Customer Reviews for U-Haul Moving & Storage of Murrieta

6,315 comentarios

25086 Jefferson Av   Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)

(951) 239-4648

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 239-4648

25086 Jefferson Av
Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph C. 
Clasificación:
3.0

Vehicle has not been well maintained. Hard to steer and heavy vibration. Not a safe vehicle.

JODY B. 
Clasificación:
5.0

Nice & Friendly staff

Patrick K. 
Clasificación:
5.0

Service was excellent

Randy W. 
Clasificación:
4.0

The wait time to was very long. Nit enough employees

Katie G. 
Clasificación:
1.0

Follow through with order reservations. I ordered a 26 foot truck, was called twice throughout week stating they didn't have what I ordered. I ordered blankets and dolly and location didn't include either in truck. Truck was given to me on an empty tank but paperwork said it was half full.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saman P. 
Clasificación:
5.0

Overall I have found the Uhaul stores I've rented from to be very accommodating and the staff helpful. I was quite impressed with professionalism of their staff especially the manager Michael. He was taking over the management at this facility and had many problems to handle. But that didn't stop him from helping customers when his staff was busy. I'd highly recommend this Uhaul to anyone living near Murietta. California.

Katherine F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
3.0

We had to wait a very long time to get processed, there was a lot of confusion behind the counter, and then it turned out the ubox marked for us was on the wrong trailer or was full (it wasn't fully explained to us) and then when we returned the truck and ubox/trailer, we found out that the ubox was not appropriately attached to the trailer so it could have fallen off.

Joshua F. 
Clasificación:
4.0

Everyone was very personable and friendly good customer service I had no issues this is my first time utilizing this location but I would use them again when needed it was very quick and thorough and even when I returned what I rented several hours later everything went smoothly good great job

Ron R. 
Clasificación:
5.0

The person who helped me was very helpful, friendly, and got me in and out fast.

Deonta B. 
Clasificación:
3.0

I tried to do the app pick up, and it never works at this store I had to go in again and have the girl check me in.

WENDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

There is NO improvement needed at the Murrieta U-haul. The staff is friendly efficient and knowledgeable. I've worked with a dozen or more facilities over the years and this is the best one by far. Drew & Jeremy have put together an excellent team!

DEBORAH W. 
Clasificación:
5.0

Great service

ELISA D. 
Clasificación:
4.0

This location was good, I only want to note that I scheduled a truck at least a week in advance and was called and confirmed day before move toa location 20 miles north of what I needed and Riverside rep was not helpful, it was a local rep that found Murrieta location and offered extra miles for free which i believe I was chanrge for anyways.

Enjole V. 
Clasificación:
5.0

clear clean concrete parking locations for trailer returns representative was helpful and efficient even with rental spaces

Bryan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

joemar M. 
Clasificación:
4.0

Great customer service from a team that still use common sense over a pre printed list from head office. Will definitely use again 

Jason C. 
Clasificación:
5.0

Can't think of anything

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monica C. 
Clasificación:
5.0

We rented a pull behind trailer, they hooked it up for us and I hooked it when we brought it back. We didn't have to do anything. Employees were extremely pleasant and checked to make sure the lights worked as well. Will rent again.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

Excellent customer service

Walter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Give your employees a living wage.

joseph K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean B. 
Clasificación:
4.0

El cliente no dejó un comentario.

marivel R. 
Clasificación:
5.0

No comment

Michael S. 
Clasificación:
5.0

Friendly customer service

fedrick M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie M. 
Clasificación:
5.0

Very cordial and professional and efficient

Bryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystina R. 
Clasificación:
4.0

Nothing all good

Karen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip E. 
Clasificación:
4.0

Young lady with blue eyes was very nice and fast, and very smart! Outside guys never did a safety check and rude!

Audrey W. 
Clasificación:
5.0

Our salesperson was very helpful and personable.

