Customer Reviews for U-Haul Moving & Storage of Moreno Valley

7,560 comentarios

23730 Sunnymead Bl   Moreno Valley, CA 92553
(Btwn Heacock & Graham)

(951) 247-0847

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 247-0847

23730 Sunnymead Bl
Moreno Valley, CA 92553
(Btwn Heacock & Graham)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

MARISOL L. 
Rating:
4.0

Customer did not leave a comment.

La Trice W. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

vicente B. 
Rating:
5.0

Prompt professional service is what I received.

leo B. 
Rating:
4.0

What's up with the second contact phone number? Feel degrading.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Brent G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Rick T. 
Rating:
1.0

Ordered blankets and dolly and truck had neither. Truck interior was busted up and exterior had tons of damage

DAVID P. 
Rating:
4.0

Make sure the vehicles are cleaned before issuing them out to the next customer

MICHELLE R. 
Rating:
1.0

Customer did not leave a comment.

Marcela S. 
Rating:
4.0

There was an issue with the fuel level of the truck when it was picked up, showed empty. The U Haul rep stated that the fuel was probably stolen the night before and applied a fuel credit once I refueled the truck and returned it later in the afternoon. Other than that the truck served its purpose and U Haul personnel were friendly and professional.

ERIC C. 
Rating:
1.0

I will recommend due to I've rented here before always got good service ….. Drop off employee was very rude he was mad because short staff… Mentioned he was frustrated & over worked…..I would not hire him to rep my company !!!

Tanisha T. 
Rating:
4.0

Customer did not leave a comment.

Eddie L. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Colleen H. 
Rating:
5.0

Customer did not leave a comment.

Isaac C. 
Rating:
3.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
1.0

The clerk called my wife to verify me. I have rented here three times recently so I should not be treated like a suspicious person.

Preston B. 
Rating:
3.0

The car haulers need to be parked in an area that has better access. The area is just to tight to maneuver in to park a trailer.

Ahmad B. 
Rating:
5.0

Excellent

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

I requested the share program, hoping everything could handled online. I was under the impression that once I got there, the truck would be waiting and thst I could pickup a go. No...after attempting to locate my truck, I was told that I had yo go inside. It's not a big deal, but it is. I ended up going inside and having to wait 15 minutes for the person ahead of me to finish. That's fine, but don't advertise the share program if it's not honored.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

lisa J. 
Rating:
1.0

Was given a truck a wouldn't start because it was out of gas. The second truck was on empty also and was shaking like it was going to break down. I left drove to my storage unit, decided I didn't wanna break down or run off of gas so I returned the truck within 30 minutes. I was still charged, didn't even use the truck to move a single box.

Ericka D. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
1.0

Customer service was horrible, employee called me day after truck return asking when I would return them had an attitude when I advised I returned it the day prior. She soon after found the truck parked in the lot. She should have checked prior to calling me. Very unprofessional.

Kennadie L. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

I thank u for the rental use no problems at all

Geraldine M. 
Rating:
5.0

Customer did not leave a comment.

Derrick H. 
Rating:
5.0

It's been really good

Martin D. 
Rating:
4.0

Customer did not leave a comment.

Alysia G. 
Rating:
1.0

Pointless to have a reservation, you're gonna wait 90+ minutes Plus you get a $20 fee for dropping it off at night, which they will not tell you about or high light on your paperwork Pointless to turn in equipment early

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

Wagih Y. 
Rating:
2.0

I think its ridiculous to ask for two other names to rent a truck. My wife was there with me and we gave her name/contact number. Was told they need another name/contact number. Makes no sense - We could totally lie and give a fake number or something. Complete waste of time. From arrival to leave - Took almost 50 mins - Waited almost 30 mins in parking lot waiting for my truck/auto transport. Ridiculous. Hire more staff to accommodate people. Much needed improvement to process. Not very happy let alone the ridiculous 0.89 cents a mile charge - Used not even a 1/4 tank roundtrip - Almost 67.00 charged - Ripping people off

Brent S. 
Rating:
2.0

I went to drop off the trailer. I was told to go to the back trailer area where I picked it up. I did. I waited a few minutes before dropping it myself and putting it in a spot. I then drove around until I found a worker and told him I dropped it off and he took the equipment ID from my receipt and said he'd handle it. As I was driving away I called the office for this location and spoke to a woman informing her of the same thing and she said no problem she'd handle it. The next morning I get an email saying I was billed another day rental and that I turned it in this morning. That was really irritating and somehow I just knew that was going to happen, hence me even calling. Still happened anyway. I took video from my dashcam thankfully just in case but this should not happen, period.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

STANTON H. 
Rating:
1.0

Learn how to put the right info so others don't have customers personal information

Jamie G. 
Rating:
3.0

uhaul has become more a do it yourself type of business. Very little interaction with staff. This particular time, had to wonder all over parking lot because cargo van was not where i was told it was . parking spots do not have numbers and there is no staff around other than the guy checking in returned trucks.

