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Nancy R.Customer Reviews for U-Haul Moving & Storage of New Bedford
Testimonials From Recent Customers
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Your employees very nice very helpful thank you .
Adrian T.Customer shouldn't be required to check in electronically.
Americo A.Nobody answers the phone...
Joseph C.Your customer service isn't good at all, the employee confirm that i will pay for the day that i used the truck, and if i return it before 3 days, i will be charges for the day i use it only. And am not satisfied at all .
Gilbert B.I went in to the store to pay bill but because I had a promise I couldn't pay there had to make a call to pay inconvenience to me with the price of gas was not happy
Doris G.Very professional and helpful.
Bradford S.Employee that helped me was excellent and very respectful it's nice when you go to an establishment and people are very professional thank you
Nacle R.Very good
Jose C.Was very helpful through entire process
Jennifer R.This was the best run uhaul we have ever been to the person was unbelievable you should have her train other employees
dianne S.I needed a van for less then an hour an was given a "1 way truck by a employee and told I would only pay a small amount more. I asked repeatedly if it wasn't easier to just pay the extra 10 for the larger truck and was reassured it would not be a issue and that a note would be left to inform the incoming staff. I was contacted the next day and told I was being charged the full "1 way price and nothing could be done. I repeated that I was reassured by the employee and was told he needed to be better trained and was "kinda new" and I would still be charged the full price. The girl I spoke to was not helpful or friendly and had a very matter of fact approach when I asked to speak to her supervisor. Reassuring me that her supervisor would back this decision. No attempt was made to try and rectify this situation in a fair manner. I have been a Uhaul customer for over 20 years. I WILL NEVER give them my business again at ANY location. I will also be sure to share my experience on all my social media platforms and to all my friends, family and associates every chance i get. No one should be mislead or simply dismissed when conducting a business transaction. That employee is responsible for what he says and does. As is the supervisor I spoke to. I should not have to pay for they're lack of knowledge of the job they have do. Lastly I hope the extra money taken from me is worth all the future business me and my direct circle will definitely no longer bring this company. Far from the only moving company out there FYI. Unprofessional and rude
Christian D.Very polite and helpful.
Lawrence D.Friendly service, clean vehicle, convenient location. Very satisfied customer.
KEN P.The guy who took care of me was excellent
MARIA L.the flip down step on the auto transport was broken and flopped around but it functioned properly , I was told when reserving that I had to return the trailer back to the same location i picked it up which was an extreme pain because I had to tow a vehicle to New Hampshire and then drive all the way back to return it instead of being able to drop it off up there.
Barrett Q.excellent service
SIDIKI C.Excellent service
SIDIKI C. | First ImpressionsYou have an excellent customer service
DMYTRO D.José alvarado
jose A.Great customer service during pick up and drop off
david B.The driver's side blinker wasn't working properly but other than that everything went perfect.
Brian S.Nice group of people.
HEATHER B.I think you guys are kinda crooked You guys SHOULD give your vehicles to a customer with a FULL TANK of gas not partial tanks ! You guys end up GETTING FREE GAS because I put in a little extra to avoid a penalty of not putting in the exact amount As a company, you guys a stealing collectively millions of dollars of has around the country
Jon P.Marcus was awesome, I was on a time crunch this morning and he had me in and out very quickly.
roberta P.People that worked there were nice. Young lady was very professional
Robert R.Just make sure equipments are vacuumed before being rented, but other than that you guys are great
sebastian N.I own my own business always available bargain Cleanouts so there's times I need another truck but letting u know costumer service was amazing when I came back i was greeted by Mr Depina was very professional an courteous answered all my questions I was in an out
Edward R.Trailer sucked. Never again my bike fell from the trailer swaying and bouncing. I returned it at 730 like the slip said
Joshua M.You people are the best I am very happy with yours service thank you
Jose S.All staff was very friendly and the manager even offered to help me move things into my unit as I have back issues and was hurting by the time i got to the storage unit ... Thanks Jamie :)
Deada B. | Overall ExperienceEveryone was very pleasant and upbeat. My rental was made very simple and fast. Return was a breeze as well. Very nice team in place!
JODIE T.Young lady and gentleman (hitch guy) helped me out they went above and beyond and did a great job ensuring my rental was clean safe and quickly processed thanks uhaul
Elias M.All the staff members were very kind and knowledgeable...
Deada B. | First ImpressionsBack of truck was dirty with dirt and had a issue wit extra charges they said i did not fill it to what i got it at when i did an was handle very poorly
Renee B.Everyone was very nice 🙂
Alexandria B.Better customer service . Felt like a bother to staff . Mileage was incorrect on paper .
RYAN M.The person who set up my trailer was VERY helpful. It had snowed and he shoveled the show out of my open trailer. I arrived at 7:00 AM To pick it up and he was ready to go. When I returned the trailer, it was a fast, seamless experience. I highly recommend this location and the person (whose name I didn't get).
BRIAN L.Very friendly and the process of turning in the rental was painless. In and out in less than 2 minutes. Great service.
MICHAEL O.The trailer was a bit dirty on the inside, and also an older trailer that actually has a dent on top, otherwise it worked for what I needed
JOSE A.Whole experience was easy and quick. At this time I can't think of anything. Marcus was attentive and very professional, even to the point when something was not working on my phone to validate check in process Marcus walked me through the issues so that he did not hold me up from my rental purchase. Thank you Marcus!
SHAWN C.I rented an appliance dolly. When I returned it they didn't even ask for my name to mark the return as the one that I took which I thought was weird. But whatever I guess.
William B.over all everyone was very professional in information gaven was very helpful
ELLEN H. | First ImpressionsN/C
JOAO S.Very polite and knowledgable customer service reps.
BENJAMIN M.The girls that helped me was so helpful they was polite and patient and just so good
PATRICE S.The truck was a little grubby in the cargo area. Because we were hours away from a major blizzard and dealing with the effects of a staff shortage Im not upset in any way over it. Marcus the attendant on duty however was more than awesome! He was efficient, knowledgeable, and very customer service oriented and deserves a commendation. He is an asset to your business at this location.
WAYNE W.Quicker service with issues on billing
Laura H.I closed out my storage because the assistant manager Brittany was so rude and ignorant that I packed up my stuff and took it to another storage facility. She banged on my passenger side window and started screaming at me!!! She did this because I wasn't "under the canopy"…as is I knew where to park. If she had broken my window I would've called the police. I will Never use uhaul again.
Candace V. | Overall ExperienceKaitlynn Botelho, is n outstanding customer service and manager
JOSE D. | First ImpressionsMy experience was great. WORKERS ALWAYS NICE AND HELPFUL. IF THENEED EVERY ARISES AGAIN I WOULD DEFINITELY USE THEM AGAIN
Sandy A. | Overall ExperienceAll services were professional. Thank you!
Nicole J. | First ImpressionsThe staff were very pleasant and helpful, showing us how to access unit and recommending packing products.
Lee T. | Overall ExperienceThe driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.
Kalyn R. | Overall ExperienceVery good service!
Jessica A. | First ImpressionsYour store manager, he was awesome
LORRI B. | Overall ExperienceRecommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.
deborah l. | Overall ExperienceDUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,
Lorna C. | Overall ExperienceGreat people and great service.never had a problem
SHERLY F. | Overall ExperienceStaff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.
diane c. | Overall ExperienceI've been using uhaul for many years and I'm always satisfied
kristen p. | Overall Experience