Dustin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica P. 
Clasificación:
5.0

My experience there was excellent. Arianna Was helpful and went the extra mile for me.

bety G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA M. 
Clasificación:
4.0

I am not going back in this place because of the fact that I was over charged for a dolly I know for a fact I returned. I heard it fall over when I drove the two milesfrom my storage, after I swept around it and moved it. And the app didn't work so I went inside. The lady assisting me stated that if the truck is parked in the return lane I would be emailed a final receipt. Sooo this other dude says well let's go check it..... I was trying to catch my ride so I assumed that they were professional but that wasn't the case. I am charged two times for completely different prices and one bill has a $190 missing dolley fee..... ipaidso much to use it for onetime and now they say I owe because they couldn't lookin the right truck and now I can't pay my worker and would have been overdrawn if I didn't beg,y customer for an advance. That makes me look very bad .... I am very dissatisfied with the customer care and efficiency to remedy my issue.

Stephen A. 
Clasificación:
5.0

The wait was a bit much but the customer service was exceptional!

Vicenta O. 
Clasificación:
5.0

Helpful and friendly service. I love it.

Patrick H. 
Clasificación:
4.0

It took quite awhile to get checked in and get our trailer which put us behind schedule. But they made it up to us and we're gracious when we had to return it 25 min late. The guy that was there at the return was very kind and helpful.

Kelli T. 
Clasificación:
3.0

Proper staffing, better customer service from employees, employees did not seem happy to work for the company and projected a negative attitude towards the guests. The equipment we rented was very dirty and did not look like it was ever cleaned after last use.

cole J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rico Z. 
Clasificación:
5.0

The vehicle I needed was available when needed, it was in great condition, the price was competitive, the pick-up and drop off were easy, and the staff members both during checkout and return were extremely helpful and friendly. I'll definitely be back when I need a truck or van again! Great place.

Robert F. 
Clasificación:
5.0

On site was great, on line reservation system needs work.

