Comentarios del cliente para U-Haul Moving & Storage of North Port
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of North Port
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Roslyn B. en
Very busy location Everyone works hard to be efficient, but more help might be needed.
Laurie A. en
Everyone we encountered was very informative and professional. We faced a difficult move but the staff was great!
ashley c. en
Great
Jenny T. en
The guy who helped us at pick up was having a ruff day, but he maintained decorum and was super friendly! He made the pick up experience great!
Brian L. en
Nothing, excellent experience
WILLIAM C. en
The location was rather messy but the process and the person who checked me in was very good.
David B. en
Two issues when reserving the vehicle on your website: program calculates mileage from the pickup location to the drop off location (one way rental) and no where on the website did it show a .40 cent/mile charge until after you make the purchase. The rep at the pickup location adjusted the mileage allotment when I advised them. Reps at North Port very helpful
George F. en
Employees were all very friendly and professional. The truck's brakes felt a little weak, but that could have been me.
Keith G. en
Don't lie to customers. Sales rep at the first place I stopped assured me I was eligible for a 10 percent discount as a disabled veteran (Vietnam). This was confirmed by a call center rep when I called to confirm my pickup at another location. When I arrived, however,I was told UHAUL stopped offering that discount at least two years ago.... then, of course, the truck broke about 500 miles before I arrived at my destination.
Lee S. en
Excellent service
JERALD M. en
outstanding, did not even have to get out of my car, very professional and very helpful.
patrick c. en
drop-off guy could be more friendly.
Brian H. en
Was nice to finally talk to someone that was able to assist me. Was fast friendly and made the horrible experience a lot better. Thank you for been so kind .
sharon g. en
Josh and Cody are the best! Very patient and kind toward customers...who may not know what they are doing! We took a trailer to Michigan, one way. We rented truck one day to put our belongings into the storage. All went very smoothly because of them!
Edwin L. en
They were great to me
Brenda W. en
Rebecca was Awesome. Very polite. love her . They all are great. I've been there 4 times since April. And just tented a storage. Thank you. You guys are Awesome. One thi g to improve is you need someone to stay at desk while the others run outside with customers
Howard D. en
I was very satisfied with the service I received. No complaints.
Denny R. en
None
Janice A. en
Good customer service
Robert F. en
Nothing!
roy m. en
vary nice staf
Michael D. en
The recommendations for the happy helper movers was outstanding the best movers experience ever
Mary D. en
No came in a day early and they waste time taking care of me.
Leroy C. en
Everything was bad supposed to pick up trailer in north Port Florida,got call from U-Haul that none were available in north Port had to go to Sarasota to pick up got there early there was no trailer for me send me to Bradington they had none said there is one in north Port,all in all spent over 5 hours driving and 44.00 in gas for my motor home before I finally got trailer,at North Port made the drop off point which was to be u haul in Olyphant Pabext to the Casey hwy with a storage unit was supposed to be one month free then 59.00 per month,they won’t take trailer there plus no storage unit either was able to drop off trailer but no place for motorcycle couldn’t leave bike there had to leave along the road I have been a long time customer of U Haul,you cost me s great deal of money which should not have been,plus an extra 12 hours of extra time which was totally your fault,it still is not even close to be resolved....
Joe K. en
Thanks
Barbara H. en
Easy and uneventful Would absolutely use this Uhaul location again.
SHERI R. en
Eventhough the rent was paid, we would come to a locked up unit. Someone damaged our door so the round locks wouldn't work. Homeless people all over the grounds and using the bathrooms ahead of custo
kristy a. en
I can only get to my storage during midnight hours...I work 2 jobs can not get there during the day and I will not pay $10 extra to come in after hours because OTHERS want to live in there at night...
donna b. en
Nothing. Great friendly service!!
sharon g. en
Had to wait 40 min to get hooked up as they were so busy...only 2 employees. We had an appt for 10 am...got on the road 11:15. Very friendly staff.
DAN M. en
A TRAILER IN PERFECT CONDITION IS WHAT i WAS RENTED. i'D LOVE TO OWN ONE JUST LIKE IT i HAD A PLACE TO KEEP IT. GREAT FAST SERVICE. FIVE STAR ALL THE WAY.
richard s. en
Everything worked well.
Gerald E. en
Good service. Handy location.
Octavian B. en
so nice and friendly people, giving all information before contract an showing how to use the equipment and truck.
Del V. en
Very professional
richard s. en
Everything worked fine. No problems.
Brittany R. en
I used online pick-up to reserve my truck. When I got there I checked in on the app and was provided a truck number to find on the lot. This truck was nowhere to be found on the lot, so the app provided me with a new truck number that was at the location. I received the key for the truck and was about to pull out of the lot when I was called and informed that the truck that I was about to leave in (that the app told me to take) was already scheduled for someone else and that I would have to wait for the truck originally allocated for my order to be picked up from another location. I was told that if i couldn't wait I could take the replacement truck, however then I would have to have it back hours sooner than the time I had registered needing the truck for. I was already in a time crunch for my move and only had the 1 day to make it happen. I purposely used the app as it assured me that it would save time and ended up costing me more time in the long run. I would like to be reimbursed for the issues that arose, the last minute handling of the issues, and the delay caused to my move. I did my part in making my reservation and I believe that what I had ordered and paid for should have been there for me as promised.
