Customer Reviews for U-Haul Moving & Storage of Moreno Valley

7019 comentarios

23730 Sunnymead Bl   Moreno Valley, CA 92553
(Btwn Heacock & Graham)

(951) 247-0847

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 247-0847

23730 Sunnymead Bl
Moreno Valley, CA 92553
(Btwn Heacock & Graham)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Very friendly and helpful

JO ANN LEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

My experience with Uhaul was above and beyond. From Judy's help when I arrived to pick up the truck, to the way the staff executed the pickup and drop to the cleanliness of the truck- was excellent. I had to extend my drop off date as well and Richard at the call center was so helpful and friendly. Thanks for making this a smooth and great experience!

Hillary F. 
Clasificación:
4.0

The return is slow. Nobody is ever outside. So i end up doing it myself.

Eneka D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

Nothing The service and professionalism I received was excellent . I was treated with the upmost respect and was extremely taking care of the day of my visit and when I returned the tow dolly thank you so much

Mario A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynem F. 
Clasificación:
5.0

Dee Dee was all business, but pleasant and professional. I appreciated that. Automated phone system is frustrating, as getting a hold of a real person took more work than renting a vehicle or trailer. Ridiculous.

Erik H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN J. 
Clasificación:
4.0

Not falsely advertise truck size. If it says it would fit a 2bedroom apartment, I should expect to fit a 2bedroom apartment. Especially if I didn't have a dining set, bedroom furniture or a full second bedroom.

Domeiqua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Humberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLY R. 
Clasificación:
5.0

My experience was the best!

Monica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wassim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo G. 
Clasificación:
5.0

Nothing, just keep doing it. Excellent help to complete the project of moving. Gracias

Maria L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZAVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie A. 
Clasificación:
5.0

Judy, the store owner was awesome!

GEORGIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENA M. 
Clasificación:
5.0

Location of U-Haul was great, the staff was friendly, courteous and professional. I was a little confused by the location of the drop box for keys, for after hour returns. The instructions said it was on the building-not so. An employee who arrived early for work had to point it out to me. Maybe instructions on the building door would be helpful.

Katherine P. 
Clasificación:
5.0

Thank u

DEHRYEN M. 
Clasificación:
5.0

Truck check engine light was on that's a lil scarey and 300$ for one day is a ton of money. It was more expensive than I am used to.

Anthony M. 
Clasificación:
5.0

Very helpful, on time, good equipment

Kim E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberta J.  |  First Impressions 
Clasificación:
2.0

You inspect your truck not go this truck was just dropped off you inspect it see if you can find anything make sure if I'm renting from you the dollie is on truck instead of just saying it is . When I have a 7AM pick up I don't have to wait until 12 to get it . Clean the truck before giving it to the customer. Have a check list where you show what damage the truck has .

THOMAS E. 
Clasificación:
3.0

I waited about thirty minutes for a rep to help me with my rental.

Juan F. 
Clasificación:
5.0

The team worked very quickly to get all af us in line our equipment when they opened up, and returning my trailer was very quick as well.

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODRIGO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly R. 
Clasificación:
5.0

Clean and friendly staff!

Kenia M.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio

Francisco S. 
Clasificación:
5.0

great crew great job from customer service desk to outside agents, friendly helpful amazing crew keep up the great job

Carlos N. 
Clasificación:
3.0

it's was parts falling off the equipment

Brittany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARINA R. 
Clasificación:
1.0

I was originally charged 74 dollars and some change. When I received the final bill, it reflected a lower charge, of which my card was not refunded the difference. I want a full refund of my purchase amount.

Nashawna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
5.0

The front desk was ok. But the two workers that helped me at pick up and drop off were AMAZING! Great job to those Two. THANK YOU. Super friendly and professional.

Ivan O. 
Clasificación:
5.0

Keep up the good work!👍

Temerel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramon C. 
Clasificación:
5.0

The gentleman who checked in my vehicle was very friendly and helpful. He made my checkout process very quick and smooth.

Joseph Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector G. 
Clasificación:
5.0

Staff was very courteous.

