Customer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario

4,106 comentarios

4605 Kent Ave   Niagara Falls, ON L2H1J3
(Montrose and Industrial Street)

(905) 371-0297

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/10/2022: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 371-0297

4605 Kent Ave
Niagara Falls, ON L2H1J3
(Montrose and Industrial Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/10/2022: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The Attendant was very helpful and accommodative

Iqbal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANASTASIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

Easy drop off with everything handled professionally right at the truck drop off spot.

Harry V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bernadett V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

Probably to help us to remember to take a screenshot before we leave. I ended up getting my text late from U-Haul and by the time I remembered it was already too late. But honestly I have always trusted using U-Haul for moving because it's honestly the best and easiest experience for moving every single time. Gracias.

Amy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivonne K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben Q. 
Clasificación:
5.0

I always use U-Haul when I need and they are never short on anything. Very good prices and they don't go up, like everybody else, very happy. Never had a problem. An old experienced company with the people, for the people. Thrust worthy and honest. Thank you U-Haul for taking care of us, will be there for you when you need us. Much appreciated.

Roberto T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM W. 
Clasificación:
5.0

the previous renter of the trailer did not clean out the trailer after dirt/gravel. I guess I rented the trailer before you had a chance to check it upon previous renter's return.

Keith N. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa v.  |  Overall Experience 
Clasificación:
5.0

This location is very friendly, helpful and very organized

anthony M. 
Clasificación:
5.0

Excellent service - much thanks

Philip C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeannine e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

yiyun H. 
Clasificación:
5.0

Services was pleasant friendly and excellent

Lenard A. 
Clasificación:
5.0

Very professional, courteous, and helpful. Nice customer service.

Steve R. 
Clasificación:
5.0

The Niagara Falls staff wen out of their way to help me secure a trailer on very short notice. They were amazing.

David B. 
Clasificación:
5.0

Trailer easy to haul….no tugging…..really smooth.

Derek C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob V. 
Clasificación:
5.0

Nothing everything was excellent

Gerardo B. 
Clasificación:
3.0

Shorten the customer wait time to see a uhaul representative in the store. The cargo van rented was clean, however it smelled like manure inside.

SEYED B N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
4.0

Chris is both hospitable and efficient. I appreciated his assistance after losing business due to a messy and dirty truck on the last rental August 20, 2022

Mark K. 
Clasificación:
5.0

I couldn't get my phone app to work on the late drop off. I have a Google phone and the app seems to only work with iphones. So needless to say I was charged the $20.00 fee for after hours drop off.

Wayne P. 
Clasificación:
5.0

Nothing everything was excellent

RODGER W. 
Clasificación:
5.0

Please ..please ..fill up the fas tanks before sending them back out...i put in too much gas on my return on Tuesday..a waste of money for me. Unfortunately gas pumps want pay before you pump which also makes it hard to judge. Not great to have to put money in..run into the store for more etc. I right u hauls alot but i will not accept another one unless full of fuel.

CaraLee H. 
Clasificación:
5.0

Can't see much to improve good job all round and very efficient staff

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent T.  |  First Impressions 
Clasificación:
5.0

They have a sense of urgency and try not to make you wait. This is refreshing and very welcome. keep it up

Blair M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Very nice people

Jack B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

Great Customer service by Echo.

Charles G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vicki B. 
Clasificación:
5.0

Truck broke down , transmission issue , but luckily just finished our run ..:. Called to get it towed …. Thought all was good , then U-Haul Called 24hrs later asking where their truck was,and why we didn't return it , lol ….so one department didn't talk to the other …:.. but it was made good in the end …. But embarrassing how it happened

louis M. 
Clasificación:
5.0

excellent

alisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilija D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary T. 
Clasificación:
5.0

