Customer Reviews for U-Haul Moving & Storage of Niagara Falls

3,796 comentarios

2485 Military Rd   Niagara Falls, NY 14304
(Across from The Griffon)

(716) 297-7546

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 297-7546

2485 Military Rd
Niagara Falls, NY 14304
(Across from The Griffon)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very nice staff

Christopher A.  |  First Impressions 
Clasificación:
5.0

Everyone I dealt with was great and they especially helped me at the end. Thank you so very much.

deborah l.  |  Overall Experience 
Clasificación:
5.0

Long line during pick up

william L. 
Clasificación:
5.0

I have rented storage at UHaul several times in the past and was always pleased. The building is secure, well lit and climate controlled. I would definitely recommend this place 

vickie f.  |  Overall Experience 
Clasificación:
4.0

The hub through Niagara Falls had excellent customer service and very nice staff. The satellite system and customer service through the direct business line were terrible and not helpful, leaving the burden on us to deal with the failings of the business system.

Victoria B. 
Clasificación:
5.0

I've rented Uhauls many times this was the first time from this location. Not that I had bad experiences from the other location but this location will be my new go to when needed. The gentleman was extremely friendly and very prompt when picking up the truck. I was in and out in less than 5 minutes and returning after hours was a breeze because he explained in detail what to do. Gracias

Kimberly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H.  |  First Impressions 
Clasificación:
5.0

Continue your good service.

sean M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maureen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WilliamJr M. 
Clasificación:
4.0

Everything went smoothly. I didn't need a lot of 'extras' with my reservation, just the truck and that sufficed for my move. The attendants were cordial and prompt.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAMARIE L. 
Clasificación:
5.0

Staff was friendly and professional. Easy rental process

Elisabeth Carrol S. 
Clasificación:
5.0

Everything was super smooth and easy. The guy at the store was knowledgeable and personable and answered the questions we had.

Rachel G. 
Clasificación:
5.0

Very clean facility, lots of nice amenities, all for the same price as other self-storage places.

Bruce B.  |  First Impressions 
Clasificación:
5.0

Nicest storage unit I've ever used. Super clean with very helpful staff.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

marc G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

Review your phone / internet reservation system , it was frustrating trying to reserve a trailer this way . I actually had to go to the u haul , military rd Niagara Falls location to confirm my reservation . Once there the staff was knowledgeable , friendly and very knowledgeable. From that point on my experience was excellent ..

DAVID MITCHELL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy F. 
Clasificación:
5.0

The rep I dealt with was great. Second time I've dealt with him and was equally impressed both times. Fast, friendly and efficient.

joel S. 
Clasificación:
5.0

Great interaction with staff. Professional and polite. Truck was ready to go when I arrived.

david L. 
Clasificación:
3.0

The truck kept having issues and stalling and wasn't in very good shape.

Isaiah M. 
Clasificación:
4.0

Every thing was fine, easy rental process, easy return.

James G. 
Clasificación:
5.0

Returned truck the customer service representative was ready for me when I arrived and returned truck in just a few minutes thank you!

Christopher C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry H. 
Clasificación:
5.0

EXCELLENT AND FAST SERVICE

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke M. 
Clasificación:
1.0

Let them know they have to return at your location only before they drive far away and try to return at another U-Haul. Only to be turned away and have to spend hours on the phone and online trying to figure out what to do with the vehicle and where to take it. Ultimately returning it 25 miles out of my way and had to pay for the miles. Also had to pay a friend has money to drive me there

Judy C. 
Clasificación:
5.0

Early morning pickup was met by staff who were professional, courteous, and were able to get me on the road in a matter of minutes!

Abel A. 
Clasificación:
5.0

Everything was excellent.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
5.0

Have the manager, John, continue to do the training of his employees. John was outstanding at his position! Ability to communicate, multi-task, and work efficiently is exemplary. Went above and beyond to help and assist.

michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

organized friendly highly reccomend

Joe R. 
Clasificación:
3.0

Management and some team members were not fully trained or equipped. Had several issues with the facility which is why I left it. Too much hassle just for storage.