Esther S. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn Z. 
Rating:
4.0

FYI, the gas tank siphon valve that is connected to the gas tank was loose. It appears that someone siphoned the gas out of the tank. When I got down the street and put gas into the tank I noticed the disconnected valve and had to return to the Uhaul center. Gas was spilling out as I drove. They pounded it into the tank with a hammer. I do not fault anyone at Uhaul, but recommend that it be checked by Uhaul personnel before a customer leaves the yard.

JOHN P. 
Rating:
1.0

They installed the trailer but failed too tighten the locking mechanism. On the ball , tailor fell off while merging on to the freeway

Norma R. 
Rating:
1.0

Manger needs trainning despertly

prince W. 
Rating:
4.0

Online check in seems pointless. I still had to go in and still had to wait in line. The longest amount of time was waiting for someone to help me out back where the trailers were. They told me someone was en route to meet me when I completed check-in but after waiting 10 minutes nobody came. I went back to propane and asked them to page someone and then went back and someone arrived to help.

Brian M. 
Rating:
5.0

Replace borderline tire tie downs.

edward R. 
Rating:
5.0

Everything went smoothly. The staff was friendly and helpful.

Marc B. 
Rating:
3.0

Shorter wait times for pick up

Dana H. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Well I feel all of the people who worked on Friday morning shift deserve a raise. Those people from the lady at the front desk who was so pleasant and the gentleman who check the truck in to me they both showed excellent customer service. They made me feel at home and the process went flawless. Great attitude from them both. Keep these people and give them what they need. Oh I almost forgot the guy who I returned the truck to was very nice kinda like a friend.

Dietric D. 
Rating:
5.0

Customer did not leave a comment.

JOSUE C. 
Rating:
5.0

Customer did not leave a comment.

Melody S. 
Rating:
5.0

Customer did not leave a comment.

andre I. 
Rating:
5.0

Customer did not leave a comment.

Edie W. 
Rating:
5.0

Customer did not leave a comment.

Darlene H. 
Rating:
5.0

Customer did not leave a comment.

Cesar S. 
Rating:
4.0

Customer did not leave a comment.

Sandra A. 
Rating:
5.0

The stuff we're very friendly is very helpful even it was a holiday

Enrique J. 
Rating:
5.0

Customer did not leave a comment.

Gamaliel L. 
Rating:
1.0

We explained the gas issue, we were charged for the extra gas, we did not return to Sunnymead because we were asked to deliver to Van Buren which was farther than the original location and we were NOT compensated for the gas money you charged us.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Kerri V. 
Rating:
1.0

Pick up at this location was slow even though I was the second person in line and had a reservation at 8 am. When I returned the equipment early, I waited almost 30 minutes before I disconnected the trailer myself because nobody came to unhitch the trailer. This place ran awesome when Judy worked there but I probably wont return to this location.

Daniel Z. 
Rating:
4.0

I opted for the “self check out” with the mobile device and everything was fine but I quickly realized the uhaul business plan is the convenience of a rental and not at ALL the customer service . Kudos to less interaction with the people that work there, since they really do make you feel like you are bothering them. The walk up to the counter and get your keys is met with blank stares and disbelief in what I was saying, and same with the return. If “talent” is more expensive demand more of the employee to make the visit more enjoyable it's already tough with a move, doesn't help to get such terrible service from the people . Love the service you provide just not the people you choose to be the faces of your company.

Arturo R. 
Rating:
5.0

All employees very helpful

GERARDO O. 
Rating:
3.0

Not happy at all, and they tried to charge my account another $68 for a mistake that was totally their fault. I had payment declined.

DEBRAH D. 
Rating:
5.0

Very nice, patient and great customer service.

DeRain H. 
Rating:
5.0

Customer did not leave a comment.

Gerardo L. 
Rating:
5.0

Put two front desk people on at the same time during typically busy days like Saturday. Each customer takes up a lot of time.

philip T. 
Rating:
5.0

The rental experience was Great.

