Customer Reviews for U-Haul Moving & Storage of Myrtle Beach

2,727 reviews

5604 S Kings Hwy   Myrtle Beach, SC 29575
(@ Catherine Ave)

(843) 238-5701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(843) 238-5701

5604 S Kings Hwy
Myrtle Beach, SC 29575
(@ Catherine Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANTHONY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
3.0

Outside of the truck was very dirty. Inside had dog hail all over it. I had to clean it before I drove to Florida.

James S. 
Rating:
5.0

Great customer service, easy in and easy out

Michael W. 
Rating:
5.0

Customer did not leave a comment.

cristi V. 
Rating:
5.0

Customer did not leave a comment.

lindsey k.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff! Love this place!

nicholas m.  |  Overall Experience 
Rating:
5.0

Top notch over any location I've ever used! I tell everyone about this location and the professional but personable service.

DAVIDW B. 
Rating:
5.0

Id say there was really no complaints with Emily .she was very helpful and knowledgable .id recomend speakingwith emily fer all your rental needs

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  First Impressions 
Rating:
5.0

It's a storage unit.. nothing special but everything it is supposed to be! 👍

Jim H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

The lady that helped us unhitch guided us to our spot and helped us back in. We reported to her that the lights on the driver side at the back did not work. She said that she would talk to her manager about it. She was very helpful.

ken P. 
Rating:
5.0

We always drop here. Very professional and friendly

DAVIDW B. 
Rating:
5.0

The process was easy and efficient.

Kelly D. 
Rating:
4.0

Customer did not leave a comment.

FRANKIE J. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Sean S.  |  Overall Experience 
Rating:
5.0

Good job, fast at checking me in and no problems whatsoever.

Edgar S. 
Rating:
5.0

Miss Sullivan was very pleasant and helpful!

Sean S. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD K. 
Rating:
1.0

We picked up our truck at 9:00am Saturday, November 20th. There was only one employee working. He was rude and unhelpful. He had ear buds in his ears playing music so loud that we could hear it. He never took the wad buds out and didn't answer any of our questions. When we were finished with the transaction and handed the keys I asked him where the truck was, he replied it's out there on the left…there were 15-20 trucks. I had to go out and search through every truck to match the number up. Every other time I have rented from UHaul the truck has been pulled up or set aside. This guy was a real jerk

SHEILA SUE D. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
5.0

i needed assistance and all options were fully discussed and a good one was accepted. people there were great.

Richard H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CLIFFORD F. 
Rating:
5.0

Customer did not leave a comment.

CRAIG E. 
Rating:
3.0

Customer did not leave a comment.

CLIFFORD F. 
Rating:
5.0

Customer did not leave a comment.

Allan D. 
Rating:
5.0

When picking up the unit we had to park not so close to the office a gentleman came in and asked about whos vehicles parked there if we don't move it now he's going to get it towed he was very rude nasty and we were told it was the manager, then he started to get in my husbands face like he wanted to have a fight.

JOHN B. 
Rating:
5.0

Great staff!

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Very nice staff clean and safe!

casey b.  |  First Impressions 
Rating:
5.0

Top notch customer service, the Gm deserves a raise he had a terrible customer before me and was 100% professional after dealing with that terrible person.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
3.0

Give a full tank of gas when pick up

Sabastian P. 
Rating:
5.0

Marty and Emily are Rockstars. They both went out of their way to help me, and it was much appreciated. It was the best customer service I have had In a long time.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

LAWRILYNN B. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Very very good job

Richard M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Martin Ertl was polite, kind, and a pleasure to work with U-Haul is lucky to have a knowledgeable staff member like Martin Ertl.

DAVIDW B. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Terell W. 
Rating:
5.0

Nothing. Perfect experience.

Dwayne S. 
Rating:
5.0

I/we cannot say enough about the manager and Emily at this location!!! They worked with us beyond our expectations! I would give them 10 stars if I could!!!

April R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor N.  |  Overall Experience 
Rating:
5.0

Emily, was the best worker I've meet yet at this location! She was out hooking up trailers and running the place practically on her own, great people person and people skills, This girl works harder than most men.

Michael M. 
Rating:
5.0

Thank you, Martin. Trip went well. Ben

Benjamin B. 
Rating:
5.0

The staff was very helpful and knowledgeable about their storage location.

Rhonda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

The gentleman who helped us was incredibly helpful and knowledgeable. We were quite nervous driving with a large trailer and he gave us great advice. Will be back in a few weeks for another run!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Marty is Awesome as well as the young lady that works there. If every Uhaul pmm look Ave was like it.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Not a thing

Richard M. 
Rating:
5.0

The 2 staff members were very friendly and helpful. One of them helped back the trailer to the storage locker. Great customer service.

THOMAS D. 
Rating:
1.0

Customer did not leave a comment.

Nathan E. 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY O. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Very friendly and helpful workers at this location. It was a pleasure renting from here.

Thomas A. 
Rating:
5.0

Martin the manager and his staff were great.