Diamond J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

Not sure anything could be better. Everything was great. I was greeted right away and politely. The lot was plenty big with plenty of signs and lot stripes. I even dropped off the unit 15 minutes after they were closed and had no problems with that.

Chuck P. 
Clasificación:
4.0

Manager is very attentive to peoples needsk

vincent C. 
Clasificación:
4.0

El cliente no dejó un comentario.

gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
1.0

I ordered a 15 foot truck for a 24 hour period. When I pick the truck up the next day, I was told that I only had it for 17 hours. On the order sheet they gave me, the day before, it clearly stated that I had the truck for 24 hours. The truck was in terrible mechanical condition. When I applied the brake, the engine raced as if I was flooring the gas pedal. I felt very unsafe. I returned the truck just six hours after I picked it up.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garrett A. 
Clasificación:
4.0

Have a staffed location. Waiting 30 minutes to reserve a trailer and being the only one in line is not cool. I also was over charged for the daily insurance and given incorrect information about the charge. That employee is no longer working for U Haul. Not as a result of the overcharge. They didn't care about customer service and Iam glad they moved on. The new helper guy was very good though.

jim F. 
Clasificación:
5.0

Van was clean and the people were great

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey G. 
Clasificación:
5.0

Made the move seamless

Dan O. 
Clasificación:
5.0

Manager was great

Kristen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK L.  |  First Impressions 
Clasificación:
5.0

We were supposed to get a military discount - the counter person said it would be applied after they checked the truck but it never happened. We had the truck for a less than two hours to move a sofa.

Guy H. 
Clasificación:
1.0

Short staffed so you will be waiting awhile, they do not communicate so one person says one thing and you will be charged another. If you call you will sit on hold for atleast a half hour to speak to someone who will tell you what you want to hear then it's like that conversation never happened. Which leads to you being overcharged. Just over all poor service. The gentleman in the store was very polite and friendly but unfortunately he was the only person working.

Duane W. 
Clasificación:
5.0

The people in the store were GREAT !!!

Patrick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

Good customer service

Michelle M.  |  First Impressions 
Clasificación:
5.0

Very nice place with very nice employees

Mary V.  |  First Impressions 
Clasificación:
4.0

After a grueling 3 days on the road - your 2 moving helpers, Cordell/Carvel? and DJ, were on location on time, went straight to work, up-and own a flight of stairs with 3, yes three, platforms/turn-arounds - quietly, professionally, and quickly. The net was not a scratch, no damage, all delivered, and the bed and dresser mirror set up iith 15 min to spare. Very well done, appreciated - made our job of moving in very easy - for an 82-year-old and his 67-yr-old friend. Viva-La U Haul and your move-in services [out of Roch - Ty??.] The turn-in location at 3:45 on Tues, Aug 3rd. was on schedule, done,...the move was over. Started badly with no one at counter, found a young, 1st-day employee, lounging out back - useless and not interested. Then Roy saved my day, cleared up who I was, what my contract was, confirmed that this was right place [would not be charged a threatened wrong-place return fee] and we were on our way. This was the end - so it was a joy - but your Nia. Falls location was a far cry from the other people and places that we had joyously dealt with over the last 2 weeks - except for Roy, thanks to him. Staffing seemed thin at this location.

richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawndra S. 
Clasificación:
5.0

Great service, thanks!

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToya L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delores M. 
Clasificación:
2.0

If a reservation cannot be filled because of lack of available truck, customers should be notified. I was on the phone for an hour and 30 minutes after my reserved pick up time waiting to be informed what was going on. Moving is already stressful enough, please don't add to it.

John P. 
Clasificación:
5.0

The young ladies who checked us in were courteous, kind and overall just wonderful. They made the experience wonderful. ¡Gracias!

Scott S. 
Clasificación:
3.0

Honestly I had a guy named John and at first I thought it was me job tired and over thinking his attitude but my daughter was like mom did you feel his attitude he was very passive aggressive which is no way to treat people I would explain the situation but it's to much to write honestly next time I will just order from Home Depot instead no attitude needed

jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita R. 
Clasificación:
4.0

Drop off was easy

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edyta C. 
Clasificación:
3.0

I found a dead small mouse and lots of mouse poo in one box. Also my corner hutch was wet on bottom and some of it was rotted.

