Customer Reviews for U-Haul Moving & Storage of North Hanover

2,209 comentarios

49 Franks Ln   Hanover, MA 02339
(@ Rt 53 & 3)

(781) 826-0090

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(781) 826-0090

49 Franks Ln
Hanover, MA 02339
(@ Rt 53 & 3)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Ok

JAMBONG V. 
Clasificación:
5.0

Extremely easy process to rent!! Clean vehicle and easy to return-

Karen F. 
Clasificación:
5.0

Nothing. It was very pleasant an efficient

David I. 
Clasificación:
5.0

Very helpful and friendly staff. I highly recommend this location. Gracias.

John F. 
Clasificación:
5.0

The manager at the hanover location was so nice and one of the best managers I've come across. The one in New Bedford on Rockdale was one I wouldn't come back to though.

Leah T.  |  First Impressions 
Clasificación:
4.0

One of the best uhaul experience I've had! Mainly due to staff member working… she was friendly, helpful and funny!

Rebecca S. 
Clasificación:
5.0

Nada

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D. 
Clasificación:
5.0

We got to the location after hours and had a hard time figuring out how to do return online. The lady in charge was working late and had a lot to do. It was a holiday as well. I didn't want to bother her but she insisted on helping me. We really appreciate that she took the time, even though she was so busy. Thank you very much!

jackie W. 
Clasificación:
2.0

Was charged for not fueling when the truck was refueled well about the minimum after use. Thankfully Support refunded me, but this is apparently a frequent issue at this location from reading other reviews. Should be addressed..

Joseph L. 
Clasificación:
5.0

The GM, Taylor was (is) THE BEST!!! She was such a joy to work with!!!!

Kyra S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

Nothing! Taylor did a fantastic job! Such a great attitude in a busy environment. At such a busy site she could use a helper for the yard at times, but otherwise she makes her job fun.

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel J. 
Clasificación:
5.0

Easy pick up, easy return. Truck drove great

Susan S. 
Clasificación:
5.0

Get a better computer system, had to wait long bc it kept freezing up

Richard F. 
Clasificación:
5.0

Hard working staff got what I needed in and out quickly.

steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Sales Rep Taylor was exceptional. Very personable and helped make renting a truck easy and stress-free; especially for someone like me who can't manage all the on-line technology required these days. She put me at ease and made the whole experience as enjoyable as making a move can be. Thanks for being the bright spot in my day….actually 2-days!

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
3.0

Could not use it the gate was not 6 feet wide. 12x6 trailer. Could not put the lawnmower on it. Payed anyway and returned it.

Carolyn F. 
Clasificación:
5.0

I hope I get her name right. Taylor was an absolute pleasure , the rental process went seamlessly. Taylor is a definite asset for your company. Thank you Taylor!! Michael Hoadley

Michael H. 
Clasificación:
3.0

The person who checked the truck in upon return was very unprofessional

James K. 
Clasificación:
5.0

Very pleasant, quick in and out

Steven M. 
Clasificación:
1.0

730 pick up didn't get vehicle till after 9

Daniel O. 
Clasificación:
5.0

Tanya was amazing. She was super helpful and made the whole process really easy. She deserves a raise!!

MICHAEL I. 
Clasificación:
5.0

Taylor, the U-Haul representative at the Hanover location was outstanding. Friendly, knowledgeable, and very professional. A great representative for the U-Haul brand.

Kenneth G. 
Clasificación:
5.0

Nothing Taylor was the absolute best!

Colleen C. 
Clasificación:
5.0

Fix your app. The location is great. Employees are great. fix your stupid app. i'm not waiting until 11 at night because your app wont work and your customer service is understaffed.

Chester T. 
Clasificación:
3.0

The equipment i reserved days in advance and was available according to the wea side was not available when i got there .

Constantinos P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey D. 
Clasificación:
5.0

Perfect

kurt M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noreen R. 
Clasificación:
5.0

Taylor was awesome. Super friendly. Enjoyed talking to her.

