Good trucks nice lady at front office very helpful. I remt their oftenralph G.
Customer Reviews for U-Haul Moving & Storage of Moreno Valley
Moreno Valley, CA 92553
(Btwn Heacock & Graham)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gustavo F.
Place was clean, busy the day I went in,the only part why I reviewed average was because the monthly price I reserved online, turned out to be higher at the counter, with the only explanation being, we raised our prices.Mario M. | First Impressions
El cliente no dejó un comentario.Patricia W. | Overall Experience
El cliente no dejó un comentario.Thomas P.
El cliente no dejó un comentario.Grace C.
JD and Justin were great. Super friendly service and great workmanship on my install.Ernie M.
Went over the mileage by 2 miles and was charged for it , I even filled more gas than it was asking . RidiculousKrystal R.
The staff is very nice and offered great customer service.Stephanie S.
You did a good job n customer service was greatGreg G.
El cliente no dejó un comentario.Margi C.
Everything was smooth from ordering online to pickup and dropoff. The truck however had the engine light on the entire drive and check gas cap message. Did not have any issues driving. Was very happy with U-Haul and will definitely use again.Michael D.
The associate who assisted me on Thursday Feb.2 in the office was rude and very unfriendly. She seemed inconvenienced by my question and gave off a very condensing impression. Later that evening I encountered a gentleman outside who was in charge of locking up the units and he was very kind and gave me a lot of information as well as showed me where my unit was although it was closing time. I returned on the 3rd and both ladies working in the front office were amazing. They assisted me and answered all my questions their interactions with other customers were also welcoming and friendly!Celeste J. | Online Move In
service was great. the trailer was in good shape. the only thing i would suggest is the tires on the trailer had very little treadKevin C.
Very professional serviceDorthea B.
El cliente no dejó un comentario.ARETHA B. | Overall Experience
El cliente no dejó un comentario.Margie M. | Overall Experience
El cliente no dejó un comentario.Rita D.
El cliente no dejó un comentario.Gloria T.
El cliente no dejó un comentario.Ronnette F.
El cliente no dejó un comentario.Teresa W.
El cliente no dejó un comentario.bryant S.
El cliente no dejó un comentario.Tanan A.
Had a very difficult time returning the truck after hours because the app kept crashing.Philip H.
Looks like you've already done it I came here years ago and I had to wait so long even when I had an appointment but this time it was so fast I couldn't even believe it. I got there right before the doors opened my appointment was for 7 o'clock and I was out of there in less than 10 minutes and you're employees were fantastic I can't remember their names but I'm really happy with the service.Terri W.
El cliente no dejó un comentario.Jorge A.
The web sight for after hours check in is atrocious.,very hard to do . Keeps turning off after you do one step and you have to start over several times .you never know if all of the steps were accomplished and went through because it was piece meal . And not verified .In person staff are excellent and very helpful.place is run very well ,organized and clean .friendly would recommend to anyone . Best uhaul store I have used after several moves .Ed is very knowledgeable,friendly, and helpful as are the other staff and they remembered me by name on sight .A+++.Carlos M.
El cliente no dejó un comentario.Jennette C.
El cliente no dejó un comentario.Cecilia D.
Excellent servicerosendo T.
Tanya at the counter was great. She provided excellent customer service. The AT trailer I rented had a very under inflated tire and a frayed tire strap. This is the second time I've rented an AT trailer at this location that had an almost flat tire. When I stated that this trailer should never be allowed to leave the yard in this condition and asked why the trailers aren't checked properly by the yard help, the yard helper said "someone else checked this one in, I wasn't here" Customers are towing cars on the highway with these trailers, obviously, they need to be safe.Alex M.
Staff was friendly but clear instructions for access were not given for first time storage user. My access card did not work and I required assistance gaining access at the storage building. There are not enough access doors for such a large building. The complimentary carts were helpful but it would have been much easier to have an additional unload area on the other side of the building.DENISE R. | First Impressions
Nothing everything was goodjesus R.
If you can't lower the prices don't change anything else.Jose T.
El cliente no dejó un comentario.Jackie R.
The guy who hooked up trailer - I think Maurice (black dude prob 35-40 yrs old) is an amazing asset to Uhaul. Incredibly friendly, respectful and was running back and forth to store sweating as he had customers waiting. I just sold my last business in Riverside- otherwise I would have offered him a job on the spot. Great dude.Eric D.
El cliente no dejó un comentario.Sarah S. | Overall Experience
El cliente no dejó un comentario.Antonio O.
El cliente no dejó un comentario.sharon J.
El cliente no dejó un comentario.Albert C.
El cliente no dejó un comentario.Diane J.
El cliente no dejó un comentario.GAIL R.
Un excelente servicio un buen trato con el cliente y un buen profesionalismo 👍👍👍👍👍Felipe S.