Marilyn p.  |  Overall Experience 
Clasificación:
5.0

The gentleman behind the counter was fast and friendly.!! Thank you.!!

Lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D.  |  Overall Experience 
Clasificación:
2.0

I attempted to rent a one way 15' on Sunday the 17th having to be back on the other coast by Friday the 22nd. The truck was not what I hoped and I did not feel comfortable driving it across the country. I'll also add that there was trash left inside the cab and the brakes sucked, even with an empty truck. I wanted to return it and exchange for a newer 10' truck like the one I had used a few weeks prior for a local move. I was told that one would be coming in the following day (Monday) and I could swap out, or there was one at another location about 20 miles away on Transit Road and they might be able to help the same day (Sunday). I tried contacting the other location, even had corporate call them and ask to contact me and never once spoke to a person there. So, I brought back the 15' truck to Military Road on Sunday evening. The employee was very helpful and said that her manager would be there first thing in the morning. When I came back at 7am Monday morning my card was declined as they had decided the previous day to refunded the 15' truck in full and the funds hadn't shown back up in my account yet. I tried to log into my bank account while at the counter and was told that the cellular reception was basically nonexistent in the building. The manager tried running the card again to no avail, didn't know what else he could do, apologized and told me to come back. So, I left empty handed and thus began literal hours of phone calls between me, uhaul and my bank. While on hold I even attempted the “chat” feature on the website that promised “immediate assistance” but after ten minutes waiting for a response I gave up and stayed on hold. I spoke with maybe half a dozen unhaul employees in total, each with widely varying knowledge and helpfulness ranging from “face palm” level ignorance to one person who actually made me think “thank god, this might work out.” It did not. Eventually I was told that funds would magically appear after 10pm eastern that night (Monday) and I'd be good to go the next morning. Tuesday morning comes â€" no funds. More phone calls ensue. My backup plan was to leave everything behind and get on a one way flight back home. Luckily (?) I had saved the direct number for uhaul's credit card team and got right through. The guy was like “why didn't they just apply the funds from the first truck to the second truck?” He made it sound very easy. He said to just “go back to the location and tell them-“ and I cut him off right there, saying I wasn't going to waste another trip and that, based on recent experience, I had little faith that it was going to work out as easily as he thought it would. So, he called the location himself, explained the process to the manager and called me back. I was shocked and thanked him profusely. He said “well, we have to get you on the road, right?” He was right, I was out of time. The manager on Military called me, took my card details and apologized again. I went back to the location and, indeed, it was a newer 10' truck with all the appropriate features and I instantly felt more confident to do the 2600+ mile drive. However, when I opened up the back of the truck I was hit with an overpowering chemical smell. I don't know if the truck was used to transport a meth lab or something, but it was pungent. Under any other circumstances I would have said “no way” and asked for a different truck. But, I had no choice, so I left the back open and drove to my parents' pace to finally start loading up and hoped it would air out along the way. That's when I noticed the alignment pulled drastically to the right, even with an empty truck. Again, something I would have said “no way” to and changed trucks. Instead, I just loaded more weight on the left side, hoping it would even out. It didn't. I drove through 11 states with the steering wheel cocked to the left so I wouldn't veer off the road or into another lane. When I got to the location on the other coast, everything I unloaded (especially the bed) reeked of chemicals. It's been three days and the bed still had a very strong, offensive odor that it absorbed from that truck. I have to do the whole thing again in 8 weeks and will be looking at Budget or Penske instead.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kemp L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

Chloe was beyond helpful. Polite,informative with a winsome smile. She patiently guided us through the process prioessionaliy

Vinod V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel A. 
Clasificación:
5.0

The ease , speed , knowledge of staff and friendliness was outstanding . I will rent from this location again and refer friends / colleagues .