Scott H. 
Clasificación:
2.0

Communication And time management

JOSEPH A. 
Clasificación:
5.0

***LONG REVIEW ALERT*** This is always our go-to location in So-Cal/Riverside County. The staff is always friendly and helpful and the facilities are conveniently located and always clean. This location is typically well-staffed and the team is very knowledgeable with standard/advanced services offered. This section of my review does NOT necessarily reflect this particular location directly, however, I want to note this information for the record because it is part of my experience and I'd like someone to be held accountable for the issues incurred or direct me to where I can file a formal complaint. Long story short, I was told by the scheduling/customer service center that I could not drop off at this location (which again is always my preferred/requested location) “because this U-Haul Center is always full and will not have room to receive the rented truck plus auto tow." Therefore, we were assigned to drop off at the Guava Street location in Murrieta, CA. When we arrived to the Guava St. location, the store manager would not allow us on the premises initially because her location "does not accept tow rentals." I showed her the email and text confirmations that clearly stated this was our assigned drop off center and that was the only reason she volunteered to assist us in finding where we should be directed. Mind you, we just drove for 3-days across country, a 15-foot truck with my vehicle on an auto tow and we are in a tight space. It is difficult to back up IF you are not experienced in maneuvering the auto tow attached to the truck. We did not want to get stuck in the parking lot so we had to block the driveway in the middle of the street while we waited for the manager to call her command center. When she finally got in touch with someone, they realized that they sent us to the wrong U-Haul center, so we had to creatively figure out how to get the truck and tow/vehicle out of this area and safely turn it around, at which point we were allowed on the premises to accomplish this. We were then sent to a location not too far from this one on Jefferson Avenue, for which the manager claimed was "her dealer" and reassured us that they would be able to remove the tow with no problem. When we arrived, we spoke with Zack, who seemed ready and willing to remove the tow. He asked us to allow him to pull the truck to the back, where he would disconnect the equipment. He was accompanied by an older male, who waited for him in a vehicle in front of the store, while he assisted us. He announced this gentlemen as being “a friend who was hangin' out with him for the day.” For whatever reason, he went back into the U-Haul store for a few moments and when he returned, he was adamant about NOT having the authority to remove the auto tow because he didn't want to be "held liable or get in trouble." He REPEATEDLY told us that he has been given strict direction from his GM NOT to remove the tow and that he could NOT drive our vehicle from it. We had no problem driving the vehicle off the tow, as we were responsible for driving it onto the tow to begin with (at the location we picked it up from). However, in order to drive the vehicle off the tow, we would need to FIRST have him disconnect the equipment (i.e. chains attached to the axles, ropes on the tires, etc.). Zack absolutely REFUSED AND had the audacity to tell us that he would instruct us how to lay on the ground, and get underneath the car to do it ourselves! The nerve! I was infuriated! The fact that (1) This is totally unsafe and unprofessional (2) I am a mid-aged women with previous back and knee injuries (3) I am NOT the expert in this area (4) I should not be held responsible for disconnecting equipment U-Haul connected in the first place AND (5) He was willing when we arrived, then said it was “against policy.” After going back and forth with Zack to make a reasonable compromise, which was a waste of time, as his answer remained the same, we asked to speak with his GM directly. Conveniently, his GM "just left and wouldn't be back until tomorrow." So we contacted U-Haul Customer Service and the Rep we spoke with (can't recall her name at this time) said it is absolutely NOT against policy to disconnect the auto tow. It is only against policy to drive the customer's vehicle off of the tow. However, she could not get Zack to understand or comply with this, so she transferred us to a dispatcher (Brittany) who was very helpful and concerned about the situation, so she then called Roadside Service to assist us on the premises! Meanwhile, we have 1 hour prior to closing of all locations in this area. Miraculously, Zack had an idea! Hmmm. . .I bet you did Zack! I'm sure your idea had a little something to do with us getting everyone involved who was willing to assist us and this would reflect badly on you. So, he decides it would be helpful to contact the other Jefferson location, the one we preferred and requested in the first place, as they would be able to assist us “for sure.” So, he called this location and transferred our reservation there. We then drove over to the third location, explained what had taken place so far and they removed the tow from the truck with NO hesitation or questions asked AND for the first time, apologized for ALL of the inconveniences. THANK YOU SO MUCH Humi and Jeremy for your help and humor, kindness and professionalism! We also appreciate Richard for checking the truck in. :-) Two days later however, we received a call from Drew the manager at this location, who called wondering why I had not returned the equipment. I gave him an earful and he assured me that he would check the inventory and didn't want me to "worry about anything else." Well. . . Wouldn't you check the inventory BEFORE calling the customer and questioning where the equipment is or causing more concern? I'm just sayin. . .Maybe it's just me! Anyhow, this has been quite THE EXPERIENCE and I needed to express it in writing so that others would be aware and make an informed decision, but most importantly, so that it is documented for the record that this was unacceptable. After going through such a major headache and hassle, I should be accommodated in some way and having U-Haul offer compensation would be a great place to start. The truck alone was $2700 to rent because, to make matters worse, U-Haul canceled my original reservation for $1695 and rather than admitting to their mistake and honoring the rate of the initial reservation, they made me make a NEW reservation and essentially, I was penalized for their error and had to pay the difference. Re-Damn-Diculous and straight up Non-Sense! In the words of “Byrd Man” making an a$$ of himself, “I'm finish and I'm done!” SMH!!!

Catrina C. 
Clasificación:
5.0

Nothing to improve. Everything and everyone was great

Andrew C. 
Clasificación:
5.0

Fantastic service from begging to the end. Very helpful staff! *****

Altin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene K. 
Clasificación:
5.0

Excellent Customer Service!!

Sandy K. 
Clasificación:
1.0

Didn't even know the equipment was returned for 3 days! They called me looking for it when it was returned attached to the truck. DUH!

Derrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT E. 
Clasificación:
5.0

It was easy! Will use this place again!

Christina L. 
Clasificación:
5.0

I want to let you know Humi, who took the truck to check it in After I returned it, was very friendly, helpful He is a great asset to your office! I will rent again from your office and hope to see him again!

Donna L. 
Clasificación:
5.0

The young man who helped me was the most pleasant man. Attitude was one of exceptional service

HEATHER Y. 
Clasificación:
5.0

For the staff to be familiar with what equipment to recommend that would properly accommodate what is contained when given the size of a storage e.g. 10x20, 10x24 etc.

Roland A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

heather T. 
Clasificación:
5.0

Very happy.

lee B. 
Clasificación:
2.0

Terrible U-haul experience all around. Sign says wait here and someone will be right out. Ya like 15 minutes later.

Derrick W. 
Clasificación:
1.0

I had paid the day before $80 something, when I go in the next day to pick up the truck they had me pay another $60 or something. There reason was for gas expenses like a discount the day before but I didn't have reservations the day before. And the blonde headed female here was so unprofessional, the management was terrible who gave these employees work under them as well. I shouldn't have to wait 1 hours to have this situation handled. And I shouldn't have had to pay more out of pocket when it's there employees fault, it was a terrible experience and I would never recommend anyone to go to this location.

