I was charged 1300 dollars because of a uhaul screw up. Can't get it taken off my credit card. Uhaul sucks.CHRISTOPHER L.
Customer Reviews for U-Haul Moving & Storage of North Helena
Helena, MT 59601
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and professional service during my drop off. Super helpful and very friendly.veronica A.
The North Helens Uhaul is the only dealer I got to in Helena. Always very helpful.Darrel J. | Overall Experience
Customer did not leave a comment.LINDA P.
Very clean vehicle and friendly staff. I wish I could have picked up the vehicle earlier in the day.DANIEL D.
Excellent serviceCOY A. | First Impressions
Customer did not leave a comment.Dylan M.
Friendly, accommodating and helpful staff. I appreciate doing business with them and will certainly keep coming back.SCOTT WILLIAM C.
Customer did not leave a comment.RICHARD F.
Everyone at the Ceder street U-Haul is very easy to work with. It is also very nice to have storage available.HELEN L.
Customer did not leave a comment.GUY H.
Customer did not leave a comment.Crystal S. | Overall Experience
Customer did not leave a comment.Jeffrey W. | First Impressions
Customer did not leave a comment.JACQUELIN ELLEN H.
Very fast service. Very much appreciated that after a long moving weekend.Elise W. | First Impressions
Very friendly and helpful staff.KATHLEEN M.
kind knowledgeable friendly the bestCAROL S. | First Impressions
Very accommodating!PAMELAUNE K.
great service and wonderful crew to work with...MARY LOUISE S.
The staff was very friendly and helpful.BRADFORD M.
Customer did not leave a comment.DEBBIE D.
GreatJeana S. | First Impressions
they went above and beyond. they were all very nice and helpful.mary s. | Overall Experience
Thanks so much for being so willing to help us out with all of the changes we had to make.RODNEY S.
Customer did not leave a comment.Viktor S.
On the way to our destination the drive lights on the trailer died. The guy who hooked us up had to really force them to get them to work. We had to go back to the first house to get thr other vehicle to drive behind and act as rear lights.REBEKAH G.
Everyone was very polite. They made the process quick and easy.Bradford M. | First Impressions
Customer did not leave a comment.BERNICE B.
Customer did not leave a comment.DONNA MARIE F.
Customer did not leave a comment.MICHAEL M.
They were very understanding and reasonable when it came to needing the truck for a bit longer than we had planned.America R.
Clay and Staff were amazing, this is why all my moving needs are thru UHaul! The other 4 phone calls from Billings MT could've not happened!HEATHER M.
Customer did not leave a comment.EDWIN G. | Overall Experience
Clay does a great job... always helpfulDAVID S.
Communication! I made this appt. weeks ahead of time and the day before I called to confirm and they told me the truck would be at a different location which is fine but if I didn't call, I wouldn't of known that and would of wasted time. Then after confirming a 5 pm pickup several times. I receive a phone call twice in the middle of my work day and am being asked if I still want the truck? So then I have to wasted my time again and call back and tell them what I've told them several times. Then when I pick up the truck, the dolly wasn't in there and I had to go back and get it the next day and the pad lock broke and had to be returned because I didn't get a proper review of the truck or the locking mechanisms that I would at any other store. I will say the lady who I picked it up from was great! At least she was nice. However, I found out later she was alone at the store when I picked it up and that was the reason I was given to why this happened from someone the next morning. If there were better communication and a a better process that other uhaul locations use then none of this would happen.Peter D.
The person that helped me was unprofessional. Seemed annoyed that I was there and he had to do his job. Was very very fast and didn't explain anything. When I returned the uhaul he said it was too close to closing and would look the truck over later. He typed in the mileage wrong and charged me for over 200 miles when I only drove 15 miles. The person that helped me fix the miles issue the next day was helpful however and seems to have gotten the charges corrected.KORY F.
Customer did not leave a comment.BENJAMIN MARK T.
Customer did not leave a comment.DYLAN F.
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.ron h. | Overall Experience
Customer did not leave a comment.Daniel C.
Hindsight being 20-20, we should have refused the truck and insisted on another. Tires on the truck were worn out, with the wear strips showing all around. When we hit a hard rain storm, we had to stop because the truck was unsafe. The wipers were also in need of replacement. The windshield was dirty inside and the center armrest and cupholders had dried on residue from spilled drinks. There was a used face mask behind the drivers seat.JONATHAN K.
Customer did not leave a comment.ANGELA L.
The whole experience could not have been better. I will use their service againâ€¦.saved me so much time and money. Highly recommend!CAROL H.
My U-Haul experience exceeded my expectations from pickup process, price, comfort and ease of driving, boxes and supplies, and room to fit all my items.Sarah B.
