Customer Reviews for U-Haul Moving & Storage of North Hanover

2,076 reviews

49 Franks Ln   Hanover, MA 02339
(@ Rt 53 & 3)

(781) 826-0090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(781) 826-0090

49 Franks Ln
Hanover, MA 02339
(@ Rt 53 & 3)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They employee who connected and disconnected the trailer was very pleasant and fast. I've gone this location for years and have always had a good experience. Other locations, not so much!

James O. 
Rating:
5.0

Tom the evening attendant at the desk in the Hanover MA office was helpful, kind and honest! I left my keys behind and he saved them for me! Such a great guy! It was first time renting and he was great! Please thank him for me!

Paula A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Very knowledgeable and accommodating team in Hanover.

William D. 
Rating:
5.0

Great agent

JAMES V. 
Rating:
5.0

The girl working at the desk was awesome and would be the reason I return! I have been at this location a number of times and typically the staff is not pleasant to deal with

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

My unit had a light in it that never worked even after I changed the lightbulb. Also my stuff got moldy had to throw some stuff out but maybe that happens because it's a garage unit type.

JOSEPH F.  |  Overall Experience 
Rating:
5.0

Very smooth- everything was great.

KELLI S. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

All in all we have had a great moving experience with the u-haul family, especially in N.Hanover,MA. Picked up a trailer in S.C. to move our daughter back to MA, and used the storage facility in N.Hanover. Everyone has been very helpful and efficient. Thanks to all!!

WAYNE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

The representative was very helpful and friendly. Very good service and a well maintained vehicle

JAMES H. 
Rating:
5.0

It would have been great if the 6*12 trailer was available, but the 5*9 worked well. The attendant was very helpful and friendly.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Bill H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Kenysha Watkins was the rep. Who helped me. She has a great attitude even on cold rainy day. I've been to this location several times and I look forward to picking a truck at this location.

MARK E. 
Rating:
2.0

Computers were down. Was made to reach out to customer support line to get my rental. I was transferred from person to person with long wait times in between. Spent at least 25 minutes on the call. When I finally got to someone who could process my rental, she asked to talk to the Uhaul rep on the site and proceeded to argue with him. It was extremely unprofessional, and I felt embarrassed having to listen to the discussion. After this the person on the phone processed my order quickly and painlessly.

Justin P. 
Rating:
2.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Location did not have furniture blankets available. Would be helpful to be notified if products were not available prior to renting the truck… As we did not have enough time to go out and buy our own blankets, and ended up scratching/ruining several of our items

LANCE S. 
Rating:
5.0

Gentleman in hanover was excellent, great personality and extreme professional.

MARYELLEN M. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Prompt and courteous staff

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Malcolm T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Great experience. Van was ready and clean. Drop off was especially a great experience as Bill was very helpful and attentive. I will rent from this location again.

Amelie L. 
Rating:
1.0

I reserved a rental on line. When I went to pick up the rental, the representative was unable to complete the contract process. The representative was employed for two days and unfamiliar with the computer system. He was unable to load my license onto the contracting app. I had to call uhaul to have a customer service representative complete the transaction. This caused in a one hour delay. Also, the interior windshield of the vehicle was filthy.

R O. 
Rating:
1.0

The gentleman helping us was nice but it was apparent that he was not properly trained on how to do a vehicle rental. We spent roughly an hour trying to get the truck rental taken care of with several calls to the boss. Need to better train employees before leaving them on their own.

DANIEL W. 
Rating:
3.0

I reserved a pick up at 8 am to 8 pm brought it back on time and was charged $20.00 more because I dropped it off after hrs. This is Stupid I'm a returning coustomer I went out of my way because you couldn't get me a truck and a trailer in my town but that's OK

William M. 
Rating:
4.0

There were 2 employees at the location, the woman was extremely good at here job. She should be told that by managment.

