Customer Reviews for U-Haul Moving & Storage of Nesbit Ferry
Alpharetta, GA 30022
(3 1/2 miles East of GA 400 Next to Sherwin Williams Paint Store)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
gave me a contract for $96 then charged me an additional $153 with out explanationMARK W.
Valarie was extremely professional and made the experience painlessSHANE P.
A tight fit for the amount of equipment.FRANCISCO P.
Customer did not leave a comment.Carter L.
Good people here, always a great experience. Management and staff are fantastic, highly recommended.JON M. | Overall Experience
Customer did not leave a comment.Raymond C.
Muchísimas gracias por su servicioANTERO M. | Overall Experience
Customer did not leave a comment.STORM S.
I had a great experience with storage at Uhaul in Nesbit Ferry! The facilities were pristine and Cindy was so helpful. She provided carts to help unload the truck, and called another employee to sweep the already-clean unit before move-in. I recommend this location to anyone moving north of Atlanta for storage or truck rental.Emma S. | Overall Experience
Customer did not leave a comment.Tracy M. | First Impressions
The management team here especially Cindy is top-notch and works tirelessly to ensure their clients get everything they need. Cindy paid attention to every detail of my experience. Their facilities and vehicles are immaculate and well-stocked. All other employees are knowledgeable, friendly, and they take initiative to be helpful.EMMA S.
The people were extremely friendly, helpful, and professional. Dustin Wilkes was really great in assisting.NAYEF H.
Better customer service and better management of trucks.Alexander A.
Cindi and Greg were the best (managers at the Nesbit Ferry/Alpharetta GA location). Been there for two years due to a divorce and moving and home shopping etc. They provided the best customer support and just awesome, kind people. Supported me thru it all. Thank u!!!!christine t. | Overall Experience
Customer did not leave a comment.John A.
Customer did not leave a comment.Jawanza L. | First Impressions
I really enjoyed coming in they always helped meMARION H. | Overall Experience
Customer did not leave a comment.Antiq S.
Customer did not leave a comment.Antiq S. | First Impressions
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.JAMES E.
I really enjoyed the folks who did my paperwork. Good and smart people.Juliann G. | First Impressions
Customer did not leave a comment.CANDANCE S.
They staff at nesbit ferry was absolutely amazing!!! There were some issues with my reservation and cindy definitely went above and beyond to make right appreciate her so much!!!edward c. | Overall Experience
Dustin was fantastic and completely understanding after my order for a truck had been moved not once, but TWICE from the original location to a different spot ultimately landing at this location.Aaron J.
Cindi worked very hard to make the move as easy as possible! She provided carts, access keys, and quick thinking that made the experience smooth. Couldn't have asked for better!Emma S. | First Impressions
Somebody just has to be there, waited 25 minutes for someone to get there, the lady that was there had left the storeJohn R.
Customer did not leave a comment.AHMED A.
in my opinion it takes too long after you have done everything online and make reservation when you go pick up the truck but you have to go through the whole thing over again and even after buying the insurance for the truck I still have to be taking pictures and inspecting the truck for damage when is raining. The truck was on poar mechanical condition nocking noise on left front while driving and gas gauge not working properly It cost me $65 on gas because the gas gauge wasn't working properlyArmando I.
Customer did not leave a comment.CARMEN S.
Coffee.! Customer service was great! She needs a raise!!!TERRY M.
Cindy Hardin is PHENOMENAL! I walked in the store without a reservation 10 minutes before closing, I mentioned I was concerned it was too late to process a trailer rental and not only did she reassure me it was not a problem. She handled herself with such grace, friendliness and professionalism that I was impressed beyond belief. She explained everything related to the rental, how to load and how to drive with a trailer attached, in detail. She was quick (but not rushing) and made sure everything was perfect. You want to improve for the next customer? Be more like Cindy! Dustin Wilkes received the rental and was great too! He was super nice, courteous, professional, helpful and offered great customer service!!! This isn't the closest location to my home or work but it has certainly become my preferred U-Haul offic. They are doing things right. Keep up the great work!MISAEL P.
They charged too much for fuel. The lady said it will be around $15 but they charged $38 on my invoice. I would have filled the gas. I had already put $20 in it. So unfair.BENYAMIN A.
Customer did not leave a comment.Jon M.
Customer did not leave a comment.CHRISTOPHER L.
Customer did not leave a comment.CHRSTINE G.
I was pressured to return early. They called me during my trip. I tried to call back but mailbox not setup. Called reservations and they did not relay the message. This was extremely stressful and dangerous way to treat customers! Do not pressure customers!!!!!!!!!!DAVID H.
The lady was very rude at the front desk. It also took 45 minutes to get the mobile pick up to work so I was rushed the entire time to get it back to the store before charged a late fee. Y'all should figure out a quicker way because I basically paid you guys to sit there and lost time to move.Walter M.
I received great attention and the service provided was quite friendly and efficientMICHAEL M.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Matthew V.