Customer did not leave a comment.PAUL M.
All was great. The truck was easy to drive!CRAIG S.
Customer did not leave a comment.Colleen W. | Overall Experience
Appreciate the controlled climate units and after hours availabilityMary L K. | First Impressions
Customer did not leave a comment.SAMANTHA N.
Always pleasure to work with Clay and his staff!DEAN M.
My only complaint is that rent for units is not prorated. I paid for a full month, but I only used about a week of that time. I didn't realize this when we signed up for the unit and so it was a bit of a shock when I anticipated getting a couple hundred dollars back only to learn I wouldn't get any refund.Pearl m. | Overall Experience
Customer did not leave a comment.MICHAEL S.
The building and facilities were great and management and crew incredibly accommodating and easy to deal withtracy l. | Overall Experience
Great staff and a great place to keep your things safe, clean, and secure. I really appreciated the ability to back my 26' truck inside to unload and load my belongings. Both times it was raining and I didn't have to worry about things getting wet. They also have plenty of carts to help you move move your things. The staff went above and beyond to help me when I needed it. Highly recommend this facility to store your things in an inside controlled environment.Curtis O. | Overall Experience
Customer did not leave a comment.SCOTT B.
The windshield gasket (outside) had been damaged before we ever rented the truck -- it looked like someone tried to fix it with glue and tape. When we were driving from Helena to Butte, the rubber gasket loosened and slapped the passenger window. It was a bit of a shock, but we made the trip successfully. Other than this, the truck worked fine.ROBERT C B.
Nothing the service was great.BRIAN N.
Very pleased with the service. Clay is wonderful to work with!DEAN M.
Customer did not leave a comment.Jorene O.
Customer did not leave a comment.JOHN W.
Clay is always amazingDAVID S.
Recently moved to Montana and UHaul was the only storage facility that had available storage units. To our surprise, we found that this facility was the best all around. Very accommodating, professional and courteous. We were extremely pleased with this business. Thank you UHaul for being there for us in our time of need.Jennifer C. | Overall Experience
Was there less than 10 minutes to complete my turn in.DAVID M.
Customer did not leave a comment.Sadie G.
After hours' drop, so we did not have interaction; however I will say that the location appeared to be clean and inviting. I would recommend.Kathleen B.
Customer did not leave a comment.BRANDON H.
He was sooo fast!!!Blair S.
Customer did not leave a comment.IRIS G.
Very nice staff, second time I have used this place and will continue to in the future.MARK O.
Customer did not leave a comment.BRANDON W.
It was so much cheaper than a moving company and so much less stressful than using a bunch of friend's trucks!MORGAN M.
Customer did not leave a comment.Donna F.
Customer did not leave a comment.KAREN JONELL T.
Large lot to get in and out of. They didn't have the truck size I had reserved and gave me a slightly bigger one at no additional cost. Even the check in was easy.David N.
Customer did not leave a comment.MARGARET S.
I returned the trailer an hour earlier than the contractual time. The next day I get a call from some stupid bitch accusing me of not returning the trailer at all. Her: â€œHello is this Raymond speaking?â€ Me: â€œYesâ€ Her: â€œour records show you were supposed to return the trailer yesterdayâ€ Me: â€œI returned it yesterday and an hour earlier!â€ Her: â€œokâ€ (proceeds to email me my receipt) I hate thieves and especially hate being accused of one. Please school the female idiot that called me @09:27 on 21 Sept. on customer service without accusing the renter of theft.RAYMOND V.
You guys are awesome so much better then the other uhaul across town!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JOSEPH DARIO S.
Customer did not leave a comment.Dean M. | Online Move In
Customer did not leave a comment.Matt C. | Overall Experience
Customer did not leave a comment.COLE H.
Clay is great:)DAVID S.
It was a easy process to pickup and load our u-boxes. The staff were great to work with and were very helpful with switching out each container. Thanks for making our move go smoothly!Nathan P.
Customer did not leave a comment.MIKE S.
The rented vehicle worked, but was in rough shape.Michael F.
Maddison was amazing to work with!KIMBERLY W.
Super nice facility and great location.Monica R.
Had to wait over 10 minutes for service. The worker was the only one there. He was very friendly and helpful.Arthur W.
I I really I am pleased with the service of the representatives that took care of my needs for that day and previously in a professional, timely and efficiently..👍🏿 ThanksVincent G. | First Impressions
Customer did not leave a comment.RICHARD D.
No improvement necessary!TIMOTHY T.
Customer did not leave a comment.Evan P.
Trailer rental was super quick and easy. Great customer service!RAYMOND V.
Customer did not leave a comment.LAURA D.
