Customer Reviews for U-Haul Moving & Storage of Oakwood

1,651 reviews

4211 McEver Rd   Oakwood, GA 30566
(On the corner of Mundy Mill Rd and McEver Rd)

(770) 535-8447

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 535-8447

4211 McEver Rd
Oakwood, GA 30566
(On the corner of Mundy Mill Rd and McEver Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wendy L.  |  Overall Experience 
Rating:
5.0

I requested a hand truck and it was not in the truck. Didn't realize it until I got to my destination. This made my move very challenging and difficult.

Shericka F. 
Rating:
5.0

Great customer service

LUIS C. 
Rating:
4.0

Customer did not leave a comment.

Kaley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZYRA O. 
Rating:
5.0

There was a problem with the oil pressure lamp coming on, but did not seem to impact the truck running.

Floyd B. 
Rating:
5.0

Customer did not leave a comment.

Jeanne S.  |  Overall Experience 
Rating:
5.0

No problems - quick and easy!

DUANE M. 
Rating:
3.0

Customer did not leave a comment.

Mandi B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Easy

BRADLEY M. 
Rating:
5.0

Very pleasant experience. No problems and everything was exactly what they said it would be.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

TROY H. 
Rating:
4.0

Customer did not leave a comment.

Muhammad A. 
Rating:
4.0

Customer did not leave a comment.

JULIAN R. 
Rating:
5.0

Great just as it is. Excellent service, completed on time, fair price.... I would recommend to anyone needing a hitch.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY E. 
Rating:
4.0

Customer did not leave a comment.

Srinivasa D. 
Rating:
2.0

We only rented a appliance dolly, it was not even useable. One wheel wouldn't turn and the other one would barely move. Their only reaction to this was ok we will make a note. BS should have a refund

DONNA M. 
Rating:
1.0

rented a dolly for a day...took it on the 8th and returned it on the 9th....was charged for two days....pure crap

GERRIE K. 
Rating:
3.0

Wasn't able to access my unit, could not get into building. Paid for a unit that I never even used because e When I went to unload my things I couldn't get in & was forced to find somewhere else that evening.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellis B. 
Rating:
5.0

Great experience very helpful employee and it was pouring rain but he hooked the trailer to our truck!!!

WALTER R. 
Rating:
2.0

Customer did not leave a comment.

JACQUEZ T. 
Rating:
3.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

Our guy was great and polite and friendly. Thanks!

Jill R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Blake and Mr Wright did a Great Job for me Give them a increase in pay

RANDY W. 
Rating:
4.0

Do a better job checking your trucks and transport!! I had no tail or break lights , and a screw in the damn tire!!

RAYMOND S. 
Rating:
5.0

Everything went fantadtic

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

The Oakwood, GA facility folks were helpful from the start to the finish of my rental process. I will be using them again and recommending them to friends and family. Thank you for a most pleasant experience renting from a neighborhood business.

TERRI C. 
Rating:
5.0

Good job, Thanks

VINH V. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

Thank you to the Sales person I believe his name was Randy thank you again and you're very helpful

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

DIANNA P. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
3.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

This location is the best for me every time.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

darren M. 
Rating:
4.0

Customer did not leave a comment.

DANIELLE M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lester R. 
Rating:
1.0

The manager is a complete and utter asshole. He threatened us multiple times. He has piss poor customer service skills. There was a leak in the uhaul that ruined a bunch of my belongings. And he charged us the $500 deposit when it was returned a day early. Worst experience, ever. I will never rent from uhaul again.

Dustin W. 
Rating:
3.0

The first truck i rent had a flat tire and the second one had a missing driver window crank handle missing and a bad smell inside the cabin

juan L. 
Rating:
5.0

Customer did not leave a comment.

Lance R. 
Rating:
5.0

Radio won't work

JOHNSON E. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Milo M. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
3.0

Customer did not leave a comment.

Rebekah D. 
Rating:
5.0

Your personnel and customer service was excellent and your facility was clean. There are at least four locations which is closer to my home and I passed them every time I need the rent just to get to this location because of the personnel there.

Arthur G. 
Rating:
5.0

Customer did not leave a comment.

LANCE R. 
Rating:
5.0

Customer did not leave a comment.

KELLY A. 
Rating:
4.0

Online process to be better at check in!

Mauricia L. 
Rating:
5.0

Your facility was excellent. Your staff members were all nice and professional. I will rent from your facility again. Thank you,

JOSEPH J. 
Rating:
3.0

It was very hard to find the entrance for drop off. We tried to drop off at three different U-haul locations and when we finally found this one, we couldn't find the entrance.

imogen G. 
Rating:
5.0

Great Customer service

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Godwin D. 
Rating:
5.0

This was the best U Haul store I have ever been in

DAN B. 
Rating:
5.0

Keep up the good work. Very proud of the service there.

ANTHONY D. 
Rating:
3.0

Customer did not leave a comment.

Christopher G. 
Rating:
3.0

Customer did not leave a comment.

Melissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON Y. 
Rating:
5.0

Customer did not leave a comment.

WARD L. 
Rating:
5.0

Customer did not leave a comment.

REBECCA J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Good customer service at counter.

Mary A. 
Rating:
1.0

Rented a trailer in Dawsonville. It didn't exist. Had to go 45 minutes out of my way to Oakwood for a similar trailer. This other trailer was not the one I rented and I had to lift my 422 pound lawn mower onto the trailer. I gave myself a hernia because U-Haul can't keep track of their equipment. Also cost me at least an additional 15 dollars in gas driving to Oakwood. Will not use them again.

