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Charles P.Customer Reviews for U-Haul Moving & Storage of Moreno Valley
Testimonials From Recent Customers
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Cargo Van rented was dirty inside, windows were dirty and hard to see out....warning system notified driver that the Van needed an Oil Change
Steven S.Customer service is always great! Keep y the excellent work!
April C.It was to expensive. $1400 just for a car trailer.
William B.Great service
JOSEPH S.If you could drop the truck off at other location
BRENDA G.Great customer service your employees went about and beyond I'm a handicap person they provide me with the best service inside de rental office and outside in the yard I will definitely come back and I will recommend to my family and friends thank you so much for your attention
JORGE G.I made a reservation over the phone with the call center at 7:30pm for last minute same day pick up. My reservation was completed by 7:39pm. I arrived to location at 7:53pm. The store closes at 8:00pm. I was told by staff that they can not help me, because I was not allowed in the store after hours, or they would get in trouble I was there 7 min before closing. I had to return the next morning, and when I explained to the manager what happen, the staff from previous night put in the notes that I arrived at 8pm. If that was the case, why was the doors unlocked? They just announced that they were closing over the loud speaker. Very disappointed, how they treated me, then lied about what time I was there.
Amber C.When you make a reservation stand behind it. Also I have a U haul by me why do I have travel 10 miles out of my way to rent a trailer. Unprofessional service.
James H.Great location and organized
Jerome H.Would not recommend u haul. We had a terrible time getting the trailer we reserved. If fact we reserved it on a Monday to pick up on Saturday and the first place called and said they would not have it for us at all then they referred us to the Sunnymead store they said they would have the trailer for us. Then that Saturday morning they called and said it would not be available until 1. Instead of 9 am. Went at 1 and the trailer was still not there. Had to get a 20 foot truck because that was all they had. We had to pay for more the what we needed and pay for mileage. They did not help us out at all financially because they could not fulfill their end of the bargain. They need to put it place something where if you dont bring back the equipment on time there is a huge fine. As well left another couple we're having the same problem what they reserved was not returned either. Poor way to run a business
Elmer T.Everything was great and friendly service thank you
Luis Q.Everyone was very helpful and professional.
Oscar S.None of the towing things were able to tow my small 2300 pound car and I still paid you guys after I came here
Jeyser A.Need more customer reps to help customers.
Mary K.Have more customer service reps to assist customers.
MARY K.The brakes felt like they were less than up to par on the truck.
Scott C.Right rear tire had a slow leak. Had to add air every day. This did not seem too bad so decided not the stop and have it repaired.
HERMAN M.Seems to be checking in online is useless. Took just as long once I got to the store to complete the check-in. I had ordered a hand truck but they had run out and did give me a appliance hand truck which really didn't work as well. The truck that had been assigned to me was not back yet so they gave me another On returning the truck it seems that the paper work I had didn't reflect me as having that truck. Mileage were not a correct. Spent another 30 minutes waiting to get that resolved. Terrible experience and will never rent from that location again!
Roland A.High rates for storage rooms. Higher then anyone else.
Terrell C. | Overall ExperienceAll things where good
Edward M.I like the unit being indoor for climate control purposes.
Phillip K. | First ImpressionsJudy was great thank you for the help.
Aaron B. | Overall ExperienceMe cobraron mucho soy cliente siempre soy su un cliente que nesecito serbio de ustedes
ISRAEL S.The amount of id needed and the fact that I was asked for three different phone numbers was appalling and annoying. I asked her if she wanted me to run home to answer the land line or stay there and finish renting the vehicle. If my brother had not been with me I would have walked away from renting vehicle.
Victoria W.Excellent customer service
Ingrid A.Nothing, everything was at a very professional level including the gentlemen who received the truck at the end of the day. Great place to do business!!!
Moraul F.The staff Dee dee was patience with me and did great job. Thanks to her.
KAREN L.Service is very good. People are very friendly
Rajendra D.Nothing. Operates professionally and efficiently.
Erik W.Great experience thank you
John A.Fantastic service. I would definitely recommend this location to anyone.
Joseph M.Better customer service, manager attitude unappreciated...will contact head manager
Lilia C.I have used this facility in the past, the staff has always been very helpful and professional. A huge contrast to the facility in Texas.
DONALD G.everything was great but the car needed a car wash it was hard to see out the window during the sunset
Andrea A.Very quick and professional too. The check out was simple and easy.
