Comentarios de los clientes para U-Haul Moving & Storage of Newburgh/Middlehope

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Newburgh/Middlehope

Clasificación general:

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Yvonne H.
Clasificación:

The truck I was given Had several lights on. I had to go back to the n and tell the staff. The online truck check did not give me an option to put that in writing. The returning of the truck was not seamless like the pickup. Line was long and the return line is not long enough as it blocks the exiting vehicles going out of parking lot. I was looking for an easier pickup and return. I will say it was no fault of the one person behind the counter.

Mark C.
Clasificación:

The vehicle was clean. There was a crack in the windshield and several idiot lights on the dashboard.

Peter A. | Overall Experience |
Clasificación:

Very happy 😃

Sean R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Carmen I.
Clasificación:

El cliente no dejó un comentario.

billie W.
Clasificación:

The guys who delivery and picked up the pods were great guys. they did an excellent job.

Brandon H.
Clasificación:

El cliente no dejó un comentario.

Carol M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Drew A.
Clasificación:

Excellent job by the U-Haul team - Thank you

Dohun K.
Clasificación:

The person who helped me was very helpful

Terrance H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Erin P.
Clasificación:

Hire more people

David N.
Clasificación:

The technicians that helped us with checking in as well as checking out were very helpful in not only checking their own equipment but our vehicle as well. They were friendly and helpful without being overbearing. They were a credit to your organization. We will be back!

William R.
Clasificación:

The problem was your 800 number people who used my sons old info instead of the info i provided and ultimately cancelled my reservation. it was purely by luck when I called back to change the pick-up time that I had to reinstate the reservation.

James S. | First Impressions |
Clasificación:

Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.

James G.
Clasificación:

The Truck was not working correctly. The check engine light was on, the service light was also on and the truck was not driving well.

Rodney W.
Clasificación:

Excellent customer service. Customer representative named Vada made rental process quick and flawless. Thanks for your professionalism And making this customers feel special.

Tim S. | Overall Experience |
Clasificación:

Removed items from storage unit due to continuous increase in price

John S.
Clasificación:

El cliente no dejó un comentario.

R C.
Clasificación:

Pickup was smooth and the drop off was as easy as could be. However, the van was a disaster. The dash board lit up like a Christmas tree! Check engine, abs, and oil light were all on! Van ran very rough! Didn't particularly feel safe in this van

Sharon S.
Clasificación:

The location was wonderful. Having said that, the reservation process and getting answers/assistance from customer service and scheduling was downright impossible. I got put into a hold circle several times instead of being helped - the entire reservation was a mess

Glen S.
Clasificación:

Why was God able to rest on the 7th day? It's Easy, He had the crew from this uhaul location to take care of things while He rested!!....YES, THEY ARE THAT GOOD!!!!..DO NOT go anywhere else. This location just shines with quality and professionalism.....I'm from southern Virginia and had broke down on the Thru-way on a Sunday morning towing a uhaul trailer. I don't remember the name of the nice young girl that helped me, but words can't express how well I was taken care of. I was able to finish my trip and return home safely and when I got my bill, I was given the lowest rate I could have gotten because they took the time to make sure I got a fantastic deal...I've been a uhaul customer for personal and business, and this is why...whoever this girl was, promote now!! She is an asset to your company and her level of professionalism and knowledge should be the standard for all to learn from and follow...PROMOTE NOW!!

Glen S.
Clasificación:

El cliente no dejó un comentario.

Miguel V.
Clasificación:

Please make sure vehicles are at the pick up place customers need it at. I was to pick near my area then u changed it to Newburgh. Made it inconvenient because it involved other members that were going to help me

Kenneth L.
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El cliente no dejó un comentario.

Glenda B.
Clasificación:

El cliente no dejó un comentario.

lori M.
Clasificación:

El cliente no dejó un comentario.

George P.
Clasificación:

We rented a pick up truck and before we even got in the truck we walked around the truck to assess any prior damages. We pointed out damages that were not notated with a sticker and we also took pictures and uploaded it to email that was sent to us. As we were leaving, my husband got in the truck and I was walking back to our personal vehicle, the employee that was helping us, called my husband a "sticker" because he was pointing out the damage that was not notated. I responded that "we would rather be safe than sorry". The employee claimed to understand, but employees should NEVER call customers names regardless of how bad the name is. Employees should be trained better on customer service.

