Customer Reviews for U-Haul Moving & Storage of Ontario

6,298 comentarios

831 E Holt Bl   Ontario, CA 91761
(Btwn Grove & Euclid)

(909) 986-6628

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 986-6628

831 E Holt Bl
Ontario, CA 91761
(Btwn Grove & Euclid)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lara P. 
Clasificación:
1.0

Your employee Mr. Carrillo was rude , he has no customer service skills. If you hire people like him you will have no customers soon!

EUSEBIO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVINSON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
1.0

Employees wearing mask

JASON H. 
Clasificación:
5.0

Customer service was excellent. The attendant came out to my truck as I drove in to guide me. He took my info without me even getting out of the car, unhitched the trailer, emailed my checkout info, and I was done. Super easy convenient process.

Latoya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime V. 
Clasificación:
1.0

I was told I could rent the truck there and return in Moreno Valley which was my destination however when I got there the reservation agreement was not acknowledged so I had to bring it all the way back which in turned cost me more money . I feel I should be refined for that due to not being provided the what I needed

LISA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRA W. 
Clasificación:
5.0

Treated me well!!

JOHN W. 
Clasificación:
3.0

I was over charged 12 miles that I didn't drive I drove 48 miles and was charged for 62

EDDYE M. 
Clasificación:
4.0

I rented a box truck there and the employee helped my just fine but apparently this location has a PROBLEM with the GAS getting SIPHONED from their trucks. This was evident because the multiple employees know about this and the gas cap from my truck was off and hanging. I was on a time crunch as I had just gotten off work and had to borrow the truck to pick up something before the store closed. The issue was I had to pump gas before I could do anything. I was offered other trucks but the employees said the same issue of the gas being stolen from the other trucks was likely. I was offered a discount for the inconvenience and reimbursed for the gas but I almost missed my appointment. BUY GAS CAP LOCKS FOR YOUR TRUCKS!!!!!!

ANDREW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham R. 
Clasificación:
3.0

trouble codes illuminated; low tire pressure; said they couldn't find air chuck to inflate; gas cap coming loose

RONALD C. 
Clasificación:
1.0

The customer service person gave me the keys so I could get the The truck the truck was blocking it when in the front desk to let them know they wanted the number so they can give me the key to move it so technically they want me to do their job very unsatisfied

THERESA P. 
Clasificación:
5.0

Great service - in and out without any issues

WILLIAM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMAS O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eduardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
4.0

Cheaper rates for long term (week ) renting

Lisa R. 
Clasificación:
5.0

They gave us clear instructions. They were quick and efficient. They immediately saw what was wrong with the way the pick up location set up the dolly. They apologized and said they would report what happened. They were very concerned for our safety and experience. I was happy how attentive and committed they were to give us a positive experience. They thanked us for choosing to haul with U-Haul, I was glad I chose this as the drop off location.

CORINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenia R.  |  Overall Experience 
Clasificación:
5.0

Very easy and quick

GARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EZRA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA F. 
Clasificación:
4.0

they did not sweep out the truck until i showed the food particles left. .The app did not work.. that was a nightmare...They finally said just leave and snap shot with my on camera. .

SONDRA P. 
Clasificación:
5.0

There was a hole on the right hand wall in my storage #2122 which I informed your staff on the premises. He informed me to call and let them know

GABRIELA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIADNA C. 
Clasificación:
5.0

I was really happy with the service

Eddie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZEIDY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

AGRIPIN C. 
Clasificación:
3.0

When I picked up the truck it had a little less than half a tank. Because I was driving approximately 100miles (didn't have one way available for the 20' truck) I added gas before I moved and I put in a half a tank (22gal) for $97. When returned the truck, I had only used not even a quarter of tank. There was still at least 3/4 tank of gas. When I talked to the employee at the front desk, he informed me that U-Haul only issues refunds for gas if the truck is on empty. I think this rule is ridiculous, as I was never given an mileage estimate so I could accurately fill the truck. U-Haul essentially stole over $50 worth of gas from me. This is a ridiculous policy, and because of it I will never be using U-Haul and recommend to all I know to stay away.

David M. 
Clasificación:
2.0

I was given a truck that had no gas. I spent $70 on gas for the time I had the vehicle. I was promised a $70 credit because the truck was on Empty but only received $38. Never again will visit this locale or recommend it.

Sonya L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERESA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAXINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rafael L. 
Clasificación:
5.0

I couldn't think of any suggested improvements if you gave me six days and a dollar. I've used maybe 20 uhaul locations (including one where I used to work) and this is my absolute favorite one.

JARROD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDDIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WINIFREDA L. 
Clasificación:
1.0

Had reserved a storage unit in advance at the return location for move in 12/20/21. Was NOT informed until the day of the move until I called to confirm details that the unit reserved was apparently "overbooked" and given to someone else. I lost $150 in money for moving help that was to arrive at 10:00 for the unload and move in. Took the ENTIRE day to find another storage and hire additional helpers ($160), which charged more, because it was same day. Lost out on the first month free rent. Should have been given some type of refund for losing $150 (helpers) the $100 gas that I had to put in truck prior to return (return agent said I didn't need to fill it up before return), and $80 additional storage over what I had reserved with U-Haul, due to the unavailable storage space. Debbie, District Manager tried to help find another space, to no avail. Would not recommend U-Haul to anyone after this trying experience yesterday with both truck rental and storage!!! Lost $330 total, which should not have happened.

