Comentarios de los clientes para U-Haul Moving & Storage of North Port

Warn people with out of state licenses to bring passport or be ready to give two friends' phone numbers for identify verification. Thanks.

When someone rents a trailer to haul a pickup ask what length the pickup is to ensure it will fit on the trailer.

The return process was simple and very thorough.

Found using uBoxes convenient particularly leaving at uHaul storage location and unloading over a week period. Truck was clean for final big pieces we needed to move to new home. Personnel were very helpful and courteous.

Should make charges more clear for ea. Day rented. Little confusing

Very friendly and helpful. The truck was in great shape and at a great rate.

She was very friendly excellent to talk to and very helpful I would recommend this place to anybody and I will use it again when I need to move something since I'm in Florida now

It took 45 minutes to get my rental and when I returned the truck at night I was trapped inside the location. I had to find a hole in the fence to get out. Would never return to this location again.

No masks being worn

After one month in storage you lost my account and container. Your telephone systems place you on hold for hours. No one is accountable and your service stinks!

Very efficient

Very efficient! Quick and easy drop off!

I have rented vehicles from this location many times and had ALWAYS left my own vehicle on their premises while using/driving the rental. This time I was told that they had NO room anywhere on the whole lot to leave my vehicle so I had to leave it at a parking lot across the street and then be worried that my vehicle would be towed away before I got back. I kept the Uhaul vehicle till the next day and had to drive to the location with my wife in her vehicle to get my vehicle so I wouldn't be concerned about it being towed. THE PERSONNEL AT THIS LOCATION SHOULD THINK ABOUT TAKING CARE OF A CUSTOMERS NEEDS AND I AM SURE THEY COULD HAVE FOUND SOMEWHERE TO PARK MY VEHICLE!!!!!! I AM VERY UNHAPPY WITH HOW THIS WENT DOWN AND THINK I WILL FIND ANOTHER COMPANY TO RENT FROM IN THE FUTURE!!!!

Hire more help to expedite the check-in time.

Should be 5 stars based on your man Henry. He was exceptionally helpful and courteous. Dropped a star though, for the tight and congested parking area.

My unit was regularly blocked by other tenants. The facility is over run with trucks making it difficult to enter or exit. The staff watched me struggle to move out and then tried to charge me fees. The manger needs a lesson on privacy as I did not need to learn about others evocation process.

Great service.

I showed up and informed rep I was turning truck in couple days earlier. He just looked at me and grabbed keys and started to walk outside and didn't say anything. I assumed I should follow. He checked the truck. He said no damages and under mileage and will email receipt. Waited till next day to get receipt in email

This was a high use facility, and the layout was awful. Our unit was in the back and there were three access points, which were almost always blocked by other cars. So frustrating

Very good service

The employee was not wearing a mask which made it very uncomfortable dealing with him.

Tidy things up

Big bubbles. No troubles.

Excelente friendly employees!!

An interesting exchange at the turn-in event on PanAmerican Blvd in Northport, Florida. Gentleman at the front desk made an excellent point...to the very competent person behind the desk..."Look, I did everything online, and made a reservation, picking up on Saturday morning, and at the last minute, you need a 2nd person vouching for me?:" Nobody is answering the phone," There were at least 8 people in the shop, 3 of us walked out to come back later". It seems like an item that could have been resolved online, rather than the last minute." I am a superfan of what Uhaul is opening up for me, and any streamlining of the operation works for all of U$. A major, major business opportunity seems like it open up for me using Uhaul!

My transaction/rental, was handled top notch start to finish, accommodated any last minute changes, pick up, hook up was seamless, the 6x12 cargo trailer towed 2100 miles beautifully, not one issue, job well done all around!

My only complaint was the facility was small and hard to drive through.

