drop off was great. Highly recommend.
Pam BTerrible attendants
LORI PTruck needs front end alignment steer issue
LEA CExcellent customer 👌
DR P | First ImpressionsThe truck I rented had one problem. The gear shift was very problematic. I suspect it will break soon. Someone should look into that. Also, taking the keys out of the truck was difficult, which is possibly a problem with the whole column.
JACK VNada
KEVIN ETruck was clean , but driving it sounds old
ROBERTA BUnattended drop off was very convenient.
Todd CYou only lose a star because of the constant rate increases on the storage.
EDDIE M | Overall ExperienceI called ahead to see if I could pick up the truck earlier but they said no. Looks like there were lots of trucks available when I got there.
Elaine KThe ppl at the counter at drop off were not paying attention to the client in front of them. Didn't know how to operate the computer I will not be going to that location ever again
TERRENCE WRenting was easy. Book online, pick up, use and return. All smooth.
ADEN HALL WAS GOOD. THANK YOU ALL... REBECCA VAZQUEZ
ENRIQUE UEverything went well
NATHALIE PLonger hours
ROBIN LFast and easy
LOUIS LThe drop off locations customer service was excellent thank 5 star to the gentleman that helped us thank you!
MAGUETTE STim was a great asset to my move.
Marcel B | Online Move InThe toilet was out of order.
Marwan O | Overall ExperienceIt was close to our daughters school. It was very clean and secure. The staff were awesome each time that we were there. We are definitley using them for as long as needed.
David W | Overall ExperienceI rented nearly one year with no issues. With this current staff, they're Young and rude. Do rude I had to call the police.
YVONNE A | Overall ExperienceAt this Uhual but not all
Rita C | Overall ExperienceI think the very first question was silly. Because you've a guy's advewe see u haul everywhere So your first question makes no sense whatsoever. That's just my opinion enjoy your day
James C | First ImpressionsGreat facility, really good truck. Pick up was easy, even after the app left me hanging. Drop off went well.
Peter F | Overall ExperienceMice droppings all in my stuff I had to clean it and their help is lazy just want to sit and be in there phone's very unprofessional
Dorothy C | Overall ExperienceMy wife and I were searching for a cheaper price for our storage capacity needs, and we also patronize the Orange, CT facilities for moving vans/trucks. Thanks to the entire staff that I interacted with. Much appreciated
Christopher V | First ImpressionsI'm well satisfied with uhaul service.
RENE M | Overall ExperienceMouse problem is my only concern
Deborah P | Overall ExperienceThis was the worse experience I've had to date. It was already a horrible time having to store my stuff due to separation, but i booked the storage online for an inside unit, upon arrival I was informed that there were no units available. There were only outside units, my movers were there was was costing me $269 an hour so I had no choice as it was late already . The outside unit when we arrived up the hill was wet inside. I was so disappointed and sad I couldn't help but cry as it was already an emotional day. The worker was very nice and tried to accommodate me as much as he could but I will no longer use uhaul storage because apparently this is common practice for them in Orange.
Beverly F | Overall ExperienceWhen I was checking out just after closing I put my card key in the drop box and didnt even look at the instructions until the door closed. A very helpful young man was coming out and I mentioned it to home and he went back in and found my card for me and also said he would let the manager know I was checking out. I had a vmail before I got home from the site letting me know they received my message! I also got a confirmation email the next day. Wonderful experience!!!
MARY C | Overall ExperienceThe unit was infested with rats.I'm very disappointed and would like a full refund. My items are contaminated and now in process of disposal and sanitation of my itens.
En E | Overall ExperienceWhile service staff were great, and the check in process was smooth, checking out was a nightmare. A good amount of our personal belongings ranging from furniture, home decor, clothes, footwear etc. were damaged due to what may have been a water leak of some sort due to lack of security of the storage unit. We had a very unpleasant time trying to figure out what had happened, figuring out how to report it, and having to move with soggy boxes and damaged goods into our new apartment. This was our first time utilizing a storage unit and I would not recommend this to anyone or do it again myself. One of my footwear had gotten so wet and damaged there was a ton of mold growing on it! A public health hazard and a mover's nightmare to have to deal with. I was smart enough to have paid for insurance, but with the lack of responsiveness from RepWest and their odd contracting language on what they cover and don't, I am left as a disappointed customer on all fronts. If UHaul won't provide safe, secure units that will protect customers' personal belongings, at least have a well-intentioned insurance available for customers to purchase.
Dolma T | Overall ExperienceArianna was extremely pleasant and very helpful....she created an excellent experience for us...
DONALD J | First ImpressionsI was very happy with u haul in still ask one of your employees to add the name of the company that I work for to the contract because im payment are been made with company card and your employee said that that can't be done i had gave her the phone to talk to my boss to have her explain and very rude gave me back the phone and could not explain. Call your main line and ask if this could be done and they said yes and told me that they were sending a email to the facility maneager so I could get a call back and neaver did
victor g | Overall ExperienceConvenient location, right on the post rd. Friendly staff n storage area was clean
CHRIS M | Overall ExperienceI hate u hall
CARTER C | Overall ExperienceVery glad to see mileage rates reasonable again, made me come back :)
Lisa H | First Impressionsclean, neat and safe
Timothy C | Overall ExperienceExcellent customer service and friendly, helpful staff!
nina l | Overall ExperienceOnline reservation was ignored and then forced to pay for a storage unit with the ceiling was falling in very disappointed with the customer service. Second employee was very nice and helpful she was also able to give me a update on what I can do to resolve the issue. Was still very disappointed in the service and the place in general.
MASON G | First ImpressionsI did find out that reserving a storage means really nothing, unless you pay rent on it which I wasn’t prepared to do but time is of the essence.
LAUREN K | First ImpressionsCharae the manager was great . AAAAA++++. ALL AROUND
LARRY S | Overall ExperienceMy only problem was they didn't have an outside storage unit available. They were very nice
ANNETTE M | First ImpressionsThey were extremely helpfull the entire time. I was given vehicles to dirve, I had the largest storage units I had ever seen. The helped me with every question or issue that I had.
Cynthia L | Overall ExperienceEverytime I use u haul I never have any problems but this go round the staff was beyond helpful
Dorothy C | First ImpressionsTo this day your employee referencing (manager at the orange, Ct facility turned my experience into a nightmare she attempted to go into my account without authorization after it was explained to your corporate office which is documented, that I had checked out before next due date and my note to uhaul would be you could do better and not what i consider to be thuggish activity by this person not to mention her poor customer service relations but as I mentioned initially illegally attempting to nurgalize my account, thus culminating in a very negative experience. Gracias.
David O | Overall ExperienceI was happy to get a very large storage unit. And they accommodated me with a truck for a period of at least 6 days because I have to move out of my home by December 29th and I will be moving most of the items by myself. I am a 64 year old grandmother.
Cynthia L | First ImpressionsGreat staff and service ❣️💯💯
ARNETTA J | Overall ExperienceSolo que deben fumigar por que hace como un mes habia ratones
Martin H | First ImpressionsMicheal and store manager went above on beyond to accommodate me .
Precious B | First ImpressionsSold my merchandise when I was told I could pay it over the phone and have 42hrs to retrieve it,had over 15000 worth of merchandise in that unit,I'm heading towards getting an attorney and I had paid for that unit for over 4 yrs,I need contacted immediately 6145129008
Jeffrey D | Overall ExperienceExcellent, very knowledgeable and helpful staff!
Tineo A | First Impressionsgreat company in Orange Ct. that is the best U-Haul in CT.
Curtis V | First ImpressionsU Haul staff were very friendly and helpful with any questions that I had. I appreciate their help.
Janice J | Overall ExperienceThe 190 Boston Post Rd center in Orange, CT has very rude employees. The first day I went in to put my stuff in storage should've been when I canceled the reservation all together. I had reserved the biggest storage unit, put a down payment on it online & then they said they only had small ones left.. Then the guy BEHIND me went up to the counter asking for a large one and they miraculously had a large one available for him. So my husband had gotten into an argument with one of the staff members who had threatened him "he's not the one to play with".. The staff is rude, unprofessional, immature and definitely not customer friendly. Also, they are not accommodating at all. I got a letter to pay a certain amount by a certain date, when I went to go pay it, they told me I had to pay a completely different amount.. Of course MORE than I expected.. Specifically, $250 more than what I expected to have to pay. I talked to someone from customer service, they gave me different information than the employees that actually work IN the orange location.. and when I told the workers what customer service said and had wrote a note in my account as well, they wouldn't accommodate that. Seems like *most* of the employees there should be sitting behind a desk, not dealing with customers hands on because they're incapable of doing so politely and professionally. Definitely wouldn't recommend giving your money to this location, they don't value their word at all.