Theresa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIH YAO C.  |  Overall Experience 
Clasificación:
5.0

I was in and out .staff was great to work with. Equipment worked as it should

derrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoMarie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edyta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman P. 
Clasificación:
5.0

Clerk at Niagara Falls was very helpful

Ross F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohab L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Concordia P. 
Clasificación:
5.0

Staying open a little later. Really wanted that bills hitch

Demetrius A. 
Clasificación:
4.0

I had a storage unit and I kept receiving notices that my bill increased. I don't feel like I should have paid so much because their were mice feces on the floor and on my stuff and what ever the mice could burrow through. I would have kept the storage unit longer if it were not for these things. Overall the staff were friendly and I like the convenience of the storage unit and being able to access at all times, renting a van over the phone with fast service, being able to park my car at the facility while I unload my stuff so I don't have to take an uber back and forth, equipment provided to help with loading/unloading, moving supplies to buy in the store and being able to drop key off after hours. ¡Gracias!

TYANNANTRENA I.  |  Overall Experience 
Clasificación:
5.0

John, the general manager for Niagara Falls, NY, Uhaul location was incredibly helpful and flexible. He is a true professional and watched him diplomatically and courteously work with challenging clients and situation while we were in and out of the office loading our Uboxes. He is a superstar and should be recognized for his efforts! Please give him our sincere thanks for everything. Thank you, Dawn Suitor

Dawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

shawn L. 
Clasificación:
2.0

Price gouging at its finest. I asked the girl why prices keep going up and she said gas prices, I explained the customer pays for the gas we use so that doesn't even make sense. I get a call after I dropped the truck off saying they can't find the key, I explained I left the key in the ignition she said they can't find it, I go back there and the key was sitting in the ignition and she gives me an attitude cause I said did you even get off your ass and look after you called me.

Ron L. 
Clasificación:
4.0

No comments on anything

Camille B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
4.0

Wouldn’t hurt to have an elevator!!!

Roman K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHEREDWAR M. 
Clasificación:
5.0

THe staff was great!!

Natalie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJAY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

When I call to rent a vehicle and/or trailer, I should be able to speak with a person on site with no hassle. The customer service representative was rude and would not let me know if the vehicle was available at this location unless I provided a credit card first. I hung up the phone and drove the 30 minutes hoping for the best, I preferred a pick up truck, but was given a 10' van and trailer. It got the job done but the mileage was more money. Oh well, the people at the Niagara Falls location are always great, the customer service representatives are not as great

ANTHONYCHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEOPOLDO G. 
Clasificación:
5.0

No additional feedback. Well satisfied with service.

Randall C. 
Clasificación:
2.0

The trailer wasn't properly secured. Cat hair everywhere. Cookie crumbs. The truck hummed super loud. Felt like the alternator was going. And the experience getting it was awful.

jared B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stacy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie D.  |  Overall Experience 
Clasificación:
5.0

I own my business for about 30 years which I am electrician and plumber and Rehabilitation Contractor here in Niagara Falls N.Y. I rent alot of trucks from your company and usually use the Uhaul store on military road there all very respectful to me as customers.

Gerald Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
2.0

When I come in, there was no one. I looked around, call, wait… When I was about to leave, the person in charge showed up and when I complained was not polite

Riccardo D. 
Clasificación:
5.0

Staff were very user-friendly.

claus f.  |  Overall Experience 
Clasificación:
5.0

Nothing. It was great!

Kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKJOSEPH JR C.  |  First Impressions 
Clasificación:
3.0

Staff was especially helpful.

Catherine S.  |  Overall Experience 
Clasificación:
5.0

I delt with the manager and he was great

shirrell h.  |  First Impressions 
Clasificación:
5.0

Great customer service  place was clean. Good job.

Robert J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen C.  |  First Impressions 
Clasificación:
2.0

Yall storage fees are to high i found the same size unit for 50 dollars a,month

rhonda a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DELMONANDRIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L.  |  First Impressions 
Clasificación:
3.0

We rented your storage for more than 5 months but today we were there to get our stuff ( cloths and other house items) we saw there were rats in there, They damage our cloths and all good stuff.. I would not recommend this place to anyone else…

Gopalbhai P.  |  Overall Experience 
Clasificación:
5.0

The staff was helpful and polite.