Louis W.
Clasificación:

Check engine light was on was charged whole day extra even though rented truck and storage units from same location and could not get truck empty in time not happy with that

Kenneth M.
Clasificación:

El cliente no dejó un comentario.

Nancy G.
Clasificación:

Box could not be dropped off asscheduled but I wasn't made aware of that until the weekend, thus forcing me to make frantic calls to changes other scheduled appointments. If I had not been watching, the box being delivered, I never would have known it was there; it was picked up without my knowledge as well, I happened to look out the window and it was gone. Thank goodness it was licked but anyone with a tow hitch could have taken it. Delivery, on the other hand, was extremely professional and courteous with continual verbal contact.

Benito A.
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El cliente no dejó un comentario.

Bruce M.
Clasificación:

El cliente no dejó un comentario.

Chris P.
Clasificación:

El cliente no dejó un comentario.

Anthony D.
Clasificación:

Try and make pick up/drop off closer to customers needs

John S.
Clasificación:

Excellent staff in New York and again in Florida . Very professional . Florida staff even made an early pick up of ubox

Christopher P.
Clasificación:

El cliente no dejó un comentario.

A W.
Clasificación:

Very good service meet expectations.

Thomas E.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

The service team was great.

GABOR K.
Clasificación:

New and clean equipment, friendly staff, nice location.

John S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

I don't think this is entirely their fault, but I do think they can be more understanding and not charge me keeping a truck longer than I intended. I booked movers thru your service and they no showed, which forced me to keep the truck until Monday, due to the fact I had to wait for a new moving company to become available '. I was called daily being told the truck will be repoed if I didn't not return it. I already had to take off of work Monday due to the company I booked thru you no showing. I already emailed customer service regarding this, and it seems like nobody in your company cares about “customer service” If you want to bill somebody, why don't you bill the third party who decided to screw over your customer?

Robert O. | Overall Experience |
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Our storage unit was clean, dry and accessible. The staff were very helpful.

Catherine L.
Clasificación:

I would highly recommend this service. Everything was superb from beginning to end!

Marcelene V.
Clasificación:

El cliente no dejó un comentario.

Stephen E.
Clasificación:

No complaints. All of your staff members and facilities were top notch. Keep up the good work.

Robert G.
Clasificación:

Only one rental agent on duty on Friday and Saturday. Had to wait some time to be served.

Marcia J.
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

El cliente no dejó un comentario.

Reggie Y.
Clasificación:

El cliente no dejó un comentario.

Sarah L V.
Clasificación:

Have less hold time on the phone. The only reason that my containers got picked up on time from my New York residence is because I went in person to the New Windsor, NY UHaul place and the busy, but helpful man gave me a better phone number for the Newburgh location. (I had spent a total of over two hours on hold trying to get through to them before that) The lady I spoke with on the new phone number got someone to pick my container up that night as scheduled (because I was leaving to Georgia the next day). I am happy you provide the UBox services. And all of the delivery people were very nice. But customer service over the phone is too difficult to get through to. Thank you! : )

Maranda B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nina D.
Clasificación:

We were so satisfied with the service we got from UHAUL from the manager of the New York branch you the nice lady who dropped off and picked up the Ubox her in California. Not to mention the very spacious Ubox. We were already prepared to let go of some of our things but it was a a really nice surprise that we still had a lot of space left so we ended up bringing them still. We definitely got the value for our money or maybe even more. I am planning to do a YouTube review just because of how impressed we were about your service. From the service the facility turn around time and everything. I am not sure but I am definitely giving it a two thumbs up review.

Daniel B.
Clasificación:

No recommendations at this time.

James P.
Clasificación:

Truck was dirty outside, only one guy there on Sunday 11am so the wait after pre-singing in online was still 30min

Michael T.
Clasificación:

El cliente no dejó un comentario.

Tim L.
Clasificación:

Never received the dolly/hand truck/moving blankets. Still charged for them

Frank D.
Clasificación:

El cliente no dejó un comentario.

Naomi M.
Clasificación:

El cliente no dejó un comentario.

Donna S.
Clasificación:

face to face contact with your staff was great. the phone system and office people were generally horrific. I did find a supervisor or two who were helpful but all in all, especially in Newburg, the phone calls were an absolute nightmare.

Joseph A.
Clasificación:

El cliente no dejó un comentario.

YVANALBERTO M.
Clasificación:

El cliente no dejó un comentario.

Anika C.
Clasificación:

El cliente no dejó un comentario.

