Customer Reviews for U-Haul Moving & Storage of Newport

3,127 comentarios

111 Connell Hwy   Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance)

(401) 847-3219

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(401) 847-3219

111 Connell Hwy
Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Patricia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

Truck really old and dirty but it did the job

Brian A. 
Clasificación:
5.0

Nice and pleasant people work at this location

JOSEPH M. 
Clasificación:
4.0

The uhaul staff was helpful and friendly. The truck itself was tired with many miles.

MICHAEL H. 
Clasificación:
5.0

Good!!!

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

john f.  |  First Impressions 
Clasificación:
5.0

Nothing to improve. We have used this facility for years and will continue to do so. The staff is very professional and helpful and the location is ideal.

AXEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYDNEY H. 
Clasificación:
5.0

Great service, very efficient.

Jeffrey R. 
Clasificación:
5.0

it was perfect thank you

SANDRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eamonn C. 
Clasificación:
4.0

Alex was very professional. He got us in and out of there in just a few minutes. The sole reason the experience didn't rate "Excellent" is because the van had a lingering scent of cigarette smoke and/or something used to mask it.

THOMAS D. 
Clasificación:
3.0

When I showed up to pick up my truck. I was told they gave it to another customer. I did order this on line. They did give me a much smaller truck, which I used and came back to get the larger one later it the day. I told the store manager I needed it for 10 days, he was great and set it up. On the 6th day Corporate called me and told me I was over due to return the truck. The people in the store were great. On the other hand whoever was calling the shots at corporate was making judgement calls that effected me and what I had planned . I will think twice before using u haul again

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindi B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry T. 
Clasificación:
5.0

Original trailer I rented was too small. No issues with upgrading to larger trailer for the day.

Claro D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY W. 
Clasificación:
5.0

This was a very enjoyable transaction. The people manning your office are very pleasant, well-informed and overall a pleasure to do business with.

Hugh L. 
Clasificación:
4.0

Looks pretty good as is right now . Thank you

PATRICIA B. 
Clasificación:
5.0

Excellent experience

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
1.0

Don't lie to customers. I booked a one-way truck and when I arrived they didn't have the truck available, but had a return truck available. Not only was this a huge inconvenience to drive the truck back to the pickup spot, they charged for the additional mileage that was due to the return (again, an inconvenience to the customer), despite confirming they would waive the mileage. Awful experience.

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan P. 
Clasificación:
5.0

Similar to the pickup location, the yard people were very quick and very friendly.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EAMONN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
4.0

This is my third experience in this facility and definitely the worst one! The lower storages are not suitable any longer with the rapid growing change in climate control ( this is the truth that we all have to face now and not later ) . Adjustments must be considered and now! Gracias

NAFTALI S.  |  First Impressions 
Clasificación:
1.0

They were very disorganized, there was a long wait and it took a very long time for them to remove the trailer from our car. Then they charged us an extra day without our permission and lied in paperwork saying it was returned a day later than it was.

Ellen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN P.  |  Overall Experience 
Clasificación:
5.0

I have no reason to complain

RUI B. 
Clasificación:
5.0

All was good, as expected, but when flooding happened, the staff at the Newport RI facility was amazing. They were efficient, supportive and very helpful as we worked through the items in our unit. ¡Gracias!

Donna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph G. 
Clasificación:
5.0

All easy

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
5.0

Staff member was excellent! He was fast, efficient, and friendly

COLIN N. 
Clasificación:
1.0

Not make them drive two hours out of their way to pick up a vehicle that was promised in the location I selected when I made my reservation!! Im sure there were several locations closer than Newport, RI that should have had a 15 foot truck available to rent. I was called the day before pick up and “told” I had to drive two hours out of my way to pick up my rental. When I asked why the young lady was fairly rude and said, “It's a one way rental so take it or leave it, that's all I can tell you”. If it hadn't been less than 24 hours away I would have rented from another company. Very poor customer service!!

Stanley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary anne P. 
Clasificación:
5.0

Great customer service! Recommend the hand-trucks provided inside the U-Haul be "no charge." This could be a little "thank you" to the customer for being a U-Haul customer.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Great experience. Thanks

Debbie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicola T. 
Clasificación:
4.0

There is a ton of broken glass in the parking lot - the lot itself is covered in dirt (the road is currently under construction) I let the guy working at UHaul know about it but I'm sure it's still there . Be aware so you don't pop your tires !

NYCOLE M. 
Clasificación:
5.0

I always looked forward to going there because it was always so clean!!! The staff helped me many times, especially Ian. I know he changed jobs, but he was a great Uhaul employee! Other staff as well!!! Thank you for a great experience!

Crystal H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SYRETTA J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Fast and efficient, a pleasure to work with

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corinne K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelli T. 
Clasificación:
5.0

I was completely satisfied with my experience with U HAUL. I highly recommend them for all your moving and storage needs.

Keith M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHANIE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOMINIC S. 
Clasificación:
2.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
5.0

Very easy completion of the process. Very appreciative.

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel C. 
Clasificación:
5.0

Very easy to rent people were very nice and very helpful will always rent from them again you also U-Haul is the best

CHARLES R. 
Clasificación:
5.0

Everything went perfect. The guy at the counter was cool too.

Charles W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
3.0

The trailer's brakes locked up on the highway, and it caught on fire. It was a frightening experience. The trailer burned so bad, it was a total loss. When I tried to call this location, the phone time wait while on the side of the highway nearly 30 minutes. I had to stay in a hotel, incurred other expenses. Bad business altogether.

Daniel O. 
Clasificación:
5.0

¡Gracias!

CATHERINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  Overall Experience 
Clasificación:
3.0

The reservation system is a bit much. It said I had my truck reserved but I needed all additional stuff that I was not aware of. Pictures, why do I need my headshot? And why additional contacts?? I had not seen the email when the online form was done so I got there and my rental was not ready because of this, knowing someone is coming to pick up a vehicle why wouldn't someone contact me to let me know there were more hurdles to rent a filthy truck? The guy in the store helped me. He was great. But I waited for 45 minutes to get to him. I had movers waiting you coat me additional 200 bucks. I am not happy

Michael O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
2.0

I showed up 45 minutes after my scheduled pickup time and I asked if the truck had the dolly and blankets. They said yes. I went outside to perform the online check in and saw them scurry back to my truck to add the blankets and dolly,

David P. 
Clasificación:
5.0

Alex who runs this facility was incredibly patient he help me find the right storage solution for me and I can't say enough about how easy he made this experience. If I could give him 10 stars I would

peter l.  |  First Impressions 
Clasificación:
1.0

U-Haul fucking sucks.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauri Renee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
1.0

The new manager is absolutely horrible. Not only did he not say hello when I entered but he literally said nothing. I had to prompt everything and suggest options and he still didn't say anything. When I left he didn't say thank you or goodbye. When I came back with the truck there was a doorbell to ring and I waited 15 minutes before the manager arrived and stared at me, I had to say that the keys were in the truck. He again said nothing, didn't ask how the truck was or even hello. I went in to get a receipt and he handed it to me with no thank you for your business or even a goodbye. This after spending almost $1,000 at this location this time. I couldn't tell him that the brakes were a bit soft or that the transmission felt like it was slipping or that a bag of garbage was left in the cab of the truck because he turned his back and walked away from me. I did notice that he had earphones on the entire time. Very professional. This location is having major construction on the roads leading up to it and in front of it and is a headache to get to now and with the lack of professionalism and customer service, I'll head elsewhere and I typically rent from this u-Haul location 10-15 times per year.

PETER M. 
Clasificación:
5.0

The person at time of pick helped me hook everything up, made sure all of the connections were on properly and did a safety check to ensure all lights, signals and latches were working before I left the facility. Was confident of the equipment and everything worked out great upon my arrival at my location. Excellent customer service experience.

John T. 
Clasificación:
5.0

The gentleman at the pick up location was excellent! The truck was spotless. He handled numerous customers arriving at the same time quickly and with finesse! Very polite.

Thomas C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
5.0

Always can count on Uhaul!!

Christopher T. 
Clasificación:
4.0

The autotransport had a flat tire the day of pickup. I would recommend that all equipment is inspected and tested prior to the day of reservation to ensure there arent any mechanical issues.

Angela A. 
Clasificación:
3.0

Rear driver tire had a slash thru majority of its side. Would be nice if UHaul did their own safety inspection before putting a vehicle back in service. No issue switching trucks, but the truck with the slash NEVER should have been placed in service in the first place.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison M. 
Clasificación:
5.0

The smaller trucks (10FT) need a ramp and should be equipped with ropes or moving straps.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naomi I.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

maura L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
4.0

Very efficient and cost effective.

jay W. 
Clasificación:
3.0

Employees were slow and not friendly, it was a chore for them to help so I could pick my truck up.

Jacob S. 
Clasificación:
4.0

El cliente no dejó un comentario.

George Q. 
Clasificación:
4.0

Fast and friendly at the desk, she's very helpful.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARYJAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duneley R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phyllis H. 
Clasificación:
5.0

The Crew on site was terrific...very personable and attentive. Everything was great, until I had to use the restroom, just to urinate. It was very clean...the entire facility was impeccably clean.. But, the restroom - the smell of sewage was so strong, so wretched, I nearly vomited. I did not even pee...just got out as fast as I could to catch my breath. Call a plumber quick!

Anthony k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

terry G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John V.  |  First Impressions 
Clasificación:
5.0

Friendly staff. Terrific manager and a good place to store things..... Secure too.!!!! Highly recommend this place!!!!!! Thank you Paul & Cathy McCarthy

Paul M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn H.  |  First Impressions 
Clasificación:
2.0

BUYER BEWARE! the unit is smallish but ok. When I reserved I was told I had a ground floor unit. when I got to the place on move in day I was told no ground floor units available of the size I wanted, that's not cool. When I asked about a bigger unit ground floor I was told there were none. I moved into a second floor unit, no elevator, I wasn't told there was no elevator when they told me I couldn't be on the ground floor. After loading in I decided to look around I found a unit on the first floor vacant. I went and inquired at the desk and lo and behold I got it for about 10 bucks a month more than I was already paying. The whole bait and switch scam stinks. The system for getting into the lockers is antiquated and wasn't well explained. They shouldd have a picture of the entrance way and expain to you with visuals how you get in; because the desk guy was totally unclear. You have to pay extra for 24hour access, which again is just another bogus upsell. I only need the space short term and the storage location is near me or I'd have gone else where. However, yes the staff guy who checked me was friendly which is the only reason I didn''t grade this place beyond poor. Oh, and one last thing, they have sent me four emails and two texts bugging me to review them. I wanted to just let it go but they wouldn't let me. so sorry folks here's your review, your place is not good.

Henry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aries p.  |  First Impressions 
Clasificación:
5.0

The individual who assisted my daughter and I was professional and went well and above being courteous and explained the process of self storage to us. I appreciated his kindness and willingness to assist us in any way! Scale 1-10. A Ten! Would recommend to anyone.

Paula S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darci A.  |  Overall Experience 
Clasificación:
3.0

I was quite concerned to see a puddle of water on the floor very close to my unit, apparently left by dirt bikers in the unit next to mine. Hoping this won't be permanent!

Jane W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mamai S.  |  First Impressions 
Clasificación:
5.0

The owner and employees of this UHaul are always striving to keep the place safe and clean. I would definitely recommend storing your "stuff" here.

dale b.  |  Overall Experience 
Clasificación:
5.0

Great service.

Skip S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy W.  |  Online Move In 
Clasificación:
5.0

Thank you for being kind to me in my time of need....

Denise M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore A.  |  First Impressions 
Clasificación:
5.0

Great service and timing. It was a very smooth transition for our move.

dale b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian L.  |  First Impressions 
Clasificación:
4.0

Great help glad to finally find 24 hour hassle free access

roger s.  |  First Impressions 
Clasificación:
5.0

Ian was very pleasant and helpful .

Keith M.  |  First Impressions 
Clasificación:
5.0

J. Taylor was terrific on Customer Service! He rent me a climate controlled locker then patiently showed me to the location & went to the access codes & locking process. Excellent U-Haul manager.

Terrence S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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