WARREN H.The representative that assisted me was A+, he went above and beyond to assure I was satisfied and taken care of! Great location but I gotta thank you for having someone who values his job as well as his customers. I wish I got his name unfortunately I did not but he definitely deserves recognition. He was a African American man kinda fluffy (sorry hope I didn't offend anyone) He is amazing and deserves a raise!!
Christina B.This is absolute worst experience I've had with a moving/storage company. The staff specifically ridiculed my fiancé's payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I'd rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.
JOVAN W. | Overall ExperienceCustomer service could definitely use one improvement. Effectively communicating with customers and helping customers get the right trailer or truck needed for the job
MICHAEL O.Staff is rude tire on trailer had a bad tire. It's wasGROSS
David B.Not a thing runs very smooth
Richard E.Better customer service, this people rude.
THOMAS I.Dee and Judi are fabulous! Best experience I've had at UHaul!
Anne S.Great price, Great service
Richard C.Air conditioning 🙄☺ï¸
Candace R.Just keep doing what you have been doing.
Valencia B.Your service and employees were great!
Arthur B.Dropped off after hours. Was easy
Beverly V.Great service fast and easy.
LUCY W.Hi, I recently renter a 26 foot truck for 24 hours . I was late and I was given a call by Dee Dee Stelton Bryant whom I told I had over slept due to my late night moving . I let her know charge me if you have to but I'm staying with truck as I needed the truck longer and had more stuff to move . She proceeded by telling me ,†oh well can you have the truck here by 11:30 am !? “ which to me it sounds like if you have it here by 11:30am you won't get charged . I responded by saying,â€yes!.†She replied ,†so you'll have it here by 11:30 am correct ? “ I said yes I'm on my way ! She never told me, “ok yes I will or I have to charge you !†Other wise I would have stayed with the truck to use it more . Her response was very deceiving as it sounded to me like ( if you have it here by 11:39 I n't charge you !) I drive 30 miles back to return it thinking I was not going to get charged more . When I get there and speak to her she charged me about 90 dollars more for late charge . I asked her ,†why would you not tell me you were going to charge me on the phone and make it seem like if I got here by 11:30 you wouldn't charge me ? “ her response was ,†I needed that truck for someone else, are you going to pay or not !?†I asked to speak with her supervisor and she said there was none available . Put your self in my shoes and empathize for a bit . She was very deceiving and made me waste my time . Had she told me she would charge me over the phone I would have taken my time to finish my move . I think it's wrong and I think she should have communicated with me over the phone what her intentions were . If you guys have a recorded conversation I suggest you listen to it so that you can better train your employees as she was very rude and deceiving. I'm an avid yelper and i have lots of followers on social media . I would like this issue resolved and try and get my refund back please . I was charged for two rental periods . Please advise . Sent from my iPhone
Ivan M.I've been doing business with this location for a number of years. Judy the manager is is a pleasure to interact with as often see her at least once a month.
James G.Just didn't understand why it cost more to extend a contract and keep the U-haul for an additional day then it is to just rent it for the day.
Felicia G.Have rented trucks from Judy for years, always a pleasure!
PAULA L. | First ImpressionsI was very disappointed in your reservation department. They had me booked for 5 x 5 and I requested a 5x10 at the Moreno Valley location and U box in Riverside. They were to be both at Moreno Valley. I was also quoted the wrong price. Your mix up cost me additional $150.00 for the movers and a mad dash to find another storage unit to fit my things. I spoke to your reservation office 3 different time and told them what was needed and each time I was told something different. I went over my request very carefully them. U-haul not only cost me a lot of extra money but a lot extra undue stress. This was a very difficult move because of you. Your employees at the stores were great especially the men at the Moreno Valley store, they felt bad for the error your company made and tried to help but were unable to. Your reservation department stinks. I feel this message to you will go on deaf ears but I need to let you know.
Diane O.Friendly and efficient
Lynne D.The truck was dirty, I was over charged for fuel upon topped off before returning vehicle. I was refunded my money for fuel. I just feel like a detail of return should have been noted. Staff wasn't really friendly at all. No service with a smile. ðŸ˜'
Cheri W.Nothing, Keep up the Great Work.
Bertrand M.Patty Moore was extremely helpful! Thank you 🙏
valerie h. | First ImpressionsI appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn't she tell me at that point that the keys and lock were mine?
catalina g. | Overall ExperienceWhen I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.
