Customer Reviews for U-Haul Moving & Storage of New Bedford

Clasificación:

5.0

long wait to check in. need more clerks on duty.

Clasificación:

4.0

It was great to be able to rent a truck so quickly and for so little time at such a convenient location. There did seem to be a number of tech issues as I had to re-enter the same info a number of times during the process which was frustrating especially under a time constraint..

Clasificación:

4.0

Great work guys!

Clasificación:

5.0

Keep Jehovah God With You Always. Thank You. Have A Great And Safe Day.ðŸ'•ðŸ'•ðŸ'•ðŸ'•

Clasificación:

1.0

They overcharged my account. The store opens at 7 am and I drop off the truck at 7:43 am they charged me after hours fees. The manager there is a useless B.

Clasificación:

3.0

I found it very difficult to reach any of your locations by phone, no one would answer. Once I was there, the gentleman in New Bedford was very helpful and courteous. Did Not Receive any paperwork showing that I returned trailer, did not feel comfortable about that.

Clasificación:

5.0

Experience was quick and easy with no hidden fees, I am very satisfied and would rent again.

Clasificación:

5.0

I don't know because everything was perfect.

Clasificación:

1.0

I was told that if I did not complete the “return equipment” form with my smart phone then I would be charged a large sum of money. I was at the uhual location with the rented equipment and the clerk refused to take the equipment back. Not everyone has access to a smart phone. It made zero sense why he would not take the equipment back, and he was also very rude about it.

Clasificación:

5.0

Increase staffing at Fall River and this New Bedford location. Poor lady in New Bedford was running the store alone with a cast on her leg.

Clasificación:

3.0

You can improve the workers communication because two different people charged me over 200 and something dollars for under 6 miles plz give me my refund I need my money for food for my kids ASAP they Also charge me a late fee when I was supposed to bring the truck back at 10 and I brought it in at 8:30 so I got charged for no reason

Clasificación:

5.0

Nothing a real pleasant experience

Clasificación:

5.0

Had an associate help me to untangle the tie downs that I couldn't get out of the truck. She was great!

Clasificación:

5.0

The online check in would not work even when following all the directions. Ended with more stress than the entire trip. But everything else was great

Clasificación:

3.0

We dropped our rental off after hours so their was no staff or access inside the building. The location was convenient for our drop off and very easy to park the large truck

Clasificación:

1.0

Monica is the manager at this location, and while the store was open, and there was staff on site, she refused to let her staff check in my return. I was forced to go check it in myself, and do the check in process on my phone. I specifically asked to have her staff check my return in, and I was told by the staff member behind the desk that, “the manager told her to only have customers check in returns themselves”, even though it was not after hours.

Clasificación:

1.0

My husband rented a truck today. We rent a truck 2 times a month, every month, for a Food Pantry and have been doing so for over 5 years. All of a sudden, the only way my husband can return the truck and get a receipt is by using a smart phone to return the truck. He does not have a smart phone so I had to be called out of work to go and meet him at Uhaul Then we still couldn't get a receipt because the woman would not print one for us and she informed me that it was “2021”. I don't care what year it is. Provisions should be made for those who do not have a smart phone. Also, this return policy was not told to my husband until he showed up to return the truck. He was handed a piece of paper with the procedure. By the way, If you don't follow this procedure you are charged an extra $20. He should have been told this before he rented the truck. A man behind him in line didn't have his smart phone with him. Now what is he suppose to do? Don't worry we will not be renting from this Uhaul on Mt. Pleasant St., New Bedford, MA anymore. Penske will get our business.

Clasificación:

5.0

The rep (Ana) did not attach the trailer properly and the trailer fell off the hitch (2) times!! Fortunately, there wasn't any traffic around to cause a serious accident.. That was terrible!!!! The brake lights didn't work on the trailer either!

Clasificación:

5.0

easy rental and drop-off, pleasant staff, and social distancing was observed.

Clasificación:

5.0

Anna did a fantastic job!

Clasificación:

4.0

Customers shouldn't have to wait long period of time to be waited on no blame towards worker need more people to take care of customers quicker..

Clasificación:

1.0

worst experience in renting ever!!!! will NEVER rent or recommend your company again. Have already started posting this experience to every Biomedical technician on the Bio-med private website.

