Customer Reviews for U-Haul Moving & Storage of Odenton

4,423 comentarios

1480 Annapolis Rd   Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)

(410) 674-4882

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 674-4882

1480 Annapolis Rd
Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Aaron M. 
Clasificación:
1.0

This branch i will never visit again, after I explained what happened to the lower mirror that broke i was charged in considerably and no one was even open to listening to me. Bad business.

EMMANUEL J. 
Clasificación:
4.0

Check-in and out team was very helpful

Wayne Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLER C. 
Clasificación:
3.0

We understand that not all equipments are available at all locations. Plz call the customer before changing the location of pick up and drop off.

RAJAGOPALA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas V.  |  Overall Experience 
Clasificación:
5.0

The truck was missing the muffler when I drove it off of the lot, it was very loud and attracted too much attention. Facility and staff were 200%

Alex K. 
Clasificación:
4.0

I ordered a u-haul truck in advance at a Laurel MD location and the guy working there could not rent it to me. Due to the computer not letting him. So the main office got me a new truck at a differ location, which was out of my way and waisted my moving time. Next time I order a truck at a certain place. Make sure it is available for pickup at that location.

Anthony B. 
Clasificación:
4.0

Make sure to explain that they have to use the APP to certify that the truck is clean and functional. Two trucks two weekends in a row and not explained either time, Also go over the contract with the person, I was not told that after-hours drop off was an additional $20. However, your associate was kind of enough to wait the extra five minutes that it took me to go fuel up the truck. His customer service level made my experience much better.He should be praised by his superiors.

ANDREW C. 
Clasificación:
1.0

The lady at the store was very rude and I think she is racist. I walk in the store without a reservation and she rudely told me I can't get a car without a reservation, and provide no info if I had to call or go online to get a reservation. She was very rude and unprofessional.

EMMANUEL T. 
Clasificación:
2.0

I was led to believe I could receive the truck at 5:30am, only to get there and have no option to check out. It wasted valuable time for my move and added a lot more stress to my family's day

JOSHUA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veretta T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nateka B.  |  First Impressions 
Clasificación:
5.0

Quick, easy, no issues with online reservation or with the equipment. Would use uhaul again!

JODIE F. 
Clasificación:
5.0

Staff was very helpful to all customers present during drop off.

NATEKA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

Continue to be customer focused. All associates were extremely helpful and respectful of my time. I really appreciated the focus on me as a customer and person. Thank you UHAUL Odenton for being AWESOME!

Shirley P. 
Clasificación:
5.0

Super easy transition

JASON K. 
Clasificación:
5.0

The girl that hooked up the trailer was so great and helpful. Great service!

MAUREEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLUS P. 
Clasificación:
5.0

Always great! Every employee has great customer service!

DANIELLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abiola O. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

The experience was great. Got truck at last minute on a friday at the end of the month. It was last one. Only 2 minor gripes: first we could not see starting or endig mileage due to a warning maintenance msg on odometer the whole time. Second at drop off it was very easy, just a couple quick ?'s(Did you clean out truck-yes, did you fill fuel to same at pickup-no we filled it to full. (Was worried of a surprise fuel fee. Only 1/2 full at p/up. Cost me extra $30). But my 2nd gripe was that they said they'd send receipt email but what they sent was a bill with 3 days to pay or a $30 late fee. HOWEVER THE BILL WAS CORRECT. Simple adding in my head would've made me realize I owed more. I paid over the phone easily with very nice lady at Corp. But I would have preferred to pay right then at the dropoff. No biggie tho. OVERALL EXPERIENCE: 5 STARS Everyone friendly, helpful, professional, truck worked great, had moving supplies priced cheap, left car there & no problems. Definitely would use again and refer others. Its rare to get that good of service nowadays!

GERALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natianna S.  |  First Impressions 
Clasificación:
5.0

No improvements needed. Staff was kind, friendly, courteous and fast. I will always use this location for my moves.

JULIE R. 
Clasificación:
5.0

Just a compliment for the staff. Both staffers were friendly, helpful, and performed their duties effortlessly!

DONNA K. 
Clasificación:
5.0

Nothing everything was great

SUSAN G. 
Clasificación:
5.0

Nada

BLEU C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy W. 
Clasificación:
5.0

Great service by phone and at front desk.

