Comentarios del cliente para U-Haul Moving & Storage of New River

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of New River

Grado total:

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Mauricio M. en

Grado:

El cliente no dejó un comentario.

MICHAEL H. en

Grado:

The free storage was very helpful for our move. The staff was awesome and the facility was easy to get to.

CLIVE C. en

Grado:

El cliente no dejó un comentario.

Freddy H. en

Grado:

Very nice to deal with. Accommodating and helpful. Awesome place to store while waiting for a house. Extremely clean.

James D. en

Grado:

El cliente no dejó un comentario.

Dora T. en

Grado:

El cliente no dejó un comentario.

Krishonna C. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

I like renting but I wish there was a different rate for using the tow dolly for only a couple hours instead of charging 50 dollars. We didnt need it for 24 just 2 hours. Should be a cheaper rate. We wont be renting again we will just buy our own dolly because it was to exspenive for 2 hours.

corbin M. en

Grado:

I'm not going to recommend U-Haul in general. Only needed to drive a pickup truck for less than 40 miles in only a 24 hour period. Personal situation is that I only needed the truck for a couple of hours but couldn't get into storage unit, the reason I needed the truck. So for only needing the truck for a couple of hours and driving less than 40 miles, I had to pay $98.00. That is absolutely ridiculous. Never again will I use U-Haul.

Theodore S. en

Grado:

Service was fast, professional, and incredibly nice.

KEVIN G. en

Grado:

The pictures taken of the vehicle for the pre-inspection are not current Photos when they send you the pre-inspection link. Or they are current photos but of another vehicle in better condition. They do this to try and make you pay for already existing damages on the vehicle you are renting upon turn in. I know this because the damage already on the truck had rust almost through the wall of the truck wall. I only had the truck for 3 days but they tried saying it was damage caused be me. Absolutely disgusted with their business. Extremely high prices too.

Robert L. en

Grado:

El cliente no dejó un comentario.

john M. en

Grado:

They reduced the rental van price I returned. The employees was very friendly. I will rent if I need. Thank you.

Brian H. en

Grado:

Staff was awesome and very helpful in all aspects. Highly bbn recommended!

Rachel E. en

Grado:

El cliente no dejó un comentario.

STAN T. en

Grado:

email has changed phone still the same

Stanley T. en

Grado:

I was quoted one price and charged another without being given a chance to ok or refuse.

James G. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

El cliente no dejó un comentario.

Garrick D. en

Grado:

El cliente no dejó un comentario.

Marlene S. en

Grado:

El cliente no dejó un comentario.

MICHAEL B. en

Grado:

El cliente no dejó un comentario.

Melvin L. en

Grado:

El cliente no dejó un comentario.

JAMES H. en

Grado:

Excellent support and customer service.

Jason B. en

Grado:

Good job

Warren G. en

Grado:

Nothing, everyone was great

Robert W. en

Grado:

I drove a long way to pick up rental truck, it was raining. The sales counter person handed me my keys and said you are all set, but did not check my rental truck to see if my blankets were in the truck. I had to make an additional round trip. Also, when I arrived my auto hauler was not available, but since I had to make the extra trip to go back and get my blankets, Iwas able to pick it up then.

Mary D. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

Judy R. en

Grado:

El cliente no dejó un comentario.

ellen C. en

Grado:

El cliente no dejó un comentario.

Dana K. en

Grado:

El cliente no dejó un comentario.

Donetha K. en

Grado:

The guys at this location was very nice and helpful . I will be using this location again . Thanks so much .

Elizabeth S. en

Grado:

Ryan B. Was very fast and had me hooked up, paperwork done in about 10 mins. Excellent service!

Alan C. en

Grado:

El cliente no dejó un comentario.

George S. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

El cliente no dejó un comentario.

Stephanie C. en

Grado:

El cliente no dejó un comentario.

Lynn B. en

Grado:

I only say I would not recommend because of the lack of customer service at this location. Sadly I rent from here fairly often because they tend to have the vehicle I need when I need it. On my last two visits to this store, and encountering two different male employees, I have found these associates to be condescending and borderline rude. Maybe this happens because I am not a “bro”,

Deeann B. en

Grado:

El cliente no dejó un comentario.

Rich M. en

Grado:

Great place

Suzette A. en

Grado:

They answered all my questions and gave me good advice!

