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Lisa T.Customer Reviews for U-Haul Moving & Storage of North Port
Testimonials From Recent Customers
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Thanks for the usage. Another successful car purchase that will bring hours of enjoyment
Kevin D.The worst experience ever! Really disappointing ! Im not the only one to have experienced this!
kattya r. | Overall ExperienceN/C
KEVIN M.I think its a shame you have small females there, left to lift heavy trailers by themselves. I rented a 6x12 trailer and lifted it up on the hitch myself. As far as the drop off location in luling Louisiana......dump them. The worst location I've ever been to. No office, no people, no calls answered or returned.
FRED H.We had a confirmed reservation (Reservation #:830027-00107295) for a 10 x 20 unit. The reservation was made almost a month in advance for a cross country move. When we arrived we were casually told there was no 10 x 20 units available as if it was no problem! The best they could do was 2 - 10 x 10 separate units. And to add insult to injury we are now going to be charged $129.99 a month for each ($259.98 total) rather than the $179.99 for the same amount of space. But standing at the counter with a full truck and movers on the way, what choice did we have? Doesn't seem fair we pay more every month for inconvenient, separated, spaces due to U-Haul not being able to honor their commitment. Felt like a classic Bait and Switch.
Tad J. | First ImpressionsThe Uhaul employee was new and being trained which is fine and no problem with that at all. However, while he was installing the trailer on my hitch, unfortunately he went to fast and damage my 2022 brand new Mitsubishi outlander rear bumper. I wish that didn't happen. I submitted a claim to the U-Haul insurance RepWest. Hopefully, they will process my claim and pay for the repair. My recommendation is to watch closely new employees to avoid this bad experiences to your customers.
Ivys O.Kudos! Great job, easy in and out service quick as can be. UHaul has truly perfected the self-service move.
Flint H.Gracias
Darrin G. | Online Move InIt was nice my boxes were safe uhaul is best thank you 10 stars
Mary H. | Overall ExperienceNada
Paul B.The parking lot for that particular location is horrible. They store/park too many vehicles there and you can't maneuver a large truck around there easily. I always felt like I was going to either hit my truck or one of their buildings. It would have been easier if they didn't store so many in front of peoples storage units. There were many times that we had to go to the office to have them move their vehicles to be able to get into our storage unit.
MEGAN G. | Overall ExperienceVery smooth dropoff.
Charles S.Provide better parking. Entrance and exiting out of property is very hard.
BRADLEY P.The North port location had way too much equipment for the space. I was trying to check out my truck when another customer berated me for not being able to get around the uhaul truck.
ROGER G.THE GUY BEHIND THE COUNTER WAS THE RUDEST MANGER, I EVER DELT WITH, I TOLD HIM THAT I NEEDED A TRAILER TO PICK UP A RIDING LAWN TRACTOR, SO I GOT ONE, WHILE HOOKING IT UP I ASKED HIM IF THE TAIL GATE GOES DOWN HE SAID YES. SO I PROCEEDED ON MY WHEY, WHEN I GOT TO THE HOUSE I THAT I WAS BUYING THE TRACTOR FROM, WE TRIED LOWERING THE TAIL GATE AND THE CAINS WERE WELDED, SO WE COULD'NT GET THE TRACTOR ON THE TRAILER, SO THE GUY I WAS BUYING IT FROM OFFERED TO BRING IT TO HY HOUSE THE NEXT DAY FOR $20 TO PAY FOR GAS, WITCH WAS FAIR.WHEN I BROUGHT THE TRAILER BACK WITH MY GRANDSON, HE SAID HOW IT WORK OUT? I SAID NOT SO GOOD. I TOLD YOU I WAS PICKING UP A RIDER MOWER HE SAID I DIDN''T SAY THAT! AND THE TAILGATE CHAINS WERE WELDED, SO THE GATE DOES'NT DROP, HE JUST SAT THERE AND WITH A STUPID SMILE, WHEN I TOLD HIM I WANTED A REFUND OR CREDIT, SO HE WAS NASTY, WORDS WENT BACK AND FOURTH AND HE SAID I'M NOT REFUNDING YOU ANYTHING!! I TOLD HIM I WAS CALLING CORPORATE OFFICE HE SAID I DONT CARE HERE'S THE NUMBER. THIS IS THE WORST UHAUL I EVER USED, I'VE BEEN USING UHAUL OVER 30 YEARS, I MIGHT HAVE TO CHANGE RENTAL COMPANY'S. I HOPE SOMETHING CAN BE DONE!
