Comentarios del cliente para U-Haul Moving & Storage of National City

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of National City

Grado total:

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RYAN U. en

Grado:

Everyone was very helpful.

James E. en

Grado:

The entire u box experience was awful. Something went wrong at every step. I was unable to place my original u box order online so I had to call and do it over the phone and the representative who did not submit the order correctly. The location that I filled my u box at the lost my u box in their warehouse. Then my box was put on hold for some reason and no one contacted me, luckily I called to check the status. Finally my u box was not delivered to the correct location (it was supposed to be delivered to San Diego but was delivered to National City so I had to pay extra to drive an extra 20 miles to this location. I requested the $50 credit that the emails said I was entitled to if the ubox did not arrive at the correct location on the guarantee date but the representative at National City said there was no such guarantee even though I showed her the email. Throughout the entire process I was never sure if my possessions were actually going to arrive at the final location. Every representative I dealt with could not give me definite answers. Overall this was a TERRIBLE experience.

DON G. en

Grado:

There was nothing more I could have ask for. Staff was knowledgeable and the equipment was clean and ready to go.

Zak S. en

Grado:

Have used this location in the past, they have always been helpful

Monique B. en

Grado:

One of the doors on the passenger side was very difficult to close

Dennis P. en

Grado:

El cliente no dejó un comentario.

Jade N. en

Grado:

We drove up and when I approached a worker, he he helped us right where we were parked. Very easy and convenient drop off. We only drove up and did not enter the building, but the premises appeared well maintained.

jane G. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

Guy who checked me in was very chatty and friendly.

Norma C. en

Grado:

El cliente no dejó un comentario.

KELLIE D. en

Grado:

El cliente no dejó un comentario.

Edmund R. en

Grado:

Can’t think of any at this time...But it was an excellent first time experience an i shared those thoughts with many of my friends. Your location an being a good neighbor to those of National City really impressed me! Hope to be a recurring customers. Cheers

Don C. en

Grado:

Self rent feature is amazing!

Robert W. en

Grado:

El cliente no dejó un comentario.

GILBERT C. en

Grado:

El cliente no dejó un comentario.

keri C. en

Grado:

Everything was great and everyone was super nice

Sabrina F. en

Grado:

Excellent service!!

Cesar B. en

Grado:

Easy pick up and return Great system. A great and easy process to do business with you. You got game!!!

Patricia P. en

Grado:

El cliente no dejó un comentario.

Naomi D. en

Grado:

Awesome price and service !

Joseph K. en

Grado:

Trailer had what felt like one of the tandem axles were bent. Would constantly fishtail regardless of loading, wind, etc.

davey m. en

Grado:

They attempted to add additional charges, they were unaware I had two additional free days to keep the rental or that I had one month free storage. They always seem confused about things.

Michael N. en

Grado:

El cliente no dejó un comentario.

Pablo H. en

Grado:

GREAT FAST SERVICE WILL USED THEM ANY TIME THANK YOU

ed K. en

Grado:

El cliente no dejó un comentario.

Eduardo A. en

Grado:

The vehicle was not clean

Matthew J. en

Grado:

Staff are great! Everyone I spoke to was positive, polite and helpful. What sucks is your systems. I changed my payment details, called to confirm, and the next day heard that the billing team had not seen the change and still had my old card details. Shocker.

Jose T. en

Grado:

Very assesible and helpful everything is finethank you for you service .

Amoree L. en

Grado:

I give the customer service an A+, though the price to rent a truck was a bit high

Jeffrey P. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

Customer service is excellent at this location

Felicia D. en

Grado:

Their personnel needs to be more aware, and abstut about what's in the contract between the customer and uhaul. They tried to charge me more than the agreed on amount in the contract, and they were totally unaware of the specifics in the signed agreement. I had to debate with them about when my rental truck was due back, and tried to charge me more that was indicated by the agreement. The experience was very stressful.

Julio S. en

Grado:

Manager Fred was great.And associate Luis was also very helpful.I am a returning customer thanks to Fred.And plan on staying long term now.

Enrique B. en

Grado:

Both times that I was making line at the check out it took little long. Will be nice if the the guy that is helping the person before me gets some help, I heard some employees talking and having fun

Alex H. en

Grado:

Facilities were impeccable and staff very helpful. I would return in a second.

