Customer Reviews for U-Haul Moving & Storage of Newport

3,800 reviews

111 Connell Hwy   Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance, Across from the Sportsmans club and next to dog park)

(401) 847-3219

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(401) 847-3219

111 Connell Hwy
Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance, Across from the Sportsmans club and next to dog park)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck was well worn. The engine was loud and I wasn’t confident the transmission was going to make it. The slide out ramp was difficult to pull out and difficult push back in. Sales rep was great and overall the experience was fine however I would hope to get a newer truck next time.

Mark V 
Rating:
5.0

Customer did not leave a comment.

Matthew G 
Rating:
4.0

No issues

John M 
Rating:
4.0

Sean who checked me in and put the trailer on my car was excellent. He was very personable and made sure I understood how the equipment worked. Drop off was very good too.

William F 
Rating:
4.0

Customer did not leave a comment.

Darci s 
Rating:
5.0

Great service, prompt and polite. Rental truck was clean and ready. Appreciate the extended hours of this location's open/close, 7am to 7pm which is extremely helpful. Overall wonderful experience. Thank you.

Lynda P 
Rating:
3.0

Site is very small and tight. Staff was helpful.

John L 
Rating:
4.0

Customer did not leave a comment.

Glenn M 
Rating:
3.0

Customer did not leave a comment.

John T 
Rating:
2.0

Too expensive and raise rates constantly.

edward h  |  Overall Experience 
Rating:
5.0

The price I got online did not reflect in the system when I went to pick up. Team at the location was very helpful and patient. We setup a new reservation and we’re good to go. Many thanks. B

Ryan K 
Rating:
5.0

The staff on duty were very helpful and accommodating. They made the experience easy

Keith D 
Rating:
4.0

Customer did not leave a comment.

fabricio f 
Rating:
3.0

Customer did not leave a comment.

BRUCE M 
Rating:
5.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Keith K 
Rating:
5.0

THEY WERE VERY NICE

sandra w 
Rating:
5.0

Quick easy and

Ralph C 
Rating:
3.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Tom M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELA R 
Rating:
5.0

Customer did not leave a comment.

KEVIN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
4.0

Customer did not leave a comment.

Dean B 
Rating:
5.0

Customer did not leave a comment.

Emanuele N 
Rating:
4.0

Customer did not leave a comment.

Kusak S 
Rating:
5.0

Customer did not leave a comment.

jason w  |  First Impressions 
Rating:
2.0

The manager at this location is very unprofessional. Between cursing and sarcastically talking to his employees, he avoided dealing with any customers and continued to push the customers to a singular worker, despite the fact he was manning the desk. He then proceeded to pull a large bundle of rope out, and pretended to hit the worker that was processing my reservation. There was an issue with my reservation, so it was unnecessary and distracting. He said he had found it in the back of a returned rental and asked if she had any use for it, which then turned the conversation into a sexual nature. I am all for a fun work environment, but this was uncomfortable to watch, especially when I needed help resolving a pricing issue. I called the generic U-Haul customer service the day prior to my reservation and they told me the local location could apply my military or AAA discount at the location. The Newport, RI location said they couldn't do anything. I ended up having the call the U-Haul customer service center, where I was told this issue could have been resolved at the local location. While I was on hold, the manager didn't once ask what the issue was, but instead asked the worker what he should eat for lunch. I then asked if the rental came with a lock, it didn't so I purchased a lock from the store...it didn't fit the truck.

Kelsey G 
Rating:
5.0

Friendly and professional staff, great showroom and fantastic prices. We’re lucky to have this place in our town. A+++

cindy l 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

All of the crew pitched in to help, you guys have a nice place there!

Brendan D 
Rating:
5.0

Great service, great price. Complicated install because my truck frame was not stock, had been repaired by a welding shop, but your installer JT was able to get the work done.

robert c 
Rating:
5.0

Customer did not leave a comment.

John E 
Rating:
4.0

Customer did not leave a comment.

Stephen T 
Rating:
5.0

Staff is very professional,kind and helpful

Christopher D 
Rating:
4.0

Associate assisted me the moment I arrived to drop off the trailer

Kevin M 
Rating:
5.0

The team was helpful and friendly. Everything went smoothly. Thanks.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Glenn T 
Rating:
5.0

With what I am going through, Bryan was extremely empathetic and helpful. He only made the process as difficult as it is... easier. Great employee!

dahiana l  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ron B 
Rating:
5.0

Customer did not leave a comment.

Mary O 
Rating:
5.0

Customer did not leave a comment.

Fernando D 
Rating:
3.0

Good place to rent. Mix up on the truck size being onsite though.

ben m 
Rating:
4.0

Customer did not leave a comment.

Leslie A 
Rating:
5.0

Excellent service!

Martha K 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
4.0

Customer did not leave a comment.

Thomas D 
Rating:
1.0

I rented a trailer today for 6 hours. I went over the time by 2 hours and it doubled my cost? I called the store location and the assistant said this bumped me into another pay period. If I had initially requested 8 hours my cost would have been the same as for the 6 hours. I am not happy with this service. Ide like to request a refund for the additional charge

mathew o 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
5.0

The office staff were so helpful. Thanks so much!

linda w  |  Overall Experience 
Rating:
2.0

Slow service

Christian V 
Rating:
5.0

Very helpful and courteous

RYAN T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jesnaldo p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanna p 
Rating:
1.0

When emptying my storage unit I realized there was rat/mouse feces all over everything! My boxes, storage bins ect... my sectional couch that I used all of 8 months was ruined and this is nor covered in the storage insurance!

Aleta A  |  Overall Experience 
Rating:
5.0

Excellent customer service at every level.

exum p 
Rating:
5.0

Great staff, plenty of equipment

David C 
Rating:
5.0

Great employees who were very helpful. They made for a great experience. Thank you UHaul. :)

Clayton S 
Rating:
5.0

Great staff!

Ben H 
Rating:
4.0

Quick ez Friendly

robert h  |  First Impressions 
Rating:
5.0

Oy problem I had was the door on the trailer was difficult to open. Shame on me for not checking at the uhaul pickup.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Kate A 
Rating:
5.0

Great experience and staff

chris p 
Rating:
5.0

Bryan and his team do a great job of “moving “ you along.

Jeff L 
Rating:
5.0

J T in newport was a pleasure to work with. very professional

joe m 
Rating:
5.0

Nothing-very nice customer service experience.

ben m 
Rating:
3.0

I told them the address where I wanted to drop off my truck and still the wrong address was put. There were some issues with the truck we got as well, something in the cab of the truck was leaking and the gas cap was loose, it kept coming off while we were driving.

Jassmin P 
Rating:
5.0

Customer did not leave a comment.

Jose F 
Rating:
5.0

The general manager is the BEST

ANGELA M 
Rating:
5.0

You made it so easy it was amazing. Great job

John A 
Rating:
5.0

Customer did not leave a comment.

Timothy d  |  First Impressions 
Rating:
5.0

JT was a boss handling the business. I was in a clean well functioning cargo van in an efficient manner with excellent customer service and a down to earth character. I appreciate the excellence. Merry Christmas!

Christopher M 
Rating:
2.0

Not open at 9a. Truck was filthy.

maura l 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Mark W 
Rating:
5.0

Customer did not leave a comment.

PETER B  |  First Impressions 
Rating:
5.0

My experience with the U-haul staff has always been a good one. See you again👍👍

William S 
Rating:
1.0

Customer did not leave a comment.

Karl T 
Rating:
2.0

Wasn't happy with this trans action this time the truck was horrible to the point I thought it was going to break down. Soon as I drove off the gas gauage changed so it wasn't at the mark they showed me also I order a appliance dolly they gave me a utility dolly. At this point because I wasn't happy about the truck. No I wouldn't recommend it to a friend I would tell then first to drive the truck and make sure you have what you asked and apid for in the truck.

Annette M 
Rating:
5.0

Very curtains and helpful staff

chris p 
Rating:
1.0

My rental leaked from the roof , my items were destroyed , it never should have gone out and I should have been given another truck to transport it to the dump. They also tried to charge my card for 100 miles a day .. It was sitting in the parking lot with no mileage.. They wanted the truck back to rent it out !!! Appallingly!!!!

LISA W 
Rating:
5.0

Very polite and helpful. Thank you.

RICHARD T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristian M 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
4.0

Customer did not leave a comment.

Philip G 
Rating:
5.0

Excellent service. A++

Samuel H 
Rating:
5.0

Excellent service and extremely helpful

Ricky L 
Rating:
5.0

Friendly staff, quick service and great communication. Everything went smooth, I’m grateful for the team at U-Haul in Newport for helping me secure a car transport last minute. Y’all some heroes!

Emmanuel R 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

We had a lot of problems with the app and was not able to pick up the van prior to the store opening which was a problem. However, one the store opened JT was fantastic …very polite and helpful in getting us on our way.

David B 
Rating:
5.0

Customer did not leave a comment.

ann b  |  Overall Experience 
Rating:
2.0

Truck was absolutely disgusting. Could not see out of the windows. I had to clean them myself. Cigarette smell was overwhelming. I won’t make the same mistakes again

James H 
Rating:
5.0

Great job Jajuan, thank you very much.

luke a 
Rating:
5.0

Customer did not leave a comment.

Shannon C 
Rating:
4.0

Customer did not leave a comment.

Elena S 
Rating:
5.0

Customer did not leave a comment.

Anderson K 
Rating:
5.0

Great customer service. Staff was knowledgeable about equipment and how it should be used.

Cynthia m 
Rating:
3.0

There is no lighting or electrical outlet in my unit and it's extremely difficult to organize my stuff in the dark.Really a hassle and pretty disappointing since I need the extra space to get organize. It also appears that there was water damage in the unit at some point. I hope that this isn't an ongoing problem. The employee who I dealt with just prior to renting the unit (when I needed a truck) was helpful. However, the key I received with the contract didn't work in the truck. The ID number on the contract matched the truck as did the license plate, but the key went to a different truck which is the one I ultimately used. To be clear, the contract didn't match the truck I drove, which seems like a liability for all parties. Also, I realized a couple of days later that I left a bag of painting supplies in the truck. When I called and explained that I was looking for my belongings, the person on the phone didn't miss a beat when he said that no one had turned it in. I had barely gotten the words out when he gave his absolute answer of "no." He didn't say that he would look or anything helpful: he just kept repeating that the bag wasn't there. I didn't find him credible, and his lack of concern for my inquiry was a great example of poor customer service. I have always worked in fields that required interacting with customers and I was really disappointed with the way he handled the situation. I went in to speak with someone about my missing bag, and spoke with another employee, JT, who was quite helpful. He said he had indeed found my bag and he proceeded to pull it out from under the workstation. I told him who I spoke to and he told me that it was the manager. Unbelievable. I'm grateful to JT for his honesty and attentiveness. He had even attempted calling customers who had previously rented the truck until he got too busy and was unable to call more customers. Maybe some remedial customer service training is in order for the manager in question.

JENNIFER E  |  First Impressions 
Rating:
5.0

The new employee that helped it was her first day she went beyond what she was supposed to do to make sure my first experience with uhaul was excellent!!!!!

Peter k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick s 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

AWESOME CUSTOMER SERVICE!!!

Maria L 
Rating:
5.0

They were extremely helpful and accommodating! Highly recommended!

Audrey B 
Rating:
5.0

Excellent customer service and everything I needed was there.

Maria L 
Rating:
5.0

Customer did not leave a comment.

Karen D 
Rating:
3.0

Costumer service was very good, but I think more than one person would be beneficial for all.

sharon d 
Rating:
3.0

I waited for someone to check my vehicle back in, no one showed up, did the self check in and by the end of the lengthy process, he showed up.

Zachary C 
Rating:
5.0

Mike and team were friendly and professional - will do business with them/that location in the future!

JOSEPH O 
Rating:
5.0

Customer did not leave a comment.

Edward H 
Rating:
5.0

Excellent communications on scheduling. Your staff members are great at this location.

Peter W 
Rating:
3.0

Took more than 6 calls to get the unit confirmed. Most difficult storage unit process ever.

BRENDA N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karin G 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Margo P 
Rating:
5.0

JT the best

Jeffrey H 
Rating:
5.0

Tammy, the manager is excellent. She handle d everything professionally and she was very nice even though she was the only person working to handle everything at such a large facility.

Anne P 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Customer did not leave a comment.

richard B  |  Overall Experience 
Rating:
5.0

Thank you for all your help You were right on for a storage facilit.

WILLIAM H  |  Overall Experience 
Rating:
4.0

Very pleased with my stay there. Was informed quickly about any concerns (water leaks) they may have had during our nasty storms. Which was minimal. Special shout out to JT, in Newport RI . He was very nice throughout it all. Best wishes to him. 🙏

Lisa L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN B  |  Overall Experience 
Rating:
5.0

no comment

JOSEPH R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marlaine s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard B  |  First Impressions 
Rating:
5.0

The entire staff is always extremely helpful and friendly. Crystal should be given a management position. She's is amazingly talented and professional. I believe she would be priceless to any organization.

Sheila P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL A  |  First Impressions 
Rating:
5.0

Great experience and friendly staff!

lisa G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

peter f  |  Overall Experience 
Rating:
2.0

Poor communication via email for the state of the unit. Multiple times i reached out due to a missed payment even when I made it clear I no longer wanted to be a member.

Nicholas S  |  Overall Experience 
Rating:
5.0

The worker she was very friendly and knowledgeable

KENNETH B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathanael I  |  Overall Experience 
Rating:
1.0

The facility is great. The problem is the limited and unhelpful staff (both on the phone or in person). I have been spending thousands of dollars annually at the 111 JT Connell HWY location for 2 decades. Some of the staff are degenerates, underpaid, unmotivated, unpleasant and unprofessional. And a couple others have to work twice as hard to make up for the slackers and only paid peanuts. Hire better staff and THAT facility will do MUCH better, trust me! I also HATE things: the excessive, documents, emails, calls and texts for a simple storage bill, WAY TOO MUCH notification. U-Haul is NOT my life’s priority!

matthew c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meaghan L  |  Online Move In 
Rating:
5.0

Staff always ver helpful & totally professional!!

Bob S  |  Overall Experience 
Rating:
5.0

The guys there helped me out as I knew nothing about the process.

David S  |  First Impressions 
Rating:
5.0

I am very happy the the facility is climate control because I have some collectibles that need to be in a climate control environment.

Hendy C  |  First Impressions 
Rating:
5.0

Brian is an excellent manager. I watched him handle 10 customers in 20 minutes. Each of us wanted different things and Brian took care of everyone. U-haul is lucky to have him.

Anne P  |  First Impressions 
Rating:
5.0

Other than losing half my stuff due to the flood I have always used uhaul for everything my renters insurance didn't cover flood damage and I lost at least half my stuff. As I went through it everything had water damage and mold.

KEITH M  |  Overall Experience 
Rating:
4.0

There was one bad flood of the ground floor in the 2 years that I had my unit, but the staff was very helpful and accommodating to all of us when this happened, and made wooden pallets and helpers available to raise my furniture off the wet floor to minimize moisture damage.

Jane W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan g  |  Overall Experience 
Rating:
1.0

This place is run by a completely brainless idiot, Alex. He is the worst manager ever, overcharged me $50 per month, I was quoted $134.95 for my unit, and the price changed the day I moved in!!! The place is always dirty, they restricted my access and never told me why and a piece of my furniture was stolen. Never using this place and I'll be sure to tell everyone what a jerk Alex is, he should be fired. What a clown.

John D  |  Overall Experience 
Rating:
4.0

Stairs for size of unit made it cumbersome

Melissa D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE K  |  First Impressions 
Rating:
2.0

The staff wasn't helpful, I waited for a hour for assistance and I was the only customer. The place was clean but the staff was horrible.

rosa l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia A  |  Overall Experience 
Rating:
5.0

New unit still had a few items and the team helped to remove them

David M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Z  |  Overall Experience 
Rating:
5.0

Alex Pestana, the manager, was fantastic!

peter l  |  Overall Experience 
Rating:
5.0

First rate facility. Would recommend it to anyone seeking clean, well run operation. I’m very happy. A customer since 2019.

Chris B  |  Overall Experience 
Rating:
5.0

I have been a customer since 2019. Throughout that time my experience with the Newport U-Haul center has been excellent. This includes their reaction and communication during a flood caused by weather. I highly recommend them to anyone seeking clean, safe and convenient storage in the Newport area.

Chris B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNA L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Venancio C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew I  |  Overall Experience 
Rating:
4.0

Everything was totally fine. Sometimes a long wait to talk to staff at the desk, but that seemed to be because they took time with each customer, so it was alright. Staff was very nice and helpful.

Theresa J  |  Overall Experience 
Rating:
4.0

We rented the storage unit over the summer to store some of our daughter’s belongings in between school years at her college. Her move in date was set by her school (September 5th). When we moved out of the Uhaul facility, (we also rented a van from Uhaul on 9/5 to move her belongings) I inquired about receiving a pro-rated bill as we left 5 days into the billing cycle. I was informed that Uhaul doesn’t pro-rate. I find this very disappointing and it will be a consideration the next time I’m looking for a facility to rent storage space or van/truck.

Laurie R  |  Overall Experience 
Rating:
4.0

My only complaint is that the unit was not fully cleaned out when I got it. There was an old pallet and a gruesome mosetrap. Otherwise excellent facility.

Edward I  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICIA B  |  First Impressions 
Rating:
5.0

Thank you!

Kellie B  |  Overall Experience 
Rating:
5.0

Great management, customer service oriented, looked out for my best interest. Gentlemen that checked me in is definitely an asset to UHaul. The process was smooth. He explained everything to me in detail with due respect! Thank You for that! A great team player

Edward D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William L  |  Overall Experience 
Rating:
5.0

I never would have thought renting a storage unit was the most pleasant experience of my Sunday! The associate was so helpful and showed me to my unit, asked if I had any questions - she was so patient and courteous. Thank you for making renting a storage unit such a great experience!

Laura P  |  First Impressions 
Rating:
5.0

Alex has been great to work with in the year plus we were at the Connell Highway facility.

Anthony k  |  Overall Experience 
Rating:
5.0

JT was friendly, knowledgeable, and a problem solver!!

Maria C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luzcelenia M  |  Overall Experience 
Rating:
5.0

Clean and easy to access the storage unit.

katelyn c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA W  |  First Impressions 
Rating:
5.0

Helpful and felt they understood my needs

MARTIN E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elizabeth s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katie E  |  Overall Experience 
Rating:
1.0

Cold bloody staffs

Mamai S  |  Overall Experience 
Rating:
5.0

Good people working for unit

CLARENCE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cayton S  |  Overall Experience 
Rating:
5.0

I would definitely recommend your storage area. It was easy access and very clean. Thank you for your service.

Elaine S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILES A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M  |  Overall Experience 
Rating:
5.0

Thank you for making us feel so secure that what we stored was safe and that their good condition would be maintained!

MOHAMED Y  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN C  |  Online Move In 
Rating:
3.0

Storage unit to hard to access with narrow halls, old garage door opening, stairs, and way too low of ceilings on unit. Good for something small, but not for anything large like furniture.

Barclay D  |  Overall Experience 
Rating:
1.0

Lost everything I had.

Denise M  |  Overall Experience 
Rating:
5.0

thank you

Elaine S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patricia M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindi B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES M  |  Overall Experience 
Rating:
4.0

This is my third experience in this facility and definitely the worst one! The lower storages are not suitable any longer with the rapid growing change in climate control ( this is the truth that we all have to face now and not later ) . Adjustments must be considered and now! Thank you

NAFTALI S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATHRYN P  |  Overall Experience 
Rating:
5.0

All was good, as expected, but when flooding happened, the staff at the Newport RI facility was amazing. They were efficient, supportive and very helpful as we worked through the items in our unit. Thank you!

Donna C  |  Overall Experience 
Rating:
5.0

I always looked forward to going there because it was always so clean!!! The staff helped me many times, especially Ian. I know he changed jobs, but he was a great Uhaul employee! Other staff as well!!! Thank you for a great experience!

Crystal H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYRETTA J  |  Overall Experience 
Rating:
5.0

I was completely satisfied with my experience with U HAUL. I highly recommend them for all your moving and storage needs.

Keith M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  Overall Experience 
Rating:
5.0

Alex who runs this facility was incredibly patient he help me find the right storage solution for me and I can’t say enough about how easy he made this experience. If I could give him 10 stars I would

peter l  |  First Impressions 
Rating: