Customer Reviews for U-Haul Moving & Storage of Olathe

7,606 comentarios

12540 S Rogers Rd   Olathe, KS 66062
(1 mile south of 119th and I-35)

(913) 780-4494

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(913) 780-4494

12540 S Rogers Rd
Olathe, KS 66062
(1 mile south of 119th and I-35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Charged for items not used. Charged $100 more then expected.

Robert H. 
Clasificación:
5.0

Very customer service oriented. I would definitely rent here again.

Tamera G. 
Clasificación:
4.0

El cliente no dejó un comentario.

NEAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatriz C. 
Clasificación:
5.0

By far the friendliest staff I've ever worked with!

Andrew K. 
Clasificación:
5.0

Trailer we received was dirty in back. All the chains and hitch tightener were loaded with grease. Needed serious cleaning.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

casey R. 
Clasificación:
5.0

Outside of the trailer was dirty the interior was cleam

Cody N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal T. 
Clasificación:
5.0

Couldn't be happier. Professional, courteous staff. Excellent equipment. ¡Gracias!

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald Z. 
Clasificación:
5.0

The truck was not cleaned at all specially the front windows very bad

Ahmad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charise C. 
Clasificación:
5.0

tbh i cant think of anything, every single person was nice and helpful! it was my first time renting a bike trailor so i was nervous but they all made it easy!

Joseph T. 
Clasificación:
5.0

I have lived here 36 years with this business has been just on the other side of my residential neighborhood, the property has always been kept exceptionally to include quality product, quality employees, will use again, will recommend.

ROBERT S. 
Clasificación:
5.0

Excellent service. Excellent communication. Very nice workers.

Richard T. 
Clasificación:
5.0

Blonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!

Karmen B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Debalkie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
4.0

Van was ready to go easy pick up & return. Staff was courteous & professional

MICHAELA O. 
Clasificación:
5.0

The front bumper cover was not in place. It looked like almost falling off. There were a couple of rainy days when I traveled cross country, and it turned out that water went into the cargo area and dampened my boxes.

Bo Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
3.0

Make it clear where after hours truck drop is.

JEFFREY F. 
Clasificación:
5.0

Excellent service! Thank you

Arda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

brad k.  |  Overall Experience 
Clasificación:
5.0

Manager here is great! She's personable, friendly, and very customer-focused.

Brent G. 
Clasificación:
5.0

The ladies were super friendly and had everything well organized when I showed up to get my pickup. Thank you very much and keep up the great work.

Dale N. 
Clasificación:
5.0

Connie was a pleasure to work with. She helped me throughout the process and could not have been nicer. With a stressful move ahead, she started me off on a positive note!

Christopher J. 
Clasificación:
4.0

Nice folks working there. Only negative is the location has almost no parking. Not much can be done about that so, it is what it is.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

gwen L. 
Clasificación:
5.0

I worked with two ladies in the process of renting a trailer. Both were very courteous and helpful as I had several questions. Very pleased with the experience.

David L. 
Clasificación:
5.0

Very professional and courteous!

Judith H. 
Clasificación:
5.0

Am crew very very professional and knowledgeable Kind and efficient Please let them know!!!!! Matt Longren RN

matt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron Y. 
Clasificación:
5.0

Very simple order process online. Staff was super friendly and efficient. Great service!

Kenneth V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

Nothing. From beginning to end was very efficient.

Linnet T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad L. 
Clasificación:
5.0

Oustanding

Cigues C. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosco e.  |  Overall Experience 
Clasificación:
5.0

Upon returning my equipment, I was quickly welcomed by a U-Haul employee who completed my transaction in less than a minute. Great customer service!

Daniel D. 
Clasificación:
3.0

I have not received the promised emailed paperwork for the rental.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

The van was in pretty bad condition when I got it

Bryce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
4.0

Staff was very helpful and friendly.

Renee N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

staff was very pleasant, professional. was a great experience I can not think of anything to improve

Steven L. 
Clasificación:
5.0

Easy drop-off and friendly helpers.

Martin S. 
Clasificación:
5.0

Great employee's always helpful

Jeffrey C. 
Clasificación:
4.0

I did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.

Kendra L.  |  Overall Experience 
Clasificación:
5.0

I had to grab my own set of blankets... perhaps they could have been pre-loaded in the van. No biggie, but something to think about

Les H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dollye P. 
Clasificación:
5.0

Great service…good communication!!!

Obed A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGIANA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGIANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryll M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton M. 
Clasificación:
5.0

had a great expirience with the person working there. He was great to get along with and highly knowledgeable.