Got a flat tire 1/2 into our trip Worst part was waiting for road assistance that took almost 3hrs to come while we were on side of QEW highway When first guy arrived he said didn't have jack with him and tried to use hack from our uhaul truck…couldn't get it to work, couldn't get the spare tire out from under car either he had to call another guy yo come So after waiting 3hrs for them it was now another hour of them trying to change tire Missed our appointment we were going to to take my daughter to university as there was specific check in time we then had to wait for another time and this be led my husband to have to call in sick to work as mid would not be hone in time Nice enough guys and second guy brought electric jack and they got job done, but the whole thing was a nightmare I called about a discount and they told me all they could do was take off rental fee $20 I mean ya thanks its better then nothing, just doesn't seem like very much I will use ihaul again, people very polite and I know flat tire can happen to anyone, but such a big company could have given a bit more compensation to have a customer walk away with a good experience in the end rather than the one I am left with.

deanna R. 
Clasificación:
5.0

Very helpful staff- went above and beyond

Helen J. 
Clasificación:
4.0

Longer hours would be good

Doug L. 
Clasificación:
5.0

All went very smoothly and quickly

HEIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
5.0

Bueno

Linit Elsin A. 
Clasificación:
1.0

It seems that I had an issue at every possible angle of my booking. At first, the item I ordered wasn't available at the location I specifically chose well in advance. I then had to drive an additional 20 mins. After this, I picked up my trailer and utilized it for the day. When I got home, I brought it the next day to the st Mary's location only to find out that apparently I had already returned the rental back in Niagara Falls.. It was an awkward experience. Then today, I received a notification on my credit card that uhaul has tried to charge me an additional $22 for reasons unknown. The agent I spoke with said she was going to contact corporate to look into it, and I trust that she will get back to me. However, I'm super frustrated that this has gotten to this point. I don't know if I would rent from uhaul again nor would I recommend it after this experience.

Christopher V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C.  |  First Impressions 
Clasificación:
5.0

Worst service ever , the location was great . The people at head office are horrible and the manager Lucy I also horrible. Uhaul added so much stress to my life . It was a horrible experience to the point theY they even hung up on me . So disappointed with the call center and for all the extra stress and bs u got a sorry. I usually have bo issues but this time was a complete disaster leaving me thinking uhaul is very unorganized and unprofessional and don't cate about service and only care about the truck not the customer. I left me feeling horrible all because I tryed to rent something

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taghi A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith N. 
Clasificación:
5.0

Novel is the option for pulling heavy things in a heavy metal sled with wheels. Novel.

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
1.0

They stole 1000 out of my account they are thieves

David C. 
Clasificación:
4.0

Self opening doors in the Large Storage Building at this location would be useful. Most people tend to carry more that they can handle with two hands and manoeuvring a full cart through a door that has to open in (probably due to fire Regulations) is a daunting task. Convenience, Damage and Injury prevention…I'd say it's a no-brainer!

Arthur T. 
Clasificación:
5.0

The staff at the Niagara falls location are great. I go there quite often and never have issues. Gracias

JASON B. 
Clasificación:
1.0

Unbelievable bad customer service. Never back to U-haul … or if I had too prefer to go different location. The guy was very very rude and impolite.

Ali T. 
Clasificación:
1.0

Very miss leading I asked for a quotation, gave the guy all the details to and from distance plus 50 miles they gave me the paper work I had the truck returned same day , also with a lot more fuel than when I left. then they told me the quotation was only for one way. Not very happy. I rented a van about a month ago got a quotation from Uhaul everything was perfect. This time a complete disaster. I will not recommend this location to anyone

phillip R. 
Clasificación:
3.0

The staff were very curt and rude. I believe the person I dealt with was either the manager or an employee of the month as his picture was on a plaque. No concept of customer service at all.

khuldoon A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mardy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
5.0

Just keep up the great service!

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ellwood P. 
Clasificación:
5.0

Great location, busy and clean. Customer service was fantastic .

Bernard P. 
Clasificación:
5.0

Thank You for the service

Giovanni R. 
Clasificación:
5.0

Nothing needed

DAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catharine B.  |  Overall Experience 
Clasificación:
5.0

The team is efficient and courteous!

LIZ D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie B.  |  Overall Experience 
Clasificación:
5.0

Nothing!

Paul T. 
Clasificación:
5.0

Better signage to find the Key Drop after hours. Otherwise the experience was seemless.