Christopher S. 
Clasificación:
5.0

The only problem that I had was reserving a truck on-line only for there to be no record of it in my account upon arrival. Although, Taylor @ the hanover location was amazing and able to find my reservation and ensure that I received what I had reserved! She was friendly, funny and thorough! Thank you Taylor!

Trenton R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolina M. 
Clasificación:
5.0

The issue with this company isn't at the Hanover location. The issue with this company is the awful customer service through the phone service required. 3 hours prior to my original pickup time they rescheduled me to the Hanover location half an hour out of my way and a half hour away from my original pick up location. All representatives I spoke with on the phone had an awful bitchy attitude and offered no help at all. All phone representatives were completely useless and should frankly be trained on how to treat customers. The Hanover location customer service was great however.

Seth S. 
Clasificación:
5.0

The woman at the deck was fantastic! We were treated great! The gentleman checking in the equipment was excellent! I would highly recommend this location!

PETER B. 
Clasificación:
3.0

Truck reeked of smoke. There was only one person on staff, so wait times were long.

Matthew H. 
Clasificación:
5.0

Great customer service!! Return customer, numerous times.

Brian D. 
Clasificación:
5.0

I picked up a utility trailer in the Hanover, Massachusetts location. Chris was very easy to work with and hooked up and checked all lights to insure they were operating. I also had a fine experience upon returning the trailer. I don't remember the girls name but she was very accommodating as well.

Bob K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

Great customer service! 😊

janine H. 
Clasificación:
2.0

I stored with Uhaul for 9 months. The elevators and elevator doors were never repaired, even though elevator access was promised.

Paul G.  |  Overall Experience 
Clasificación:
5.0

easy to reserve online and when I went to pick up the trailer it was quick and easy

Jay L. 
Clasificación:
5.0

excellent service, friendly people, highly recommend.

Lucas I. 
Clasificación:
5.0

I want to use this space to absolutely sing the praises of Taylor, the rental agent who helped me. Whatever you are paying her, you should double it. She is a FANTASTIC ambassador for your company. She was friendly, assured, assuring, knew EVERYTHING about the equipment, and made what could have been a stressful time easy and fun. She is a TREASURE!

ElizaBeth C. 
Clasificación:
4.0

I ordered a 10foot truck 2weeks aga but then they did not have it the day I needed it .they gave me a larger one for the same price to make it work

Florence C. 
Clasificación:
4.0

Overhead door to elevator was not functioning causing access to load cart to be challenging due to gate/door opening area is tight and elevator stop is not at ground level. Taylor has excellent people skills, communicates clearly and patiently responds to all questions. helpful.

Deborah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

Cargo door and ramp very sticky.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron A. 
Clasificación:
5.0

Great customer service beginning to end.

kathleen r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

My experience was easy and straight forward. With easy checking in and checking out. Christopher was knowledgeable and polite. You have a great staff at this location.

Paul C. 
Clasificación:
5.0

I think his name was Christopher, in any case he was working 9 am on 3/26 and was a pleasure.

Stephen R. 
Clasificación:
5.0

Very difficult to reach the office by phone. I drove to location. Once there I couldn't say enough good things about the treatment I received and the condition of the rental truck. Very positive experience except difficulty to reach by telephone.

Colin M. 
Clasificación:
5.0

The Weymouth location is where I first started and was met with attitude and toxic male energy. Honestly if it wasn't for Taylor at the Hanover location I wouldn't be rating my experience with Uhal this well. She was so incredibly kind and helpful I'd go back just because of her customer care. She knows how to manage a business. Thanks Taylor for all the help and hope to do business with you again.

AZALEA L. 
Clasificación:
5.0

Taylor was very helpful. She made my rental experience pleasant and upbeat.

Paul C.  |  First Impressions 
Clasificación:
2.0

Reserved truck wasn't ready at pick up time!

Stephen S. 
Clasificación:
5.0

When Went to pick up truck it was ready and waiting. The woman who assisted me was wonderful, pleasant and efficient both picking up and dropping off the truck. I would highly recommend this location.