Dee, Dee was very helpful and professional, help me to go with my contract in detail. The staff also was very helpful and helpful on the time of pick up and drop off the truck and equipment. Very clean truck.Waynor M.
El cliente no dejó un comentario.SCOTT T.
El cliente no dejó un comentario.Penesha C.
El cliente no dejó un comentario.jonathan M.
El cliente no dejó un comentario.jerry f. | Overall Experience
Very fast paced service. Everyone smiles and is very friendly. Just a great experience.Jose T.
El cliente no dejó un comentario.Alejandra O.
Great customer service and very friendly. Everyone was very happy and genuinely enjoyed their job.mariell E.
El cliente no dejó un comentario.Victoria Y.
El cliente no dejó un comentario.RUSTAND J. | First Impressions
El cliente no dejó un comentario.LaShaune D.
El cliente no dejó un comentario.Mark S.
The staff were friendly and quickto help.James H. | Overall Experience
The storage outside should be secured with a gate. Our storage got broken into and we lost items. It has an "alarm" but doesn't help cause I wasn't notified immediately, I'm sure if the alarm worked, mgmt would have been notified and then they should have contacted us. I was told "I was going to call you to let you know during my rounds I noticed your lock was gone," this was after we discovered it was broken into. Even tho' the staff is friendly, doesn't make up for the lack of security (considering the city we live in) and notification. For the price I paid a month, they could do better!LORELYN L. | Overall Experience
El cliente no dejó un comentario.Melad Y.
Customer service was great.Jermaine R.
My overall experience was overwhelmingly great!Richard B.
Stop asking for 2 additional phone numbers to rent a truck or van. This is very inconvenient for people to have to bother two additional people during working hours! Besides, I don't want other people knowing my business. My friends and family don't need to know that I'm renting from U Haul.PEDRO P.
Supply dolly with every truck free😊Regina M.
El cliente no dejó un comentario.LINDA G.
Awesome staffARMANDO C.
Great 👍Kim M.
El cliente no dejó un comentario.Lonnie B.
truck i used was supposed to have 1/4 tank of gas but upon driving it for less then a city block i noticed it had half of what the vehicle was supposed to have. The vehicle was also in bad shape, there were broken plastics in several locations. one by the hand break release and to the right of the gas pedal creating an obstruction to the gas pedal and a safety risk. the vehicle also smelled of heavy smoker use and had to be driven with the windows down as the smell was over whelming.Mario R.
The inside of the vehicle was covered in animal hair and sticky stuff on the steering wheel and the cup holder.Salihah R.
El cliente no dejó un comentario.Christin B.
Maybe explain the truck pre trip better. I didn't see the link until I left the loternie G.
Keep the good work, very professional. JD was very helpful and professional will use this location on the future.WAYNOR M.
El cliente no dejó un comentario.Randall W.
El cliente no dejó un comentario.Lin P.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.DIANE T.
El cliente no dejó un comentario.LUIS G.
El cliente no dejó un comentario.Matthew O.
The gentleman that assisted me was very polite and made my visit very efficient.Beverly H.
I waiting on my drop off receiptMax G.
Everything went smoothlysara R.
El cliente no dejó un comentario.Jerry N.
Excellent customer serviceVandela C.
El cliente no dejó un comentario.ricardo Z.
Great staffCasey C.
El cliente no dejó un comentario.Melissa V.
El cliente no dejó un comentario.PATRICK L.
El cliente no dejó un comentario.Nicole H. | Overall Experience
I don't have any negative things to say.Fernando H.
El cliente no dejó un comentario.Albert J.
Everything was greatpaul S.
El cliente no dejó un comentario.TURY P.
I have rented from this location before and they are always friendly and very helpful.Joni C.
Professional and impeccable service.Thank you for the .SUSAN W.
El cliente no dejó un comentario.Pablo H.
El cliente no dejó un comentario.shawenti S.
El cliente no dejó un comentario.Hector A.
El cliente no dejó un comentario.Jeannette F M.
I would not recommend outside storage units do to constant break-ins and lock & key inconvenience. However, my 2 star points are for the move-out accommodations -extended time to after the 2 break-ins ijust days apart and the notices-.Helena T. | Overall Experience
Reported the problem to customer service the trailer, the tongue was very loose. And when connected to my truck, it jerked my truck around when I was stopping / breaking They never apologized or even offered a discount. Let the employee know when I returned & he acknowledged it was very loose.Matthew M.
great and fast serviceFERNANDO C.
A button for Somewhat should be added to the personnel helpful category. I parked where the sign told me to and waited five minutes with nobody in sight. I finally got out and went into the office to let them know I was there. After another few minutes a helpful gentleman assisted me in where to go and unhooking their trailer. Aside from that inconvenience, all was well.Robert M.
