Using the UHaul app I kept getting stuck in a loop and couldn't extend our reservation. Website told us that someone else needed our trailer and we couldn't extend, although I could reserve the same trailer 15 minutes after it was due to be turned in. Calling the loction phone number also got us stuck in a loop when trying to extend a reservation. We ended up driving back to the location where we were able to extend.
David LCustomer Reviews for U-Haul Moving & Storage of North Helena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clay the manager was awesome. I use uhaul two to three tines a month but I choose the store off of cedar as it is the best
Daniel SGreat folks to work with!
jeffrey w | Overall ExperienceI feel very safe taking things in and out of the inside storage area. Very well lit secure and clean.
Jennifer h | First ImpressionsThis facility is well run and Gab was so polite, I can't say that for the Marshal guy at the Lyndale location who I rented a truck from and asked about units. He needs an attitude adjustment and it wasn't a one time thing as I had 2 interactions w him w a week in-between. He's unhappy and pushes away the customer!
Kelly b | First ImpressionsAwesome facility! Very friendly staff!
ted s | Overall ExperienceAll good at this location.
Kathleen JSorry I couldn’t catch my storage up you guys are the greatest to work with
Kayla G | Overall ExperienceWhen I searched the Uhaul website this store wasn't included in the available stores. It was a recommendation by another shop that got me there. Otherwise I would have driven over an hour just to pick up the trailer at another shop. This is unacceptable.
JOAN HGreat storage experience!
Lisa Z | Overall ExperienceFriendly and extra helpful staff!
Veon HBeing able to order it online was very convenient and helpful
Kimberly J | Online Move InGreat staff and equipment.
Ben Bthis place is all good
bruce bOverall great experience. Streamlined check-in and check-out. Friendly customer service. Would recommend.
Patty RThank you Clay
DAVID SClay does an amazing job:)
DAVID SClay what is it is always a pleasure working with. highly knowledgeable, very professional.
Eddy BClay the manager was excellent. He went above and beyond to deal with any issues. His staff was the same way. The facilities were excellent.
Timothy M | Overall ExperienceThe Helena location is fine. The service was great. UHaul is an awful company for making me drive 3+ hours round trip to get a trailer that I reserved for Great Falls. UHaul’s business practices are deceptive. Suck it, UHaul.
Leslie BMake sure the equipment is available on time.
Benjamin CThe staff is great! Helpful and fun!
DALE F | Overall ExperienceNone
Douglas BVery happy with the experience.
Phillip EI had a wonderful experience the staff was wonderful and extremely knowledgeable and very helpful!
Payton NVERY NICE
julie JEverything was great. No complaints.
brittney lFriendly. Fast
Kyle SClay and his team always offer great customer service!
Dana CThe rear tire had a gash in the sidewall that should have been noticed, when I picked the truck up it was covered in snow I feel it should have been cleaned off and ready. The truck was amazing and worked well. Thanks
jeff cGreat customer service!
MONIQUE EI did not catch his name, but the guy who helped me get hooked up was above and beyond helpful. Typically, I do not think that level of attentive service is available anymore. Did I mention how cold it was for this guy without gloves?
Donovan LVery professional. I also very much like the I security of the building. You feel the security as you enter with your vehicle. Thanks.
