Customer Reviews for U-Haul Moving & Storage of North Auburn

7,778 reviews

5110 Frontage Rd NW   Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking, There's a 26' U-Haul truck on the roof. Limited Parking.)

(253) 850-4396

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(253) 850-4396

5110 Frontage Rd NW
Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking, There's a 26' U-Haul truck on the roof. Limited Parking.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/a

Ernesto G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany G 
Rating:
5.0

Very kind employees, and quick and attentive.

Bret K 
Rating:
5.0

Customer did not leave a comment.

Jaime E 
Rating:
4.0

Customer did not leave a comment.

Glenn B 
Rating:
5.0

Customer did not leave a comment.

Metin C 
Rating:
5.0

Great job thank you. 😊

RAY E 
Rating:
5.0

I have rented from this location for my last two moves and each time it has been a flawless experience. The equipment was exactly what was needed and functioned in every way. My interaction with customer service over the phone and the manager at the location was exceptional. It made a very stressful part of my life as easy as possible.

David J 
Rating:
5.0

Great job 💕

Ellen B 
Rating:
5.0

The turn / wait time was next to nothing, very helpful staff. Thank you for making this easy

Alan P 
Rating:
5.0

Customer service has always been excellent here. 💯 better than your Federal Way location

John A 
Rating:
5.0

Quick check in and drop off. Knowledgeable employees.

DEAN Z 
Rating:
5.0

Customer did not leave a comment.

Richard J 
Rating:
4.0

Customer did not leave a comment.

VICTOR G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ken Z 
Rating:
4.0

Customer did not leave a comment.

Eric F 
Rating:
5.0

Customer did not leave a comment.

Denise T 
Rating:
4.0

Excellent service and selection - big UHaul facility, they almost always have what I need

David A 
Rating:
5.0

Customer did not leave a comment.

Jon R 
Rating:
5.0

Customer did not leave a comment.

Charity D 
Rating:
4.0

Customer service friendly and professional. The first van they offered had wiper fluid issues. I checked it before leaving the lot. They exchanged it promptly. Check out all the moving parts before leaving.

Jose B 
Rating:
5.0

Customer did not leave a comment.

Suzanne A  |  Overall Experience 
Rating:
3.0

They said over miles, I don't know, they said, your contract paper. I made a cart on the web site. I can't see the mile.

Jae Y 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
1.0

I was over charged for gas, however I now have proof to post on the internet that Uhaul trucks get 2.5 miles to the gallon. I have NOT received a call from the manager nor general manager after numerous requests. Its hard to believe Uhaul would insist that their truck would get that bad of gas mileage instead of just admitting a mistake happened when recording the gas I returned the with. Its a $10 complaint that has now sparked this negative review and will generate a new social media campaign to spread the word about This Uhaul store practices. I did not even mention that my reservation was canceled twice for no reason. That is a whole other story. THIS LOCATION NEEDS REVIEW!

CRYSTAL D 
Rating:
5.0

Customer did not leave a comment.

Marc C 
Rating:
2.0

Fuel charge of 4 gallons was BS. I got it with an eighth of a tank and I returned it with an eighth of a tank after getting some gas. I drove 10 miles total that doesn't take 4 gallons of gas.!

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Jay H 
Rating:
4.0

Customer did not leave a comment.

Donald H 
Rating:
4.0

Customer did not leave a comment.

BRIAN C 
Rating:
5.0

Customer did not leave a comment.

Mary V 
Rating:
5.0

Was helped right away and when I brought the trailer back I was helped quick to. Thanks

Michael G 
Rating:
5.0

Customer did not leave a comment.

Kiran M 
Rating:
5.0

Customer did not leave a comment.

Shelby D 
Rating:
5.0

U-Haul was amazing. It helped our move from state to state to be easy and less stress. Great experience indeed!

Lenard D 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Friendly helpful customer service!

Daniel W 
Rating:
4.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Employees were very kind, and helpful. Always a pleasure. Thank you U-Haul

Bret K 
Rating:
4.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

I received a quick, courteous service. Equipment was well-maintained.

Dean Z 
Rating:
5.0

Customer did not leave a comment.

William B  |  Overall Experience 
Rating:
5.0

The instructions for pick up were wrong it wasn’t o line pick up, the retail store was open.

Renee F 
Rating:
4.0

Customer did not leave a comment.

