Customer Reviews for U-Haul Moving & Storage of National City

3,271 comentarios

1300 Wilson Av   National City, CA 91950

(619) 434-0004

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 434-0004

1300 Wilson Av
National City, CA 91950

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Forcing and bullying a contact to be on the contract in the event Uhaul is unable to reach me is ludicrous IMO! I am completely the one that is to be responsible for my rental and forcing me and than forcing to verify this contact before I can be “approved” for the rental, makes zero sense, since, said “contact” has zero obligation to begin with…WTF. Very stupid policy IMO!

MIKALA L. 
Clasificación:
5.0

Un excelente y rápido servicio, iniciando por customer service por parte de Polo, ya que el me hizo la reservación y me oriento muy bien, y en la locación dónde agarre mi Dolly muy buen servicio y una excelente explicación del funcionamiento, muchas Gracias servicio al 💯

FERNANDO V. 
Clasificación:
5.0

outstanding service

RICHARD C. 
Clasificación:
3.0

I was over charged by the staff that didn't clearly explain that if I said I would maybe return a 24hour rental the same day by 6 but was returned st 9pm I would get charged a whole extra day for 3 hours but it was still within the 24hour period and lied when they told me it was 39 cents per mile after 100 miles but I was charged 89 cent per mile for the whole 140 miles I think that's is shady and don't appreciate getting treated like that.

JOSHUA R. 
Clasificación:
4.0

The agent who booked this reservation made a big mistake which delayed the delivery of my U-Box to my unit. Would not use U-Haul again. Moving service was excellent.

Alma L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nancy P. 
Clasificación:
5.0

They were very courteous and professional. Quick in and out. Thanks for making a difficult move a bit easier on your end!

LYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena C.  |  Overall Experience 
Clasificación:
5.0

The staff who handled me were excellent especially the person in charge.

RENATO D. 
Clasificación:
4.0

The steering wheel needed a new balancing.

RICHARD M. 
Clasificación:
5.0

Everyone was very helpful. Carlos was especially helpful: he was very professional and patiently answered all of my questions. He made sure that my new storage unit fit my needs perfectly. The facility is very clean, modern and secure. Thank You!!!

Patricia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
3.0

Atención a cliente fue buena, sin demoras, unidad limpias...

Felix G O. 
Clasificación:
5.0

Superior Courteous Service. The installer was a a true “pro” and artist.

CHARLES H. 
Clasificación:
5.0

Cheaper per mile prices! I'm a moving helper part of this team thanks

CRISTIAN M. 
Clasificación:
1.0

I rented reusable moving boxes. I asked if they were clean and the Hitch guy, who was loading them, said just the top one was dusty and that I could wipe it. Only after making 2 trips home to move all them did I realize they were covered in grease, dirt, dust and tons of dog hair. I brought them back (2 more trips) cleaned out my car while they cleaned the boxes. One hard working guy got stuck with the task. 3 hours after I got there I was headed home with my rental. Before I left I let them know that in a 3 days I had another rental for more and that I would like to have them clean prior to my pick up time. You'd think they'd learn, NO. They were just as nasty as the others and I had to wait for them to be cleaned again!

Laura P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
5.0

Keep up the good work and whichever one lots of blessings and God is good

Joaquin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE R. 
Clasificación:
5.0

National city UHaul is the best! Friendly staff. Clean location. Always go above and beyond for customers!!!

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca K. 
Clasificación:
4.0

My Uhaul experience was not ideal due to the number of time I had to call customer service and the long wait times on the line

Kelly H. 
Clasificación:
1.0

i went there to rent a truck and a trailer to haul my motorcycle , they had a truck and a trailer, but NO hitch or ball, so i had to go buy a $30 ball and hitch just to rent the equipment and then when i brought it back they gave no compensation for me having to buy the ball and hitch so that i could rent their equipment!! OMG

KIM AVAN S. 
Clasificación:
5.0

Extraordinario servicio al cliente

ARMANDO I. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALISA M. 
Clasificación:
1.0

Complete nightmare! Storage unit that I rented was already locked and occupied and the reason the next day given was it was a glitch in your system. We called the general manager to advise of the issue and was told there was nothing that could be done Sunday evening so I had to drive truck back home. I called the owner of the company and left a message and still have yet to hear from him after leaving detailed gripe. I moved my stuff to my storage Sunday evening and was not able to unload my rental truck and received no help until the next day. The worst service I've ever encountered with a truck rental and storage facility. I had to take off of work the next day losing a day's pay to resolve the issues caused by your company and I am extremely unhappy with your service and will comment on yelp as I always do with "terrible" customer service. Last but not least I was given a truck that had absolutely no gas in it and my first stop I had to make was to a gas station which was also my first experience with a truck rental company.