richard r | First Impressionscould stay open longer
Danielle H | First ImpressionsMy last two weeks there the garage area was filthy! Black ash/charcoal stuff was everywhere, someone contact lenses, nails and screws and metal hardware all over the floor, it was just a mess. I was there at 7 a.m. and the first one there, so this had been left from the day before and the following day the mess was less but still there. The hall was pretty clean. The lighting is a bit freaky when you are alone in the back side hall. It flips off and you have to go out and move about to get the lights back on. Access is a definite issue for me, I was there at 6 a.m. and the garage did not open until someone was in the office at 7 a.m which made things harder. The sliding door appeared stuck open for three days. When I rented, I was told I could access anytime and instead I found out I could only access when the office was opened. However * see below*. Sunday I had to wait until the office opened to even get in my unit. I was there at 6 a.m. and then at 7 a.m. and still no access I came back at 9 and could finally get in. Using the garage is dicey. It is lick of the draw. I pulled up and some camping/moving van, which the next day I saw parked in the parking lot, sat in the garage for 4 and 1/2 hours or better. I got there at 1 it was there and came back at 5 and it was still there. Both garages had the same vehicles in them and the next morning that ash/charcoal stuff was everywhere. I will say prior to this one experience it was usually clean. My biggest issue was the rent increase and not able to access unit. * Seeing the sliding door wide open for three days was not the most comforting. It explains the access issue, if that is the case well done uhaul. Yes, inconvenient but shows they care and are aware there was a door issue and that they have an eye on people's property entrusted to them in the units. The staff is great. The check out guy was amazing. Very personable and eager to help. Clay waited on me several times and was awesome. The young gal when I first got the unit not so great. I saw the mouse bait box so I asked is there a mice infestation. The unit I had in Idaho while I was in college; had a mice infestation and I swore never again, so after seeing that box - I am going to ask and she got huffy and said "well this is montana". A simple no its a precaution would have been enough, did not need or appreciate the snark. Overall I think it is a great place to have a unit, it is a bit pricey, which is why I left, that and access. I needed to upgrade and the price I was paying for a 5x7, when I went somewhere else that I could access unit 6 a.m. - 10 p.m. and it is indoor climate controlled. Went into a 5x10 that is cheaper than the Uhaul 5x7. Suggestions I could give is add more garages on the end by the post office. That back hall is a ways away and it is creepy back there. Change access to the swipe card to get to use garage, instead of access garage and then swipe card, it would allow for access beyond the office hours.
Emylee P | Overall ExperienceVery friendly and helpful. Thank you!
STEVEN ROver priced
Rhonda C | Overall ExperienceThe drop off went well and was quick and accurate.
Sherrie RI was really impressed with how well my entire UHaul experience went. The drop off center was super helpful and nice.
Melissa MStaff very helpful. Thank you.
Jay B | First ImpressionsThey went above and beyond to be sure I were satisfied.
MARIE P | First ImpressionsWas all around good equipment and experience!
rick kClean climate controlled facility. Employees are very helpful and kind. The check in process was effortless. I highly recommend this facility
Lorri W | First ImpressionsCostumer service agent was very helpful
PATRICIA JGreat customer service
dennis nIt was a nice clean place, the help was friendly.
Jeanne RService is why I choose UHAUL
Mark SDavid was amazingly friendly, knew exactly what he was doing and answered all our questions!
Gretchen GMoving Help was a horrible experience, the Moving Help site/phone was even worse. U-Haul needs to provide better customer service when it comes to movers, and Movinghelp.com I will never use again.
Jean MJust wish I would of got some money back beings I did use the unit the whole month just 4days
Tyler P | Overall ExperienceRent those plastic boxes which are handy. But they are not being cleaned out for the next renter.
Robert EEverything was good except when picking up the trailer the lights on it did not work and I could not pick up when planned. Had to return the next day which delayed our trip. U Haul installed the hitch. As it turned out there was a bad fuse and they replaced it and we were on our way. Other than this small mishap and the delay, renting from UHaul was a good experience. I will rent again from UHaul if necessary.
Kathleen JThe staff were helpful, courteous and really provided the best customer service imaginable!
Vickey SClay was wonderful to worn with. He set me up with the trailer I needed, got it hooked up, and even helped me fix a bad ground on my pigtail. Really appreciate the excellent customer service.
JAMES PVery friendly staff
Jerrad ZExcellent secure storage space.
