Customer Reviews for U-Haul Moving & Storage of New Bedford

2,302 comentarios

415 Mt Pleasant St   New Bedford, MA 02746
(@ Hathaway Rd)

(508) 997-6576

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 997-6576

415 Mt Pleasant St
New Bedford, MA 02746
(@ Hathaway Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I went in to the store to pay bill but because I had a promise I couldn't pay there had to make a call to pay inconvenience to me with the price of gas was not happy

Doris G. 
Clasificación:
5.0

Very professional and helpful.

Bradford S. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yezenia C. 
Clasificación:
5.0

Employee that helped me was excellent and very respectful it's nice when you go to an establishment and people are very professional thank you

Nacle R. 
Clasificación:
5.0

Very good

Jose C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jacqueline F. 
Clasificación:
5.0

Was very helpful through entire process

Jennifer R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy A. 
Clasificación:
5.0

This was the best run uhaul we have ever been to the person was unbelievable you should have her train other employees

dianne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jovannie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raeanne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
1.0

I needed a van for less then an hour an was given a "1 way truck by a employee and told I would only pay a small amount more. I asked repeatedly if it wasn't easier to just pay the extra 10 for the larger truck and was reassured it would not be a issue and that a note would be left to inform the incoming staff. I was contacted the next day and told I was being charged the full "1 way price and nothing could be done. I repeated that I was reassured by the employee and was told he needed to be better trained and was "kinda new" and I would still be charged the full price. The girl I spoke to was not helpful or friendly and had a very matter of fact approach when I asked to speak to her supervisor. Reassuring me that her supervisor would back this decision. No attempt was made to try and rectify this situation in a fair manner. I have been a Uhaul customer for over 20 years. I WILL NEVER give them my business again at ANY location. I will also be sure to share my experience on all my social media platforms and to all my friends, family and associates every chance i get. No one should be mislead or simply dismissed when conducting a business transaction. That employee is responsible for what he says and does. As is the supervisor I spoke to. I should not have to pay for they're lack of knowledge of the job they have do. Lastly I hope the extra money taken from me is worth all the future business me and my direct circle will definitely no longer bring this company. Far from the only moving company out there FYI. Unprofessional and rude

Christian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

Very polite and helpful.

Lawrence D. 
Clasificación:
5.0

Friendly service, clean vehicle, convenient location. Very satisfied customer.

KEN P. 
Clasificación:
5.0

The guy who took care of me was excellent

MARIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darleen S. 
Clasificación:
3.0

the flip down step on the auto transport was broken and flopped around but it functioned properly , I was told when reserving that I had to return the trailer back to the same location i picked it up which was an extreme pain because I had to tow a vehicle to New Hampshire and then drive all the way back to return it instead of being able to drop it off up there.

Barrett Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDIKI C.  |  Overall Experience 
Clasificación:
5.0

excellent service

SIDIKI C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
5.0

Excellent service

SIDIKI C.  |  First Impressions 
Clasificación:
5.0

You have an excellent customer service

DMYTRO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
5.0

José alvarado

jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson C. 
Clasificación:
5.0

Great customer service during pick up and drop off

david B. 
Clasificación:
5.0

The driver's side blinker wasn't working properly but other than that everything went perfect.

Brian S. 
Clasificación:
5.0

Nice group of people.

HEATHER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Franklin C. 
Clasificación:
5.0

I think you guys are kinda crooked You guys SHOULD give your vehicles to a customer with a FULL TANK of gas not partial tanks ! You guys end up GETTING FREE GAS because I put in a little extra to avoid a penalty of not putting in the exact amount As a company, you guys a stealing collectively millions of dollars of has around the country

Jon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
1.0

El cliente no dejó un comentario.

YESSENIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Marcus was awesome, I was on a time crunch this morning and he had me in and out very quickly.

roberta P. 
Clasificación:
5.0

People that worked there were nice. Young lady was very professional

Robert R. 
Clasificación:
3.0

Just make sure equipments are vacuumed before being rented, but other than that you guys are great

sebastian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY L. 
Clasificación:
5.0

I own my own business always available bargain Cleanouts so there's times I need another truck but letting u know costumer service was amazing when I came back i was greeted by Mr Depina was very professional an courteous answered all my questions I was in an out

Edward R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alejandrina G. 
Clasificación:
1.0

Trailer sucked. Never again my bike fell from the trailer swaying and bouncing. I returned it at 730 like the slip said

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen P. 
Clasificación:
5.0

You people are the best I am very happy with yours service thank you

Jose S. 
Clasificación:
5.0

All staff was very friendly and the manager even offered to help me move things into my unit as I have back issues and was hurting by the time i got to the storage unit ... Thanks Jamie :)

Deada B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
5.0

Everyone was very pleasant and upbeat. My rental was made very simple and fast. Return was a breeze as well. Very nice team in place!

JODIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jairo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIEGO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILLARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elden M. 
Clasificación:
5.0

Young lady and gentleman (hitch guy) helped me out they went above and beyond and did a great job ensuring my rental was clean safe and quickly processed thanks uhaul

Elias M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

All the staff members were very kind and knowledgeable...

