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Davonia DCustomer Reviews for U-Haul Moving & Storage of North Amarillo
Testimonials From Recent Customers
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This is a excellent place to rent management is very good Maria Carmen is a excellent person she makes sure you well take care thank you
Dilcia Cnothing
SUZANNE YMark was excellent with assisting me in pick up and drop off. This is the only location I Yousef for all my trailer needs
DAVID LWe had a great experience in both locations! Thank you and Merry Christmas
WILLIS BI'll always use this location when I need something from Uhaul. Maria, Isaiah, Trey, and the rest of her team are top notch!
JANICE RI originally ordered the truck with a lift so I could move my Harley with my house to Clovis NM and once I got there they only had the small truck and I was stuck with it and it took me two trips to get everything and I made a complaint and was not compensated at all! The guy changed my original reservation and there's nothing could do about it and ended up spending almost a 1,000.00 to get moved! It's bull and I'll never use U-Haul again!
EVELYN SBoth employees who were working that day were excellent. Very respectful and kind. Both had a warm personalities. I didn't get names but both were young Caucasian female and male. The male didn't a fantastic job getting us hooked up and on our way.
Jonathan DI can't think of anything that could have been any better!
JANICE RThe two gentleman were rude starting off. The main guy was named Mark. There was another Hispanic gentleman that was on his phone the while time. They explained the process but you can tell they don't enjoy there jobs!
SHANE MEveryone answered my questions and was very helpful! I have been using this site location on 6th for a long time!
Marcelina S | First ImpressionsZero lighting
MARLON R | Overall ExperienceThe guys at the drop off location were helpful, considerate, polite and very helpful. Highly recommend this location.
DEWITT RMaria was great and honest. I felt comfortable renting from her and got a good discount on our truck for bringing it to Arizona.
ROBIN MThe people in Amarillo were great!
DIANA MMaintenance of your vehicles is critical. Lives depend on well maintained vehicles.
Rita MEverything went smoothly. Mark C and Isaiah were very kind, well-spoken, and helpful. If my husband and I ever need another UHaul we will most definitely come to this location!
ERIN PThe best
DILCIA CNothing.
ELLA DGreat customer service!
JIMMY NNearly new truck. Full of flys! Taillight out. Parked across a busy street. Had to do most of the check out myself! Had to have an emergency contact that they called to verify! Rented for 30yrs and never had these problems.
Brian OFast in, and out.
DEBRA PMaria is absolutely amazing! Thank you for your patience and help Maria, you made a very difficult move manageable for me! God bless you for your kindness
Debby H | First ImpressionsVery bad experience, then sent me with a trailer that the wheel hub was bad that left me on the side of the road two times and lost 6 hr of work time. Absolutely worst experience I've had with any business, and was my first time using U-Haul at all. Don't know if I will at all after this
LANCE SGreat service by the young woman running the counter!!
RICKY DMake sure the mirrors are clear for the driver thank you
HAYDEN GVehicle wasn't ready @ assigned time, but man and woman @ desk got things ready quickly. Prior shift didn't do job.
ELMER WHad a very good experience. Got our job done!!!
VANCE PSurprise! There are always extra charges they don't tell you about. $1.09 for mileage? No clear communication of expectations. Next time I will hire a mover with their own truck.
KENYON HAbraham and Kevin at the U-Haul on CANYON DR helped me out big time. I was in a bind as my motorcycle broke down and I needed a way to get it home to Fort Worth. These guys went above and beyond to find me something on a Sunday.
HUNTER MService was excellent. Thank you
DAVID JThe 6th street location in Amarillo, Texas is always prepared to meet my needs. I used one of the moving services as well. Chris and his team did a great job getting me moved on several occasions. Great job and thank you for the services.
BOBBY WConner and Olivia were so helpful in resolving my storage issues when I arrived. I am so grateful for their help
Charles C | First ImpressionsLove the staff at this location. Brilliant personalities.
KRISTI BThe pickup and return process was so easy and the young lady at the pickup location was excellent. She was so helpful. The truck was very easy to drive and in great condition.
