Comentarios de los clientes para U-Haul Moving & Storage of New River

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of New River

Clasificación general:

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Steven L. | First Impressions |
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El cliente no dejó un comentario.

Jonathan K. | Online Move In |
Clasificación:

Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.

Talcy H.
Clasificación:

👍

Dan O.
Clasificación:

All personnel were very helpful and answered our questions to our satisfaction. Thank you.

donna B.
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El cliente no dejó un comentario.

Calvin J. | First Impressions |
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I am impressed with how easy it was to do business with Uhaul

Moore B.
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El cliente no dejó un comentario.

RICHARD W.
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El cliente no dejó un comentario.

DAESHAUN S.
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El cliente no dejó un comentario.

CORSHA C.
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El cliente no dejó un comentario.

william T.
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El cliente no dejó un comentario.

Janelle C.
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El cliente no dejó un comentario.

DEBBIE C.
Clasificación:

Easy to drop off both peices of equipment off , also 2 people at location

terry W.
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El cliente no dejó un comentario.

GERALD V.
Clasificación:

We were a few minutes late and got charged for a whole day yet didn't get to keep the truck

Michael F.
Clasificación:

Nothing. Isabel is an outstanding representative of U-Haul. Very kind and professional. She really cares and one to emulate.

RAYMOND S.
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El cliente no dejó un comentario.

NICHOLAS R.
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El cliente no dejó un comentario.

JANET MARIE A.
Clasificación:

Nothing. Customer Service was excellent. Very professional and fun.

Mark M.
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El cliente no dejó un comentario.

Pedro N.
Clasificación:

Great

Robin B.
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El cliente no dejó un comentario.

Brylan R.
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Great service, nice staff!

Michael S.
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El cliente no dejó un comentario.

Nancy W.
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El cliente no dejó un comentario.

DANIEL B.
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El cliente no dejó un comentario.

Kyle B.
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The staff at this location did not wear masks during this pandemic. They also were not very friendly & were pretty snappy. Not to mention the parking lot is very small and hard to navigate.

George B.
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El cliente no dejó un comentario.

William M.
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The person who provided the services was professional, courteous, and very personable.

REGINA P.
Clasificación:

Nothing my customer representative was awesome thanks John! Went above and beyond!

Sergio M.
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El cliente no dejó un comentario.

EYANE S.
Clasificación:

Keep the yard organized, its that simple.thank you

Norma H.
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El cliente no dejó un comentario.

Daniel H.
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El cliente no dejó un comentario.

Jonah C.
Clasificación:

Overall, this whole trip was a Cluster F***. I called from the airport to book a Pick up Truck and car dolly to drive across the country 1 way with my son who just got out of the Marines. The 1800UHAUL lady said I was confirmed on contract 85982684. When I called the branch about pickup, Rene told me that I only had a Car Dolly and NO TRUCK, the person had messed up. We called the 1800UHAUL again and got Jonathan and he found the mistake ad booked us a 10' at the 425S Marine Blvd location, Isabelle was great. Jonathan was intelligent and useful. He got us a bit of a discount on the truck and trailer which was appreciated. All 3 of the branches we worked with were professional and useful. The issues were never with them, but with the corporate stuff and the amount of time spend on hold ...probably about 120 minutes total for the trip. The whole booking mistake cost us almost an entire day of driving while we worked through to a solution. Sadly, the tow dolly had tires that were more than 10 years old and we almost had a blow out in Nevada, tread was de-laminating from the tire and would not have lasted long. We then spent hours on hold again with Road Side Assistance waiting for the guy to show. The Service guy finally showed up 3 hours after his initial 90 minute eta. I would give CMC Tire in the Reno area an ass chewing if I were you...they made you guys look really bad. This delayed our trip over 6 hours, allowing a winter storm to close the pass in the Truckee, CA area once again lengthening our trip by a day. Again more time spent on hold with Road Side Assistance(you really gotta fix that!), and they were able to secure us a room and supposedly Dinner although I have not figured that part out yet. For what its worth, all of the ladies that we spoke to on Road side assistance...and there were many, were all pretty good, Morgan, Amy, Susan, and several others I can't remember. Overall, this trip was very dissatisfying, largely caused by the incompetence of the initial woman that took my first call and CMC Tire. The local branch people, Jonathan and the understanding of your road side assistance(once I got them on the phone) are only reasons I am not making a big deal out of this.

