Comentarios de los clientes para U-Haul Moving & Storage of North Amarillo

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of North Amarillo

Clasificación general:

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Beverly B. | Overall Experience |
Clasificación:

Terrible place I will NEVER use U Haul storage again!!!!!

Trent R. | Overall Experience |
Clasificación:

The staff members that I saw consistently were very friendly and helpful, although there did seem to be a lot of turnover and new hires being trained often. The price of my storage unit seemed to be increasing incrementally, culminating in a $15 late fee for my unit in the last month (despite my account being set up with auto-pay and never having that problem previously). The unit itself was not entirely secure. There was a 6-8 inch gap between the wall of my unit and the one next to it, such that my neighboring unit’s owner could reach an arm in take my items if I hadn’t accounted for that. Elevator goes down sometimes and delays my ability to access the unit or remove items.

Joshua P.
Clasificación:

El cliente no dejó un comentario.

Debbie L. | Overall Experience |
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El cliente no dejó un comentario.

KENNETH H. | First Impressions |
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El cliente no dejó un comentario.

Julian R.
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El cliente no dejó un comentario.

Mohamed M.
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El cliente no dejó un comentario.

GERALD W. | First Impressions |
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El cliente no dejó un comentario.

GERALD W.
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El cliente no dejó un comentario.

Joshua R.
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El cliente no dejó un comentario.

ERIC G.
Clasificación:

The dolly needed grease and oil. One blot was missing And the customer service was aggressive. He Garland location was terrible. I will never use these locations again

Teresa H. | Overall Experience |
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El cliente no dejó un comentario.

Bruce H.
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Not much. The truck was out in front waiting for me with a half tank of gas.

Timothy M.
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El cliente no dejó un comentario.

CHRISTOPHER SHAW P.
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Awesome Customer Service! Thanks U haul

Esperanza E.
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El cliente no dejó un comentario.

Anthony A.
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El cliente no dejó un comentario.

MATTHEW H.
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El cliente no dejó un comentario.

Dee F.
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El cliente no dejó un comentario.

John P.
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Tremendous Service. These people are great.

KIM CHARISSE M.
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El cliente no dejó un comentario.

agustin L.
Clasificación:

Overpaid for fuel supply. Gauge was sticking until it jumped to full. Was supposed to return it with half a tank but gauge didn't indicate fuel until it was in the full position. Asked for a rebate refund but no action was taken

Willie S.
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El cliente no dejó un comentario.

Rick M.
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El cliente no dejó un comentario.

Rick M.
Clasificación:

I had to rent this vehicle because they kept changing my apt for hitch install on my van. They had originally quoted me $2something then raised it to $7something. I finally had it installed today for almost $400. Then it took all day and have to go back to install the light connector. I felt like this amount should of been applied to my hitch installation because I wouldn't of had to rent this truck had it not been for the store error. Also the hitch was supposed to be there today and it wasn't and had to be brought in from a store 2 hours away. Horrible customer service. The manager did what she could but then was on her way to Abilene today.

Kimberley P.
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El cliente no dejó un comentario.

MARK S.
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Had incorrect mileage on contract by 200 miles (glad I caught), I did not want insurance, added insurance and said could not reverse charge. NOT HAPPY

Jose C.
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El cliente no dejó un comentario.

JUAN O.
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El cliente no dejó un comentario.

DUAIN G.
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Truck smelt like piss!

Karalee T.
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El cliente no dejó un comentario.

DAVID L.
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El cliente no dejó un comentario.

Greggory L. | Overall Experience |
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The facility and staff were top notch!

Jerry M.
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The staff were grumpy, cussed a lot and provided help grudgingly. Service was fine. Just needed a bit of an attitude adjectment.

Marlin C.
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El cliente no dejó un comentario.

melissa D.
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El cliente no dejó un comentario.

sheila T.
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Get workers like Gabrial, he was awesome !!