Jana CThank you for a good experience
ALEX GManager lied to me about price and then wouldn't honor it.
CHERYL TThe ramp tilted off when a friend was walking on it. If it had been me I'd have fallen. Also, the clerk was abrupt and dismissive during checkout.
ALEXINA BServices was great, truck was old and was really rough to drive.
TROY BBest Uhaul in town. Maria was quick and prompt on all replies and really helped me out. 10/10
Casey H | Overall ExperienceBigger location
ROBERT TThe worker was rude and impatient.
AUSTIN Sthe rim and tire combo that were on the front axle of the trailer appeared to gave an incorrect offset for the trailer. it place the tire to close to the inner fender which caused the inner fender to rub the tir red once it was loaded causing a blowout less then ten miles into the trip.
Terry RVery decent people and environment.
Alvin W | Overall ExperienceGreat folks working at the pickup spot. Helped us get the truck and trailer hooked up and found us a discount.
MARK WTook too long to get to the desk was supposed to pick up truck at 11:00 am doing get it till 12:30 because the system was down and there were so many other customers. Had to drive to a different location to pick up dollie.
DANICA HMe tratarob muy bien y me ayudaron en todo
TANIA R | First ImpressionsRoaches bad
MACK L | Overall ExperienceI was informed that I would be able to add additional days to my rental if needed, but I was called the scheduled day of my return and told that the next customers for the vehicle were waiting on site. I had to inform them at drop-off about the failing transmission and vibration, but they were already sending it back on the road without any knowledge of its condition.
Inq SI was charged extra for going over mileage. Picked in in Amarillo and had to go to Groom to load truck, then to Lubbock, my destination. Please work with people who live in smaller towns where U haul isn't located. Thanks.
DEBORAH HPower windows on ALLtrucks please.
ALFREDO GBoth pick up and drop off location were professional and efficient
DNNIS DThe fuel.was marked at 1/2 full when it was at less than 1/4 tank.
Paul PGet some trucks with cruise control, power windows. Power door locks would also be handy.
DENNIS CHonestly, for my experience, nothing. Sean and Isiah were great, and the only issue ended up being the wiring connector on my Jeep. Isiah worked his butt off to make sure everything worked fine. Sean was very pleasant and knowledgeable, if needing a trailer in Amarillo again I'd definitely go there.
BURTON MI would have thought this was a brand new store, it sure looked like it was when I walked in, but it's not. I don't know exactly how long it's been there, but the supervisor, Maria told me she has been the boss lady for the past 8 years. When I say I got great customer service, I declare that aspect was just a portion of how impressed I was with my entire experience. We all hate to move. Whether its across town or cross country, it pretty much fills up a whole bucket full of stress, hurdles and aggravation. We involuntarily find out what kind of person we really are. Some of us unexpectedly find out we should have been going to a therapist a long time ago. We also realize how much satisfaction many customer service personnel get out of being jerkface no-sayers, ie; car rental places and a few uhuals in my past, to be quite honest. So it's special when a sales rep recognizes that I'm stressed the f out and can't find where I put my drivers license, no I don't know my zip code and no im not typically this filthy and stinky, yes I got lost, I'm SORRY I'm not an idiot just pls be nice to me. Maria was compassionate, PATIENT with me, and professional, she was talking some great stuff about her employees. Her store was in perfect shape. She has super security system set up all throughout the premises. I appreciate that very much. Ultimately, it's boils down to she's great at what she does and loves what she is doing because she is a great person who cares about others. She is the type of person who can go work anywhere and shine. I hope Uhual recognizes what a gem yall have. Yall better be paying her really well and sending her on vacations. She deserves it. Girl Power!!
Jami A | First ImpressionsThe manager or owner called my Employee to advise she is noting account and blocking because. she dropped off unit in Dumas Texas on 8-21-24. we have a corporate account with uhaul and when i reserve it states drop off is optional, but the lady told TM she is charging us over $400. Terrible service from that lady from 6th street location in Amarillo!