Frank F.Only issue is it's so very busy here, extremely difficult getting in or out. Staff was great, customers were rude, would park and block driveway.
Mary Beth H. | Overall ExperienceHit some rain on the way. Wipers could have been better. Truck ran a little rough and burned more fuel than it should have.
KEVIN G.They should let people know that there is no drop box for after hours drop off. Dropped truck off after closed had to call and wait 30 minutes to be told that had to bring keys back in the morning. Great other wise!
Bonnie S.Lot was small and packed with vehicles. The people were great, just need a bigger lot for the store side.
Chris M.This was so pleasant and I didn't expect it to be! I rented a truck and tow attachment. I had never used either before and the staff was knowledgeable and made me feel competent. Thanks for a surprisingly good day!
NADINE W.Had no problems
Don S.When I picked up the trailer I changed the drop-off location to Punta Gorda but the attendant could not give me an address. I was told to call the original North Port drop off location when I arrived and get the Punta Gorda drop off location. I did that and was given an address and phone number. When I arrive at the location provided I was told that they did not take returns. I was the redirected to two different locations in Punta Gorda and was unable to return it to either one. I then call Uhaul and was advised that it would be an hour wait time for a customer service representative, which was ridiculous and unacceptable. I then drove to the original Northport location and they took it. They were jammed with all types of equipment and I was told that they were surprised that I was directed to Punta Gorda because they are the only place taking returns in the area. I was told I would be emailed a receipt but I have not received it as of a day later . Allot of unnecessary wasted gas and time for what should have been a simple return.
Richard K.staff helpful and polite busy place
Stephen K. | Overall ExperienceThe staff was extremely professional and courteous. I was really impressed. One of the employees even held the door open for me. They highlighted the information on my contract, reviewed pertinent information, all this with a smile! I also noticed the employees were running to get vehicles for customers. I haven't seen this level of pride in their work in a decade!! Great job to ALL of the employees that day (July 17th)
YVONNE B.This u haul location is the best by far😊
Lisa M.Truck dirty and not check mechanical lights flicker and radio came in and out
HAROLD L.Great experience! Shannon Slapp handled pickup and drop off very efficiently and with a big smile!!
JOHN D.We had a problem several times with trucks or trailers blocking access to our rental space.
Robert S. | Overall ExperienceOn our way to our destination, Punta Gorda, Florida, I was informed that the Punta Gorda location was not accepting trucks and I would have to return it to North Port which is 30 miles north of Punta Gorda. Neither the pick-up day or destination or the drop-off destination was what I selected.
RONALD D.This is the second time i used the location. I had vowed not to come back, but i forgot the name of this store, but once i pulled up all the bad memories came flooding back. This time was no difference. I was not greeted, the process to check out was not explained. Finally, after a very uncomfortable wait , it began to unhook the trailer after all disconnections were made a staff member rushed over and unhooked the trailer. Did not acknowledge me, did not say have a nice day or nothing. Very unprofessional . Of all the many times i have used Uhaul, Military moves, and retirement moves i have never been treated so badly as at this location. Terrible service, rude people.
Jerald M.The young woman working there was wonderful. She was able to single handedly unhitch the trailer so we could backup to leave. She was truly impressive and so professional. The trailer was surprisingly easy to tow. ¡Gracias!
GORDON B.i used moving.help for p/u in Illinois and delivery in Florida. Illinois sub-contractor was excellent, timely and well organized. I cannot say the same for the sub-contractor in Florida. It took UHaul's representative to help me out even though the cost to the final carrier was high.
irene J.OH MY GOD!!!!!!! Where do you even start!!!!! The general manager is a DISGUSTING person. The worst customer service I've ever seen in my life. Rude as all hell 5 min after he decided to come out of the back to even help us. No hello or anything just looks at us completely stupid like why are we even here?? So I tell him I have a pickup then he CHANGES the drop off which was close to my house to a drop off that's like 30 min further. But it gets better, the way we saw him talking to the employees!!!!!!!!!!! UNREAL!!!!!!!!! You can just tell everyone and anyone who comes in contact with him HATES HIM!!!!!!!! He is the biggest jerk in customer service ever and I feel so bad for the employees!!!!! This is crazy and he needs to GO IMMEDIATELY. I have worked in customer service 17 years and now work a very prestigious role in Louis Vuitton and I do not expect that kind of service everywhere I go, but I def don't expect someone so rude and ugly hate in the way they speak. It's disgusting and I will NEVER EVER EVER IN my life step foot in another uhaul because of him!!!!!!!!