Customer did not leave a comment.THANH T.
Have confirmed truck clean and ready and all purchased items available on date of pickup. A scheduler should not talk negatively about customers to store manager with customer present. Drop off location should be confirmed and scheduled in system if given to scheduler at pickup date.NATEKA B.
Really needs new management. The lady that runs the place seems â€œall over the placeâ€. If you point out an issue we wants to argue with you . The staff seems to treat customers better than the manager. Really missed the older couple that ran the place for years.Erica W.
Great staff. Very accommodating. Love the ease of drop offMICHAEL C.
Have 2 people at the front in the mornings ..weekendsWHAYNE U.
Customer service was horrible.CORY R.
Nice folks, easy to deal with, friendly, very helpful. Will do business with them again.chris m. | Overall Experience
Customer did not leave a comment.MARY H.
Each employee we dealt with, (3 in total), was professional, polite and extremely helpful. We would definitely rent from this location again.WILLIAM C.
Customer did not leave a comment.JONATHAN S.
Customer did not leave a comment.Granton K.
Viva does a great job! Thank you so much!ROBERT S.
Everything was fine.ROBERT M.
Customer did not leave a comment.BILLY D.
Customer did not leave a comment.STEVEN T.
I feel this review is a bit harsh, but I truly disliked the physical location of this place because there was just barely enough room to maneuver in the lot. Having to maneuver through the tight turns of a self storage facilityâ€"with customer cars parked all around and exit gates requiring tight turns was unsettling. Yet, the employees at this location were excellent to work with. I felt the employees worked diligently to set me up and make sure I had a good towing experience. The employees were friendly! Good job on that front. The location is just a little too tight for my liking.Christopher K.
Agent was very nice and professionalQUINCY M.
Customer did not leave a comment.james p. | Overall Experience
They are trying charge me for cleaning when it doesn't need jtFAIZAN M.
While returning the trailer after hours via the mobile app, every attempt to upload pictures of cleanliness of the trailer failed. We tried 20 times from 2 different phones. When we tried calling Uhaul support line it said the wait time was 36 minutes (and yes we did follow the directions on how to) We were tired after moving and travels all day, and couldn't simply return the trailer. It was very frustrating.Vyatcheslav B.
Customer did not leave a comment.KATRINA D.
Nothing everything was good.Marcine J.
Customer did not leave a comment.JAMIE C.
Customer did not leave a comment.Celeste S. | Overall Experience
The location has nowhere to park on their site. The reserve the spots for other trucks. If there is a space open, they are all 15 min parking and will most likely tow you for going over. I mean how are you not going to leave any customer parking for longer than 15 mins? I'm sure there is no such thing as a 15 min rental van. Also the older lady behind the counter seemed very put out to answer questions I had regarding parking. She made me feel like I was pest and couldn't be rid of me soon enough. Terrible customer service. I also somehow ended up with extra charges and can't get a reason from anyone as to why. This place is the worst U-Haul I've used. Good luck getting repeat customers.JARED H.
The van smelled of smoke and I found a marijuana pipe and drug paraphernalia sitting in the glove boxKyle S.
Understanding, relatable, upfront, and easy to work with - ALL of the attributes I want, in any service marketed to me, as well as to the general public. All of my questions were answered, and any concerns were alleviated. I highly recommend working with the folks at this location.kEVIN W. | First Impressions
Cindy and Richard were very helpful and professional during pick up and check on.Greg E.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.losia t. | Overall Experience
Everything was great. The woman who assisted me was ice and very professionalJalesa H.
Customer did not leave a comment.GARY P.
Location of the truck was listed wrong on the photograph in my check-in process through iPhone app. Please make sure it is correct always, so that customers don't find it difficult to locate the truck.Muchou M.
Customer did not leave a comment.warren h. | Overall Experience
Send my reservation info to me via email in advance.GUY W.
Great staff, always helpful and friendly.Jon M.
Excellent staff and service! Down to managementLISA B.
My issue was the amount of time it took to rent the equipment and the time it took to return the equipment. It was not quick. I prefer the option to drop off a trailer and check in on the Uhaul app. You can't do this here, because they keep the trailers behind a locked gate. I had to wait 20 minutes to be helped just so someone could buzz me into the gate so I could drop the trailer off. It also took about 30 minutes to rent the trailer. There was only one staff member who was helping other customers and it took way to long for me to get buzzed in.SHAWN W.
Everything was smooth.. first time at Uhaul and it was super easy thought it would be like renting a car but not at all thanks for no headaches I'll be back.ERIC B.
Customer did not leave a comment.REGINALD W.
Customer did not leave a comment.Vahab R.
Customer did not leave a comment.quenette s. | Overall Experience
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.KAYLA D. | First Impressions
Gas tank was on a quarter. Cost over $100 to fill up for our trip, and we never received the $50 credit that was promised for traveing 45 minutes out of our way to pick up.Armand B.
Mr. and Mrs. Hardin were a blessing during a difficult time. Thank you immenselyðŸ˜Š. Hillman Family AtlantaShoshanah H.
They charge me extra money for insurance coverage and gas mileage,AHMAD C.
Customer did not leave a comment.Selina H.
Customer did not leave a comment.Deanna W. | First Impressions
Customer did not leave a comment.JUSTIN L.
Good jobYURI B.
Customer did not leave a comment.Aquil B.
Customer did not leave a comment.TRINA M.
Customer did not leave a comment.JESUS C.
Cindy was awesome and so was the gentleman who worked there! By far the best customer service I've had in a while!Willie B.
After multiple attempts to contact via phone and email, an incorrect charge for a second day of rental has not been resolved and I have disputed the charge with my credit card company.DAVID E.
too expensive for a short ride.Vang N.
Customer did not leave a comment.MITCHELL S.
Super professional and patient able plus in today's timeAries S.
Minimal staffDOUGLAS T.
Customer did not leave a comment.PATRICIA B. | First Impressions
Customer did not leave a comment.Arezoo A.
Customer did not leave a comment.WESTON L.
Great location, great staffJON M. | First Impressions
Customer did not leave a comment.PEDRO M.
The booking process was easy . This location closes at 7pm on the day that I booked. I returned back around 6:30 pm and the door was already locked and I was not sure what to do. I took a picture of the time that I returned the vehicle and parked it in the same spot I took it from. In about 15/20 mins , the same guy who originally helped me came to the door and I handed him the keys. The truck that I had was not checked and I received a completed notification email 2 days later along with a $160 charge for â€œdamage to the truckâ€. I went back to this location the morning after to clarify this issue, the manager on duty, Cindy, was extremely rude and started speakinn loudly and threatened to contact the police. I stood in the store and allowed her to finish her rant and continue to assist me. She was looking for â€œphotosâ€ of the damages that I had done to the truck but couldn't find them to show me, but proceeded to show me the damage the previous person did to the truck. She then told me that the charge was promissory and can easily be removed. Then she proceeds to tell me that the guy who originally assisted me would arrive at work around 11 AM and the truck I rented would returned at 3 PM so I could see the damages for myself. I get back to the store a little before 3 PM and the manager had left. Leaving 3 males in the store , one of them originally helped me out. He proceeded to show me a picture of â€œthe damage I didâ€ but it was the same exact photo/photos the manager initially showed me before she left, but as I mentioned before, she told me those damages were from the person who rented before me. After she agrees to remove the charge from my card for the mixup, a week and a half later , I see that my card has been charged again for the same thing. I have been trying to find a solution to this problem for the last couple of days , my emails are not being responded to and no one is answering the phone. I have been calling at different times throughout each day. OVERALL, I DO NOT RECOMMEND THIS LOCATION TO ANYONE. THIS HAS BEEN THE MOST STRESSFUL RENTAL AND EACH EMPLOYEE , INCLUDING THE MANAGER, DID NOT SEEM TO CARE THAT HOW I WAS BEING TREATED VERY UNPROFESSIONAL. 0 starts out of 5.Monecia K.
Thanks Troy.MARK A.
Customer did not leave a comment.Karl S.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.ELIZABETH S.
I would love to see a full tank of gas.GARY K.
More workers for checking in. I was standing in line for 40 minutes to pick up my trailer.Adam B.
Ty was very good at his job!SERGIO M.
There was only one representative. Wait time was long.Eric W.
Customer did not leave a comment.Bruce S.
Super quick and easy, love the online check inBradley L.
Your guys were very friendly and helpful.BRANDY F.
Customer did not leave a comment.Gary F.
WORST experience ever!!!! Got EVERYTHING about my move wrong- wrong pickup time, didn't have the size truck I had specifically reserved and had a confirmation for, didn't have my destination correct. Got it wrong across the board. Loved how I was on hold with â€œcustomer service â€œ for 35 minutes and when someone finally took my call their answer was â€œ can't help youâ€ Maybe some Uhaul locations are better but this one is one you want to avoid.Teresa T.
.Crystal S. | First Impressions
Greg has excellent customer service skills!Geana C. | Online Move In
The staff were so kind and accommodating after a very long and tiresome trip. I can't praise them enough about how they treated me when I got there. I don't give feedback often, but they deserve to be recognized for their exceptional service.Stacey M. | First Impressions
Great place helpful people !James L. | First Impressions
Very helpful... Only problem is the gate key pad is jam ,the need to replace for a new one I gone to request a personal key to open Thanks 😊Onelia S. | First Impressions
Fast, friendly service. Rented a storage unit in less than 20 minutes -- perfect match to our needs. Very competitive pricing too.Carl G. | First Impressions
Great customer experience all the way!!! Friendly staff in both locations and extremely helpful. I will rent from Uhaul again very very soon.laneka e. | First Impressions