ARDELL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN M. 
Clasificación:
1.0

Horrible experience after switching my pick up locations to accommodate the size of truck I needed, They in fact did NOT have the truck size I ordered!! Only had a smaller truck. Same mileage cost with a smaller truck absolutely ridiculous cause we had to make more trips. Ruined my whole move. Super long wait!! It was just horrible.

Marco J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONKAMAL J. 
Clasificación:
3.0

Nada

YOLANDA C. 
Clasificación:
5.0

Great service at the counter/check in and returning the trailer.

SCOTT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIGUEL C. 
Clasificación:
5.0

It was almost too easy. The guy who took it for return did not thank us for renting. I said, "are we done and paid?" and then he said yes.

THOMAS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO S. 
Clasificación:
3.0

The truck we got hadn't been cleaned. The back was full of tree branches and debris and dirty wet moving blankets. We had to clean it ourselves after we got to our destination because it never occured to us to open the back since they said it had just been cleaned. It was also out of gas. We checked the odometer when we left but not the gas gauge and had to put gas in it before we could use it. Like the gas light came on after driving just a few miles, that's how empty the tank was. The girl that helped us at check in was really nice and helpful, and when I called about the issues she took note and changed the gas amount. We didn't think to check these things because the place we usually rent from goes to the truck and opens it and reads the gas gauge to you before they hand over the keys, but they didn't have any 10 foot trucks the day we needed one.

KELLY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMIRO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR D. 
Clasificación:
5.0

Really nice and quick

Rosalinda L. 
Clasificación:
5.0

Nothing. This place is great

JARROD C. 
Clasificación:
5.0

The guy at the counter was great, same guy checked me back in when I returned the truck, friendly really liked him

ANDREA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
4.0

Tailgate on trailer appeared to be bent. Pins did not align made tailgate difficult to secure. Reported to attendant upon return.

DAVID D. 
Clasificación:
5.0

Nada

GABRIEL R. 
Clasificación:
5.0

Amazing staff. They went above and beyond. Thanks U-haul.

JOSE L. 
Clasificación:
5.0

I'm

BRYAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIEGO C. 
Clasificación:
1.0

The vehicle that I rented had a broken gas gauge and i ran out of gas on the freeway in the middle of the night while attempting to return the vehicle.

EDWINA T. 
Clasificación:
5.0

Manager was cool.

JESUS Y.  |  First Impressions 
Clasificación:
4.0

.

SERGIO P. 
Clasificación:
5.0

You have to get appliance Dollie's and furniture Dollie's to these locations. NO EXCUSES! Proper equipment for moving safety. Customer understanding goes only so far

Robert S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jermaine J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHAM R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eunice A. 
Clasificación:
5.0

Great experience…will be back…

JONATHAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAYETANO H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rogelio P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEMANUEL D. 
Clasificación:
5.0

Jack is a nice guy!!

SHERIN S. 
Clasificación:
1.0

The truck keys they handed me were not for the truck on my contract. When I tried to self check in I realized there was 11k mile difference than my contract. I drove the truck 54 miles not counting the two 5 mile trips each way due to being unable to self return the truck. They person doing the return was rude and basically told me he used the mileage he had in file for the truck and calculated it at over $200 which was about €70 more than I should of paid but assured me he did the calculation correct despite I was in a completely different truck with no contract stating the miles on the truck when we left. Basically it was my fault because I didn't take a picture of the miles before I left.

CAROL T. 
Clasificación:
2.0

MAKE SURE TRAILERS ARE EMPTY

ANDREA C. 
Clasificación:
5.0

Customer service is great.

SHELLEY L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE H. 
Clasificación:
1.0

I was doing the 24hour share thing, well i get there at 10pm, office is closed cant figure out how to do the code, come to find out the 24 hour option wasn't available for the van. So i had to uber back to where i was staying, to call customer service to have them find me a van for the morning, get to that location to be told they had no vans. I was charged for two days and only had it one. this was the most frustrating experience ever.

Ashley G. 
Clasificación:
5.0

Quick and good costomer service

CARLOS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
4.0

Everything went well with the transaction, the only issue was that the trailer had a malfunction of the tail lights but overall the trailer really had the payload we needed and drove very well on the highway.

ALBERT Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir C. 
Clasificación:
5.0

Staff were awesome specially Eris and Dinis! The call center completely screwed me and reserved a unit that was already taken. Had to drive to a completely different city twice to get a storage unit. This caused me to use up alot of the gas I just put in to return the vehicle. Good thing the general managers are awesome cause this review couldve gone south if it wasnt for them.

Justin m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMIRO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERMIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKKIANN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZETTE S. 
Clasificación:
5.0

Everything good

MARCUS R. 
Clasificación:
3.0

Be more accommodating to customers Refund client for returning truck earlier and also for the gas tank level as it's not fair that tank is returned with more gas than what it had when first picked up.

RODOLFO A. 
Clasificación:
1.0

My trailer rental was not to the location on time. There was trash in the trailer and the kid that helped hooked up the trailer ask my if he can hit my vape and i said no then he asked why not. This is was not ok and was way out of line.

ALEX B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna P.  |  Overall Experience 
Clasificación:
3.0

The storage facility is not set up to accommodate convenient loading and unloading of items stored

Sherrie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B.  |  First Impressions 
Clasificación:
4.0

There was a lot of people when I arrived, they were very friendly. The building might be old but glad they had affordable prices on the storage units.

Cesar A.  |  First Impressions 
Clasificación:
4.0

Eric was so helpful, friendly, and nice. The unit was a bit too small for me so I had to get rid of a lot of things.

Deborah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannell S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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