MEGAN R.People are great. Customer service from the website and phone is almost non existent. 40 minute wait times on the phone. Moving helpers did a great job loading and unloading. And the moving helpers customer service is much better than uhaul. The ubox was in excellent condition and sized just right. I would use uhaul again only because of the equipment and the actual people I dealt with. I would consider never using them due to their long wait times and confusing billing.
Laurence S.Guy working seemed either extremely tired or high. Didn't even sign the contract or anything. Didn't do a walk around of the vehicle with me. The text link sent to me stated the truck was in perfect condition and showed no damage in the photos but the truck clearly had a big dent on the passenger side bed. When I mentioned it to the employee all he said was “ yea I noticed those are old pictures. Then the paperwork he gave me said the truck took 34 gallons to fill. I only used 1/4 of a tank. So when I went to refuel it, I used the 34 gallons stated on the paper to determine how much gas to put in the truck. 34 divided by 4 is 8, basic math, so 8 gallons is 1/4 of a tank. I put 8 gallons in, and it practically filled the truck. Now they are refusing to do anything about it, saying it stated in the contact ( that I never signed) gas in not refundable. When the only reason I over filled it was based upon the numbers on the paper given to me.
Rebecca D.Fast service and had me hooked up and on the road quickly. Checking back in took five minutes. Would highly recommend this location to anyone. Gracias
RICHARD S.Always my go to place for truck rentals.
Chris G.The entrance is too congested, more parking space is needed.
ELLERY P.Did not get my appliance dolly in the truck when I picked up so I had to go back and pick it up. Solved the issue quickly though with no trouble
John-Henry K.Again this wasn't my original drop off location and it was changed to a location further away from where I had moved too. While UHaul equipment is great their customer service is not. The original drop off location is not even 5 minutes from where I moved the new location was about a half hour away, which again adds to expenses when you add in having to fuel the truck back up to the original level. I big corporation shouldn't have this many issues with pick up and drop off of equipment locations. Might look into a different company next time.
Jason K.As usual the person where we dropped off at was fine.
David S.When me or a customer Reserve something you should have that product available and not wait until I arrived to tell me you don't have it that was pretty tacky I thought
Randy T.Need more employees. Had a waiting time to be serviced.
LESTER J.Reserved a storage unit online. Drove all the way down from Denver to north port to find out that the unit I reserved got rented out from under me and I didn't even get a notice of that. Had to drive 30min to a different location and then back to return the trailer.
Filipp M.Richard was outstanding - he was friendly, helpful and I appreciated his help and customer service!!
robert m. | First ImpressionsI took a picture of the gas gauge and informed the employee that the truck had just over a 1/4 tank he said just bring back the same. I was charged for 3 gallons, $13,50 when I returned with more gas than when I left
Daniel M.Great experience
David V.Signs showing way out of location. Units parked so you had to back up to get to exit.
CAROL M.The GM Richard and his staff were extremely friendly and helpful!
Louise P. | First ImpressionsWell I had to clean the windows just to see out them . Also this truck was uncomfortable to stand ride. No leg room
MARC G.This place is a JOKE! & so is CORPORATE!!! I was stuck in the big lots parking lot with a uhaul that wouldn't even MOVE! Stuck for 6 hours with THREE children MOVING! They sent a mechanic && he didn't even do anything except keep his dog in the AC while my kids were sweating to the core. Then had to wait ANOTHER HOUR, For the tow truck to show! All this was done yet no one brought me another truck! But yet I was charged, EVEN WHEN THIS WAS THEIR FAULT! I'm disgusted with this place! Customer service wasn't to par either! Don't leave your customer inside by themselves for more than 10 mins.
MARIA R.Had to wait as the location is understaffed, only one person there.
Cyril L.The one person that was there at 7:00 on 06/22/21 could use a lesson in customer care.
Michael P.I actually made my reservation for the following month. I didn't realize it until I went in and the agent at the desk helped me get the reservation straightened out for the day I was their and I appreciated it. Gracias
BETHANY H.Great place to drop off the trailer, the only business here is U Haul.
Dawn N.Add the ability to install a tow-hitch, otherwise they have all the bases covered.
Glenn G.Very friendly and helpful staff. Thank you!
Judy N. | Overall ExperienceThe people there were so helpful and I knew I would feel safe there! Thank you for making things so easy! Jane Baker
jane b. | First ImpressionsI had no windshield wiper on driver side and my truck smells like pee
Lisa L. | First ImpressionsThe staff was extremely helpful and very nice.
