Comentarios del cliente para U-Haul Moving & Storage of Newport

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Newport

Grado total:

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Paul B. en

Grado:

This was my fifth time there . very good service

Jeffrey C. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

When I returned my van at 4.00pm on Friday Jan 24th the facility was open the lights were on and all the doors were open but absolutely nobody was there. I called the Uhaul national number and they could not contact anyone on site. Other people were waiting as well, I just hope nothing bad had happened to the staff.

Terrence S. en

Grado:

El cliente no dejó un comentario.

Peter D. en

Grado:

I really like the staff at this location! They are helpful and get me on the road promptly!

Jann M. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Scott K. en

Grado:

Could have had better communication as to where exactly the truck was parked.

J Christophe P. en

Grado:

I prefer to talk with the local U-Haul office directly, not through a central call center. Not very personal and frustrating at times.

MICHAEL T. en

Grado:

Everything met or exceeded expectations.

Karen R. en

Grado:

Front desk staff helpful

Donald S. en

Grado:

All appreciated

Russell H. en

Grado:

The manager on duty was Ian, very professional and very knowledgeable. I was very pleased with the whole experience.

William R. en

Grado:

your on line experience is horrible. It takes way to long trying to navigate the products we dont want that you are trying to stuff down our throats. I would give you website a BIG F (for failure) The Newport RI facility is way understaffed it takes too long for human service.

Raymond L. en

Grado:

El cliente no dejó un comentario.

Nicholas C. en

Grado:

El cliente no dejó un comentario.

Brad D. en

Grado:

El cliente no dejó un comentario.

April T. en

Grado:

Fire Jajuan,he was rude and impersonal

Laurence T. en

Grado:

El cliente no dejó un comentario.

Shelly J. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

Just dropped the truck off, picked it up in pawtucket where there were trash cans left inside.

sina f. en

Grado:

The best customer service that I have experienced in Rhode Island and in the States in general with honesty is from Ian. His humbleness and kind attentive nature is what Customer Service is all about.

maxine F. en

Grado:

El cliente no dejó un comentario.

Paul B. en

Grado:

Very good U expect to rent there again soon.

Michael B. en

Grado:

The manager was incredibly helpful and supportive.

Eleanor G. en

Grado:

El cliente no dejó un comentario.

Minerva M. en

Grado:

The associate who served me was very pleasant and accommodating.

Joshua S. en

Grado:

El cliente no dejó un comentario.

Wendy G. en

Grado:

El cliente no dejó un comentario.

Duane C. en

Grado:

El cliente no dejó un comentario.

Aimee S. en

Grado:

I cannot say enough wonderful things about Ian as a manager of U-haul Newport. We spent a long day at storage, emptying units and arranging a shredder, as well as renting a van. Ian and his staff were professional, kind and amazingly knowledgeable.

John G. en

Grado:

Great experience. Customer service representative was outstanding. Rental process was simple and price was fair.

Phil D. en

Grado:

El cliente no dejó un comentario.

Cindy K. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

helpful and courteous

Courtney T. en

Grado:

El cliente no dejó un comentario.

Larry T. en

Grado:

El cliente no dejó un comentario.

Bridget P. en

Grado:

Very helpful employee. He was very knowledgeable and very nice.

Theresa P. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

Gordon R. en

Grado:

This was an exceptionally pleasant and easy experience. The store is bright and displays all of the packing and moving materials like a real retail store, not just a dingy desk.

maria B. en

Grado:

Received excellent customer service from both employees during the pick-up and return of the rental truck. Thank you

Brian G. en

Grado:

El cliente no dejó un comentario.

Anthony C. en

Grado:

El cliente no dejó un comentario.

Harry H. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

Lisa W. en

Grado:

El cliente no dejó un comentario.

Peter H. en

Grado:

Your rates per mile are very high for commercial operations.

Timothy N. en

Grado:

El cliente no dejó un comentario.

mark K. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

Our pick up location people were very helpful...they understand service/helping...

Melinda M. en

Grado:

The employees went above and beyond when I arrived to pick up the trailer. They were so helpful when we found an issue with my wiring. Thank you guys!!

Kathleen W. en

Grado:

This location is the best in our area.

Giancarlo G. en

Grado:

There was just one thing, being a first timer and all, coming from the other direction of the road, you can't really tell where to drop off the truck. I parked it by the U-Haul storage since there were no visible directions or signs (there were other large trucks at the entrance), I had to go back and move the truck to the drop of area in which by this time I lost my place in line and lost valuable time.

Yonghui B. en

Grado:

El cliente no dejó un comentario.

VIC B. en

Grado:

El cliente no dejó un comentario.

Tobias G. en

Grado:

El cliente no dejó un comentario.

steve D. en

Grado:

El cliente no dejó un comentario.

juan R. en

Grado:

El cliente no dejó un comentario.

Lauri S. en

Grado:

El cliente no dejó un comentario.

harris C. en

Grado:

Upgrade computer systems- I’ve rented a van 3 times in last two weeks and all 3 times there was a computer problem. Very serious issue. I don’t believe this is a local employee issue - it’s a system issue.

Maureen W. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Karl N. en

Grado:

The climate controlled storage units were exactly what I needed. I just wished that the temperature ranges were not so extreme.

Robert C. en

Grado:

El cliente no dejó un comentario.

Mike H. en

Grado:

Truck was old and had a poor transmission, sloppy steering and a seat that had lost it's support.

Justin M. en

Grado:

Great experience!

Peter S. en

Grado:

would have preferred a pickup truck. It was not available

Roger P. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

Ian L. en

Grado:

El cliente no dejó un comentario.

stephen F. en

Grado:

The person who helped me at the Connell highway location was EXCELLENT!

Thomas M. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

El cliente no dejó un comentario.

William J. en

Grado:

Super nice staff, clean store and truck. Liam is great!

David R. en

Grado:

El cliente no dejó un comentario.

Angeles A. en

Grado:

the staff was as stated, very helpful, friendly & extremly competent

James C. en

Grado:

El cliente no dejó un comentario.

Thomas R. en

Grado:

Very helpful and friendly.

Terrence S. en

Grado:

Great managers ! Ian, J.T., Larry were all very helpful on my several visits to this site.

George B. en

Grado:

Appreciate the free month manager gave me for being in the military.

Charles S. en

Grado:

Ian was great

scott C. en

Grado:

Uhual in Newport to was great! The employee was really nice, friendly and just nice to work with.

Michael H. en

Grado:

El cliente no dejó un comentario.

Keith M. en

Grado:

Ian was very pleasant and helpful .

Luis R. en

Grado:

El cliente no dejó un comentario.

Barbara M. en

Grado:

JT and Ian are amazing at their jobs. They are meticulous with equipment safety. They demonstrate exemplary customer service! Thank you.

Lawrence B. en

Grado:

We tried to drop the truck off after hours using the online app. The on line app did not work. We called customer service and they had no remedy that worked. Both the app and phone support needs improvement.

marie D. en

Grado:

Liam did a great job getting us checked in and renting our vehicle. It turned out we needed it for an extra day and the staff member who took care of us later that day made the extension very easy. Thanks to all at U-Haul who made it possible to complete our task with a minimum of fuss.

Ashley N. en

Grado:

El cliente no dejó un comentario.

Raymond B. en

Grado:

Keep up the good work and knowledgeable staff. It was a nice and easy rental and return.

Albert W. en

Grado:

El cliente no dejó un comentario.

Terrence S. en

Grado:

J. Taylor was terrific on Customer Service! He rent me a climate controlled locker then patiently showed me to the location & went to the access codes & locking process. Excellent U-Haul manager.

MICHAEL A. en

Grado:

Nothing but a disappointment. Reserved a pickup truck 2 weeks ago. Arrived at 7 am. NO TRUCK! Apparently u haul decided to change my reservation to a cargo van ( useless for me) with NO notifications! Complete wast of my day. Thanks a lot. Reserved again for August 3rd. Called my local store to confirm, it was not even on their records I had it reserved. Did I get it,yes. Should I have felt the need to check in every day just to be sure it would be there? Absolutely not. I rent the pickup once a year and go through this once a year. Unacceptable. A complementary day on u haul with the pickup truck sure would go a long way with this customer.

