Comentarios del cliente para U-Haul Moving & Storage of Murrieta
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Murrieta
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Samuel R. en
Customer service was great.they accommodated my needs.
Helen A. en
It was very easy to reserve a truck at this location. The gal I dealt with was very knowledgeable and I appreciated her explaining everything to me. I also was able to extend my rental for another day with no issues. Thank you for your service.
Terry O. en
Staff was very friendly, helpful, and efficient. Thanks!
Summer D. en
I was charged on my card when I paid cash for the boxes. Which I still haven’t been refunded. I also was treated very rudely when they had computer issues even though the charges went through my bank account.
DAVE L. en
Great service, good running ,clean truck. Anthony was a real pleasure to work with he made the day
Adam M. en
I am receiving notice that I Haven't paid for a storage unit. I have NEVER rented one, or agreed too. I have responsibilities multiple times to uhaul, and have never got a response to any of my queries. I don't know why I'm even getting this response from when NO ONE as responded to me or helped. Extremely poor service!
famar F. en
I’m not happy with the delivery system nor the communication between departments. I’m still waiting for my 3rd and 4th boxes to Deliver in a method I can work with. They need to be flat on my driveway. NOT on a trailer. Which I told the delivery person the first time.
Charles C. en
Took 15 minutes of my time, to correct an overcharge of $1.50, because beginning mileage was incorrect by 2 miles. Noticed overcharge before starting my rental and told person who checked me out and they said it would be corrected. Brought rental back and had to waste another 15 minutes, because matter had not been corrected by first person. Quite frustrating to waste so much time and to be refused a little help with my bill, to compensate me for my time, and their poor customer service.. U-Haul lost a customer over $1.50. They could have offered me $5.00 off my invoice and I would have been happy, and I would have raved about their customer service.
Richard L. en
Staff was very helpful
EDUARDO F. en
Graet help I will for sure recommend this place
Eileen B. en
Great professional staff, knowledgeable, and helpful. Thank you.
Rodney L. en
At this time; it appears your employees are staffed adequately, trained. Uhaul provided a positive experience to me as a customer.
Eileen B. en
Moving is a very emotional thing for me and the team at U-Haul has always been exceptional! Thank you so much for making my experience pleasant. Sincerely, Eileen
Rebecca D. en
Everything was exceptional. Keep up the great work!
Jack K. en
Location was fine, but the web interface and smartphone app left a lot to be desired. Nothing worked as it was advertised, and the folks at the site couldn’t make it work either. Overall, a bad experience on the corporate side.
gerard H. en
Excellent experience and great service, exceeded expectations... Thank you!
Tammy B. en
Nothing! You have Great Grest Service!
David M. en
Alex Moore helped me with the rental and got everything ready for me. He is very professional, hard-working, and courteous. I would highly recommend this U-Haul store above all others I have been to.
robert m. en
The inside was kept clean but the out side was trashed by my building, I guess from the homeless.
MELANIE J. en
I was helped by a woman who took over an hour to get me a van to rent in town for the day. Everyone in line came and left and I still stood there. She admitted to barely having any training. While everyone kept working along. I feel if someone is training the manager should never step away from that person. Very very frustrating.
James D. en
Hire more people for busy times , other then that I love this location
Keith J. en
Always great ????
Daniel L. en
Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...
Marilynn T. en
Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!
Gilberto C. en
Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.
Timothy B. en
good service
Momo J. en
Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something
Robert T. en
Exceeded all expectations!
steven v. en
I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know
James J. en
Thank you for your providing this service.
Barbra D. en
1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call
Allen M. en
A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.
Lauren D. en
Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day
justine c. en
when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.
Rick K. en
Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.
Mike A. en
Too much money for the few things I had but the place is very nice
amrik t. en
Great service.
Loida Q. en
This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.
Angelina R. en
They are great
TIM B. en
This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.
Kevin T. en
Very clean and secure facility. Lawrence was very helpful and friendly, as well.
TIM B. en
Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.
rita w. en
All employees were very helpful and courteous
Sam J. en
You made my life so easy, everything I needed in one location you are the best Go team Murrieta
Ronald T. en
This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.
Michelle G. en
The storage facility is clean and very well maintained.
Michael S. en
Outstanding!
Eric A. en
The woman that helped me at the front dest was very helpful and nice !
Floyd W. en
The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.
Mack L. en
My experience was great as well as the interaction with staff. All were amicable.
Nel Hexner J. en
The lady heard my concern about tow dolley and initiated a complaint to address my concern.
Joe H. en
Great service.
cooki w. en
Great service would recommend to others.
Ben M. en
Great customer service! And thank you 😊
Caesar B. en
Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.
Benjamin M. en
Great service ❤️
CHRISTY F. en
I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.
Brandie B. en
Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage
DOUGLAS B. en
Great service.
pouya r. en
Terrible experience. Terrible customer service.
Andrew J. en
The carts in the indoor storage are really useful.
Laneal B. en
Excellent facility, great staff💯.
florina c. en
Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again
Judith R. en
Everyone one there was great! In particular a girl who might be a manager (played soccer).
Mike A. en
Ray was a big help she did an excellent job and thank you .
julie l. en
The staff is professional, and the facility is clean.
Jennifer B. en
Uhaul is the absolute best storage facility anywhere!
Julia M. en
Your delivery driver Ross was great!!!
Robert E. en
We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna
Sharon B. en
The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You
Frank C. en
Entire staff ws very friendly and helpful. Thank You
Cari F. en
Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.
alexander f. en
thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.
christy j. en
The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.
Gregory D. en
Everyone was very friendly iam happy eith the service i received.
Mike R. en
Need lights in the units. Hours not long enough and way too expensive.