Customer Reviews for U-Haul Moving & Storage of Olathe

7,977 comentarios

12540 S Rogers Rd   Olathe, KS 66062
(1 mile south of 119th and I-35)

(913) 780-4494

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(913) 780-4494

12540 S Rogers Rd
Olathe, KS 66062
(1 mile south of 119th and I-35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
5.0

Got a trailer hooked up quickly and then returning it was also very quick and easy.

Gary D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veneita T. 
Clasificación:
5.0

Great, fast and friendly

HARVEY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Humberto F. 
Clasificación:
5.0

I can't remember who took my reservation but the lady was on point. But Jeremy made it my experience today a breeze thank you for having such a qualified employee.

ryan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H. 
Clasificación:
3.0

The place was so crowded it was hard to get the trailer.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B. 
Clasificación:
5.0

Everything was excellent. People, product and service was all great.

Rick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

I really question your policy on not refunding money for returning your equipment early. Sometimes things go better than expected on planning and ends up not taking as long as expected and your customer gets penalized.

Brett W. 
Clasificación:
5.0

The new manager, Bailey has this location shaped up and humming along. It was a much easier and faster process than renting here in the past. Unfortunately, our truck had mechanical problems and ended up costing me a fortune in gas but I don't think that is anyone's fault.

EVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle T. 
Clasificación:
5.0

Gas guage is always an issue. The truck should be at full level when dispatched.

Phyllis L. 
Clasificación:
5.0

Outstanding experience, great website easy to use, great follow up but pick up & drop off were excellent

John J. 
Clasificación:
5.0

Have always had great customer service here.

Brian B. 
Clasificación:
5.0

Don't charge so much for the mileage!

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaela S. 
Clasificación:
5.0

The truck's engine revved a lot when I would take my foot off the gas and try to slow it down. So it was difficult to maneuver.

APRIL B. 
Clasificación:
4.0

This was an excellent experience don't change anything

Jeff C. 
Clasificación:
5.0

N/C

James C. 
Clasificación:
5.0

I think everyone did a really great job, there was an issue with my digital contract and it was taken care of quickly and easily. Everyone was nice, and drop off was easy in and out.

Chandler W. 
Clasificación:
5.0

I would highly recommend this location to anyone. The service is outstanding. I rent from this location frequently.

Shanee W. 
Clasificación:
5.0

Lot was pretty crowded with rental vehicles and not many places to park. Return was awesome, didn't even have to go into store, agent met me and disconnected trailer and I was on my way.

DOUGLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

I was very disappointed in the gas calculation after my return. Starting with only 1/4 tank of gas is hard to calculate properly. I had just filled with gas and was almost exactly at 1/4 tank. They calculated another line lower but was not that low and was charged $50 for being a hair under 1/4. If there is charges for not being EXACTLY the mark, we should always be starting with a full tank not 1/4 tank of gas.

Andrea V. 
Clasificación:
1.0

I was not aware when you rent a trailer three months out that this does not guarantee you will get a trailer. We where told that the size trailer we reserved three months ago was not available and you can drive 30 minutes away and get a trailer twice the size you wanted. And the comment was sorry that is all way can do!!!! we found a trailer all on our own 45 minutes away with no help. absolutely ridiculous

jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
1.0

The truck usage before me was not logged, nor was the truck swept out. I was charged over $150 for a 14 mile/1 gallon of gas trip. I disputed the charge at the time of return and was told the manager would get back with me. To date, no one has followed up with me, AND my credit card has been charged in full, instead of the $50 I should have been charged.

STEPHANIE K. 
Clasificación:
5.0

Staff is great! Truck was in need of repair to the passenger side door which leaked when it rained. Transmission shifted VERY rough even when not in Tow mode.

Sharon T. 
Clasificación:
5.0

Love the staff

Phyllis L. 
Clasificación:
5.0

Always have great customer care from here

Barbara G. 
Clasificación:
5.0

Great customer service at this store! Helpful and accommodating!

Gretchen N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber C. 
Clasificación:
5.0

Great help and service!

Tobias B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan E. 
Clasificación:
5.0

Great inventory. Cheap boxes. Friendly staff. Clean.

Craig F. 
Clasificación:
5.0

Great customer service at this location.

Alan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
4.0

Not looking at someone like they crazy just because they have a mask on

ALICE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF D. 
Clasificación:
5.0

Bailey and her team never disappoint and all exceed my expectations! Keep up the great work guys!

Christopher S. 
Clasificación:
5.0

Totally satisfied.