Leverne H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie h.  |  First Impressions 
Clasificación:
5.0

Friendly service, my trailer I rented met my expectations, and drop off when finished was easy

Kevin E. 
Clasificación:
5.0

Very clean, helpful employees and great service!

aaron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruffie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEAL I. 
Clasificación:
1.0

AGAIN I MADE THE RESERVATION SINCE 2/2021 FOR THE BIGGER SIZE STORAGE AND WHEN I GET THERE THEY DINT HAVE THE SIZE STORAGE I MADE THE RESERVATION FOR I AM VERY DISAPPOINTED OF UHAUL DOING THIS AND MY QUESTION HIS WHY YOU MADE I RESERVATION FOR IF YOU PEOPLE NOT GOING TO HONOR IT.

Maritza C. 
Clasificación:
5.0

The place is well kept, everyone is very nice and helpful.

Leticia N.  |  Overall Experience 
Clasificación:
5.0

Nothing, they were helpful and very friendly

Bob G. 
Clasificación:
3.0

make sure the proper air pressure is in the tires. Ensure the previous customer cleaned it out properly. grease was all over the bottom of the trailer and it had what looked like dog feces in it. I had to bring it back to get air in the tires and sweep it out.

DONALD H. 
Clasificación:
5.0

Very well customer service.

MARIVIC E. 
Clasificación:
5.0

The people i picked up the uhaul were rude unprofessional didn't seem to be very knowledgeable and kept me confused on simple matters but when I returned the uhaul in the afternoon the worker that checked me in changed my mind because he was kind and had very good customer service that left me with a changed mind and over all good experience despite the morning of pick up.

john T. 
Clasificación:
5.0

Excelent

Jose B.  |  First Impressions 
Clasificación:
1.0

Customer service representative was poor. I asked if there was any sort of discounts for military members since I am deployed and needed a place to place my stuff since we no longer have a house in San Diego. The representative said no they can't do anything for me even though I let him know I could send him proof I am active duty and my wife had her dependent ID. It's unfortunate but I understand that some companies have no respect or empathy for military families. Overall just getting this short term and will move my stuff somewhere else first chance I have.

Alan L.  |  Online Move In 
Clasificación:
5.0

Moving my stuff into your facility was extremely easy. I was so impressed with the cleanliness and ease of the operation. Customer service was very helpful. And I couldn't believe all the supplies that were available to help me in my transition with the move. I also appreciated the use of your cart. The space I was given was on the first floor near the door. So it was so easy to move everything. I was also very impressed with your security system. What an amazing experience!!! Moving is always so difficult, but you made it so easy. Antoine, who owns Brains and Brawn Moving and Packing in San Diego highly recommended that I use the U-Haul at National City for all of these reasons. I understand he is at your location almost every day.

Katharine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

The entire process was very easy. Both women who dropped off and picked up the boxes were knowledgeable, skilled, professional, and friendly. A great experience overall - thank you!

Debby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

Very fast pick up, great service and equipment was very clean

Amanda S. 
Clasificación:
5.0

Easy fast service. Would hire again

Duceani D. 
Clasificación:
3.0

The people at the pickup location were great and very helpful. The truck was terrible. Alignment was off by 45 degrees making it very hard to drive, and it was way too underpowered to tow a car over mountain passes. You know my destination was Denver, why tent such a underpowered truck?

Derrick L. 
Clasificación:
5.0

Professional. A little slow to get the truck ready, but otherwise the paper work went quick.

Scot M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo i.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Saabra W. 
Clasificación:
3.0

The Uhaul costumer service phone number is a joke I was on hold for 2 hrs & transferred 4 times & my issue still hasn't been resolved.

johnna M. 
Clasificación:
3.0

I disagree whit your own judgment about the gas I ended paying for gas thanks S/B full all the times

JAIME R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian K. 
Clasificación:
5.0

Was pleased to see the storage facility Well clean and maintain always had cards available for my use staff was very friendly manager and general manager were exceptional and willing to work with me when I needed to change units appreciated the effort and dedication the staff members put forward to ensure my continued patronage and satisfaction

CIARA A.  |  Overall Experience 
Clasificación:
2.0

Overall very bad organization on the delivery staffs execution. My box was delivered three days late even though I had made over 5 different calls to make sure my box came in time.

Glorianne F. 
Clasificación:
1.0

The uboxes were not the same Saiz's as ordered and they barely could fit my couch into it.