CHRIS M. en

Grado:

El cliente no dejó un comentario.

Angeles A. en

Grado:

efficient, friendly, professional

Jim R. en

Grado:

Place was understaffed but it was Sunday evening in the summer - 3 returns at same time & only 1 employee - no big deal

Norrie W. en

Grado:

For some unknown reason they tried to charge me an additional $40 plus for extra days when my contract clearly said July 22. I questioned the additional charge and the site manager intervened and zeroed out the account which I appreciated but...still don't know why this happened.

Andrew S. en

Grado:

During call in inquiry, we were told two ATVs would fit in 6x12' Utility trailer. Not the case,; one had to be placed in pickup truck. Photos to prove.

Robert S. en

Grado:

El cliente no dejó un comentario.

Vivian S. en

Grado:

I never checked the back of the van to see if it was clean. There was some type of oil on the mat which I put plastic garbage bags over, 5 bags to be exact. I was transporting artwork, which were all well sealed and packaged, but still, the oil was present. I did bring this to the managers attention.

Jill K. en

Grado:

El cliente no dejó un comentario.

Elizabeth B. en

Grado:

Understaffed on Monday when we checked in. The manager working was excellent - but he needed help, we had a long line and he was running in and out to trucks and the storage unit.

Hanko R. en

Grado:

Everyone was most helpful and courteous. Would definitely use this UHaul in the future.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Deborah H. en

Grado:

El cliente no dejó un comentario.

Catherine B. en

Grado:

El cliente no dejó un comentario.

trevor H. en

Grado:

Need someone to manage the desk during business hours, at all times.

Peter C. en

Grado:

El cliente no dejó un comentario.

bonnie s. en

Grado:

My belongings were kept warm and dry all winter long. Thanks.

Liang Z. en

Grado:

I

frank h. en

Grado:

the access key pad to the storage was broken for months. had to go in the store to swipe in.

Abby A. en

Grado:

The staff have always been great!

ANDE F. en

Grado:

Successfully moved personal goods from WA to RI

Dana R. en

Grado:

Everything appeared great, until I went to move out from the unit. I found mouse droppings and an overwhelming smell of cigarette smoke that hopefully comes out of my furniture (I don't smoke).

zee a. en

Grado:

Dealt with Ian and this location before. They couldn't be nicer or more helpful. I highly recommend them.

GABRIEL S. en

Grado:

Ian was very helpful.

Chris B. en

Grado:

My overall experience with the staff at U-Haul Moving & Storage of Newport was excellent. I did have an issue with the overall experience with U-Haul on the phone. Very poor service overall.

Neil B. en

Grado:

Thank you for being so nice, Neil B.

SANDRA G. en

Grado:

Never had one problem or concern. Now renting at a Public Storage Facility in another state.

Alec S. en

Grado:

Ian was excellent he took us by the hand and walked us through the entire process of getting a storage unit and covered everything we needed to know from a to z. Highly recommended!

virginia l. en

Grado:

Had a bit of a kerfuffle when I was charged rent after I moved out. It took several phone calls and two days to hopefully get that sorted out. We'll see if it's removed on the next statement.

Maecille M. en

Grado:

Everytime I stopped by to pay my bill or even called for questions.... Everyone was very helpful and informative. If I ever need them again I know I'm in good hands

Richard T. en

Grado:

Great service ...good information and instruction on trailer & truck! Only wish truck with super comfort (suspension) was provided for my long ride of 1,600 miles! Overall, pleased.

lisa a. en

Grado:

No surprises. Friendly staff. Convenient hours and location.

Nancy G. en

Grado:

We used the climate controlled storage units. It was always clean and nothing we had stored got any damage. Staff was always helpful and courteous.

Phillip S. en

Grado:

I will continue to use U-Haul on Connell Hwy. Great service, clean and well organized.

Brett W. en

Grado:

The service was subpar at best.