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Inside was clean outside still had mud but I was grateful they had it as a backup since they were out of the length of truck I needed. Staff was very courteous and accommodating. I would definitely rent from them again.
We set up our appointment and was doing mobile check in truck when the guy came up to us in parking lot telling us we should just go in a not bother with messing around with our phone which we have done at other locations without any issues he said it would be faster. We disagree because that not only caused mix ups but took longer. Once inside the cashier was on his personal phone for several minutes before even helping us out. They also got the time incorrect we arrived as well as left. When we dropped off they tried to bill us again and had to show that we already paid then tried to charge extra saying we were late which we were not they mixed us up with another customer which we thought they corrected it at the site but then we got a message saying the next day we still did not turn in trailer which we called the number of the main line and they hopefully corrected the situation. They are very unorganized and should follow the systems they have in place. Them having us go in did not make it faster and we already were almost completed all it did was expose us unnecessarily. We did however like the way they have drop off station. But we had a universal connector but had to purchase one specifically for your type of trailer. My goal is to help you improve in the future, so thing run smoother and not become a headache to your customers. We went here since it was close, vs our normal rental yard. We may give it one more try in the future and if its as bad as this we are done with this location and future trailer rentals through uhaul.
Easy peazy!!
Always great
Well....can't think of anything. I didnt have the app ,at that time so I was just a little late (got locked out of my house)..forgot to keep my garage remote), so after 7 I wasnt sure where to park. I dont like to back up where other trucks are, so I just parked adjacent All good... all worked out🤙ðŸ˜ðŸ¤™ðŸ˜
Great customer service
I reserved a truck at 1130am at a location i chose , signed up online with all information required and received confirmation. When i arrived at 1135 the door was locked with sign saying they were out to lunch from 1200 to 1pm. I called the customer service and they stated they got to lunch at 12pm but it was 1135 what the hell.. So i asked the operator to find me another location which was another 15min away.. the service was good at the second location the clerk told me to take a picture of the gas gage to mark the mileage and gas tank and i did. I had the truck 3 hrs drove 51 miles round trip I added $22 dollars of gas before i took it back to match the gas gauge photo perfectly. I was in a hurry because of the first location making me late so the clerk said he would email my receipt since he had my card on file. When i received my receipt the next day. I was surprised to see an additional charge 35 dollars for gas. There is no way i was off at all or by that much its ridiculous, i have the photo with miles and line on gas gauge.
Not changing location on the morning of pick up
The Murrieta location on Jefferson street staff was amazing. Shelby was very helpful and nice. I recommended them to a neighbor that is moving as well
thank you for working with us
Excellent customer service. I had a few little miss haps (nothing to do with U-haul) and they went out of their way to accomodate my needs. A shout out to the wildomar u-haul located on palomar rd and also the 2 ladies from the regional office. Great teamwork and customer service. You guys ROCK
My first time to check in and pick up using the smart-phone app. When I went inside to complete the transaction and receive the key, the counter person seemed rushed or a little distracted. My equipment was blocked in by another truck and I followed him back outside. Not a big deal, but his instructions to me sounded incomplete - and after he moved the other truck, that was the last I saw of him. Finally, but still not quite sure, I presumed that we were done. My drop off return later that day was processed by Tim, and that was an excellent, pleasant experience.
All good....polite friendly customer service reps and a spotless cleans and safe office environment
Great customer service on a Sunday!
Very efficient procedure for rental, especially if you do it on-line. Very courteous and professional staff.
Nice facility and customer service was great. Communication and service were great. Fast and pleasant.