Bethuel K 
Rating:
5.0

Nice staff and service Thanks

Amanpreet S 
Rating:
1.0

Horrible was cheese cleaning fee for a clean trailer…. Chargeback already initiated

Imrit C 
Rating:
3.0

Do not let people rent Uhauls if there are holes in the roof. Also, maybe don’t tell your customer support that the reason you’re getting a call to change your location is because you over book your U-Hauls.

Jordan P 
Rating:
5.0

Customer did not leave a comment.

Natalie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR G 
Rating:
5.0

Staff was polite and have no complaints God bless Michael

MICHAEL S 
Rating:
5.0

I could still smell cigarette smoke from a previous rental and I did find a cig butt under the mat in the back of the van. Don't try to cover the smell up with a hanging coconut air freshener. After the van sat in the sun for a day, the smell was obvious.

Deborah C 
Rating:
5.0

Customer did not leave a comment.

NATHANAEL P 
Rating:
5.0

Super nice staff

Armando S 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Dena M 
Rating:
5.0

Customer did not leave a comment.

Gurbinder S 
Rating:
5.0

Customer did not leave a comment.

faruk q 
Rating:
5.0

Customer did not leave a comment.

Caral M 
Rating:
5.0

Bless you. Thanks

Beatrice I 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
4.0

Customer did not leave a comment.

james j 
Rating:
5.0

Great location..Quick & Easy in & Out

Charles K 
Rating:
3.0

I didn’t get a hand truck and blankets that I had requested. Then I got charged for them. Now I have to call and get the charges taken off. I also took picture when I picked up vehicle to show I didn’t get the supplies I ordered.

DARYL K 
Rating:
5.0

Great group of people to work with, you could tell they really enjoyed their job.

EDWIN J 
Rating:
5.0

Customer did not leave a comment.

LoriLee M 
Rating:
4.0

Customer service when I went to pick the truck up was great, people were helpful and friendly. But when I dropped the truck off I was told I went 157 miles, and was charged 250 dollars. I went from auburn to spanaway, back to drop the truck off in auburn, how in the freaking world was that 157 , being charged 250 dollars. So I would tell EVERYONE to log your own miles !!!! Don't get ripped off like I did !!!

Steve C 
Rating:
1.0

The staff were rude, one man was practically yelling at us, had no empathy or desire to help. Just very rude and awful staff.

Rachelle G  |  Overall Experience 
Rating:
5.0

Everyone was very polite and professional. Will rent equipment from here whenever needed, Thank you

robert m 
Rating:
5.0

Great customer service

Enrique S 
Rating:
2.0

Other than the threats and the different information that I was getting and then having someone take the truck while sleeping and not contacting me when they did it, being treated like I was trying to steal from them and charging me different price plus running my card without me being notified is not good buisness

PAGE K 
Rating:
5.0

Excellent customer service. Knowledgeable, well organized, attention to detail and it was easy to reserve truck, check out the truck, and to return the truck. Price was reasonable. Honest And the truck was very clean. We thank you for making our move stress free.

Synthia S 
Rating:
4.0

There was a hole in the gas tank, When picked it up was told it had 1/4 tank it was almost empty, I'm sure this came from all the gas coming out if the bottom if the truck, however I returned it half full and got no credit and list quite a bit of gas due to the leak

Victoria W 
Rating:
5.0

Customer did not leave a comment.

Ray M 
Rating:
5.0

Very Smooth transaction. Reservation was ready and on time.

Richard B 
Rating:
4.0

Customer did not leave a comment.

Diane B 
Rating:
3.0

I took a truck that had barely an 1/8 th of a truck out. When I returned the truck it was over an 1/8/h of a tank. I was charged an additional rate. I find this unsatisfactory.

VICTOR R 
Rating:
5.0

Customer did not leave a comment.

Wendy L 
Rating:
5.0

The facility was clean and well maintained. The climate control kept everything in good condition.

DAWN G  |  Overall Experience 
Rating:
5.0

I was expecting the keydrop off on a different place. Took me a minute to find it, other then that I was able to take care of my errand without a problem!

Danilo S 
Rating:
5.0

Customer did not leave a comment.

Calvin T 
Rating:
5.0

Great interaction at this Uhaul once again. i think we have used this facility at least a dozen times int he last couple of years and every time has been smoothe and quick.. Thanks again

Jan S 
Rating:
2.0

you double ordered my order on accident, told me many different dates and times about when my container would show up. It was way to small for the money you charged. Your systems need to communicate better from coast to coast. 2 outta 5 stars for sure

Tyler D 
Rating:
5.0

Customer did not leave a comment.

