Customer Reviews for U-Haul Moving & Storage of N Vancouver

10,616 comentarios

1410 Main St   North Vancouver, BC V7J1C8
(No on-site parking available for customers during rental)

(604) 986-5656

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(604) 986-5656

1410 Main St
North Vancouver, BC V7J1C8
(No on-site parking available for customers during rental)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Corey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
4.0

I have been using this location on and off for years but this was the best experience that I have had here.

Mark W. 
Clasificación:
2.0

El cliente no dejó un comentario.

gord E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
3.0

The truck did not come with a dolly and blankets as per my order. The ubox was damaged upon arrival at North Vancouver and I wasn't informed. The damage side almost came loose on the highway which was dangerous

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Konrad K. 
Clasificación:
5.0

Staff at this location are very pleasant and helpful.

Regan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodolfo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pavel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty W. 
Clasificación:
5.0

Thank you for your service truck U Haul! Inexpensive and worth it. Accessible and huge to accommodate all my belongings. U-Haul is the best company and I can recommend i to my co-workers for yor services anytime. More Power! Thank you very much!

Karina A. 
Clasificación:
3.0

When I arrived my reservation was wrong. It was set for 2 days instead of 3. The day before a uhaul representative called and said he would fix it but obviously he didn't- that was not the counter person's fault. She said she would extend it to three days and give me one day for free- which she wrote on the contract in pen and told me not to worry about it. When I returned my truck we were told we were late and would be charged an extra fee. I tried calling the location and we just got put through to the uhaul line. Such a useless system.

Amy M. 
Clasificación:
5.0

Excellent customer Service from the local dealer helped a great deal with problems with the online reservation system. All staff were courteous and helpful. ¡Gracias!

Kelly N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER D. 
Clasificación:
3.0

Trailer tires were inflated to 60 psi but the sides says 32 psi max. Long wait to check in even though I checked in online first. Staff were friendly and helpful.

Chris G. 
Clasificación:
3.0

Customer service from some of the outside staff is terrible. Just no real efforts in trying to help the paying customer. I had a staff yelling at me "WE HAVE STUFF TO DO TOO!!" Not something you hear from an establishment taking my money. I go to this location as it's the most convenient. Staff used to be very good but in the past year, has gotten bad. If there were an option to go somewhere else I would

SHINICHI K. 
Clasificación:
5.0

Friendly & helpful staff.... Thanks

Marcel B. 
Clasificación:
1.0

You could improve by not renting poorly maintained vehicles (no AC on the hottest day of the year!?) and supplying the requested and reserved dolly. Also don't appreciate your attempt at holding me responsible for pre-existing damage to the vehicle (as documented in photos). Never had an issue before from this location. Whoever is managing this lot now is making a disgrace of a long reliable service from my experience. Has a real rip off vibe. Reminds me of growing near Brampton Ontario and when I lived in Surrey. Counter staff were excellent. Every other aspect was super greasy.

DOUGLAS M. 
Clasificación:
5.0

Just keep doing what you're doing

DARCY D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
3.0

Have a better customer service

Anderson B. 
Clasificación:
3.0

Lineups are TERRIBLE! Staff literally could not care less, because it is always like that. If you rent a trailer, you have to stand in line no matter what! The app, however, let's you go through the entire check in and then dumps you at the beginning again. It makes a customer NEVER WANT TO USE UHAUL EVER AGAIN!!! FIX THAT!!!

Brian K. 
Clasificación:
3.0

Would have been better if you actually had cargo trailers in north van. Utility trailer is a poor substitute.

Chris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

lola A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan D. 
Clasificación:
5.0

staff were quick and helpful when i picked up my trailer i arrived with the wrong hitch and thought i'd have to go buy one but they were quick to note that they had some on hand i could use on return someone was there to assist me immediately to unhitch excellent service

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jinsu K.  |  First Impressions 
Clasificación:
4.0

The washroom was in SERIOUS need of maintenance.... cleaning.

Tom T. 
Clasificación:
3.0

The tank of gas was almost empty. Would rather it be full upon pick up. Staff Were good.

Sandra J M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romeo G. 
Clasificación:
3.0

El cliente no dejó un comentario.

VINCENT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

bob H. 
Clasificación:
5.0

No complaints, no suggestions for improvement - my rental experience with U-Haul was easy and pleasant. Great staff, no hassles, everything satisfactory. Thanks for the geat service.

Frank P. 
Clasificación:
5.0

replace ball joints, shocks, tires and steering linkages when they are worn out.

Cameron C. 
Clasificación:
4.0

Older gentleman working the yard who brought my truck out was very polite and good at his job!