Alex B. 
Clasificación:
5.0

N/C

Matthew D. 
Clasificación:
1.0

extremely poor service when returning vehicle impossible to get thru to branch... telephone even worst 4 people sitting around in break room when you go i will never rent from uhaul again...because of my experience with this branch. convenience stores have better service, than official uhaul store

ANILMICHAEL S. 
Clasificación:
4.0

I've only been 1 day but so far so good. Give me a couple weeks and this rating might go up.

Michael p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

I was pleased with the experience.

Wayne P. 
Clasificación:
5.0

Nothing at all to improve. I've dealt with the Niagara and St. Catharines locations as well as some of your independent garages and every experience has been exceptional. The trailers are in good condition and easy to tow. Your locations conveniently have all the products I required and at a good price. I plan on continuing to use your products and services. Overall, your staff appear to be happy and it shows in the way they interact with customers. They go above and beyond to be helpful.

Dino P. 
Clasificación:
3.0

The plug for the electrical was very loose, and it fell out while I was driving on the highway. I had to stop at the Rona in Grimsby to buy some electrical tape to secure that plug.... I was driving without signals. I mentioned this when I returned the trailer, but not sure how much they cared.

Einar B. 
Clasificación:
1.0

You guys are thieves. Stole some stuff from my storage unit

Jacklyn T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
5.0

Very impressed by the customer service offered by the employees who helped me with the whole process. Unfortunately, I didn't pay attention to their names, but I hope they get told/recognized.

Linda M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

harold S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mutlu T. 
Clasificación:
4.0

I did the walk around by myself, left and found equipment attached inside. Called location and "assistant manager" berated me for not checking inside. I came back and had them remove it as it took up cargo space I needed and paid for. Chris at counter before and after interaction was great. But "assistant manager" kept on being rude and belligerent. When truck returned, I waited patiently for the due processing. I was ignored by "assistant manager" except when asked for the keys with a "Hun". No other words or interactions. As a retired manager and customer client service oriented law enforcement officer, I was floored by her behaviour off the hop. The increased hostility, and give kudos to Chris the counter rep. If, I didn't need the truck for that morning's move, I would have left. I waited until the next day to write this assessment, and I am still fuming.

Victor M. 
Clasificación:
5.0

Service people reviewed trailer, hooked it up, tested lights and upon return, inspected, & unhooked everything. Smooth, simple process.

Len H. 
Clasificación:
5.0

It's extremely predatory to not allow individuals to drop the vehicle in a different city just because it's "close enough". This doubled my moving costs due to your inflated mileage costs. A reputable company should not force renters to drop off the truck where they picked it up, in my case back to Niagara Falls from Toronto. This is predatory and needs to be changed - I will not be recommending UHaul for this reason alone.

Jessica L. 
Clasificación:
5.0

I used other locations before but never been so satisfied with great and quick service.....thank you all.

azad Z. 
Clasificación:
5.0

Excellent staff. Quick in and out.

Brian M. 
Clasificación:
3.0

I was delayed by an hour picking up this trailer because all the lights were not working properly when we tested and the replacement trailer I was given needed some of the bumpers inside to be re-glued to the walls because they were falling off. To save time, all the trailers should always be checked, cleaned with the air pressure hose when they are returned because there is always dirt on the floor. Returned the trailer was hassle free and no complaints.

Warren N. 
Clasificación:
5.0

Excellent stuff good quickly service

AMIR H. 
Clasificación:
3.0

Counter staff was extremely slow. It took 20 min. to check in even after doing pre- check-in on U-haul app. Waited 15 min. for same staff to hook-up my trailer, then went looking and finally found same counter staff member working in service bay. He had forgotten me. Sad!!!!!!! Took over 40 minutes even after renting and checking in in your app.

Guy S. 
Clasificación:
5.0

Keep up the good work. The customer service was awesome

bill R. 
Clasificación:
5.0

I lost my Credit card and the gentleman helping me found it after I had already returned the truck and gone home. He called me and told me he had found it so I went back and picked it up. He was a great help, and very friendly to deal with.

