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THOMAS CCustomer Reviews for U-Haul Moving & Storage of North Port
Testimonials From Recent Customers
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Excellent customer service!!
MICHAEL HVery professional team!
THOMAS BExtremely great environment, everyone has beautiful energy, I recommend anyone looking to rent from U-Haul to choose this location.
ROBERTO RDrop off was really easy as well. I unhooked in their drive, and they come and get it versus me try to sneak thru a a pretty full U-Haul drop off.
TRACY CND
CYNTHIA SVery dangerous to pull the vehicle into the area they had opened to check in. Should have left it out in the driveway so i wouldn't have to worry about hitting another vehicle
DAVID SGood people. Very efficient. Unfortunately, parking is a bit of an issue. But, they were incredibly helpful on checking in my equipment, and telling me where I can register a formal complaint.
Meredith CVery friendly and helpful staff
CRAIG TExcellent friendly people. Could not be happier with this location.
gilbert eThe u-haul location was quick and efficient. The moving help we hired via the u-haul site was a complete disaster and we are left with damaged furniture and a severed cord on our electric bed frame that they tried to hide and reattach with plastic moving wrap which could have burned our house down. But the u-haul office was great.
Dalon LEverything was as advertised. All good.
GAVIN KGreat service
HENRY RExcellent location. I’m a very happy client
Byron R | Overall ExperienceWind the trailers all had ramps
ANDREW CUHaul, the UHaul service centers in particular, are always the best. Best service, attention to detail, listens to the customers needs, great vehicles, wonderful storage facilities. I'm wowed by the company every time I rent from them. Truly phenomenal service in every way and completely user friendly. A throw back from a different era. I couldn't be more pleased with UHaul. Customer for life!
John N | Overall ExperienceGreat hospitality and service. Definitely be returning soon to rent more equipment.
KENNETH CDone business three times and always excellent service
STEPHEN DGracias
MIKE MKeep up the good work!
PATTI TGreat staff
BART MGreat staff, very quick and helpful. Restored my trust in U-Haul, bad experiences before. This location was awesome!
Keith MThe app was awful. When I was trying to return the truck it kept deleting the pics of the truck I took and then just crashed completely. I had to go to the office and he ended up verifying I was checked out but it was frustrating.
Amanda NI was satisfied.
Vincent S | Overall ExperienceNothing. The friendliness of the staff are excellent. Always so kind and smiling. I so appreciate this. Gracias
Nancy PNorth Port U-Haul should be the example for other U-Haul locations.
Todd GThe staff at this location was extremely nice and helpful. It was so refreshing to see.
WILLIAM MDirty truck, (sunflower seeds, garbage, rental papers with info) poor maintenance.
William WWrong name and address on the paper work and They put my money on hold more then I owe and it still hasnt been release!!!!!
Maria lGuys were quick, friendly and easy to work with.
Bruce HHappy they were open on Sunday with plenty of staff. For such a busy place our wait for help was minimal. We were thrilled as it was very stormy. ¡Gracias!
Cindy WUnit is too open to outside elements.
Ken K | First ImpressionsEverything when perfect
Steve LStaff was very helpful on both the trailer return and the truck return.
RICHARD RThere is not an option for after hours drop off. I did a one way rental and there was no note of this in the reservation. No notification at gate at return location. Please note this on the app or paperwork.
douglas oContact was not completed correctly and I got charged extra for uhau mistake.
ALEXANDER LI told the attendant that I would be travelling about 1700 miles and asked if they had checked the tire pressure; he said "yes", but I could check also. When I got to our Florida home, I checked the tire pressure; found them 15-20 lbs underinflated, so I inflated to 3-4 lbs below rated pressure. As the attendant hooked up the trailer, I opened the back and found that they hadn't cleaned it out. I mentioned this to the attendant and just got a "sorry". Maintenance is clearly lacking here.
Edward CBueno
VITALINA YConsistent and attentive. Have interacted with the team at U-Haul on Pan American and every time they have been great. Pick up and drop off always a breeze. Thanks guys!
Ron MOnly needed truck for a couple hours. East, quick in and out. Quick drop off. Thank you for making my day easier!
Colleen BVery helpful
DAVIDEUGENE CI moved from Texas to Florida and everyone from the start of renting a truck, auto tow trailer, returning truck, etc, and getting a storage unit was professional, courteous, helpful and a pleasure to work with during a very stressful time in my life. I can say that I was treated with respect and would definitely recommend using them.
DARLEEN O | Overall Experiencethe roof leaked in the truck and my things got ruined
Roland HFriendly and respectful
Nicholas HCody was wonderful we arrive at exactly 7:00 and he was so helpful in returning the truck.
peggy mU-Haul impressed me at every turn of my moving process. Sam in North Port was instrumental in helping me with one specific problem. Excellent customer service! U-Haul has provided me the best customer service I can remember ever enjoying, truly. Thank you so much!