Jonathon H. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

I was impressed with the selection and the representative was very knowledgeable.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Karla L. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Fast and friendly service

Tom H. 
Rating:
5.0

Did a full cross country trip. The truck was amazing and the car trailer was easy. Thanks Uhaul for taking care of us!

Scott C. 
Rating:
5.0

Nothing at all. This is a great rental location. I will definitely return to this location for future trailer rentals.

LARRY P. 
Rating:
1.0

Actually quality control the vehicles and don't give out vehicles with almost dead batteries.

BRYCE T. 
Rating:
4.0

More employees. Only one employee to handle several customers.

Chuck J. 
Rating:
4.0

I was charge for gas and I put the gas back where it was when I got in the truck. I was charge double I was told my order would be transferred for two days 79 dollars. I paid two hundred and something dollars so I will not be using this company ever again if I can help it.

Jason P. 
Rating:
5.0

This location was a mess in the past and I vowed not to go back . I was happy to see new management and had a nice experience.

Tennyson J. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

jacky B. 
Rating:
5.0

Not making customers back the trailers into a specific location when space is limited. Most people are unable to maneuver a trailer when backing up

Larry L. 
Rating:
2.0

Staff was rude and unhelpful. Truck was defective.

CHARLES H. 
Rating:
5.0

Nothing really.

William S. 
Rating:
4.0

Would be move if you could do a partial rental. We only needed the Rick for an how but were charged for a full day

Miriam R. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

Sebastian G. 
Rating:
3.0

The first truck we had a reservation for was a piece of junk and wore slap out. The alignment was a complete joke at best and the ac did not work at all. Went back to salesman and he acted like he could care less. I told him I wasn't driving 300 miles without ac in the summer and I I had to bring it to his attention about trading down to a small unit but at least ac worked and would drive semi straight. Had to top off the oil with two quarts when I stopped to top off the tank the night before. Who ever does the maintenance needs to be be drug out in the street beat , rated and feathered. That was a sad excuse of maintenance, my 15 year old son could do a better job than that. On returning the unit back I filled the tank all the way up while only needing to put in 3/4 tank. I told the same salesman (very rude employee) what had happened and told him about the oil and the gas and he said he would make note on the amount and I may get reimbursed. Just not happy with this experience. My last rental was a dream compared to this night mare.

LARRY P. 
Rating:
3.0

The van was dirty on the inside. Windows were so dirty, there were drips of food dried on the door and someone had clearly been smoking in it. The people that work there are extremely rude when I went to pick the van up. Rude as hell!!!! When I dropped it off, there was no one inside. After waiting for 10-15 min, I finally found someone in the shop area.

AMANDA E. 
Rating:
5.0

Customer did not leave a comment.

Gerardo G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MARI B. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Help me and it done a good job

Joey Y. 
Rating:
5.0

Lower the down payment. Sometimes it is hard to come up with $100 when you are moving.

Keith M. 
Rating:
5.0

great service, simple and quick... told us cash would be OK, but when got there had to give a card. This was a little aggravating.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Chantell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luz C. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
1.0

Assisoate who leased me a pickup truck charged me for my one day then the following day I got charged for 3 additional days saying I planned another trip which I didn't and it was an extra $320. So for 24 hrs this location charged me $430 for a pickup truck .

Krystal A. 
Rating:
3.0

Location needs more help. Customers wait a long time to get serviced and rentals completed.

Thomas T. 
Rating:
5.0

This was a DIY location.

Matthew G. 
Rating:
1.0

The cab was not cleaned at all from the cigarette smoke or the ashes on the dash in front of the steering wheel. The smell was so strong that I had to spend two hours deep cleaning the cab so that it was tolerable and safer to drive. I have asthma and smoke makes me sleepy! It also causes cancer. So, I suggest that your employees actually do the clean-up that they say they do. I will choose another company the next time. The manager also contradicted himself in his statements and would not even offer a discount. There was no other truck to offer.

Sherri D. 
Rating:
3.0

It was decent enough, they just weren't friendly & the vents did not work in the uhaul & afterward my card was charged $25.43, no reason, I left the same amount of gas in the vehicle

Matthew C. 
Rating:
4.0

Hire more staff.

Randy J. 
Rating:
2.0

The access panels didn't work to unlock the doors or disarm the units. The doors were just propped open & my card didn't work to disarm my unit: when I called the front desk they just said "yeah it does that. Just leave the door to your unit open & the alarm will stop"... What?! How in the world are propped open doors & a 10 second alarm supposed to make me confident in the security of the facility?

Joshua D.  |  First Impressions 
Rating:
3.0

No a/c but paying for it!!!!!!!

Scott H.  |  First Impressions 
Rating:
5.0

Price and area better and more convenient for me. Easier access and cooler temps than at prior storage facility.

Traci L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARD P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
2.0

I reserved unit 2009, but when I went to the unit to move stuff in it had been taken. I called the girl working on the internal and she came up to the building to see right away. She wasn't sure if the prior person had moved everything out and there was a lock still on it. So she instantly put me in one that was empty across from 2009. She got a broom and dust pan and cleaned it out for me and I got to move in right then. She had excellent customer service and a positive attitude.

Sharon T.  |  First Impressions 
Rating:
5.0

Great customer service.

JOAN T.  |  First Impressions 
Rating:
5.0

Moving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .

Priscilla D.  |  First Impressions 
No reviews have been submitted for this location.

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