Customer Reviews for U-Haul Moving & Storage of Nesbit Ferry

4,721 comentarios

2840 Holcomb Bridge Rd   Alpharetta, GA 30022
(3 1/2 miles East of GA 400 Next to Sherwin Williams Paint Store)

(678) 795-1443

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(678) 795-1443

2840 Holcomb Bridge Rd
Alpharetta, GA 30022
(3 1/2 miles East of GA 400 Next to Sherwin Williams Paint Store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Carlton S.  |  Overall Experience 
Clasificación:
4.0

Sadly, we returned the trailer right as the worker was about to leave. She said she would open the gate for us… we sat there for 5 mins before we had to reverse back and go up to the front. She was on her cell phone and forgot all about opening the gate to let us out. Customer service is not where it should be.

KRISTI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

Great customer service.

MICHAEL F. 
Clasificación:
4.0

New truck with less then 10k miles in it. Smelled like cigarette smoke already.

MATTHEW S. 
Clasificación:
4.0

The location needs to answer the phone. Multiple calls and emails went unanswered.

Steve D.  |  Overall Experience 
Clasificación:
4.0

Manager was kind of abrasive and unwelcoming but the woman at the front desk was extremely helpful, personable, friendly, and accommodating .

NATHANIEL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCEKENNETH J. 
Clasificación:
5.0

Went out of their way to make this a good experience for our family!

Mitch R.  |  First Impressions 
Clasificación:
4.0

Prices could lower and it would be great to have gate entry where you dont have to get out the car to do the key pad every time.

laneka e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY B. 
Clasificación:
5.0

Management team of the property are very professional and customer friendly.

METRO I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth J.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and recommended other choices for me when the trailer I wanted was not available. Great customer service! Thanks.

MING J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

Cindy the Manager was amazing!! The only thing when i returned the truck, the lady that took my key was awesome but i still have not received my email receipt.

Antoine S. 
Clasificación:
5.0

No improvement needed. Cindy and crew are most pleasant and accommodating.

MICHAEL S. 
Clasificación:
3.0

Check engine light on, and no dolly in truck.

BENJAMIN T. 
Clasificación:
1.0

The 24/7 truck share did not work properly…. An absolute waste of time…. Was on the phone till 1 am trying to arrange another truck to pick up and had to then drive 15 miles to another location at 1 am to pick up a truck after being reserved for pick up at 10:30 pm. It's frustrating to have a reservation only to find out the truck is not accessible at the time the reservation was made for. Do not know what the issue is but it's very inconsistent. If the location doesn't allow for the 24/7 truck share access it should not be allowed to reserve the equipment. Just a thought!

Leif J. 
Clasificación:
5.0

everything was good but only thing is that the truck that I had ran a little hard (maybe transmission issues ) and the hood kept opening so I couldn't make all my trips.

KOREY D. 
Clasificación:
3.0

Associate needs help during peak times. Was rather indignant with me due to a clearly stressful situation.

Sheila H. 
Clasificación:
5.0

Na

FLOYD P. 
Clasificación:
1.0

gave me a contract for $96 then charged me an additional $153 with out explanation

MARK W. 
Clasificación:
3.0

Valarie was extremely professional and made the experience painless

SHANE P. 
Clasificación:
5.0

A tight fit for the amount of equipment.

FRANCISCO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carter L. 
Clasificación:
5.0

Good people here, always a great experience. Management and staff are fantastic, highly recommended.

JON M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond C. 
Clasificación:
5.0

Muchísimas gracias por su servicio

ANTERO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STORM S. 
Clasificación:
5.0

I had a great experience with storage at Uhaul in Nesbit Ferry! The facilities were pristine and Cindy was so helpful. She provided carts to help unload the truck, and called another employee to sweep the already-clean unit before move-in. I recommend this location to anyone moving north of Atlanta for storage or truck rental.

Emma S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy M.  |  First Impressions 
Clasificación:
5.0

The management team here especially Cindy is top-notch and works tirelessly to ensure their clients get everything they need. Cindy paid attention to every detail of my experience. Their facilities and vehicles are immaculate and well-stocked. All other employees are knowledgeable, friendly, and they take initiative to be helpful.

EMMA S. 
Clasificación:
5.0

The people were extremely friendly, helpful, and professional. Dustin Wilkes was really great in assisting.

NAYEF H. 
Clasificación:
1.0

Better customer service and better management of trucks.

Alexander A. 
Clasificación:
5.0

Cindi and Greg were the best (managers at the Nesbit Ferry/Alpharetta GA location). Been there for two years due to a divorce and moving and home shopping etc. They provided the best customer support and just awesome, kind people. Supported me thru it all. Thank u!!!!

christine t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jawanza L.  |  First Impressions 
Clasificación:
5.0

I really enjoyed coming in they always helped me

MARION H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antiq S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugh D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
5.0

I really enjoyed the folks who did my paperwork. Good and smart people.

Juliann G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDANCE S. 
Clasificación:
5.0

They staff at nesbit ferry was absolutely amazing!!! There were some issues with my reservation and cindy definitely went above and beyond to make right appreciate her so much!!!

edward c.  |  Overall Experience 
Clasificación:
5.0

Dustin was fantastic and completely understanding after my order for a truck had been moved not once, but TWICE from the original location to a different spot ultimately landing at this location.

Aaron J. 
Clasificación:
5.0

Cindi worked very hard to make the move as easy as possible! She provided carts, access keys, and quick thinking that made the experience smooth. Couldn't have asked for better!

Emma S.  |  First Impressions 
Clasificación:
2.0

Somebody just has to be there, waited 25 minutes for someone to get there, the lady that was there had left the store

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED A. 
Clasificación:
3.0

in my opinion it takes too long after you have done everything online and make reservation when you go pick up the truck but you have to go through the whole thing over again and even after buying the insurance for the truck I still have to be taking pictures and inspecting the truck for damage when is raining. The truck was on poar mechanical condition nocking noise on left front while driving and gas gauge not working properly It cost me $65 on gas because the gas gauge wasn't working properly

Armando I. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARMEN S. 
Clasificación:
5.0

Coffee.! Customer service was great! She needs a raise!!!

TERRY M. 
Clasificación:
5.0

Cindy Hardin is PHENOMENAL! I walked in the store without a reservation 10 minutes before closing, I mentioned I was concerned it was too late to process a trailer rental and not only did she reassure me it was not a problem. She handled herself with such grace, friendliness and professionalism that I was impressed beyond belief. She explained everything related to the rental, how to load and how to drive with a trailer attached, in detail. She was quick (but not rushing) and made sure everything was perfect. You want to improve for the next customer? Be more like Cindy! Dustin Wilkes received the rental and was great too! He was super nice, courteous, professional, helpful and offered great customer service!!! This isn't the closest location to my home or work but it has certainly become my preferred U-Haul offic. They are doing things right. Keep up the great work!

MISAEL P. 
Clasificación:
1.0

They charged too much for fuel. The lady said it will be around $15 but they charged $38 on my invoice. I would have filled the gas. I had already put $20 in it. So unfair.

BENYAMIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRSTINE G. 
Clasificación:
3.0

I was pressured to return early. They called me during my trip. I tried to call back but mailbox not setup. Called reservations and they did not relay the message. This was extremely stressful and dangerous way to treat customers! Do not pressure customers!!!!!!!!!!

DAVID H. 
Clasificación:
2.0

The lady was very rude at the front desk. It also took 45 minutes to get the mobile pick up to work so I was rushed the entire time to get it back to the store before charged a late fee. Y'all should figure out a quicker way because I basically paid you guys to sit there and lost time to move.

Walter M. 
Clasificación:
4.0

I received great attention and the service provided was quite friendly and efficient

MICHAEL M. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

THANH T. 
Clasificación:
2.0

Have confirmed truck clean and ready and all purchased items available on date of pickup. A scheduler should not talk negatively about customers to store manager with customer present. Drop off location should be confirmed and scheduled in system if given to scheduler at pickup date.

NATEKA B. 
Clasificación:
1.0

Really needs new management. The lady that runs the place seems “all over the place”. If you point out an issue we wants to argue with you . The staff seems to treat customers better than the manager. Really missed the older couple that ran the place for years.

Erica W. 
Clasificación:
5.0

Great staff. Very accommodating. Love the ease of drop off

MICHAEL C. 
Clasificación:
4.0

Have 2 people at the front in the mornings ..weekends

WHAYNE U. 
Clasificación:
2.0

Customer service was horrible.

CORY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

Each employee we dealt with, (3 in total), was professional, polite and extremely helpful. We would definitely rent from this location again.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Granton K. 
Clasificación:
5.0

Viva does a great job! Thank you so much!

ROBERT S. 
Clasificación:
4.0

Everything was fine.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
3.0

I feel this review is a bit harsh, but I truly disliked the physical location of this place because there was just barely enough room to maneuver in the lot. Having to maneuver through the tight turns of a self storage facilityâ€"with customer cars parked all around and exit gates requiring tight turns was unsettling. Yet, the employees at this location were excellent to work with. I felt the employees worked diligently to set me up and make sure I had a good towing experience. The employees were friendly! Good job on that front. The location is just a little too tight for my liking.

Christopher K. 
Clasificación:
5.0

Agent was very nice and professional

QUINCY M. 
Clasificación:
1.0

They are trying charge me for cleaning when it doesn't need jt

FAIZAN M. 
Clasificación:
4.0

While returning the trailer after hours via the mobile app, every attempt to upload pictures of cleanliness of the trailer failed. We tried 20 times from 2 different phones. When we tried calling Uhaul support line it said the wait time was 36 minutes (and yes we did follow the directions on how to) We were tired after moving and travels all day, and couldn't simply return the trailer. It was very frustrating.

Vyatcheslav B. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATRINA D. 
Clasificación:
5.0

Nothing everything was good.

Marcine J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMIE C. 
Clasificación:
1.0

The location has nowhere to park on their site. The reserve the spots for other trucks. If there is a space open, they are all 15 min parking and will most likely tow you for going over. I mean how are you not going to leave any customer parking for longer than 15 mins? I'm sure there is no such thing as a 15 min rental van. Also the older lady behind the counter seemed very put out to answer questions I had regarding parking. She made me feel like I was pest and couldn't be rid of me soon enough. Terrible customer service. I also somehow ended up with extra charges and can't get a reason from anyone as to why. This place is the worst U-Haul I've used. Good luck getting repeat customers.

JARED H. 
Clasificación:
4.0

The van smelled of smoke and I found a marijuana pipe and drug paraphernalia sitting in the glove box

Kyle S. 
Clasificación:
5.0

Understanding, relatable, upfront, and easy to work with - ALL of the attributes I want, in any service marketed to me, as well as to the general public. All of my questions were answered, and any concerns were alleviated. I highly recommend working with the folks at this location.

kEVIN W.  |  First Impressions 
Clasificación:
5.0

Cindy and Richard were very helpful and professional during pick up and check on.

Greg E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

Everything was great. The woman who assisted me was ice and very professional

Jalesa H. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY P. 
Clasificación:
5.0

Location of the truck was listed wrong on the photograph in my check-in process through iPhone app. Please make sure it is correct always, so that customers don't find it difficult to locate the truck.

Muchou M. 
Clasificación:
5.0

Send my reservation info to me via email in advance.

GUY W. 
Clasificación:
5.0

Great staff, always helpful and friendly.

Jon M. 
Clasificación:
5.0

Excellent staff and service! Down to management

LISA B. 
Clasificación:
2.0

My issue was the amount of time it took to rent the equipment and the time it took to return the equipment. It was not quick. I prefer the option to drop off a trailer and check in on the Uhaul app. You can't do this here, because they keep the trailers behind a locked gate. I had to wait 20 minutes to be helped just so someone could buzz me into the gate so I could drop the trailer off. It also took about 30 minutes to rent the trailer. There was only one staff member who was helping other customers and it took way to long for me to get buzzed in.

SHAWN W. 
Clasificación:
5.0

Everything was smooth.. first time at Uhaul and it was super easy thought it would be like renting a car but not at all thanks for no headaches I'll be back.

ERIC B. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vahab R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Gas tank was on a quarter. Cost over $100 to fill up for our trip, and we never received the $50 credit that was promised for traveing 45 minutes out of our way to pick up.

Armand B. 
Clasificación:
5.0

Mr. and Mrs. Hardin were a blessing during a difficult time. Thank you immensely😊. Hillman Family Atlanta

Shoshanah H. 
Clasificación:
3.0

They charge me extra money for insurance coverage and gas mileage,

AHMAD C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Selina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN L. 
Clasificación:
5.0

Good job

YURI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aquil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS C. 
Clasificación:
5.0

Cindy was awesome and so was the gentleman who worked there! By far the best customer service I've had in a while!

Willie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA B.  |  First Impressions 
Clasificación:
5.0

Great location, great staff

JON M.  |  First Impressions 
Clasificación:
5.0

.

Crystal S.  |  First Impressions 
Clasificación:
4.0

Greg has excellent customer service skills!

Geana C.  |  Online Move In 
Clasificación:
5.0

Great place helpful people !

James L.  |  First Impressions 
Clasificación:
5.0

Very helpful... Only problem is the gate key pad is jam ,the need to replace for a new one I gone to request a personal key to open Thanks 😊

Onelia S.  |  First Impressions 
Clasificación:
5.0

Fast, friendly service. Rented a storage unit in less than 20 minutes -- perfect match to our needs. Very competitive pricing too.

Carl G.  |  First Impressions 
Clasificación:
5.0

Great customer experience all the way!!! Friendly staff in both locations and extremely helpful. I will rent from Uhaul again very very soon.

laneka e.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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