Kim B. 
Clasificación:
5.0

Taylor was Excellent!! Extremely helpful and knowledgeable. She made it a Great experience

BILL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S.  |  First Impressions 
Clasificación:
5.0

Taylor was so very helpful with moving my things from one room to another definitely went above and beyond for me and my family’s needs!!

Ingrid G.  |  Overall Experience 
Clasificación:
5.0

Chris was excellent helped me out with my after hours rental was in and out quick and easy!!! Definitely went above and beyond!!!

Ingrid G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Second time in a month renting and everything went great! Gracias.

Joseph C. 
Clasificación:
5.0

Taylor is very professional and she was very accommodating! Thank you for your service!

DONNA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

The lady that help me was knowledgeable, helpful and a efficient multitasker.

Bruce T.  |  First Impressions 
Clasificación:
5.0

I worked with a woman named Taylor when I dropped of my truck. I let her know about my truck's poor condition as well as the odometer issues. She listened to me, took my feedback, and helped me out. She went above and beyond in making sure I had a resolution with my final bill before leaving, and kept me informed about what she was doing. Very happy she was there when I dropped off the truck.

Eric M. 
Clasificación:
5.0

Great service! Great truck.

Erin M. 
Clasificación:
5.0

The 247 online phone thing didnt work. But your store employee was fantastic

jeff T. 
Clasificación:
5.0

Everything was perfect. Thanks

Peter W. 
Clasificación:
4.0

Rep was the bomb-diggitty - personable and on top of her game- so very knowledgeable and helpful. I will seek out Hanover when I have the opportunity.

Timothy C. 
Clasificación:
5.0

Your sales rep was awesome, she helped me shovel out the van. the van was excellent.

KEVIN A. 
Clasificación:
5.0

The manager Taylor was fantastic! Funny, knowledgeable and a great communicator! She made it easier for my first time experiencing using the U-Haul.

DANIEL S. 
Clasificación:
5.0

Taylor at the Hanover location is very professional and super helpful. She is friendly and makes me feel that she has my back and offers solutions to meet my storage needs.

JONATHAN W.  |  Overall Experience 
Clasificación:
4.0

Good follow up with customer concerns.

Mark C. 
Clasificación:
5.0

Amazing service

NICOLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATELYN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN O. 
Clasificación:
5.0

Rented a unit for over 17 months and service and experience was nothing but pleasant. Appreciate the great service! Gracias

tammy l.  |  Overall Experience 
Clasificación:
5.0

The guy who helped me I don't remember his name Was excellent

RONALD L. 
Clasificación:
5.0

Do not change a thing. The people there are great to work with

EVAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER G. 
Clasificación:
3.0

El cliente no dejó un comentario.

maria l.  |  First Impressions 
Clasificación:
3.0

The trailer that we rented for a couple of hours still had snow in it from the previous couple of days. It should have been cleaned before we picked it up,

REBECA P. 
Clasificación:
5.0

Check in person was super nice and helpful. He made sure I understood the drop box system to leave the van after hours. Everything was smooth and easy. App is super easy too!

PATRICIA M. 
Clasificación:
1.0

The girl kept the trailer snowy even though I told her I am coming back in 30 minutes Then I had to clean the snow myself because she didn't want to. Then the trailer was defective and I had to clean a SECOND trailer from snow. I wasted 1,5 hours just to get out of the facility and this with me cleaning the snow When I came back she is not thankful that was my initiative to clean she said. HORRIBLE ungrateful girl

MALEK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAN T. 
Clasificación:
3.0

Staff could not have been nicer and more helpful Facility could use some work. Roll up door did not work making access to lift challenging Old broken light bulbs on floor near lift Door access swipe out of order but manager was right there to open with key. Tough for her to run desk and have to open doors

KEVIN M.  |  First Impressions 
Clasificación:
5.0

Staff was wonderful I was issued a fuel charge. I stopped and filled the tank so not sure why but for fuel gauge would not go higher than 7/8. Called about it but not credited

Kevin M. 
Clasificación:
1.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald R.  |  First Impressions 
Clasificación:
5.0

Nothing they were beyond above awesome they need a raise

ANDREA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

It was an easy process made better by the delightfully pleasenr , Taylor .