Roy R. 
Clasificación:
5.0

Nothing I was greatly appreciative of the service I received each and ever time

Chance S. 
Clasificación:
1.0

U-Haul is horrible. Beyond bad service. Had a reservation went to pick up truck at said location. They did not have my equipment at all. Told me sorry. Asked if there was any other trucks anywhere else, and could and would not help me with getting a truck. I called U-Haul they sent me 40 minutes out of my way to get a truck. Due to personal business obligations I had to take the truck. They then tell me I have to return it at that same location 40 miles from where I could drop it off at. I asked u-Haul if they would honor their promise of making things right due to the reservation and the equipment not being there they told me no. I wasted 4 hours of time and money due to this “error by u-Haul”. Here is a list of companies I would recommend using besides u-Haul. Which have really great customer service. Budget Penske Pods Don't use u-Haul. Especially if you're moving out of state where you're on a timeline and a budget.

Jeffrey L. 
Clasificación:
4.0

The wheel came off the the dolly so couldn't use properly.

Henry E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
1.0

The customer service rep who checked us out was the most unfriendliest and rudest person. He spoke low where we could barely hear him. His customer service attitude was completely rude and unprofessional. He acted as though we were bothering him. If we didn't not need the truck yesterday, chances are we would have left and took our business somewhere else. He's not a good look for your company or rather this particular site. Didn't get his name but I'm sure your records will show who assisted us.

Grover T. 
Clasificación:
5.0

First - Customer Service was great! Hello. Inside of the moving truck was clean, and most of the outside was clean, but the front - including the windshield was dirty with reasonable amount of dead bugs collected on a typical road trip. I am still very satisfied, otherwise. thank you.

Steven M. 
Clasificación:
5.0

Staff was beyond helpful/accommodating. Very smooth and quick process.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENA L. 
Clasificación:
5.0

Prompt service, didn't wait long. Friendly young lady❤️

Feoi A. 
Clasificación:
5.0

Everything is always on point

Art O. 
Clasificación:
5.0

Everything was ready for me when I arrived to rent a trailer for the day. From what I saw they have a good supply of moving / storage boxes and a wide variety of trucks & trailers.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy M. 
Clasificación:
3.0

The truck was overall very dirty, inside had other people's contracts in it . The guys out side when returning were super rude made me park it in the line for them and when I started walking in to pay one yelled that I need to stand next to the truck and then told me the systems down and won't give me my total. Super bad experience.. after working for uhual in the past , this location is sad and needs a better system.

Candice D. 
Clasificación:
5.0

Miss Judy is awesome! Thank you for taking time to address my needs. You staff is great also to include the "wire" man who does the install of electrical hitch.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

ok

FUCHIANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTAL D. 
Clasificación:
5.0

Clean and wash the equipment

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO M. 
Clasificación:
5.0

Thank you all great service and professionalism

Prince F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R. 
Clasificación:
3.0

They cancelled our uhaul 15 minutes before we were going to pick it up, spent an hour on the phone trying to get a new one. Charge you for 3 days of travel for a 7 hour drive. Left trash in the uhaul said there was half a tank but there wasn't. It was a bad experience I honestly dread ever having to use uhaul again

kevin D. 
Clasificación:
5.0

Judy is awesome! Our mom took ill and Judy extended our rental with ZERO hesitation!

Kimberly P. 
Clasificación:
5.0

N/C

Denise K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther W. 
Clasificación:
5.0

Everything good for me I reserved a truck Thursday picked up Friday mabe you could give specials on rental sometimes L

larry M. 
Clasificación:
5.0

Extraordinario servicio al cliente

Siaka M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S. 
Clasificación:
2.0

Equipment does not meet california law and staff was not concerned that equipment was not available.

DARYL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lajonya T. 
Clasificación:
3.0

The first girl that helped us was incompetent

Bryon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Thank you to James

DEBRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
4.0

Is was great ...👍

Marcus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA L. 
Clasificación:
5.0

Everything went very smoothly.

JUANITA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN D. 
Clasificación:
4.0

Some uhauls have an area for unwanted items or disposal items.