Kelly V.
Clasificación:

El cliente no dejó un comentario.

daniel L.
Clasificación:

Matthew, the man who delivered the boxes to our Havertown, PA home was impressive. He is a pro!

Jason C.
Clasificación:

Again nothing. The kid was great. He unhooked the trailer and got me right out of there. Didn't have to deal with any BS.

Dolores K. | First Impressions |
Clasificación:

Staff very helpful and friendly

Robbin C.
Clasificación:

El cliente no dejó un comentario.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

Carol M. | First Impressions |
Clasificación:

The gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!

Nathaniel B.
Clasificación:

El cliente no dejó un comentario.

Kenya J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Greg B.
Clasificación:

Employee hitched the auto trailer to the truck incorrectly. When I drove the car onto the trailer the trailer unhitched, and smashed into the door of the truck. He used a rubber hammer to pound the panel back into place. Every time the door was opened the panel popped out and had to be fixed. I did not rent the truck expecting to fix employee mistakes.

Maria N. | First Impressions |
Clasificación:

Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.

Philip M.
Clasificación:

El cliente no dejó un comentario.

Ebony M. | Overall Experience |
Clasificación:

Mr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!

Angelina M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Samara S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Roberto C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Edward C.
Clasificación:

El cliente no dejó un comentario.

Devin B.
Clasificación:

El cliente no dejó un comentario.

Philip R.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

Staff were kind and very professional. Very willing to help. Thanks so much.

Robert S.
Clasificación:

I reserved the trailer and received a confirmation to pick up in Brewster NY. When I arrived, there were no trailers available. The Brewster location was very helpful, reaching out to U-Haul Traffic to find a trailer 45 miles further away. This added two hours to the task.

Theresa B.
Clasificación:

El cliente no dejó un comentario.

Dominick M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Francis D.
Clasificación:

uhaul screwed me for twenty miles in charges due to orignal location new windsor tow dolly put in shop lthen haD TO DRIVE EXTRA TEN MILES EACH DIRETION TO NEW LOCATION WITH NO COMPENSATION THATS NOT RIGHT

Timothy I.
Clasificación:

The location fine and the service was good but it was not what I asked for. I had to drive an hour each way out of the way to get there. It wasted two + hrs of my time. Was not happy.

MOHAMAD C.
Clasificación:

I GOT OVERCHARGED AND NO ONE IS HELPING ME!!!!

Megan M.
Clasificación:

El cliente no dejó un comentario.

M A.
Clasificación:

Customer service could be enhanced.

Ahmed H.
Clasificación:

first the guy he work there gives me the wrong motorcycles trailer and when i get mad the manger he told me no problum we can change it and try to bother me saying when you coming here again don't drive fast in the yard he mother fucker young kid can't talk to me like that and the work man ask me help him to install the trailer really? what the fuck ? i help worker to install the trailer? ok im very very mad and from now and up i will put bad comments at the social media but thats not them foult it the fuckin company hire young kids

Teresa B.
Clasificación:

Helpful staff - easy drop off!

Wendy Z.
Clasificación:

El cliente no dejó un comentario.

Allison C.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

El cliente no dejó un comentario.

Brian O.
Clasificación:

No one was a wearing masks in your facility! This is irresponsible and unsafe and should be reported..

Michael C.
Clasificación:

Didn't have the size uhaul I wanted. also, didn't offer one way service

George K.
Clasificación:

Very satisfied with the staff and the equipment

Abigail S.
Clasificación:

Humm ....I wonder if next time movers can be added to the Ubox package not from outside companies , lol. Besides that....,everything was great!!! Thank you U-Haul/ Ubox's 👍🏻

Carmela V. | First Impressions |
Clasificación:

Very quick check-in and chrckout.

Peter A.
Clasificación:

Staff was very courteous and knowledgeable.

Tamara S.
Clasificación:

The actual pick up and delivery were great. However managing the process was difficult. When I called, I was on hold (For a really long time) then transferred, on hold then transferred, on hold then transferred. Surely there is a way to improve your phone menus to eliminate some of that.

Carmela V.
Clasificación:

Quick check in and check out

Robert C.
Clasificación:

Our pick up location was too far away from where I ordered

STEPHENTHOMAS B.
Clasificación:

El cliente no dejó un comentario.

Peter K.
Clasificación:

El cliente no dejó un comentario.

John G.
Clasificación:

your good to go

Anthony C.
Clasificación:

Staff member,Veronica,🤔I think that was her name.was very helpful , informative, efficient,and most of all a pleasure to deal with. Thx again uhaul for a great experience. Stay safe!!!!