JAMES B. 
Clasificación:
4.0

My rental agent was great. Perfect balance of knowledgeable and friendly.

JEFFREY H. 
Clasificación:
1.0

Pickup went fine but when I went to drop it of the guy outside handling the returns was cleaning a van he saw me pull in looked at me for a second and went back to what he was doing the I got out of the truck and walked over to him and said excuse me (nicely but loud enough to be heard) he did not even acknowledge me then I went inside to try to talk to someone else and they said the guy out at the canopy would take care of me so then I walk back out to him he sees me walking over there and he was looking at me when I got about 4 feet away from him and I said “hey, how's it going” he ignored me and went back to what he was doing (at no point said just wait a minute just outright ignored me) he did not help me until I border line yelled what do you want me to do with the key to the truck and he said put it in the truck and I will check it in later so I did I was very disappointed with that customer service on the drop off and would probably not use this location again because of that, I get it if the guy was busy but the least he could do was say hey just give me a few minutes not just ignore me it was extremely rude

CODY B. 
Clasificación:
5.0

The person that helped me was kind, knowledgeable and super welcoming. I witnessed him interface with a colleague (a mail carrier) and the exchange just showed what a great and responsible employee he is. Five stars for Mr. Doherty! Thanks for an excellent experience and happy holidays!

NICOLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

justine c.  |  Overall Experience 
Clasificación:
5.0

Keep doing great! Great management! Great team! Hard to find these days!!

JOSEPH M. 
Clasificación:
5.0

Great staff. Very friendly and helpful

Elias M.  |  Overall Experience 
Clasificación:
1.0

When we first put our things onto storage the garage door for the LIFT was broken so we had to figure away around that to get our heavy things up to the second floor. On our move out day the garage door broken and the lift was broken so we had to move our stuff from the second floor down the stairs. I don't know why it's so hard to have working garage doors and lifts. The entire time I rented a unit from here The lift never worked. One good thing is Your new employee Taylor was very kind and offered any assistance she could

Andrew T.  |  Overall Experience 
Clasificación:
4.0

What could have been a horrible experience was turned into an overall good one thanks to the person who was working when I checked-in, Kenysha Watkins. Technology seemed to fail and the whole experience took longer than hoped and expected, but Kenysha was awesome and left me walking away satisfied instead of annoyed and angry. Without her it would have been a very different experience, in the worst way.

Christopher L.  |  Online Move In 
Clasificación:
5.0

Tom the evening attendant at the desk in the Hanover MA office was helpful, kind and honest! I left my keys behind and he saved them for me! Such a great guy! It was first time renting and he was great! Please thank him for me!

Paula A.  |  First Impressions 
Clasificación:
4.0

My unit had a light in it that never worked even after I changed the lightbulb. Also my stuff got moldy had to throw some stuff out but maybe that happens because it's a garage unit type.

JOSEPH F.  |  Overall Experience 
Clasificación:
5.0

All in all we have had a great moving experience with the u-haul family, especially in N.Hanover,MA. Picked up a trailer in S.C. to move our daughter back to MA, and used the storage facility in N.Hanover. Everyone has been very helpful and efficient. Thanks to all!!

WAYNE O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill H.  |  Overall Experience 
Clasificación:
3.0

I have used this facility for approximately seven years, with the fee starting at $95. Incremental increases escalated the monthly fee to $135, a 42% increase ! Located on the second floor, there have been ongoing issues with either the elevator and/or the garage door function. Though of late, "perhaps" labor issues/covid might be a reason for the lack of a fix, this was going on long before covid hit. Management was sympathetic, but there did not seem to be corporate support/concern. It was not until I raised the issue to corporate more than once, that a credit was issued, but still not fixed as of yesterday. Hopefully this gets to the right people so this facility can be brought to a proper standard.