Miranda G.
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El cliente no dejó un comentario.

LEVIE S.
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Great customer service, which is rare these days. Awesome job 6th Street crew...Amarillo rocks!

MATTHEW DON R.
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El cliente no dejó un comentario.

CHARLES W W.
Clasificación:

Fast friendly service

TIMOTHY L.
Clasificación:

The staff person was very friendly and helpful; however, service was slow and took a long time to check out as it seemed they were short staffed. The truck should have been ready and the requested items already in the truck. They had to move several other trucks to get to ours. They should improve the efficiency of the process. This was the same experience we had last time we rented there. It would have been great if the truck had cruise control for our 7 hr drive.

MONA G.
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El cliente no dejó un comentario.

Chad M. | First Impressions |
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El cliente no dejó un comentario.

BERTHA C.
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El cliente no dejó un comentario.

CHRISTOPHER L.
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El cliente no dejó un comentario.

Tommy R.
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El cliente no dejó un comentario.

Michael L.
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Great customer service!

Eliseo G.
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El cliente no dejó un comentario.

Eliseo G.
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El cliente no dejó un comentario.

MICHAEL C.
Clasificación:

Phone line

james G.
Clasificación:

Very clean

shalisse B.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

Timmothy S. | First Impressions |
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El cliente no dejó un comentario.

Aminata D.
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El cliente no dejó un comentario.

Letha T.
Clasificación:

I don't see anything with the way you all run Uhaul and I wouldn't change a thing. I am very pleased with all the good service smiles and very nice people.

JASON M.
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Everyone was friendly and professional. I would definitely use them again.

Steve M.
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The truck I used was not in good condition, was uncomfortable, and was not really very clean. The truck just wasn't as well maintained as I thought it would be by reading your website and advertising.

Bruce H.
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The staff was overwhelmed by the flood of business Friday evening, but were exceedingly friendly, helpful and respectful. The arrangement and product displayed in the store was the best that I have seen. The storage locker area was very clean and well maintained. They need a better accommodating arrangement to receive equipment being returned. I was barely able to get the bumper of the 10ft truck off of the road.

SYED A.
Clasificación:

Very slow. Little rude.

Michele L.
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El cliente no dejó un comentario.

Jake M.
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El cliente no dejó un comentario.

RUSSELL R.
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El cliente no dejó un comentario.

Erin W. | Overall Experience |
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There was even a restroom in the storage building!

CHRISTOPHER C.
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Trucks not all beat up with not fixed damage Also an agent with brains I e unloading point and destination big springs tx agent puts truck drop off point Henderson to 150 miles away

BRADLEY H.
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El cliente no dejó un comentario.

JEFFREY ALAN H.
Clasificación:

El cliente no dejó un comentario.

Ginger D.
Clasificación:

Nice place but they need more help!!!! Was able to tell anyone about the condition of the truck.

RODNEY DEWAYNE B.
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El cliente no dejó un comentario.

MICHAEL D.
Clasificación:

the best place ever to rent

Michelle H.
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El cliente no dejó un comentario.

STEVEN D.
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El cliente no dejó un comentario.

Sheryl K.
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El cliente no dejó un comentario.

Timothy K.
Clasificación:

Equipment was not at location booked and I was not informed of change, so was unable to get equioment on day requested, due to store closed 2 minutes before I showed up. Poor communications.

Lance R.
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El cliente no dejó un comentario.

MD Iqbal H.
Clasificación:

She is very helpful. Thanks

Kelly E.
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El cliente no dejó un comentario.