Alicia A. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Really short staffed, as unfortunately so many places are. Hopefully more people will want to work soon, and they can get some more great people there

Donald C. 
Rating:
2.0

I was called to be charged late fee for a trailer I dropped off the day before I received the call. I had dropped the trailer off on time the day prior. On hold after the fact almost an hour only for then to say, just kidding it's here. Sorry for the inconvenience. Before calling, why don't they check for the item, ask around before they go accusing the customer? I felt like I was treated like a thief being that they thought I still had the trailer

Evelyn M. 
Rating:
5.0

DeeDee is wonderful. Every time we have rented here she has made sure we were taken care of. This experience was no different; she told us to drive safe and have a great day. Great experience!

Donald C. 
Rating:
5.0

Seamless transaction!! Best place to rent a u haul from! Definitely and highly recommend!!!!!!!

Mike P. 
Rating:
5.0

You were all very professional , friendly , and helpful . Thank you

james A. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
4.0

Great location easy to back up and pick up trailer

Louis T. 
Rating:
4.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
4.0

Dropping off the return in the back after going to the marked place in front was annoying

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

All was excellent.

MAURICE V. 
Rating:
3.0

Cleaner vehicle, faster service, .more customer friendly

Juana V. 
Rating:
5.0

Staff was friendly and very helpful Manager and employees where very professional and helpful this is my second time renting from this location I feel safe going to this location very clean inside the building and outside I rate this store five stars ⭐️ ⭐️⭐️⭐️⭐️

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Areona C.  |  Overall Experience 
Rating:
3.0

The only problem that I had was that it took almost an hour to rent the truck. There were 5 people in front of me. That shouldn't take that long.

anthony R. 
Rating:
1.0

SHORT STAFFED WAITED 3O MINS TO FINALLY GET MY UHAUL, WHEN I RECEIVED IT WAS 2 MILES UNTIL EMPTY, WHEN I DROPPED IT OFF I WAS CHARGED $30 FOR GAS ,WHEN I GOT IT ON EMPTY WILL NOT RECOMMNED

JOESALYN M. 
Rating:
2.0

The wait was very long. The guys outside gave me different information than the people inside gave during pickup and drop off. Including a guy outside who insisted I owed an extra $90 but when I went inside it was only $9.

Tyerra G. 
Rating:
5.0

Customer did not leave a comment.

SINDY R. 
Rating:
5.0

Easy drop off. Quick and professional.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Vaschar M.  |  Overall Experience 
Rating:
5.0

Very consistent and needs For my job for that day thank you you all you're the best.

Jeffery J. 
Rating:
5.0

La razón por la que me cambié con ustedes es que me queda cerca . Solo espero que no me cambien el precio. Por esa razón dejé el otro lugar. Gracias

ANTONIO G.  |  First Impressions 
Rating:
5.0

Great staff & great Service

Tyrone W. 
Rating:
5.0

Ive been going to this location for 11 years. The staff as always treated me good.

albert B. 
Rating:
2.0

Lack of customer service and safety for there customer and others on the road .the auto transport safety latch for the ramp broke while loading and instead of helping me unload and switch to another auto transport when i returned after a hour into the rental. Instthe location directed me to my destination with the ramp holding on with a zip tie. And told me to contact roadside assistants to get some out to replace the part and i did that and roadside assistant and the repair mechanic were extremely professional and was puzzled why this location in Moreno valley would send me with this trailer like this. Repairs couldn't be done done do to the part not on hand and another uhaul in Bakersfield ca off whiteline rd tried to help me out but do to the time there mechanic wasn't in at the time and them also felt upset for me that i had to go though this. I'll stop here this location needs some training on customer service and trailer safety.

Patrick K. 
Rating:
2.0

Customer Service is key !,

Kevin R. 
Rating:
5.0

Yes I will recommend a friend are a family member when they decide to get a storage unit. and I will be back soon. Thank you.

Oliver T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMETRIS B.  |  First Impressions 
Rating:
5.0

I've been a UHaul customer for a number of years and it has been a great experience...staff is very professional, polite and courteous...if ever I need storage/moving assistance again UHaul will be the first company I call..thank you very much...

VICTOR R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CORNELIUS T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie M.  |  Overall Experience 
Rating:
4.0

From beginning to end, you were very helpful. Thank you for your help.

Gilroy N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maria g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIZA G.  |  Overall Experience 
Rating:
5.0

Thank you for everything. Please fix the access port on the building for space #0304. God bless. Josie Cowart.

josie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn G.  |  Overall Experience 
Rating:
3.0

It didn’t seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.

dulce d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIKA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haydee G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jess P.  |  Overall Experience 
Rating:
4.0

Awkward lay out of the units, but other than that, it was a great experience.