Laura M. en

Grado:

Excellent service.

Gregory L. en

Grado:

Very clean facilities and friendly staff.

Michael r. en

Grado:

Helpful.

luke h. en

Grado:

Everyone was helpful ,I cant remember the girls name with the long hair,but I'll tell u one thing,she was excellent an new everything I needed to help out with my move.

Blanca J. en

Grado:

Good service , and god costumer service

THOMAS M B. en

Grado:

Military member so the location was perfect. Was able to access my unit whenever I needed to. Anytime I had questions or concerns someone was always able to help.

David S. en

Grado:

I always rent trucks here, excellent service, clean facilities restrooms very clean. THE BEST... STORAGE FACILITY IN NATIONAL CITY. thank you.

Patricia C. en

Grado:

Evans Walters was excellent. I went to rent a 10’ truck only, but ended up getting a storage because of the great costumer service.

fortunato a. en

Grado:

Person who helped me was very helpful.

george l. en

Grado:

Clean and secure.

Amber K. en

Grado:

The staff was almost always very helpful. Only once was a front staff member rude, for which all other staff (especially support staff) made up for in spades. Building was very clean and safe.

Brittney W. en

Grado:

Great service n very friendly

Genalynn B. en

Grado:

I was very unhappy with the fact that after I closed out my account and vacated my storage unit I was still charged for another two months

Suzan b. en

Grado:

I would’ve have been an Excellent service if that security alarm / system was fixed. Although they had the issues for weeks now it is still not fixed. Made my entire move very difficult to do.

Teresa W. en

Grado:

Excellent customer service and the process of getting set up with a storage unit was painless. The only thing that is a mild annoyance is the hidden fees for certain services (ex: ground level unit).

Anika L. en

Grado:

Staff very friendly. Storage unit very clean.

Ronald B. en

Grado:

Uhaul storage my stuff was safe and in good hands. Nice facility and staff was great.

VIRGINIA E. en

Grado:

Great customer service and I really like they have carts for you stuff to take up and down elevaters. Nice

SANTIAGO A. en

Grado:

I recently returned a truck at the U Haul located at 1300 Wilson in National City CA. The customer service that I received from Amanda was beyond excellent. She was courteous and professional.

angelyn f. en

Grado:

Staff was absolutely outstanding. Excellent customer service. They did go above and beyond for me. It's so rare to get that level of customer service in 2019. Thank you VERY much.

christine n. en

Grado:

Great experience with the facility!

Montiqueno C. en

Grado:

Excellent staff, location and facility. Very smooth process!

Cynthia H. en

Grado:

Ashley is the best thanks for everything 😉

Charlotte M. en

Grado:

Everything was great, except moving from the u box to the storage unit. The u box was on opposite sides of the building and nobody would move it for us. That made it much harder to unpack.

Montiqueno C. en

Grado:

Great customer service, facility and process!

Zach C. en

Grado:

Everything worked out in the end.

lew s. en

Grado:

Worked well

Sondra M. en

Grado:

Every single time I needed to communicate with staff they were there. Each team member was friendly, helpful, and didn't seem annoyed by the customers presence. Best uhaul I've ever been to.

REGINA C. en

Grado:

My transaction in Maryland to California seemed very disorganized and I was always loosing almost an hour for every transaction that involved speaking to a human as it related to customer service.

Alise C. en

Grado:

This uhaul location has the best customer service!!! The staff did above and beyond what was expected. Location is super convenient and clean. I can't say enough positive things about this place!

Alexis W. en

Grado:

N/A

David S. en

Grado:

Luis was excellent on everything, clean facilities, that's the reason I always come back to this storage.

Eusebio S. en

Grado:

Need more customers service rep. Waiting time is long to get service

paul e. en

Grado:

Excellent experience with truck and storage rental, one stop shop for all our family’s moving needs.

Theresa R. en

Grado:

The overall service was fair. However it was annoying when We took the uhaul to my apartment it was still locked with bolts for travel. This enabled us to unload the box right away.

lucia o. en

Grado:

Thank you Uhaul!

Andrew H. en

Grado:

Very efficient and friendly staff and they make it easy to get your move done.