Kolin Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
1.0

today i came to this uhaul location n rent the cargovan 4 hr .. just for less then 3 km .. and i park my car at there parking lots .. .. and when i came to retrund the van i realize that i forget my own car key at my home . which is 4 min drive from the location . i still got hr to retrun . i request the maneger name call andrew .. he said no n he cant help .. he told me that i have to rent van again .. customer servise is very very bad .. i end up booking uber to get me its took more then 45 min for me go n come back .. .. not happy at all very bad n poor understanding n very very poor customer care

Tashi T. 
Clasificación:
5.0

Staff that dealt with my reservations was very informative, friendly and helpful and I was impressed that someone greeted me at storage area to show me my locker and run me through the process of entering and leaving. The area itself was spotless. 5 stars all around 

Margaret B.  |  First Impressions 
Clasificación:
5.0

Keep on doing excellent job.

Michael A. 
Clasificación:
5.0

Staff very friendly and helpful. Directed me how to get a corporate account. Thank you all.

Brian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathon H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aileen F.  |  Overall Experience 
Clasificación:
5.0

Truck was in awful shape, pulled hard to the left on the highway. Needs an alignment.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

niyati p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

peter J. 
Clasificación:
5.0

Great service. Nice rep.

John M. 
Clasificación:
2.0

Location was closed Saturday. Fortunately bu chance the lady that works at the other store by chance was popping in and was able to help me. If she was not there what would i have done ???

john W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence O. 
Clasificación:
5.0

El cliente no dejó un comentario.

tenisha b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G.  |  Overall Experience 
Clasificación:
5.0

Gracias

abdinoor j.  |  Overall Experience 
Clasificación:
5.0

Everything was fast easy and accessible for me to use and store my belongings without any trouble at all !

Julianne D.  |  First Impressions 
Clasificación:
1.0

I am utterly disgusted at the service at UHAUL as well as their policies. I am consistently being charged 'EXTRA' fees which are deemed insurance/late fees, yet when I ask to pay a past due, I am told I CANNOT PAY A PARTIAL PAYMENT AND ALL PAYMENTS MUST BE MADE IN FULL, SINCE I AM UNABLE TO DISH OUT THE $600 AT ONCE, (THIS AMOUNT INCREMENTING BECAUSE THE UHAUL WON'T LET ME PAY PARTIAL PAYMENTS BRINGING MY ACCOUNT UP TO DATE SLOWLY AND MAKING IT EVEN) THEN I AM BEING TOLD THAT THE ACCOUNT IS INCURRING FEELS PLUS LIEN FEES. SO WHEN MY ACCOUNT was at zero, I was told because I had TWO STORAGE SPACES, even though I told the individual my husband opened the ONE IN HIS NAME, I was told they were the same account and TOLD because the other one had a balance on it, they were charging me two x the late fees, even though one was at zero. WHEN I ASKED THE MANAGER TO MAKE AN EXCEPTION SO I COULD PAY $300 NOW AND $300 AT THE END OF THE MONTH. HE SAID NO! HE SAID THAT WAS NOT AN OPTION AND THAT HE HAS BEEN TELLING ME FOR MONTHS THAT I COULD NOT MAKE PARTIAL PAYMENTS. HE IS DISAGREEABLE, UNWILLING TO MAKE COMPROMISES TO PLEASE THE CLIENT, OR MEET THE CLIENTS ECONOMIC NEEDS HALF WAY. I WILL NEVER USE UHAUL AGAIN AND THEY COULD ACTUALLY AUCTION OFF MY DECEASED MOTHERS STUFF NOW. I DO'NT CARE. I HAVE TRIED OVER TIME TO CATCH UP ASKING TO MAKE PARTIAL PAYMENTS TO CATCH UP SLOWLY TO MEET MY ECONOMIC SITUATION AND HE REFUSES SO THE ONE TIME FOR PAYING MY UHAUL STORAGE, I HAD TO GO TO A FOOD BANK FOR FOOD BECAUSE IT LEFT ME AT ZERO MONEY IN MY ACCOUNT. I WILL NEVER EVER EVER EVER EVER USE UHAUL TRUCKS, SERVICES OR STORAGES AGAIN. NOR WILL I REFER THEM. HE WILL NOT EVEN WAVER ON SOME OF THE FEES AND HE IS THE MANAGER.