Christopher S. en

Grado:

Your staff is outstanding!

Chyna B. en

Grado:

I just moved out of my unit and I found bugs on top of my plastic covered temper pedic mattress and inside my closed bag as well. Other then getting rid of a 155$ mattress topper, everything was good.

cory m. en

Grado:

Excellent service!I relocated here from New York and they were very helpful with my situation.

GEOFFREY H. en

Grado:

Good facility, always a busy office.

Julie K. en

Grado:

I put yes for all of my answers even though I never visited it. I did UBOX with full service. I have to compliment UHaul for their AMAZING customer service during this process. I'm impressed - THANKS!

stella l. en

Grado:

Very nice overall

Lynn r. en

Grado:

Extremely friendly and helpful

Deborah A. en

Grado:

Great friendly staff. Convenient and affordable.

JOHN S. en

Grado:

Great place!

antoinette g. en

Grado:

I went in with a specific need and got exactly what I asked of the staff. All of my questions were satisfactorily answered and the rates were very affordable. The staff was very helpful and friendly.

aaron m. en

Grado:

John who works for you all is amazing. He got us our storage units, checked on us frequently while unloading, asked us if we needed waters and checked in our truck no problem. I highly recommend!

ken g. en

Grado:

Facility looks fantastic very well capped. Agents very good attentive and knowledgeable.

Emily F. en

Grado:

I think the insurance cost per month is a little high.

Elric B. en

Grado:

Clean, helpful employees.

Edward T. en

Grado:

They went above and beyond. Manager and staff are great. 5 thumbs up.

Patricia b. en

Grado:

They made everything quick and easy! Moving is stressful enough and this was definitely a smooth process to go through with them.

Amanda O. en

Grado:

Imvery unhappy with the service i received. 4 u-boxes delivered. They were late by a day n one contacted me. Charges were made for rent after boxes were retuned and Garruntee for being late not kept.

Orlando C. en

Grado:

This is the the most professional UHAUL facility that i have yet to do business with. I believe her name was Jenn, she was very helpful and of great assistance. I’d recommend this place to anyone!

Carolyn P. en

Grado:

good job, thanks

Carolyn P. en

Grado:

Good service

joel b. en

Grado:

Jen is amazing! So helpful and accommodating!!!

trova y. en

Grado:

Jacksonville did okay, but overall worst moving experience I’ve ever had.

DONNA K. en

Grado:

Very helpful staff

alice s. en

Grado:

Did not see the facility I answered yes to first 3 questions but have no idea. Only answered so I could submit survey couldn’t leave blank! My box was stored there and was delivered on time.

JOHN M. en

Grado:

The storage outside have to much roach, ants and small insects . The only employee was too slow to do the job and poor customer service skills.

Deborah B. en

Grado:

This location has by far met any expectations I've ever encountered! They are wonderful!

Michael T. en

Grado:

Great Customer service. Friendly staff.

Robin M. en

Grado:

Very helpful and understanding to patrons especially after the hurricane issues. Top notch customer service.

Rebecca G. en

Grado:

Every contact along the way was incredibly awesome. Thank you.

SUSAN H. en

Grado:

I've been to many U-Haul locations preparing for an interstate move. This was by far the best service I've received from U-Haul. Larry Sanders was friendly, professional & efficient! Great employee!

Robin M. en

Grado:

Outstanding service. Helpful and friendly service.

Robin M. en

Grado:

Outstanding service and help. Enjoyable employees to converse with. Knowledgeable of services.

John L. en

Grado:

The storage company was extremely a delight to work with and so clean and safe. It was well worth the money while we made the adjustment from one home to our new home.

Michelle W. en

Grado:

A little bummed that the price went up. Also I feel that whatever is left in the month’s rent should be returned.

John B. en

Grado:

Always helpful, informative, and excellent service.

Aaron S. en

Grado:

Always helpful, never had any problems, highly recommended

dan a. en

Grado:

I had an outstanding experience with U-Haul Moving and Storage of New River. I will recommend them to everybody...

Samantha R. en

Grado:

Ur by a military installation. Hrs should be extended longer than 7 pm for customers w/o havin to rush through traffic. Also was not advised of the security system being down and completely off.

EMMA S. en

Grado:

n/a