Kambiz N. 
Clasificación:
5.0

I really don't believe you have to improve anything. My service was fast, friendly and Emanuel did an excellent job of installing my tow hitch.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Super nice team well done! Thank you for going above and beyond to help me pack.

Denise F. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOJIRO I. 
Clasificación:
5.0

Great staff. Loads of units

Marc C. 
Clasificación:
5.0

There is always a great crew working at this location

EDDIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacey M. 
Clasificación:
5.0

Clean facitlity

DARLENE T. 
Clasificación:
5.0

The staff was very knowledgeable, helpful, and very well organized

Dan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
4.0

The online pick up/return process is tedious and visually difficult to navigate through.

Dana G. 
Clasificación:
5.0

Very helpful

Carlos F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benite P. 
Clasificación:
5.0

Most impressive U-Haul I have ever rented form.

Jack M. 
Clasificación:
5.0

It went well. Thanks

Wayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

glennon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benite P. 
Clasificación:
5.0

A U-Haul Customer service desk employee should always be present even when the place is busy to avoid back up line and customers are waiting

MARVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel B. 
Clasificación:
5.0

Both of the customers rep.outgoing and incoming were great,very helpful. Thank you great prices

JAVIER C. 
Clasificación:
2.0

I planned ahead worked with the online service to get the storage unit I wanted……. With DRIVE UP ACCESSIBLE AND she was great and helpful with getting the equipment and Accessories we needed to do the job done we had the wrong dolly on the the truck, we

GEORGE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert I.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Constance M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kera W.  |  Overall Experience 
Clasificación:
5.0

I have rented storage spaces in the past and got it has got to be said this UHAUL facility was by far the best! The staff was so helpful and kind! Very clean, very reasonable prices. Gracias

Sylvia N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben L.  |  Overall Experience 
Clasificación:
5.0

The staff is very nice, helpful, and professional.

engila h.  |  Overall Experience 
Clasificación:
4.0

I cancel my storage rental, l was so focus on moving everything that for a moment l forgot the space number, so l asked him if he can find it withe card that was given to me or by the phone number, that's when his personality changed on the negative side, after a couple minutes he just said "ok give me your name and last name "

Jose N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAISHA R.  |  First Impressions 
Clasificación:
5.0

Best customer service at the location. Friendly and very helpful!!! Thank you for the great service. I would definitely use this facility again.

Miguel N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jared C.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me for the past two years! Thanks to the TEAM!!!

Teresa L.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful staff and very clean facility. Good Job!

Kevin L T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrna A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H.  |  First Impressions 
Clasificación:
5.0

Great people and very knowledgeable of their products.

Felipe G.  |  Overall Experience 
Clasificación:
5.0

Richard was so very helpful and accommodating. There wasn't a check available and he worked hard to get one for me. And when I picked up the truck I also rented my storage unit, and he was very patient and showing me how to use the key card and show me where my new unit was located. Very pleasant to deal with.

Lori L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty A.  |  Overall Experience 
Clasificación:
4.0

The only probably I would have to say is they do not give you the pro rated amount when you leave so you pay for a whole month even though you have nothing in there and your not using it anymore.

Thalia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLAN A.  |  First Impressions 
Clasificación:
5.0

These people are more than reasonable with their tenants.

Wendy V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

McKenna G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
1.0

The bottom line is that you raised your rates two times in less than a year. Blame whatever you want, but the rates aren't worth what I am utilizing from you. I can go buy a storage shed for less than your over inflated prices, which I did.

Luke D.  |  Overall Experience 
Clasificación:
5.0

Clean, convenient and friendly folks.