Nicole M.
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El cliente no dejó un comentario.

AMBER T.
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I have never rented from U-hall before but this was a supper smooth experience!

CASEY K.
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The personnel were friendly and super helpful!

Brian W.
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El cliente no dejó un comentario.

Toni N.
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El cliente no dejó un comentario.

William T.
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El cliente no dejó un comentario.

MARK F.
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El cliente no dejó un comentario.

CLINTON B.
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El cliente no dejó un comentario.

JOEL P.
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El cliente no dejó un comentario.

Edward W.
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Just down right best customer service.

Seth O.
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Every employee was phenomenal and was so easy to work with!

Jeffrey M.
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El cliente no dejó un comentario.

Anthony L.
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El cliente no dejó un comentario.

Noble P.
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Lot was crowded

Dominick P.
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Excellent and convenient, i have one recommendation that they have a sign posted for entrance and exit for facility parking that you can see from the road.

Sharonda C.
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Upon returning the vehicle John was extremely rude. He appears to be a very miserable individual

Donald G.
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El cliente no dejó un comentario.

Tina S. | First Impressions |
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El cliente no dejó un comentario.

ELLYSA SAVANNAH E.
Clasificación:

Way to expensive

ALEXIS T.
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El cliente no dejó un comentario.

Roger O.
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El cliente no dejó un comentario.

Diana D.
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El cliente no dejó un comentario.

Marcia T.
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El cliente no dejó un comentario.

Greg C.
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Quick and easy drop off!

DANIELLE S. | First Impressions |
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Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). Thanks again!

Kenneth G.
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Exceptional service

DeWayne G.
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El cliente no dejó un comentario.

Lisa G.
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My Uboxes were shipped to the wrong location - costing me over $1000 out of pocket to collect and move on my own. I filed a complaint and have yet to hear back from management about my issues. If I do not hear back by the end of the week, I will have my credit card company dispute the entire Uhaul charge.

Madeline A.
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El cliente no dejó un comentario.

pirooz P.
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El cliente no dejó un comentario.

Christopher W.
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Fill the windshield washer fluid reservoir, it was empty at pickup.

Michael C.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

Jeff I.
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Excellent customer service.

Jonathan K.
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El cliente no dejó un comentario.

Rex H.
Clasificación:

Worker could use more training.

Breanna L.
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So easy and organized

STEVENBRUCE P.
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El cliente no dejó un comentario.

Gloria L.
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El cliente no dejó un comentario.

Tyler W.
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El cliente no dejó un comentario.

Rahim D.
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Be up front when you come to rent equipment and don't lie

Michael W.
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El cliente no dejó un comentario.

pirooz P.
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El cliente no dejó un comentario.

Jacqueline T.
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El cliente no dejó un comentario.

Jeremy P.
Clasificación:

Great experience

Lewis C.
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El cliente no dejó un comentario.

Diane R.
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El cliente no dejó un comentario.

MARYLANDCARMEL J.
Clasificación:

Great!

Carolyn S.
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El cliente no dejó un comentario.

Robert K.
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El cliente no dejó un comentario.

Bridgetta S.
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El cliente no dejó un comentario.

Matthee C.
Clasificación:

U-Haul was a godsend. My rental car company did not have a car for me at the airport when I came in with a reservation. I needed a one way rental 200 miles away. U-Haul rented me a one way truck with 240 free miles, 2 day rental for $50 cheaper than the rental car.