Warren J.
Clasificación:

We had a very bad experience. I was not planning on driving over 100 miles to pick up my equipment the day before our big move and I only found out because I called to confirm everything was ready. This just added to the stress of the move. Not sure I'll use u-Haul again. I would rather pay more and eliminate the stress

John L.
Clasificación:

El cliente no dejó un comentario.

Katherine P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Matthew C.
Clasificación:

Great friendly service. Thanks

ELIZABETH F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William G.
Clasificación:

El cliente no dejó un comentario.

William L.
Clasificación:

El cliente no dejó un comentario.

Adam and lori M.
Clasificación:

I reserved a truck and then two days before I was moving, someone called me and said they couldn't give me the truck for the time I reserved it for because ‘someone else needed it.' I had reserved it for 12 hours. They said they could give it to me for 6 hours, which as I was moving from out of state, this was not enough time. Then they offered me a van, which was not big enough. The next day I called everywhere else I could but no one had any available trucks, as it was one day before I needed it. I called Uhaul back and a wonderful woman from reservations, kristy, after working on it for two hours, was able to get me the truck for 8 hours. Again keep in mind I had a reservation for 12 hours that apparently didn't mean anything to Uhaul. Had I not been able to move Saturday, I would've had to pay another months rent. We rushed all day and returned the truck 10 mins before iit was due. I should've had it for 12 hours. It was an awful experience, and a horrible day since we had to basically just throw everything in the truck as fast as we could. What is the point of making a reservation if it could be taken away because someone else needs it?? I will make sure no one I know ever uses this Uhaul location again. And on top of all that, the truck smelled so bad, which means it was not disinfected before we got in it. So we spent about 10 mins doing that ourselves.

david E.
Clasificación:

Great experience. Highly recommend it!

Gerard L.
Clasificación:

Clean the windshield. Bugs all over it

Michael H.
Clasificación:

El cliente no dejó un comentario.

Maria N. | First Impressions |
Clasificación:

Staff are very helpful, the building and storage unit are clean and very well kept.

michael h. | Overall Experience |
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It’s all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.

Raul P. | Overall Experience |
Clasificación:

While the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.

Carolina C. | Overall Experience |
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El cliente no dejó un comentario.

Heather R. | Overall Experience |
Clasificación:

We had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaint

JOhn S. | Overall Experience |
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El cliente no dejó un comentario.

Tenisha B. | First Impressions |
Clasificación:

Very easy process and staff was super friendly and very helpful. My overall experience was phenomenal

Richie B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Aaron H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

BRIAN M. | Overall Experience |
Clasificación:

My only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.

Rosetta P. | First Impressions |
Clasificación:

Javon was very polite and helpful.

Dottie H. | Overall Experience |
Clasificación:

When I left I had almost a ful month left and the rate wasn’t prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.

yochabel c. | Overall Experience |
Clasificación:

Computer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.

STEPHEN J. | Overall Experience |
Clasificación:

I was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!

William D. | First Impressions |
Clasificación:

Staff was very helpful

Willette C. | Overall Experience |
Clasificación:

GOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don’t email me about this review, I won’t change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I’m glad I got my stuff out of there. 👌🏽

Yvette L. | Overall Experience |
Clasificación:

Awesome service overall

corinne s. | First Impressions |
Clasificación:

Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne

Craig T. | First Impressions |
Clasificación:

The team at this location went above and beyond to make our move easy.

Myrna S. | First Impressions |
Clasificación:

The lady that help me was excellent professional friendly

Jacqlene V. | First Impressions |
Clasificación:

I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.

Taylor W. | First Impressions |
Clasificación:

Great job and keep up the great work.

Jessica C. | First Impressions |
Clasificación:

I will definitely be returning to UHAUL. Service was absolutely wonderful!

Gina B. | Overall Experience |
Clasificación:

Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.

Maureen S. | Overall Experience |
Clasificación:

If someone moves out early unit should be prorated

Raymond S. | Overall Experience |
Clasificación:

Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Thank you.

Francia A. | Overall Experience |
Clasificación:

Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Gerijo M. | Overall Experience |
Clasificación:

The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Ken T. | Overall Experience |
Clasificación:

No comments at this time!!!!!

Randy S. | Overall Experience |
Clasificación:

Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.

JAMES S. | Overall Experience |
Clasificación:

Thank you. We felt secure leaving our belongings here.