THOMAS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D.  |  Online Move In 
Clasificación:
5.0

I had nothing short of exemplary service with the business and it's staff. I would suggest that the employees are the epitomes of what their peers hope to be.

Joseph T.  |  Overall Experience 
Clasificación:
1.0

During the reservation process it was communicated to me that there would be one month free storage for a one way rental and return at this location. I confirmed on the phone my reservation and when I went to return my truck and use my storage unit the employee told me that I didn't have a reservation. It took about half an hour additional on a busy moving day to get this unit set up. I wasn't able to then use my free month of storage so I was promised that the charge should be reversed "when my boss comes" as I had to pay up front. I never received a key card or pin to access the unit so I had to be asked to be let in. The garage door had a broken sensor so we were unable to close the door when we left. I called multiple times in the following weeks after I didn't receive my refund and was unable to get through to someone due to long wait times that I could not accommodate. When I did finally move out and asked the local facility about my refund of the charge on my credit card which was less than three weeks prior I was told "it was too late" to do anything about it. I would not recommend them for storage to anyone.

Peter F.  |  Overall Experience 
Clasificación:
5.0

Excellent staff! 5 stars!

patricia m.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

KERYN P.  |  Overall Experience 
Clasificación:
2.0

I understand I did not have a climate control unit but for the floor to be completely soaked with an oily greasy substance that caused mold on everything in my storage unit to the point where I had to throw everything away is a bit much. I don't know if they need to seal their doors better or get some sort of dehumidify thing system but all of the property was destroyed. The staff member on duty anytime I went was incredibly rude, like I was inconveniencing her for asking her to do her job. I would suggest a different storage unit company

CAROLINE J.  |  Overall Experience 
Clasificación:
5.0

After 32 years supervising various operations for the federal government I can take note of interest and even overt and subtle improvements in management and customer service. The current management of your Hanover, Mass. operations is an excellent example.

PETER D.  |  Overall Experience 
Clasificación:
3.0

Mice we’re in my totes and unit.

ANNE G.  |  Overall Experience 
Clasificación:
1.0

you suck

Bill H.  |  First Impressions 
Clasificación:
1.0

My things were in a 30 ft storage unit for 2 months ans were completely ruined after a lot of water got in. My things were riddled with mold. The doors had been changed 3 weeks prior to discovering the water and I was never notified of a problem. I was told there has not been a water or fire problem in over 10 years so I did not get insurance. I plan on filing a claim

Hailey e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise L.  |  Overall Experience 
Clasificación:
3.0

Floor was constantly wet and after turning in the locker a day early than necessary, I was charged a late fee. The fee was corrected after a call to corporate office.

Edward C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  First Impressions 
Clasificación:
4.0

I would give an excellent rating but there was an equipment failure at the facility. The elevator on the Second level wouldn't work which is very inconvenient for me and I had to load the conveyor that was further away, twice, just to get to my storage unit. The manager was unable to initiate at pass card as the readers weren't working that day. She went above and beyond to help me and I thought she could really use more help. I think Kaneshya was outstanding!!!!

Janemarie B.  |  First Impressions 
Clasificación:
5.0

I can't say enough good things about this U-Haul office. My experience was just perfect. Both before and after I had my unit I stopped into the office a number of times to buy moving supplies, ask questions, etc. The staff at this U-Haul office is uniformly pleasant, well-informed, and helpful. They helped me make economical choices about packing materials, and gave me good advice on how to manage my daughter's upcoming move ... which may involve renting a U-Box. I was SO HAPPY with this U-Haul office. You should try them! And thank you U-Haul, again.

Heather G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joyce p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diane t.  |  Overall Experience 
Clasificación:
5.0

Great place. Thanks

lisa f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim E.  |  First Impressions 
Clasificación:
2.0

I made a storage reservation a month in advance and when I arrived I was told the storage unit I reserved was not available which I feel is totally unacceptable. The staff member I dealt with was great and found an alternate solution but it was not what I initially reserved.