TINA P. | First ImpressionsOn the day of my pick which was after hours, my 10ft truck wasn't prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.
RUDY F. | Overall ExperienceOnly one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes
Victoria C. | First ImpressionsThere was roaches and the central air did not help keep my stuff in temperature
Abigail L. | Overall ExperienceI found all the staff very helpful and eager to serve with a smile.
ARIE G. | Overall ExperienceThank you for being quick and super helpful. Wish you the best!
jACQUELINE G. | Overall ExperienceStorage clean
ARIE G. | First ImpressionsIt would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.
Paul M. | Overall ExperienceThe hours listed for access to the storage was not the same. This may be due to COVID.
Roy L. | Overall ExperienceEveryone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.
Thi M. | Online Move InStaff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.
maxine p. | Overall ExperienceKind, courteous, and professional.
Martin E. | First ImpressionsAccess hours should be extended. Customer service is excellent
GERONE R. | First ImpressionsVery nice place and clean
Juan M. | Overall ExperienceVery customer service keep up the great job
George J. | First ImpressionsGreat service
libier l. | First ImpressionsEveryone and the equipment worked out well.
Jay J. | First ImpressionsStaff was very helpful and friendly. Service in a timely manner. Overall good experience.
Sherry W. | Overall ExperienceI had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!
KELLY T. | Overall ExperienceI am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.
RITA D. | First ImpressionsGreat!
Melissa A. | Overall ExperienceIt was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.
maxine p. | First ImpressionsI canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics
OSTILIO V. | Overall ExperienceJust couldn't afford $55 for a 5x5 closet.
RALPH S. | Overall ExperienceAll staffs were kind & very professional. So efficient & the facility were always clean & secure. We've rented storage unit for last 2 years & really appreciated for the excellent service.
Angie H. | Overall ExperienceGracias
OSWALD S. | First ImpressionsGreat service. Quick transfer from another facility.
Joleen R. | Overall ExperienceThis was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!
cynthia a. | Overall ExperienceStaff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".
LINDA C. | First ImpressionsI had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession
BEATRICE W. | Overall ExperienceThe staff was really helpful and Customer service was excellent.
michael a. | Overall ExperienceExtraordinario servicio al cliente
Yolanda C. | First ImpressionsClean modern storage facility. Great customer service.
Brandon C. | First ImpressionsI think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.
melanie l. | Overall ExperienceCourteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review
Theodore S. | First ImpressionsFast and efficient service very pleased
charles t. | First ImpressionsCarlos was friendly and helpful.
Melanie H. | Overall ExperienceGreat place.
AARON L. | Overall ExperienceVery much appreciate the facility and service provided.. thank you
GRAHAM C. | Overall ExperienceThe associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.
joseph W. | Overall ExperienceIt’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated
GRAHAM C. | First ImpressionsMy drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!
JOSIE I. | First ImpressionsThis was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.
MAJORIE T. | First ImpressionsCarlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe
joseph W. | First ImpressionsJudy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.
Timothy M. | Overall ExperienceI absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team
MONIQUE L. | Overall ExperienceGreat customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.
Bunnavy M. | Overall ExperienceThe folks at U-Haul were gracious and helpful. Gracias.
John M. | First ImpressionsBarbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!
JOHNNY S. | First ImpressionsGoing to court got assault
lisa s. | Overall ExperienceThe manager Judy was always helpful and exceedingly pleasant to deal with.
STEVEN O. | Overall ExperienceFirst time there and was pleased.. with the service .
fidencio g. | ReservaciónN/a
PATRICK R. | Overall ExperienceDidn't have what I was looking for.
NATASHA H. | ReservaciónEverything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.
peggy f. | Overall ExperienceGreat service.
ANTHONY S. | Overall ExperienceFacility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.
WILLIAM C. | Overall ExperienceThanks for your help I really appreciate it
ALBERT R. | Overall ExperienceJosie was great! So helpful and friendly :)
Tricia B. | ReservaciónSatisfactory
Michael N. | Overall ExperienceMy family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.
RITA D. | ReservaciónGreat place
Joe F. | Overall ExperienceLove your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.
edith w. | Overall ExperienceThe staff was great thanks
MISCHA D. | Overall ExperienceJudy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌
RACHEL G. | Overall Experience