Erika M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAWUBDER S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haydee G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol G.  |  Overall Experience 
Rating:
5.0

Moreno Valley California Uhaul is Awesome

Archie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaDonna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inez C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  First Impressions 
Rating:
5.0

The staff was friendly and knowledgeable and also helpful. I had a great experience.

Barbara T.  |  Overall Experience 
Rating:
3.0

This facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.

Phillip K.  |  Overall Experience 
Rating:
5.0

Judy is the best

FRENSHAKERNAY H.  |  Overall Experience 
Rating:
5.0

The Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.

edward s.  |  Overall Experience 
Rating:
4.0

The access hours are a bit short extended hours or even extended on pay

Karina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLINTON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA F.  |  Overall Experience 
Rating:
5.0

Our unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!

Susan M.  |  First Impressions 
Rating:
5.0

Great place to store your everything..

HOSEA W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARCUS H.  |  Overall Experience 
Rating:
5.0

Our belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Thank you.

SHARON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECKA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leilani G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roberta J.  |  First Impressions 
Rating:
5.0

Clean and friendly staff!

Kenia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergio I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  First Impressions 
Rating:
4.0

Some uhauls have an area for unwanted items or disposal items.

Sharon S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
1.0

They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.

Roger M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmella A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTINA V.  |  Overall Experience 
Rating:
5.0

Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!

ARNOLD M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
4.0

Closing access to your storage unit at 7:00pm is too early.

Andrea S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly V.  |  First Impressions 
Rating:
5.0

Everything when smoothly everyone was helpful and friendly. Great job.

Oliver T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CULLEN F.  |  Overall Experience 
Rating:
5.0

Thank you for everything 😊

candace r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESHAUN J.  |  First Impressions 
Rating:
5.0

The owner (per name tag) was super helpful and extremely nice

LORELYN L.  |  First Impressions 
Rating:
2.0

Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.

Paige M.  |  First Impressions 
Rating:
5.0

Thank you I appreciate your help

Alisa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna C.  |  First Impressions 
Rating:
5.0

MANAGEMENT OF THE FACILITIES ARE GREAT

edward s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricky S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Illana W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Candice D.  |  Overall Experience 
Rating:
3.0

High rates for storage rooms. Higher then anyone else.

Terrell C.  |  Overall Experience 
Rating:
4.0

I like the unit being indoor for climate control purposes.

Phillip K.  |  First Impressions 
Rating:
5.0

Judy was great thank you for the help.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto L.  |  Overall Experience 
Rating:
1.0

This is absolute worst experience I’ve had with a moving/storage company. The staff specifically ridiculed my fiancé’s payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I’d rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.

JOVAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVIA V.  |  Overall Experience 
Rating:
5.0

Have rented trucks from Judy for years, always a pleasure!

PAULA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANESSA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H.  |  Overall Experience 
Rating:
5.0

Patty Moore was extremely helpful! Thank you 🙏

valerie h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaterria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina G.  |  First Impressions 
Rating:
5.0

I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn’t she tell me at that point that the keys and lock were mine?

catalina g.  |  Overall Experience 
Rating:
5.0

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

TINA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dexter W.  |  Overall Experience 
Rating:
2.0

On the day of my pick which was after hours, my 10ft truck wasn’t prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

RUDY F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaShawn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

javier s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Areona C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha B.  |  First Impressions 
Rating:
3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Victoria C.  |  First Impressions 
Rating:
2.0

There was roaches and the central air did not help keep my stuff in temperature

Abigail L.  |  Overall Experience 
Rating:
5.0

I found all the staff very helpful and eager to serve with a smile.

ARIE G.  |  Overall Experience 
Rating:
5.0

Thank you for being quick and super helpful. Wish you the best!

jACQUELINE G.  |  Overall Experience 
Rating:
5.0

Storage clean

ARIE G.  |  First Impressions 
Rating:
3.0

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rony R.  |  Overall Experience 
Rating:
4.0

The hours listed for access to the storage was not the same. This may be due to COVID.

Roy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE B.  |  Overall Experience 
Rating:
4.0

Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.

Thi M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

william p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA T.  |  Overall Experience 
Rating:
5.0

Staff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.

maxine p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel G.  |  First Impressions 
Rating:
5.0

Kind, courteous, and professional.

