Very friendly and helpfulJO ANN LEE S.
Customer Reviews for U-Haul Moving & Storage of Moreno Valley
Moreno Valley, CA 92553
(Btwn Heacock & Graham)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Melissa S.
My experience with Uhaul was above and beyond. From Judy's help when I arrived to pick up the truck, to the way the staff executed the pickup and drop to the cleanliness of the truck- was excellent. I had to extend my drop off date as well and Richard at the call center was so helpful and friendly. Thanks for making this a smooth and great experience!Hillary F.
The return is slow. Nobody is ever outside. So i end up doing it myself.Eneka D.
El cliente no dejó un comentario.KENNETH R.
Nothing The service and professionalism I received was excellent . I was treated with the upmost respect and was extremely taking care of the day of my visit and when I returned the tow dolly thank you so muchMario A.
El cliente no dejó un comentario.Lynem F.
Dee Dee was all business, but pleasant and professional. I appreciated that. Automated phone system is frustrating, as getting a hold of a real person took more work than renting a vehicle or trailer. Ridiculous.Erik H.
El cliente no dejó un comentario.Jose Z.
El cliente no dejó un comentario.JORDAN J.
Not falsely advertise truck size. If it says it would fit a 2bedroom apartment, I should expect to fit a 2bedroom apartment. Especially if I didn't have a dining set, bedroom furniture or a full second bedroom.Domeiqua S.
El cliente no dejó un comentario.Humberto M.
El cliente no dejó un comentario.Andrea S. | Overall Experience
El cliente no dejó un comentario.SHELLY R.
My experience was the best!Monica P.
El cliente no dejó un comentario.Patrick G.
El cliente no dejó un comentario.Sandra R.
El cliente no dejó un comentario.Wassim G.
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.Gerardo G.
Nothing, just keep doing it. Excellent help to complete the project of moving. GraciasMaria L.
El cliente no dejó un comentario.ZAVEN S.
El cliente no dejó un comentario.Donnie A.
Judy, the store owner was awesome!GEORGIO P.
El cliente no dejó un comentario.LORENA M.
Location of U-Haul was great, the staff was friendly, courteous and professional. I was a little confused by the location of the drop box for keys, for after hour returns. The instructions said it was on the building-not so. An employee who arrived early for work had to point it out to me. Maybe instructions on the building door would be helpful.Katherine P.
Thank uDEHRYEN M.
Truck check engine light was on that's a lil scarey and 300$ for one day is a ton of money. It was more expensive than I am used to.Anthony M.
Very helpful, on time, good equipmentKim E.
El cliente no dejó un comentario.Roberta J. | First Impressions
You inspect your truck not go this truck was just dropped off you inspect it see if you can find anything make sure if I'm renting from you the dollie is on truck instead of just saying it is . When I have a 7AM pick up I don't have to wait until 12 to get it . Clean the truck before giving it to the customer. Have a check list where you show what damage the truck has .THOMAS E.
I waited about thirty minutes for a rep to help me with my rental.Juan F.
The team worked very quickly to get all af us in line our equipment when they opened up, and returning my trailer was very quick as well.Daniel J.
El cliente no dejó un comentario.Silvia M.
El cliente no dejó un comentario.RODRIGO T.
El cliente no dejó un comentario.Terry F.
El cliente no dejó un comentario.Clinton D.
El cliente no dejó un comentario.Shelly R.
Clean and friendly staff!Kenia M. | First Impressions
Muy buen servicioFrancisco S.
great crew great job from customer service desk to outside agents, friendly helpful amazing crew keep up the great jobCarlos N.
it's was parts falling off the equipmentBrittany M.
El cliente no dejó un comentario.KARINA R.
I was originally charged 74 dollars and some change. When I received the final bill, it reflected a lower charge, of which my card was not refunded the difference. I want a full refund of my purchase amount.Nashawna B.
El cliente no dejó un comentario.Keith W.
The front desk was ok. But the two workers that helped me at pick up and drop off were AMAZING! Great job to those Two. THANK YOU. Super friendly and professional.Ivan O.
Keep up the good work!ðŸ‘Temerel A.
El cliente no dejó un comentario.Ramon C.
The gentleman who checked in my vehicle was very friendly and helpful. He made my checkout process very quick and smooth.Joseph Patrick P.
El cliente no dejó un comentario.Hector G.
Staff was very courteous.Roy R.
Nothing I was greatly appreciative of the service I received each and ever timeChance S.