Darin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi H. 
Clasificación:
5.0

A great return experience

JONES S. 
Clasificación:
5.0

Nada

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Efficient, knowledgeable, friendly.

Nicole B. 
Clasificación:
5.0

Great service as always the past 15 years. Thanks!

Adam H. 
Clasificación:
5.0

Bailey checked me out and she was knowledgeable, helpful, and efficient. Probably the best experience I've had at a UHaul location.

Jon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane M. 
Clasificación:
5.0

Staff was nice and helpful!

TIMOTHY L. 
Clasificación:
5.0

I didn't notice anything that needed improved. The employees were very friendly and helpful.

Ty W. 
Clasificación:
5.0

Only down size was charged for 30 miles for fuel when we only drive 12

Byron D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindsey A. 
Clasificación:
5.0

The nicest and friendliest U-aul I have ever dealt with.

MICHAEL M B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline H. 
Clasificación:
5.0

Everyone is friendly and helpful. Love this facility

Karen R. 
Clasificación:
5.0

Cant think of a thing

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jody O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emil K. 
Clasificación:
5.0

my only comment or question would be why was renting the uhaul so expensive? is the price of the uhaul based off the size or how far you travel? just curious. overall great experience!

Elizabeth A. 
Clasificación:
5.0

The Olathe team is great to work with!

Paul W. 
Clasificación:
5.0

I have had great service from the staff and even when I need to cancel they work with me.

Phyllis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara W. 
Clasificación:
3.0

I have yet to receive a receipt showing I returned the truck. I pulled in, a guy took the keys and said I would receive a receipt via email.

Pam K. 
Clasificación:
5.0

The mechanics of the vehicle was perfect; however, the inside cab was sticky and needed to be cleaned.

Mike M. 
Clasificación:
5.0

Place was was great, and the employees were super friendly. I would definitely come back to this place.

Raul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily J. 
Clasificación:
5.0

Great customer service and friendly staff

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherronda M.  |  Online Move In 
Clasificación:
5.0

Very helpful group of people Thank you

Kent L.  |  First Impressions 
Clasificación:
5.0

Thanks.

Robert L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary l.  |  First Impressions 
Clasificación:
4.0

Could have used larger storage facilities. I had to rent two storage units.

Deatra M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnnie P.  |  Overall Experience 
Clasificación:
2.0

My storage unit was infested with mice the pooped and urinated all over my things I'm not happy at all

PASSION MONNIC E.  |  Overall Experience 
Clasificación:
5.0

Busy place but the storage units were great! Really clean, had a trap for rodents, climate control was really nice. 24 hour, color security monitoring was nice to see too!!

Joseph B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqualine W.  |  Online Move In 
Clasificación:
5.0

Blonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!

Karmen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brad k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rosco e.  |  Overall Experience 
Clasificación:
4.0

I did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.

Kendra L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL P.  |  Overall Experience 
Clasificación:
5.0

Bailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason H

Jason H.  |  First Impressions 
Clasificación:
5.0

Overall very enjoyable experience

genora j.  |  Overall Experience 
Clasificación:
5.0

Great staff. Very informative and helpful when moving in and out.

Brian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
3.0

It is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as well

Michael S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
4.0

Our code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.

CRYSTAL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kara d.  |  First Impressions 
Clasificación:
5.0

I had a wonderful experience for a first time storage user. I am very satisfied with my experience

Michelle C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chris f.  |  First Impressions 
Clasificación:
4.0

Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!

Krystal K.  |  First Impressions 
Clasificación:
5.0

The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.

BRITTANY W.  |  First Impressions 
Clasificación:
5.0

Gracias por toda uds. ayuda

Steven L.  |  First Impressions 
Clasificación:
5.0

Maybe ask the customer what the needs are. Some people do not know how large unit they need

Michael S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jim w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shaniko t.  |  Overall Experience 
Clasificación:
5.0

The people working at U-haul were fantastic. So helpful.

Janet M.  |  Overall Experience 
Clasificación:
5.0

The staff at this location were very friendly and helpful. Nice facility as well.

Brian M.  |  First Impressions 
Clasificación:
5.0

Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.

ROBERT O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

Keep up the good work

Lamar K.  |  First Impressions 
Clasificación:
5.0

Im new to the area and everyone is very friendly. They go above and beyond

shaniko t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica E.  |  Overall Experience 
Clasificación:
3.0

Employees shouldn't park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.

