Comentarios del cliente para U-Haul Moving & Storage of Moreno Valley

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Moreno Valley

Grado total:

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LUDIA A.
Grado:

El cliente no dejó un comentario.

EDWARD Q.
Grado:

El cliente no dejó un comentario.

Shirley M.
Grado:

I appreciate how they are taking care about the coronavirus and being respectful and keeping people safe

KRISTINA T.
Grado:

Woman working behind the counter between 930 and 1030 Saturday 3/28/20 was very rude without cause to everyone she "helped". There was a long line which was fine she asked for 10am reservations I said I had a 930am reservation she said I am calling out for 10 wait your turn in such a rude way I explained I made a reservation 24 hours prior and she kept insisting that there weren't any more Vans available. I tried to explain while doing the online check in I submitted an additional order and she just kept telling me there was nothing for me under my name. While remaining calm I kept waiting in line hoping for the other attendant behind the counter and luckily the younger woman was able to help me find my reservation. I understand the stresses of having a job but seriously do some research before telling a paying customer her reserved van isn't there when it in fact is. Even while the younger lady was starting to get my information i over heard the grumpy woman say to tell me yes that's ( my last name) theres nothing for her. Beyond horrible service from that woman have the decency to look up information it's supposed to be her job.

Norberto G. | First Impressions |
Grado:

El cliente no dejó un comentario.

Andre B.
Grado:

El cliente no dejó un comentario.

jessica G.
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El cliente no dejó un comentario.

Jeffrey F.
Grado:

They did a really nice job considering the unusual circumstances created by the China Virus.

Douglas H.
Grado:

nothing

Oscar C.
Grado:

El cliente no dejó un comentario.

David A.
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El cliente no dejó un comentario.

Ronnisha F.
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El cliente no dejó un comentario.

Emily M.
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El cliente no dejó un comentario.

Dervon D.
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El cliente no dejó un comentario.

Willamae P.
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El cliente no dejó un comentario.

KATHLEEN P. | First Impressions |
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El cliente no dejó un comentario.

Salvador M.
Grado:

Your customer service is horrible. Manager is a bitch and rude they tell you one thing over the phone and when you get there its another. They price gauge the customers and then harass and threaten the customer never again.

Garren S.
Grado:

El cliente no dejó un comentario.

Felipe H.
Grado:

I was just a little irritated on how bad the truck wasn't mainly the body headlight was hanging halfway and wobbling on the freeway fleckering

Michael M.
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El cliente no dejó un comentario.

Albert C.
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El cliente no dejó un comentario.

Julian Q.
Grado:

Staff is very rude

Sjuan B.
Grado:

Have more people at the desk. The one lady was overwhelmed.

Ron R.
Grado:

I appreciate U-Haul's service. It is very convenient. This is a feedback and not necessarily a complaint. When I reserved my 5x8 trailer, a day before pickup I was told since location is out of 5x8, I am being upgraded to 6x12 without having to pay extra. However when I got to location, (with the great help of your staff on location) we found out the online employee had not entered this information and I was being charged the upgraded price for the 6x12. That was also corrected, but I never found out why my online insurance selection of $9 or $11, was showing up as $16 at location.a few dollars won't matter for me, but others may complain. Thanks for listening.

Daniel T.
Grado:

El cliente no dejó un comentario.

GERONE R. | First Impressions |
Grado:

Access hours should be extended. Customer service is excellent 👍

Keenan V.
Grado:

El cliente no dejó un comentario.

MAIRRNETT R.
Grado:

Entire experience was so professional, employees were very helpful and friendly.

KATHERINE Y.
Grado:

Return equipment employee was very helpful.

Terrence B.
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The only problem I had was my drop off location was close and I never was informed they wasn't open on Sunday other than that everything went well.

Jose C.
Grado:

All the employees were very polite and helpfull

Juan L.
Grado:

El cliente no dejó un comentario.

frank M.
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El cliente no dejó un comentario.

Anthony F.
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El cliente no dejó un comentario.

Tadeoantonio A.
Grado:

Awesome

Donna C.
Grado:

Judy and her team are outstanding. We never have to worry about our rentals. They go above and beyond service for our company. Thank you

Arthur B.
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El cliente no dejó un comentario.

gloria R.
Grado:

Nothing Great customer service

Eric H.
Grado:

El cliente no dejó un comentario.

Ronald V.
Grado:

Maintenance needs. Improvement On trucks brakes we’re very noisy and shake it was scary almost hit a few people that cut me off it was bad Also the truck I rented the oil pressure gauge drops to 10 at idle really low for a engine that big

marjorie G.
Grado:

El cliente no dejó un comentario.

Patricia N.
Grado:

El cliente no dejó un comentario.

Sara G.
Grado:

Everything was great customer service an all

Jeni F.
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El cliente no dejó un comentario.

Richard P.
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El cliente no dejó un comentario.

Joi M.
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El cliente no dejó un comentario.

Keith C. | First Impressions |
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El cliente no dejó un comentario.

Brittany J.
Grado:

Customer service was extremely slow. There was only 1 person to help with a line of about 15 people. Not friendly at all. Messed up my order!! They need to learn how to be customer service friendly.

Kenneth C.
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El cliente no dejó un comentario.

Lavon W.
Grado:

The App for returning after store hours is not operating or just to complicated, will have to return to the store to complete return....

Keith C.
Grado:

The two ladies at the counter were very helpful and polite. I was very impressed with their level of service especially when they were very busy.

Juan M. | Overall Experience |
Grado:

Very nice place and clean

Gary L.
Grado:

One way pricing could be a little cheaper

Debra A.
Grado:

El cliente no dejó un comentario.

NATHANIEL B.
Grado:

Things are amazing

George R.
Grado:

For starters the trailer was dirty, I advised the tech who hooked up the trailer and he said it’s ok. His name is Isaiah. When I returned the trailer later that day, I was not able to do the after hours check out through the app, because it didn’t work. I was there for approximately 35 minutes trying to get the app to work but it ne we did. When I called the Uhaul number and being on hold for over 20 minutes I found out I was transferred to the wrong department. She then transferred me to another person who told me I can’t help u with that. I will note your account that you had issues, but I can’t do anything for you since I’m not at the location. Your company should really fix all of these things. I’m more than happy to receive phone calls or emails concerning this experience.

Christina C.
Grado:

Great customer service

alvaro A.
Grado:

Office staff very friendly & helpful

Gregory T.
Grado:

El cliente no dejó un comentario.

Rickey P.
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El cliente no dejó un comentario.

Benjamin F.
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El cliente no dejó un comentario.

Cynthia A.
Grado:

Customer service was the best!

Nyjah E.
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El cliente no dejó un comentario.

Victor C.
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El cliente no dejó un comentario.

Michelle F.
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El cliente no dejó un comentario.

Javier R.
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El cliente no dejó un comentario.

Darbie S.
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El cliente no dejó un comentario.

Nicolas S.
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El cliente no dejó un comentario.

STEPHEN P.
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El cliente no dejó un comentario.

Brian D.
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Smooth experience from start to finish.

Cristian P.
Grado:

I like this location and the equipment is great but the only downfall is that they don't guarantee what EXACT trailer or truck you're going to get. And that can have a major impact on the big day of the move.

Rebecca C.
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El cliente no dejó un comentario.

James M.
Grado:

Ez to do business with friendly and efficent staff. Good mix of tech with personable staff. I reccomend them.

Fortunato L.
Grado:

El cliente no dejó un comentario.

Thomas D.
Grado:

Lower the cost.. I got charged 34 cents on my card because I went over the milage by .8 mile

THOMAS B.
Grado:

Judy was a pleasure to work with for this rental

Destiny T.
Grado:

The customer service needs work.

Andrew F.
Grado:

El cliente no dejó un comentario.

DARLENE R.
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El cliente no dejó un comentario.

christina C.
Grado:

It was a very smooth, and easy experience. Staff was quick and courteous.

Eric A.
Grado:

El cliente no dejó un comentario.

RUBEN R.
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El cliente no dejó un comentario.

Joseph M.
Grado:

The U-haul store is great and their service staff are excellent. Location is a bit of a concern, especially if after business hours.

Leslie Y.
Grado:

El cliente no dejó un comentario.

Edward C.
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El cliente no dejó un comentario.

Daniel C.
Grado:

El cliente no dejó un comentario.

Julio N.
Grado:

Friendly staff

David A.
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El cliente no dejó un comentario.

Michael J.
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El cliente no dejó un comentario.

Angel R.
Grado:

The staff here needs to be trained in customer care. The lady named cynthia was very rude and unprofessional. I felt very uncomfortable here.

Richard E.
Grado:

Always helpful and very professional Thankyou Judy for always taking care of my needs MR ESPINOZA

Amie F.
Grado:

El cliente no dejó un comentario.

Sean M.
Grado:

El cliente no dejó un comentario.

Jeffrie S.
Grado:

El cliente no dejó un comentario.

Yong L.
Grado:

El cliente no dejó un comentario.

Gerardo C.
Grado:

Looooong wait with no reservation quick line fir easy check in.

Ronald S.
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El cliente no dejó un comentario.

Elvis C.
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El cliente no dejó un comentario.

Erasmo R.
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El cliente no dejó un comentario.

Yong L.
Grado:

The more friendly staff will be good.

Manuel G.
Grado:

Completely different experience, they were very helpful and courteous.

Joseph H.
Grado:

El cliente no dejó un comentario.

Craig W.
Grado:

Judy and Maurice also deserve 5 stars... Great customer service!

oliver W.
Grado:

El cliente no dejó un comentario.

Robyn C.
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El cliente no dejó un comentario.

George J. | First Impressions |
Grado:

Very customer service keep up the great job

libier l. | First Impressions |
Grado:

Great service

Jay J. | First Impressions |
Grado:

Everyone and the equipment worked out well.

Sherry W. | Overall Experience |
Grado:

Staff was very helpful and friendly. Service in a timely manner. Overall good experience.

KELLY T. | Overall Experience |
Grado:

I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!

RITA D. | First Impressions |
Grado:

I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.

Melissa A. | Overall Experience |
Grado:

Great!

maxine p. | First Impressions |
Grado:

It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.

OSTILIO V. | Overall Experience |
Grado:

I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics

RALPH S. | Overall Experience |
Grado:

Just couldn't afford $55 for a 5x5 closet.

Angie H. | Overall Experience |
Grado:

All staffs were kind & very professional. So efficient & the facility were always clean & secure. We’ve rented storage unit for last 2 years & really appreciated for the excellent service.

OSWALD S. | First Impressions |
Grado:

Thanks

Joleen R. | Overall Experience |
Grado:

Great service. Quick transfer from another facility.

cynthia a. | Overall Experience |
Grado:

This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!

LINDA C. | First Impressions |
Grado:

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

BEATRICE W. | Overall Experience |
Grado:

I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession

michael a. | Overall Experience |
Grado:

The staff was really helpful and Customer service was excellent.

Yolanda C. | First Impressions |
Grado:

Great customer service

Brandon C. | First Impressions |
Grado:

Clean modern storage facility. Great customer service.

melanie l. | Overall Experience |
Grado:

I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.

Theodore S. | First Impressions |
Grado:

Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review

charles t. | First Impressions |
Grado:

Fast and efficient service very pleased

Melanie H. | Overall Experience |
Grado:

Carlos was friendly and helpful.

AARON L. | Overall Experience |
Grado:

Great place.

GRAHAM C. | Overall Experience |
Grado:

Very much appreciate the facility and service provided.. thank you

joseph W. | Overall Experience |
Grado:

The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.

GRAHAM C. | First Impressions |
Grado:

It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated

JOSIE I. | First Impressions |
Grado:

My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!

MAJORIE T. | First Impressions |
Grado:

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

joseph W. | First Impressions |
Grado:

Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe

Timothy M. | Overall Experience |
Grado:

Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.

MONIQUE L. | Overall Experience |
Grado:

I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team

Bunnavy M. | Overall Experience |
Grado:

Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.

John M. | First Impressions |
Grado:

The folks at U-Haul were gracious and helpful. Thank you.

JOHNNY S. | First Impressions |
Grado:

Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!

lisa s. | Overall Experience |
Grado:

Going to court got assault

STEVEN O. | Overall Experience |
Grado:

The manager Judy was always helpful and exceedingly pleasant to deal with.

fidencio g. | Reservación |
Grado:

First time there and was pleased.. with the service .

PATRICK R. | Overall Experience |
Grado:

N/a

NATASHA H. | Reservación |
Grado:

Didn't have what I was looking for.

peggy f. | Overall Experience |
Grado:

Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.

ANTHONY S. | Overall Experience |
Grado:

Great service.

WILLIAM C. | Overall Experience |
Grado:

Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.

ALBERT R. | Overall Experience |
Grado:

Thanks for your help I really appreciate it

Tricia B. | Reservación |
Grado:

Josie was great! So helpful and friendly :)

Michael N. | Overall Experience |
Grado:

Satisfactory

RITA D. | Reservación |
Grado:

My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.

Joe F. | Overall Experience |
Grado:

Great place

edith w. | Overall Experience |
Grado:

Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.

MISCHA D. | Overall Experience |
Grado:

The staff was great thanks

RACHEL G. | Overall Experience |
Grado:

Judy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌

No reviews have been submitted for this location.

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