Kathleen O. en
It would be nice if the rentals could be prorated. I returned the truck 2 hours late and got charged for a whole day
julie m. en
The staff was very thorough and helpful but the truck I rented had extreme wind noise which made it hard to talk in the cab area. There was not even a CD player and I was on a 24 hour road trip. There were hazard lights so I could alert drivers behind me of an extreme slow down and I purchased a lock for the back of the truck door but couldn't not use it for the free storage unit and was required to purchase an additional lock even though my husband is a locksmith.
Karen B. en
Went out of your way to help me find the correct storage size from your Available selection. I really appreciated the extra help that you gave me
Thomas V. en
All was well with this location, easy 24/7 drop off. Had storage unit clean and in good operating condition. Staff very polite and professional.
robert w. en
Would like for your staff to have printed out the information on the drop off location. Instead if me having to call the number up and gleen the information I needed for myself .
Michael L. en
Good location, had the equipment needed. Onsite staff very helpful and friendly. No issues at all with this rental.
Scott B. en
Great experience and staff was very thorough in every aspect.
cheryl m. en
Make sure to check the vehicle to assure all the equipment is in the vehicle - mine was missing the dolly i paid for and had to go back to get the dolly and use additional miles. Make sure that vehicle is safe and in working order, license plate was not secured and fell off.
Peter T. en
Do away with the requirement to call a "friend" to vouch for you. I can rent a $70,000 car with just a driver's license and a credit card - why should you be so different?
John R. en
Fire the GM there, he's one of the worse ones I've seen been using this location for a long time and the ones before kept things running smoothly but every since he has taking over this is the worse service I have had.. Honestly think I'll be using penske or another rental place for now on spending more for better service is fine by me because it's a crap show over at the location that once was good now is ran by idiots..
damien r. en
I was told that this drop off location was 24 hours I was done unpacking and had hired a driver to drive it to the drop off location i was outside trying to reach someone for 45 min at midnite. finally get someone on the phone and tell them I need a passcode for after hour drop off they tell me this is not 24 hours to return the next day at 9 am after I just filled the truck up more than half way well another 12 miles to my house and I had to pay the driver. The next day the driver comes back I pay him again and we return the truck at the checkout the guy says your over on mileage the driver and myself are explaining to the guy that we had to come back and forth and refill with fuel. He said you can pay now and call customer service or pay in 7 days or go to collection. He was being honest nothing wrong with that but I didnt even bother calling customer service because I know it will just be another headache. A $200 one day rental turned into $450 for me. Please make sure your customer service reps check for the drop off before agreeing and saying it's a 24 drop off location. I shouldve checked it out on my own.
Maurice T. en
Operator was not aware that my rental pickup was messed up, that on the phone I had been promised an extra 25 miles, and a discount in the total rental. Tried to charge me an extra 205 total for going 5 miles over the original contact. Refused to credit turning rental in for four hours total rental. Charged me the full two day rental. Worst service I’ve ever received from U-Haul, and I’ve rented several times.
Steven G. en
Good people to do business with !!
John O. en
Was in middle of using app to check in employee suggested he could finish it. Then checkedvand said computer showed i was in process so i should finish it. To bad app timed oit and i had to restart
robert b. en
Local Uhaul was great. Josh, Doninic and Cody knew their job well. However, the guy at the call center didn’t know what he was doing. Overall, good experience.
eric r. en
Your guilty of theft as far as im concerned filed complaint with my bank!!
Dan G. en
Great facility - what made it great was the gentleman who worked there and helped us - deserves a raise. Great guy and thank you if you see this.
Jack B. en
Run trailer thru the car wash. Otherwise all was great.
DANIEL Y. en
Great place. Good people, very helpful.
Biagi S. en
Showed up at 703pm and the attendant there was rude and would not let me drop off the truck, said I had to come back the next day cause they closed at 7pm. I was charged an extra 6 miles cause of this. Staff when dropped out was not very friendly made me feel like a number
roy m. en
vary good service
Anthony g. en
The owner and staff are awesome very polite and helpful and they should be recognized by the corporate U-Haul company with a certificate put at their location 4 top customer service thanks
Steven G. en
Great value for the $$ and very helpful staff !!!
Steven G. en
Great value for the $$$ and a very helpful staff !!!!
Rene P. en
Customer service was excellent
Gilbert L. en
Also an Excellent Experience at this location . Prompt efficient service. Special Thanks to Josh and Cody !
michael h. en
The first trailer we were given had a broken handle on the door, but the second one was great. It was our first time pulling a trailer and they made it very easy.
phillip s. en
The entire staff went above and beyond with their service!! I used a storage unit for three months and rented trucks twice, the entire facility was spotless! Definitely deservingly a 5 + star!!!