Clasificación:

5.0

This location was excellent, especially in my desperate time of need. The original location did not have my truck when I arrived! Therefore I am grateful of this location. My only suggestion would be to keep it professional even if your frustrations are in my favor. Thank u again

Clasificación:

1.0

They charged me 5 times for nothing and I took pictures like it told and charged my card for gas knowing it was at half so you charged me to fill up the truck this is outrageous I used u-haul so many times but this is the last I'm done with u-haul your chain and workers suck and don't know how to do their job but like to charge people outrageous amount of times you guys need to recheck your workers and your chain because when I first got the van it wasn't sanitized and the acceleration was terrible fix the vans your corp makes money so at least you could do is fix your shit boxes never purchasing from your company ever again

Clasificación:

2.0

Need more help in front desk alittle messy

Clasificación:

3.0

Materials I added were not in the truck upon arrival. Had to go back to get them. Employee was not there at pickup time so had to wait for them. Was overcharged 20 miles from what was used. Never heard back after sending in a request to have explained. Sent pictures of the odometer. Haven't been happy with this location. Second time having a problem. If I ever need UHaul again will definitely not use this location

Clasificación:

1.0

Better customer service

Clasificación:

5.0

Gas tanks should be on full. I received the tank on 1/4 tank and was promised a credit for taking it that way. I did not see any credit on my invoice. I returned truck over 1/4 full.

Clasificación:

5.0

Brittney was very informative & a pleasure to deal with

Clasificación:

5.0

Excellent service...good people work there

Clasificación:

3.0

They should have van ready for you instead of giving you a key and look for your own truck you are renting in the lot ? And told us they will do tow dolly , and to find out it's on us to put tow dolly ? Thank you utube ?? Britney was very helpful , along with Mgr and should have 2 people on at all times , that's a awful lot on one person to fill those shoes

Clasificación:

5.0

There was just one employee working and multiple customers back to back: she was very professional and friendly the whole time, with everyone, while making sure to work as quickly as she could! Very helpful and patient!

Clasificación:

5.0

Quick intake. Quickly served and out and on my way with minimum waiting time.

Clasificación:

1.0

My overall experience with u haul was terrible

Clasificación:

5.0

The Plate on the trailer was expired

Clasificación:

5.0

The rental transition was perfect no improvement needed Great customer service Thank you

Clasificación:

5.0

NONE

Clasificación:

4.0

Employee who assisted me was very professional, quick at doing his job, and got me on my way fast.

Clasificación:

5.0

Very satisfied! Very nice people! And Chris on the 800 number was awesome too. I was calling to apologize for leaving cardboard in the truck. No access to dumpster. Was all good!

Clasificación:

5.0

Just make sure you clean the vehicle better and make sure there is nothing wrong with the vehicle as well

Clasificación:

5.0

Nothing the people that I met where very helpful and nice.

Clasificación:

1.0

Hire help that have customer service skills.

Clasificación:

5.0

Kaitlynn Botelho, is n outstanding customer service and manager

Clasificación:

5.0

Great staff... polite and knowledgeable. Gracias.

Clasificación:

3.0

Cabin had trash inside.

Clasificación:

5.0

Being able to connect via phone with the store directly would be very helpful and efficient.

Clasificación:

5.0

As a local mover I have depended on uhaul while my moving truck is in the shop. New bedford and fall river location are five star. Both I and my customers thank you.

Clasificación:

5.0

Lower the prices on the miles stead of a dollar a mile should be like $.50-$.75 a mile

Clasificación:

5.0

More box trailers.

Clasificación:

1.0

When someone reserves a item 2 weeks in advance, item should be cleaned and ready for pick up

Clasificación:

5.0

The women who helped us was amazing, no issues at all! Will be there again when needed!

Clasificación:

5.0

I was a first time customer and would have appreciated a short overall review of operation of the vehicle. The keys were handed to you and you find your vehicle in the parking lot and off you go. Maybe this is an opportunity to find out if people are first time customers and if they need a few minutes with an associate at the vehicle for a review.

Clasificación:

5.0

Everything was perfect for the last 10 to 15 uses of Uhaul.

Clasificación:

5.0

You are the best I recomend to anyone thank you happy holidays

Clasificación:

1.0

Charged me for things i didnt use. And called and noone has yet to resolve the issue. Place is a joke. Been 2 weeks since i cantacted corporate with the issue. And what going to blame it on covid. Ill go down to the store and resolve the issue on my own terms if it is not resolved

Clasificación:

5.0

I was very satisfied with my whole experience. Be. Was very polite and personable.

Clasificación:

5.0

Everything was great - other than the smell of the cab. Foul odor .

Clasificación:

5.0

Great customer service!

Clasificación:

1.0

Is it a requirement to hate your job to work at uhaul?

Clasificación:

4.0

Guys did a great job

Clasificación:

5.0

My experience was great. WORKERS ALWAYS NICE AND HELPFUL. IF THENEED EVERY ARISES AGAIN I WOULD DEFINITELY USE THEM AGAIN

Clasificación:

5.0

All services were professional. Thank you!

Clasificación:

5.0

The staff were very pleasant and helpful, showing us how to access unit and recommending packing products.

Clasificación:

3.0

The driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.

Clasificación:

5.0

Very good service!

Clasificación:

5.0

Your store manager, he was awesome

Clasificación:

2.0

Recommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.

Clasificación:

1.0

DUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,

Clasificación:

5.0

Great people and great service.never had a problem

Clasificación:

5.0

Staff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.