REINA GI had a reservation to get Dollie's and a trailer, didn't get the equipment. Lady in front of me had a reservation for a whole truck and they had already given it away. What's the point of reservations if it won't be there when I pick.
Rhonda JWhen I first stored my belongings here, the facility was nice, clean, and very secure with easy yet guarded access for account holders. However, when I went yesterday to clear out my unit and remove my stuff, things had changed. First, the sliding doors would not open with my access card nor would they open from the inside automatically. I had a truck and movers but could but get my things out because of the non working door. Waited 30 minutes in the office to even tell anyone about the doors, and then 30 more minutes before anyone came to fix it. Once they jimmied the doors open, I was able to start moving out. For the first time in two years, there were baby roaches ALL over the lower level hallways. Though I found none in my stuff at first, the couch that was by the door inside my unit had them under the cushions. I check my stuff every month and for two years, no bugs have been in any of it. I had to throw the couch out because this storage unit allowed an outbreak of roaches to take over it's hallways unchecked. I expect crap like this of cheaper storage facilities, but not when I'm paying nearly $150 a month for this supposedly super nice facility. Disappointing to say the LEAST.
Amanda C | Overall ExperienceMaria Vick made my experience a great one with uhaul. She went over and beyond the call of duty. If I ever am in amarilli again, I will go to this location.
Erich K | Overall ExperienceThis team has something special. I hope it lasts
samuel g | First ImpressionsThe staff was friendly and thorough. The complimentary water was a plus too. It was very hot the day I moved out of my storage and they offered water to cool down. Great service and experience. Gracias
norma w | Overall ExperienceMaria and Sean were great to work with. They made the process of renting a trailer and a storage unit super simple. Sean made sure the trailer and lights were in working order and Maria made sure the storage unit was big enough but not bigger than what we needed. I would highly recommend this place to anyone looking for storage and moving solutions.
Murray M | First ImpressionsThey are always so very friendly and helpful. I walked in and was greeted upon entry and the che k out was so quick and efficient.
DANA S | Overall ExperienceAbraham, was very helpful as far as giving us tips for the move and he was accommodating. We will rent from this place again.
Anna C | Overall ExperienceThe manager Maria was amazing! I'll work with uhaul just because of her
Patricia P | Online Move InMy unit leaked and destroyed my wedding memorabilia and wooden jewelry boxes. I still need to file a claim tomorrow. I left on 20 march, and I was still charged on the 21st for another month. Waiting for management to call and give me my refund
Shawn D | Overall ExperienceIt very safe good storage everything thank u
GAVIN D | First ImpressionsI am just waiting on my refund and I pray it gets returned have a positive day
LESLIE M | Overall ExperienceThe staff at the Amarillo 6th street office are extremely helpful and professional.
Shawn D | First ImpressionsGood customer service!
Doris C | Overall ExperienceStaff was soooo helpful and kind
Keith C | First ImpressionsAmazing people and security is A+
Kristi B | Overall ExperienceMaria was amazing and gave excellent service!
Benjamin P | Overall ExperienceThe manager was really rude. Not a place I would recommend for a nother person! Until you get some better management! Bothe woman managers were very rude and unperfestiomal.
VICTORIA A | Overall ExperienceSinage directions to 2nd floor were not seen so it took awhile to find the stairs
Clark J | Overall ExperienceAwesome
CLIFTON H | First ImpressionsThe manager was very helpful and friendly.
Michelle A | First ImpressionsI appreciate the lock they left in the storage.
Laura R | Online Move InThe directions in the facility for the stairs were not posted anywhere. When the person we talked to about our storage area said if we had any questions to call her and then when we tried to call she never answered. It took 45 minutes to find the stairs and our storage unit.
Clark J | Online Move InCharged me after I had moved out and still waiting to get my money back.
Donald B | Overall ExperienceThe staff was vert knowledgeable about the vehicles and the process, I was in and out in less than 10 minutes. It was a pleasure dealing with the staff at this location.
donavan l | First ImpressionsIt says climate controlled however when I was moving my things in yesterday it sure seemed very cold not only in the hallway of the facility but in the storage unit itself. It isn't very easy to get to because of all the broken equipment blocking entry ways. Staff is super nice and I appreciate that.