El cliente no dejó un comentario.Mary W.
Keep your customer happy and safe like you did us very satisfied 🥰Robert T.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Karen H.
Thankful for all the assistance. Thank you allSHIRLY T.
El cliente no dejó un comentario.Gregg B.
Your trailers do not come with spares. Very poor decision by management, especailly for poeple who can change a tire and get back on their way. I won't rent from UHaul anymore if you don't offer spares. I can't wait around for a vehicle to come change a flat in the middle of nowhere.mike C.
El cliente no dejó un comentario.Lisa P.
El cliente no dejó un comentario.Phillip W.
Very good customer service and friendly staffSteve M.
El cliente no dejó un comentario.Richard B. | First Impressions
El cliente no dejó un comentario.Monique H. | Overall Experience
The first day for me, was great and the employee are really helpful. Plus the price for my storage unit, is a great price for me at this moment. TyShana H. | First Impressions
El cliente no dejó un comentario.LARRY E. | Overall Experience
The Staff was Super, Aways nice and professional.. Thank you for everything.cecil b. | Overall Experience
Took My money they took renting to us Never Stood by out Second day of us using the storage But the Mgr Demanded on my Daughter to have her ID and they Locked keep it available the 1225 storage ! They never needed from my daughter ! Crystal wasn't able to get to her clothes her Coat and her dogs food Had to stay in RAIN all night Due to the Mgr disallowed to enter Crystal Denson into. Our storage. How they had not done by their WORDS for renting to us ! LIED ! And She was DISSABLED COLD, WET They charged wrong somehow toward to my daughter Check their cameras on the date on 10-8-22 So They charged Crystal they say she did Cut the Fence or did not Cut their Fence women can't do things using big Cutterd ! . The back area and they allowed homeless people allow walking yhru so a lot of pass time entered in and out on the UHaul property. STILL the FENC E i is And it's OPEN for ENTERTRANCE ! POOR UHAUL People are Pitiful thoughtless towards their Customers ! The Have Done wrong too US !Pamela P. | Overall Experience
El cliente no dejó un comentario.Le'Shaunte L. | Overall Experience
Helpful Good !Pamela P. | First Impressions
El cliente no dejó un comentario.NICOLE N. | First Impressions
El cliente no dejó un comentario.Brianna C. | Overall Experience
El cliente no dejó un comentario.Kortney L. | Overall Experience
El cliente no dejó un comentario.Antonio g. | Overall Experience
The hours didn't really work for me but thats just for me so don't let that influence your decision. The staff, facility, storage unit , cleanliness, products available for you to purchase and how safe my stuff stored in my unit were all excellent and worth the price.John P. | Overall Experience
El cliente no dejó un comentario.jerry f. | First Impressions
El cliente no dejó un comentario.Victoria W. | First Impressions
El cliente no dejó un comentario.william d. | Overall Experience
El cliente no dejó un comentario.Reginald B. | Overall Experience
JD and staff are the best very happy and respectfuledmon t. | First Impressions
Customer service was very helpful very friendly and very patient with a beautiful smile I was very content with everything with customer service Thank you 😊Margie G. | First Impressions
El cliente no dejó un comentario.JANNETTE N. | Overall Experience
El cliente no dejó un comentario.Kortney L. | First Impressions
Mz Judy is so professional kind respectful to all cousomerAnita G. | First Impressions
El cliente no dejó un comentario.Connie D. | Overall Experience
N/CRASAQ b. | Overall Experience
El cliente no dejó un comentario.Shanel W. | Overall Experience
El cliente no dejó un comentario.ALYSSA A. | Overall Experience
El cliente no dejó un comentario.Ann marie T. | Overall Experience
Unable to speak with customer service, ants were all over my stuff, and unable to get stuff out had to come back next day.jonathan m. | Overall Experience
El cliente no dejó un comentario.felipe h. | Overall Experience
The unit numbers were hard to locate on the outside of the buildings. Took us 15 minutes to find someone who could tell us where it was. Once inside the Unit was not clean.Had to wait for 45 min in the heat until it was ready. Other than that the unit was fine!Adele l. | Overall Experience
El cliente no dejó un comentario.BERTHA L. | First Impressions
They’re friendly with me as a Deaf identity!German Z. | Overall Experience
El cliente no dejó un comentario.Ranetta S. | Overall Experience
El cliente no dejó un comentario.Areona C. | Overall Experience
El cliente no dejó un comentario.Vaschar M. | Overall Experience
La razón por la que me cambié con ustedes es que me queda cerca . Solo espero que no me cambien el precio. Por esa razón dejé el otro lugar. GraciasANTONIO G. | First Impressions
Yes I will recommend a friend are a family member when they decide to get a storage unit. and I will be back soon. Gracias.Oliver T. | Overall Experience