Darwin F. en

Grado:

First three questions do not apply to me. I used your UBoxes service and it was HORRIBLE! Everything you could do to mess up this service you did!!! I’m waiting to hear how much you will deduct mybill

george l. en

Grado:

great fantastic

Tammie S. en

Grado:

There seemed to be renters squatting out of the storage units. They left take their items out into the hall and hang out at their storage unit for most of the day. This did not make me feel safe.

Daniel U. en

Grado:

We did not go to the facility and used U-boxes that were dropped off at the house and picked up. The driver, Ashley, was incredible, providing outstanding costumer service.

Isaac G. en

Grado:

Very happy customer! Great service, clean!

lovell r. en

Grado:

The service was great the place is very secure and I would recommend U-Hual to any of my friends .

Michele D. en

Grado:

Customer service people were friendly, professional, and very helpful. Easy for us to learn the ropes--the whole place and units were impeccably clean and orderly. I appreciate the security system.

Alejandro V. en

Grado:

Necesita más personal en la oficina para atender a los clientes que entregamos unidades... por lo demás excelente la persona que me atendió

jacqueline R. en

Grado:

Excellent customer service, friendly and welcoming staff, and a superb management team. The property was clean, well lit, and conveniently located off the 5 freeway.

PETE R. en

Grado:

1st class service throughout. Very impressed

Natalie J. en

Grado:

Monique was extremely accommodating! She is a very valuable team member!

Federico E. en

Grado:

Thank You Mr. ARIAS you Andrade you staff provided excelent customer service.

Douglas M. en

Grado:

Very helpful and understanding on move out day.

Charles P. en

Grado:

Very pleasant experience with this facility.

Kit M. en

Grado:

James immediately contacted me once I completed my online reservation, from that point forward he was professional, polite and very efficient. I will use them again.

Charles C. en

Grado:

Great price, on time, no damage

sandra g. en

Grado:

Ok service

pamela c. en

Grado:

Friendly and efficient, but too long to check in. Need more people at desk.

Shraddha S. en

Grado:

Great service! Absolutely recommend!!

Michelle S. en

Grado:

My entire experience was excellent.

Courtney D. en

Grado:

Vehicle was not only vandalised on property, but also STOLLEN after security complaints were made to upper management, and was also locked in the stairwell and staff never showed to. Worst uhaul in SD

Liliana H. en

Grado:

I highly recommend

Mayzie Lyn B. en

Grado:

Evan helped us set it all up and he was the best!

jessica k. en

Grado:

.

maria v. en

Grado:

Ni complaints

Alesha U. en

Grado:

Monique is the best!!!!

Rick G. en

Grado:

The UBox shipping process was very efficient, Uhaul kept me informed of progress a each step of the cross country trip and the delivery drivers were helpful in both ends of the trip.

Martin I. en

Grado:

Great service at a very competitive price.

daniel s. en

Grado:

We moved our things from Seattle to San Diego at a great discount. There were some issues that we had with the truck and car dolly. The running lights, and cargo lights didn’t work.

francisco M. en

Grado:

Good customer service

Carmen H. en

Grado:

Yes I would tell my friends about you I was very satisfied thank you

Soretta A. en

Grado:

Everyone was pleasant and helpful. Thank you!

charlie c. en

Grado:

Very good

charissa w. en

Grado:

It was relatively average. The facility was fine, the ubox that I got was awful. It was in terrible condition and was falling apart.

Ken H. en

Grado:

the staff was great .

Eric S. en

Grado:

Different pricing and confusion on whether they are separate from uhaul truck rentals had me guessing. Different price quotes from reservation center to actual store varies. Signage at local differ

lori w. en

Grado:

The storage building design/layout/access/parking isn't that functional

SYLVIA C. en

Grado:

I was told I would not be charged for October and an unauthorized payment went through on the 5th of October from Mira mesa Uhaul and Storage. How do i get a refund?

Brian H. en

Grado:

Everything worked out great with my Ubox being delivered from Chicago!

Luz M. en

Grado:

My stuff where very safe, and clean, just like I left it a few months ago, without worrying about the weather getting inside my unit... and the staff where very helpful and nice!!

ALEXANDRA S. en

Grado:

The staff was very helpful and worked to get my ubox out promptly despite a misunderstanding with another uhaul office. The contents of my ubox arrived safely. Thank you!

julie v. en

Grado:

great service!