Kristina O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott S.  |  Online Move In 
Clasificación:
5.0

Personal amable

Sean K. 
Clasificación:
4.0

This location assisted with my disaster moving experience with UHUAL. I WILL NEVER be utilizing this company ever again due to my experience. Horrific customer service (with exception to this location). I drove 2 hours to pick up my items from my ubox and was told 10 min before arriving that my box wasn't ready despite having a confirmation date and time to pick up my items. No one is one the same page. Just one example, currently dealing with insurance company who was prepared with a loophole for not being held liable of some items being broken during my move. BEWARE if you choose to get insurance expecting to be covered for your item, they may hit you with "just so you are aware, we do not cover items damaged that may have got damaged due to shifting during movement of the boxes" smh. This company is disgraceful.

Felecia C. 
Clasificación:
2.0

Original pick up team,earlier in the year, was 3 hrs late. When i went to close out and empty my box on Mondau i made an appointment. When I got there it took an hour for them to get my box. People were nice enough.

Geoff P. 
Clasificación:
5.0

Everything was great.

ROBERT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARIEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Coryene R.  |  First Impressions 
Clasificación:
5.0

My original booking was not at this location. I was called the night before and told that the location had changed. This was extremely inconvenient seeing as I had planned to walk to the location. The location I was switched to were very good and helpful, but I was not impressed with the change at the last minute. The agent was helpful and refunded me $50, but it will still concern me if booking with U-Haul again.

Julie T. 
Clasificación:
3.0

Needed a 7th U-box, so went to pick it up in National City as person on phone directed. Arrived at location and there was no box available. Manager was friendly and helpful and arranged for me to pick up a box 1/2 hour away. This would have been 5 stars overall if box would have been at National City as I was told it would be. Hence, only average overall rating.

Alan S. 
Clasificación:
5.0

I would like to make mention of two workers who went above and beyond with my experience at this UHaul. Aedelbert and Josh were able to accommodate and assist me with the hooking up of my 6x12 trailer which I was renting. However, they did not only hook it up, but Aedelbert noticed the trailer sat a bit low to the ground before my departure so he offered to flip the ball on my hitch to allow for more ground clearance. Upon my returning of the equipment, Josh was able to help me to the best of his ability and accommodated me for a quick and efficient return, despite some power line maintenance going on in their main lot. Excellent service from these two at this location!

IVANJONN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Flordelisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
5.0

Great customer service and communication. I would recommend a uhual box to anyone moving!

Teresa T. 
Clasificación:
5.0

Kamel provide friendly and superb customer service. The website however, kept attempting to upsell me adding quantities of items I did not need which I had to zero out so I didn't get charged for them. All in all I would never again try to arrange a rental via the website. I will instead gladly work with associates like Kameo who did his job pleasantly and expertly without trying to add on BS that I did not need! Thanks Kameo. It was a pleasure.

Ed U. 
Clasificación:
5.0

Work with the arrival location to continue the great example of service that the National city location provides. We LOVED the San Diego/National city service but the Maryland service and communication left a very bad impression for U-Haul.

Suzanne L. 
Clasificación:
2.0

The customer service reps at the front desk are incredibly rude, horrible at their job, their knowledge of equipment, and their honesty. It's incredible how many people I saw ask for a manager or just leave there shaking their heads in confusion or disgust.

PETER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fatimah A. 
Clasificación:
1.0

I have been on hold and transferred three times with still no luck. I need to change my delivery date. No one is competent enough to help because three people and counting were unable to locate my box. While I've been on hold for over an hour, your recording says you can update your reservation online. This is false, you cannot. So this only infuriates your customers more. I look forward to someone successfully locating my box and belongings ASAP.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW J. 
Clasificación:
5.0

All the drivers were super nice and helpful! Each one called or texted me and gave me an estimate of when they will arrive before dropping or picking up my U-box. Placed the U-box where I needed it as well. When picking up my U-box they asked to make sure if I was ready and if I needed more time. Great people! I wish I had all their names because they def made my experience great and would be why I would return to do this again if I need to.

Sarah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

marie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando C. 
Clasificación:
1.0

The returning address employees are incompetent and negligent. They lost the uhaul truck and notified me that the keys and truck were missing and assumed that we did NOT return the truck when we returned it the same day we picked it up in the evening 5:52pm. The truck was in the back of the lot all along and the employees were too lazy to do their jobs and go to the back of the lot to check the turn in box for the keys and contract. My husband fortunately recorded himself dropping off the keys and contract. It wasn't until I told them to check their security footage to the specific time We dropped it off to confirm the drop off did they FINALLY find the truck and keys. It was an awful unpleasant experience to be woken up to this asinine behavior. Left a bitter taste in my mouth too early in the morning. DO NOT TRUST UHAUL TO DO THEIR JOB!