Claudine M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanne N.  |  Overall Experience 
Clasificación:
5.0

Nicole at the Kent location was the greatest most helpful person ever. She is very knowledgeable and made things work seamlessly for us. Thank you so much Nicole

Sharon W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  Online Move In 
Clasificación:
5.0

We have never seen such a clean facility! Kudos to the cleaning staff. Staff very friendly and helpful. I would certainly reconsider this facility

steven c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontae P.  |  First Impressions 
Clasificación:
5.0

The whole process was easy and efficient. My unit was clean and the building was well maintained. Getting into my unit has a two step security feature. The crime rate around the area is low and the building is not really seen from the general public,but has easy road access. Staff was knowable and helpful. But not to nosy.. great experience

Nicole p.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooklyn K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNNAM K.  |  First Impressions 
Clasificación:
5.0

I don't think that although I paid monthly for a few years, I should have received funds back for closing one unit on the 3rd and one unit on the 15th. I don't know how any individual could empty a locker in one day - the day of the month the payment(s) we're made. Total rip off.

Susan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don E.  |  First Impressions 
Clasificación:
5.0

Well run business. Always professional and organized

Patricia B.  |  Overall Experience 
Clasificación:
1.0

I was charged an additional 175.00 for coming into the storage unit 2 days late. 29th is my pay day and the 31st I was there and I couldn't pay my months rent at the monthly cost I was charged all these extras and couldn't get the management to work with me. I am a loyal customer of uhaul and I was keeping my unit for that month so instead of the 117.00 I was charged 299.00 and I had my stuff out this month 2 days before my due date and Matthew Tubman is trying to charge me fees. I was not leaving my storage unlocked with my lock when theirs people who are living out of their storage unit on the same hall as I was in when I was cleaning mine out. Last month Matthew had an additional lock on my unit by the morning of the 31st and pay is the 29th and I was threatened my stuff would be going for auction so they have the option of removing the lock themselves this man just wants to charge me more and more money

alyssa b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janis F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D.  |  Overall Experience 
Clasificación:
5.0

I have received an amazing customer service from Matthew, Joe and Nicole.

Chitrakha S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin D.  |  Overall Experience 
Clasificación:
5.0

The staff were the greatest from the time I walked in to the office to rent a storage unit right to the end when I check out and closed my account. The storage units are clean and accessible very easily. They provide carts for you to use to wheel you stuff in and out of storage and also provide bathroom  for you to use and maps on the wall in several areas of the indoor storage building to be able to find your way around. I have had an over all awesome experience with the whole thing. Me and my husband would definitely recommend them for all your needs for storage, for moving, etc.... Thank again uhaul for a great experience with you we really appreciate it. Tammy & Eric Grindlay ♥️

Eric G.  |  Overall Experience 
Clasificación:
5.0

Great business to deal with….

RONALD W.  |  First Impressions 
Clasificación:
5.0

The storage unit was a great size to fit all my belongings. And the staff at uhaul were always friendly and always answered any question that I had.

Justine W.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with my experience.

DUNCAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alphonse S.  |  Overall Experience 
Clasificación:
5.0

For me, it would have been more helpful if access to storage was until 9:30 or 10:00 PM

DEMETRIOS A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

liana p.  |  Overall Experience 
Clasificación:
5.0

Great and helpful staff, thank you.

Neil A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Radomir M.  |  Overall Experience 
Clasificación:
1.0

Worst experience ever dealing with storage and at this location Matthew isn't very friendly or helpful. I don't think it's right that you don't prorate days for ppl in situations that you try and charge them a whole extra month. It's a scam. I wasn't happy about it and definitely wouldn't use uhaul storage again or suggest it to someone else. Kent location use to be great. All the woman are great there but the manager is awful.

Charlene S.  |  Overall Experience 
Clasificación:
5.0

The team at Niagara Uhaul are stellar and the facility is always in top notch shape.

Mary G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl E.  |  Overall Experience 
Clasificación:
5.0

Everyone deserves a raise and paid vacation for the entire winter to the Caribbean...