ANDREW E.  |  Overall Experience 
Clasificación:
4.0

The only reason it's not excellent is because I never received a pro-rated check for the remainder of the month. I only used about a week of the last month but it was paid through to the next month

Bobby D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita R.  |  Overall Experience 
Clasificación:
3.0

The navigation around the complex has always been problematic. The staging of trucks, pods, on one way access and exit roads and the what can only be described as pac-man maze To get in and get out, to and from storage. A couple time one must take car off-road (rocks) to leave and get in to the only side entrance to storage building, and the narrow opening to get vehicles - including small to medium moving boxes trucks could be risky for the new renters if box. Staging empty trailers in or near the two or three retail parking is not ideal. I watched a small car back in to a bumper-level tripod holding neck, knocking it off To hit the ground, When moving out of a unit it would be "friendly" to offer a store credit to offset proration that isn't returned when checking out a couple weeks early. It's a common practice elsewhere but u-haul is the leader. When paying rent in advance it is a nice incentive to pay for 12 and get the 13 month equivalent credit. However, my experience it required intervention and reminders by me to assure the credit was taken and transparent. I'd rent again and location is ideal for area. If you use mystery shoppers to monitor and improve look to monitor those areas

COLIN K.  |  Overall Experience 
Clasificación:
5.0

The app is a spectacular idea, but it does need a lot of tech help. It logged me out while in the middle of transactions and it does not offer face ID. It should have the option to stay logged in and apply for automatic payments.

SHELDON W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Esmeralda V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeannine P.  |  Overall Experience 
Clasificación:
5.0

The staff was always helpful and courteous. ¡Gracias!

RICARDO G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren T.  |  Overall Experience 
Clasificación:
5.0

Alex and his team are great! It's always a pleasure giving them my business

ALEXANDER P.  |  Overall Experience 
Clasificación:
2.0

My storage was not available when arrived. Wasted my time and gas expanse. Unsatisfied service.

KAREN L.  |  Overall Experience 
Clasificación:
5.0

Best service, staff, and storage facility. Made my moving experience a breeze. Thank you Murrieta UHUAL

Laticia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C.  |  First Impressions 
Clasificación:
2.0

The staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!

ANN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S.  |  First Impressions 
Clasificación:
5.0

Rent a storage space was fast and easy. Staff was always helpful. The facility was always clean and felt secure.

Daisy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer H.  |  Overall Experience 
Clasificación:
5.0

Tim and the staff at this location are awesome!

Spencer H.  |  Overall Experience 
Clasificación:
5.0

Best experience I've had at any storage facility. Very clean facility and great friendly staff to help out when ever we needed help. Would highly recommend the facility for any of your moving and storage needs.

Christopher T.  |  Overall Experience 
Clasificación:
5.0

Easy access...No stairs..!

Lee M.  |  Overall Experience 
Clasificación:
3.0

Workers never helped you when you walked in or greeted you. Very rude. Customer service is huge with Me and they always failed at this on more then 6 occasions.

Joseph T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clara C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn R.  |  Online Move In 
Clasificación:
4.0

Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice

Brent S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henrietta G.  |  Overall Experience 
Clasificación:
5.0

I always have a pleasant experience with U-haul employees.

RICARDO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA J.  |  Overall Experience 
Clasificación:
5.0

Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.

Timothy I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHREE H.  |  Overall Experience 
Clasificación:
4.0

You need to take the staff to school… No one ever knows what's going on or what they're talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month

tyler l.  |  Overall Experience 
Clasificación:
5.0

Great service! Easy to get in and out.

Spencer H.  |  First Impressions 
Clasificación:
5.0

Gracias

Chris F.  |  First Impressions 
Clasificación:
5.0

I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.

Gina F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

Very professional service

SHELDON W.  |  First Impressions 
Clasificación:
1.0

My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn't as large and we couldn't fit all our items into it. They didn't have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience

linda w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jason k.  |  Overall Experience 
Clasificación:
5.0

The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.

Diane D.  |  First Impressions 
Clasificación:
5.0

Thank you for your friendly help

CAMILO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy T.  |  First Impressions 
Clasificación:
5.0

Outstanding location.

ALEXANDER M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugina W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sorothavy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A.  |  First Impressions 
Clasificación:
5.0

I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you

Alice F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Watson A.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.

DOMINADOR J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bruce m.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and had a very good service

lucila b.  |  First Impressions 
Clasificación:
5.0

Staff was courteous everything I needed was done

brian t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R.  |  Overall Experience 
Clasificación:
5.0

The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.

LAURA E.  |  First Impressions 
Clasificación:
3.0

Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)

SHARALYN O.  |  Overall Experience 
Clasificación:
5.0

The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.

Carolyn B.  |  Overall Experience 
Clasificación:
5.0

Great and very pleasant

Rudy M.  |  Overall Experience 
Clasificación:
5.0

A little surprised at the charges for returning the truck to the incorrect facility.

RAUL C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Brett P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTICE O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nona N.  |  Overall Experience 
Clasificación:
5.0

Great to do business with a company who value customer satisfaction.

Sharon P.  |  Overall Experience 
Clasificación:
5.0

The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.

Theresa W.  |  Overall Experience 
Clasificación:
3.0

Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.

CHRISTOPHER G.  |  Overall Experience 
Clasificación:
5.0

Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.

CHRISITNA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V.  |  First Impressions 
Clasificación:
3.0

Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.

Amanda K.  |  Overall Experience 
Clasificación:
5.0

Thank you very much it has been a great experience best storage I have had yet

michael h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luvinia G.  |  Overall Experience 
Clasificación:
5.0

Thank you for your services.

Patrica L.  |  Overall Experience 
Clasificación:
5.0

Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!

Debbie H.  |  Overall Experience 
Clasificación:
5.0

Quick and easy! Amazing location.

jovita s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra h.  |  Overall Experience 
Clasificación:
1.0

They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the "extra charge" with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10' $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Gracias por tu tiempo.

Jill S.  |  First Impressions 
Clasificación:
4.0

Great experience. Employees were very helpful

Marvin R.  |  Overall Experience 
Clasificación:
5.0

The staff at this location was very professional.

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy W.  |  Overall Experience 
Clasificación:
5.0

Uhaul is always clean, staff is always friendly and helpful!

SARA H.  |  Overall Experience 
Clasificación:
5.0

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

William M.  |  Online Move In 
Clasificación:
3.0

Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.

Sean O.  |  Overall Experience 
Clasificación:
4.0

The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.

Fadia I.  |  First Impressions 
Clasificación:
5.0

A+++++++++++ for the staff and facility!!!

ALYSSA H.  |  Overall Experience 
Clasificación:
5.0

Easy access to storage units and helpful staff.

Ronald M.  |  Overall Experience 
Clasificación:
5.0

Very convenient to get to . Always clean.

Cooki w.  |  Overall Experience 
Clasificación:
5.0

The service representative was knowledgeable and helpful.

PAUL W.  |  First Impressions 
Clasificación:
5.0

My experience was awesome.

Mack L.  |  Overall Experience 
Clasificación:
5.0

Very nice experience

Anthony M.  |  Overall Experience 
Clasificación:
5.0

Amazing

William G.  |  First Impressions 
Clasificación:
5.0

Real friendly always there 2 help u very with our needes

Steve L.  |  Overall Experience 
Clasificación:
5.0

The Customer service employees were very amicable and accommodating. This is a plus to the company.

Mack L.  |  First Impressions 
Clasificación:
5.0

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Obrian M.  |  First Impressions 
Clasificación:
5.0

Great experience

Danny U.  |  First Impressions 
Clasificación:
5.0

Excellent service, clean, and secure.

Wayne N.  |  First Impressions 
Clasificación:
5.0

Our experience was helpful and professional from start to finish.

Jacqueline B.  |  Overall Experience 
Clasificación:
5.0

Great professional staff, knowledgeable, and helpful. Gracias.

Eileen B.  |  First Impressions 
Clasificación:
4.0

The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

robert m.  |  Overall Experience 
Clasificación:
5.0

Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Daniel L.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Marilynn T.  |  Overall Experience 
Clasificación:
2.0

Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

Gilberto C.  |  Overall Experience 
Clasificación:
5.0

good service

Timothy B.  |  Overall Experience 
Clasificación:
1.0

Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Momo J.  |  Overall Experience 
Clasificación:
5.0

Exceeded all expectations!

Robert T.  |  First Impressions 
Clasificación:
1.0

I was sold an unavailable storage unit. This resulted in a waste of time of having to "hope" a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

steven v.  |  First Impressions 
Clasificación:
5.0

Thank you for your providing this service.

James J.  |  Overall Experience 
Clasificación:
2.0

1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

Barbra D.  |  First Impressions 
Clasificación:
3.0

A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.

Allen M.  |  First Impressions 
Clasificación:
5.0

Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day

Lauren D.  |  Overall Experience 
Clasificación:
4.0

when checking out there were snags. Left on hold for over thirty minutes on the phone, didn't get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.

justine c.  |  Overall Experience 
Clasificación:
5.0

Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.

Rick K.  |  Overall Experience 
Clasificación:
5.0

Too much money for the few things I had but the place is very nice

Mike A.  |  Overall Experience 
Clasificación:
5.0

Great service.

amrik t.  |  Overall Experience 
Clasificación:
5.0

This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.

Loida Q.  |  Overall Experience 
Clasificación:
5.0

They are great

Angelina R.  |  Overall Experience 
Clasificación:
5.0

This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.

TIM B.  |  Overall Experience 
Clasificación:
5.0

Very clean and secure facility. Lawrence was very helpful and friendly, as well.

Kevin T.  |  First Impressions 
Clasificación:
5.0

Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.

TIM B.  |  First Impressions 
Clasificación:
4.0

All employees were very helpful and courteous

rita w.  |  First Impressions 
Clasificación:
5.0

You made my life so easy, everything I needed in one location you are the best Go team Murrieta

Sam J.  |  First Impressions 
Clasificación:
5.0

This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.

Ronald T.  |  Overall Experience 
Clasificación:
5.0

The storage facility is clean and very well maintained.

Michelle G.  |  Overall Experience 
Clasificación:
5.0

Outstanding!

Michael S.  |  Overall Experience 
Clasificación:
5.0

The woman that helped me at the front dest was very helpful and nice !

Eric A.  |  First Impressions 
Clasificación:
4.0

The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.

Floyd W.  |  Overall Experience 
Clasificación:
5.0

My experience was great as well as the interaction with staff. All were amicable.

Mack L.  |  Overall Experience 
Clasificación:
5.0

The lady heard my concern about tow dolley and initiated a complaint to address my concern.

Nel Hexner J. | Reservación
Clasificación:
5.0

Great service.

Joe H.  |  Overall Experience 
Clasificación:
5.0

Great service would recommend to others.

cooki w. | Reservación
Clasificación:
5.0

Great customer service! And thank you 😊

Ben M.  |  Overall Experience 
Clasificación:
5.0

Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.

Caesar B.  |  Overall Experience 
Clasificación:
5.0

Great service ❤️

Benjamin M. | Reservación
Clasificación:
5.0

I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.

CHRISTY F. | Reservación
Clasificación:
3.0

Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage

Brandie B.  |  Overall Experience 
Clasificación:
5.0

Great service.

DOUGLAS B.  |  Overall Experience 
Clasificación:
1.0

Terrible experience. Terrible customer service.

pouya r.  |  Overall Experience 
Clasificación:
5.0

The carts in the indoor storage are really useful.

Andrew J.  |  Overall Experience 
Clasificación:
5.0

Excellent facility, great staff💯.

Laneal B.  |  Overall Experience 
Clasificación:
5.0

Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again

florina c. | Reservación
Clasificación:
5.0

Everyone one there was great! In particular a girl who might be a manager (played soccer).

Judith R.  |  Overall Experience 
Clasificación:
5.0

Ray was a big help she did an excellent job and thank you .

Mike A. | Reservación
Clasificación:
5.0

The staff is professional, and the facility is clean.

julie l. | Reservación
Clasificación:
5.0

Uhaul is the absolute best storage facility anywhere!

Jennifer B. | Reservación
Clasificación:
5.0

Your delivery driver Ross was great!!!

Julia M.  |  Overall Experience 
Clasificación:
1.0

We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna

Robert E. | Reservación
Clasificación:
5.0

The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Gracias

Sharon B.  |  Overall Experience 
Clasificación:
5.0

Entire staff ws very friendly and helpful. Gracias

Frank C.  |  Overall Experience 
Clasificación:
4.0

Cleanest facility I've ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.

Cari F.  |  Overall Experience 
Clasificación:
5.0

thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.

alexander f.  |  Overall Experience 
Clasificación:
2.0

The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.

christy j.  |  Overall Experience 
Clasificación:
4.0

Everyone was very friendly iam happy eith the service i received.

Gregory D.  |  Overall Experience 
Clasificación:
3.0

Need lights in the units. Hours not long enough and way too expensive.

Mike R.  |  Overall Experience 
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