MARK O. 
Clasificación:
3.0

They done tell you everything in the beginning They wait till you get the bill when it's too late

Evonne S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZO M. 
Clasificación:
5.0

Nothing, everything went as expected.

ERICKA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Verina E. 
Clasificación:
5.0

Great staff Megan and Tavis very helpful

JASPER H. 
Clasificación:
4.0

I sent a question about the final bill and I have yet to receive an answer. I think that you overcharged me.

John T. 
Clasificación:
4.0

I was given a vehicle/van that was not full and the service tire light was on. I returned it full but wasn't even offered any type of reason or discount.

Jose F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge H. 
Clasificación:
5.0

Great customer service. Definitely helped in figuring out I needed a ball mount drop for my hitch.

JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Verina E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUWAFUNSO A. 
Clasificación:
3.0

Improve accuracy of online check in with mobile device and improve call volume to be able to speak with love person sooner

Kelly P. 
Clasificación:
5.0

Very professional and prompt customer service. The flowers on the outside of the building add curb appeal and have a calming effect. However, I feel that the associate should have provided me with guidance on returning the rental after hours since I inquired about it instead of telling me that it is better to return during office hours since I haul offers after hour returns.

CHERYL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SVETLANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARYSSA P. 
Clasificación:
3.0

Improve the Truckshare app on Android, severe delay in the use of it, getting approved, uploading photos

Daniel H. 
Clasificación:
5.0

Keep doing what you're doing.

WILLIE F. 
Clasificación:
5.0

Very Good Experence.....!!!

ISAAC B. 
Clasificación:
5.0

They were amazing! So accommodating they made sure everything was taken care of for me.

Kayla F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

Convenient location however the site was not I was not able to use my credit card online after three attempts I had to go in personally to complete the transaction

DEANDRE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRYSTAL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

The guy working when I dropped the truck off was excellent and made the process so easy! Would definitely come back!

CHRISTINA D. 
Clasificación:
4.0

The gentleman who actually checked us in was excellent. However the other gentleman was the complete opposite he was absolutely no help.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE J. 
Clasificación:
5.0

Great customer service wish stayed open a little later when I returned it would like to personally hand the keys over but it was all good

james T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
3.0

Learn how to actually take reservations. Every time I have used Uhaul the truck size, pickup/dropoff location, and/or time have been changed last minute and caused a great inconvenience. I plan to use other companies in the future.

BRETT B. 
Clasificación:
5.0

The worker knows American Sign Language. Awesome. Very friendly and professional !

Stephen M. 
Clasificación:
5.0

People who know what they are doing.

Bruce B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Orrin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTHEA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebonee D.  |  First Impressions 
Clasificación:
5.0

The Salesperson Jose Miura is the reason I would go there. I have used U-Haul in the pass and he is one of the best sales reps. Please reward him.

AUGUSTUS Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

Nothing, the Gentleman who assisted us made it so easy.

John M. 
Clasificación:
5.0

The staff is friendly and professional

HARRY EMERSON JR B.  |  Overall Experience 
Clasificación:
4.0

Have more than one person working at a time. That being said, both employees who checked me in and out were excellent.

Rachel M. 
Clasificación:
5.0

I have always had great customer service and an overall great experience at this location.

LAVONDA B. 
Clasificación:
5.0

Customer service at its best

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOLENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham L. 
Clasificación:
5.0

Get customer service

Jessica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Employees were helpful and friendly. Great customer service. The only negative is that your driveway could use some attention -- potholes need to be filled. Otherwise, a great experience!

Patricia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis W. 
Clasificación:
5.0

None.

KAITLYN R. 
Clasificación:
5.0

No suggestions, as everything was excellent and things went very smoothly

JOSEPH W. 
Clasificación:
5.0

The customer service was spectacular. The vehicle was clean and ready. Drop off was a breeze.

Karen T. 
Clasificación:
5.0

Customer Service was outstanding.

IMAN G. 
Clasificación:
5.0

Representative that assisted me was more-than helpful all considering he was the only member available. Individual was maintaining operations by himself, and though this is not ideal, he made the experience of picking up a rental fluent and exceptional. However, strongly recommend this site receive more assistance during peak hours. Given the representative was the only person on duty at the time, he was out-numbered by guest at least 6-1.