John NThey have 2 many trucks and trailers on-site limited parking hard to maneuver around the buildings plus they have the U haul rented boxes all over the place
donald c | Overall ExperienceOne or both of the wheels were out of balance. The trailer vibrated at 55 mph.
PAUL JWish office houRs were open later
Angela c | First ImpressionsAwesome
Angela cIn and out, they way it should be.
Brian CWhere my storage locker was located there were no overhead lights. I had to keep the door open for light.
Laurie B | Overall ExperienceI paid for 26 months on a unit that I was assured was free of water damage after a hurricane. I was away as a traveling nurse and unable to check on the unit, but staff assured me that all was well with my items. When I got to get into the unit I could see that the boxes had water damage, were eaten through by rodents, as was my property. There was dirt and debri, leaves, rat stool, and rat urine on my items and on the floor of the unit. I asked for reimbursement for my rent for months paid, but was denied. Very disappointed.
Donna A | Overall ExperienceEveryone was excellent, the place was very well maintained and clean.
Donna G | Overall ExperienceN/a
Vincent S | First ImpressionsGreat service
MICHAEL B | First Impressionsmy unit had the door bent in - someone had backed a truck into it. The unit had been exposed to wind/rain for an unknown period of time. No one called me, found it when I went. Poor communication and overall lack of caring about the customer. I went on a Sunday and was told I'd have to come during the week to talk to the manager. How about you call the person giving you 186 a month for a leaky crap box. Eh. Glad to be done. 186 is a lot for a compromised unit.
KEVIN J | Overall ExperienceFrom storing my stuff to moving out, the staff was very helpful and special thanks to Richard himself for going above and beyond to help me find all of the equipment I needed to make a cross country move when uhaul corporate was trying to make me travel 2hrs away just to pick up a truck and trailer.
KYLE Q | Overall ExperienceI rented a unit from U-Haul for 3 years and every few month the fee would increase due to cleaning and maintenance. Yesterday when I cleaned out my unit I found a dead rat and tons of rat feces and urine all over my stuff inside the climate controlled unit I rented. I had to throw away a lot of my things that were either chewed up by the rats or urinated on. I told the employees and they didn't seem to care at all. I am extremely upset about my destroyed furniture and personal items.
jena c | Overall ExperienceAbsolutely terrible. I moved out in dec and asked for help as it was pouring for three days straight. The kid behind the counter was so rude. Never again. Never recommend.
Rustie M | Overall ExperienceThey give great service 🫶
Elidieu B | Overall ExperienceUsed the U-Box for moving from New England to FL, (smooth transition) everything on time and no damage. I recommended to a friend who also used this service. I used the storage facility for the past year (helpful friendly staff).
patrica A | Overall ExperienceDidn't move in. Online it didn't explain the exposed units. Cancelled my rental.
Jazmine M | Online Move InCouldn't move into space bc the measurements provided online were incorrect. The space was 10 ft wide inside but not the opening itself. The opening is only about 8 ft and therefore my things wouldn't fit. That wasn't a problem though, they were quick to refund me without issue. The facility, however, had broken locks throughout, some units looked as if they had previous attempted break ins, and the U-Haul trucks were blocking half of the aisles so it was impossible to drive to your unit. To add insult to injury, someone stole my phone off of the bumper of my truck right before my eyes. The only people around were two employees and one family moving into a unit. When I realized it was stolen, the one employee tried to help by attempting to call the number to no avail. I had to contact Verizon where they were able to track my iPhone, hours later, to a location in Port Charlotte, VERY close to the facility. This place is a dump and it's very run down. I ended up finding a facility in Venice that was much cheaper with better security and a much better overall appearance. I will be sure to tell everyone I know to steer clear of this place.
Jody Y | Online Move InRichard the GM was great to with
Cheryl M | First ImpressionsI will definitely rent again if I ever need space. Gracias.
JOHN L | Overall ExperienceI stored my things in this storage unit for 7 months and then moved them out and found mice droppings and urine on all my boxes. Don't store your things anywhere near this place unless you want mice to have free rain with your things!!!
Rebecca D | Overall ExperienceStaff members were super !
Zack Y | Overall ExperienceNorth Port U Haul...The guys are great here and great prices for storage!
Lynn C | Overall ExperienceGreat staff. Place was busy with several customers but staff handled it well. Very friendly and helpful!
ROBB M | First ImpressionsExcept for one guy there was three guys behind the counter one guy just sat there and kept his shirt over his face like something stunk I'm not sure if he didn't like the way I smelled or the way the whole place smelled or he was just you know didn't want to throw a mask on but he acted a little disconcerting the other two guys were really nice though
Leslie M | First ImpressionsFriendly and helpful staff. Very professional.
