Customer Reviews for U-Haul Moving & Storage of Midtown Syracuse

2,885 reviews

740 Erie Blvd E   Syracuse, NY 13210
(Downtown Syracuse)

(315) 424-0633

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 424-0633

740 Erie Blvd E
Syracuse, NY 13210
(Downtown Syracuse)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

brittany delee 
Rating:
5.0

The entire staff is exceptional, professional, and knowledgeable. These are a team of individuals that you want to have under any circumstances. Bravo!👏🏽

Crystal Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAEKWON GARY  |  Overall Experience 
Rating:
5.0

The staff are always helpful and professional.

Crystal Ross 
Rating:
5.0

Customer did not leave a comment.

adrian patterson 
Rating:
5.0

A discount for being a frequent customer 🤷🏽

Thaddeus Holdren 
Rating:
5.0

Customer did not leave a comment.

dale dickons 
Rating:
5.0

Tammy was very helpful and very professional. Great service!

John Body  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tynia brown 
Rating:
5.0

Thanks

christine shilholster  |  First Impressions 
Rating:
1.0

Don't rape your customer’s pocket!!! Charge me another day an extra mile for being after my 48 hour drop off time when I had to drove 45 mins to the location uhual asked to have dropped off not the one 15 mins away in town. I do you a favor an you charge me a extra $40... that's bullshit. I tried calling the location to resolve the situation, the ladie i spoke to was very rude to me and wouldn't help or seem to care. I will not recommend you or your services to no anyone. I will let everyone on Google know your a bunch of rude scam artists that rape their customers pockets for every penny they have!!!! Uhual has dogshit customer service in Syracuse New York!

Schuyler Smith 
Rating:
5.0

Customer did not leave a comment.

Patricia Brunson 
Rating:
5.0

Customer did not leave a comment.

FRANKIE TEMPLE 
Rating:
5.0

Customer did not leave a comment.

jeff hall 
Rating:
5.0

Customer did not leave a comment.

Candace Thornton 
Rating:
5.0

Customer did not leave a comment.

Dashamali Jennings 
Rating:
5.0

Customer did not leave a comment.

fredisha brooks 
Rating:
5.0

Customer did not leave a comment.

Yolanda Flagg 
Rating:
5.0

Customer did not leave a comment.

Stephen Kassel 
Rating:
3.0

The elevator to get to your storage needs to be upgraded for the sake of future customers or get a person to work the elevator for people. Like a specific job title for the elevators.

mulika mcarthur  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Kautz 
Rating:
5.0

Customer did not leave a comment.

dashawn cunningham 
Rating:
5.0

Customer did not leave a comment.

Kevin Samolis 
Rating:
1.0

Customer did not leave a comment.

Belachew Tadese 
Rating:
5.0

Staff was very welcoming

Leslie Morris 
Rating:
3.0

Customer did not leave a comment.

charles Lewis 
Rating:
5.0

Customer did not leave a comment.

Shantese Jones 
Rating:
3.0

Customer did not leave a comment.

Reana Black 
Rating:
3.0

Don’t over charge, or try to put people in for time that they can’t make the return for then try to charge them for another day

Roberto Tuitt 
Rating:
1.0

Absolute the worst Uhaul experience ever! I picked up the truck and it only had 1/4 tank of fuel exactly with dash showing 47 miles to empty. I drove a total of 21 miles and filled the truck up before I returned ($13.08) worth, returning the truck 30 minutes early with more than 1/4 tank and the dash showing 70 miles to empty. So I returned the vehicle with MORE fuel then when I picked it up and this location had the audacity to charge me $8.08 for fuel! I called and told I would have to come in and show proof of the fuel level and mileage before they could refund me, so I did and I was never refunded. I went down there twice with proof and walked out no refund even though they said they would since my pictures proved I was correct. Absolute crooks run this location. Also the truck was disgusting inside and out. AVOID THIS UHAUL LOCATION AT ALL COSTS!!! TERRIBLE CUSTOMER SERVICE!!!