Cheyenne F.  |  First Impressions 
Clasificación:
5.0

Very nice place clean I would recommend it to all my friends

bruce b.  |  Overall Experience 
Clasificación:
5.0

The gentleman that assisted us was very friendly and helpful

Kendra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kirk R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert k.  |  Overall Experience 
Clasificación:
5.0

Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.

celeste c.  |  Overall Experience 
Clasificación:
5.0

Super helpful and very friendly. Facility was well maintained and organized.

celeste c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M.  |  First Impressions 
Clasificación:
5.0

The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.

Kelly D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robert k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby M.  |  Overall Experience 
Clasificación:
5.0

I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!

ADAM E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PASSION MONNIC E.  |  First Impressions 
Clasificación:
1.0

Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn't know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.

Kathleen G.  |  First Impressions 
Clasificación:
5.0

Great place, always super busy.

Cody N.  |  Overall Experience 
Clasificación:
5.0

N/C

ANTHONY L.  |  Overall Experience 
Clasificación:
5.0

The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!

ROBERT O.  |  First Impressions 
Clasificación:
5.0

The staff was courteous and friendly as well as being helpful.

jim w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

All staff is great

Tammy H.  |  First Impressions 
Clasificación:
3.0

There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.

Pamela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire G.  |  First Impressions 
Clasificación:
5.0

Philip was very friendly and helpful.

Bernaditta S.  |  First Impressions 
Clasificación:
5.0

Saved the day!

Melinda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S.  |  First Impressions 
Clasificación:
5.0

The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.

kirk R.  |  First Impressions 
Clasificación:
5.0

Loved working with the people here. Great facility!

LISA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Staci D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidre J.  |  Overall Experience 
Clasificación:
5.0

Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it's refreshing to have wonderful decent humans with hearts in this world right now. I've always had a good experience at this uhaul but it's been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.

Ululani F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

laura o.  |  Overall Experience 
Clasificación:
5.0

All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue

KARL S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE T.  |  Overall Experience 
Clasificación:
5.0

Great people to help you.--Thanks

emmett c.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.

Len H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hansford W.  |  Overall Experience 
Clasificación:
5.0

Bailey was extremely helpful in getting me set up and recommending products to help with my move.

Paula F.  |  First Impressions 
Clasificación:
5.0

I have never been treated better by a business. The GM, Bailey, was the most professional person I've had the pleasure of doing business with in a very long time!

RON M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

douglas C.  |  Overall Experience 
Clasificación:
4.0

I had an issue with the passcard that took several attempts to fix.

Teresa H.  |  First Impressions 
Clasificación:
5.0

Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Gracias.

Elisa G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hansford W.  |  First Impressions 
Clasificación:
5.0

I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.

Chris C.  |  First Impressions 
Clasificación:
4.0

They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.

ryan r.  |  First Impressions 
Clasificación:
5.0

Great facility, clean and secure!

SHANE B.  |  Overall Experience 
Clasificación:
5.0

My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.

Janet s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F.  |  Overall Experience 
Clasificación:
5.0

Assistant manager was friendly, helpful and efficient.

Rhea H.  |  First Impressions 
Clasificación:
5.0

Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.

Stephen J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff N.  |  Overall Experience 
Clasificación:
5.0

Everything has gone as expected in addition to excellent and friendly service.

john g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jamie r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin P.  |  Overall Experience 
Clasificación:
4.0

The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.

ROBERT O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY L.  |  Overall Experience 
Clasificación:
5.0

I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. ¡Gracias!

Jon J.  |  First Impressions 
Clasificación:
5.0

We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey

Judith C.  |  First Impressions 
Clasificación:
5.0

Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!

ROBERT O.  |  First Impressions 
Clasificación:
5.0

The associate that helped me was fantastic. Super through, and really cute too!

ROBERT O.  |  First Impressions 
Clasificación:
5.0

Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.

Chris S.  |  First Impressions 
Clasificación:
5.0

Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.

Eric P.  |  Overall Experience 
Clasificación:
5.0

The staff member who helped me was very friendly and helpful. Great service.

BETH W.  |  First Impressions 
Clasificación:
5.0

Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.

rachel m.  |  Overall Experience 
Clasificación:
5.0

Customer service is fantastic at this location, and the actual facility is well kept

Felisha A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P.  |  Overall Experience 
Clasificación:
4.0

Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .

dale r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  First Impressions 
Clasificación:
5.0

Great place. Always busy. Good people.

Jerry G.  |  Overall Experience 
Clasificación:
2.0

Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.

Jay M.  |  First Impressions 
Clasificación:
3.0

The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.

john e.  |  First Impressions 
Clasificación:
1.0

The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.

Diana S.  |  First Impressions 
Clasificación:
5.0

Great experience at a stressful time in our lives. Thanks for the easy and friendly process.