Jim H. | First Impressions |
Clasificación:

Customer focused service

Alma C. | Overall Experience |
Clasificación:

Excellent service, friendly staff and always clean I’m definitely recommended.

BOB M. | Overall Experience |
Clasificación:

Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

GENISA D. | Overall Experience |
Clasificación:

It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

JAY C. | Overall Experience |
Clasificación:

E

John f. | First Impressions |
Clasificación:

pleasant to speak to the people that helped me and a very courteous.

Andrea p. | Overall Experience |
Clasificación:

My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Gina M. | Overall Experience |
Clasificación:

Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Andrea p. | First Impressions |
Clasificación:

I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Kenneth K. | Overall Experience |
Clasificación:

Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

ABEL Y. | First Impressions |
Clasificación:

Very professional group

phillip g. | Overall Experience |
Clasificación:

Keep up the good work

Eddy F. | First Impressions |
Clasificación:

Good service

lauren f. | First Impressions |
Clasificación:

The employee we worked with was very helpful and stayed late with us to explain the move in process!

Senatralee J. | Overall Experience |
Clasificación:

The staffing is always smiling and happy to help out I love it

Robert K. | First Impressions |
Clasificación:

Very good

Robin W. | Overall Experience |
Clasificación:

My son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.

TATIANA V. | Overall Experience |
Clasificación:

Satisfied

Laura T. | Overall Experience |
Clasificación:

Thank you

Frank C. | First Impressions |
Clasificación:

I will never go through uhaul moving and storage again.

Kathryn M. | Overall Experience |
Clasificación:

Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Julianna G. | First Impressions |
Clasificación:

It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

deena h. | First Impressions |
Clasificación:

The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

Janay K. | First Impressions |
Clasificación:

I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Joseph C. | Overall Experience |
Clasificación:

It was a good experience

Tyallen P. | Overall Experience |
Clasificación:

The employees were very helpful and didn't hesitate to help.

Andrew C. | First Impressions |
Clasificación:

Process was quick and efficient. Staff was friendly and knowledgeable.

rebbeca s. | Overall Experience |
Clasificación:

Customer service was exceptional!

Richard F. | First Impressions |
Clasificación:

Very helpful and friendly

brian g. | Overall Experience |
Clasificación:

Excellent customer service

PETER S. | Overall Experience |
Clasificación:

Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

Mary Jo W. | Reservation |
Clasificación:

Was very satisfied with the service I received

dorothy r. | Overall Experience |
Clasificación:

Excellent service

Jeff A. | Reservation |
Clasificación:

Great, friendly service.

Allen H. | Reservation |
Clasificación:

The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

KENNY G. | Overall Experience |
Clasificación:

Great group of guys working this site! Thanks for the years of support!

MICHAEL C. | Overall Experience |
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Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

DANIELLE M. | Overall Experience |
Clasificación:

The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

Nicole C. | Overall Experience |
Clasificación:

The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

phillip g. | Reservation |
Clasificación:

Great facility and service.....

Navienne D. | Overall Experience |
Clasificación:

Great experience

JEANNE K. | Overall Experience |
Clasificación:

First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

Laura R. | Overall Experience |
Clasificación:

This was the best place for my stored goods. I was very satisfied, thanks !

Janet C. | Overall Experience |
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.

JOHN L. | Reservation |
Clasificación:

Clean interior and efficient staff.

Darrell H. | Reservation |
Clasificación:

My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Joanna R. | Overall Experience |
Clasificación:

The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Leonardo R. | Overall Experience |
Clasificación:

Great staff members Very friendly

Joe P. | Overall Experience |
Clasificación:

All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Nikesha P. | Overall Experience |
Clasificación:

I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Caitlin R. | Overall Experience |
Clasificación:

Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn’t, she gave me a nasty attitude and told me she watched me on camera—little bit of a weird cmnt

Alexander M. | Reservation |
Clasificación:

Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

marianne o. | Reservation |
Clasificación:

DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

JENNIFER M. | Overall Experience |
Clasificación:

The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

MARK C. | Overall Experience |
Clasificación:

Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

Everton B. | Overall Experience |
Clasificación:

Management lacks ability to do assignments.

Angelo C. | Overall Experience |
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Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

IAN R. | Overall Experience |
Clasificación:

New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

Patricia F. | Overall Experience |
Clasificación:

Loved it except the door was hard to open sometimes

CHRIS D. | Overall Experience |
Clasificación:

Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!

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