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie C.  |  First Impressions 
Clasificación:
5.0

Service was amazing. Always accommodating and courteous. I appreciate the organization and speedy service. Thank you much ladies and gentlemen of the National city Uhaul facility.

antoine M. 
Clasificación:
2.0

I was very upset to find my box was preyed into as if someone tried to take wood apart! Very upsetting to pay so much & expect the company I payed to watch over my personal items, only to pick them up & find them tampered with! I expected better service

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

A+

GILBERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G. 
Clasificación:
5.0

The staff was very helpful and professional!! I would recommend this location to all!!!

Peter G. 
Clasificación:
3.0

Please keep your store well stocked of all merchandise and accessories needed for customers.

Tommy C. 
Clasificación:
1.0

Dont tell ubox movers youll have a box at one location and then not have them, and force them to drive 10 miles to get them Dont force me to pick ratings Dont present entirely independent 3rd parties who you treat like dirt as affiliates of Uhaul that offer a seamless experience Dont hide marketplaces that Uhaul doesnt vouch for in terms of quality behind an obscuring and opaque frontend booking that very much encourages you to think of as a Uhaul product

Ian R. 
Clasificación:
5.0

Amazing customer service on pickup and return! Very professional and polite! And the dude when returning the uhaul was very professional and thorough. Definitely will be a return customer!ðŸ'ðŸ»

Michael G. 
Clasificación:
5.0

Great! Thanks Eloise and the gal in San Diego

Charlene R. 
Clasificación:
4.0

Some of my furniture was damaged and there were issues when I first needed my container to be delivered in Illinois.

Dominique G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet A.  |  First Impressions 
Clasificación:
5.0

Isn't okay thanks you

juan R. 
Clasificación:
2.0

Have a step-by-step tracker of where the container is at all times and if it is late have a reasonable explanation why or an explanation at all. When my pod showed up three days late and nobody knew when it was coming why it was late well where it was at the time it is completely unacceptable for the money that we paid for this

DeAndre F. 
Clasificación:
1.0

the A.C not working and the door broken and the dirt

CLAIRE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
2.0

every time i come to this location it's a problem and they rude. i can't wake to move my stuff out my storage here

ARIELMONTINIQUE M. 
Clasificación:
3.0

Was told by another U-Haul that it's OK to drop it off at another location. I ended up with a very abrupt phone call at 6am telling me that if I don't get the U-Haul back to NC I'd get fined 150dlls extra. Ridiculous.

Victor A. 
Clasificación:
3.0

El cliente no dejó un comentario.

HENRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maricela S. 
Clasificación:
3.0

The self-service pick up process was complicated. The alternate contact verification process caused us a delay. This is something that would be more efficient if done beforehand rather than at the location. Also, the directions told us to look for the lock box on the back of the truck... the lock box was NOT on the back of the truck; they were at near the entrance to the lobby building. It also said #8, which was the number on the lock itself, but as a customer, I'm looking at the box number (because it's bigger and more noticeable), not the lock number.

Brian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALFREDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYNI S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bethany V.  |  First Impressions 
Clasificación:
1.0

Customer service is a nightmare. It is next to impossible to reach the appropriate person. There is no direct line for anything & reps will transfer you over and over again before you actually reach the appropriate person. I also called back to confirm my delivery after sitting on hold for an hour only to be told I never confirmed my delivery and would not receive my box during the specified window. Any “guarantee” set by uhaul was not met. Ubox arrived in CA 7 days after GAD. Still have not received refund. Ubox was supposed to be delivered between 9am-12pm & wasn't delivered until 1:30pm. I was also charged extra months rent which has yet to be refunded because uhaul didn't deliver by the GAD causing our rental to extend over a month. This was at no fault of our own & we should not be expected to pay this.

Heather P. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon I. 
Clasificación:
5.0

Very pleasant Personable and thoughtful. All very upbeat and knowledgeable

Linda M. 
Clasificación:
5.0

Very satisfied, thank you all🥰

Sylvia P.  |  Overall Experience 
Clasificación:
4.0

Helpful staff

Wayne B.  |  Overall Experience 
Clasificación:
4.0

Great customer service and well kept facilities

Romy C.  |  Overall Experience 
Clasificación:
5.0

Very professional and knowledgeable

CLARENCE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Waldy R.  |  Overall Experience 
Clasificación:
3.0

J

Laurence N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARETTA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rossendo R.  |  Overall Experience 
Clasificación:
5.0

Manager handled my problems great person only one out 10 that gave me help with my issues thank god for. This man殺

Terrie W.  |  First Impressions 
Clasificación:
2.0

Some of the Staff is so rude. Not everyone but there are a few ladies that have helped us before and were incredibly rude and had a poor attitude. We rented uhaul equipment from another location because this location made it seem like we were a burden

Chase R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

gloria g.  |  First Impressions 
Clasificación:
5.0

I wasn't able to get there until right before the office closed, but the staff were still very helpful and helped me get my unit. It was always clean when I visited the facility. Any time I had questions about my contract, they were able to fully answer them.