U-Haul is horrible. Beyond bad service. Had a reservation went to pick up truck at said location. They did not have my equipment at all. Told me sorry. Asked if there was any other trucks anywhere else, and could and would not help me with getting a truck. I called U-Haul they sent me 40 minutes out of my way to get a truck. Due to personal business obligations I had to take the truck. They then tell me I have to return it at that same location 40 miles from where I could drop it off at. I asked u-Haul if they would honor their promise of making things right due to the reservation and the equipment not being there they told me no. I wasted 4 hours of time and money due to this â€œerror by u-Haulâ€. Here is a list of companies I would recommend using besides u-Haul. Which have really great customer service. Budget Penske Pods Don't use u-Haul. Especially if you're moving out of state where you're on a timeline and a budget.Jeffrey L.
The wheel came off the the dolly so couldn't use properly.Henry E.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Kyle B.
The customer service rep who checked us out was the most unfriendliest and rudest person. He spoke low where we could barely hear him. His customer service attitude was completely rude and unprofessional. He acted as though we were bothering him. If we didn't not need the truck yesterday, chances are we would have left and took our business somewhere else. He's not a good look for your company or rather this particular site. Didn't get his name but I'm sure your records will show who assisted us.Grover T.
First - Customer Service was great! Hello. Inside of the moving truck was clean, and most of the outside was clean, but the front - including the windshield was dirty with reasonable amount of dead bugs collected on a typical road trip. I am still very satisfied, otherwise. thank you.Steven M.
Staff was beyond helpful/accommodating. Very smooth and quick process.CHRISTOPHER M.
El cliente no dejó un comentario.LORENA L.
Prompt service, didn't wait long. Friendly young ladyâ¤ï¸Feoi A.
Everything is always on pointArt O.
Everything was ready for me when I arrived to rent a trailer for the day. From what I saw they have a good supply of moving / storage boxes and a wide variety of trucks & trailers.Ronald S.
El cliente no dejó un comentario.Billy M.
The truck was overall very dirty, inside had other people's contracts in it . The guys out side when returning were super rude made me park it in the line for them and when I started walking in to pay one yelled that I need to stand next to the truck and then told me the systems down and won't give me my total. Super bad experience.. after working for uhual in the past , this location is sad and needs a better system.Candice D.
Miss Judy is awesome! Thank you for taking time to address my needs. You staff is great also to include the "wire" man who does the install of electrical hitch.Jose C.
El cliente no dejó un comentario.Sergio I. | Overall Experience
El cliente no dejó un comentario.Ryan P.
El cliente no dejó un comentario.SHANTAL D.
Clean and wash the equipmentWilliam M.
El cliente no dejó un comentario.HUMBERTO M.
Thank you all great service and professionalismPrince F.
El cliente no dejó un comentario.Victor R.
They cancelled our uhaul 15 minutes before we were going to pick it up, spent an hour on the phone trying to get a new one. Charge you for 3 days of travel for a 7 hour drive. Left trash in the uhaul said there was half a tank but there wasn't. It was a bad experience I honestly dread ever having to use uhaul againkevin D.
Judy is awesome! Our mom took ill and Judy extended our rental with ZERO hesitation!Kimberly P.
El cliente no dejó un comentario.Esther W.
Everything good for me I reserved a truck Thursday picked up Friday mabe you could give specials on rental sometimes Llarry M.
Extraordinario servicio al clienteSiaka M.
El cliente no dejó un comentario.Derek S.
Equipment does not meet california law and staff was not concerned that equipment was not available.DARYL H.
El cliente no dejó un comentario.Lajonya T.
The first girl that helped us was incompetentBryon T.
El cliente no dejó un comentario.Michael S.
Thank you to JamesDEBRA S.
El cliente no dejó un comentario.Patricia B. | First Impressions
El cliente no dejó un comentario.Alfredo G.
El cliente no dejó un comentario.Larry S.
Is was great ...ðŸ‘Marcus S.
El cliente no dejó un comentario.Rita B.
El cliente no dejó un comentario.RITA L.
Everything went very smoothly.JUANITA M.
El cliente no dejó un comentario.BRYAN D.
Some uhauls have an area for unwanted items or disposal items.Sharon S. | Overall Experience
El cliente no dejó un comentario.Nidia L.
El cliente no dejó un comentario.SONIA P.
El cliente no dejó un comentario.Alejandro F.
El cliente no dejó un comentario.Dolores V.
El cliente no dejó un comentario.Patrice B.
Gaston was very professional and very knowledgeable at his job .David F.
Great service as always. Looking forward to continuing business at this location. HMAHenry Michael A.
El cliente no dejó un comentario.Eileen R.
El cliente no dejó un comentario.ELIZABETH K.