Michael C.
Clasificación:

Your online venue for registration needs a tuneup! My pickup time was changed and I was never notified. I was redirected, after calling your 800 number, to the above listed address for pickup. Evidently your automated system is faulty or the operations manager at the original pickup site could care less about customer service. Either way, it will be a long time before using your services again.

JEREMY P.
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El cliente no dejó un comentario.

Maria C.
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Awesome friendly staff, quick and easy. Very personable, but still professional!

diane B.
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Your customer service can definitely improve Truck was not clean to me at what I paid.

Patricia J.
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El cliente no dejó un comentario.

patricia J.
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El cliente no dejó un comentario.

Austin S.
Clasificación:

Everyone was very friendly and happy.

Kathy P. | Overall Experience |
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El cliente no dejó un comentario.

Donald B.
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El cliente no dejó un comentario.

George S.
Clasificación:

Employees should be wearing masks.

Wayne B.
Clasificación:

The associate that took care of this rental was excellent and deserves a raise!

BRANCE H.
Clasificación:

We were charged very unfairly. We keep the Uhaul for 4 days because we wasn't able to move in our new place until 3 days later. The guy at the front desk mentioned that we would be charged a daily rate for furniture pads and dolly, which we understood. I asked him could we bring back to dolly and furniture pads and pick them up again they day we were going to move in so would we wouldn't be charged daily and he said sure. My wife turned both in and they made no note saying we had turned them in early. On our move in date my wife went to pick up the dolly only and told them that we would be turning the dolly in with the uhaul only. When the movers cleared out our uhaul there was a extra set of furniture pads in the uhaul which we was also charged for for 4 days including being charged for having the dolly 4 days when we only had it for two. They refused to refund us. We've currently have a disputed filled through their management.

Brian M.
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El cliente no dejó un comentario.

Kay L.
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El cliente no dejó un comentario.

Johnthan M.
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El cliente no dejó un comentario.

candice T.
Clasificación:

The drop off location was excellent! Larry was truly helpful customer service was truly awesome from everyone Larry, Hector (or Victor) and the manager they truly made everything so smooth and easy for in a time of chaos. I had to move because my dad passed and just to know God sent angels to truly help me through this he knew exactly who to send so thank you thank you❤️

Lianne F. | Overall Experience |
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El cliente no dejó un comentario.

paul N.
Clasificación:

Went in with no reservations for a trailer. Said if i need an extra day just call, which i did. No issues at all. Definitely will be back again. Good price also.

Jose G.
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El cliente no dejó un comentario.

gerardo C.
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El cliente no dejó un comentario.

Walter B. | First Impressions |
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I got nothing but a hard time. They did not have the storage unit I reserved, so they said they would give me a larger unit for a discounted price, then told me I could not get 30 days free because they cant discount a unit and provide 30 days free and gave me a hard time. So now I have to pay full price to get 30 days free, I'm very unhappy happy with uhaul storage, and feel I should get it discounted and 30 days free.

Leita B. | First Impressions |
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Staff was very helpful

Carolyn D. | Overall Experience |
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Thanks so much for all the help . I am still move from Ga to NC. I will be rent to trailer soon again .

kendra l. | Overall Experience |
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El cliente no dejó un comentario.

BERNADETTE B. | Overall Experience |
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Awesome customer service!

NELSON J. | First Impressions |
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El cliente no dejó un comentario.

michael g. | Overall Experience |
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El cliente no dejó un comentario.

Regina P. | Overall Experience |
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I have used this moving and storage several times why because of the employee's especially Jennifer she always found time to make sure my truck rental,my unit were always perfect! But most of all I liked about her is she never forgot my name or my situation see my son was shot in the head and thank God he survived but she wouldn't see me for months but always asked how he was doing now if that ain't employee that goes above and beyond I don't no what is! Thanks Jennifer and her crew u guys are awesome!