Phillip H | First ImpressionsThe place was filthy , used it for almost 5 years out of necessity. Staff was incredibly rude and only five of their security cameras were actually hooked up. Oddly enough only the ones that target the office as if nobody else is possessions are important only the office. The security fence that was supposed to have been put up at the initial signing never went off and that's about five years to possible completion , it was only after noticing multiple units that were seemingly broken into with a crowbar or something that we really thought it wise to get our things out. My recommendation is the place to be shut down and remodeled into something useful… like a dentist office that specializes in root canals with no painkiller…
Jennifer P | Overall ExperienceStop sending this text message
RYAN S | First ImpressionsGreat service! Thanks guys!
Joseph M | Overall ExperienceVery pleasant and helpful after a very tiring day. The process was so easy which is very appreciated.
Carolyn R | First ImpressionsGreat place..very helpful..friendly employees..thanks
Stacy B | First Impressionsnone
DIANE H | First ImpressionsMy only complaint was rates increased faster than inflation. Otherwise service was great!
STEVEN W | Overall ExperienceEverything was good.No complaints
CATHERINE W | Overall ExperienceI was a 50 year old woman by myself unloading a U-Haul in a 101 degrees and not once did anyone offer any help.
Rebecca D | Online Move InEveryone was very helpful and respectful.
PAM T | Overall ExperienceKeep up the good work .
Chimene E | Overall ExperienceMany times my unit was blocked by trailers stored in front of it! Staff did nothing to resolve on several occasions. Had to park and walk a longer distance from unit many times. This inconvenience made it impossible to load or unload sometimes. Some items were just too heavy to carry a long distance.
Edward D | Overall ExperienceHi, I would appreciate if I could have received portion of my storage fee back. I was paid up until April 15 2023. Gracias
DONALD L | Overall ExperienceVery friendly and easy move in and out very convenient as well
Shawn K | Overall ExperienceRichard is very professional, he was really patient and helpful in solving my storage dilemma. Overall, the property is much nicer than other storage businesses I've rented from. My experience was all around just excellent. Thanks Richard and Kathy!
Randall C | First ImpressionsThe location is convenient, and the staff was awesome. Made my move from Denver truck, trailer and storage easy.
Martin J | Overall ExperienceJohn was most helpful. He made the transition from one storage locker to another easy both paperwork wise and physically moving. He was always professional and very cooperative.
SAM T | Overall ExperienceThank you for everything!
Michelle C | Overall ExperienceRichard is professional and thorough. We received immediate attention to our needs. Our rental unit was clean, had easy access and we felt confident in the safe storage of our items. Thank you to Richard and his staff. ⭐⭐⭐⭐⭐
chris s | Overall ExperienceNeighbor moved in smoke filled stuff and all of my things were contaminated.
David M | Overall ExperienceA leak developed above our storage unit after Hurricane Ian. I removed a few damaged items. The management's solution was to put a tarp above our unit. When it rained I could hear rain dripping on the tarp and see a puddle accumulating on it. Whenever I went in to the office to check on the status of the roof repair or the availability of another unit, there was always someone new at the front desk who was unaware that there was a problem. There's a big turnover in employees. One time when I went to our unit, I saw someone moving out of a unit. I went in to the office to inquire about the possibility of moving in to that space. The employee had no idea how to put my name on a wait list nor was he willing to take my phone number or write a note to give to the manager. We have left U-Haul and moved into another storage unit in North Port where we have responsible management that responds to our needs. And, we do not have a leaky roof!
allamanda g | Overall ExperienceProcess went smoothly
patrica A | First ImpressionsVery helpful staff
CAROL B | First ImpressionsFa ility had way too many rental trucks and trailers making it almost impossible to come in with my trailer to get items for work. I understand Florida is a popular destination but making lanes so tight or completely blocking is nonsense especially given I was paying top dollar for a unit
terry g | Overall ExperienceBoat trailer damaged. Uhaul denied claim of damage. Sent letters of non payment after boat was removed on 10/5/22. This survey even shows incorrect date of departure. Yea
laurie h | Overall ExperienceAwesome, facility was spotless, staff was awesome. Very pleased.
John B | First ImpressionsI'm a big U haul fan.
bruce c | First ImpressionsThe new management is amazing, very understanding and willing to work with you, will recommend this place to everyone.
GIVETTE D | Overall ExperienceA joke!
Ron B | First ImpressionsThe team )John, Jeff and Cody) were ALL helpful. The facility was busy and they respected me and my time. Offered to even back my truck up with the trailer. Thanks to management for hiring professionals! Joe P
JOSEPH P | First ImpressionsExcellent location, friendly people, 100% available, 100% recommendable
Jesus O | Overall ExperiencePlease Share Your Experience with Us
Carleen A | Overall ExperienceThe facilities are very crammed together. Trucks, trailers, RV's etc are constantly parked along the roadway between all the buildings and thus our personal unit. We could barely squeeze thru just to get to our unit and then had to back out and turn around to get out.......not an easy thing to do when pulling a trailer. Very inconvenient setup. Would not recommend this place.
JEFFREY M | Overall Experience