William L. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
3.0

Nothing at this time.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

anthony b.  |  First Impressions 
Rating:
5.0

John checked us in and was an absolute delight! Great customer service and friendly staff

nicholas m.  |  First Impressions 
Rating:
5.0

Seems like the trucks can be swiped from u by anyone who walks in. Then u got to go a distance to get one Tool rental is non existent! But I am happy that I got a truck and was able to make my move!

pete M. 
Rating:
5.0

the team at this location were courteous and professional.

Susan V. 
Rating:
5.0

The inside of the truck needed a good cleaning. Inside of windows were extremely dirty.

Daren H. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Emily was friendly and professional. Very quick check out transaction.

PHIL S. 
Rating:
5.0

Marty is the best...truly.

Jacob W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Collin P. 
Rating:
5.0

Very easy process to drop off truck.

TODD W. 
Rating:
5.0

Customer did not leave a comment.

David I.  |  Overall Experience 
Rating:
1.0

My experience was terrible. I rented a 9' van & dolly for 2 days-a person walked me through the process on line while one the phone. I specifically wanted a van because I am petite and did not want the stress of having to deal with a truck. The van's measurements published online was what I packed to. I got a text saying that the location for pick up had changed. It never changed on my reservation online. I was prompted to check in online. The website would not allow me to. I also at that time noticed my 2 day rental was changed to a week long rental. I called customer servicecrepeatedly to help change it, they told me everything on "their end" was correct. I rented the van on a Monday and called every day up until the day to pick it up, to have the rental information corrected; was never corrected on line. I got to the location and found I had a truck NOT a van, the guy, Marty, said "we sent you a text", I never got a text. He then proceeded to make it like he was saving me money/doing me a favor by fixing my week rental back to the original 2 day rental that I wanted, finding me a dolly (which I rented/had in my contract but lo and behold there was none at the location) and like he was doing me a favor by "upgrading" me to a truck-which I did NOT want but now had no choice since I had to keep to my schedule. The truck was filthy, the mirrors were stuck (I had a neighbor come over with his tool box to help get them adjusted so I could see) the drivers side door lock was broken/got stuck from the inside so someone from the out side had to open it for me; there was no lock for the back hatch-I was told "oh just pick one up at Walmart you can get them for 5 bucks". By this point I was beyond livid-you have got to be kidding me-now I have to take $ time out fo my schedule to get a lock for a truck I didn't request?? Marty kept stressing how lucky I was that I got upgraded, that it sounded like my stuff wouldn't fit in the cargo van any way & that the measurement (the measurements I went by) on line were "the old, bigger vans" and that I would have needed a truck anyway and was doing me a favor. If I had wanted a truck I would have rented a truck, It's not up to U Haul or Marty to decide what I want. If the measurements of the cargo vans were correct, I'd have had no problem packing accordingly. I drove the truck because I had no choice and needed to move. The weather was terrible with blinding driving rain. As I said, I have a petite stature & It was hard for me to reach things in the cab of the truck. Tire warning lights and written warning came one during the worst of the rainstorm -I was later told " oh those sensors are sometimes faulty". Really? The guy on the lot I dealt with gave off such a creepy vibe that my neighbor would not leave me there alone. Seriously. These are but a few of the highlights to one of my worst experiences as a customer. I feel taken advantage of, baited & switched. If I wasn't so pissed off, I doubt I would have had such an "easy" time getting my week rental changed back to the 2 day rental it was supposed to be in the 1st place. I have mentioned this experience to friends, family and neighbors. I will never be doing business with U Haul again, nor will they

Naomi S. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
1.0

Customer did not leave a comment.

Dallas L. 
Rating:
5.0

The truck was clean just had a very strong stinky cigarette smoker smell inside. It was obvious that the person who rented it before us was a cigarette smoker and smoked in the truck. Next time I rent a truck I will check it out to make sure it's not in the same stinky condition

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Mickey P. 
Rating:
5.0

This was convenient and close to my home. I would use it again 8f I needed storage in the future

Patricia C.  |  Overall Experience 
Rating:
5.0

My reservation was changed to this location due to equipment availability. In the process of changing to this location, my reservation changed from 2 days to a 1 day rental. I wasn't aware of the change when I picked up the truck. As it turned out, I was 1 1/2 hour late because of this.

JAMES G. 
Rating:
5.0

Staff was great

DAVID R. 
Rating:
5.0

Great

JOHN W. 
Rating:
5.0

I don't care how many locations are in Myrtle beach. I will ALWAYS choose this one!! Customer service is off the charts!!

RICHARD P. 
Rating:
5.0

Assume some of the labor in returning the unit instead of pushing the burden onto the customer. Your older clients will appreciate a refreshing return to "customer service" Worked out very well for us.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Don Za B. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

U-haul problem in general! Whether I reserve a trailer 1 month ,2 weeks or 4 days ahead of time there is never a guarantee that I will have a trailer and extremely nerve racking not knowing whether that day I will have a trailer or not!!! Although the last 5 times U-haul has come through for me!!!

Thomas L. 
Rating:
3.0

I could not even see out the windows, they were filthy inside and out. No help putting the blankets or dolly or hand truck in the truck, left by the office door. no instructions about the truck at all.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

The process was clean and smooth. Made things easier for me!!

Magda R. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Arista J. 
Rating:
5.0

Martin and Emily were fantastic! They helped problem solve a little issue and ensured my success. We will definitely be back and would highly recommend to anyone needing a great U-Haul vehicle.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

MELISSA P. 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUBERT S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

One young lady working from what I could tell. She immediately came to the truck and told me where to leave the trailer. I backed the trailer in and before I could make it to the back of my truck she had already unhooked it. Much better experience than Charlotte.

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Beau W. 
Rating:
5.0

I have used U-haul from 2 other location this past month and this is hands down the most organized, clean and conscientious location I have ever seen. I will continue to rent from this location, as needed and recommend this location to others.

Colleen A. 
Rating:
5.0

Though the layout of this location is different and hard to find from the road, the fact that the closing employee checked my tow dolly in even after I arrived after closing time made this experience top notch.

BRIAN R. 
Rating:
5.0

Not only was the location very close to me, the staff was over the top for their customers and extremely friendly and helpful. I didn't use my total mileage and they helped with the price adjustment. In the past, at other locations, the employees haven't always seemed as if they loved their job, but, this location was very different. These guys had a Chick-fil-A customer service style. These guys made sure I was in and out as fast as possible and made sure I understood and had everything I needed. I will be back to this location!

Gordon B. 
Rating:
5.0

Management super helpful and very knowledgeable.

April S. 
Rating:
5.0

Friendly staff, very easy to deal with.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

jessica l.  |  Overall Experience 
Rating:
5.0

Friendly and helpful I recommend others in near future

LUCIANO M.  |  First Impressions 
Rating:
5.0

Was greeted at this site from a very nice and informative associate.

Carl H. 
Rating:
5.0

Was treated very well when returning the truck.

JEROME B. 
Rating:
4.0

Customer did not leave a comment.

Richard H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie T.  |  Overall Experience 
Rating:
5.0

Convenient, clean,and we'll maintained. Martin and rest of staff are AWESOME.

Drew l.  |  Overall Experience 
Rating:
5.0

My last name is spelled wrong it is Kerns.

Tracie K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

THOMAS J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne D.  |  First Impressions 
Rating:
5.0

The lady helping us I think her name was Emily was so pleasant to work with

Brandon B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  First Impressions 
Rating:
5.0

The manager of this location Marty, is outstanding! He goes above and beyond to make his clients happy! He will know all of them by name. Just Fabulous.

JASON A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

Marty, was more than Spectacular. The other young lady at the front was also GREAT. Best UHAUL experience I've ever had. They were both knowledgeable, friendly and informative.

Drew l.  |  First Impressions 
Rating:
5.0

Obtaining a storage unit at Uhaul was quick and easy.

David I.  |  First Impressions 
Rating:
5.0

Great place, busy!

Patrick R.  |  First Impressions 
Rating:
5.0

The most friendliest and professional group of people I have ever met especially Martin he made everything perfect The whole experience has been wonderful the men that unloaded the truck in the storage were also very professional and friendly 10 stars for everybody

Rondal L.  |  First Impressions 
Rating:
5.0

Very fast and easy. Staff is great location is awesome and accessibility is on point.

Tyler B.  |  First Impressions 
Rating:
5.0

The service for uhaul assignment was horrible. TrWe had to drive 2 1/2 hours to and from to get the truck. The place we picked the truck up was very nice and we dropped off was very nice. What upset us was the arrangements that were made for us to get the truck.

Sherry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
5.0

Martin provided excellent customer service!

DOUGLAS G.  |  First Impressions 
Rating:
5.0

Martin was very professional .

Thomas H.  |  First Impressions 
Rating:
4.0

The manger here in myrtle was very nice to move me cause the one i picked was to small

michelle k.  |  First Impressions 
Rating:
5.0

the manager is excellent and took care of all my needs

Trevor F.  |  First Impressions 
Rating:
5.0

I would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.

SHARLENE W.  |  First Impressions 
Rating:
5.0

They were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.

Sarah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen p.  |  First Impressions 
Rating:
4.0

Prices are a little high compared to other nearby storage facilities.

Paul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kinsley D.  |  First Impressions 
Rating:
1.0

complaint is the trailer I rented to haul my car had very bald tires on the drivers side on the trailer. Nobody should be given this kind of rental vehicles with very bald tires and expect the customer to drive 700+ miles. The response I got when I notified the Uhaul employee was " oh it'll probably be okay ". This to me was a serious infraction and I am going to further investigate this issue. These kind of things change many lives and even kills people. I'm an older gentleman and I have experienced what a bald tire can do. Can be very serious situations arise from being ignorant and ignoring an obvious problem. The good news is ; we made it to our destination and grateful that nothing happened. Could have been a whole other outcome. I suggest employee training on tire maintenance and tread tolerations. In rhis case there was no tolerence measureable. These 2 tires had no visable tread on one side of the trailer. Suffice it to say, I will never use Uhaul again. ... sincerely, J. Reid

James R.  |  First Impressions 
Rating:
5.0

Michael in.Mrtlye Beach was so very helpful and patient with me.

Kirk Y.  |  First Impressions 
No reviews have been submitted for this location.

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