Abysmally incompetent service from U-Haul, mostly U-Haul Philadelphia. We had requested three U-Haul boxes with moving helpers on a Wednesday. U-Haul was not able to find three boxes in the entire Philadelphia area, they could only find two. Nor could they find a moving helper arriving before 8 pm. So the helper left at midnight with the second box. Instead of driving down that evening to spend a few days with our daughter, we had to sleep a few hours in a motel where we live. The day after, we found out that U-Haul, for a reason that no one in U-Haul could explain, had cancelled the contract and the moving help and replaced it with a piano move (we were not moving a piano). We spent the whole morning of Thursday trying to restore the previous contract, and get that third box and movers. We waited all day long in our empty house for the arrival of the third box. It never came. So, second night in a downtown motel. Same story on Friday: e-mailing and calling to get that third box, spending the whole day lying on the floor in an empty house, waiting and waiting and waiting, It is only on Friday evening that a moving helper agreed to take us as an overload, so that we could finally leave our house around 10 pm on Friday, arriving at our daughter's place at 1 am on Saturday. So, instead of a two-day goodbye to our family on our way to Florida, we spent two hours on Saturday morning as we had to leave for settlement in our new house. The arrival of the boxes in North Port was consequently delayed by three days, so three more days living without our stuff. U-Haul Philadelphia did not warn U-Haul North Port about the delay. When our boxes finally arrived home (after U-Haul North Port made the mistake of sending us a box originating from the Pittsburgh area instead of Philadelphia), we found two broken lights in one of the boxes. Never, ever, use U-Haul. Their service is catastrophic.

Better phone coverage for North Port location.

Drop off took less than 5 minutes. Very impressive.

Josh helped me with my rental and was a delight!

There were three people in line at 7 a.m. to pick up their vehicles everything had been prepaid in advance buy older customers and when we all arrive two out of three did not have their phone and I was still learning my phone so they want us to do texting do links and all that stuff for some reason. Had my credit card and all my information along with the other two gentleman that were in line with me. So we all had to go back and get our phones oh, and try to figure out how to take pictures of our license on our cameras through the links. It was very frustrating and took forever. I also understand that there is a coronavirus but The associate taking the reservation with seemed very standoffish and wouldn't give us any help. We were all over 50 so we're not technologically savvy.

Extremely rude and unprofessional. Trying to charge us for a new tire when one had slightly low air pressure when it is low when we picked it up and had to put air in it immediately after leaving the pickup.

Have too many U Haul trailers and trucks

I called to tell them that I would be a bit late returning the truck. If he had told me that I was going to be charged for another whole day; then I would have kept the truck for the rest of the time! I did return it with more gas than it had when my grandson and I rented it. There should be an hourly rate for those of us with the courtesy to call. I will not be renting from Uhaul in the future!

Get people who understand customer service

No the guys were pretty quick and effective. Return was easy also

My trailer did not have working driving lights. The brake lights and trailer lights worked. All of my vehicle lights worked properly. This caused me to be stopped by highway patrol. Thank goodness I only received a warning. This is my only complaint.

Very well organized. They are doing good job.

Just ok.

The staff is constantly hard at work ensuring that customer's needs are satisfied in an efficient and courteous manner.They provide above average service while operating under what appears to be stressful working conditions. The only drawback to this U-haul facility is that onsite parking, while completing your local move, is not permitted. That means that you will have to have someone else follow you to pick up and return the truck. The other options would be to park illegally on another business's property (Possibly getting ticketed, towed, or having your auto vandalized) or find a a safer parking place near Tamiami Trail and walking back and forth to the U-haul site. With the clean and well functioning truck provided to me, coupled with good customer service, I'd recommend this dealership to others.

There was no after hour drop off. The place was very small inside and outside. They did no inspection of the truck or trailer when I dropped it off. I got no paperwork saying everything was returned and in good condition.

This location did not have enough parking spaces.

The signs at the location say 24/7 return however the facility is gated and we were not provided with a gate code. We were able to follow another person into the lot but we were then trapped when we tried to leave. The phone number on the key pad wasn't answered and the voice mail wasn't set up. Also the lot is a mess - tires, garbage, trailers everywhere.

They were courteous and efficient.

Everything was great! We used a different U-haul location the last time we moved and they cheated us. And I heard they did the same to a number of others. So I was extremely happy with the service we received at THIS location. Thank you so much!

5 star! To not have to interact with anyone and be able to pick the truck up and drop it off so easy, was amazing

The guys working there were super helpful!

Super frustrating

Air conditioning did not work. Sliding back door could only be raised half way. Door rollers were rusted so badly l had to use a hammer to knock off the corrosion and then needed a lot of WD 40 to get the door open all the way.

This is the second time we have used this location. The first time I booked online and when I arrived the truck was clean and in good condition. This time I drove from Maine to Venice, Florida. There are a number of drop off locations, but this location is convenient and the staff is friendly. I would not change a thing.