Alway have a pretty good experience with U-haul!Keith G. | First Impressions
Way to expensive.ken c. | Overall Experience
The general manager was great, excellent customer service and knowledge of the system. Would use this location again.ELLIOTT O.
Customer did not leave a comment.WILLIAM WALLACE S.
Appreciated their friendliness and the quick turnaroundJohn D.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.GARY H.
Highly professional, courteous, helpful, provided assistance in arranging movers (strongbacks 4U) awesome all overall. Will use both in near future as we find a home to move into. All A+Jose L.
Customer did not leave a comment.RICKY DONN E.
Very quick check in, truck was in great shapeJEFFREY S.
I had to drive 2 hours to pick up the truck I reserved (Missoula to Helena and then 2 hours back)Lisa P.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.REBECCA A.
Friendly folksMATTHEW D. | First Impressions
People were great, the equipment was questionable.greg H.
Customer did not leave a comment.Matt P.
Mike was a joy to work with! He was friendly, engaging and funny while maintaining professionalism!RHONDA M.
Customer did not leave a comment.Timothy P.
The trucks drivetrain held up to the task. You're employees are great; they let me park my truck at the location all day. They handled my reservation when I showed up to the wrong location. Thank you. They only thing I could think that was a little rough was the steering on the truck was a little loose, and the cv joints maybe needed changing. But, I really can't complain.Patrick P.
The cab was not cleaned. Had sticky stuff all over the console. Trash on the floorDAVID S.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.JODI W.
Mike is awesome. He's a keeper! Great customer service!HOLLY R. | First Impressions
Customer did not leave a comment.LANDON K.
Great customer service. ⭐️⭐️⭐️⭐️⭐️Donald G. | First Impressions
Can't say enough good stuff about Mike. He was a huge help and very accommodating. Professional and friendly. Even though we came in at the end of the day along with about 6 other people wanting help in one way or another. He stayed composed and friendly the entire time.HOLLY R.
the gentleman who took care of the reservation, trailer hookup and inspection is great.JAMES M.
The employee setting up our rental was extremely helpful, knowledgeable and worked with our changing schedule. Very happy.CORY S.
Best location I've used. I like that the lot is all open which makes getting the truck in and out super easy.Joseph T.
Customer did not leave a comment.scott s. | First Impressions
Customer did not leave a comment.cathy b. | First Impressions
The manager at this site has always been very helpful and freindly.Darrel J. | First Impressions
They were awesome!!!!🌼leslie m. | First Impressions
Great helpful staffMatt C. | First Impressions
Customer did not leave a comment.robert p. | First Impressions
The manager was simply amazing. The first person I felt with however was EXTREMELY rude. Next time if he is there I will definitely be taking my business elsewhere.KAYLA P. | First Impressions
Customer did not leave a comment.kim s. | First Impressions
Service is trustworthy and always efficient. Wait times for pick-up/hook-up AND returns is particularly fast. Recent rental of 26 ft. truck for moving daughter, plus temporary storage is greatly appreciated.D B. | First Impressions
Customer did not leave a comment.tony r. | First Impressions
Clay Edinger (mngr?) 1700 Cedar St Helena MT was outstanding , glad the art of customer service isn't lost , as good of service I've seen in a while . You better be paying him well because there will come a day a business owner uses your service and convinces him on a greener pasture elsewhere , great employee you have .PAUL O. | First Impressions
Customer did not leave a comment.Doris B. | Online Move In
Customer did not leave a comment.Douglas B. | First Impressions
Clay is great to do business with.michelle s. | First Impressions
Customer did not leave a comment.Jennifer C. | First Impressions
Customer did not leave a comment.Gunner B. | Online Move In
Excellent servicerolf s. | First Impressions
Customer did not leave a comment.noela d. | First Impressions
Great customer service! Friendly staff, all of them I met like 4 people all great people.james w. | First Impressions
Customer did not leave a comment.Lorcan M. | First Impressions
Customer did not leave a comment.Jay W. | First Impressions
Customer did not leave a comment.steve k. | First Impressions
Customer did not leave a comment.Doreen K. | First Impressions
Customer did not leave a comment.lenette c. | First Impressions
Customer did not leave a comment.Curtis O. | First Impressions
Clay is awesome to work with. He has provided multiple outdoor units for us on another project we are doing with no on site storage for material. Clay has been essential to helping us out and making sure U-Haul is meeting our storage needs.Mike T. | First Impressions
Thank you Clay. Very helpful and good service. Russ Campbell Russ C. | First Impressions
Customer did not leave a comment.brady m. | First Impressions
The staff is very nice. They definitely made my move in easy and convenient. Thanks.Marcia M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!