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlo V. 
Clasificación:
3.0

Staff were very friendly but the Uhaul processing is terribly slow. People wait too long, you need a more efficient method. Also, teach the staff to acknowledge those waiting, this allows you more time and people appreciate you know they're waiting.

Gary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

mike C. 
Clasificación:
5.0

As always, the staff at this location is wonderful!

Dave W. 
Clasificación:
2.0

We were charged for $140 worth of moving supplies that we did not order or pick up. It took multiple calls for Uhaul to restore our credit. We were promised multiple call backs that did not happen. It was a very frustrating experience

Paul K. 
Clasificación:
5.0

Great service, thank you.

Kathryn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norm K. 
Clasificación:
5.0

Best service I have had with UHaul. North Vancouver staff were extremely helpful and accommodating

KEN C. 
Clasificación:
5.0

Job well done, Thomas is very fast and professional, he did the job properly in less than an hour, I strongly recommend!

Henrique R. 
Clasificación:
5.0

The staff were happy, helpful and gave great service. I had a few questions at the counter and when checking my vehicle, I then exchanged a truck for a van and everyone was happy to help. It made my move start well. Thank you to the team on Main Street!

Jenna C. 
Clasificación:
1.0

The process of telling up the final bill is an absolute joke. Know where do they tell you what you pay per kilometre they don't give you any advance notice of this and you are forced to accept what they tell you is extra with no way to negotiate. It's like surprised you have an extra $120 to pay. You have a monopoly but I am going to find a different carrier next time I have to move.

Jordan D. 
Clasificación:
4.0

Great service quick check in good truck's and budget friendly.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG A. 
Clasificación:
5.0

All good!

John B. 
Clasificación:
5.0

they got it covered

sevan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
1.0

Very dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.

Ryan P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JITHIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JITHIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JITHIN K. 
Clasificación:
3.0

Checkout was a little confusing. The photos of the truck on your app were old and didn't show existing damage so I had to dispute almost every photo which took time from my rental. The fragrance sprayed in the cab of the truck was strong, not good for people like myself who are sensitive to chemical fragrance.

Helen A. 
Clasificación:
5.0

Very quick and friendly service. Good location and easy to access the lot, and no problem at all for drop-off. This would be my top choice for U-Haul service in the Vancouver area.

Daniel J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sohrab Y. 
Clasificación:
5.0

First of all the booking system is super easy, and when i called to say i was delayed from traffic to check in the lady on the phone at the call centre was incredibly nice and helpful. then we arrived and the front desk agents were smiling and friendly and very professional. we picked up our truck all ready to go. the process was thorough and i felt confident. we did our move, filled up the tank as agreed, and returned the equipment just before closing and the gentleman was super nice as well. got my receipt. all is well! super happy. only thing ive ever had issue with is how dirty the used blankets are in the past and again this rental. we got one bag new blankets and one bag used give to us. the used ones are always really dirty and i hope thats something that can be improved upon.

crystal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faramarz T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B. 
Clasificación:
5.0

Rented 2 different trailers here for different needs at different times. Painless and efficient each time. Charged what I was quoted, no B.S. at all. I recommend this place for sure these guys are straight up.

Glenn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cliff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GregD W. 
Clasificación:
5.0

Friendly staff fast service good customer experience Thank you

Allam E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitri S. 
Clasificación:
5.0

Very good staff and quick!

Virgil P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don L. 
Clasificación:
1.0

Unorganised. Uhaul truck was dirty, chips crumbs everywhere, crayons in door, a half eaten apple rolled out from under the seat, items of clothing behind seats. I was expecting a lock as it is advertised as locking. Overall I was disappointed considering the price paid to rent the vehicle.

Gemma K. 
Clasificación:
5.0

Extraordinario servicio al cliente

Rachel C. 
Clasificación:
5.0

The muffler sounded loose

Deneen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry O. 
Clasificación:
5.0

Great location, very friendly staff, always rentals available. After almost 2 years, first time no plexiglass and social distance  For sure come back again. 

Afshin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kareem S. 
Clasificación:
5.0

Fast efficient and reasonably priced way to move stuff!

Kathy M. 
Clasificación:
5.0

Easy online setup and booking. Really likes the service at the front desk and in the yard quick and simple pick up. Same experience dropping off the truck, seamless and friendly customer service. Thank you for the hassle free rental. Jonathan

Jonathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

buu song tu H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahmood S. 
Clasificación:
5.0

Keep going You are doing fine

Ahmed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dariusz J. 
Clasificación:
5.0

You guys doing pretty well, I liked all your vehicles they nice and strong. All your employees doing good job too. Thanks for your service.