Michael V | Overall ExperienceThe payment system at checkout was very troublesome, needing to re-enter my full information 4 times because the rental system wouldn't process my card. But, the rental assistant was kind and professional the entire time, while I was more frustrated. At check-in, I was greeted warmly and treated very well. I feel like the level of professional service here is to notch. I would rent here and recommend this location without hesitation, again.
chris dStaff is very kind
sophia gThe man that checked us in was wonderful. He was welcoming and friendly and very helpful
Justin WWe used our free 30 day storage unit that came with our one-way truck rental in Sept 2022 a whole year later (it was good for 2yrs) as a place to set items that are challenging to pack for transport in the moving truck. For 3 weeks leading up to our actual local move, we put things like artwork, lamps, faux flower arrangements, taxidermy, etc into it. A few days after our actual move day with our UHaul truck, we carefully moved those delicate items out of our storage unit and closed the “rental”. Folks there were extremely helpful. We would recommend these nice indoor climate controlled storage units to anyone needing a clean, secure place to store their belongings.
Beth W | Overall ExperienceStaff always helpful and personable. Thankyou
Diana C | Overall ExperienceVery nice and helpful.
Rosie BSame as the pick up location all around professional, courteous, and very helpful.
Thomas SGreat storage. Right in the middle of town.
Nami M | First ImpressionsWhen u go asked what ur pay or try to pay they say it’s already paid and then come to find out it was never paid and u lose everything and very important documents for certificates of your kids yours baby pictures, baby books, everything
joanna W | Overall ExperienceGreat staff assistance
cathy r | First ImpressionsI really appreciate you guys! Thank you so much!
JOSHUA F | Overall ExperienceThe gentleman who worked with us was the most helpful. He was great at his job, told good jokes, and checked back in to make sure everything was going smoothly. 10/10 would absolutely recommend based on his help and the cleanliness of the facility.
Danielle P | First ImpressionsThe staff here are above and beyond awesome, they listen well and address any issue immediately and with care! 10/10, so much better than NM.
CORY C | Overall ExperienceStaff is very knowledgeable and helpful.
carolyn g | First ImpressionsLexi was very informative and helpful. Was quick to help with equipment returns and storage issues.
Jonathon W | First ImpressionsVery handy. Reasonably priced.
Danette T | Overall ExperienceThe gentleman that helped me with the storage unit was very sweet and informative. Made me laugh and very friendly.
kelly s | First ImpressionsThe storage units were excellent-clean, accessible, well-lit and secure. The manager was very helpful.
elizabeth k | Overall ExperienceThe manager (Clay) at the Cedar Street location that I used was extremely kind to me and helped my family and I out at a time where we really needed it. The other staff were also very kind, friendly and very helpful. I have used U-Haul truck rentals as well as there storage units and was very happy with my experiences. I would highly recommend them to anyone looking good service and fairness in business. Thank you so much U-Haul staff for all that you did for my family and I! -Caleb Burk
CALEB B | Overall ExperienceThis is a top quality facility!
Riley T | Overall ExperienceI'm a returning customer I am that happy with there service . I am 150 percent happy and and troubles they were there to take care of it.
Dora L | First ImpressionsGreat service .super clean.the carts they had were a life saver .I was under a time limit to move and using the carts to bring my belongings to my storage was easy like 123.ive never had a move go so smoothly.thanx guys
robert l | First ImpressionsHelpful and friendly staff! It was really easy to reserve a rental online and it was ready when we moved here. Convenient facility with lots of room to maneuver trucks or trailers. Staff were responsive to our needs. I will definitely rent here again if we need storage!
Michelle B | Overall ExperienceAlarm system went off even after we signed in sometimes there were others that I saw but not every time
Tammarra S | Overall ExperienceYour facility is very clean and neat and Clayton was very professional and helpful for my move-in. I will be doing business with you folks for quite some time thank you. And I will definitely recommend your facility to everybody that I know.
Zeke o | First ImpressionsEverything went well. The staff was vey helpful.
Paul C | First ImpressionsMy belongings were I felt safe until it flooded I had some collector hot wheels I’ve had unopened for 40 years that were ruined and other boxes that were ruined the contents were ok after I dryer them Since that day have not heard a thing about my stuff other than that all was good
RICHARD A | Overall ExperienceHe was such a nice guy. I appreciate that kind of service.