Employee could have been more attentive to me and possibly thanked me for using U-Haul. But oh well!

Quick and easy pickup and drop off.

Terrible customer service over charged lied about miles on my contract. And prior rental to that they over charged me for gas I brought it back exactly how I left the yard but still charged me

It was a smooth process

The trucks are always clean and in perfect condition. It gives u peace in moving anywhere .

The manager is a great guy , very professional and helpful

Owner and staff were extremely helpful getting me what I needed. Great place and would recommend using their facility and services.

Only thing to note is that some of the buildings have restricted access during office hours only.

The unit was filled with animal feces, bugs and many boxes both card board and plastic were chewed open. Lost half of my contents because they were destroyed so bad. Thanks

Everything was perfect for my needs Josh was very helpful Thanks again

The storage was fine, it’s the part that when I moved out before the end of my month that they said I would not get a refund of over half the month that I was upset. What place would not give back your money when you are no longer using their service? I just think this is an unfair practice. I busted my butt to get my unit cleared thinking I would get most of my money back only to hear we don’t prorate.

Service was excellent and very professional and fast

I didn’t give it the full 5 stars, because it was a hassle to go in and out due to a lot of equipment and trucks on the passage ways.

BAD! ALWAYS RENTAL TRUCKS IN THE WAY OF YOUR UNIT VERY HARD TO MOVE AROUND THE PROPERTY IF YOU ARE 2 DAYS LATE IN THE RENT DUE TO NO FAULT OF YOURS THEY HOUND YOU CALL ALL CONTACKS EVEN AFTER YOU PAID AND EMBARASS YOU THIS PLACE TRULY SUCKS I WILL NEVER USE THEM AGAIN RATES ARE TOO HIGH FOR WHAT YOU GET AND ALL THE INCONINCE THAT COMES WITH IT

U-Haul was great. I would definitely recommend them. Very polite and helpful.

Friendly and professional. It was a quick process.

I had my unit for a little over 2 years and I never had an issue. Great place and the people were always helpful if I had a question.

The area we were given to store our boat was tight and overgrown with weeds. It would have been nice if it were clear and the other vehicles and trailer been lined up better

Multiple communications needed to align pick up location and drop off. Changed on me several.Original price reflected in system was not aligned to offer. Again, multiple communications needed to fix.

Excellent customer service.

Slow drive but great trailer

Uhaul has always taken care of business.

Waited for over an hour to talk with staff re. Checkin. Only one person on duty and their pace was very slow. Customer in the parking lot mentioned this is the standard at this location and is leaving

Thank you.

excellent service!!

The guys in the office were great... They were a little busy when I was there but I didn't have to wait long at all to rent my unit... Great job guys

I was very upset by the experience with the clerk at the North Port UHaul. I also blame corporate UHaul call center for not letting me call the North Port facility directly for the delays & confusion

Great place and people!!

Our first visit was crazy, but I realized it was the time of year people were moving to cooler climate, school was out and then it was less congested very accommodating!

The staff in North Port is top notch. Always accessible, cordial, professional and helpful beyond my expectations.

Our needs were tended to in a prompt and courteous manner.

Never any room to park. Always vehicles in the way Never enough staff

The team in North Port rescued UHaul’s overall confusing and frustrating procedures. Th3 Napervill3 facility w as great, North Port was great. Corporate and everything in between was exasperating.

Anything to do with my interaction with people at the service centers was excellent. Anything to do with on-line, telephone, and/or websites was absolutely horrendous ex the computers had the wrong i

Staff very helpful

Everyone was friendly and very helpful

Very friendly and helpful staff. I just arrived from 36 hours of traveling and they made my process very easy.

The staff was very helpful in answering questions

need more parking room around buildings

Top Notch!

Richard and Steve are good hard workers. You really can't beat the value in their service. I'm going to recommend them to my friends and family who are moving to Florida. Thanks guys. Troy

Everyone we encountered was very informative and professional. We faced a difficult move but the staff was great!

Great

vary nice staf

No came in a day early and they waste time taking care of me.

Thanks

Eventhough the rent was paid, we would come to a locked up unit. Someone damaged our door so the round locks wouldn't work. Homeless people all over the grounds and using the bathrooms ahead of custo

I can only get to my storage during midnight hours...I work 2 jobs can not get there during the day and I will not pay $10 extra to come in after hours because OTHERS want to live in there at night...