Sophie P. | Overall Experience |
Clasificación:

Everyone was very friendly and the place was clean and convenient. I did get incorrect information, was told I would get a month free when asking about the prices and when I came back to rent was told that was only for one way rentals. The sales person also rented me a van for the day and so knew I was not a one-way rental. It would have been good to have been given a discount bc if this mistake since it factored into me choosing to use the storage. Also was not told that I could only access storage unit during business hours. I found this out when I was there selling something from the unit and the employee came to tell me they were closing and I would not have access. This would have been useful to know up front. Maybe the employee was new and did not know?

Delores D. | Overall Experience |
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So thrilled to have found a climate controlled facility when we moved here a year ago from California! Thank you for everything. Staff were ALWAYS patient and understanding with me about everything.

Heather H. | Overall Experience |
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Used for three years and over deployment. Friendly, kind and helpful. I always enjoyed going. Units were always immaculate. Rarely do I have such an outstanding experience with a business. The woman at the front is a lot of that impression. They should give her a raise. She makes the place go from goid to excellent

Suzette A. | Overall Experience |
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El cliente no dejó un comentario.

Bradley M. | Overall Experience |
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While I was using the facility for storage it like over deployment it was great. The trouble was when I moved and I told them I needed it closed and had to pay lots of fees to get them to close my account.

John S. | Overall Experience |
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The only place we use to store items!

Antoinette M. | First Impressions |
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Good customer service. Very helpful.

BERNARD R. | Overall Experience |
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Very well maintained and clean facility.

Deborah A. | Overall Experience |
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Always super friendly and helpful. My ONLY complaint is that I moved out on the 6th and it would have been nice to receive a partial credit, but other than that. Stellar service, clean facility and easy process. Highly recommend.

Ternita E. | Overall Experience |
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My belongings were secure and in great shape after being in the climate control storage unit for over 2 years. With the customer service...., I will NEVER use them again.

MITCHELL M. | First Impressions |
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The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.

Jayne R. | First Impressions |
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El cliente no dejó un comentario.

nathane b. | Overall Experience |
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Everyone was extremely helpful. The manager, Jennifer, was nice and helpful with everything.

keith W. | Overall Experience |
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Jenn is awesome!!

landon s. | First Impressions |
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Jennifer, Nicholas, and Dylan have great customer service skills. The team asked questions and helped meet the true storage needs for my family and I. I left that day saving money and fully satisfied.

Leonardo J. | First Impressions |
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The rental fee is outrageous and once I returned the van I started getting extra add on charges once I rented a storage unit. I will not rent a u-haul because you don't have any discounts whatsoever.

Rosangelica H. | First Impressions |
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Everyone was very helpful and respectful

Chad H. | First Impressions |
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Jennifer and Ryan were super accommodating and assisted us with storage units, truck rentals, and trailer rentals. They are VERY customer service oriented!

MICHAEL H. | Overall Experience |
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The free storage was very helpful for our move. The staff was awesome and the facility was easy to get to.

Rich M. | Overall Experience |
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Great place

Suzette A. | First Impressions |
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They answered all my questions and gave me good advice!

Christopher S. | First Impressions |
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Your staff is outstanding!

Chyna B. | Overall Experience |
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I just moved out of my unit and I found bugs on top of my plastic covered temper pedic mattress and inside my closed bag as well. Other then getting rid of a 155$ mattress topper, everything was good.

cory m. | First Impressions |
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Excellent service!I relocated here from New York and they were very helpful with my situation.

GEOFFREY H. | Overall Experience |
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Good facility, always a busy office.

Julie K. | Overall Experience |
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I put yes for all of my answers even though I never visited it. I did UBOX with full service. I have to compliment UHaul for their AMAZING customer service during this process. I'm impressed - THANKS!

stella l. | Overall Experience |
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Very nice overall

Lynn r. | Overall Experience |
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Extremely friendly and helpful

Deborah A. | First Impressions |
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Great friendly staff. Convenient and affordable.