Martin E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norberto G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN P.  |  First Impressions 
Rating:
4.0

Access hours should be extended. Customer service is excellent 👍

GERONE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  First Impressions 
Rating:
5.0

Very nice place and clean

Juan M.  |  Overall Experience 
Rating:
5.0

Very customer service keep up the great job

George J.  |  First Impressions 
Rating:
5.0

Great service

libier l.  |  First Impressions 
Rating:
5.0

Everyone and the equipment worked out well.

Jay J.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Service in a timely manner. Overall good experience.

Sherry W.  |  Overall Experience 
Rating:
5.0

I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!

KELLY T.  |  Overall Experience 
Rating:
5.0

I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.

RITA D.  |  First Impressions 
Rating:
5.0

Great!

Melissa A.  |  Overall Experience 
Rating:
5.0

It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.

maxine p.  |  First Impressions 
Rating:
2.0

I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics

OSTILIO V.  |  Overall Experience 
Rating:
4.0

Just couldn't afford $55 for a 5x5 closet.

RALPH S.  |  Overall Experience 
Rating:
5.0

All staffs were kind & very professional. So efficient & the facility were always clean & secure. We’ve rented storage unit for last 2 years & really appreciated for the excellent service.

Angie H.  |  Overall Experience 
Rating:
5.0

Thanks

OSWALD S.  |  First Impressions 
Rating:
5.0

Great service. Quick transfer from another facility.

Joleen R.  |  Overall Experience 
Rating:
5.0

This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!

cynthia a.  |  Overall Experience 
Rating:
4.0

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

LINDA C.  |  First Impressions 
Rating:
5.0

I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession

BEATRICE W.  |  Overall Experience 
Rating:
5.0

The staff was really helpful and Customer service was excellent.

michael a.  |  Overall Experience 
Rating:
5.0

Great customer service

Yolanda C.  |  First Impressions 
Rating:
5.0

Clean modern storage facility. Great customer service.

Brandon C.  |  First Impressions 
Rating:
4.0

I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.

melanie l.  |  Overall Experience 
Rating:
5.0

Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review

Theodore S.  |  First Impressions 
Rating:
5.0

Fast and efficient service very pleased

charles t.  |  First Impressions 
Rating:
5.0

Carlos was friendly and helpful.

Melanie H.  |  Overall Experience 
Rating:
5.0

Great place.

AARON L.  |  Overall Experience 
Rating:
5.0

Very much appreciate the facility and service provided.. thank you

GRAHAM C.  |  Overall Experience 
Rating:
5.0

The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.

joseph W.  |  Overall Experience 
Rating:
5.0

It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated

GRAHAM C.  |  First Impressions 
Rating:
4.0

My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!

JOSIE I.  |  First Impressions 
Rating:
5.0

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

MAJORIE T.  |  First Impressions 
Rating:
5.0

Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe

joseph W.  |  First Impressions 
Rating:
5.0

Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.

Timothy M.  |  Overall Experience 
Rating:
4.0

I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team

MONIQUE L.  |  Overall Experience 
Rating:
5.0

Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.

Bunnavy M.  |  Overall Experience 
Rating:
5.0

The folks at U-Haul were gracious and helpful. Thank you.

John M.  |  First Impressions 
Rating:
5.0

Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!

JOHNNY S.  |  First Impressions 
Rating:
1.0

Going to court got assault

lisa s.  |  Overall Experience 
Rating:
5.0

The manager Judy was always helpful and exceedingly pleasant to deal with.

STEVEN O.  |  Overall Experience 
Rating:
5.0

First time there and was pleased.. with the service .

fidencio g.  |  Reservation 
Rating:
4.0

N/a

PATRICK R.  |  Overall Experience 
Rating:
3.0

Didn't have what I was looking for.

NATASHA H.  |  Reservation 
Rating:
5.0

Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.

peggy f.  |  Overall Experience 
Rating:
4.0

Great service.

ANTHONY S.  |  Overall Experience 
Rating:
3.0

Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Thanks for your help I really appreciate it

ALBERT R.  |  Overall Experience 
Rating:
5.0

Josie was great! So helpful and friendly :)

Tricia B.  |  Reservation 
Rating:
5.0

Satisfactory

Michael N.  |  Overall Experience 
Rating:
5.0

My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.

RITA D.  |  Reservation 
Rating:
5.0

Great place

Joe F.  |  Overall Experience 
Rating:
5.0

Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.

edith w.  |  Overall Experience 
Rating:
5.0

The staff was great thanks

MISCHA D.  |  Overall Experience 
Rating:
5.0

Judy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌

RACHEL G.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba