No improvement neededJeffrey S.
Customer Reviews for U-Haul Moving & Storage of Moreno Valley
Moreno Valley, CA 92553
(Btwn Heacock & Graham)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was great. The check out process was smooth.John M.
El cliente no dejó un comentario.GLENN M. | Overall Experience
the outside was dirty. did not have any problems with anything elseRita J.
I now they should tell you when you bring a trailer back just take it back to where you picked it up fromWilliam K.
Better customer service. One of the techs was not having a good day and was showing it for all customers to see.Cynthia C.
Very professional and courteousRod C.
The inside of van needed to be wiped down and vacuum. We cleaned when before turning in and disinfected.Lisa R.
Everyone was professional courteous and attentive the vehicle was clean and good working orderEdward S.
El cliente no dejó un comentario.Lisa P.
El cliente no dejó un comentario.MOCTEZUMA N.
Judy is very bossy, has absolutely zero patience, she talks very badly to the customers and to her staff and it was only 11am in the morning. I would NEVER go to uhaul again because of her.TIA P.
El cliente no dejó un comentario.Earl G.
Perfec costumers serviceLuis D.
Great customer service!!Rosendo T.
El cliente no dejó un comentario.Deli C.
Great customer service....Fernando G.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.Ricky S. | First Impressions
Check light was need partial refundAlesia F.
Thank you Dee Dee for your wonderful help.Dolores G.
There was a really long wait and I was overcharged. Not happy!Robert D.
El cliente no dejó un comentario.Billy M.
El cliente no dejó un comentario.Gustavo R.
El cliente no dejó un comentario.Dale H.
Nothing did a very jobTINA B.
They charged me a $20 fee for after hours drop off not disclosing the proper drop off procedure when returning the trailer. I did everything I had been informed to do and because they were either in a rush to close for the night or had simply forgotten to explain that I needed to use the website when returning the trailer I got a $20 fee. I was charged $20 for following their special instructions on an after hours drop off.Cameron S.
El cliente no dejó un comentario.Zaelious R.
When we returned it i was 1st in line but last to be helped. The guy was helping from the back of the line 1st. So i basically stood there for 30mins. Then still had to go inside because the equipment was messing up. So just to return something took about an hour. When it should have only been 10 minutes max.Eneka D.
The straps on the auto transport were too short, did not fit around our Jeep tires. We hooked them to the axle and that worked. You should have extra straps available.SUZANNE K.
Great customer service....FERNANDO G.
Satisfied customer keep up the good work.ANNA P.
El cliente no dejó un comentario.Alberto G.
El cliente no dejó un comentario.Julio L.
I'm really happy to see the excellent customer service by Miss Judy She always makes customers feel welcomedMaria M.
Check in was very slow. 15 had 7am appointments. They need to open earlier on Saturday and stager appointment times so you're not waiting an hour to check in. Truck was pretty dirty outside and where they marked the fuel amount was inaccurate. Everyone was very nice and professional just very busy at the opening. Returning the truck was very quick and extremely easy. They were also helpful and very quick and professionalEddie B.
El cliente no dejó un comentario.DEREK H.
El cliente no dejó un comentario.BERNARDO R.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Nancy C.
El cliente no dejó un comentario.Ronald P.
El cliente no dejó un comentario.Charles P.
Cargo Van rented was dirty inside, windows were dirty and hard to see out....warning system notified driver that the Van needed an Oil ChangeSteven S.
El cliente no dejó un comentario.DARLENE R.
El cliente no dejó un comentario.CAO D.
El cliente no dejó un comentario.Dale H.
Customer service is always great! Keep y the excellent work!April C.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.BRITTANY F.
It was to expensive. $1400 just for a car trailer.William B.
Great serviceJOSEPH S.
El cliente no dejó un comentario.Lashanna F.
If you could drop the truck off at other locationBRENDA G.
Great customer service your employees went about and beyond I'm a handicap person they provide me with the best service inside de rental office and outside in the yard I will definitely come back and I will recommend to my family and friends thank you so much for your attentionJORGE G.
I made a reservation over the phone with the call center at 7:30pm for last minute same day pick up. My reservation was completed by 7:39pm. I arrived to location at 7:53pm. The store closes at 8:00pm. I was told by staff that they can not help me, because I was not allowed in the store after hours, or they would get in trouble I was there 7 min before closing. I had to return the next morning, and when I explained to the manager what happen, the staff from previous night put in the notes that I arrived at 8pm. If that was the case, why was the doors unlocked? They just announced that they were closing over the loud speaker. Very disappointed, how they treated me, then lied about what time I was there.Amber C.
When you make a reservation stand behind it. Also I have a U haul by me why do I have travel 10 miles out of my way to rent a trailer. Unprofessional service.James H.
Great location and organizedJerome H.
El cliente no dejó un comentario.James H.
Would not recommend u haul. We had a terrible time getting the trailer we reserved. If fact we reserved it on a Monday to pick up on Saturday and the first place called and said they would not have it for us at all then they referred us to the Sunnymead store they said they would have the trailer for us. Then that Saturday morning they called and said it would not be available until 1. Instead of 9 am. Went at 1 and the trailer was still not there. Had to get a 20 foot truck because that was all they had. We had to pay for more the what we needed and pay for mileage. They did not help us out at all financially because they could not fulfill their end of the bargain. They need to put it place something where if you dont bring back the equipment on time there is a huge fine. As well left another couple we're having the same problem what they reserved was not returned either. Poor way to run a businessElmer T.
El cliente no dejó un comentario.Dale H.
Everything was great and friendly service thank youLuis Q.
Everyone was very helpful and professional.Oscar S.
None of the towing things were able to tow my small 2300 pound car and I still paid you guys after I came hereJeyser A.
El cliente no dejó un comentario.Eleanor G.
El cliente no dejó un comentario.Illana W. | First Impressions
Need more customer reps to help customers.Mary K.
Have more customer service reps to assist customers.MARY K.
El cliente no dejó un comentario.Christopher W.
The brakes felt like they were less than up to par on the truck.Scott C.
El cliente no dejó un comentario.Gloria P.
El cliente no dejó un comentario.joseph G.
Right rear tire had a slow leak. Had to add air every day. This did not seem too bad so decided not the stop and have it repaired.HERMAN M.
Seems to be checking in online is useless. Took just as long once I got to the store to complete the check-in. I had ordered a hand truck but they had run out and did give me a appliance hand truck which really didn't work as well. The truck that had been assigned to me was not back yet so they gave me another On returning the truck it seems that the paper work I had didn't reflect me as having that truck. Mileage were not a correct. Spent another 30 minutes waiting to get that resolved. Terrible experience and will never rent from that location again!Roland A.
El cliente no dejó un comentario.Candice D. | Overall Experience
High rates for storage rooms. Higher then anyone else.Terrell C. | Overall Experience
El cliente no dejó un comentario.William S.
All things where goodEdward M.
I like the unit being indoor for climate control purposes.Phillip K. | First Impressions
Judy was great thank you for the help.Aaron B. | Overall Experience
Me cobraron mucho soy cliente siempre soy su un cliente que nesecito serbio de ustedesISRAEL S.
El cliente no dejó un comentario.JULIA D.
El cliente no dejó un comentario.Roland D.
El cliente no dejó un comentario.Laura B.
The amount of id needed and the fact that I was asked for three different phone numbers was appalling and annoying. I asked her if she wanted me to run home to answer the land line or stay there and finish renting the vehicle. If my brother had not been with me I would have walked away from renting vehicle.Victoria W.
Excellent customer serviceIngrid A.
El cliente no dejó un comentario.Christopher F.
Nothing, everything was at a very professional level including the gentlemen who received the truck at the end of the day. Great place to do business!!!Moraul F.
The staff Dee dee was patience with me and did great job. Thanks to her.KAREN L.
Service is very good. People are very friendlyRajendra D.
Nothing. Operates professionally and efficiently.Erik W.
El cliente no dejó un comentario.James G.
Great experience thank youJohn A.
Fantastic service. I would definitely recommend this location to anyone.Joseph M.
Better customer service, manager attitude unappreciated...will contact head managerLilia C.
I have used this facility in the past, the staff has always been very helpful and professional. A huge contrast to the facility in Texas.DONALD G.
El cliente no dejó un comentario.Kenneth M. | Overall Experience
everything was great but the car needed a car wash it was hard to see out the window during the sunsetAndrea A.
El cliente no dejó un comentario.ELVIRA C.
El cliente no dejó un comentario.Autumn C.
El cliente no dejó un comentario.Alberto L. | Overall Experience
Very quick and professional too. The check out was simple and easy.WARREN H.
El cliente no dejó un comentario.Kelly R.
The representative that assisted me was A+, he went above and beyond to assure I was satisfied and taken care of! Great location but I gotta thank you for having someone who values his job as well as his customers. I wish I got his name unfortunately I did not but he definitely deserves recognition. He was a African American man kinda fluffy (sorry hope I didn't offend anyone) He is amazing and deserves a raise!!Christina B.
El cliente no dejó un comentario.Jaclyn S.
This is absolute worst experience I've had with a moving/storage company. The staff specifically ridiculed my fiancé's payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I'd rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.JOVAN W. | Overall Experience
Customer service could definitely use one improvement. Effectively communicating with customers and helping customers get the right trailer or truck needed for the jobMICHAEL O.
Staff is rude tire on trailer had a bad tire. It's wasGROSSDavid B.
Not a thing runs very smoothRichard E.
El cliente no dejó un comentario.Marvin N.
El cliente no dejó un comentario.SYLVIA V. | Overall Experience
Have rented trucks from Judy for years, always a pleasure!PAULA L. | First Impressions
El cliente no dejó un comentario.CHARLES V. | Overall Experience
El cliente no dejó un comentario.VANESSA S. | Overall Experience
El cliente no dejó un comentario.NATHANIEL H. | Overall Experience
Patty Moore was extremely helpful! Thank you 🙏valerie h. | First Impressions
El cliente no dejó un comentario.Barbara A. | Overall Experience
El cliente no dejó un comentario.Shaterria G. | First Impressions
El cliente no dejó un comentario.Selina G. | First Impressions
I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn't she tell me at that point that the keys and lock were mine?catalina g. | Overall Experience
When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.TINA P. | First Impressions
El cliente no dejó un comentario.Stephanie N. | First Impressions
El cliente no dejó un comentario.Dexter W. | Overall Experience
On the day of my pick which was after hours, my 10ft truck wasn't prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.RUDY F. | Overall Experience
El cliente no dejó un comentario.LaShawn A. | Overall Experience
El cliente no dejó un comentario.javier s. | Overall Experience
El cliente no dejó un comentario.Areona C. | First Impressions
El cliente no dejó un comentario.Latisha B. | First Impressions
Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxesVictoria C. | First Impressions
There was roaches and the central air did not help keep my stuff in temperatureAbigail L. | Overall Experience
I found all the staff very helpful and eager to serve with a smile.ARIE G. | Overall Experience
Thank you for being quick and super helpful. Wish you the best!jACQUELINE G. | Overall Experience
Storage cleanARIE G. | First Impressions
It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.Paul M. | Overall Experience
El cliente no dejó un comentario.Rony R. | Overall Experience
The hours listed for access to the storage was not the same. This may be due to COVID.Roy L. | Overall Experience
El cliente no dejó un comentario.NATHANIEL H. | First Impressions
El cliente no dejó un comentario.ANDRE B. | Overall Experience
Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.Thi M. | Online Move In
El cliente no dejó un comentario.william p. | First Impressions
El cliente no dejó un comentario.Helen B. | First Impressions
El cliente no dejó un comentario.Steve H. | First Impressions
El cliente no dejó un comentario.CARLA T. | Overall Experience
Staff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.maxine p. | Overall Experience
El cliente no dejó un comentario.Miguel G. | First Impressions
Kind, courteous, and professional.Martin E. | First Impressions
El cliente no dejó un comentario.Karen H. | Overall Experience
El cliente no dejó un comentario.Norberto G. | First Impressions
El cliente no dejó un comentario.KATHLEEN P. | First Impressions
Access hours should be extended. Customer service is excellent GERONE R. | First Impressions
El cliente no dejó un comentario.Keith C. | First Impressions
Very nice place and cleanJuan M. | Overall Experience
Very customer service keep up the great jobGeorge J. | First Impressions
Great servicelibier l. | First Impressions
Everyone and the equipment worked out well.Jay J. | First Impressions
Staff was very helpful and friendly. Service in a timely manner. Overall good experience.Sherry W. | Overall Experience
I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!KELLY T. | Overall Experience
I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.RITA D. | First Impressions
Great!Melissa A. | Overall Experience
It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.maxine p. | First Impressions
I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politicsOSTILIO V. | Overall Experience
Just couldn't afford $55 for a 5x5 closet.RALPH S. | Overall Experience
All staffs were kind & very professional. So efficient & the facility were always clean & secure. We've rented storage unit for last 2 years & really appreciated for the excellent service.Angie H. | Overall Experience
GraciasOSWALD S. | First Impressions
Great service. Quick transfer from another facility.Joleen R. | Overall Experience
This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!cynthia a. | Overall Experience
Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".LINDA C. | First Impressions
I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful professionBEATRICE W. | Overall Experience
The staff was really helpful and Customer service was excellent.michael a. | Overall Experience
Extraordinario servicio al clienteYolanda C. | First Impressions
Clean modern storage facility. Great customer service.Brandon C. | First Impressions
I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.melanie l. | Overall Experience
Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best reviewTheodore S. | First Impressions
Fast and efficient service very pleasedcharles t. | First Impressions
Carlos was friendly and helpful.Melanie H. | Overall Experience
Great place.AARON L. | Overall Experience
Very much appreciate the facility and service provided.. thank youGRAHAM C. | Overall Experience
The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.joseph W. | Overall Experience
It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciatedGRAHAM C. | First Impressions
My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!JOSIE I. | First Impressions
This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.MAJORIE T. | First Impressions
Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joejoseph W. | First Impressions
Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.Timothy M. | Overall Experience
I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U TeamMONIQUE L. | Overall Experience
Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.Bunnavy M. | Overall Experience
The folks at U-Haul were gracious and helpful. Gracias.John M. | First Impressions
Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!JOHNNY S. | First Impressions
Going to court got assaultlisa s. | Overall Experience
The manager Judy was always helpful and exceedingly pleasant to deal with.STEVEN O. | Overall Experience
First time there and was pleased.. with the service .fidencio g. | Reservación
N/aPATRICK R. | Overall Experience
Didn't have what I was looking for.NATASHA H. | Reservación
Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.peggy f. | Overall Experience
Great service.ANTHONY S. | Overall Experience
Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.WILLIAM C. | Overall Experience
Thanks for your help I really appreciate itALBERT R. | Overall Experience
Josie was great! So helpful and friendly :)Tricia B. | Reservación
SatisfactoryMichael N. | Overall Experience
My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.RITA D. | Reservación
Great placeJoe F. | Overall Experience
Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.edith w. | Overall Experience
The staff was great thanksMISCHA D. | Overall Experience
Judy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌RACHEL G. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!