Kelcy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful an pleasant

Duncan L.  |  First Impressions 
Clasificación:
5.0

Absolutely great experience, would recommend it to anyone. Thanks CW

christine w.  |  First Impressions 
Clasificación:
4.0

No problems

tawny m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie I.  |  Overall Experience 
Clasificación:
3.0

I wish there was a bigger unit

Peter P.  |  Online Move In 
Clasificación:
5.0

Great experince friendly staff

Jim D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Wesley S.  |  Overall Experience 
Clasificación:
5.0

It was a pleasure to do business with your staff at Uhaul Niagara Falls. Thank you for making my storage needs easier.

heather d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gail p.  |  Overall Experience 
Clasificación:
5.0

The service was above expectation! They truly know the meaning of customer service. The location stands out from others I have used. The facilities where clean and practical!

Jeffrey T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Izhar Q.  |  Overall Experience 
Clasificación:
2.0

The manager Matt needs to be fired, he has very poor attitude towards customers. Not someone I would want representing my company

ryan r.  |  Overall Experience 
Clasificación:
3.0

When I reserved a unit online it told me the size of the unit that I would be getting.when I got there the next morning I got a smaller unit then what I reserved

Jacklyn T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anureep B.  |  Overall Experience 
Clasificación:
5.0

Great experience overall. The downsides were my own fault and the employees here always went above and beyond to help. Would recommend this storage facility to anyone.

davis r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joan t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laura k.  |  Overall Experience 
Clasificación:
5.0

Wow, I'm impressed at how smooth and easy this was. I reserved a unit just before midnight, and moved in less than twelve hours later! Thank you so much to the staff who were friendly and efficient and for showing me around.

sara S.  |  First Impressions 
Clasificación:
5.0

Just a frustration about not getting in after hours

Peter H.  |  Overall Experience 
Clasificación:
5.0

Jamie- the person at the front desk - was professional , effecient and very helpful she had answers to all of our question and concerns made our decision easy

JOHN G.  |  First Impressions 
Clasificación:
3.0

The units are small and the door while loving in kept closing and was such an inconvenience to me I had to keep swiping to get the door open . The alarm kept going off it was not a good experience!

Kerry-Ann P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandelle H.  |  Overall Experience 
Clasificación:
2.0

- Police interventions on multiple occasions - Vast warehouse sized facility with dimly lit corridors - First floor storage 6' tall units not as large as advertised, all are partially blocked by sprinkler pipes and notices prohibiting stacking boxes above 4' 8" from the floor. False/misleading advertising. - Was told much later that stacking above the prohibited line is actually allowed (then why have the line in the first place..) but was never informed upon rental and had to rent a second unit elsewhere to accommodate my possessions - Manager is unhelpful, arrogant and lies

Laurie E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JENNIFERF F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dahlia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jose m.  |  First Impressions 
Clasificación:
5.0

Perfect

Elman I.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly B.  |  Overall Experience 
Clasificación:
5.0

Nice storage facility lots of carts. Trucks are clean and accessible. Thankyou.

Judy C.  |  Overall Experience 
Clasificación:
3.0

I just found that it was a bit expensive. But all staff were all friendly 

laura k.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

Keith W.  |  Overall Experience 
Clasificación:
5.0

I always have a good experience with uhaul. Always kind and helpful.

Tracy C.  |  Online Move In 
Clasificación:
5.0

Bueno

Rosalia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah O.  |  First Impressions 
Clasificación:
3.0

They did not allow me to return uhual products without receipt although they said at the beginning they will do but did not said they will need the receipt. Those products are not sell in other places. It is not fair

juan m.  |  Overall Experience 
Clasificación:
4.0

Please change the email on my account to staciehigh8@gmail.com. If you have any questions please call

Anastasia H.  |  First Impressions 
Clasificación:
5.0

I think the only complaint I have with uhaul is you debit machines are very out dated and fail regularly when making a transaction. In desperate need of a serious upgrade. And not having the tap option in the world of covid is just not sanitary.