RUBY B.
Clasificación:

I used to rent a uhaul for the whole day for the same price as it was this time for 5 hours. I felt super rushed. With moving already being a hassle, having to throw everything in my new home instead of unloading at my pace absolutely sucked!

terry J.
Clasificación:

I recently moved from Greenville, SC to Amarillo, TX. I used the Uhaul Uboxes to ship approximately half of my household goods, which was approximately 3 bedroom house worth. I desired to have shipping containers dropped off and picked up at both my point of origination and destination. I chose Uboxes as it seemed to have the best price. For the Greenville location, Uhaul was not able to drop off all four of the Uboxes as their driver for their tractor-trailer was out sick. They did bring two boxes by a smaller trailer and then picked them up and dropped off two other boxes using the smaller trailer. This was not a problem for me as I had a week to pack them, but it would have been a problem if I only had one day to pack. My real problem was at the destination in Amarillo, TX. The Uhaul location would not drop off the boxes at my house, even with the smaller trailer. So, this defeated the whole purpose using the Uboxes. I ended up traveling back and forth from the Uhaul location and my house for 12 hours to bring my household goods to my house. As for cost, the quoted price is for transportation of the Uboxes between Uhaul locations. Not part of the quote is the cost of delivering/picking up the boxes from your house to the Uhaul location, which can add up. I also used Upack to move the other half of my household goods. That process was very smooth as they delivered the trailer and picked up at both locations for the time previously arranged. The price was also comparable to Ubox and the space in the trailer is much larger than the Uboxes so it makes packing easier. In my opinion, Uhaul would like to compete with the various moving container companies (PODS, Packrat, Upack, etc.). However, from my experience, the Uhaul locations are not set up to effectively implement the moving container idea to deliver/pick-up the containers when scheduled.

Toby S.
Clasificación:

Very professional and friendly workers at sales counter

ZACHARY A.
Clasificación:

I have used this location for many rentals and storage needs; I will continue to use this location for that unless something changes.

Renea B.
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No complaints at all. Quick, friendly, knowledgeable

YVONNE L. | First Impressions |
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I had a really good experience, the sales rep was awesomely

MARK L.
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I'll b back!!!

Steve C.
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El cliente no dejó un comentario.

Russell B.
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El cliente no dejó un comentario.

Kaylee V.
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El cliente no dejó un comentario.

jerry R.
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El cliente no dejó un comentario.

Alan A.
Clasificación:

I was able to extend my rental through customer service line and return was quick and painless. U-haul brakes were subpar and the battery light was on. Other than that, everything went well.

Eleibeth R.
Clasificación:

I was highly disappointed by my experience. First of all the location is highly understaffed, I was ignored and pushed aside, a lady was allowed to cut in front of me at checkin. After waiting 30 minutes the clerk was very kind and helpful but I felt sorry for him because he had been yelled at by a previous customer and it made him very on edge. I have to say I don't think I will is uhaul again.

Leroy B.
Clasificación:

Friendly and helpful

CHERYL JOANNE B.
Clasificación:

Paid for a dolly but was not in truck when arrived at location. Had to rent another dolly in a different town which was incredibly inconvenient and added extra miles and time to overall move.

Marty W.
Clasificación:

Never answers phone and if they do we get put on hold for over 30 minutes at least and there's never anyone in the store. It takes the front desk an hour literally to get through a certain customer so we're waiting for at least an hour there. It's ridiculous.

Tim L.
Clasificación:

The return process was not smooth. The return area was blocked so we were hanging into the street until we found the one and only person who was working. The staff (check out and check in) were very nice and helpful.

Richard S.
Clasificación:

Courteous staff.

RICKEY M.
Clasificación:

They took care of us very well and will refer them to our friends.

Phillip S.
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El cliente no dejó un comentario.

WILLIAM C.
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El cliente no dejó un comentario.

Tristyn D.
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El cliente no dejó un comentario.

Marie T.
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El cliente no dejó un comentario.

Lisa M.
Clasificación:

You guys are AWESOME!!! You take excellent care of the customer!!

Rachel W.
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El cliente no dejó un comentario.

Tracy W.
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El cliente no dejó un comentario.

Karla G.
Clasificación:

There isn't they were all kind and very helpful. I would return if I ever needed help again

Danny F.
Clasificación:

El cliente no dejó un comentario.

