Customer Reviews for U-Haul Moving & Storage of N Vancouver

Clasificación:

5.0

Maybe clean the windshield a little better

Clasificación:

5.0

Have more trucks I could only rent it for day then had to rent from another company for the other 5 days

Clasificación:

1.0

Spent over $20k a year on rentals in this location for the past seven years. Am now giving my business to Clearway and Driving Force. It's become a complete joke. Wouldn't recommend it to my worst enemy

Clasificación:

1.0

The trunk was old, and not maintained. The customer service was not good too. Would avoid this location in future

Clasificación:

5.0

Though I had some difficulties with the rental from the neighbourhood branch I found this office to be very professional and I would much prefer to rent from them than where I originally got the vehicle from

Clasificación:

5.0

The trucks are always very dirty and dusty inside. The outside is washed down. Staff is very nice and helpful at this location. I've recently booked another truck and they changed the size I booked from 20' to 15' very unacceptable!

Clasificación:

5.0

The gas gauge was not as high as indicated, it was about an eighth lower. I put in 15.00 before return, and did not drive far. How did it suck so much gas? Seems off to me.

Clasificación:

3.0

Pick up was smooth. Staff was friendly. Employee at drop-off at same location was unfriendly.

Clasificación:

4.0

Processing speed at check in has improved dramatically. It used to be consistently awful and something that I would dread going through ahead of time. Very pleased. Thank you.

Clasificación:

5.0

Easy pick up, return with great service

Clasificación:

1.0

The contract had i higher fuel level than actual. We video taped and photographed walk around including fuel gauge with km. we didn't notice difference during initial checkout. took picture to counter upon return and they out right lied saying picture was same as contract. cost 35 in gas to go 15 km. Another customer. checking out when we were coming back had to have uhaul correct fuel on their contract. this is a scam that likely having fuel marked up on every rental. we will make this known on social media as to make future customers aware.

Clasificación:

3.0

I got stuck in the first round with identifying my DL for 24/7 truck pickup. I could not proceed. The estimate I received from the website was 35$ it came out to 70$ eventually.

Clasificación:

4.0

Very busy when I brought the trailer in, not much room

Clasificación:

5.0

Great staff specially Fernanda at the desk. Very polite and efficient . Good management. Thank you and see you again.

Clasificación:

5.0

This end was great. The booking was painful and I'm still waiting for scheduling to call me.

Clasificación:

3.0

trailer was a mess. full of tree trimmings from the previous rental. the only thing making me use this Uhaul is its location.

Clasificación:

4.0

The return did not work online - there was a glitch in the system and I am pretty sure I was charge for cleaning the equipment

Clasificación:

4.0

All good, except the process of trying to connect with this location via the call centre. THAT took forever, including multiple “answers” from other locations across the country, and multiple attempts to transfer to the correct location. That process was pretty frustrating.

Clasificación:

1.0

The mobile pick up was extremely frustrating and took nearly 30 minutes. When you book, in the confirmation email it should state explicitly that you will need additional info for the driver (passport, alternate contact etc). We had no idea we would need this. Both myself and my husband were on the rental reservation so we could not use our phone numbers. We had to chat online for 15 minutes, call a family member, put their number down and then U-Haul called her. Your confirmation email should state the additional info you will need. It should also state that mobile pick up is unavailable if the location is not yet open.

Clasificación:

4.0

Somehow (likely me) the reservation was dated wrong. Fortunately the staff found me a truck at the last minute for April 30, a very busy time for them. Immensely grateful and impressed.

Clasificación:

5.0

The tail lights were not working however I only needed the trailer during daylight. The problem was noted and the repair would be made for your next customer. All in all a good experience.

Clasificación:

5.0

I have no complaints whatsoever. Staff, particularly front desk was awesome, kind and courteous. Thank you for a very pleasant experience!

Clasificación:

5.0

Truck was exactly as described, ladies in the office helped through a lot of questions and made me feel very confident and comfortable with my rental. Their suggestions were intelligent and reasonable, and their advice really helped me with my move.