HASAN S. 
Clasificación:
5.0

The staff is always kind & helpful at this location. Always happy with the service there!

Dana D. 
Clasificación:
1.0

Rescheduled my Uhaul 3 times because either people didn't return it at the proper time. I was told on the phone that I would get $50/day off and the lady at the desk argued with me saying no they already applied one and that was all I got. The person who booked my uhauls kept changing the location and reservation # to modify the extra time I needed to wait so there was a big disconnect in communication when you looked at the profile online. Not impressed. Also had to drop it offer 1h 15m drive away from where I was because the uhaul in Cranbrook "wasn't accepting" any drop offs.

Christine D. 
Clasificación:
3.0

I think I was over charged for gas, but otherwise a good experience.

Debra S. 
Clasificación:
4.0

El cliente no dejó un comentario.

saeed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Konrad U. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
1.0

It took me over an hour after arriving at this location, to access the rental van I had booked. The U-Haul web and app services were dysfunctional and the system even gave me the keys for an other customer's truck. Eventually this other customer and I figured out U-Haul's blunder and sorted things out ourselves, without any help from the U-Haul customer service reps, who were very kind but unable to help us navigate the company's poor online system

Ananda T. 
Clasificación:
4.0

No lock was inside the locker. I had to go to the desk to receive my lock.

Simon W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor F.  |  Overall Experience 
Clasificación:
1.0

Stairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn't work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.

Dana T.  |  Online Move In 
Clasificación:
1.0

When it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.

Ryan C.  |  First Impressions 
Clasificación:
5.0

Too many vehicles located in such a small space making it difficult to come & go.

Christine R G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandre C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M.  |  Overall Experience 
Clasificación:
1.0

They have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?

Bruce R.  |  Overall Experience 
Clasificación:
5.0

The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!

Emma Q.  |  First Impressions 
Clasificación:
1.0

This Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.

Emily Y.  |  Overall Experience 
Clasificación:
5.0

I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.

SHERYL R.  |  Overall Experience 
Clasificación:
5.0

Their the best storage so far that I in counted I will fully recommend to my family and friends.

Marlyn B.  |  Overall Experience 
Clasificación:
3.0

I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn't get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn't really have anything to say about it, very much a "what do you want me to do about it" mentality. I asked for help cleaning it up as I didn't have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn't seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he'll clean the floors with peppermint oil more frequently to keep them away wasn't comforting and clearly not working.

Stephanie B.  |  Overall Experience 
Clasificación:
4.0

Good prices that are published online and the access to account online is Beverly convenient.

TAZMIN S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sayed Matin J.  |  First Impressions 
Clasificación:
1.0

Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.

Victor L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mia N.  |  Overall Experience 
Clasificación:
3.0

I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.

DAN D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

OLIVIA J.  |  First Impressions 
Clasificación:
2.0

Unfortunately there were so many U-Haul trucks on the forecourt that I couldn't park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.

Jonathan C.  |  Overall Experience 
Clasificación:
1.0

There were so many U-Haul vehicles on the lot that I couldn't park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.

Jonathan C.  |  First Impressions 
Clasificación:
2.0

We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.

Christopher H.  |  First Impressions 
Clasificación:
5.0

I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.

Vince O.  |  Overall Experience 
Clasificación:
5.0

Thank you guys

Jay M.  |  Overall Experience 
Clasificación:
5.0

..

woocheol L.  |  Overall Experience 
Clasificación:
4.0

The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.

Leslie W.  |  Overall Experience 
Clasificación:
3.0

I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.

Brenda D.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Darren D.  |  Overall Experience 
Clasificación:
5.0

Good service

Kambiz F.  |  First Impressions 
Clasificación:
1.0

Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.

Paula D.  |  Overall Experience 
Clasificación:
4.0

Would recommend Ubox to anyone moving .....

opper D.  |  Overall Experience 
Clasificación:
5.0

Excellent service, both in St. Catharines and North Vancouver.

Jan M.  |  Overall Experience 
Clasificación:
4.0

In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn't aligned, and had to be hammered shut each time I closed it).

Melissa C.  |  Overall Experience 
Clasificación:
1.0

My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.

Adel F.  |  Overall Experience 
Clasificación:
2.0

The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.

hilary b.  |  Overall Experience 
Clasificación:
4.0

Well organized & helpful

Ray F.  |  Overall Experience 
Clasificación:
1.0

Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.

Dana G.  |  Overall Experience 
Clasificación:
3.0

Staff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal

Mary Jane C.  |  Overall Experience 
Clasificación:
1.0

Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!

matthew t.  |  Overall Experience 
Clasificación:
1.0

I have never used your facility and you are stealing money from my credit card and won’t return my calls or emails

lisa i.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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