Erica P.  |  Overall Experience 
Clasificación:
5.0

I would like to thank alma for her hard effort to keep my sister and my stuff secure and made effort to get our stuff to us in a timely matter and God bless you and we will pay you back just as soon as we can

Kathleen H.  |  Overall Experience 
Clasificación:
5.0

The process was super easy from reservation online to walking in and finalizing the paperwork. Great customer service!

Leticia N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marinadawn S.  |  First Impressions 
Clasificación:
1.0

It was a horrible experience very unprofessional I had to drive all the to ramona and back to NC

George R.  |  Overall Experience 
Clasificación:
5.0

Para mi fue una gran experiencia trabajar con ustedes en mi mudansa desde San Francisco asta San Diego rodos me trataron muy bien y me ayudaron en todo muchas gracias- " uhaul service. Los presios exelentes y acsesibles.

MANUEL C.  |  First Impressions 
Clasificación:
4.0

Every staff was very kind and helpful. The facility was very clean and well maintained. The only issue I had was the elevator. There is only one, so wait time could be a little long on heavy traffic days.

KENNETH F.  |  Overall Experience 
Clasificación:
5.0

Having moved 3 times in the past year - once across country, I have visited a fair share of U-hauls and this facility is not only the best in SD but the best I've seen in CA. Clean, safe units and helpful staff. We had storage at 2 others U-hails in SD and chose this one, the furthest away from us but hands down the cleanest and best run!

VICTORIA N.  |  Overall Experience 
Clasificación:
5.0

This facility was very clean and well maintained. The cleaning crew kept the place very clean but were never intrusive.

Catherine k.  |  Overall Experience 
Clasificación:
5.0

The facility was immaculate. The staff are friendly and helpful and made sure I was taken care of.

Keith M.  |  First Impressions 
Clasificación:
3.0

When i arrived to the unit there was no lock inside so i had to purchase one from walmart

Madison P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley R.  |  Overall Experience 
Clasificación:
5.0

Great staff, Super helpful .. The elevator and parking location were not very customer-friendly. Very long walk and super slow elevator really drug out our move-in.

Greg F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica E.  |  First Impressions 
Clasificación:
5.0

Amy was very welcoming and acknowledged each customer that came into the store. She did an outstanding job walking me step by step through the process of finding the storage that was right for me and showing me how to access it.

KENNETH F.  |  First Impressions 
Clasificación:
5.0

Always worked with me on late payments.

Edgar E.  |  Overall Experience 
Clasificación:
4.0

I really liked the free one month storage and three day lease with the truck. I moved from Arizona to San Diego and it went smoothly. Lots of locations to choose from.

Aliyah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelique B.  |  Overall Experience 
Clasificación:
5.0

Staff is always so helpful. Units are perfect for all the things i need to store away.

Efrain S.  |  First Impressions 
Clasificación:
5.0

Only downfall is the stairs are emergency exits only so you have to wait on the one elevator to go to other floors. The place gets the job done though.

Aaron C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donasia B.  |  Overall Experience 
Clasificación:
1.0

I request for a large unit, insteadI was given two smaller units. I couldn't fit all my stuff.

Ramesh R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

matt b.  |  Overall Experience 
Clasificación:
5.0

Pay your employees a liveable wage. They take good care of your business and your clients, and you, in turn, should take care of your employees. Pay your employees well.

DIANNE O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A.  |  Online Move In 
Clasificación:
5.0

Amy & Mitchell were extremely helpful and friendly. I was greeted as soon as i walked through the door. Extraordinario servicio al cliente 

Irene B.  |  First Impressions 
Clasificación:
5.0

Storage experience was good. Ubox has not been as good. Poor communication and delays.

Krish M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina C.  |  Overall Experience 
Clasificación:
3.0