El cliente no dejó un comentario.TRACY P. | Overall Experience
El cliente no dejó un comentario.DEMETRIS B. | First Impressions
I've been a UHaul customer for a number of years and it has been a great experience...staff is very professional, polite and courteous...if ever I need storage/moving assistance again UHaul will be the first company I call..thank you very much...VICTOR R. | Overall Experience
El cliente no dejó un comentario.Susan M. | Overall Experience
El cliente no dejó un comentario.Tracy G. | Overall Experience
El cliente no dejó un comentario.CORNELIUS T. | First Impressions
El cliente no dejó un comentario.Lisa V. | First Impressions
El cliente no dejó un comentario.Charlie M. | Overall Experience
From beginning to end, you were very helpful. Thank you for your help.Gilroy N. | Overall Experience
El cliente no dejó un comentario.maria g. | Overall Experience
El cliente no dejó un comentario.MARIZA G. | Overall Experience
Thank you for everything. Please fix the access port on the building for space #0304. God bless. Josie Cowart.josie c. | Overall Experience
El cliente no dejó un comentario.Carolyn G. | Overall Experience
It didn't seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.dulce d. | Overall Experience
El cliente no dejó un comentario.ERIKA S. | Overall Experience
El cliente no dejó un comentario.Haydee G. | Overall Experience
El cliente no dejó un comentario.Cynthia B. | Overall Experience
El cliente no dejó un comentario.Jess P. | Overall Experience
Awkward lay out of the units, but other than that, it was a great experience.Erika M. | Online Move In
El cliente no dejó un comentario.DAWUBDER S. | Overall Experience
El cliente no dejó un comentario.MARIA C. | Overall Experience
El cliente no dejó un comentario.Haydee G. | First Impressions
El cliente no dejó un comentario.Carol G. | Overall Experience
Moreno Valley California Uhaul is AwesomeArchie J. | First Impressions
El cliente no dejó un comentario.LaDonna W. | Overall Experience
El cliente no dejó un comentario.Inez C. | Overall Experience
El cliente no dejó un comentario.Daniel B. | First Impressions
The staff was friendly and knowledgeable and also helpful. I had a great experience.Barbara T. | Overall Experience
This facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.Phillip K. | Overall Experience
Judy is the bestFRENSHAKERNAY H. | Overall Experience
The Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.edward s. | Overall Experience
The access hours are a bit short extended hours or even extended on payKarina F. | First Impressions
El cliente no dejó un comentario.CLINTON D. | Overall Experience
El cliente no dejó un comentario.TAMARA F. | Overall Experience
Our unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!Susan M. | First Impressions
Great place to store your everything..HOSEA W. | Overall Experience
El cliente no dejó un comentario.MARCUS H. | Overall Experience
Our belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Gracias.SHARON W. | Overall Experience
El cliente no dejó un comentario.Sandra S. | First Impressions
El cliente no dejó un comentario.Rita B. | Overall Experience
El cliente no dejó un comentario.REBECKA N. | Overall Experience
El cliente no dejó un comentario.RHONDA R. | Overall Experience
El cliente no dejó un comentario.Leilani G. | Overall Experience
El cliente no dejó un comentario.Ricky S. | Overall Experience
El cliente no dejó un comentario.Andrea S. | Overall Experience
El cliente no dejó un comentario.Roberta J. | First Impressions
Clean and friendly staff!Kenia M. | First Impressions
El cliente no dejó un comentario.Sergio I. | Overall Experience
El cliente no dejó un comentario.Patricia B. | First Impressions
Some uhauls have an area for unwanted items or disposal items.Sharon S. | Overall Experience
El cliente no dejó un comentario.David P. | Overall Experience
They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.Roger M. | Overall Experience
El cliente no dejó un comentario.Carmella A. | Overall Experience
El cliente no dejó un comentario.Steven M. | Overall Experience
El cliente no dejó un comentario.KRISTINA V. | Overall Experience
Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!ARNOLD M. | Overall Experience
El cliente no dejó un comentario.JESSE P. | First Impressions
Closing access to your storage unit at 7:00pm is too early.Andrea S. | First Impressions
El cliente no dejó un comentario.Kimberly V. | First Impressions
Everything when smoothly everyone was helpful and friendly. Great job.Oliver T. | First Impressions
El cliente no dejó un comentario.CULLEN F. | Overall Experience
Thank you for everything 😊candace r. | Overall Experience
El cliente no dejó un comentario.DESHAUN J. | First Impressions
The owner (per name tag) was super helpful and extremely niceLORELYN L. | First Impressions
Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.Paige M. | First Impressions
Thank you I appreciate your helpAlisa T. | Overall Experience
El cliente no dejó un comentario.Brianna C. | First Impressions