Comentarios de los clientes para U-Haul Moving & Storage of Newport

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Newport

Clasificación general:

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Denise M. | First Impressions |
Clasificación:

Thank you for being kind to me in my time of need....

richard B.
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El cliente no dejó un comentario.

Lance L.
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I have used Newport U-haul many times over the years. Always excellent service.

Alexander P.
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El cliente no dejó un comentario.

Lisa S. | Overall Experience |
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I had a very pleasant experience using this UHaul location. The unit was clean and easily accessible.

JERRY T.
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El cliente no dejó un comentario.

Jon W.
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El cliente no dejó un comentario.

John B. | Overall Experience |
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El cliente no dejó un comentario.

Robert F.
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Great experience. The Ian Massey, the GM, was very knowledgeable and efficient. The on line check in process worked great.

Gaetano C.
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This is not my email I keep calling but nobody does anything about it

Robin D.
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El cliente no dejó un comentario.

William D.
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Great service staff

John S.
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The gentleman at the service desk, I forget his name, was very helpful. I was a little disappointed that I turned the truck in a few days early, then was charged for extra mileage.

Sara G.
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The attendants made the drop off process easy and much less stressful than the pickup experience.

Robert L.
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El cliente no dejó un comentario.

shawn M.
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El cliente no dejó un comentario.

Michael K.
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El cliente no dejó un comentario.

Frank R.
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Excellent customer service always here at Newport RI location

Kevin H.
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El cliente no dejó un comentario.

Shawn W.
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El cliente no dejó un comentario.

Orlando M.
Clasificación:

THE TRUCK I WAS GIVEN IS NOT SAFE The website experience was excellent, the people working at the UHAUL place in Newport were very good. The problem was the truck itself: going at 45mph on the highway a tremendous vibration would appear, apparently coming from the front wheels from what I could tell. The whole truck would shake and the steering wheel too. THIS TRUCK IS NOT SAFE. It must be taken out of circulation and given a thorough check. I mentioned this to Shane when I returned the truck yesterday. In addition the handle for opening the window keeps coming off every time I open/close the window. Orlando Merino

paul R.
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Fast, Friendly, Efficient, Fair Knows what to do in any kind of situation.

Stephen M.
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El cliente no dejó un comentario.

JAMES M.
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Great service

David E.
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El cliente no dejó un comentario.

James C.
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No one at drop off point. Had to go inside. Employee said he was not one working and to just give him the key

Donald M.
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El cliente no dejó un comentario.

Manuel M.
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El cliente no dejó un comentario.

Albert N.
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El cliente no dejó un comentario.

Johnathan F.
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Liam was incredible!

Phillip D.
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Knowledgeable and very respectful

Ronald G.
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El cliente no dejó un comentario.

Michael D.
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Nothing. Everything went very smoothly. Staff and management were friendly, knowledgeable, and courteous.

nando N.
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El cliente no dejó un comentario.

Sean H.
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El cliente no dejó un comentario.

Paul Matthieu C.
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El cliente no dejó un comentario.

paul R.
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Ian did an excellent job. He helped me through a stressful situation.

Paul G.
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The mobile pickup isn't worth the hassle. Just do it in person.

Thomas M.
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El cliente no dejó un comentario.

Richard M.
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El cliente no dejó un comentario.

Durant J.
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El cliente no dejó un comentario.

Debra O.
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El cliente no dejó un comentario.

DANNY V.
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Polite and friendly experience

Renai C.
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El cliente no dejó un comentario.

Rich D.
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Manager at the store was friendly, knowledgeable and professional. Would go back again and tell family and friends to use.

Shirley S. | Overall Experience |
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Very helpful fellows that work there always !

Thomas H.
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El cliente no dejó un comentario.

Brendon R.
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El cliente no dejó un comentario.

Brian E.
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El cliente no dejó un comentario.

Michael C.
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Need more help at this location !

Robert S.
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El cliente no dejó un comentario.

George O.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Randy A.
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Very nice staff and professional.

Paul P.
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They were quick and easy. Not much contact which is good.

David G.
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Fire everybody there and start anew

Michael D.
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Van was dirty. I couldn't respond to link. I tried. Check your logs. I still got billed $25 for cleaning

Rita V.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

KEVIN B.
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El cliente no dejó un comentario.

Lauren H.
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El cliente no dejó un comentario.

WILLIAM B.
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Not much everything went well and personnel was very helpful when I needed vehicle a few days more they made it work

Thomas S.
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El cliente no dejó un comentario.

Joseph F.
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El cliente no dejó un comentario.

Philip R.
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I parked the truck, walked in to the open and unlocked door, and a voice from somewhere shouted they were closed. I said I just want to drop off the truck, but they were very rude and repeated loudly that they were closed, despite an open, unlocked door with all the lights on. I never saw the person.

Faith S.
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El cliente no dejó un comentario.

DAVID H.
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El cliente no dejó un comentario.

Ian M.
Clasificación:

None

Paul J.
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El cliente no dejó un comentario.

Chester K.
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El cliente no dejó un comentario.

Nycole M.
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El cliente no dejó un comentario.

Paul G.
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El cliente no dejó un comentario.

Flavio B.
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All was good and easy

Mark A.
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El cliente no dejó un comentario.

Hayley P.
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There needs to be more staffing to answer the phones because it took me days to get through to anyone. Once I got through to the staff, everyone was friendly and great.

Carmen C.
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El cliente no dejó un comentario.

Chung C.
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El cliente no dejó un comentario.

Ronald K.
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Pre--check in online made for an easy pickup

Otto I.
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El cliente no dejó un comentario.

Anne B.
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Everything went seamlessly!! I did it online and when I arrived it was quick to check in and be on my way. They didn't have the truck I reserved but were nice enough to double my miles to make up for it. I didn't realize it was that easy to rent from Uhaul! And all the people I dealt with were super friendly and professional.

DOUGLAS D.
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Nothing, staff was very friendly and informative. Truck was clean and comfortable and ran very well ...

chris S.
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El cliente no dejó un comentario.

Rebecca M.
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El cliente no dejó un comentario.

William D.
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El cliente no dejó un comentario.

Ivy H.
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Dealt with this location a few times over the last month and have been given top notch service each time! Great experience!

Marie L.
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El cliente no dejó un comentario.

Lawrence D.
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Everything was perfect. Reserved online. Nice trailer, easy to tow. Drop off: someone saw me drive by and there was someone to unhitch the trailer. Great service all the way around!

james S.
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The equipment was quite clean, however, the levers to cinch down the straps to hold t bhe vehicle front tires down were corroded and need some attention.

Lisa W.
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El cliente no dejó un comentario.

Donna M. | Overall Experience |
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Clean, secure, and amazing helpful management. I will miss you!

Donald L.
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El cliente no dejó un comentario.

naomi I.
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El cliente no dejó un comentario.

Joseph W.
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The reservation process was quick and easy; the van was clean and ready; we were able to complete our tasks for the day; turn-in was simple. It was a totally successful day thanks to U-Haul. Just keep doing what you are doing.

Clifford W.
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El cliente no dejó un comentario.

Molly C. | Overall Experience |
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Impossible to get a staff member's assistance. Technology issues with the key card made it so that I could not access my unit without staff help for the first month. Staff were polite but very unhelpful.

catherine D.
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Excellent customer service. Truck clean and we'll maintained. Check in, check out and reservations we'll done.

Susan L.
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El cliente no dejó un comentario.

Sergio M.
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This location have a great team, keep up the good work. Thanks, Sergio Morais

Nicholas D.
Clasificación:

Truck was messy and sticky. I had a code for 19.99 off from uhaul and they didn't apply it. I brought it back 16 hours early and they rented it right back out before I left so they made double that day for me returning early. I will never go back again if my card is not credited back at least 19.99

Marie W.
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El cliente no dejó un comentario.

John G.
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El cliente no dejó un comentario.

DAVID H.
Clasificación:

El cliente no dejó un comentario.

Jim O.
Clasificación:

It has taken me a while to respond to the survey as to avoid an apparent "knee jerk" reaction. First, I reserved the car hauler in Florida for a New Bedford, MA pickup. Although reserved for a MA pickup (and there was one available up to a day prior) I was informed I'd have to pickup in Rhode Island. When I reserved in Florida the quoted rate was just over $300. The gentleman who told me I'd have to drive to Rhode Island said my $50 inconvenience credit would take my bill to just over $400! I drove over 1,300 miles to pick up a trailer in MA to find out I have to drive to another state for pickup and be charged over $100 more than originally quoted!! That's a whole lotta bs! Thankfully, upon reporting my original quote I was charged only that really not really realizing any credit for the inconvenience. Thankfully, your Rhode Island staff was much more accommodating in how they treated my businesses. Kudos to them and only them.

Justin S.
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Check in check out was a cluster..

James G.
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El cliente no dejó un comentario.

Pamela B.
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Rand, Ian and Adam were all great!

Theodore A. | First Impressions |
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El cliente no dejó un comentario.

Joanna O. | Overall Experience |
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El cliente no dejó un comentario.

Anne P. | Overall Experience |
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Ian was the best associate you could have. He gave all the benefits of storing my things at this facility. He worked with my movers during the pandemic and he was safe and professional. I so appreciate everything he did for me and your company. Thanks, Ian.

madeleine v. | Overall Experience |
Clasificación:

I lost due to water damage, many items on the morning after the flood. Is there a way to recoup losses? Being that the entire place was a crowded, wet, truck laden area, with people running around, we had to dump many items because you wanted all units emptied, I had no place to store items, and felt rushed to empty and get out of there.

Ivy H. | First Impressions |
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Everyone was super helpful! Great experience!

HENRY C. | First Impressions |
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Everyone at the Newport location was very professional. Jordan processed the storage unit for me. He was professional. It seems like they are short staffed but other than that, all was fine. No issues. Huge shout out to Ian for realizing I’d left my wallet and phone in the rental and returning them to me. Thank you so much!

Deborah K. | Overall Experience |
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Overall excellent customer service, ease of access and safe. Thank you

dale b. | First Impressions |
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Great service and timing. It was a very smooth transition for our move.

Allyn U. | Overall Experience |
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Convenient location and Ian (the manager) is always helpful.

Brian L. | First Impressions |
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El cliente no dejó un comentario.

Shirley S. | First Impressions |
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The young men at 111 Connell HWY are always very helpful and kind would recommend them always ….Thank you !

Megan J. | Overall Experience |
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El cliente no dejó un comentario.

Stephen H. | First Impressions |
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I was checked in very efficiently and walked thru the steps to access my unit. Very satisfied Thank You

CARMEN M. | First Impressions |
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El cliente no dejó un comentario.

roger s. | First Impressions |
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Great help glad to finally find 24 hour hassle free access

MICHAEL T. | Overall Experience |
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Everything met or exceeded expectations.

sina f. | Overall Experience |
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The best customer service that I have experienced in Rhode Island and in the States in general with honesty is from Ian. His humbleness and kind attentive nature is what Customer Service is all about.

Michael B. | Overall Experience |
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The manager was incredibly helpful and supportive.

Karl N. | Overall Experience |
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The climate controlled storage units were exactly what I needed. I just wished that the temperature ranges were not so extreme.

Angeles A. | Overall Experience |
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the staff was as stated, very helpful, friendly & extremly competent

George B. | Overall Experience |
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Appreciate the free month manager gave me for being in the military.

Keith M. | First Impressions |
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Ian was very pleasant and helpful .

Terrence S. | First Impressions |
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J. Taylor was terrific on Customer Service! He rent me a climate controlled locker then patiently showed me to the location & went to the access codes & locking process. Excellent U-Haul manager.

Elizabeth B. | Overall Experience |
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Understaffed on Monday when we checked in. The manager working was excellent - but he needed help, we had a long line and he was running in and out to trucks and the storage unit.

bonnie s. | Overall Experience |
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My belongings were kept warm and dry all winter long. Thanks.

Liang Z. | First Impressions |
Clasificación:

I

frank h. | Overall Experience |
Clasificación:

the access key pad to the storage was broken for months. had to go in the store to swipe in.

Abby A. | Overall Experience |
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The staff have always been great!

ANDE F. | Overall Experience |
Clasificación:

Successfully moved personal goods from WA to RI

Dana R. | Overall Experience |
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Everything appeared great, until I went to move out from the unit. I found mouse droppings and an overwhelming smell of cigarette smoke that hopefully comes out of my furniture (I don't smoke).

zee a. | First Impressions |
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Dealt with Ian and this location before. They couldn't be nicer or more helpful. I highly recommend them.

GABRIEL S. | First Impressions |
Clasificación:

Ian was very helpful.

Chris B. | Overall Experience |
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My overall experience with the staff at U-Haul Moving & Storage of Newport was excellent. I did have an issue with the overall experience with U-Haul on the phone. Very poor service overall.

Neil B. | Overall Experience |
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Thank you for being so nice, Neil B.

SANDRA G. | Overall Experience |
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Never had one problem or concern. Now renting at a Public Storage Facility in another state.

Alec S. | Reservation |
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Ian was excellent he took us by the hand and walked us through the entire process of getting a storage unit and covered everything we needed to know from a to z. Highly recommended!

virginia l. | Overall Experience |
Clasificación:

Had a bit of a kerfuffle when I was charged rent after I moved out. It took several phone calls and two days to hopefully get that sorted out. We'll see if it's removed on the next statement.

Maecille M. | Overall Experience |
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Everytime I stopped by to pay my bill or even called for questions.... Everyone was very helpful and informative. If I ever need them again I know I'm in good hands

Richard T. | Reservation |
Clasificación:

Great service ...good information and instruction on trailer & truck! Only wish truck with super comfort (suspension) was provided for my long ride of 1,600 miles! Overall, pleased.

lisa a. | Overall Experience |
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No surprises. Friendly staff. Convenient hours and location.

Nancy G. | Overall Experience |
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We used the climate controlled storage units. It was always clean and nothing we had stored got any damage. Staff was always helpful and courteous.

Phillip S. | Overall Experience |
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I will continue to use U-Haul on Connell Hwy. Great service, clean and well organized.

Brett W. | Overall Experience |
Clasificación:

The service was subpar at best.

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