Always my go to uhaul location! Service & supplies are great
My rental experience and having my hitch put on were both amazing. I chose not to have the hitch put on by the dealership where I bought my car. Last time another dealership cut my bumper twice and cost me a la thousand dollars. And The salesperson asked me step by step what I needed with my hitch. I told him I was going to Arizona but he asked me if I needed electrical and other stuff. Of course I did. And this time it was also going to cost me $1,000 at the dealership instead of $333 at U-Haul. I was willing to wait until September to get my hitch put on because it's difficult to find. The manager of the office found the hitch and I got it put on a date before I needed it. They're awesome. I have a storage unit and if I need to continue it I'm going to move it to U-Haul because their prices are far better than cube smart.
This will be my go to uhaul store from now on , super friendly staff i was in and out of there in 15 min ,
I've used this location before because of the friendly and helpful employees.
It was a pleasant and easy experience from start to finish. Thanks Murrieta Uhaul.....
Alex was great. Uhaul scheduling dropped the ball and would not set up a delivery time. We went to the Murrieta store, and Alex did a local delivery, got the u- boxes to us same day, and apologized for the inconvenience of waiting on our boxes. Thank you Alex for your great customer service and leadership.
I made a reservation for a one way 2 days in advance and paid for it in advance. All to be told the truck wasn't available about an hour before my reservation while on my way from Los Angeles to Murrieta. I had family driving down to help me move so this was a huge inconvenience. Also, being told the next available at 3:30 was not an option for me, as I said, there was family driving out to help me because we no longer live in the area. They offered no alternatives other than the 3:30 slot which did not work for me. I ended up having to do a round-trip, which cost me more money and more time. It was just a huge inconvenience and I'm disappointed in the way all this played out.
I have rented from this location before and am very pleased with customer service. Eric Witt
The exterior of cargo van was very dirty. I had to wash it myself immediately after driving off the lot. Everything else was standard u-haul.
Waited almost an hour to get the truck, air pressure light came on within the first day and continued to be an issue. Ended up having to get the tire replaced which took days off our trip home. When asked, the Uhaul rep said that it's something that should've been checked at the store previous to us getting the truck.
Everything was timely and in order. Much appreciation for the service.
uhaul availability in California is a major concern and increased the cost of my rental by $650.00 more than what it should have been.
Easy to reserve online and open on a Sun! Love it!
They are always nice and helpful at this location. Now the one location in Menifee off Holland .. that couple that runs it is rude , they should not be working for uhaul . I've tried to rent from there several times and they act like you owe them something. They forget the customer is what pays there salary. Very ignorance ! I avoid them at all cost.
This was so fast and so easy. I saved a fortune renting a truck and moving myself. The rental was a great price very nice and clean. So easy to return. I would definitely recommend them and I would use them again any time even just for a pick up truck.
the pick up was very slow. I checked in on-line but was told I had to wait in line. It took me over 50 minutes from arrival and i was just had 5 parties in from of me. By the time i left there were over 10.
Great customer service and friendly
The trailer we rented a month prior wasn't available to us. They did upgrade us to a bigger trailer for the same price. That was a blessing and a curse. Was nice to have more room per load but man that's a nasty trailer to back in if you aren't experienced. The trailer was filthy from the prior use but not a deal breaker. The location has a very long line so make sure to be early if you have a schedule to keep.
I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you
Very fast service. I walked in, told them I had a reservation, they walked out with me and connected the trailer. And I was out of there in 7 minutes!! Thank guys!!
We reserved a truck on line and was told to go to Oceanside to pick it up at 0900. Later that day somebody called us and said the truck would not become available until 1300. BTW the movers were already scheduled. Then we reserved a truck in Murrieta, located at 30195 Auld Road in Murrieta, Ca (satellite location bail bonds place?) to pick up our 26' truck. Upon arriving there was no truck and the lady indicated that the truck was rented an hour before. The lady behind the locked door didn't care about my situation or that I had a reservation. The lady was unprofessional and a detriment to uhaul brand. I next went to 25086 Jefferson Ave Murrieta, ca 92562 where my unboxed were located. Upon arrival Sara helped me with my situation and the manager allowed me to use a truck with damage on the rooftop. The management of this location was awesome! We spend a significant amount of money at uhaul storage and would appreciate if corporate would contact the bail bonds location and said something to them about customer service. I did not appreciate the condescending nature of this lady behind the locked door. I am certain the entire exchange was recorded on camera
Reservation was changed to this location with no notification. First location opened 30 minutes late and waited in line 30 minutes only to be told to go to Temecula.
Great people, great service.
The staff were extremely helpful at this location. And the movers, Honest A's Affordable Moving were fantastic! Polite, helpful, and extremely efficient. I highly recommend them!
I have never dealt with a company who legit did not care not try to make it right with me as this company had done. Moving is already stressful and they added 10 times additional stress to me as I moved to a completely different State...from not confirming my pickup location, to not having my truck available that put my moving date back an entire day and I wasn't able to start work on time. I turned the truck in days early and they made money off the early return but yet couldn't and would not compensate me not even a days wage and they are a multi million dollar company if not more. DO NOT USE Uhaul!!!! I will NEVER again and will tell all I know. I'm still so disappointed.
Very helpful, and accommodating.
Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.
Both rented and drop locations did not know the procedures for simple rental agreements. The manager in VICTORVILLE CA was high as a kite a d totally oblivious to his staff. This rental I had was a nightmare incarnate.
No improvement needed. Staff was friendly during pickup and awesome during return. Thank you
They were very helpful and had a very good service
Staff was courteous everything I needed was done
The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.
Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)
The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.
Great and very pleasant
A little surprised at the charges for returning the truck to the incorrect facility.
Great to do business with a company who value customer satisfaction.
The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.
Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.
Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.
Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.
Thank you very much it has been a great experience best storage I have had yet
Thank you for your services.
Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!
Quick and easy! Amazing location.
They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.
Great experience. Employees were very helpful
The staff at this location was very professional.
Uhaul is always clean, staff is always friendly and helpful!
Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.
Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.
The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.
A+++++++++++ for the staff and facility!!!
Easy access to storage units and helpful staff.
Very convenient to get to . Always clean.
The service representative was knowledgeable and helpful.
My experience was awesome.
Very nice experience
Amazing
Real friendly always there 2 help u very with our needes
The Customer service employees were very amicable and accommodating. This is a plus to the company.
The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.
Great experience
Excellent service, clean, and secure.
Our experience was helpful and professional from start to finish.
Great professional staff, knowledgeable, and helpful. Thank you.
The inside was kept clean but the out side was trashed by my building, I guess from the homeless.
Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...
Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!
Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.
good service
Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something
Exceeded all expectations!
I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know
Thank you for your providing this service.
1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call
A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.
Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day
when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.
Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.
Too much money for the few things I had but the place is very nice
Great service.
This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.
They are great
This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.
Very clean and secure facility. Lawrence was very helpful and friendly, as well.
Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.
All employees were very helpful and courteous
You made my life so easy, everything I needed in one location you are the best Go team Murrieta
This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.
The storage facility is clean and very well maintained.
Outstanding!
The woman that helped me at the front dest was very helpful and nice !
The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.
My experience was great as well as the interaction with staff. All were amicable.
The lady heard my concern about tow dolley and initiated a complaint to address my concern.
Great service.
Great service would recommend to others.
Great customer service! And thank you 😊
Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.
Great service ❤️
I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.
Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage
Great service.
Terrible experience. Terrible customer service.
The carts in the indoor storage are really useful.
Excellent facility, great staff💯.
Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again
Everyone one there was great! In particular a girl who might be a manager (played soccer).
Ray was a big help she did an excellent job and thank you .
The staff is professional, and the facility is clean.
Uhaul is the absolute best storage facility anywhere!
Your delivery driver Ross was great!!!
We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna
The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You
Entire staff ws very friendly and helpful. Thank You
Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.
thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.
The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.
Everyone was very friendly iam happy eith the service i received.
Need lights in the units. Hours not long enough and way too expensive.