Donald H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

nancy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTHER F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL-ANTHONYS S.  |  Overall Experience 
Clasificación:
5.0

Great service! Fast, friendly, informative and very accommodating. Keep up the good work! 

Peter Z.  |  First Impressions 
Clasificación:
5.0

Staff was very professional and helpful when I had an an issue with billing. They were courteous and took care of my problem in a timely fashion.

Joseph D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald Z.  |  Overall Experience 
Clasificación:
5.0

Staff was incredibly kind and helpful, answered any and all questions I had. Highly satisfied with service recieved.

AMANDAMONIQUE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna C.  |  Overall Experience 
Clasificación:
2.0

Way overpriced. Glad I’m not dealing with you anymore.

Kristin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james b.  |  Overall Experience 
Clasificación:
5.0

Thanks for being there when I needed.

GUAZONHERGOT W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Toni I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William E.  |  First Impressions 
Clasificación:
5.0

The man that waited on me (I can’t remember his name) was awesome very friendly,professional and answered all my questions.

Kelly P.  |  First Impressions 
Clasificación:
5.0

very efficient and kind staff they were able to work with my availability and their's. thanks for all your help

Deanna C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia N.  |  First Impressions 
Clasificación:
5.0

The customer service agent was very helpful and explained everything very perfessional and was very outgoing. Customer service agent went above and beyond to answer all my questions.

Clyde V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MUHAMMAD C.  |  Overall Experience 
Clasificación:
5.0

The associate that explained the process was very helpful and knowledgeable.

Louis R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Thresa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle J.  |  First Impressions 
Clasificación:
3.0

Just had mice poop all over my brand new tables chairs and furniture and some of my things got ruined and molded

Quanisha A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle Q.  |  First Impressions 
Clasificación:
5.0

I saw a roach in there. Scary but other then that the staff was great.

Teyona R.  |  Overall Experience 
Clasificación:
5.0

Very professional and polite...appreciate the service

Clarence J.  |  First Impressions 
Clasificación:
5.0

Great experience! Would definitely use U-Haul again! I rented from another, popular storage place for several months and the facility was just crap! Not climate controlled or well lit or even clean. U-Haul obviously cares very much about overall customer satisfaction- and they couldn't be more friendly or accommodating!

John S.  |  Overall Experience 
Clasificación:
2.0

It wasn't the staff. Mice attacked my unit I lost a good amount of house hold items. I will never rent outside again. I didn't know there wasn't any Insurance included with the storage unit.

Pamela W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree V.  |  Online Move In 
Clasificación:
5.0

So fare all is top rate and everyone has been most helpful. Gracias

Barbara H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Krista B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antwain G.  |  Overall Experience 
Clasificación:
1.0

I did not get my free month rental because I had a previous rental. also I had spent 91.00 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.

Dorothy Brown P.  |  Online Move In 
Clasificación:
5.0

Great staff and service was excellent. Would recommend.

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni I.  |  First Impressions 
Clasificación:
5.0

I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!

Renee L.  |  Online Move In 
Clasificación:
5.0

I just wish there were more hours and you staffed with extra people so not to stress out your one or two workers

PAMELAA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L.  |  First Impressions 
Clasificación:
1.0

Rodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.

Melanie V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice O.  |  First Impressions 
Clasificación:
3.0

Calling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.

keith p.  |  Overall Experience 
Clasificación:
5.0

I had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency 

Jesse H.  |  Overall Experience 
Clasificación:
5.0

William was awesome; he could not have been more helpful; great experience!

kate w.  |  First Impressions 
Clasificación:
5.0

Very well managed facility

Dennis D.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.

Talat N.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dill

kevin N.  |  First Impressions 
Clasificación:
5.0

Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.