Sharon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nidia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alejandro F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dolores V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice B. 
Clasificación:
5.0

Gaston was very professional and very knowledgeable at his job .

David F. 
Clasificación:
5.0

Great service as always. Looking forward to continuing business at this location. HMA

Henry Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH K. 
Clasificación:
1.0

Rude clerk required me to provide three phone numbers of other people and called each one to verify they knew me. This was an outrageous requirement, and each person called me later to question why I gave out their phone number. I will never, ever rent from U-Haul again.

Andy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
1.0

They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.

Roger M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmella A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA V.  |  Overall Experience 
Clasificación:
5.0

Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!

ARNOLD M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE P.  |  First Impressions 
Clasificación:
4.0

Closing access to your storage unit at 7:00pm is too early.

Andrea S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly V.  |  First Impressions 
Clasificación:
5.0

Everything when smoothly everyone was helpful and friendly. Great job.

Oliver T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CULLEN F.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything 😊

candace r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DESHAUN J.  |  First Impressions 
Clasificación:
5.0

The owner (per name tag) was super helpful and extremely nice

LORELYN L.  |  First Impressions 
Clasificación:
2.0

Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.

Paige M.  |  First Impressions 
Clasificación:
5.0

Thank you I appreciate your help

Alisa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna C.  |  First Impressions 
Clasificación:
5.0

MANAGEMENT OF THE FACILITIES ARE GREAT

edward s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniela S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Illana W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Candice D.  |  Overall Experience 
Clasificación:
3.0

High rates for storage rooms. Higher then anyone else.

Terrell C.  |  Overall Experience 
Clasificación:
4.0

I like the unit being indoor for climate control purposes.

Phillip K.  |  First Impressions 
Clasificación:
5.0

Judy was great thank you for the help.

Aaron B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto L.  |  Overall Experience 
Clasificación:
1.0

This is absolute worst experience I've had with a moving/storage company. The staff specifically ridiculed my fiancé's payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I'd rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.

JOVAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA V.  |  Overall Experience 
Clasificación:
5.0

Have rented trucks from Judy for years, always a pleasure!

PAULA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL H.  |  Overall Experience 
Clasificación:
5.0

Patty Moore was extremely helpful! Thank you 🙏

valerie h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaterria G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Selina G.  |  First Impressions 
Clasificación:
5.0

I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn't she tell me at that point that the keys and lock were mine?

catalina g.  |  Overall Experience 
Clasificación:
5.0

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

TINA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dexter W.  |  Overall Experience 
Clasificación:
2.0

On the day of my pick which was after hours, my 10ft truck wasn't prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

RUDY F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LaShawn A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

javier s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Areona C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latisha B.  |  First Impressions 
Clasificación:
3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Victoria C.  |  First Impressions 
Clasificación:
2.0

There was roaches and the central air did not help keep my stuff in temperature

Abigail L.  |  Overall Experience 
Clasificación:
5.0

I found all the staff very helpful and eager to serve with a smile.

ARIE G.  |  Overall Experience 
Clasificación:
5.0

Thank you for being quick and super helpful. Wish you the best!

jACQUELINE G.  |  Overall Experience 
Clasificación:
5.0

Storage clean

ARIE G.  |  First Impressions 
Clasificación:
3.0

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

Paul M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rony R.  |  Overall Experience 
Clasificación:
4.0

The hours listed for access to the storage was not the same. This may be due to COVID.

Roy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL H.  |  First Impressions 
Clasificación:
4.0

Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.

Thi M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

william p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H.  |  First Impressions 
Clasificación:
5.0

Kind, courteous, and professional.

Martin E.  |  First Impressions 
Clasificación:
5.0

Very customer service keep up the great job

George J.  |  First Impressions 
Clasificación:
4.0

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

LINDA C.  |  First Impressions 
Clasificación:
5.0

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

MAJORIE T.  |  First Impressions 
Clasificación:
5.0

Josie was great! So helpful and friendly :)

Tricia B. | Reservación
No se han enviado comentarios para esta ubicación.

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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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