BENJAMIN B.  |  First Impressions 
Clasificación:
5.0

Your staff in Hanover is excellent. A pleasure to deal with.

Matthew P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler E.  |  Overall Experience 
Clasificación:
5.0

Kenosha is terrific!

anne k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tiana c.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and helpful :)

Eileen L.  |  Overall Experience 
Clasificación:
5.0

We were really impressed with the entire operation. Everything was made very easy and convenient - from the booking all the way to the cancellation of our unit. Josh in the office was extremely helpful. Thank you all for a great experience!!

SARAH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie b.  |  Overall Experience 
Clasificación:
5.0

Very convenient location. The facility is clean, and the staff are helpful and courteous.

Cassandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria h.  |  First Impressions 
Clasificación:
5.0

Polite...professional...a great value. What's not to like ?

TOM L.  |  First Impressions 
Clasificación:
5.0

The woman who helped us with the reservation was very efficient and helpful.

MEGHAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G.  |  First Impressions 
Clasificación:
3.0

Couple of notes: 1. there was moisture in the storage area and cardboard boxes didn't hold up very well. Also - some fabric had mold due to the moisture and some furniture had a musty smell. 2. There was no lights inside the storage unit, so could only visit it during daylight hours. 3. Most of the staff were nice and helpful, however, were not well versed on UHaul's on-line systems. It took me a few months to figure out how to pay the rent on-line as the staff couldn't help me and I had to figure it out myself. 4. The gate to access the storage units was kept open during the day most of the times I visited in the summer. There was staff on hand, but no-one stopped to ask us for ID, etc. I understood that the unit was not climate controlled when I rented it, but did not know that dampness would be an issue and for that I would be reluctant to recommend to others.

philip b.  |  Overall Experience 
Clasificación:
5.0

You new Manager in Hanover did an OUTSTANDING job explaining your procedures, but also made the three month experience extremely easy and convenient to have. I would not only recommend your Hanover Manager as a best in Class, but she shows what true customer service is all about. I am sorry I did NOT get her name, but she was working yesterday, 9/13/20 at your Franks Lane location

STEPHEN O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA H.  |  First Impressions 
Clasificación:
2.0

Our reserved unit was given away and we didn't find out until our shipping container arrived and we were without a unit. The elevator was broken, our key card didn't work, and there is no ramp to easily access the elevator using the carts which made moving heavy objects very difficult.

Brendan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R.  |  Online Move In 
Clasificación:
1.0

The elevator was almost alway broken. When you go to the office and inquire about when it would be fixed. Attitude is all you ever got. Not friendly ever. Front gate broken half the time. When checking out, And cleaning out my unit I swept up a lot of mice poop. Hope nothing is damaged. I asked about a partial refund since we paid for t full month on the ninth and checked out on the 18th. The lady said " well you have to contact corporate I think they may prorate". I have had this unit for almost 10 years never missed a payment never later on a payment, dealt with broken elevators and uncaring staff and I have to contact corporate for partial refund for the part of the month I didn't use?? Unbelievable

DANIEL G.  |  Overall Experience 
Clasificación:
4.0

good job

RICHARD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped me close my account today was very nice

Lancing K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anna d.  |  First Impressions 
Clasificación:
5.0

The staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.

PEGGY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K.  |  First Impressions 
Clasificación:
1.0

Unit we rented was wet, floors, condensation dripping everywhere. Rented a 24' truck to move, hired people to move, received call the day before saying it would not be available where we rented it.

judith o.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Very helpful and friendly.

martha g.  |  First Impressions 
Clasificación:
4.0

Ok

renny m.  |  Overall Experience 
Clasificación:
5.0

Susan was very helpful when I came in to rent a storage unit. Ian was helpful when I rented truck to remove and clear out items from storage unit and close out storage unit account...

cynthia d.  |  Overall Experience 
Clasificación:
5.0

i did the whole process online! Worked great!