JAMES P. en
Josh well I think I caught him at a super busy time and could have used a little more tact . I got nothing against the guy or don’t wanna get him in hot water. And I’m sure it’s hard,but treating peo
Steven W. en
Keep person info or data on file. Offer Discounts so customers will come back, such as offer a free dolly or several pads or boxes --If you give you receive back 10 fold
giovanni g. en
Plate was 2 years expired....tag light didn't work even replace bulb....wasn't told the tounge size had to buy a new ball and walk around to find tools to replace ball fo two hours....
RON S. en
Just continue to keep up the good customer service. I would recommend this location to anyone looking to use U-Haul services.
Gordon R. en
Owner and staff went above and beyond made me so relaxed They are the definition of customer service and satisfaction
joann z. en
Josh the manager at the Pan Am location does not do his job . He said he called me back but never did. My cell phone proves that. I was over charged for things I never ordered or received.
Steven G. en
Staff is very helpful !!!
Kathy G. en
Perfect for our storage needs. Liked Veterans discount.
Philip K. en
The gentleman who delivered the box to our home did an excellent job.
susan o. en
Josh was great,
JOHN D. en
Nice people to do business with.
DANIEL A. en
I paid for a full month and when I left it had only been 4 days and the employee that was helping said we don't prorate if you leave early. I think that is not right.
Desiree Y. en
Rented a 10x12 climate controlled space. Area was clean. Pest equipment in each unit. Staff was very helpful and accommodating. FYI: Cannot accommodate semi-trailer truck for delivery.
FRANK F. en
GREAT CUSTOMER SERVICE, THE MAN IN THE OFFICE WAS VERY NICE AND HELP FULL, WOULD RECOMMEND , THANKS
Ellanna S. en
I rented a storage space for a few days & already moved out. I got an email requesting next month’s payment. I called and was told I would get a call back but never did. They better not charge my card
Robert C. en
Josh was very helpful. Thankyou.
Marcus S. en
North Port facility needs to be more customer friendly. Very rude employees.
JAZZ P. en
In the past year, there is an increased number of trailers and spare vehicles parked EVERYWHERE. I believe this has been a hazard both driving through + parking to access my unit.
sandra m. en
My clerk Alanee made it best experience ever at a uhaul
Darel F. en
One of the better places in this world. Everyone is friendly and helpful
Jose L. en
This office has made unauthorized charges to my credit card. I spoke to the manager on the phone. He said he'd call me back, but didn't. I went to NP U-HAUL left a message 12/5. He hasn't responded.
RUSSELL P. en
Gentleman at the office was very helpful and professional.
BETTY C. en
The clerk in the store did not know how to spell common words. Needs help.
Rory C. en
Someone tried to break into our unit messed up our door couldn't get the manager to fix it the manager is a young punk that thinks he knows everything it got infested with rats destroyed everything
Rafael G. en
N/A
LAWRENCE V. en
Since you charged me by auto pay 2 weeks after I moved out even rented a truck from you and still have not refunded my my money I feel you robbed me never ever will I recommend uhaul Big thumbs down
WALTER P. en
I didn’t receive a refund since I paid for the month. Thank you
Jose Luis G. en
The staff was courteous and helpful.
JUDITH B. en
Would use you again in the future if needed.
JOSEPH W. en
Always a pleasure at UHUAL Pan American.
Sharon S. en
Only problem I experienced is gate never closed after exiting storage facility. Also, additional fines.
Kent A. en
Staff was helpful. Was told security gate would work soon, but it never worked. NEVER had the rat problem like this in prior units. You have them. Re-bait the poison traps! Door latch stuck badly.
Mark S. en
Friendly, professional staff. Thank You
Lamonte o. en
great people,super helpfuland friendly. I will use them them again thanks
theresa H. en
There needs to be a step a little closer to the ground for us short people. At least supply us with a fold up step. It really hurts our legs, back and arms getting in and out of the truck.
Joseph M. en
Excellent service and management!
guerline m. en
the manager you have there don’t have the potential for customers service ,don’t know how to spoke with customers no respect no comprehension at all don’t know why he makes thing complicated .
Katherine H. en
Staff was very helpful and friendly. Thank you!
lana f. en
My temperature controlled storage reservation was no longer available when arriving at the location in North Port Florida. My movers had to wait an hour before finding me a non tempature controlled
Charles M. en
Would have rated higher except for bad communication upon exiting the unit...after notifying of exit plans over phone and in person, still received repeated invoices and past due notices.
arthur m. en
This U-Haul Location is very busy and Josh and his staff do a great job.
Kalie W. en
Everything was pleasant and easy!
Robert S. en
Worst customer service we've ever at any storage facilities weve used. Never use this one again. And make sure people we know. Are aware of our experience.
GERRY B. en
P
walter p. en
You were the best ethically and helpfull 😊
Caroline S. en
Please provide a way for your customers to dump trash at no charge.
Daniel C. en
Easy to deal with
David S. en
Excellent service thank you!
SANDRA K. en
Everything was wonderful. Thanks Sandra Kachelmeier