Ryan P.  |  Overall Experience 
Clasificación:
5.0

The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !

michelle A.  |  First Impressions 
Clasificación:
1.0

I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

valencia b.  |  First Impressions 
Clasificación:
4.0

Fast and friendly service! Like the check in after hours- very convenient

Darcy M.  |  Overall Experience 
Clasificación:
5.0

Everything went well during the time I used this storage facility.

EDGAR N.  |  Overall Experience 
Clasificación:
5.0

Dale is a notch above! Keep him around!

Stacy C.  |  Overall Experience 
Clasificación:
2.0

Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc

Erin E.  |  Overall Experience 
Clasificación:
5.0

Very personable and helpful staff!! Use them every time there is a needed move.

Darcy M.  |  First Impressions 
Clasificación:
5.0

Awesome staff, quick and responsive.

Marc F.  |  First Impressions 
Clasificación:
5.0

everything was good

emilio m.  |  Overall Experience 
Clasificación:
5.0

Friendly, clean and helpful.

bart p.  |  Overall Experience 
Clasificación:
5.0

Everyone was great to work with, there customer service is top notch!!!!

Travis V.  |  Overall Experience 
Clasificación:
5.0

This place is the best!!!!

JAMES D.  |  Overall Experience 
Clasificación:
5.0

The unit was clean, and the staff are more than helpful. ¡Gracias!

Dennis W.  |  First Impressions 
Clasificación:
5.0

Always very nice and polite.

ELAINE B.  |  Overall Experience 
Clasificación:
5.0

The entire crew was very professional, and extremely helpful!!

tim c.  |  Overall Experience 
Clasificación:
2.0

No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed

Joseph E.  |  Overall Experience 
Clasificación:
5.0

They are friendly and helpful at this location!

Stephanie C.  |  Overall Experience 
Clasificación:
2.0

Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.

Angelia M.  |  Overall Experience 
Clasificación:
5.0

Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.

dean V.  |  Overall Experience 
Clasificación:
4.0

U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!

dean V.  |  First Impressions 
Clasificación:
4.0

The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.

lisa G.  |  First Impressions 
Clasificación:
5.0

Great can not complaint

Jennie C.  |  First Impressions 
Clasificación:
5.0

Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc

ADA M.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Victor V.  |  Overall Experience 
Clasificación:
5.0

Great customer service very helpful I would recommend this station anytime, to my friend and family . Gracias

CELIA R.  |  Overall Experience 
Clasificación:
4.0

Good experience.

Michael K.  |  Overall Experience 
Clasificación:
5.0

I've used this specific location for MANY years because of the amazing service.

DEB G. | Reservación
Clasificación:
5.0

This is my favorite location. We have used them several times. Everyone is super nice and helpful.

Sarah S.  |  Overall Experience 
Clasificación:
5.0

Very convenient and easy access.

michelle f.  |  Overall Experience 
Clasificación:
5.0

The only “problem” I encountered was the inability to end my contract using the online app.

Debora K.  |  Overall Experience 
Clasificación:
5.0

Will come again. 😁😁.

herbert s. | Reservación
Clasificación:
2.0

The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.

joseph p.  |  Overall Experience 
Clasificación:
5.0

Thx

Jack R.  |  Overall Experience 
Clasificación:
5.0

Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!

Martha S.  |  Overall Experience 
Clasificación:
5.0

Great staff. Efficient.

Jerry G. | Reservación
Clasificación:
5.0

The staff went above and beyond to help me

Doug D.  |  Overall Experience 
Clasificación:
3.0

All good

tony k.  |  Overall Experience 
Clasificación:
4.0

Average experience with my storage unit. Clean and location was good.

susan h. | Reservación
Clasificación:
5.0

Very efficient and helpful.

Timothy B.  |  Overall Experience 
Clasificación:
4.0

Great service. The nickel and diming is a bit annoying, but the people were great.

kristin b. | Reservación
Clasificación:
5.0

Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!

Judah P.  |  Overall Experience 
Clasificación:
1.0

.

alicia s.  |  Overall Experience 
Clasificación:
5.0

Great staff, great service, and prompt response to questions and needs. Highly recommended

Samuel H.  |  Overall Experience 
Clasificación:
4.0

¡Gracias!

Heather D.  |  Overall Experience 
Clasificación:
5.0

Nice

Tracy B.  |  Overall Experience 
Clasificación:
3.0

Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.

Aaron S.  |  Overall Experience 
Clasificación:
3.0

There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.

Tom M.  |  Overall Experience 
Clasificación:
5.0

All good

MICHAEL G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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