JOHN H. 
Rating:
5.0

Nothing!! By far this UHAUL location is the best I've ever had. I would highly recommend this facility to anyone. Best on the East Coast! From professional super friendly staff at both check in and check out, to a vehicle that was so clean it looked brand new, my experience was an A+. Thank you for having such a great facility with amazing staff. In this fast paced world in which we all live, it was a delight to find a business as caring as yours.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

More information regarding trailer availability on website

Caleb E. 
Rating:
3.0

I have used this facility for approximately seven years, with the fee starting at $95. Incremental increases escalated the monthly fee to $135, a 42% increase ! Located on the second floor, there have been ongoing issues with either the elevator and/or the garage door function. Though of late, "perhaps" labor issues/covid might be a reason for the lack of a fix, this was going on long before covid hit. Management was sympathetic, but there did not seem to be corporate support/concern. It was not until I raised the issue to corporate more than once, that a credit was issued, but still not fixed as of yesterday. Hopefully this gets to the right people so this facility can be brought to a proper standard.

THOMAS G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Very nice spot Great service and clean vehicles

Douglas F. 
Rating:
5.0

Very positive drop off experience. Manager was very professional. Our truck operated perfectly and handled well for the entire trip from NYC to MA. Overall - we were very impressed with the total U-Haul experience. From strong boxes to the details like blankets and straps + the utility 2 wheeler to the truck - everything went smoothly.

Michael D. 
Rating:
1.0

Went to pick up car carrier was told it was broken. Your rep asked me if I could pick it up? They had fixed it the next day and never called me to let me know. So the following day is when I finally got it. Setting my move back close to 48 hours.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
2.0

I ordered 12 furniture pads online 1 week in advance and they only had 3 pads available. I suspect you did not invest in your website to track availability of what you rent.

GARDNER O. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Maybe there could be a notification somewhere that lets the customer know that they'll need to wait for approval before getting the keys to the vehicle. That way, the customer knows that, while their pick-up time is 9 am, they might not leave with the vehicle until 9:15-9:30 am based on the process.

Matthew H. 
Rating:
5.0

This rental process couldn't have been easier! The staff was super friendly and helpful, especially Bill!

Meghan D. 
Rating:
5.0

Great service, no issues with the rental process or the vehicle!

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

DENISE A. 
Rating:
5.0

Loved the early set up process on my phone. Saved lots of time checking it. Thanks!

JOHN U. 
Rating:
5.0

I like

Housseini I. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

JON J. 
Rating:
5.0

Hanover, MA location was excellent. They were able to accommodate my last-minute change request.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Great service and easy xway access.

Brian D. 
Rating:
5.0

Great location and staff extremely accommodating

Jon J. 
Rating:
5.0

The people at this location were very nice

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Nicole D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
1.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

I love Frank's Lane UHaul! The best. I've used them for storage, rentals/equipment, purchasing packing supplies, everything. Always a pleasant experience at this location.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY N. 
Rating:
5.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

Padraic S. 
Rating:
5.0

Everything went Great MY only question is How do you explain The price I did the exact same move in 2019 The price was 338. 2years later it was $838!!!

Paul G. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

I had nothing short of exemplary service with the business and it's staff. I would suggest that the employees are the epitomes of what their peers hope to be.

Joseph T.  |  Overall Experience 
Rating:
5.0

The young woman working was pleasant, friendly, and kind. I was super happy with how easy this was!

Gabrielle F. 
Rating:
4.0

Customer did not leave a comment.

cheryl G. 
Rating:
5.0

Great Customer Service and very helpful staff.

James L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Cary G. 
Rating:
5.0

Nice people, well appointed facility, clean and well-maintained equipment. The rental process was quick and easy; the drop-was quicker and easier. Best vehicle rental experience ever!

Francis S. 
Rating:
1.0

During the reservation process it was communicated to me that there would be one month free storage for a one way rental and return at this location. I confirmed on the phone my reservation and when I went to return my truck and use my storage unit the employee told me that I didn't have a reservation. It took about half an hour additional on a busy moving day to get this unit set up. I wasn't able to then use my free month of storage so I was promised that the charge should be reversed "when my boss comes" as I had to pay up front. I never received a key card or pin to access the unit so I had to be asked to be let in. The garage door had a broken sensor so we were unable to close the door when we left. I called multiple times in the following weeks after I didn't receive my refund and was unable to get through to someone due to long wait times that I could not accommodate. When I did finally move out and asked the local facility about my refund of the charge on my credit card which was less than three weeks prior I was told "it was too late" to do anything about it. I would not recommend them for storage to anyone.

Peter F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

glenn M. 
Rating:
4.0

Customer did not leave a comment.