John F  |  Overall Experience 
Rating:
5.0

Your app sucks, your employees were great.

Greg S 
Rating:
5.0

Super easy to rent and return I plan on using them yearly for beauty bark pick up.

Bonnie H 
Rating:
4.0

Customer service was great! I know the trucks get a lot of wear and tear but I though the cab, while generally clean, could use a bit of TLC :)

Alicia T 
Rating:
5.0

The management was Superior to any agency I ever been to, the facility was cleaner than the hospital, I am amazed at the human capacity that this location displayed and everybody who works at this facility deserves an award, they are more reliable to their word then church agencies and far superior in handling situations than any church agency I have dealt with. This facility deserves an award in every employee and management deserves a raise

Ahmalak C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUSSAM S 
Rating:
5.0

Very helpful and professional!!

Brenda S 
Rating:
4.0

This truck was scary to drive because it ran very rough and smoked bad. It was a very stressful experience. I was afraid the whole time that it was going to break down.

Tasha W 
Rating:
5.0

It was fast and the service was excellent. Definitely will be coming back.

Maheleone F 
Rating:
5.0

Customer did not leave a comment.

Allen E 
Rating:
5.0

Customer did not leave a comment.

Serhii Y 
Rating:
5.0

Great service. All good. Thank you very much.

Paul S 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

SEGUNDO C 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Sawyer H 
Rating:
5.0

Customer did not leave a comment.

Carl P 
Rating:
5.0

Customer did not leave a comment.

Travis T  |  First Impressions 
Rating:
5.0

Update Google with accurate hours, we didn't realize we had 1 less hour then planned to pack everything.

Wendy F 
Rating:
5.0

You charged my card four separate times and held up more than $300of my money for four days! This was a major inconvenience.

STEPHEN M 
Rating:
5.0

Customer did not leave a comment.

SCOTT H 
Rating:
5.0

Thank you Ronisha! I was unable to get my truck online and when Ronisha showed up at Office Opening, she went right to work and got me going in 10 minutes. I was able to successfully finish my one day job and very much appreciated Ronisha's professional, friendly attitude and her knowledgeable method to get me out the door ASAP. THANK YOU RONISHA! THANK YOU UHAUL! Steve Renton, WA

Steven W 
Rating:
5.0

This was my first visit here and attemt at pulling something behind my truck.Everyone was very couteous to customer jar.

Carrie M 
Rating:
5.0

Initially, the trailer was full of debris but the attendant got it cleaned up for me before leaving.

Rodney N 
Rating:
1.0

I left uhaul because I could never get a response to my complaints about my truck and transport rental. So I took my storage business elsewhere. As someone who had been in customer service for 20 years I believe communication is key. I reached out to U-Haul several times and my issue was never resolved.

ANDREA Z  |  Overall Experience 
Rating:
4.0

The bathroom needs more attention! Cleaning is always essential. The storage unit was ok and met my needs! It should be prorated if you exit before the end of the month and left it clean!

cheryl p  |  Overall Experience 
Rating:
1.0

This rating is because for 15 months we paid our storage & INSURANCE to protect our stuff. The storage next to ours leaked oil/gas under the wall & ruined so many items including some sentimental items that can't be replaced but our insurance didn't cover anything not my bed that was covered or any of my grandkids baby items or anything else, so I don't know why we have to pay for insurance....I would at least like my insurance payments back since it was money spent for no reason!

Aimee R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaojian m 
Rating:
5.0

Customer did not leave a comment.

Jennielyn O 
Rating:
5.0

Always great service. No improvements needed at this time.

Christopher M 
Rating:
4.0

Customer did not leave a comment.

Anthony L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tess A  |  Overall Experience 
Rating:
5.0

Felt like one person at the desk was not enough.

JENNIFER B  |  First Impressions 
Rating:
2.0

I called the store And I guess was transferred to the All center. I was told at the time the store closed at 7 but the access was till 10 pm. I was excited because my help in unloading my truck lived in Olympia. So I told them to head up about 6pm thinking we would be done by 8 or 9 pm. I get to the store and start doing paperwork and checking in my transport. This was about 615. Then about 630 I’m done and the lady told me the acres was till 7 pm. Well I hurried and called my friends but they were already right down the road. So I had to leave my loaded truck at uhaul because I have no more money for gas and didn’t want to drive it back to my house 15 miles away. My entire hour I could have unloaded was wasted by paperwork that I couldn’t do online and the fact that we couldn’t get my car off the transport. The girl at uhaul had to help and direct us. And it took 20-30 min. Which left me no time to unload Today I get to try and unload it with my disabled self and my very disabled 67 yr old mother. I don’t think I have help. Because they came all the way up last night to help. Originally I was supposed to be able to return my equipment to this facility. Now I’m being told the lot is too full. Idk how I can move the truck off the facility to another place as it has no gas in it. This move took every penny I had. I am going to be driving on fumes in my own vehicle just to get down there today. I don’t know that I will ever use uhaul to move again. I paid a lot of money upfront and has issues at the pick up with the truck being locked and me having to go back and forth to the store to get it unlocked. I mean that used mileage and gas. He only way this will be resolved for me is if uhaul waives any daily fees for truck and transport. And if uhaul puts gas in the truck for me to take somewhere else or keeps the truck at the north auburn location and doesn’t charge me for gas

ANDREA Z  |  First Impressions 
Rating:
5.0

Thank you for being available.

Fabian S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shalameriea S  |  Online Move In 
Rating:
5.0

This facility is always very friendly and absolutely spotless inside and out. It is one of the nicest facilities you operate. I have been a customer several times for trucks for long distance and short distance moves. I’ve used the storage before and I am a current customer. It is such a friendly and well run facility

Michael H  |  First Impressions 
Rating:
5.0

They were also great at understanding my situation with the U-Haul bill. They are amazing.

Felicia T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maisy D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARIO D  |  First Impressions 
Rating:
5.0

It was a wonderful experience knowing that your storage is safe.

ANTHONY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIME Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin D  |  Overall Experience 
Rating:
5.0

Muy limpia sus instalaciones

Julio L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cody W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kayla D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rolando O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AUJANE O  |  First Impressions 
Rating:
4.0

Only problems I had was the hours of access to my unit during the week. I work 9am to 8 pm most day and there were times I needed to get access to my unit and could not. Access hours used to be longer on the week days and on weekends. I think they need to be later because most of us work and need the later times

ROBERT T  |  Overall Experience 
Rating:
5.0

I have used a fair amount of facilities in the area for my storage needs over the years and this facility is the only that did not get vandalized or broken into. My belongings were safe and I appreciate that. Should I have the need for storage in the future, I will return.

MEGAN W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josandra A  |  Overall Experience 
Rating:
5.0

Easy to get in and out, well lit, clean air.

Matthew R  |  Overall Experience 
Rating:
3.0

I've been using uhaul storage since 2019. Yes, I have too much crap and I saw the unit across from me was available so I called to see if I could reserve it. I was told yes... I received an email saying to pre-register, which I did but was assigned a different unit . I was disappointed that after talking talking to the agent no action was taken to reserve it.

Flo H  |  Online Move In 
Rating:
5.0

A very nice storage facility. Easy to access and wonderful staff. I would use their services again.

Chao B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tabitha B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dilicia A  |  Overall Experience 
Rating:
5.0

Thank you

Abdulrahman K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B  |  Overall Experience 
Rating:
5.0

I am giving good remarks, as I know the importance of a survey. Though I will say, when I reserved my unit, I expected to receive it. When I arrived, Uhaul loaded and help with me, I was told that my unit was given to someone else that morning. This was because someone did not read the notes. I will given two separate units to equal the same space. This was more then inconvenient. Just a heads up, ready the notes.

Darrin G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARENCE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yfa J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas L  |  First Impressions 
Rating:
5.0

I only needed short term storage and this was a clean secured unit. I always felt comfortable going over.

Kathryn B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B  |  First Impressions 
Rating:
4.0

The unit was clean, paperwork was smooth and efficient.

Michael S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica G  |  Overall Experience 
Rating:
2.0

I was going to leave the question about recommending the facility unanswered, because i was undecided, but since you required an answer, I could not put yes. The survey's fault, NOT the facility's fault. VERY POORLY DESIGNED SURVEY!! Overall experience was good. Staff was helpful. We were there for over 7 years. The one bad thing we found when we went to move out was the skylight over our unit evidently leaked at some point and damaged a few boxes and contents. We were never called or notified when it occurred. Then repairs were made as there was a lot of sawdust on top of our boxes. That was our one issue and after having that happen, I would probably never use a storage unit with an open ceiling again. The other complaint I have is these survey texts. They came every hour. Incredibly annoying. Yes, you got me to respond sooner because I wanted them to stop, but I don't think that's the best was to leave a good impression.

WARREN L  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joyce S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Y  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARCIA G  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. Thank you.

roke d  |  Overall Experience 
Rating:
1.0

This was supposed to be a 24 hr access facility back when I first used it. Then management changed hours without notice - I never could access it.

Sergey V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

aziz A  |  Overall Experience 
Rating:
3.0

The move in process was confusing. When I first arrived I was told in my instructions to go straight to my unit. When I arrived and opened it, a loud alarm went off. The intercom to me to head to the office for a key card. Is this normal for everyone to go threw?? It should be clear. When I was moving all my stuff into the unit, there was glass and some sort of brown plastic everywhere in the unit and red ooze coming out of the rat box. I was terrified to touch it. I emailed about it and never got a response. I even went into the office once about it but there was no one up there for almost 20 minutes so I left. The reason I gave an average rating is because this was the cheapest place in a warm environment that I could keep all my belongings while I was homeless. The move out process didn’t work on my phone so I headed to the front and waited another 20 minutes before I could get any help again. Will I do it again? Maybe. But improvements need to be made.

Grace E  |  Overall Experience 
Rating:
5.0

Clean, easy access, well lit, heated, great place. Highly recommend.

Chriss A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Candice S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carla R  |  Overall Experience 
Rating:
5.0

Great staff always helpful

Nannette W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vaeluaga a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRENT B  |  Overall Experience 
Rating:
3.0

Should be able to access your storage at anytime maybe hire security

JOSEPH J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCIA G  |  First Impressions 
Rating:
5.0

The employees were exceptionally supportive and understanding of individuals in transition. Thank you

Susan O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenniffer C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lavetta P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin S  |  First Impressions 
Rating:
4.0

Unfortunately, I’m a victim from malicious and conniving people who Defrauded me from bad business practices, forcing me too move around while proving my accusations on such people. They have bribed employees from various companies to Aid & Abet, as to steal evidence I hold. U-Haul was no different, who had employees participate in the same bad business practices of my Defrauders. I do not hold the Company to any liability this caused, as it’s the lack of integrity held by their employees. I suggest using your own heavy duty locks and not the one supplied, as there’s always a way to get a duplicate key.

Jayne K  |  Overall Experience 
Rating:
3.0

Overall good. But you kept raising the rate every few months! Would still be there and a customer if not for that.

Jessie O  |  Overall Experience 
Rating:
5.0

One of the best things is that they will automatically withdraw my payment. I live in Oklahoma now so that helps a lot.

ilene A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demarco L  |  First Impressions 
Rating:
5.0

Each staff member was kind, courteous, and always willing to assist. This was a winning combination that was appreciated. Thanks.

Danny S  |  Overall Experience 
Rating:
5.0

Thank you for taking such good care of my belongings‼️😁

Kristie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe b  |  Overall Experience 
Rating:
5.0

The Lady was very patient and helpful. It was nice that she will took the time to help get me a storage unit.

Jeremy H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

octavius S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline m  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ailia l  |  Overall Experience 
Rating:
5.0

The staff was helpful and the facility was very clean.

Karen M  |  Overall Experience 
Rating:
5.0

Zero issues and I could tell that my objects were safe, even when I had "forgot" to lock my unit from time to time.

samuel G  |  Overall Experience 
Rating:
5.0

Very nice staff and helpful.

Alice G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea J  |  Overall Experience 
Rating:
5.0

The one thing that was a BIG bummer was that I signed up for everything in person with a woman named Melissa. When I arrived a few days later to pick up my truck and walk to my unit, there was no reservation, and no storage unit under my name. The two wonderful people working that morning took great care of me, got me a truck and another unit.

Tracy E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave W  |  First Impressions 
Rating:
2.0

I had a double payment in August tried to get help on the matter and was not helpful at all...needless to say they got over paid by $139.95

Deanna R  |  Overall Experience 
Rating:
5.0

The lady was awesome that signed me up and the other lady that was doing truck returns was working her but off. The two ladies are super stars.

timmothy b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paige W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rita N  |  Online Move In 
Rating:
4.0

It wasn't explained to me how they charged me an extra day, plus, the elevator card reader was acting up.

Vanessa D  |  First Impressions 
Rating:
3.0

None

emmanuel p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosemary G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip B  |  Overall Experience 
Rating:
5.0

Nice staff and good experience

Billie D  |  Overall Experience