The young woman that checked me in was rude, and appeared inconvenienced by my rental. I had started the check-in online before I left and stopped as it was confusing. When I arrived and she inquired into my rental her first comment was, I cannot help you, you have to go online and cancel the rental and turned away from me. It appeared to me that she was simply not willing to put any effort into the job. When I politely made it clear I was not leaving, she intentionally moved at the slowest pace possible. This lady has no concept of customer service. I have rented at this location many times and have found most of the young people working there gracious and helpful.Anthony G.
Customer Reviews for U-Haul Moving & Storage of Murrieta
Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Simple, easy, quick and reasonableDennis E.
El cliente no dejó un comentario.Linda F.
Always a great experience SEMPER FIANTHONY F.
We had trouble with the mobile phone pick up and the worker at this location was awesome and helped us get started quicklyGREGORIO R.
Alex and his team are great! It's always a pleasure giving them my businessISAIAH J. | Overall Experience
Upon order I requested to pick up my truck at a location. When I arrived to pick up my truck, customer service representative said my truck was actually in a different town and that they failed to inform me. When I arrived even my truck was the workers told me I couldn't drop off the vehicle where I had requested to because it wasn't on "their" list. After this terrible experience, I will probably never use uhaul again, nor recommend it to anyone.EDWARD C.
El cliente no dejó un comentario.JAIME A.
Assign additional employees for equipment intake.LOUIS K.
Nothing! The check in guy was really easy to work with and was helpful.Richard M.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.DAVID M.
Windshields need to be thoroughly cleaned inside and outâ€¦DENNIS M.
El cliente no dejó un comentario.MATTHEW H.
Thank you for assisting us with our move to our brand new home.NADINE T.
Tim the assistant manager went above and beyond to accommodate me.ANTHONY M.
The AC on the truck did not seem to work, but it was only a local move.Douglas Y.
El cliente no dejó un comentario.JUAN H.
El cliente no dejó un comentario.Frederic C.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.David B.
I was very nervous about the whole process... the staff at this location was amazing, friendly and no question I asked went unanswered or made me feel silly for asking it. Highly recommend this particular location for all your moving needs. My transaction could have been filmed for training purposes on how exactly how to give great customer service and overall experience!MARY U.
My storage was not available when arrived. Wasted my time and gas expanse. Unsatisfied service.KAREN L. | Overall Experience
Best service, staff, and storage facility. Made my moving experience a breeze. Thank you Murrieta UHUALLaticia F. | Overall Experience
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Danielle L. | First Impressions
El cliente no dejó un comentario.sara E.
El cliente no dejó un comentario.Tyler C. | First Impressions
Like the self service part when returning after hours.MAULESH D.
Victor helped us in Murrieta. He was very nice and gave us great service! Definitely the best service we've had there! Thank you again Victor!JEAN V.
Well for one thing I was told it was a 17 footer as they had no 15 footers available which cost me an extra 10 dollars. When I measured it it was 15 feet counting the 29 inches above the cab to the back door. Which I was told by several different uhauls is not counted as part of the overall length. Didn't know you needed the extra 10 so bad.CALLEN M.
You do realize u-haul clean isn't really, don't you. That being said it looked just like every other u-haul truck. Clean, I think, would be stretching it though. Both attendants were personable and friendlyGordon M.
El cliente no dejó un comentario.DAVID M.
I got great customer service getting the van and taking it back! GraciasSEBASTIAN P.
El cliente no dejó un comentario.Michele K.
This is an outstanding location. The management and staff are top notch. We have used their trucks and storage facilities for a couple of years now. Friendly can do attitudes and knowledgeable staff will keep us coming back.COLE H.
From the operator who made my reservation to the the front desk when I arrived and when I delivered the truck. Very professional and pleasant, helpful.Manuel E.
El cliente no dejó un comentario.Robert B.
Tim was friendly and professionalWILLIAM L.
El cliente no dejó un comentario.Julie V.
El cliente no dejó un comentario.CHAD L.
El cliente no dejó un comentario.Julie S.
The truck I rented had 180,000 miles on it. Ran fine but I worried. I tried reaching the office on the phone but could not get through, even after a long hold. The recording kept suggesting going on line which was tough to do because of driving. I finally pulled over and went online to get my question answered (about after hours return). There was an accident on the freeway which caused me to miss my return time.Carliene A.
The staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!ANN T. | First Impressions
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Ronald S. | First Impressions
El cliente no dejó un comentario.CHARLES L.
Rent a storage space was fast and easy. Staff was always helpful. The facility was always clean and felt secure.Daisy R. | Overall Experience
El cliente no dejó un comentario.Bryan Thomas T.
El cliente no dejó un comentario.Jerald J.
El cliente no dejó un comentario.Glenn L.
Nothing. It's all good.ROBERT L.
El cliente no dejó un comentario.Lorenzo T.
Not overbook appointments. I paid to reserve storage and had to use another due to poor planning. I just hope I get my deposit of $50.00 back.DAVID T.
Excellent customer service from everyone. Great location.Alan M.
My customer service rep this morning was very knowledgeable, helpful and fast. He was friendly and got me on the road fast.Michael E.
El cliente no dejó un comentario.Eric C.
El cliente no dejó un comentario.Jeffrey R.
I was on a big time crunch because I hired movers in Temecula and then movers again in Pasadena. The day before the pick up location was changed without my consent. Picked up the truck brought it to my apartment and apparently someone left their own personal lock on there and I could not have access to the truck I had to bring it back to the pick up location to get another truck that took about two hours of the time I paid for the movers. It was a very very very very very stressful morningTheresa S.
They always try to help with any issues I have and always ready when I arrive.Eileen K.
El cliente no dejó un comentario.SHANNAH S.
El cliente no dejó un comentario.HAROLD S.
No changes are necessary, the staff was professional and polite.DONALD B.
El cliente no dejó un comentario.STEPHEN K.
El cliente no dejó un comentario.Ritchie R.
For now nothing to say.ELIODORO E.
Quick in and out experience. Friendly staff had concern for my time and was helpful to another guest. Thanks U- HaulPaul K.
El cliente no dejó un comentario.Gary K.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.ZYRUS P.
El cliente no dejó un comentario.Josh O.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Nancy M.
El cliente no dejó un comentario.RAMON S.
El cliente no dejó un comentario.NATALIE M.
El cliente no dejó un comentario.DONALD C.
Great customer service at this location!!!!Paul P.
El cliente no dejó un comentario.Spencer H. | Overall Experience
Tim and the staff at this location are awesome!Spencer H. | Overall Experience
No better place to do business. Tim and staff are excellent.Spencer H.
You guys were awesome. No complaintsDaniel C.
Was overcharged by a lot. Super not happyAaron R.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.SAMANTHA R.
Best experience I've had at any storage facility. Very clean facility and great friendly staff to help out when ever we needed help. Would highly recommend the facility for any of your moving and storage needs.Christopher T. | Overall Experience
The fuel level on my contract was not updated before I left and consequently had to put in a half a tank more fuel than I should have in order to return the truck. They should be more careful when filling out the contracts.ANGELITO G.
El cliente no dejó un comentario.BRAD B.
Make sure the chains won't drag.Maria W.
El cliente no dejó un comentario.SCOTT S.
Easy access...No stairs..!Lee M. | Overall Experience
El cliente no dejó un comentario.Warren L.
The truck was awful! The suspension and shocks made the truck bounce up and down so much we got nauseated and threw up, had to pull over so many times, such an awful inconvenience!!! The steering wheel was stuck to the right as the truck needed an alignment it was so bad! Never againOscar P.
El cliente no dejó un comentario.ROBERT M.
It was a very good experience.CLIFTON C.
El cliente no dejó un comentario.Joanne B.
Workers never helped you when you walked in or greeted you. Very rude. Customer service is huge with Me and they always failed at this on more then 6 occasions.Joseph T. | Overall Experience
They didn't have much staff so I stood around for quite awhileKevin L.
First time renting a trailer. Great experience from beginning to end. Thank you to everyone that helped.Patrick W.
El cliente no dejó un comentario.Saliha M.
El cliente no dejó un comentario.BILLY L.
Nothing, just keep up the amazing customer service, thats why i am a repeat customerEarlis G.
El cliente no dejó un comentario.ERNESTO M.
El cliente no dejó un comentario.BAN S.
Yo, I appreciate yall so much, I explain why I was renting the enclosed 5x8 and was told it was supposed to be for one day. However I got it for the 4 days and thats really amazing. Walked in was greeted and helped asap.Akash P.