Clive P. 
Rating:
5.0

The Uhaul employees at this location were great!!!

Karen D. 
Rating:
5.0

The rear view mirrors on the truck were impossible to adjust. They were fixed in place. I literally could not see behind me. That is bad.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

Tamara P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Nothing you have the hardest working staff I have ever witnessed

MATTHEW P. 
Rating:
3.0

This was a joke of an experience. This company should be ashamed

James R. 
Rating:
4.0

Your phone line takes forever -- took me 15 minutes to get an agent. But they were VERY helpful. Josh in Hanover was great.

ZACHARY R. 
Rating:
1.0

Ordered & had confirmation on a van & was told all they had was a pickup truck

John D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
4.0

It was great from start to finish. Van was really big inside. A bedroom set and living room set was 2 trips. Not bad. For more than that or to do in one trip, I would suggest the bigger truck

FRANCIS O. 
Rating:
4.0

Be more upfront with costs

BONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Chester T. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

smooth experience, organized

CHRISTOPHER S. 
Rating:
3.0

The first truck we took off the lot had no visor on the drivers side and the drivers side window would not roll up properly. We drive back and exchanged it for another. It was a good thing there was another truck of the same size available. Might be a good idea to check these little things out before renting.

Judith W. 
Rating:
5.0

Customer did not leave a comment.

Albert O. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

alfred B. 
Rating:
1.0

When moving we decided to go with Uhaul to help move our big items to our new home because we have never had any issues. We booked our reservation four weeks before our move date to ensure availability of the truck we needed. The day before we were told that our pick up location had changed to a location further away from our home and one hour later than what we had scheduled it for. We understood the change as it was explained that it was due to availability. On the morning of our move we arrived at our new pick up location and at the later time to find that our truck was not available. This was new to another customer not returning our truck. While there were other trucks on site we were told we had to wait for our truck to be returned. We waited one hour in the parking lot of Uhaul for our truck to be returned. This was especially difficult due to inclement weather impacting the area making our move more difficult the longer we waited in the parking lot of Uhaul for our reserved equipment to be returned. The customer service rep was unapologetic and did not offer any alternatives or ways to mitigate the extremely frustrating situation. Needless to say I will never us Uhaul again.

James D. 
Rating:
4.0

Customer did not leave a comment.

MARISA R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Answer phone

PAUL L. 
Rating:
5.0

Helpful, friendly, knowledge

MARK B. 
Rating:
5.0

After hours drop off but it was cumbersome. Website didn't work right.

David I. 
Rating:
5.0

Bill B in Hanover was wonderful! Polite- efficient and easy to deal with: move in was a breeze, thanks to him.

Bonnie S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Courtenay W. 
Rating:
1.0

The person hung up on my call - very u professional!

Andrew C. 
Rating:
5.0

A snafu when I arrived to get my trailer. None available. Apparently I was to go to another location quite a distance away. However, the gentleman on duty arrange a small truck which was a perfect solution.

STEPHEN B. 
Rating:
1.0

you suck

Bill H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  First Impressions 
Rating:
4.0

I would give an excellent rating but there was an equipment failure at the facility. The elevator on the Second level wouldn't work which is very inconvenient for me and I had to load the conveyor that was further away, twice, just to get to my storage unit. The manager was unable to initiate at pass card as the readers weren't working that day. She went above and beyond to help me and I thought she could really use more help. I think Kaneshya was outstanding!!!!

Janemarie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim E.  |  First Impressions 
Rating:
5.0

Your staff in Hanover is excellent. A pleasure to deal with.

Matthew P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tiana c.  |  First Impressions 
Rating:
5.0

Very convenient location. The facility is clean, and the staff are helpful and courteous.

Cassandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria h.  |  First Impressions 
Rating:
5.0

Polite...professional...a great value. What's not to like ?

TOM L.  |  First Impressions 
Rating:
5.0

The woman who helped us with the reservation was very efficient and helpful.

MEGHAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA H.  |  First Impressions 
Rating:
5.0

The staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.

PEGGY P.  |  First Impressions 
Rating:
5.0

i did the whole process online! Worked great!

Sarah B.  |  First Impressions 
Rating:
5.0

My husband was very pleased with the check in process and the unit. Thank you.

Shannon M.  |  Reservation 
No reviews have been submitted for this location.

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