Deada B.  |  First Impressions 
Clasificación:
1.0

Back of truck was dirty with dirt and had a issue wit extra charges they said i did not fill it to what i got it at when i did an was handle very poorly

Renee B. 
Clasificación:
5.0

Everyone was very nice 🙂

Alexandria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H. 
Clasificación:
3.0

Better customer service . Felt like a bother to staff . Mileage was incorrect on paper .

RYAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly R.  |  Overall Experience 
Clasificación:
5.0

The person who set up my trailer was VERY helpful. It had snowed and he shoveled the show out of my open trailer. I arrived at 7:00 AM To pick it up and he was ready to go. When I returned the trailer, it was a fast, seamless experience. I highly recommend this location and the person (whose name I didn't get).

BRIAN L. 
Clasificación:
5.0

Very friendly and the process of turning in the rental was painless. In and out in less than 2 minutes. Great service.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY G. 
Clasificación:
3.0

The trailer was a bit dirty on the inside, and also an older trailer that actually has a dent on top, otherwise it worked for what I needed

JOSE A. 
Clasificación:
5.0

Whole experience was easy and quick. At this time I can't think of anything. Marcus was attentive and very professional, even to the point when something was not working on my phone to validate check in process Marcus walked me through the issues so that he did not hold me up from my rental purchase. Thank you Marcus!

SHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
5.0

I rented an appliance dolly. When I returned it they didn't even ask for my name to mark the return as the one that I took which I thought was weird. But whatever I guess.

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

over all everyone was very professional in information gaven was very helpful

ELLEN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

mara s.  |  Overall Experience 
Clasificación:
5.0

N/C

JOAO S. 
Clasificación:
4.0

Very polite and knowledgable customer service reps.

BENJAMIN M. 
Clasificación:
5.0

The girls that helped me was so helpful they was polite and patient and just so good

PATRICE S. 
Clasificación:
4.0

The truck was a little grubby in the cargo area. Because we were hours away from a major blizzard and dealing with the effects of a staff shortage Im not upset in any way over it. Marcus the attendant on duty however was more than awesome! He was efficient, knowledgeable, and very customer service oriented and deserves a commendation. He is an asset to your business at this location.

WAYNE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DERRICK L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNE F. 
Clasificación:
3.0

Quicker service with issues on billing

Laura H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN V. 
Clasificación:
3.0

El cliente no dejó un comentario.

CATHERINE G. 
Clasificación:
1.0

Despite having used this location in the past, I probably will not ever again due to the incompetent employees. Customer service has been wonderful trying to resolve my issues, but it was a simple truck rental and I shouldn't have encountered the issues that I have

ANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill m.  |  Overall Experience 
Clasificación:
2.0

The person who checked me in did not want to give me a receipt that the equipment was returned. It took some convincing that I needed a receipt to prove I returned the truck on time, in good condition, within the mileage allotted, and the gas on the right amount. It seemed an afterthought to check the truck mileage and gas, so I took a picture of all gauges, as well as the truck returned the facility so that I had some sense of security that the truck was returned on time and in good standing. Returns should be routine and consistent across the board for the UHaul company throughout the US.

ROXANNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfredo V. 
Clasificación:
1.0

Didn't clean the snow off the windshield, had to use my hands. They changed my 3 hour rental to a 3 day rental which doubled the charge in my card. Lucky I didn't call my bank and file a fraud claim.

Nathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin D. 
Clasificación:
1.0

Picking up the truck wasn't bad but dropping off was a nightmare. The girl working refused several times to accept cash as payment from me. She was arguing with other customers and when one customer left that she was arguing with she turned to me and said “sorry he's a douchebag”. When I told her that her attitude wasn't appropriate, her reply was “Sorry you feel that way”. So no, I would not recommend this location.

jared L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
1.0

I closed out my storage because the assistant manager Brittany was so rude and ignorant that I packed up my stuff and took it to another storage facility. She banged on my passenger side window and started screaming at me!!! She did this because I wasn't "under the canopy"…as is I knew where to park. If she had broken my window I would've called the police. I will Never use uhaul again.

Candace V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Selina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecile L.  |  Online Move In 
Clasificación:
5.0

Kaitlynn Botelho, is n outstanding customer service and manager

JOSE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yianyelis R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bill m.  |  Overall Experience 
Clasificación:
5.0

My experience was great. WORKERS ALWAYS NICE AND HELPFUL. IF THENEED EVERY ARISES AGAIN I WOULD DEFINITELY USE THEM AGAIN

Sandy A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bill m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly R.  |  First Impressions 
Clasificación:
5.0

All services were professional. Thank you!

Nicole J.  |  First Impressions 
Clasificación:
5.0

The staff were very pleasant and helpful, showing us how to access unit and recommending packing products.

Lee T.  |  Overall Experience 
Clasificación:
3.0

The driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.

Kalyn R.  |  Overall Experience 
Clasificación:
5.0

Very good service!

Jessica A.  |  First Impressions 
Clasificación:
5.0

Your store manager, he was awesome

LORRI B.  |  Overall Experience 
Clasificación:
2.0

Recommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.

deborah l.  |  Overall Experience 
Clasificación:
1.0

DUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,

Lorna C.  |  Overall Experience 
Clasificación:
5.0

Great people and great service.never had a problem

SHERLY F.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.

diane c.  |  Overall Experience 
Clasificación:
5.0

I've been using uhaul for many years and I'm always satisfied

kristen p.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    Enganches para remolque

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    Propano

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