RAFIU A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
5.0

The two gentleman at the desk around 4 pm were wonderful. ¡Gracias!

Ariel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R. 
Clasificación:
4.0

I believe flexing personnel to maintain a presence at the inside desk during busy periods like early, late and end of months.

TYRONE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla M. 
Clasificación:
5.0

The check engine light came on before I was a mile down the road. Went back and they said it was just out of the shop and was OK. We did tell them if we break down they will get us at no charge. There was no problem with the truck and all went well.

JAMES M. 
Clasificación:
5.0

Once the website determined my local location did not have any available trucks, it was difficult to search nearby options online. The call center was able to quickly and efficiently help me , so my overall experience was positive. Just thought you should need up the online search parameters. Maybe have a search function that states “I looking for a ______ size truck near me”

James S. 
Clasificación:
5.0

The office staff members are all so helpful and friendly. I have rented a unit a couple times during the last year and my experience has always been positive in this location.

Aleta S.  |  Overall Experience 
Clasificación:
5.0

Your staff Mr. Travis was very helpful and cordial. Excellent personality to draw more clients to utilize your services.

Anthony N.  |  First Impressions 
Clasificación:
3.0

Train employees on customer service. A young lady who works there is very rude to customers.

Trevor P. 
Clasificación:
4.0

The young lady there, need to improve on how be more company friendly in dealing with the public

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN RAY W. 
Clasificación:
3.0

24 hour drop off not easily accessible and user friendly. Limited vehicle parking for dropping off your returned vehicle. Also the u-haul app did not allow me to make my return (second time) talked to service manager and technician without a resolution. Vehicles were good.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNI L. 
Clasificación:
5.0

The steering angle was a little off, with it straight the truck would pull to the right and about 10-15° of left angle was needed to compensate. But it was pretty easy to compensate for.

William G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamella T.  |  Overall Experience 
Clasificación:
3.0

I made a reservation last week for a medium sized storage unit but was told that they didn't have one on arrival. Otherwise the experience was good.

Michelle M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleta S.  |  First Impressions 
Clasificación:
5.0

Your team member Tevares (I know I spelled that wrong) was AMAZING! His service was exceptional. He was pleasant, knowledgeable, kind, and a stellar representative. He managed my needs and 4 others in a seamless way! I was so impressed! Kudos! Give him a raise and keep him. He was a moving marketing ad! I will certainly engage you again and I have had poor experiences in other places with Uhaul in the same day.

Adrienne A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor L.  |  First Impressions 
Clasificación:
4.0

I'm satisfied with everything.

Marguerite D.  |  First Impressions 
Clasificación:
3.0

Me cobraron dos veces.

Raul D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita C.  |  First Impressions 
Clasificación:
5.0

The Young man that assisted me was very profffessional !!! Gracias 

Towana T.  |  First Impressions 
Clasificación:
5.0

The staff is very nice I will miss them all.

alvin f.  |  Overall Experience 
Clasificación:
2.0

The security and upkeep of the facilities was very poorly maintained. Anybody can walk in to the storage area and steal items. Secondly they need to offer climate controlled options.

Murtaza h.  |  Overall Experience 
Clasificación:
4.0

Top tier staff. Clearly enjoyed being at work there and super fun and friendly. Can genuinely say the gentleman (Tavis) who closed me out made me smile singing and dancing doing his job when he didn't know anyone was around to see. The facility and units were pretty average and what you would expect.

Tabitha K.  |  Overall Experience 
Clasificación:
5.0

Every interaction I had with the staff was great. They always went above to help.

Travis M.  |  Overall Experience 
Clasificación:
5.0

No complaints

Joshua W.  |  First Impressions 
Clasificación:
5.0

Megan and Diana were awesome!

Steven H.  |  First Impressions 
Clasificación:
5.0

I appreciate all of assistance given.

Tureana D.  |  First Impressions 
Clasificación:
5.0

I'm very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!

TERI H.  |  First Impressions 
Clasificación:
5.0

Excellent customer service, very detailed and knowledgeable staff.

CADDELL B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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