JOHN S. | Overall Experience |
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Great place!

antoinette g. | First Impressions |
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I went in with a specific need and got exactly what I asked of the staff. All of my questions were satisfactorily answered and the rates were very affordable. The staff was very helpful and friendly.

aaron m. | First Impressions |
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John who works for you all is amazing. He got us our storage units, checked on us frequently while unloading, asked us if we needed waters and checked in our truck no problem. I highly recommend!

ken g. | First Impressions |
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Facility looks fantastic very well capped. Agents very good attentive and knowledgeable.

Emily F. | Overall Experience |
Clasificación:

I think the insurance cost per month is a little high.

Elric B. | Overall Experience |
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Clean, helpful employees.

Edward T. | Overall Experience |
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They went above and beyond. Manager and staff are great. 5 thumbs up.

Patricia b. | Overall Experience |
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They made everything quick and easy! Moving is stressful enough and this was definitely a smooth process to go through with them.

Amanda O. | Overall Experience |
Clasificación:

Imvery unhappy with the service i received. 4 u-boxes delivered. They were late by a day n one contacted me. Charges were made for rent after boxes were retuned and Garruntee for being late not kept.

Orlando C. | Overall Experience |
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This is the the most professional UHAUL facility that i have yet to do business with. I believe her name was Jenn, she was very helpful and of great assistance. I’d recommend this place to anyone!

Carolyn P. | Overall Experience |
Clasificación:

good job, thanks

Carolyn P. | Reservation |
Clasificación:

Good service

joel b. | Overall Experience |
Clasificación:

Jen is amazing! So helpful and accommodating!!!

trova y. | Overall Experience |
Clasificación:

Jacksonville did okay, but overall worst moving experience I’ve ever had.

DONNA K. | Reservation |
Clasificación:

Very helpful staff

alice s. | Overall Experience |
Clasificación:

Did not see the facility I answered yes to first 3 questions but have no idea. Only answered so I could submit survey couldn’t leave blank! My box was stored there and was delivered on time.

JOHN M. | Overall Experience |
Clasificación:

The storage outside have to much roach, ants and small insects . The only employee was too slow to do the job and poor customer service skills.

Deborah B. | Overall Experience |
Clasificación:

This location has by far met any expectations I've ever encountered! They are wonderful!

Michael T. | Reservation |
Clasificación:

Great Customer service. Friendly staff.

Robin M. | Overall Experience |
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Very helpful and understanding to patrons especially after the hurricane issues. Top notch customer service.

Rebecca G. | Reservation |
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Every contact along the way was incredibly awesome. Thank you.

SUSAN H. | Reservation |
Clasificación:

I've been to many U-Haul locations preparing for an interstate move. This was by far the best service I've received from U-Haul. Larry Sanders was friendly, professional & efficient! Great employee!

Robin M. | Reservation |
Clasificación:

Outstanding service. Helpful and friendly service.

Robin M. | Reservation |
Clasificación:

Outstanding service and help. Enjoyable employees to converse with. Knowledgeable of services.

John L. | Overall Experience |
Clasificación:

The storage company was extremely a delight to work with and so clean and safe. It was well worth the money while we made the adjustment from one home to our new home.

Michelle W. | Overall Experience |
Clasificación:

A little bummed that the price went up. Also I feel that whatever is left in the month’s rent should be returned.

John B. | Overall Experience |
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Always helpful, informative, and excellent service.

Aaron S. | Overall Experience |
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Always helpful, never had any problems, highly recommended

dan a. | Overall Experience |
Clasificación:

I had an outstanding experience with U-Haul Moving and Storage of New River. I will recommend them to everybody...

Samantha R. | Overall Experience |
Clasificación:

Ur by a military installation. Hrs should be extended longer than 7 pm for customers w/o havin to rush through traffic. Also was not advised of the security system being down and completely off.

EMMA S. | Overall Experience |
Clasificación:

n/a

No se han enviado comentarios para esta ubicación.

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