Ashley D | First ImpressionsCustomer service was always top-notch, excellent!!!
Loyd I | Overall ExperienceI had a very pleasant experience using the U-haul facility, thank you!
john w | Overall ExperienceThe only problem was the lighting. There is no light inside the storage room and the one in the hallways switches off after some time of no motion in the hallways. Often, I found myself in my storage room in the dark only with my cellphone light. That needs to change.
Eric K | Overall ExperienceLa atencion que me dieron fue increíble
GUILLERMO B | First ImpressionsWhen trucks are used everyone should bring the gas level where it need to be however there would be no need to dispute anything
Kimberly F | First ImpressionsVery helpful and friendly got me what I needed at a good price
David F | First ImpressionsI reserved a storage unit days before arriving to this location. On the day of my arrival I was given a notice telling me my reservation was cancelled. Luckily there was one unit available but had there not been this would have been extremely inconvenient. I was told reservations were not accepted here AFTER being cancelled on, but why then did they allow me to place a reservation? This is a terrible way to conduct business.
Zach W | First ImpressionsShould be a staff member or members to actually locate units instead of just handing customer a map. Also units should be checked when a customer moves out same day. The one that was provided to me still had items inside and two locks on it, one had to be cut off.
Shamila M | First ImpressionsFred Johnson has a very well managed facility. His staff is well informed and very helpful. I have been with this location for several years and have a great business relationship with mr. Johnson.
Ed M | First ImpressionsThe staff is great the facility is filled with mold so it’s no bueno.
Meghan E | Overall Experiencethe start of the Truck Rental- Sucked; no key in Wallingford Drop Boxes- 9" of Snow plowed (wind Row) in front of Truck truck not cleaned off! Did Change Difference in Mileage From Wallingford to Meriden/West Haven To Orange...Call Center- 3 Time Calling- until I got worth while help! From there on No Issues... Thank You Dave for the Extra Walk Thru- Greatly Appreciated
RONALD E | First ImpressionsSaving me money!!!
Alan O | First ImpressionsI had mice eat most of my times I had in my dresser all my drawers had mice feces all over some of my clothes were ruined. I had to wash everything I had in that storage.
Jennifer T | Overall ExperienceJust would have liked for the hours of the storage to be a little later instead of 7pm on weekdays, should make it for 9p… for people who work and need to grab something from storage. And on weekends til 8p.
Anika C | Overall ExperienceWhen i rented the space they gave me the wrong cubicle #2324 AN UPPER LEVEL THE CORRECT # WAS 1414 SO I LEFT MY STUFF IN THE AISLE UNTIL THE MORNING WHERE I STRAIGHTENED OUT THE CORRECT ROOM # SO I COULD LOAD MY STUFF IN A GROUND LEVEL CUBICLE
Robert S | First ImpressionsI really enjoyed the offer attached to the hired truck. Uhaul is simply the best. Gracias
Theophilus A | Overall ExperienceI was trying to move my things from the U-Haul in Connecticut to the U-Haul in North Carolina and I ended up needing one extra day to exit the U-Haul in Connecticut and they had no way to work with me on that I tried to get a prorated rate. they wanted the full month and nothing else when I asked if I could just get until 10pm on my last day to have things out they said no I would be locked out of the unit at 7 PM that was not the case when I moved in there. I was for sure loading things at 10 pm. I could not understand if I would've been late on my payment I would not be locked out, but because I was requesting an extra day that I was willing to pay for they could not work with me. Well I'm back in NC and decided not to use uhaul and will not use them again for trucks either.
Sharon E | Overall ExperienceI want to thank Fred and Uhaul for standing behind me through this difficult situation. When mice decided to move in my storage unit I lost about 3/4 of my things. Everyone else tried to tell me Uhaul probably wouldn't compensate me. But I carried faith with me. Uhaul is one company that still values customer service in a day where it is hard to find. It wasn't easy for me to lose my high school year book or my children's' sentimental belongings but I was respected and felt valued. Thank you again Fred and Uhaul for doing what's right! Godspeed
kristen l | Overall ExperienceThe young lady ( black woman)that works in your facility has a bad attitude, does not know how to treat customers, my 2 encounters with this person was the worst, get better help, was not in uniform, everyone else was, had on a sweatsuit not cute
Michael D | Overall ExperienceMice in the unit destroyed some of my property.
MARK S | Overall Experience