Clasificación:

1.0

They cancelled my confirmed reservation twice. Water leaked into back damaging some cabinets. Steering and front end needs lots work. Brakes squealed. Over priced.

Clasificación:

3.0

Gracias.

Clasificación:

1.0

Charged me $800 for a scratch on the top of the truck. A witness said the same happened to a lady before me. I-haul staff was rude and unprofessional. How did they come up with $800 of damage. Are they ICBC adjusters. I will not pay for this this. It's a SCAM to grab money and they wouldn't even buff up the scratch.

Clasificación:

1.0

I waited One hour in a lineup defined out my truck had been stolen and they didn't have a truck for me then I find out that management screwed up my order I was not one bit impressed I had to go to North Vancouver to pick up my truck and return the truck to north Vancouver.. I will never again use U-Haul I will hire professional movers before I ever use you guys again..

Clasificación:

2.0

I had ordered one piece of critical equipment that was not in the truck when i picked up the truck via the mobile App - a moving dolly! I was moving my 80 year old mother, therefore a moving dolly was critical as she cannot help move things. I find it was inexcusable for the location not to have put a dolly in the truck when one was clearly ordered. I could not wait for the office to open to get one because my mothers elevators were booked for a specific time. When someone is counting on having certain equipment when they order it months in advance, you need to provide it! This is my reason for giving you a below average rating. Nothing else was wrong.

Clasificación:

2.0

Would have preferred original pick up location in Aldergrove

Clasificación:

3.0

I'd clarify that when you mean the dimensions of a truck can differ slightly--be more specific. A few inches can make a huge difference in a move. I'd anticipated a few cm difference. Plus you did not mention wheel wells making it impossible to bring one of the couches.

Clasificación:

5.0

Thank you for your excellent service. Vio Burns

Clasificación:

1.0

I have a picture of my gas being left at the same as the paperwork and they still charged me for gas. I am so Unhappy I will never recommend uhaul again and will just rent a truck for the exact same price with no hidden fees

Clasificación:

3.0

We've used U-haul for three trips and none of those experiences have been great, but the North Vancouver location gave us the best service (ie the truck was at the location, on time, and we didn't have to drive hours to pick it up). However the inside of the truck was filthy when we received it. It was moving day and we had lots on our minds - we didnt realize the state of the vehicle until we were on the road. Additionally, a Uhaul disc lock we had purchased for a previous move didn't fit on this particular truck of the same size so we had to purchase a new one.

Clasificación:

4.0

Van needed to be cleaned. It was so dirty and stinks from inside. Needed to clean the van before handing over to the customer.

Clasificación:

4.0

The staff in the lot were very friendly and helpful. Nice guys. The truck was cleaned but not thoroughly. It looked like the truck had been returned very dirty by a previous renter and an attempt was made to clean but not enough. The truck had also been smoked in and the heavy smokey residual smell aggravated my allergies. The truck stunk. Other than that I was a great rental. Was perfect for my needs. Will rent again.

Clasificación:

3.0

The vehicle was not clean and the bathrooms were dirty.

Clasificación:

5.0

Excellent staff. Polite, friendly and efficient.

Clasificación:

3.0

Not this location but at another one (Davie St), I had booked a pick up time for 8:30am using your online pickup. When I went there my truck was in the lot however it was returned late, and I was told I would unable to get the truck until 10am. I was only made aware of this as I was checking in at 8:20. Even my reservation online said 830, until I selected pick up my truck and it said I had to wait until the store opened at 10am. After calling for help I was given the same truck at a location 30 mins away. If I was given some notice of this I could have made alternate arrangements. I was in a time crunch as I was moving from a building where the elevator had to be rented and having to drive an extra hour to receive the truck I reserved was a major inconvenience and disappointment. Overall I am very upset with uhaul and will choose any other company in the future.

Clasificación:

5.0

Great U-haul reps at this outlet. Courteous and efficient.

Clasificación:

1.0

Two factor login did not work, so could not rent van via phone. Van appeared in good mechanical condition, but cargo space was dirty and had not even been swept out - scrap paper and metal on cargo floor. When returning vehicle staff prioritized selling propane for BBQ over returning vehicle even though person wanting propane arrived after vehicle being returned.

Clasificación:

2.0

Service was very slow in the office this should be improved Customers do not want to be waiting 20 minutes for service and another 15 at the counter.

Clasificación:

1.0

I had some of the worst attitude I've experienced at any business today from one of the yard staff. I let these types of things go once, but if I were to have such an experience again I would never, ever go back.

Clasificación:

4.0

The person who served me did a great job, inspiring me confidence at the same time as she was being fast and productive. Congrats, Fernanda!

Clasificación:

5.0

Inside of cab was very dusty

Clasificación:

3.0

Dirty truck cabin. No briefing on use like where the emergency release was located or how to run the radio or heating controls. Gas was not filled up to the contract level.

Clasificación:

3.0

Disputed fuel level when dropping off. I filled the tank to half as per the amount that was in the tank when I collected the truck. Poor end to this rental.

Clasificación:

1.0

my truck wasn't available for pickup even though Uhaul confirmed it would be two days before!!!

Clasificación:

3.0

Ratchet mechanisms dirty, rusty and difficult to use. A little cleaning and lubrication would solve this. Trailer performed as expected but needs maintenance and some paint.

Clasificación:

3.0

Had signed up for truck service 24/7, but when I got to the location the online portal did not work to pick up the keys. I spent 20 minutes trying to call customer service without much help, as it was after business hours. Luckily one of the staff members was still on site and fixed the issue. I didn't get his name but he gave excellent service and extended my time. All the same this should not have happened and I was lucky there was someone there.

Clasificación:

2.0

Cleaner vehicle , tires needed air , dirty windows, food smells, driver window hard to wind open. Time to retire this vehicle.

Clasificación:

4.0

Staff were very friendly and professional

Clasificación:

5.0

The elderly gentleman that helped me was amazing and made it a great experience compared to previous interactions.

Clasificación:

4.0

No lock was inside the locker. I had to go to the desk to receive my lock.

Clasificación:

1.0

Stairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn't work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.

Clasificación:

1.0

When it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.

Clasificación:

5.0

Too many vehicles located in such a small space making it difficult to come & go.

Clasificación:

1.0

They have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?

Clasificación:

5.0

The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!

Clasificación:

1.0

This Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.

Clasificación:

5.0

I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.

Clasificación:

5.0

Their the best storage so far that I in counted I will fully recommend to my family and friends.

Clasificación:

3.0

I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn't get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn't really have anything to say about it, very much a "what do you want me to do about it" mentality. I asked for help cleaning it up as I didn't have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn't seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he'll clean the floors with peppermint oil more frequently to keep them away wasn't comforting and clearly not working.

Clasificación:

4.0

Good prices that are published online and the access to account online is Beverly convenient.

Clasificación:

1.0

Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.

Clasificación:

3.0

I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.

Clasificación:

2.0

Unfortunately there were so many U-Haul trucks on the forecourt that I couldn't park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.

Clasificación:

1.0

There were so many U-Haul vehicles on the lot that I couldn't park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.

Clasificación:

2.0

We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.

Clasificación:

5.0

I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.

Clasificación:

5.0

Thank you guys

Clasificación:

5.0

..

Clasificación:

4.0

The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.

Clasificación:

3.0

I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.

Clasificación:

5.0

¡Gracias!

Clasificación:

5.0

Good service

Clasificación:

1.0

Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.

Clasificación:

4.0

Would recommend Ubox to anyone moving .....

Clasificación:

5.0

Excellent service, both in St. Catharines and North Vancouver.

Clasificación:

4.0

In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn't aligned, and had to be hammered shut each time I closed it).

Clasificación:

1.0

My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.

Clasificación:

2.0

The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.

Clasificación:

4.0

Well organized & helpful

Clasificación:

1.0

Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.

Clasificación:

3.0

Staff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal

Clasificación:

1.0

Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!