Ricardo Z. 
Clasificación:
5.0

It is never a great feeling walking into a business 1 minute after they open, especially when it's before the sun is up. But we were greeted with exceptional service by Bailey G in Olathe. She was thorough on helping us and was very nice and simple during check in. We were out the door in no time with full understanding of our rental and felt really good about it! It is not common to experience that during most moves, so it made a huge difference being able to start our day like that! When it came time to return the rental, we once again had quick and pleasant service. I'm not sure if these are ever read but I wanted to offer genuine feedback. Thank you Bailey and uhaul of Olathe!

Erin M. 
Clasificación:
5.0

The front desk lady was super fantastic. Friendly, chatty, but also knowledgeable. Refreshing I feel is the right word. I wish I remembered her name but it was a long stressful day but I could literally go on and on about her, and the entire team. I also now know where Andover, KS is.

Seth M. 
Clasificación:
5.0

This specific location is always awesome. I rent trailers a couple times a month and regardless who I have helping me they are all on point every time.

Christopher W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine R. 
Clasificación:
5.0

Very professional person helping us get loaded up.

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
4.0

Overall the person I worked with was knowledgeable but she was very "chatty" with her three staff persons while trying to process my purchase and others. I think when you have 3 people waiting in line for the only person who can process the rentals, you should work as diligently and as quickly as possible rather than "shooting the breeze" with everyone.

David B. 
Clasificación:
5.0

staff was Uber helpful. can't say enough positive.

Ronald D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ONEADIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

Staff was super friendly and helpful

Christopher E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

Everyone that I spoke to or delt with gave great customer service. No complaints!!

Jay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grady J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Nothing! Great friendly quick service, made the stressful day of moving very simple!

Samantha H. 
Clasificación:
5.0

THIS IS THE BEST U HAUL LOCATION IN THE KC AREA!!! Always a very nice staff, clean check in area, ALWAYS clean trucks and well lit for late night drop offs

Margaret M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deann G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLEE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared L. 
Clasificación:
5.0

More parking to leave vehicle while renting the truck.

Phyllis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
3.0

Ensure the gas location is properly marked on the receipt given to the customer. It was marked incorrectly and I was charged and additional $20 because the error wasn't noticed until later.

Miranda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER L. 
Clasificación:
5.0

Bailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason H

Jason H.  |  First Impressions 
Clasificación:
4.0

Failed to attach trailer lights. Had to return for adaptor - which was free. They did work with me on extra days, due to my work schedule - which I appreciated.

Thomas Q. 
Clasificación:
5.0

Great

Michael H. 
Clasificación:
5.0

very friendly and helpful staff

Martha H. 
Clasificación:
5.0

Overall very enjoyable experience

genora j.  |  Overall Experience 
Clasificación:
5.0

Fast and friendly.

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

Great staff. Very informative and helpful when moving in and out.

Brian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
3.0

It is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as well

Michael S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
4.0

Our code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.

CRYSTAL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kara d.  |  First Impressions 
Clasificación:
5.0

I had a wonderful experience for a first time storage user. I am very satisfied with my experience

Michelle C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chris f.  |  First Impressions 
Clasificación:
4.0

Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!

Krystal K.  |  First Impressions 
Clasificación:
5.0

The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.

BRITTANY W.  |  First Impressions 
Clasificación:
5.0

Gracias por toda uds. ayuda

Steven L.  |  First Impressions 
Clasificación:
5.0

Maybe ask the customer what the needs are. Some people do not know how large unit they need

Michael S.  |  First Impressions 
Clasificación:
5.0

The staff at this location were very friendly and helpful. Nice facility as well.

Brian M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
3.0

Employees shouldn't park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.

Cheyenne F.  |  First Impressions 
Clasificación:
5.0

The gentleman that assisted us was very friendly and helpful

Kendra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PASSION MONNIC E.  |  First Impressions 
Clasificación:
3.0

There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.

Pamela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire G.  |  First Impressions 
Clasificación:
5.0

Philip was very friendly and helpful.

Bernaditta S.  |  First Impressions 
Clasificación:
5.0

Saved the day!

Melinda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Staci D.  |  First Impressions 
Clasificación:
5.0

Bailey was extremely helpful in getting me set up and recommending products to help with my move.

Paula F.  |  First Impressions 
Clasificación:
4.0

I had an issue with the passcard that took several attempts to fix.

Teresa H.  |  First Impressions 
Clasificación:
5.0

Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.

Chris S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  First Impressions 
Clasificación:
5.0

Awesome staff, quick and responsive.

Marc F.  |  First Impressions 
Clasificación:
5.0

The unit was clean, and the staff are more than helpful. ¡Gracias!

Dennis W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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