Sarah B.  |  First Impressions 
Clasificación:
4.0

The people are great my only problem with the facility was that they did not offer humidity controlled environment other than that the place was perfect

Paul S.  |  Overall Experience 
Clasificación:
5.0

Highly recommend. Fantastic staff

Erica V.  |  Overall Experience 
Clasificación:
5.0

Excellent customer setvice!

Amanda P.  |  First Impressions 
Clasificación:
5.0

The staff and facility were great and the easiest part of my move. ¡Gracias!

nicole g.  |  Overall Experience 
Clasificación:
1.0

When I returned to access my unit with my belongings, the unit that I rented was locked. I could not access it and no one was available by phone or in person. Wasted my time.

alccia C.  |  First Impressions 
Clasificación:
3.0

A golf cart for the facility would make response times much faster. I had trouble accessing the unit and had to wait several minutes for someone to arrive to open the door to the interior.

KAREN W.  |  Overall Experience 
Clasificación:
5.0

A very positive experience all the way around.

don b.  |  Overall Experience 
Clasificación:
2.0

Mold and mice in my units

CANDACE C.  |  Overall Experience 
Clasificación:
5.0

Great customer service. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.

PETER D.  |  First Impressions 
Clasificación:
4.0

Easy

MIKE L.  |  First Impressions 
Clasificación:
5.0

Prompt courteous service!

christopher w.  |  First Impressions 
Clasificación:
5.0

Great management

PATRICIA M.  |  Overall Experience 
Clasificación:
4.0

Just thought you get nickled and dimed on extras, dollies and moving pads ,should be included with truck rental if needed, my opinion

mike b.  |  Overall Experience 
Clasificación:
5.0

Some mouse droppings were on the floor.

Peter C.  |  Overall Experience 
Clasificación:
5.0

👍👍

kimberly s.  |  Overall Experience 
Clasificación:
3.0

Key card would not work to let me gain access to the building. I asked many times to have this fixed but no one could get it done so every time I went there someone would have to open the building.

JOSHUA L.  |  Overall Experience 
Clasificación:
5.0

My husband was very pleased with the check in process and the unit. Gracias.

Shannon M. | Reservación
Clasificación:
1.0

I expected a refund The door was broken from the first day I rented the space and six weeks later it was still broken Corporate HQ ignored my complaints

Ronald H.  |  Overall Experience 
Clasificación:
3.0

The outside of units were clean, but all of my stuff was ruined from mice and the heat. There were mice droppings and mold all over my belongings The fans in the units were rarely on in the summer.

KELLY D.  |  Overall Experience 
Clasificación:
5.0

Sue Aldridge and staff are great!!

CASEY R.  |  Overall Experience 
Clasificación:
5.0

excellent

john q.  |  Overall Experience 
Clasificación:
5.0

I am completely satisfied with this facility

frank a.  |  Overall Experience 
Clasificación:
5.0

All Good. Highly reccomended

Erwin G.  |  Overall Experience 
Clasificación:
5.0

The folks were professional got me in and out quickly. The facility is easy to get to and it's right off the highway

Chip C. | Reservación
Clasificación:
5.0

Thanks to Sue and company for helping with a very stressful move

Hugh J.  |  Overall Experience 
Clasificación:
5.0

thanks very helpfull.

JEANNE W.  |  Overall Experience 
Clasificación:
4.0

Helpful staff stayed late to unhitch my towed car. A young man helped me load heavy furniture onto the elevator and moving dollies. But, I paid for 24-hour access, magnetic stripe card didn't work!

MARTIN S.  |  Overall Experience 
Clasificación:
1.0

Ian is the only good staff member here. Other than that, the experience was terrible, it was costly, the other staff and manager were rude. This is NOT a good facility, I recommend going elsewhere.

NOAH S.  |  Overall Experience 
Clasificación:
5.0

Susan runs a tight ship and has a good team

JOHN S.  |  Overall Experience 
Clasificación:
4.0

Staff was very nice.

david c.  |  Overall Experience 
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