Leonella J | First ImpressionsFriendly knowledgeable staff, helpful in every way possible. I wish i could name the names of everyone who was helpful and pleasant but i cant. Let me just say every staff member interaction was great. Facility clean convenient. Would highly recommend
Debora F | Overall ExperienceI worked with Clay initially to secure a self-storage unit. I then worked with Lexi in securing a unit upon my arrival to Montana. They are both very professional. My overall experience was positive. I would recommend the Cedar location to anyone looking for a self-storage unit. I promise, you won't be disappointed.
Barry Z | First ImpressionsThis facility is in a great central location, and was so easy to navigate. I needed it in a pinch, and was so pleased at how it worked out. The space is bright and clean and I appreciated the convenience and security!
Patricia C | Overall ExperienceBetter than expected and will definitely use again should we need it.
David H | Overall ExperienceI’ve been renting trailers and trucks here for years, and recently a storage unit. The service equipment has always been top notch.
Scott O | First ImpressionsGreat place, very kind & helpful employees!
carlee h | Overall ExperienceThank you so much
alecia c | First ImpressionsClay was very helpful
mead- j | First ImpressionsAwesome customer service thank you so much
audry w | First ImpressionsI wasn't able to get into my unit after I was told I could and that I would be able to get in until 10 pm did not happen I ended up sleeping in my car because no one would help me and the gm refused to answer the phone at 8pm to help us in the unit after I was lied to then also never got call or text foe help and I called customer service 800 number and she tried calling the gm he didn't answer for her either why do you have a manager who isn't managing YOUR STORE PROPERLY????? I DEMAND THIS RO BE FIXED SO TELL ME HOW YOUR COMPANY CAN MAKE UP FOR ME HAVING TO SLEEP IN MY CAR????
Susan C | First ImpressionsU-Haul helped me during a very difficult time in my life after my husband passed away and I had to sell my home of 26 years. Clay Edinger’s professional and efficient service made storage of my household goods a painless process. I would highly recommend U-Haul to anyone! Thank you!!
Nikki D | Overall ExperienceEveryone at the Helena facility's always very pleasant and helpful! Will definitelyuse them again!
JERRY H | Overall ExperienceVery friendly and helpful staff.
Bryan M | Overall ExperienceThe staff in the store(s) were excellent, the online help and the call center experience was very disappointing.
Mark O | First ImpressionsNicest and most polite uhaul in the US. That’s coming from an ex employee from Phoenix.
Shannon D | First ImpressionsPrice for storage is too much, highest price in Helena area. Moved to secured 24 hour facility for 90.00 versus uhauls 179.95 per month. Otherwise great !
Katrina F | Overall ExperienceGreat staff and a great storage facility. We moved out because we just did not have a good reason to keep it anymore.
Darin A | Overall ExperienceThe North Helens Uhaul is very professional and very helpful to me. I love out of town but I only dealer with this Uhaul. They manager always knows my name when I walk in and seems to go the extra mile to help me with my Uhaul needs.
Darrel J | Overall ExperienceGreat experience staff always very helpful and friendly
Don P | Overall ExperienceI’ve never met a more friendly, and professional team!
Jana B | Overall ExperienceHave only used the facilities once, but for storing my electronic parts in I think this is going to be very nice. It allows me the ability to inventory my parts, indoors out of the weather.
toshiba g | First ImpressionsReally like the secure safe indoor storage easy access
RICHARD A | First ImpressionsSuper friendly and accommodating staff. Wish I remembered names, but honestly I didn’t have any issues with anyone at all. Everyone was super friendly and courteous each time I visited. Thank you!
james w | Overall ExperienceClay Edinger is extremely knowledgeable, helpful, and professional.
Nikki D | First ImpressionsU-Haul is the only place that I feel is secure for my belongings. The equipment is always clean and readily available. I have used both U-Haul facilities and will always use them. I recommend U-Haul for moving equipment or storage facility. I trust U-Haul, you should too! Thank you!!
vivian r | Overall ExperienceThe guy helped us and then some thank u u-haul
Amie T | First ImpressionsGreat service
Thomas S | First ImpressionsGreat helpful friendly staff! Thorough with explanations about entry, cards, locks and alarms. Very clean! Great pricing!