Went out of your way to help me find the correct storage size from your Available selection. I really appreciated the extra help that you gave me

Would like for your staff to have printed out the information on the drop off location. Instead if me having to call the number up and gleen the information I needed for myself .

Good people to do business with !!

Your guilty of theft as far as im concerned filed complaint with my bank!!

Great facility - what made it great was the gentleman who worked there and helped us - deserves a raise. Great guy and thank you if you see this.

vary good service

The owner and staff are awesome very polite and helpful and they should be recognized by the corporate U-Haul company with a certificate put at their location 4 top customer service thanks

Great value for the $$ and very helpful staff !!!

Great value for the $$$ and a very helpful staff !!!!

The entire staff went above and beyond with their service!! I used a storage unit for three months and rented trucks twice, the entire facility was spotless! Definitely deservingly a 5 + star!!!

Josh well I think I caught him at a super busy time and could have used a little more tact . I got nothing against the guy or don’t wanna get him in hot water. And I’m sure it’s hard,but treating peo

Staff is very helpful !!!

Perfect for our storage needs. Liked Veterans discount.

The gentleman who delivered the box to our home did an excellent job.

Josh was great,

Nice people to do business with.

I paid for a full month and when I left it had only been 4 days and the employee that was helping said we don't prorate if you leave early. I think that is not right.

Rented a 10x12 climate controlled space. Area was clean. Pest equipment in each unit. Staff was very helpful and accommodating. FYI: Cannot accommodate semi-trailer truck for delivery.

GREAT CUSTOMER SERVICE, THE MAN IN THE OFFICE WAS VERY NICE AND HELP FULL, WOULD RECOMMEND , THANKS

I rented a storage space for a few days & already moved out. I got an email requesting next month’s payment. I called and was told I would get a call back but never did. They better not charge my card

Josh was very helpful. Thankyou.

North Port facility needs to be more customer friendly. Very rude employees.

In the past year, there is an increased number of trailers and spare vehicles parked EVERYWHERE. I believe this has been a hazard both driving through + parking to access my unit.

My clerk Alanee made it best experience ever at a uhaul

One of the better places in this world. Everyone is friendly and helpful

This office has made unauthorized charges to my credit card. I spoke to the manager on the phone. He said he'd call me back, but didn't. I went to NP U-HAUL left a message 12/5. He hasn't responded.

Gentleman at the office was very helpful and professional.

The clerk in the store did not know how to spell common words. Needs help.

Someone tried to break into our unit messed up our door couldn't get the manager to fix it the manager is a young punk that thinks he knows everything it got infested with rats destroyed everything

N/A

Since you charged me by auto pay 2 weeks after I moved out even rented a truck from you and still have not refunded my my money I feel you robbed me never ever will I recommend uhaul Big thumbs down

I didn’t receive a refund since I paid for the month. Thank you

The staff was courteous and helpful.

Would use you again in the future if needed.

Always a pleasure at UHUAL Pan American.

Only problem I experienced is gate never closed after exiting storage facility. Also, additional fines.

Staff was helpful. Was told security gate would work soon, but it never worked. NEVER had the rat problem like this in prior units. You have them. Re-bait the poison traps! Door latch stuck badly.

Friendly, professional staff. Thank You

great people,super helpfuland friendly. I will use them them again thanks

There needs to be a step a little closer to the ground for us short people. At least supply us with a fold up step. It really hurts our legs, back and arms getting in and out of the truck.

Excellent service and management!

the manager you have there don’t have the potential for customers service ,don’t know how to spoke with customers no respect no comprehension at all don’t know why he makes thing complicated .

Staff was very helpful and friendly. Thank you!

My temperature controlled storage reservation was no longer available when arriving at the location in North Port Florida. My movers had to wait an hour before finding me a non tempature controlled

Would have rated higher except for bad communication upon exiting the unit...after notifying of exit plans over phone and in person, still received repeated invoices and past due notices.

This U-Haul Location is very busy and Josh and his staff do a great job.

Everything was pleasant and easy!

Worst customer service we've ever at any storage facilities weve used. Never use this one again. And make sure people we know. Are aware of our experience.

P

You were the best ethically and helpfull 😊

Please provide a way for your customers to dump trash at no charge.

Easy to deal with

Excellent service thank you!

Everything was wonderful. Thanks Sandra Kachelmeier