Judy N. | First ImpressionsThis is my favorite u haul place
Henry F. | Overall ExperienceThe staff went above and beyond to make us feel welcome.
William S. | First ImpressionsThis was the first time that I had a bad experience with a uhaul storage unit. This place from the get go looks very old and run down, the only reason I didn't turn around and leave first thing is cause I already booked it before ever seeing the place and I had first month free. I purchased climate controled so my things would stay in good condition but this was the worst version of climate control I've dealt with, every time I visited the unit didn't feel very cool at all and after a few months I see that my things are molding. I've never had a climate controlled unit mold my belongings before so I left this bad experience of a storage unit and as I was checking out, I find it that the AC for my unit building was broke for some time and that they finally fixed it. It would have been really nice for whom ever runs this location to let the people who have units know that they are having problems so that they can decide whether they want to change units or move out so things don't get bad but instead nothing war said and now I'm sorting through things with mold on them cause of their greed I'm guessing on not wanting to lose business. It's not your personal belongings so you don't care I guess.
MICHAEL L. | Overall ExperienceIt was a good experience for all the years that I had it.
VIRGINIA V. | Overall ExperienceYou are so busy that a larger storage unit not available
Stephen K. | First ImpressionsFor being the only UHaul storage unit in the area, it's very dirty. Had to clean my own unit out with a broom and leaf blower. Dead cockroaches inside. It just seems like employees are lazy when it comes to cleaning.
Sean K. | Overall ExperienceStaff was extremely helpful, explained all the options UHaul offered, allowed us time to decide what would work best for us! No pressure sales. Absolutely would recommend!
Mary Beth H. | First ImpressionsIt's very nice to know my belongings are safe and secure and close enough l can walk there.
Paige F. | First ImpressionsThere was always great service each time I came to the facility or called and spoke with someone.
Jay F. | Overall ExperienceThis was the 2nd time moving across country and both time the trailers towed great!
Richard W. | First ImpressionsThe check-in was quick and easy. Staff was helpful and thorough. The facility was clean and met all of our needs.
Mary D. | First ImpressionsRegional manager was there. He was great. Very friendly. Very helpful.
WILLIAM S. | First ImpressionsThe staff members were excellent from the jump. One gentlemen, perhaps the manager, wasn't all that great, however, I upon my departure of renting two storage units, renting two one-way trucks and a trailer, I met the regional manger, "Bravo," whom was excellent. I wish I would have had the opportunity to work with Bravo from the beginning. Everyone needs a good wingman and Bravo went over and beyond to accommodate my last requests before departing. Overall, thank you to the UHaul Crew at North Port, FL.
Bich F. | Overall ExperienceAfter i moved out of my unit i kept getting late payment notices..and notices that my property would be seized...even after calling and being told they would stop coming...
Dominick A. | Overall ExperienceMy unit was regularly blocked by other tenants. The facility is over run with trucks making it difficult to enter or exit. The staff watched me struggle to move out and then tried to charge me fees. The manger needs a lesson on privacy as I did not need to learn about others evocation process.
RUSTIE M. | Overall ExperienceThis was a high use facility, and the layout was awful. Our unit was in the back and there were three access points, which were almost always blocked by other cars. So frustrating
rebbeca f. | Overall ExperienceVery good service
CHARLES B. | Overall ExperienceBig bubbles. No troubles.
Gail M. | Overall ExperienceMy only complaint was the facility was small and hard to drive through.
James O. | Overall ExperienceThe trucks are always clean and in perfect condition. It gives u peace in moving anywhere .
Queta G. | First ImpressionsThe manager is a great guy , very professional and helpful
ziadoon a. | Overall ExperienceOwner and staff were extremely helpful getting me what I needed. Great place and would recommend using their facility and services.
Christopher G. | First ImpressionsOnly thing to note is that some of the buildings have restricted access during office hours only.
Mark R. | First ImpressionsThe unit was filled with animal feces, bugs and many boxes both card board and plastic were chewed open. Lost half of my contents because they were destroyed so bad. Gracias
PERSEPHONE A. | Overall ExperienceEverything was perfect for my needs Josh was very helpful Thanks again
Travis Kelly V. | Overall ExperienceThe storage was fine, it's the part that when I moved out before the end of my month that they said I would not get a refund of over half the month that I was upset. What place would not give back your money when you are no longer using their service? I just think this is an unfair practice. I busted my butt to get my unit cleared thinking I would get most of my money back only to hear we don't prorate.
ramona d. | Overall ExperienceService was excellent and very professional and fast
KEVIN B. | First ImpressionsI didn’t give it the full 5 stars, because it was a hassle to go in and out due to a lot of equipment and trucks on the passage ways.