El cliente no dejó un comentario.PATRICIA R.
El cliente no dejó un comentario.Jason K.
All good. Thank you.ANDREI M.
El cliente no dejó un comentario.SACHIN D.
I was very satisfied with the service and with the gentleman who was helping me on front desk Thank you Thank youMOHAMMAD A.
The team at this location is awesome. I will be back for future rentals.JUAN R.
Sorry to say I had a horrible experience with the truck I rented. It was poorly maintained (4 quarts of oil low), the cab was dirty, the driver's door let in large amounts of outside air while on the road and the A/C did not work. When I returned the truck no attendant came outside to greet me to complete the check-in. After waiting 20 minutes I finally had to go inside the building to look for someone to help me. I was finally able to speak with an employee who later introduced me to the owner, Alex Moore. Alex patiently listened to my complaints. He and I inspected the truck together and afterwards he refunded the mileage fees and part of the rental fees. My experience with all of the employees I encountered at this U-Haul location was generally positive and I found them to be very courteous and helpful. Unfortunately, the truck I rented was in such poor condition that it never should have been allowed to leave the facility in the first place.TERRENCE E.
Everything was excellent thanksDEBORAH H.
El cliente no dejó un comentario.Clara C. | First Impressions
El cliente no dejó un comentario.Shaun B. | Overall Experience
El cliente no dejó un comentario.Jocelyn R. | Online Move In
Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and niceBrent S. | First Impressions
El cliente no dejó un comentario.Henrietta G. | Overall Experience
I always have a pleasant experience with U-haul employees.RICARDO G. | Overall Experience
El cliente no dejó un comentario.LINDA J. | Overall Experience
Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.Timothy I. | Overall Experience
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.CHREE H. | Overall Experience
You need to take the staff to school… No one ever knows what's going on or what they're talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last monthtyler l. | Overall Experience
Great service! Easy to get in and out.Spencer H. | First Impressions
GraciasChris F. | First Impressions
I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.Gina F. | Overall Experience
El cliente no dejó un comentario.James S. | First Impressions
Very professional serviceSHELDON W. | First Impressions
My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn't as large and we couldn't fit all our items into it. They didn't have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experiencelinda w. | First Impressions
El cliente no dejó un comentario.jason k. | Overall Experience
The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.Diane D. | First Impressions
Thank you for your friendly helpCAMILO C. | First Impressions
El cliente no dejó un comentario.Kathy T. | First Impressions
Outstanding location.ALEXANDER M. | First Impressions
El cliente no dejó un comentario.Harold E. | Overall Experience
El cliente no dejó un comentario.michael s. | Overall Experience
El cliente no dejó un comentario.Eugina W. | First Impressions
El cliente no dejó un comentario.Rhonda M. | First Impressions
El cliente no dejó un comentario.RICARDO G. | First Impressions
El cliente no dejó un comentario.Sorothavy S. | Overall Experience
El cliente no dejó un comentario.Timothy A. | First Impressions
I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank youAlice F. | Overall Experience
El cliente no dejó un comentario.Watson A. | Overall Experience
Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.DOMINADOR J. | First Impressions
El cliente no dejó un comentario.Linda M. | First Impressions
El cliente no dejó un comentario.bruce m. | Overall Experience
They were very helpful and had a very good servicelucila b. | First Impressions
Staff was courteous everything I needed was donebrian t. | First Impressions
El cliente no dejó un comentario.Juan R. | Overall Experience
The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.LAURA E. | First Impressions
Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)SHARALYN O. | Overall Experience
The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.Carolyn B. | Overall Experience
Great and very pleasantRudy M. | Overall Experience
A little surprised at the charges for returning the truck to the incorrect facility.RAUL C. | First Impressions
El cliente no dejó un comentario.Brett P. | Overall Experience
El cliente no dejó un comentario.JUSTICE O. | Overall Experience
El cliente no dejó un comentario.Nona N. | Overall Experience
Great to do business with a company who value customer satisfaction.Sharon P. | Overall Experience
The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.Theresa W. | Overall Experience
Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.CHRISTOPHER G. | Overall Experience
Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.CHRISITNA W. | First Impressions
El cliente no dejó un comentario.Mark V. | First Impressions
Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.Amanda K. | Overall Experience
Thank you very much it has been a great experience best storage I have had yetmichael h. | Overall Experience
El cliente no dejó un comentario.Sally D. | First Impressions
El cliente no dejó un comentario.Luvinia G. | Overall Experience
Thank you for your services.Patrica L. | Overall Experience
Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!Debbie H. | Overall Experience
