Customer Reviews for U-Haul Moving & Storage of New Bedford
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

2,486 reviews

415 Mt Pleasant St   New Bedford, MA 02746
(@ Hathaway Rd)

(508) 997-6576

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(508) 997-6576

415 Mt Pleasant St
New Bedford, MA 02746
(@ Hathaway Rd)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

The online stuff and having a hold on my account messed up my delivery time that was uncalled for really really mad about that service and the way it went in whole part the rep was very nice and respectful

Christina G. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

JIM O.  |  Overall Experience 
Rating:
5.0

Great service, friendly staff was easy and delightful while using

Ariel H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

diane G. 
Rating:
5.0

The guy who helped me had a great sense of humor and was able to help me out in an efficient and effortless manner. I’ll definitely be coming back for any future moving.

yneshiavely m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariol M. 
Rating:
4.0

Customer did not leave a comment.

giron P. 
Rating:
5.0

Customer did not leave a comment.

EUGENE G. 
Rating:
5.0

Uhaul agent very friendly and helpful. She gets an A plus

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

BRENDIE A. 
Rating:
5.0

Customer did not leave a comment.

mary beth B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Let customer's no where to park the truck or van, if they returned early and it's after hour's.

Shanna G. 
Rating:
5.0

Good service

Dulfeu A. 
Rating:
5.0

While I rate this location excellent, I was very disappointed that my 20' truck was not available at my first confirmed location in Wareham. I arrived at 9 a.m. to find NO truck. I had paid helpers waiting at my business and I had to take the time to contact UHaul for a replacement truck which they were able to find 15 miles from my original pick up location. This delay and detour costed me money and time. I was told that I would be getting a $50 credit for my inconvenience which I have yet to see refunded to me yet. I was told it will be processes 7-10 days on my credit card. I hope this is true and I do not have to take more time out of my schedule to see this applied.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Sherry S. 
Rating:
2.0

Customer did not leave a comment.

melany A. 
Rating:
5.0

I dropped off before due date and have not gotten any email of final charges even had more gas than required Would like a final tally of charges please

James O. 
Rating:
4.0

Customer did not leave a comment.

CANDICE R. 
Rating:
5.0

Customer did not leave a comment.

beth K. 
Rating:
3.0

The staff was great, and the truck was clean, but it was a pile of junk!

Joe S. 
Rating:
3.0

Customer did not leave a comment.

Aimee V. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
2.0

Reserved the van online. When I got there, the van was dirty, had NO gas, and sounded awful when started. I returned the van on time, with more gas in it than when I picked it up, and cleaner then when I got it. They charged me a cleaning fee for a van that was dirty and nasty when I picked it up. I would avoid this location and do business elsewhere.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Nothing

Robert N. 
Rating:
5.0

This was an excellent experience. Monica was very helpful in the pick up process. What a gem she is! Drop off was easy as well, I didn't get the names of the afternoon employees, but they were great as well!

Randi R. 
Rating:
5.0

Customer did not leave a comment.

Rolando L. 
Rating:
5.0

Customer did not leave a comment.

Andrea D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pablo Z. 
Rating:
5.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

Everything was great transaction very smooth

Jason M. 
Rating:
4.0

Customer did not leave a comment.

rosemary C. 
Rating:
3.0

All good

Juan R. 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fredi M. 
Rating:
5.0

The lady that severed me was very nice and made me comfortable!! With the service.

Maria T. 
Rating:
5.0

Keep doing what you do.

James F. 
Rating:
5.0

Excellent and very fast service at a good price. Not being negative but the 35 min install was so quick a chair or two in the lobby would be nice to wait in! Lol.

Julio O. 
Rating:
5.0

John and the woman answering the phone were great. They both are friendly, helpful and knowledgeable. They took the time to answer all of my questions sincerely. I received great customer service, which is somewhat rare these days. Thank you. Great job.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

DIEGO A. 
Rating:
5.0

Customer did not leave a comment.

Evelyn A. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

I used the mobile pick up and drop off and I had a good experience. This was my first time using UHaul and It will now be my first choice anytime I need to rent a vehicle for moving equipment. Thank you.

Garret C. 
Rating:
4.0

The key card scanner always gave me a hard time and often I couldn’t get into my unit because of it.

Sharon A.  |  Overall Experience 
Rating:
5.0

Poner un buen sistema para que no falla

morente G. 
Rating:
5.0

Customer did not leave a comment.

iris P. 
Rating:
5.0

Nothing, it was a very good experience. Have a great day!

Patricia R. 
Rating:
5.0

Complimentary coffee and donuts

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Martin O. 
Rating:
3.0

I was very happy and impressed with the technician John and the installation. Also, the girls at the counter and answering the phone were extremely helpful, attentive and pleasant. I'm very impressed with the service of your company!

colleen D. 
Rating:
5.0

Customer did not leave a comment.

Humberto D. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
1.0

Be more careful with identity of the individual. My truck was rented to another individual in my name and they got and invoice with my personal information on it. Im very nervous that my identity is in jeopardy.

Elaine T. 
Rating:
5.0

Customer did not leave a comment.

tanairi C. 
Rating:
3.0

Customer did not leave a comment.

Tashauna A. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

dora A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Couldn't have been better. Even a gentleman who was working by himself Sunday morning who had only been there for three weeks was helpful and problem-solving and efficient.

Ann L. 
Rating:
3.0

I was verbally attacked by a U haul employee claiming she was a manager. Clearly she needs some more training on how to speak to people as I was already having a problem. She was disruptive, interrupted my conversations, and put herself in a situation she didn't belong. She was a nuisance to others as well.

James C. 
Rating:
5.0

Customer did not leave a comment.

Martin O. 
Rating:
2.0

I called to ask the rep who works here if my truck was all set after dropping key in drop box and he lazily responded “well yea I guess if you dropped it off”. The rep never checked and I came to layer find out they NEVER checked my truck in almost causing me to be charged an extra day

Leah G. 
Rating:
3.0

don't charge me $20 in fuel for 4 miles of use.

ASHLYN A. 
Rating:
5.0

THE GENTLEMAN THAT ATTENDED ME WAS VERY FRIENDLY AND VERY HELPFUL.

Maria S. 
Rating:
5.0

The gentlemen at the counter was extremely helpful

Paul G. 
Rating:
5.0

Clerk was very friendly and knowledgeable!

Andrew D. 
Rating:
5.0

The woman who helped me was super nice. She was fast and knew what she was doing. Made it a very smooth transaction.

Krysten K. 
Rating:
4.0

Lower your price per mile. It's pricey

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

yarjara O. 
Rating:
5.0

Great place and great employees

ADILSON A. 
Rating:
5.0

Customer did not leave a comment.

TANISHA A. 
Rating:
5.0

Great customer service

Jerre H. 
Rating:
5.0

Nothing. Service was friendly, excellent, helpful. Will definitely come back for future work.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Joanne B. 
Rating:
3.0

Customer did not leave a comment.

clifton S. 
Rating:
5.0

Customer did not leave a comment.

Lois C. 
Rating:
5.0

Customer did not leave a comment.

Mestali T. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL O. 
Rating:
5.0

The gentleman was very helpful. Thank you

steve V. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

I am not happy at all! It rained the two nights I had the truck and it leaked all over the merchandise that I was moving and ruined most of it. I ended up losing a couple of hundred dollars because of the leak. Then I was charged a ridiculous amount of money because I kept the truck a day longer. Also, I fueled the truck back up to where it was when I rented it and I was still charged a fuel fee. I would love a call back regarding this. Jeannine Bowman

Jeannine L. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

Clerk was awesome!!

MICHELE S. 
Rating:
4.0

The imige on the key drop box location on the self return picture is different from where the actual box is,walked around the building looking for the yellow post with the box when it's actually in the wall

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Very friendly staff and my hitch was installed perfectly and on schedule!

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

CARLOS F. 
Rating:
5.0

Customer did not leave a comment.

erban C. 
Rating:
1.0

I had the absolute worst experience of my life at this place they overcharge me whack me an extra 100 miles In the manager assistant manager wouldn't be of service or help me when I said I believe there is a problem.

Steven D. 
Rating:
5.0

Excellent rental experience

gary C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Joao D. 
Rating:
5.0

I have been recommending U- haul for decades

BRENDAN C.  |  First Impressions 
Rating:
5.0

Nice family type courteous service.

Frederick H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIDIKI C.  |  Overall Experience 
Rating:
5.0

Excellent service

SIDIKI C.  |  First Impressions 
Rating:
5.0

All staff was very friendly and the manager even offered to help me move things into my unit as I have back issues and was hurting by the time i got to the storage unit ... Thanks Jamie :)

Deada B.  |  Overall Experience 
Rating:
5.0

All the staff members were very kind and knowledgeable...

Deada B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly R.  |  Overall Experience 
Rating:
5.0

over all everyone was very professional in information gaven was very helpful

ELLEN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mara s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill m.  |  Overall Experience 
Rating:
1.0

I closed out my storage because the assistant manager Brittany was so rude and ignorant that I packed up my stuff and took it to another storage facility. She banged on my passenger side window and started screaming at me!!! She did this because I wasn’t “under the canopy”…as is I knew where to park. If she had broken my window I would’ve called the police. I will Never use uhaul again.

Candace V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecile L.  |  Online Move In 
Rating:
5.0

Kaitlynn Botelho, is n outstanding customer service and manager

JOSE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yianyelis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill m.  |  Overall Experience 
Rating:
5.0

My experience was great. WORKERS ALWAYS NICE AND HELPFUL. IF THENEED EVERY ARISES AGAIN I WOULD DEFINITELY USE THEM AGAIN

Sandy A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly R.  |  First Impressions 
Rating:
5.0

All services were professional. Thank you!

Nicole J.  |  First Impressions 
Rating:
5.0

The staff were very pleasant and helpful, showing us how to access unit and recommending packing products.

Lee T.  |  Overall Experience 
Rating:
3.0

The driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.

Kalyn R.  |  Overall Experience 
Rating:
5.0

Very good service!

Jessica A.  |  First Impressions 
Rating:
5.0

Your store manager, he was awesome

LORRI B.  |  Overall Experience 
Rating:
2.0

Recommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.

deborah l.  |  Overall Experience 
Rating:
1.0

DUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,

Lorna C.  |  Overall Experience 
Rating:
5.0

Great people and great service.never had a problem

SHERLY F.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.

diane c.  |  Overall Experience 
Rating:
5.0

I've been using uhaul for many years and I'm always satisfied

kristen p.  |  Overall Experience 
No reviews have been submitted for this location.

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