Alberto L. | Overall ExperienceBAD! ALWAYS RENTAL TRUCKS IN THE WAY OF YOUR UNIT VERY HARD TO MOVE AROUND THE PROPERTY IF YOU ARE 2 DAYS LATE IN THE RENT DUE TO NO FAULT OF YOURS THEY HOUND YOU CALL ALL CONTACKS EVEN AFTER YOU PAID AND EMBARASS YOU THIS PLACE TRULY SUCKS I WILL NEVER USE THEM AGAIN RATES ARE TOO HIGH FOR WHAT YOU GET AND ALL THE INCONINCE THAT COMES WITH IT
joeseph r. | Overall ExperienceU-Haul was great. I would definitely recommend them. Very polite and helpful.
Kelly M. | First ImpressionsFriendly and professional. It was a quick process.
Eugene b. | First ImpressionsI had my unit for a little over 2 years and I never had an issue. Great place and the people were always helpful if I had a question.
Russ C. | Overall ExperienceThe area we were given to store our boat was tight and overgrown with weeds. It would have been nice if it were clear and the other vehicles and trailer been lined up better
Terri R. | First ImpressionsMultiple communications needed to align pick up location and drop off. Changed on me several.Original price reflected in system was not aligned to offer. Again, multiple communications needed to fix.
Homer T. | First ImpressionsExcellent customer service.
Steven B. | Overall ExperienceSlow drive but great trailer
Nathalie R. | First ImpressionsUhaul has always taken care of business.
felicia h. | Overall ExperienceWaited for over an hour to talk with staff re. Checkin. Only one person on duty and their pace was very slow. Customer in the parking lot mentioned this is the standard at this location and is leaving
RANDY R. | First ImpressionsGracias.
sabrina s. | Overall Experienceexcellent service!!
gerd m. | Overall ExperienceThe guys in the office were great... They were a little busy when I was there but I didn't have to wait long at all to rent my unit... Great job guys
Dominick A. | First ImpressionsI was very upset by the experience with the clerk at the North Port UHaul. I also blame corporate UHaul call center for not letting me call the North Port facility directly for the delays & confusion
Kathy D. | First ImpressionsGreat place and people!!
john y. | Overall ExperienceOur first visit was crazy, but I realized it was the time of year people were moving to cooler climate, school was out and then it was less congested very accommodating!
Mary D. | Overall ExperienceThe staff in North Port is top notch. Always accessible, cordial, professional and helpful beyond my expectations.
martin n. | Overall ExperienceOur needs were tended to in a prompt and courteous manner.
RONALD B. | First ImpressionsNever any room to park. Always vehicles in the way Never enough staff
Dana H. | Overall ExperienceThe team in North Port rescued UHaul's overall confusing and frustrating procedures. Th3 Napervill3 facility w as great, North Port was great. Corporate and everything in between was exasperating.
martin n. | First ImpressionsAnything to do with my interaction with people at the service centers was excellent. Anything to do with on-line, telephone, and/or websites was absolutely horrendous ex the computers had the wrong i
tom y. | First ImpressionsStaff very helpful
Werner W. | Overall ExperienceEveryone was friendly and very helpful
christa b. | First ImpressionsVery friendly and helpful staff. I just arrived from 36 hours of traveling and they made my process very easy.
JOSE D. | First ImpressionsThe staff was very helpful in answering questions
Donald G. | First ImpressionsNo came in a day early and they waste time taking care of me.
Mary D. | First ImpressionsGracias
Joe K. | First ImpressionsWent out of your way to help me find the correct storage size from your Available selection. I really appreciated the extra help that you gave me
Karen B. | First ImpressionsRented a 10x12 climate controlled space. Area was clean. Pest equipment in each unit. Staff was very helpful and accommodating. FYI: Cannot accommodate semi-trailer truck for delivery.
Desiree Y. | First ImpressionsMy clerk Alanee made it best experience ever at a uhaul
sandra m. | First ImpressionsThere needs to be a step a little closer to the ground for us short people. At least supply us with a fold up step. It really hurts our legs, back and arms getting in and out of the truck.
Ben H. | Reservación