Stephanie R | First ImpressionsEveryone was very friendly and helpful. The storage location is kind of in a weird spot but is doable, but dont appreciate me having to swipe my card every time the door shuts when I'm moving in.
alan s | First ImpressionsManagement was very helpful, friendly and professional. Enjoyed doing business with her.
Mary C | First ImpressionsThe standard presentation of the brand is outstanding everyone has done their job on the forefront as the face of uhaul at this location and it's a clear reflection of the manager, but I'm disappointed in how my personal situation was handled, although I would love to Give 5 stars I won't because I didn't receive 5 star service my safety and freedom was compromised on top of the huge inconvenience and set back I'm I'm. Still goingnto expirience long after I return this truck because I am nothing but a number and a dollar sign to this company. I do not recommend uhaul not to my friends family and/or word off mouth. I leave this with dignity and respect so I won't air out my experience in detail with thee intention to slander this brand.
Erika H | First ImpressionsGreat service.Friendly and helpfully staffing.secure site where there are no issues over theft or vandalism. Very clean facility. Kudos to Maria,Rudy, Stacy , Isabelle and the rest of staffing at North amarillo storage facility. Thanks to all.
David D | Overall ExperienceIsabel was very knowledgeable and helpful during check-in and completion of storage rental.
BRAD B | Overall ExperienceStaff was very pleasant to work with.
MICHAEL S | First ImpressionsStaff very helpful and knowledgeable,friendly and made me feel welcome.
David D | First ImpressionsGreat customer service! Customer service representative appeared to be new, and the General Manager was there working with us every step of the way. I am giving this review and "Excellent" rating not only based on my experience, but also how the GM treated her employee. She was very caring and friendly to both of us. Facility was clean, and I felt reassured with all of the security device present.
JASON H | First ImpressionsMaria was such a great help, If I need to use Uhaul in the future the 6th Street location will remain the location I use.
Gia T | Overall ExperienceN/C
Leroy T | First ImpressionsN No
lewis b | First ImpressionsI was told way back in feb that y stuff was going to be auctioned off. No warning or anything. I believe i was a few weeks behind. I triedt contaxt someonebut gotno answer. Thats all the things in this world. My ex and his friends stole everything i owned then you guys did this. Ive lost all faith in people and now have nothing again. Thanksgir caring
Jimmie W | Overall ExperienceEverything was good
Darren J | First ImpressionsThey storage I still believe with gone Grandview were really nice thank you
Blaine M | Overall ExperienceThe only bad thing is the next day I went to go put my stuff in storage they put a lock on my unit I had to go all the way back to the front office to have them come take the lock off I don’t know why they did that but that was unnecessary it was empty I was getting ready to put stuff in it
DANIEL B | First ImpressionsThanks for everything!
Carmel B | First ImpressionsGreat job y’all!!
George C | Overall ExperienceI'm A Disabled Vet & The Employees Who Work At The SW 6th Ave Facility Went Above & Beyond To Help Me, Even With Every Little Detail. I Couldn't Have Asked For A Better Crew. Thank You Very Much For All Of Your Help. Stay Safe. HOO-AH!!!
Russ J | Overall ExperienceGreat customer service, convenient, and excellent customer service!
Tina D | First ImpressionsYou have charged me $748.43 and $150.50 on 18 October 2021. On October 25, 2021, you have tried to charge me $27.40 and $9.10. I am requesting this money to be return to my account. You have never given statement of charges for these amounts. I will never use your company again. I do not have storage area or rental truck so why are you keep taking charging my account
Susan S | Overall ExperienceLove U-haul They are friendly and very flexible.
Mary M | Overall ExperienceManager is very helpful and cares about her customers and what is done for children and family in the community I would never go anywhere
Mary P | First ImpressionsJoel and Amanda are the best things on God's green earth I am so thankful t