Charity H. en

Grado:

I did not go to the facility myself, but my movers had to return multiple times as the facility could not find my reservation to have my Ubox delivered.

Phillip A. en

Grado:

The staff is very friendly and helpful. Storage facility is very clean and modern. Thank you guys for helping me with all my needs.

Simplice A. en

Grado:

It was an amazing experience with Uhall, from Virginia to Chicago and from Chicago to San Diego: from the Est coast to the West coast👏👏👏👏👏👍👍👍👍👍. Definitely 5+ start. Simplice AZ

Megan Gilmartin S. en

Grado:

I would recommend this facility.

Corrinne S. en

Grado:

friendly and fast

Victorine V. en

Grado:

horrible communication for drop off/pick of u-haul containers. Needed multiple calls. Very unorganized.

Jonni J. en

Grado:

Multiple employees were rude/order was wrong despite calling day before to confirm. Employee blamed me for my reservation being wrong, despite a previous employee making it for me.

Scott I. en

Grado:

I prefer the facility in Clairemont. I don't like where I had to park to unload / load. Not safe.

Jodi S. en

Grado:

The staff at National City were very helpful during our move. They quickly got our car off the dolly, set us up with a free storage unit, and the location was convenient to downtown San Diego.

Thomas O. en

Grado:

Great experience using UBox!

kaitlyn g. en

Grado:

I am a very dissatisfied customer with my uhaul experience. A waste of money & no compensation for what they messed up. I should have gone with a company who cared more about the customer

Pamela N. en

Grado:

I have a storage on the third floor and i sometimes go in the middle of the night. I never feel creeped out or afraid. This means a lot to me.

Philip M. en

Grado:

Awesome first experience using a storage facility.

Maura O. en

Grado:

The staff was great. The space was clean and accesible.

Francelia B. en

Grado:

Great service.

Siria M. en

Grado:

Excellent customer service, fast, friendly staff, clean vehicles, clean facility . Im very impressed and will return and recommend to friends and family.

Marguerite D. en

Grado:

Good constant contact and sevice. Marguerite

Haley K A. en

Grado:

Very speedy and helpful service

Adalberto R. en

Grado:

Like the quick, rental of equipment and easy return of equipment. Thanks, great friendly staff also.

Samuel H. en

Grado:

Ashley was amazing!

Nicole H. en

Grado:

Despite receiving a confirmation of delivery window for Ubox, the facility did not have a driver within SD County to deliver it. Did not receive until much later. Rude staff. Poor service.

MICHAEL H. en

Grado:

I was surprised and very impress with the service it was beyond exceptional.I will always use this facility if I need this kind of service again.

William A. en

Grado:

Great!

manny h. en

Grado:

I was very impressed with the service provided by Uhaul and drivers; and not only the performance but positive attitudes and friendly personalities...it was a treat to watch!

Charles K. en

Grado:

The service was excellent.

Angela K. en

Grado:

I had 2 large storage units here for 1 year. On move in & move out the office staff were always friendly, knowledgeable & helpful. The facilities were always clean & organized. I highly recommend.

Mary C. en

Grado:

They were slow in communicating and picking up the empty container. We waited all day and didn't receive a call until 7 pm saying they would pick up the next day. Two days wasted. Unnecessary.

Patrick S. en

Grado:

So didn't ever stop at the facility, as I had a auabox delivered to my house in La Mesa. But honestly, the friendliness, detailed communication, clear scheduled that mes- that were honored exactly

david k. en

Grado:

This was an exceptional facility!!!

Robyn L. en

Grado:

My ubox was scheduled to be picked up on a sunday, and it wasn't actually retrieved until wednesday. There was apparently no earlier pick up times in 3 days. No discount offered for their mistake.

Jesse L. en

Grado:

GM Adam is awesome and his staff is incredibly helpful. While emptying our unit, a staff member happened by, checked the unit, and handed us our checkout statement in less than 5 minutes.

Steve B. en

Grado:

Staff was always available and helpful. Any issues or questions that I had were always taken care of and I can honestly say that I never had any major problems while renting my unit. Thanks again!!!

Ruben J. en

Grado:

All Good!

clayton g. en

Grado:

I am sorry to report, but I did not have a pleasant experience with your company. Most of the people (not all) that I came in contact with seemed as though they may hate their jobs.