I stored my things at this facility for 2 years and after a year the manager gave me a 25% discount because I'd been there a year and it was when covid started so that was very nice. When management changed I for an email that said they would not be offering that discount any longer. I asked why and they said because they have a new manager and he doesn't want to honor it. I was pretty upset. I told them I would leaving the facility and I was told that I would have to get my stuff out before the next bill due date or o would be charged for another months even though it was going to be only 2 days past my due date. I reserved a uhaul truck to remover my things and when I got there I was told that I would have to provide a phone number of someone I know that wasn't with me to be able to get in touch with someone I'd I stold the truck! She said that they get a lot of trucks stolen from that area, National city, and that is a policy there. She said that they would HAVE to be able to tak to someone and if they didn't answer the call I would have to give them another number for someone else! I was so upset to be accused and called a thief but now on a Saturday morning at 7am they want to disturb someone I know who doesn't even know anything about my move to verify they know me and will be contacting them in case I steal a 15foot uhaul truck!?! The woman at the front was very rude and highly unprofessional she does not know how to explain policies without accusing or offending a long time customer. After I told her how ridiculous this was she said or my manager can sign off on it. I said ok I would like to tak to your manager he came out and was very aloof and didn't seem to care about anything and he said the same thing until I said but she just said you could sign off on this and then he said "ok" and then walked away!!! After getting the truck i was told it was ready and it had the keys in it so my son took it and went to the back to start unloading my things and then an associate parked behind my car with another uhaul truck and said this is your truck. I said that we already have our truck but he literally could not understand what I was saying and when he finally got it he said I will walk over there and drive the truck back to the front and as he walks away he said very loudly the F word very angrily!!! Unbelievable! It also did not have the dolly that I rented either and when I went back in to tell them the same woman said just Take one that is displayed in the front outside, very unorganized and not helpful at all. So part of my experience at this location was great with the old manager. They are now very unorganized and don't care about their customers. I am so glad I am not giving them any more of my money. I have used uhaul for years but now I will go to a different company for all of my moving needs.

Genowa D.  |  Overall Experience 
Clasificación:
3.0

Does everything have to be done through an app? You already have all my information and now you need to take my data information for free too? What else are going to try to bleed me dry for? Other than that, the staff was lovey and gave very good service despite the slave wages you're obviously paying them. Regards

DIANNE O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle H.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Christopher T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

herve b.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

VIRGINIA E.  |  Overall Experience 
Clasificación:
5.0

Blake is amazing! He saw I was very frustrated with trying to organize my moving plans and went above and beyond to take care of all my needs.

Richard H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Max B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica S.  |  Overall Experience 
Clasificación:
1.0

Staff couldnt find my reservation. Then I was given another unit which is in the furthest possible place from the elevator. The person in the unit next door was very sketchy and had clothes all over the place. It almost looked as if he lived there

Feliciano H.  |  First Impressions 
Clasificación:
5.0

Friendly & knowledgeable staff i the showroom.

Kelly f.  |  First Impressions 
Clasificación:
1.0

Had a very hard time contacting the office to check out and the online checkout didn't work, so my checkout got processed late. Tried to contact multiple times to find out if I needed to check out before a certain date to not get charged for the following month or if they would prorate. Got charged an extra month because I never got an answer and when I finally went to get my stuff out the elevator was broken. Asked for a money back on for this month as I am moved out was told someone would get back to me and still have yet to hear anything. Terrible customer service, yet this would be very to rectify. Will not be recommending to anyone.

Brett B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcela G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarina G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADFORD E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron C.  |  Overall Experience 
Clasificación:
5.0

Excellent experience! Manager was especially knowledgeable and well organized. Will definitely use again

TERI ANN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH S.  |  First Impressions 
Clasificación:
5.0

Clean safe and helpful staff

Camille S.  |  Overall Experience 
Clasificación:
5.0

From the moment I called, I was treated with great service. The over all service was excellent. I would recommend U Haul. I've used private storage in the past and also your competitors. Yours by far was the best. Thank you for allowing me to store with the best. Respectfully, Lee Morgan

Wanda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yandrika D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

esmirna b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gameliel s.  |  Overall Experience 
Clasificación:
5.0

excellent business, great customer service at this location keep up the great work!

AJ D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas Israel S.  |  First Impressions 
Clasificación:
4.0

my move out date was March 6, 2021. i have that proof.

Rebecca D.  |  Overall Experience 
Clasificación:
5.0

I wanted to say that one of the greatest storage places have ever been is the U-Haul you guys treated me good and you guys help me so much thank you so much for that convenience storage moments of my life and thank you for all the services you gave me

Samuel R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

roberto r.  |  Overall Experience 
Clasificación:
5.0

Alma was extremely helpful and patient with me I really apreciate the help in this very difficult time in my life thank you!! Sincerely, Christina Sarah 619-733-3577

Christina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trindad M.  |  Overall Experience 
Clasificación:
4.0

Reserving the moving truck & changing time of pickup was no problem ... every person I came in contact with via phone/person were amazing & when I ended storage contract they thanked me for using UHAUL for my storage/moving needs !!

Esther Z.  |  Overall Experience 
Clasificación:
5.0

I left because I recently got a house and my wife is pregnant so I have the storage and need the extra money. My experience with the storage was excellent no complaints. Will definitely recommend it to people who need storage.

Colen B.  |  Overall Experience 
Clasificación:
5.0

Customer service was kind and friendly. They were very helpful.