Quick and easy! Amazing location.jovita s. | First Impressions
El cliente no dejó un comentario.sandra h. | Overall Experience
They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the "extra charge" with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10' $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Gracias por tu tiempo.Jill S. | First Impressions
Great experience. Employees were very helpfulMarvin R. | Overall Experience
The staff at this location was very professional.James C. | Overall Experience
El cliente no dejó un comentario.Wendy W. | Overall Experience
Uhaul is always clean, staff is always friendly and helpful!SARA H. | Overall Experience
Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.William M. | Online Move In
Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.Sean O. | Overall Experience
The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.Fadia I. | First Impressions
A+++++++++++ for the staff and facility!!!Alyssa H. | Overall Experience
Easy access to storage units and helpful staff.Ronald M. | Overall Experience
Very convenient to get to . Always clean.Cooki w. | Overall Experience
The service representative was knowledgeable and helpful.PAUL W. | First Impressions
My experience was awesome.Mack L. | Overall Experience
Very nice experienceAnthony M. | Overall Experience
AmazingWilliam G. | First Impressions
Real friendly always there 2 help u very with our needesSteve L. | Overall Experience
The Customer service employees were very amicable and accommodating. This is a plus to the company.Mack L. | First Impressions
The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.Obrian M. | First Impressions
Great experienceDanny U. | First Impressions
Excellent service, clean, and secure.Wayne N. | First Impressions
Our experience was helpful and professional from start to finish.Jacqueline B. | Overall Experience
Great professional staff, knowledgeable, and helpful. Gracias.Eileen B. | First Impressions
The inside was kept clean but the out side was trashed by my building, I guess from the homeless.robert m. | Overall Experience
Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...Daniel L. | First Impressions
Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!Marilynn T. | Overall Experience
Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.Gilberto C. | Overall Experience
good serviceTimothy B. | Overall Experience
Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or somethingMomo J. | Overall Experience
Exceeded all expectations!Robert T. | First Impressions
I was sold an unavailable storage unit. This resulted in a waste of time of having to "hope" a similar unit was available. There were multiple charges and reversals on my CC. The employee did not knowsteven v. | First Impressions
Thank you for your providing this service.James J. | Overall Experience
1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- callBarbra D. | First Impressions
A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.Allen M. | First Impressions
Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all dayLauren D. | Overall Experience
when checking out there were snags. Left on hold for over thirty minutes on the phone, didn't get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.justine c. | Overall Experience
Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.Rick K. | Overall Experience
Too much money for the few things I had but the place is very niceMike A. | Overall Experience
Great service.amrik t. | Overall Experience
This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.Loida Q. | Overall Experience
They are greatAngelina R. | Overall Experience
This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.TIM B. | Overall Experience
Very clean and secure facility. Lawrence was very helpful and friendly, as well.Kevin T. | First Impressions
Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.TIM B. | First Impressions
All employees were very helpful and courteousrita w. | First Impressions
You made my life so easy, everything I needed in one location you are the best Go team MurrietaSam J. | First Impressions
This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.Ronald T. | Overall Experience
The storage facility is clean and very well maintained.Michelle G. | Overall Experience
Outstanding!Michael S. | Overall Experience
The woman that helped me at the front dest was very helpful and nice !Eric A. | First Impressions
The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.Floyd W. | Overall Experience
My experience was great as well as the interaction with staff. All were amicable.Mack L. | Overall Experience
The lady heard my concern about tow dolley and initiated a complaint to address my concern.Nel Hexner J. | Reservación
Great service.Joe H. | Overall Experience
Great service would recommend to others.cooki w. | Reservación
Great customer service! And thank you 😊Ben M. | Overall Experience
Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.Caesar B. | Overall Experience
Great service ❤️Benjamin M. | Reservación
I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.CHRISTY F. | Reservación
Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services againflorina c. | Reservación
Ray was a big help she did an excellent job and thank you .Mike A. | Reservación
The staff is professional, and the facility is clean.julie l. | Reservación
Uhaul is the absolute best storage facility anywhere!Jennifer B. | Reservación
We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by BriannaRobert E. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!