SHERRY N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne M.  |  Overall Experience 
Clasificación:
2.0

1) upon booking I was told I had a unit that was only a couple stairs up from ground level. It was a full flight of stairs 2) the billing process is Completely ridiculous. For starters when my first bill was due I never received any notification nor was my credit card charged. Upon receiving a letter at my house weeks later I was told I was being charged a non-payment fee. I explained that this was unacceptable as I have not been notified via mail, email or telephone that there was an issue with payment. I checked my credit card history and an attempt was never even made. I didn't had to argue to have them removed delete payment fee. Which they eventually did. 3) for whatever reason it was impossible for them to correspond with me via email. I was then told that it must be my email address that was the problem. This is not a problem I use this for personal and business email every single day and I've never had an issue outside of the issue with U-Haul. 4) It wasn't until the final two months that I used the unit did I receive any sort of email or paper invoice from uhaul. Two invoice forms. 5) while helping a friend move some items into a different storage unit at the same U-Haul facility, I checked on my unit. I found that some of my furniture was wet and also stained with water damage. I spoke to the front desk and also to the manager of the store. He told me there was nothing that could be done as he didn't have any notice of a leak in that area. I explained that this was his notice that he must have a leak somewhere in that area as my items which were moved in in November somehow got wet and mouldy between then and April. I was told that because I did not buy insurance I was out of luck. This is completely unacceptable I should not have to buy insurance to protect my goods from a facility that is supposed to me be maintained. As far as I'm concerned this is a stain on the U-Haul name. It seems that U-Haul sells itself on its customer service, quality of facility and ease of use. My experience does not reflect that. I am now out $400 of which the furniture cost, the $40 in dump loads because I had to throw it all out, and the close to $100 a month and I paid between December and June. My phone number is 289-228-4869. I will never recommend U-Haul to absolutely anyone as of time.

Devin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette B.  |  Overall Experience 
Clasificación:
4.0

I had things missing from my storage unit and I am not pleased about it I had no access for sometime and I don’t think that items went missing do that is something to look into and also think about putting lights in each of the units the hall ways light up just fine but not the units and it doesn’t help when people are legally blind like I am or Putting in a device with people that have trouble with hearing that would make it also easier

hope p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B.  |  Overall Experience 
Clasificación:
3.0

I rented a 5' x 5' x 6' storage locker for May 3. I arrived May 4 to discover the space contains a low hanging sprinkler pipe and warning tape on all three walls prohibiting users from filling it above the marker line.. . which is located just 56" inches from the floor. Effectively, there is just 4'8" of usable space, NOT six feet as advertised. This represents a loss of 41.5 square feet of storage. As a result I was unable to fit all my possessions in this clearly much smaller space and had to find an alternative storage solution for the remaining items. To represent this locker as a 5' x 5' x 6' storage given the interior stacking limitations is completely misleading. One might say it could be considered false advertising. I did not have this problem at the Milton UHaul facility and am now in a position where I have to keep two separate rental spaces in different locations at more cost until this problem is resolved.

Laurie E.  |  First Impressions 
Clasificación:
5.0

Staff very efficient on the phone and in person. We hD so many questions and everything was answered. Facility is very clean as was our truck.

Judy C.  |  First Impressions 
Clasificación:
5.0

All Good and I would definitely use again when needed. Gracias

Danny D.  |  Overall Experience 
Clasificación:
5.0

was very pleased with the service

Betty W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmytro F.  |  Overall Experience 
Clasificación:
5.0

Matthew was helpful and patient as I am very stressed out during my move and first time using a storage unit.

Joan M.  |  First Impressions 
Clasificación:
2.0

The staff member did a poor job at telling me how to get in/ out of the storage building (she didn't, I figured it out myself). It also took a while to set it up and she made multiple spelling errors of my information. Not a big deal but it's hard to feel confident when the staff member wasn't.

kelsey L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely helpful. Especially Lena who took time to show us the various units and gave us some very helpful pointers. Could not have done it without her help. Also thank you to Matthew for explaining all the details re our storage and truck rental. A great team and wonderful customer service by all,

Patricia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey B.  |  Overall Experience 
Clasificación:
5.0

Lena Sakowski was very very helpful and she completed the transaction very swiftly and conveniently. I really appreciate her help and recommend that UHaul must hire more employees like her. Thanks a lot Lena.

javed n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne F.  |  Overall Experience