Aj L.  |  Overall Experience 
Clasificación:
5.0

I received good service everyone was always very helpful

Linda C.  |  Overall Experience 
Clasificación:
5.0

second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the help

Arthur D.  |  Overall Experience 
Clasificación:
5.0

Great people. Good service. Frindly smiles

Aj L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur D.  |  First Impressions 
Clasificación:
2.0

I didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie Bator

loriE B.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and very well corteous.

SYDNEY C.  |  First Impressions 
Clasificación:
3.0

The staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!

amy a.  |  First Impressions 
Clasificación:
2.0

I reserved and paid for an Outdoor, Pull up storage unit months before my move-in day. When I arrived on my move-in day, I was informed that there were no outdoor units available. I even showed the printed paperwork. They said there would only be one inside of the building, but it was on the first floor. This was a struggle for the people who helped me move in, as we all thought (as we should), that I was going to drive up to my outdoor unit that I reserved. I didn't give them a hard time, they said they were sorry, etc. Anyways, it all worked out. (Mind you, I still thought that the replacement unit they gave me would still be climate controlled, as this is what I reserved to have.) When I arrived 3 months later to move out, I was astounded to see my entire mattress as well as my box spring were completely molded. All different colors. After checking the website and storage map, I found that the room I was given, 1271, was indeed NOT climate controlled. I also was billed $148 monthly, whereas I thought it was going to be $114 a month. Besides the moldy mattress and moldy box spring and the room replacement, the young male employees were always very helpful and super kind.

Alexis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYLAMOINE V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNP M.  |  First Impressions 
Clasificación:
2.0

Nothing but problems since day one. That's why we moved our items once settled. Wrong unit numbers, alarms going off constantly when we opened our unit, ignorant staff. Never again.

Tina Marie O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WANDAEVETTE H.  |  First Impressions 
Clasificación:
3.0

The loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unit

Ron P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise G.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M.  |  First Impressions 
Clasificación:
5.0

Staff was above and beyond excellent and I will not forget the service I received

Theodore S.  |  First Impressions 
Clasificación:
1.0

Now, at first I was very pleased with everyone there, then I moved out of my storage there, told everyone I moved out, and told them I left, a large, empty storage box for anyone, and a empty Landry basket, to which the employees said, ok, and I wouldn't be charged anymore because I moved out, then I get a bill for a storage I moved out of on March 28th, yeah, your welcome, for the large pepperoni pizza, that's the thanks I get for buying you a pizza, you send me a bill for a storage I told you I moved out of, and you made no mention of anything else.

Tina M.  |  Overall Experience 
Clasificación:
3.0

When I got the storage unit, I was told that I had to purchase a lock from Uhaul, even though I had my own lock. So I purchased one, then found later that I didn't need to...also why does Uhaul need 3 phone numbers to rent. This is the only time I had to come up with three numbers...also the employee that helped me was a bit rude. I was told from another employee that he was new. Maybe I should have said something when I first got the storage. It was a month ago...every time I went to the unit after I never saw him again. Maybe he got fired because of it...don't know.

Joseph B.  |  Overall Experience 
Clasificación:
3.0

I’m just upset I rented a uhaul and it kept dieing on me had to get a jump twice

Rebecca Z.  |  Overall Experience 
Clasificación:
5.0

Very good customer service , he was very helpful and very polite , an even took the time to show me ware it was at .

Jessie L.  |  First Impressions 
Clasificación:
2.0

The manager is not very friendly. The system had trouble processing my autopay and she continually charged me a late fee. When they set up my storage they did not even have my correct address phone number or credit card information. It never got resolved so I moved my stuff with a budget truck and save money and aggravation. I feel bad that this lady does not value people and Ian more bottom line that came generated.

Alan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly J.  |  First Impressions 
Clasificación:
2.0

Roof leaked , new mattress damage ,no insurance ,no compensation!

Donald W.  |  Overall Experience 
Clasificación:
5.0

Great folks and Tina helped me much

Robert B.  |  Overall Experience 
Clasificación:
3.0

Rented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.

JAMES D.  |  First Impressions 
Clasificación:
4.0

So far very good.

Donald W.  |  First Impressions 
Clasificación:
4.0

nil

Bob C.  |  Overall Experience 
Clasificación: