Comentarios de los clientes para U-Haul Moving & Storage of Newmarket

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Newmarket

Clasificación general:

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David M.
Clasificación:

service was awsome thanks guys dave

misty J.
Clasificación:

225 Harry Walker Pkwy S Newmarket, ON L3Y8T3 Uhaul was clean and very professional. Excellent customer service. Bradford location on Hi way 11 at Comfort Motel. Service was poor building filthy and rep was rude. Showed no compassion for the error made and our inconvenience.

john S.
Clasificación:

Very friendly and helpful staff. Should the need arise, would not hesitate to use your service again.

KEVINP T.
Clasificación:

El cliente no dejó un comentario.

DAVIDT A.
Clasificación:

El cliente no dejó un comentario.

IANV W.
Clasificación:

El cliente no dejó un comentario.

Carleigh G.
Clasificación:

El cliente no dejó un comentario.

DARREN I.
Clasificación:

No issues at all. Clean truck, ready for me when I got there.

STEPHENDOUGLAS D.
Clasificación:

El cliente no dejó un comentario.

DARYL L.
Clasificación:

A lot of confusion over how to handle reservation when preferred trailer size was unavailable and I needed to have a few extra days added. Took at least 30 minutes to sort out billing problems.

TAK-HING K.
Clasificación:

El cliente no dejó un comentario.

SONIELDWIGHT G.
Clasificación:

None at this point

ZORIK Z.
Clasificación:

El cliente no dejó un comentario.

CHRISTIAN M.
Clasificación:

I was charged twice from this location. Why is that? It was also a very big hassle trying to find this trailer in the first place by reps from uhaul on the phone.

Henry N.
Clasificación:

The experience went smoothly and efficiently. They were even able to call us instantly for an earlier pick up, like we had requested through their website message. We truly recommend!! Thank you.

Craig G.
Clasificación:

El cliente no dejó un comentario.

RAMIN S.
Clasificación:

El cliente no dejó un comentario.

Tyler P.
Clasificación:

I ordered the truck a week ahead of my move and i got a call the day before that it wasn't available in my location that i wanted nor the time. Therefore i lost $35 in gas money and i had to pay my guys for an extra 3 hours because i had to drive from newmarket to midland

JOHN H.
Clasificación:

Both pickup and dropoff were quick and easy. Perfect!

ADAML P.
Clasificación:

Great people, I've been dealing with the same lady for 15 years. She is always very pleasant to deal with and very fast, gets you out of there quickly

WOLFGANGK B.
Clasificación:

I do not know what anyone could do but the cab was extremely tight for me and the seat belt was too short to be effective.

F-Karen A.
Clasificación:

Good moving helpers, all ok Thank you

Kaveh Z.
Clasificación:

New online system is excellent

HOC N.
Clasificación:

El cliente no dejó un comentario.

RICHARDOM L.
Clasificación:

El cliente no dejó un comentario.

GREGORYT B.
Clasificación:

Had a good experience, thank you.

Rajasingam R.
Clasificación:

El cliente no dejó un comentario.

DERROLA S.
Clasificación:

El cliente no dejó un comentario.

Highmore G.
Clasificación:

I always enjoy dealing with the staff at Newmarket site; very professional service I receive ... everything went well with their help ... thank you! Grant

GLENN P.
Clasificación:

El cliente no dejó un comentario.

Ravil Y.
Clasificación:

Great and friendly stuff.

MICHAELJ L.
Clasificación:

Absolute best customer service in the business!! Truly one of the best uhaul s I have ever dealt with! Susanne and her staff always go above and beyond!

Robert H.
Clasificación:

El cliente no dejó un comentario.

Steven V.
Clasificación:

El cliente no dejó un comentario.

roland L.
Clasificación:

El cliente no dejó un comentario.

GEORGEE Q.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHERDB P.
Clasificación:

Your staff at this location are a pleasure to deal with. They go out of their way to help and should be acknowledged for being a credit to your organization. Thank you.

Vince T.
Clasificación:

All good Thank you

Enrico Q.
Clasificación:

Great customer service, friendly and thorough

Bilqis M. | Overall Experience |
Clasificación:

Most staff isn’t friendly

Paul H.
Clasificación:

More customer parking would be very helpful. Staff were professional, knowledgeable, friendly and helpful.

Atilla H.
Clasificación:

Listen to them if they report problems

JEANB M.
Clasificación:

The truck was a bit old but in sufficient good shape for local and regional moves. Getting the the truck was easy going. The staff was helpful, pleasant and efficient.

JASONA C.
Clasificación:

My 2nd rental this month from this location. Great team there. A+ Thank you.

Lorenzo R.
Clasificación:

The Newmarket location has excellent service and very helpful staff.

IAN R.
Clasificación:

Great!

John Y.
Clasificación:

I checked in online and yet had to wait 45 minutes for 7 other people to check in, most of whom took over 10 minutes each to check in. Once I got served it took less than minute to get my paperwork. Very frustrating experience. Returning the trailer was much better.

MURRAY S. | Overall Experience |
Clasificación:

Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaints

SOHAM C.
Clasificación:

El cliente no dejó un comentario.

Dean N.
Clasificación:

Awesome employees, pleasant and engaging. Effortless transaction, thanks!

Ben R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John L.
Clasificación:

Staff was friendly, efficient and helpful.

kevin A.
Clasificación:

The young man assisting me was very cheerful and quite helpful when setting up the trailer onto my car. I have rented from this location and few times and this employee always has a positive attitude.

BENJAMIN R.
Clasificación:

El cliente no dejó un comentario.

HASHEMSALAMA M.
Clasificación:

Great service at this location, though the truck this time was a bit older than what I usually get

Sean M.
Clasificación:

Dropped the truck off with more gas in it than I originally got but you still charged me $7 for going over the KMs by a bit. Think we could have just called that a wash. Still, good truck and good price. Would definitely get again. Thanks.

Long M.
Clasificación:

El cliente no dejó un comentario.

MARYMELINDA M.
Clasificación:

El cliente no dejó un comentario.

MARYMELINDA M.
Clasificación:

El cliente no dejó un comentario.

DAVIDW H.
Clasificación:

staff very helpful with the installation and removal of trailer asked all the right questions. very pleased with the whole experience.

MARTIN S.
Clasificación:

I had given up on reserving on-line because I don't have a smart phone, and it took 5 minutes to rent the truck and 2 minutes when I brought it back with no extra charges added a day later. (so far anyway) Other sites take up to 30 minutes to rent with attitude.

Elizabeth B.
Clasificación:

El cliente no dejó un comentario.

RYANJAMES M.
Clasificación:

Rental experience was great, was really easy. The pick up and drop off was super easy. Will definitely use again.

JOELS G.
Clasificación:

El cliente no dejó un comentario.

Ihor C.
Clasificación:

El cliente no dejó un comentario.

Jim R.
Clasificación:

The fellow who helped me was very pleasant and helpful to get trailer hooked up. Keep people like this and your customers will be happy.

steve D.
Clasificación:

El cliente no dejó un comentario.

Tony A.
Clasificación:

Process using cell phone login is time consuming - allow 15 minutes - but worked well.m. Staff were friendly and helpful.

Peter M.
Clasificación:

I got to the Aurora U-Haul and they had no cargo van available; The 2 vehicles they had were not returned; They said they called and left a message but they did not; They said they sent me an email but they did not; They transferred my order to he Newmarket U-Haul without letting me know; It was further and it cost me more money; Good for U-Haul; I told the guy in Newmarket that I wasn't impressed. Not even a call or email as a courtesy and then while I was saying that, the email comes from U-Haul…Perfect timing; My compliments to the young lady who was courtesy when I returned the vehicle and to the young man who kept his cool with an irate customer early that morning; So if this was you, how would you feel and what would you do the next time? I believe you have a vehicle or reservation guarantee policy of getting a $50.00 credit on the next rental. How do you determine this and I'd love to hear why what happened to me today wouldn't apply.

GEORGEL S.
Clasificación:

Not much. All went well.

Brian K.
Clasificación:

A more direct line for the office, I hate being on hold for over an hour.

JANICEL L.
Clasificación:

El cliente no dejó un comentario.

Tyson C.
Clasificación:

El cliente no dejó un comentario.

Glenn P.
Clasificación:

El cliente no dejó un comentario.

Allison L.
Clasificación:

El cliente no dejó un comentario.

ANGELO V.
Clasificación:

El cliente no dejó un comentario.

Wendy C.
Clasificación:

El cliente no dejó un comentario.

Yousouf M.
Clasificación:

El cliente no dejó un comentario.

Howard A.
Clasificación:

Perhaps it can be more clearly indicated where a customer can park their car, when using a U-haul.

Robert R.
Clasificación:

I've been a career firefighter for 25+ years so I know first hand the value and importance of providing "Service Excellence" to your customers. My Uhaul Rep, Huraq (spelling? Sorry), when I arrived to pick up the equipment provided exceptional friendly service and customer support in a very timely manner. On return date, my Uhaul Rep, Edward, provided the exact same exceptional customer service. So I would gladly check off my box that yes, your Uhaul location on Harry Walker did certainly provide "Service Excellence" thanks to both Huraq and Edward. Thanks!! Cheers

paul R.
Clasificación:

El cliente no dejó un comentario.

DIANEA W.
Clasificación:

Just want to say Cody was excellent. He is professional, efficient and always happy. He really does like his job and helping the customer. Thanks Cody!!!

DAMIEN G.
Clasificación:

El cliente no dejó un comentario.

AMANDAJOELLE S.
Clasificación:

El cliente no dejó un comentario.

DUNCANS R.
Clasificación:

El cliente no dejó un comentario.

CRISTINA M.
Clasificación:

Marcel was excellent and took care of us in a very professional and courteous way. Our truck was scheduled back to back but the person returning it decided they would not be bringing it to this pre determined location. Marcel made all the necessary phone calls to ensure we had another truck available. Our big move went smoothly. Couldn't be happier. Thank you UHaul and Marcel at the Harry Walker, Newmarket location.

PATRICIAANN B.
Clasificación:

El cliente no dejó un comentario.

J T.
Clasificación:

No issue with the local staff or rental but I had to call local office to discuss the rental and I was redirected to general reservation line, was on hold for 25 minutes, then line cut out, tried again another 20 minutes and line hung up and then another 20 minutes with no success. When I dial a local number I expect to speak to the local location, you need to improve that service, when people are experiencing stress of a move there is no time to wait for hours on the phone to not reach anyone, very poor phone customer service.

Larry S. | Overall Experience |
Clasificación:

I was pleased with the staff and the facility

EVGUENI M.
Clasificación:

El cliente no dejó un comentario.

KEVINC M.
Clasificación:

My pick up experience was perfect. It was at 7am. I went through the paperwork. The rep. took me to my trailer - backed me up to the trailer - hooked it up to my truck- showed me how to open and close the back door -checked the lighting - I was leaving the property at 7:07am. Can't get any better that that- was like a Nascar Pit Stop. Returning the trailer was again very simple. A very pleasant experience.

Aliaksandr K.
Clasificación:

To improve head lights, it's very low at night...

Maria T.
Clasificación:

El cliente no dejó un comentario.

MARKR K.
Clasificación:

no issues at all with current service

John T.
Clasificación:

The gentleman assisting me was very good - efficient, personable. Thanks

REGANJAMES DEREK M.
Clasificación:

El cliente no dejó un comentario.

JANICEL L.
Clasificación:

El cliente no dejó un comentario.

DONALD IAN W.
Clasificación:

Felt very safe during this time of covid

Artur E.
Clasificación:

El cliente no dejó un comentario.

VINCENTPENG-HUN T.
Clasificación:

El cliente no dejó un comentario.

ANTONELLA M.
Clasificación:

El cliente no dejó un comentario.

MARIA F.
Clasificación:

Staff was friendly, helpful and efficient. Made the whole moving process less stressful.

Che Jung C.
Clasificación:

El cliente no dejó un comentario.

ROBING S.
Clasificación:

El cliente no dejó un comentario.

JOE S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CORNELL I. | Overall Experience |
Clasificación:

Thanks Suzanne and Cody for all your help over the years!!

Eugenia C. | Overall Experience |
Clasificación:

We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family

Stephen H. | First Impressions |
Clasificación:

I have been to the store many times in the past month and all staff have been excellent.

Michelle B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Maria R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ray G. | Overall Experience |
Clasificación:

Very clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.

HELEN V. | Overall Experience |
Clasificación:

All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.

George P. | Overall Experience |
Clasificación:

Very friendly staff Cody was great always there to help with anything

Souhail S. | Overall Experience |
Clasificación:

It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.

John K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

stephen r. | Overall Experience |
Clasificación:

All went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn’t check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!

Evelyn M. | Overall Experience |
Clasificación:

Keep up the Great work! Stay Sall

Kevin S. | Overall Experience |
Clasificación:

I wasn't sure you were aware of my departure from the unit until I received this survey.