Deborah W.  |  First Impressions 
Clasificación:
5.0

All the staff was very professional and friendly. Definatelly I will recomend U Haul at Wilson Ave. Thank you very much Sincerely Sal.

salomon e.  |  Overall Experience 
Clasificación:
5.0

It's been a rough year for my family & I, mainly due to COVID. We have lost everything so please know I am forever grateful for Alma for working with me to retrieve what little we have left in our lives. I didn't care about any clothes and or any materialistic items just my babies pictures and awards. It's all I got. Thank you guys for always being professional & even compassionate.

Denise L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Esmeralda R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chao M.  |  Overall Experience 
Clasificación:
5.0

Shout out to Sabrina Felix. She is knowledgeable and made my rental process pain free. To the powers that be SABRINA needs a huge promotion. She deserves 2 Outstanding.

Dean B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and the facility is exceptionally clean and easily accessible!

Geri D.  |  Overall Experience 
Clasificación:
5.0

I was very happy there the new manager is the best.very good sevrice6 thank you again

Carol P.  |  Overall Experience 
Clasificación:
5.0

Sabrina has excellent customer service. She was very knowledgeable and helpful to meet my needs.

Kelly f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

roshelle a.  |  Overall Experience 
Clasificación:
3.0

We had to wait in a long line to check in, which seems counter-intuitive since you advertise 24-7 storage rent and check in, and since we are living in covid time. The person who helped us kept removing their mask while we were checking in. Not safe!!! We were charged for a lock but when we got to the storage unit there was a welcome packet, including a lock, in the space. So we paid for a lock we didn't need and now we have two.

SUZANNE S.  |  First Impressions 
Clasificación:
5.0

Great U-haul team

Julio S.  |  Overall Experience 
Clasificación:
5.0

Thanks it was a pleasure

Richard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Milan T.  |  First Impressions 
Clasificación:
4.0

LOVE EVERYTHING BOUT FACILITY JUST HOURS! If they could stay open a lil longer especially weekend when we have most time to move our belongings to storage cause it's the weekend and most of us patrons have weekends off!! Thank you

Laura K.  |  First Impressions 
Clasificación:
5.0

great service all around

OLLIE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samitea T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mirna R.  |  Overall Experience 
Clasificación:
5.0

Staff were always helpful. Made my life easier. Gracias.

Esther M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

angel g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marsha d.  |  First Impressions 
Clasificación:
5.0

Your Staff was excellent , so are ur rates comparing to other places. Nice and clean place

frances a.  |  First Impressions 
Clasificación:
5.0

Very friendly staff.. the employee that helped me completed the whole psocess within 10 minutes, no problems. Mow that's what I call "getting down to business" Thank you very much

tahamon b.  |  First Impressions 
Clasificación:
5.0

Thus far, the cleanest storage facility I have seen! The staff were very professional, considerate! Excellent customer service!

RICHARD S.  |  Overall Experience 
Clasificación:
5.0

Se viaja seguro los asientos son comfortable volvería rentar buen servicio y amables bien personal

Maricela H.  |  Overall Experience 
Clasificación:
3.0

Im disappointed because, we came yesterday and told the stuff that I'm going to close my account and move out all my stuff but I still got charged today? I have 2 payments coming on Monday and I have to call Uhaul back to get reimbursement? Now, im being compromised because of that. I need that money for payments and allowance to go to work starting tomorrow Sat and Sunday till my next pay check? I could have give you 5 star if this inconveniences didn't happened? Pls give my refund ASAP so I can make my payments on time. So worried!

Rochelle T.  |  Overall Experience 
Clasificación:
5.0

La locación es muy buena y el edificio está muy bien cuidado

virginia t.  |  First Impressions 
Clasificación:
5.0

Personally, I like to thank U-haul of 1300 Wilson Ave, National City. I have some health problem and in this hard time of my life, U-haul helped me in keeping my personal belongings during a year or more with a minimum amount. Thank you again & again..

joel b.  |  Overall Experience 
Clasificación:
5.0

Other than there should be 24 hour access it was great. Owner rocked staff rocked and facility was off the charts. A- the only reason you got the minius on the comment was no 24 hour access. I work strange hours

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa E.  |  First Impressions 
Clasificación:
5.0

Thank you guys big time for helping me out! I appreciate the hospitality and kindness i was giving. Most of all thank you for understanding my situation and helping me through it. ¡Gracias!

Joshua C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G.  |  First Impressions 
Clasificación:
5.0

Vip super clean and I stay less than. A month no hustle and it's free I was shock

Michael N.  |  Overall Experience 
Clasificación:
5.0

Everything was so easy and not stress full at all. I had no problems and the facility is so clean i was shocked!!! Everyone is real nice and helpful. I love it thank you!!!

Trystal B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto G.  |  First Impressions 
Clasificación:
5.0

Really large elevator, could easily fit king size bed all the way to the storage unit.

jose o.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. LOVE the ‘Get the first month free’ storage rental promotion!!