Jon D.
Clasificación:

El cliente no dejó un comentario.

Keith L.
Clasificación:

El cliente no dejó un comentario.

Benjamin M.
Clasificación:

Gabriel was so helpful and funny.. definitely an asset to your company.

Crystal M.
Clasificación:

Very clean and helpful location. Easy drop off.

Ryan B.
Clasificación:

The rental employees were very friendly and quick.

Erika H. | First Impressions |
Clasificación:

When trying to return vehicle after business hours while trying to check out it couldn't verify my location. My location was clearly on as it was working on other applications. I walked the property for 20 minutes trying to refresh and restart my phone to avoid a $20 fee and i still get stuck paying the $20 fee.

Carol W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gayla B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul S. | Overall Experience |
Clasificación:

We told the people that were working there multiple times I have moved everything out. Then here comes a bill in the mail. Ridiculous

Gayla B. | First Impressions |
Clasificación:

The staff at U-haul North Amarillo were very helpful, friendly and professional!

Carmen G. | Overall Experience |
Clasificación:

Estube muy satisfecha con el cervicio q me dieron,la instalacioene en muy buen service.

Katasha C. | First Impressions |
Clasificación:

The storage was nice they gave me just the right size I needed

susan g. | First Impressions |
Clasificación:

The customer service is greate they are really friendly and helpful when you rent a storage unit we had a great experience at Uhaul Moving and Storage North Amarillo

Connie A. | Overall Experience |
Clasificación:

Customer service was great. The guys at 6th street location are awesome.

Melony C. | Overall Experience |
Clasificación:

The cleanest safest storage facility I’ve used! Being able to reach by chat email or phone is non existent!!!

justie m. | First Impressions |
Clasificación:

Would be nice if you had handicap units on first floor. Im on a very fixed income, so can't afford first floor so I am upstairs, staurs are going to be a killer. Will I be covered if I fall on stairs?

Paul M. | First Impressions |
Clasificación:

No problems all staff were knowledgeable and very helpful

leah t. | Overall Experience |
Clasificación:

The thing I don't understand is when I got the U-Haul truck and move my things I have put $100 deposit down. They told me they would not need all the money and they took all of my money of my mycard

Steven V. | First Impressions |
Clasificación:

I rented a 10 X 10 X 10 storage and it was in two separate units. Even though they were next to each other I had trouble getting the small amount of furniture into them both. Also now two locks.

Richard H. | Overall Experience |
Clasificación:

Great customer service!!!

chynthia r. | Overall Experience |
Clasificación:

I got a month free because I used the Uhaul facility in Murrieta Ca, it was just what I needed moving to a new place. Chynthia Richardson Christ JESUS IS LORD

chynthia r. | First Impressions |
Clasificación:

Very friendly, knowledgeable about the area, went above and beyond the call of duty. Matthew is a keeper for your company.

Paula G. | Overall Experience |
Clasificación:

Great!

Charlotte O. | Overall Experience |
Clasificación:

I was VERY pleased with all the staff at that Uhaul place.

Emily W. | Overall Experience |
Clasificación:

It was a great experience and kind people and I will definitely come back if I need a storage unit again

Joe K. | Overall Experience |
Clasificación:

Yep

freda b. | Overall Experience |
Clasificación:

Amarillo - 6th Street location. Need CSR at the counter at all times. 2-3 customers waiting for person to show up - they're performing outside work instead.

SHENEE T. | Overall Experience |
Clasificación:

None

avalee d. | Overall Experience |
Clasificación:

Never could reach a person at the location, always got a person at a call center. Emailed the manager, never got a response. Raised my rent after being a customer for 2 years due to renovations made.

Wendy Q. | Overall Experience |
Clasificación:

These guys are great!

Yanette B. | Overall Experience |
Clasificación:

Will use them again in the near future if ever needed

No se han enviado comentarios para esta ubicación.

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