Lisa Z | First ImpressionsAustin was phenomenal to deal with and the facility and security is excellent.
RYAN B | First Impressionsfriendly professional
CAROL S | Overall ExperienceVery happy to have a nice place to store my belongings while waiting to close on a house.
Alison M | First ImpressionsThe North Helens Uhaul is the only dealer I got to in Helena. Always very helpful.
Darrel J | Overall ExperienceExcellent service
COY A | First ImpressionsVery fast service. Very much appreciated that after a long moving weekend.
Elise W | First Impressionskind knowledgeable friendly the best
CAROL S | First ImpressionsGreat
Jeana S | First Impressionsthey went above and beyond. they were all very nice and helpful.
mary s | Overall ExperienceEveryone was very polite. They made the process quick and easy.
Bradford M | First ImpressionsAppreciate the controlled climate units and after hours availability
Mary L | First ImpressionsMy only complaint is that rent for units is not prorated. I paid for a full month, but I only used about a week of that time. I didn't realize this when we signed up for the unit and so it was a bit of a shock when I anticipated getting a couple hundred dollars back only to learn I wouldn't get any refund.
Pearl m | Overall ExperienceThe building and facilities were great and management and crew incredibly accommodating and easy to deal with
tracy l | Overall ExperienceGreat staff and a great place to keep your things safe, clean, and secure. I really appreciated the ability to back my 26' truck inside to unload and load my belongings. Both times it was raining and I didn't have to worry about things getting wet. They also have plenty of carts to help you move move your things. The staff went above and beyond to help me when I needed it. Highly recommend this facility to store your things in an inside controlled environment.
Curtis O | Overall ExperienceRecently moved to Montana and UHaul was the only storage facility that had available storage units. To our surprise, we found that this facility was the best all around. Very accommodating, professional and courteous. We were extremely pleased with this business. Thank you UHaul for being there for us in our time of need.
Jennifer C | Overall ExperienceI I really I am pleased with the service of the representatives that took care of my needs for that day and previously in a professional, timely and efficiently..👍🏿 Thanks
Vincent G | First ImpressionsAlway have a pretty good experience with U-haul!
Keith G | First ImpressionsWay to expensive.
ken c | Overall ExperienceFriendly folks
MATTHEW D | First ImpressionsClean, safe, storage facility. Having carts and drive-in is very helpful. Definitely recommend this facility.
Todd T | Overall ExperienceMike is awesome. He's a keeper! Great customer service!
HOLLY R | First ImpressionsGreat customer service. ⭐️⭐️⭐️⭐️⭐️
Donald G | First ImpressionsVery easy to work with.
Jerry L | First ImpressionsThe manager at this site has always been very helpful and freindly.
Darrel J | First ImpressionsClay was extremely helpful….best service I ever had!!!!
Michael D | First ImpressionsThe location was amazing and the manager is a hunk. He was well attentive and I would do business in Helena again with this facility.
JONATHAN W | Overall ExperienceThey were awesome!!!!🌼
leslie m | First ImpressionsI really appreciated this service.
Elliott K | Overall ExperienceClean, accessible, and staff was very helpful and friendly. Thank you!
Deborah R | Overall ExperienceGreat helpful staff
Matt C | First ImpressionsStaff friendly and helpful
daniel w | Overall ExperienceThis was the best facility I have rented at so far. The staff were great, helpful, and friendly, and I was never concerned about safety or security when getting into my unit. The location is ideal and they offer a broad range of tools for rent to help with moving, packing, and storage. Thank you so much!
Rowan v | Overall ExperienceWe recently moved back to Helena MT from out of state. The transition was seamless from checking in our U~Haul Moving Truck to establishing a storage space for some of our belongings. Best storage facility in Helena MT! The staff were always friendly, knowledgeable, and efficient. The facility is well taken care of & sparkling clean! We would definitely recommend U~Haul Moving & Storage of North Helena. 😊
Colleen D | Overall ExperienceExcellent service, would highly recommend
dave l | Overall ExperienceThe manager was simply amazing. The first person I felt with however was EXTREMELY rude. Next time if he is there I will definitely be taking my business elsewhere.
KAYLA P | First ImpressionsVery nice, friendly. Clean and easy.
dave l | First ImpressionsClean, friendly staff and the added bonus was we got 1 free month of storage because we rented a trailer from Uhaul.
Kathy L | Overall ExperienceWebsite is a bit tough navigating. Site did not tell me my storage unit was inside and I would have to cart my stuff to the unit. Not convenient for me. Had to cancel and use a different company. If the site had told me that it would be an inside unit and I would have to use a cart through a maze for storage. I would have never booked it online. Visiting with live people is always best.
Matt S | Online Move InWorker was very helpful and courteous. Facility clean and easy to access.
Todd T | First ImpressionsThe the guys were great very nice places
Michael Q | First ImpressionsService is trustworthy and always efficient. Wait times for pick-up/hook-up AND returns is particularly fast. Recent rental of 26 ft. truck for moving daughter, plus temporary storage is greatly appreciated.
D B | First ImpressionsGreat service, very friendly and made entire process very easy and fast.
MICHAEL B | First ImpressionsExtremely friendly and helpful staff. This U-Haul facility has always been outstanding in customer service, I had a tow package installed on my Nissan Xterra, they were great. I have rented trucks, trailers and now a storage unit from this facility and they have been awesome. Thank-you.
Deborah R | First ImpressionsClay Edinger (mngr?) 1700 Cedar St Helena MT was outstanding , glad the art of customer service isn’t lost , as good of service I’ve seen in a while . You better be paying him well because there will come a day a business owner uses your service and convinces him on a greener pasture elsewhere , great employee you have .
PAUL O | First ImpressionsGood service
ROSE M | First ImpressionsClay is great to do business with.
michelle s | First ImpressionsMy reservation was lost twice and the auto-billing didn't start automatically requiring a couple of phone calls to resolve. That being said, staff is friendly and they fixed what seemed to be problems created by U-Haul's POS system promptly.
Michael A | Overall ExperienceExcellent service
rolf s | First ImpressionsClay and all the people on his staff were always courteous and helpful. During the ten months that we rented multiple units at the facility, even small issues (which rarely occurred) were remedied immediately. If we ever have need for climate-controlled storage in the future we would be very happy to use the facility again.
michael g | Overall ExperienceGreat customer service! Friendly staff, all of them I met like 4 people all great people.
james w | First ImpressionsVery helpful & friendly staff
Robert M | Overall ExperienceI thought your staff were professional and curtious i enjoyed the experience. I felt your employee was an asset to your company and should be rewarded for his dedication
james c | First ImpressionsClay is awesome to work with. He has provided multiple outdoor units for us on another project we are doing with no on site storage for material. Clay has been essential to helping us out and making sure U-Haul is meeting our storage needs.
Mike T | First ImpressionsArrived at 8:00 pm to find that they had not opened my storage unit. Tracked down after hours person who did come and take off the lock so we could unload. Very inconvenient after 12 hours of driving Other than that satisfied
Cynthia E | First ImpressionsThank you Clay. Very helpful and good service. Russ Campbell 😀
Russ C | First ImpressionsAmazing experience. Very easy
Gregory H | First ImpressionsThese guys are always good to deal with
Darrel J | Overall ExperienceFacility is new and already great. The staff cannot be any more helpful. This is the place to go in Helena.
JONATHAN A | First ImpressionsClay Edinger explained everything to in complete detail. You need more employees like him.
DANNY J | First ImpressionsThe staff is very nice. They definitely made my move in easy and convenient. Thanks.
Marcia M | First ImpressionsClean place even under construction. Friendly people running the place and helpful to answer questions. A big thank you and will use the facility anytime the need arises.
micheal f | First Impressions