NELSON S. | Overall Experience |
Clasificación:

Great team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.

Gord E. | Overall Experience |
Clasificación:

Fantastic service.

Tony L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marcia B. | Overall Experience |
Clasificación:

Your staff are fantastic - especially Cody. Don’t let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don’t know or seem to care about the Canadian market.

Christine L. | Overall Experience |
Clasificación:

Friendly and cordial but the smell in the office was overwhelmingly awful.

Tanya L. | Overall Experience |
Clasificación:

The customer service at the actual place was awesome.

Alicia S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dave M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anne B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Naseem M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert K. | First Impressions |
Clasificación:

The staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don’t get what suits you.

andy w. | Overall Experience |
Clasificación:

All great and thank you

Fiona W. | Overall Experience |
Clasificación:

I would have expected the unit to have a light in it. That was the only thing that I didn't like.

BIN W. | Overall Experience |
Clasificación:

The Staff are great! Thank you so much for their help!

Leanne W. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Jo Anne R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

NANCY L. | Overall Experience |
Clasificación:

Excellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.

April M. | First Impressions |
Clasificación:

My only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.

DAVID M F. | Overall Experience |
Clasificación:

Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .

Carlo M. | Overall Experience |
Clasificación:

Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency

Mark M. | Overall Experience |
Clasificación:

Yes

Susan H. | Overall Experience |
Clasificación:

Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.

Briar C. | Overall Experience |
Clasificación:

Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.

Debbie P. | Overall Experience |
Clasificación:

A wonderful experience. Thanks.

Pasqua N. | Overall Experience |
Clasificación:

Thanks for everything!

ayube a. | Overall Experience |
Clasificación:

A good experience.

Steven D. | Overall Experience |
Clasificación:

Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.

Dave L. | Overall Experience |
Clasificación:

I was happy with the service I received.

COLIN R. | Overall Experience |
Clasificación:

Great place

Mark M. | Overall Experience |
Clasificación:

No complaint at all. I really enjoyed the 24 hour access and friendly staff.

Jim S. | First Impressions |
Clasificación:

The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations

Jacques A. | Overall Experience |
Clasificación:

Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.

Sara H. | Overall Experience |
Clasificación:

Is good

Se-Hyun Peter B. | First Impressions |
Clasificación:

Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.

Daniel V. | Overall Experience |
Clasificación:

Excellent service.

Aimee B. | Overall Experience |
Clasificación:

Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!

andy w. | First Impressions |
Clasificación:

Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!

JANET C. | Overall Experience |
Clasificación:

The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.

Farida A. | Overall Experience |
Clasificación:

I was satisfied with the services provided.

Richard P. | First Impressions |
Clasificación:

Space is clean and it appears well looked after.

Pov L. | Overall Experience |
Clasificación:

Best location is Newmarket!.

Kristy F. | Overall Experience |
Clasificación:

I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff

Kelvin L. | Overall Experience |
Clasificación:

good

Lisa L. | Overall Experience |
Clasificación:

Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.

Dave M. | First Impressions |
Clasificación:

no issues, all good

Terry C. | Overall Experience |
Clasificación:

.

Marcia B. | Overall Experience |
Clasificación:

Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals

Louise N. | First Impressions |
Clasificación:

Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.

Wayne T. | Overall Experience |
Clasificación:

great service

Olga O. | Overall Experience |
Clasificación:

Uhaul is the best !!!

Beverly M. | Overall Experience |
Clasificación:

Thank you...

Bonnie C. | Overall Experience |
Clasificación:

Very accomadating, friendly. Pleased with service.

DEENA B. | Overall Experience |
Clasificación:

My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.

NIKOLAY U. | Reservation |
Clasificación:

Good service!

THOMAS M. | Overall Experience |
Clasificación:

Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.

Francis B. | Overall Experience |
Clasificación:

My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.

Deanne L. | Overall Experience |
Clasificación:

Good experience

TABITHA C. | Reservation |
Clasificación:

i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.

Josh C. | Overall Experience |
Clasificación:

Good staff.

Cheryl M. | Reservation |
Clasificación:

Always courteous and very pleasant great to deal with. Thanks guys your awesome

Bobbi Jo D. | Overall Experience |
Clasificación:

Thank you for all your help

Asli M. | Overall Experience |
Clasificación:

The staff is great !

Earl P. | Overall Experience |
Clasificación:

Very nice place to rent from.

Mark S. | Overall Experience |
Clasificación:

Will use it again

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