Rude clerk required me to provide three phone numbers of other people and called each one to verify they knew me. This was an outrageous requirement, and each person called me later to question why I gave out their phone number. I will never, ever rent from U-Haul again.Andy W.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.David P. | Overall Experience
They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.Roger M. | Overall Experience
El cliente no dejó un comentario.Carmella A. | Overall Experience
El cliente no dejó un comentario.Steven M. | Overall Experience
El cliente no dejó un comentario.KRISTINA V. | Overall Experience
Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!ARNOLD M. | Overall Experience
El cliente no dejó un comentario.JESSE P. | First Impressions
Closing access to your storage unit at 7:00pm is too early.Andrea S. | First Impressions
El cliente no dejó un comentario.Kimberly V. | First Impressions
Everything when smoothly everyone was helpful and friendly. Great job.Oliver T. | First Impressions
El cliente no dejó un comentario.CULLEN F. | Overall Experience
Thank you for everything 😊candace r. | Overall Experience
El cliente no dejó un comentario.DESHAUN J. | First Impressions
The owner (per name tag) was super helpful and extremely niceLORELYN L. | First Impressions
Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.Paige M. | First Impressions
Thank you I appreciate your helpAlisa T. | Overall Experience
El cliente no dejó un comentario.Brianna C. | First Impressions
MANAGEMENT OF THE FACILITIES ARE GREATedward s. | First Impressions
El cliente no dejó un comentario.Daniela S. | First Impressions
El cliente no dejó un comentario.GLENN M. | Overall Experience
El cliente no dejó un comentario.Ricky S. | First Impressions
El cliente no dejó un comentario.Illana W. | First Impressions
El cliente no dejó un comentario.Candice D. | Overall Experience
High rates for storage rooms. Higher then anyone else.Terrell C. | Overall Experience
I like the unit being indoor for climate control purposes.Phillip K. | First Impressions
Judy was great thank you for the help.Aaron B. | Overall Experience
El cliente no dejó un comentario.Kenneth M. | Overall Experience
El cliente no dejó un comentario.Alberto L. | Overall Experience
This is absolute worst experience I've had with a moving/storage company. The staff specifically ridiculed my fiancé's payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I'd rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.JOVAN W. | Overall Experience
El cliente no dejó un comentario.SYLVIA V. | Overall Experience
Have rented trucks from Judy for years, always a pleasure!PAULA L. | First Impressions
El cliente no dejó un comentario.CHARLES V. | Overall Experience
El cliente no dejó un comentario.VANESSA S. | Overall Experience
El cliente no dejó un comentario.NATHANIEL H. | Overall Experience
Patty Moore was extremely helpful! Thank you 🙏valerie h. | First Impressions
El cliente no dejó un comentario.Barbara A. | Overall Experience
El cliente no dejó un comentario.Shaterria G. | First Impressions
El cliente no dejó un comentario.Selina G. | First Impressions
I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn't she tell me at that point that the keys and lock were mine?catalina g. | Overall Experience
When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.TINA P. | First Impressions
El cliente no dejó un comentario.Stephanie N. | First Impressions
El cliente no dejó un comentario.Dexter W. | Overall Experience
On the day of my pick which was after hours, my 10ft truck wasn't prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.RUDY F. | Overall Experience
El cliente no dejó un comentario.LaShawn A. | Overall Experience
El cliente no dejó un comentario.javier s. | Overall Experience
El cliente no dejó un comentario.Areona C. | First Impressions
El cliente no dejó un comentario.Latisha B. | First Impressions
Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxesVictoria C. | First Impressions
There was roaches and the central air did not help keep my stuff in temperatureAbigail L. | Overall Experience
I found all the staff very helpful and eager to serve with a smile.ARIE G. | Overall Experience
Thank you for being quick and super helpful. Wish you the best!jACQUELINE G. | Overall Experience
Storage cleanARIE G. | First Impressions
It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.Paul M. | Overall Experience
El cliente no dejó un comentario.Rony R. | Overall Experience
The hours listed for access to the storage was not the same. This may be due to COVID.Roy L. | Overall Experience
El cliente no dejó un comentario.NATHANIEL H. | First Impressions
Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.Thi M. | Online Move In
El cliente no dejó un comentario.william p. | First Impressions
El cliente no dejó un comentario.Helen B. | First Impressions
El cliente no dejó un comentario.Steve H. | First Impressions
Kind, courteous, and professional.Martin E. | First Impressions
Very customer service keep up the great jobGeorge J. | First Impressions
Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".LINDA C. | First Impressions
This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.MAJORIE T. | First Impressions
Josie was great! So helpful and friendly :)Tricia B. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!