Roy S.  |  First Impressions 
Clasificación:
1.0

Was double billed at ballpark and had to extend rental Wilson not notified. Social distant not working, Acting like social lazy stupid sccepted.

DAVID n.  |  First Impressions 
Clasificación:
4.0

Parking lot was so busy and couldn’t find entrance other than that the one month free drew me here Customer service very nice young man helped me.

Camille S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ariel h.  |  Overall Experience 
Clasificación:
5.0

Personal amable buena atención e interesados por mis necesidades

Carlos M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yoana w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve L.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service received from Angie!

Geri D.  |  First Impressions 
Clasificación:
5.0

Facility looked brand new. Extremely clean and the staff was excellent.

Lisette L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YESSICA MARIA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H.  |  First Impressions 
Clasificación:
5.0

I could not have had aby better service that what I experienced from U-Haul Moving & Storage Of National City. Their personnel was extremely helpful and accommodating. Anyone choosing their facility will be blessed and thankful for having chosen them.

Dimitri b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben A.  |  First Impressions 
Clasificación:
3.0

The location itself was great. However, when calling or returning a call from a specific question, I had to go through 2 Nat'l Customer Service Reps, was on hold for MORE than 30 minutes just to have the last Rep inform me that the local site had what they needed. One, the local site should have called me back to let me know. Two, I understand how busy you are with everyone moving, however, to be handed off to anothe r Nat'l Rep from one Nat'l Rep and to be on hold /on the phone for about 45 minutes was a complete WASTE!

Roberto L.  |  First Impressions 
Clasificación:
5.0

The girl with different nail polish was awesome. She is very knowledgable about her job.

Rodel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George R.  |  First Impressions 
Clasificación:
5.0

Customer Service is Extraordinary! Definitely Recommend this Location

kelly G.  |  First Impressions 
Clasificación:
5.0

Great facility

Steve L.  |  First Impressions 
Clasificación:
5.0

My issues came when I finished moving my belongings into the unit. There was no instructions on how to check myself out. I also had an issue checking the truck in after hours

Erskine E.  |  First Impressions 
Clasificación:
3.0

Roaches in the storage facility

Rebecca R.  |  First Impressions 
Clasificación:
5.0

Luis was extremely helpful during our visit! He even helped us switch from a unit we thought would hold our items to a larger unit that worked out so much better! He was amazing!

Jeamarie A.  |  First Impressions 
Clasificación:
5.0

The receptionist was very efficient

Eddie G.  |  First Impressions 
Clasificación:
1.0

The staff was unfriendly. The policy of having to have two phone numbers is discriminatory. The manager was aggressive and unhelpful.

Kimberly B.  |  First Impressions 
Clasificación:
5.0

Thanks to everyone for your help. Great job!

Brenda K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMONA M.  |  First Impressions 
Clasificación:
5.0

Very pleased with the service and the facilities. Will definitely recommend this location to others.

Jeremy G.  |  First Impressions 
Clasificación:
1.0

They gave my reserved and paid storage unit to someone else. I had to drive 18 min away after 2 hours of them "figuring it out ". I get to the storage they reserved in exchange, it has a lock after 30 min someone breaks the lock and is filled with trash .. I was offered my first month free and I still got charged , not the best experience

SHARLYN E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRYL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Verneal E.  |  First Impressions 
Clasificación:
5.0

I was able to do everything online and had no hassle! The facility itself was easy to navigate and felt like my belongings were definitely gonna be safe.

Savannah A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Janette B.  |  First Impressions 
Clasificación:
5.0

Gracias

Jose E.  |  First Impressions 
Clasificación:
4.0

The staff was very helpful.

Earl D.  |  First Impressions 
Clasificación:
5.0

A+

Omar R.  |  First Impressions 
Clasificación:
5.0

Superb customer service!

Kristine T.  |  First Impressions 
Clasificación:
4.0

Had to wait a bit for help

laura m.  |  First Impressions 
Clasificación:
4.0

Friendly staff, helpful and courteous.

Mandie C.  |  First Impressions 
Clasificación:
5.0

Manager Fred was great.And associate Luis was also very helpful.I am a returning customer thanks to Fred.And plan on staying long term now.

Julio S.  |  First Impressions 
Clasificación:
4.0

Person who helped me was very helpful.

fortunato a.  |  First Impressions 
Clasificación:
4.0

Great service n very friendly

Brittney W.  |  First Impressions 
Clasificación:
5.0

Customer service people were friendly, professional, and very helpful. Easy for us to learn the ropes--the whole place and units were impeccably clean and orderly. I appreciate the security system.

Michele D.  |  First Impressions 
Clasificación:
3.0

Ok service

sandra g.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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