Ryan Matt 
Rating:
5.0

Customer did not leave a comment.

John Wright  |  Overall Experience 
Rating:
1.0

Work on your customer service, cleanliness & vehicle upkeep. Our truck was filthy on the interior, candy wrappers left, sticky substances spilled, smelled awful, just extremely dirty. I was willing to overlook that part but then the heat would not come on on a chilly day. So we were already across town with no heat in a filthy UHaul. I called Tammy W to let her know, and her response was garbage - she would not proceed with a refund and said just bring it back - mind you we were already across town. Terrible attitude over the phone, employees rude and condescending, and did not offer to make anything right. We will never be using this Erie Blvd. location again, as their customer service and cleanliness were both disgusting. I will be reaching out to corporate regarding these issues.

Merritt Kusak-McGuire 
Rating:
5.0

Very efficient

Joanna Morse 
Rating:
5.0

Customer did not leave a comment.

Robert Gorham 
Rating:
3.0

Girls at the front desk were extremely rude and made for a uncomfortable/unwelcoming experience. When I asked questions, they all just watched me.

Morgan Schank 
Rating:
1.0

Rented a trailer for a day. You get 24 hours.. dropped it off less than 8 hours of use.. GOT CHARGED FOR AN EXTRA DAY!!! Will never use again. Will never recommend again!!

alex skilinskis 
Rating:
4.0

Customer did not leave a comment.

Bethanie Lethbridge 
Rating:
2.0

The staff members were very friendly and did the best job that they could. It took 20 minutes to get checked in when there was no line due to either there being issues with the internet or with the company system. The staff members had mentioned that it had been like that most the day and apologized several times for it taking as long as it did. I commend them for their efforts to make the best of a difficult situations as they also mentioned it was far from the only time.

David Eberst 
Rating:
5.0

Customer did not leave a comment.

Victoria Spencer 
Rating:
5.0

Awesome service

Shenora Ramseur 
Rating:
5.0

Customer did not leave a comment.

lloyd broadnax 
Rating:
4.0

Customer did not leave a comment.

willam checer 
Rating:
5.0

Gas mileage sucks. The cost of the rental and fuel I could have had part shipped

Kevin Markham 
Rating:
5.0

The staff was phenomenal. Lisa and Tammy were two of the greatest people. They went over and above for me. Thank you

DEBORAHANNE DUNN  |  First Impressions 
Rating:
5.0

Although it was a well used truck it did the job. The staff was great.

DEBORAHANNE DUNN 
Rating:
5.0

Everyone there is helpful, friendly, and professional.

Crystal Ross 
Rating:
5.0

Very neat and clean the works are very friendly and helpful deserves a raise

Matthew Knapp 
Rating:
5.0

Customer did not leave a comment.

Brian Wolford 
Rating:
5.0

Tammy and Dominique were the friendliest most empathetic and professional people I’ve dealt with in years and made my rental easy and quick. They explained everything to me and the equipment was fantastic as were they. I recommend this place to anybody who wants good service and find people who really care the Erie Boulevard location in Syracuse New York is not to be parallel by any other. It is wonderful.

Richard Risman 
Rating:
4.0

Customer did not leave a comment.

Debra Robinson 
Rating:
5.0

Customer did not leave a comment.

Alejandro Dos Santos  |  Online Move In 
Rating:
1.0

Obese fucking bitch owner angry she had to get out of her chair to check-in truck, bitching it wasn’t parked in proper location on her lot - with all the other trucks.May she rot in hell.

Jill Fox 
Rating:
3.0

Customer did not leave a comment.

Linda Hooks 
Rating:
5.0

Customer did not leave a comment.

Travis Wood 
Rating:
5.0

Honestly, this was a seamless process. The owner was extremely friendly and thorough. We were in and out after checking in and when we came back, she was quick to get us to our next destination. Thank you for an easy experience on a challenging day!

Marett Seymour 
Rating:
5.0

Tammy is the best! They take care of their customers & make it a pleasure to do business with U-Haul.

DANTEJOSEPH MAGLIOLO 
Rating:
5.0

Customer did not leave a comment.

armondo sejo 
Rating:
5.0

Customer did not leave a comment.

Jason Howard 
Rating:
2.0

Door had damage to it was cold truck did not run that great it was lot and seemed as if I acceleration it pulled

Kache Phillips 
Rating:
5.0

Customer did not leave a comment.

alexus foster  |  Overall Experience 
Rating:
5.0

Customer service was an extraordinarily helpful woman who helped tremendously. She is smart, accommodating, kind, empathetic, and offered plenty of support and assistance.

Richard Risman 
Rating:
5.0

Very easy transaction. Actual cost was lower than expected, Received a credit. Very Pleased.

Jeffrey Andrews 
Rating:
5.0

Customer did not leave a comment.

Mark Gonya 
Rating:
1.0

I was charged for 750 miles on a trip that took at most 200.

Daniel Yaciuk 
Rating:
3.0

Customer did not leave a comment.

Pierre Isaya 
Rating:
5.0

Customer did not leave a comment.

Markita Stone  |  First Impressions 
Rating:
2.0

When I got truck it was not on full. I went back to tell the agent, she said she made an adjustment. Look at receipt and there was no adjustment. Won’t return there no more

Benjamin Hackett 
Rating:
3.0

Customer did not leave a comment.

Joel Graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine Lopez-Chaparro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Singletery 
Rating:
5.0

Customer did not leave a comment.

Jose Bottari  |  First Impressions 
Rating:
5.0

Tammy, the front desk gal is very friendly and helpful with great suggestions.

maureen morgan 
Rating:
4.0

Was clean as could be in sloppy winter conditions. Engine oil needed changing as per message on dash. Back window could have been cleaned, there was no visibility there

Jim Shivers 
Rating:
5.0

This rental went as expected, but the one a week before, no. Returning the truck, I refilled the fuel to the checkout level; even returning to the cashier to put in an additional $5 over the $12 to make sure it was a smidgen above the checkout level. I had noticed that the truck seemed to be consuming fuel excessively on the way to the move site... From the gas station (little over a mile) back to the return I could see the Guage moving. When I dropped it off it was now a smidgen below the checkout level. I was charged an additional $19 .so I ended up paying $36 to go 38 total miles driven. I discussed it with management and after much back and forth and reviewing mileage and records, was refunded the $19. I know now to follow all checkout protocols, making sure any problems with the truck are gone over before leaving, and keep gas receipts and mile

Larry Lott 
Rating:
4.0

Van had noted problems that location was aware of and should have been rectified before renting. Pick up and return went smoothly and owner was responsive.

William Eastman 
Rating:
3.0

Web site allowed me to reserve a van for a one way trip. Vans are not available for one way trips. Desk person sent me to another location for a box truck. The available truck was filthy and had bald tires. I called Uhaul 800 and was sent back to the original location for a box truck...jeez! Rented truck had transmission issues, but I made it to the destination safely.

william cadmus 
Rating:
3.0

Customer did not leave a comment.

MARICELA ORNELAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaileen Swan 
Rating:
5.0

Staff was incredibly courteous and professional, got me into my rental quickly

Caitlin Cafiero 
Rating:
5.0

Customer did not leave a comment.

kenniqua washington 
Rating:
5.0

The "Check Engine" light was on... Had me Concerned...

RUTHENER CARTER 
Rating:
5.0

Customer did not leave a comment.

Jason Walcker 
Rating:
1.0

Got a filthy truck.

Aaron Gunther 
Rating:
5.0

Customer did not leave a comment.

jerome dexter 
Rating:
5.0

Check engine light on.

Donald Hunt 
Rating:
4.0

With one elevator it can be very slow at times

Anthony Barringer  |  Overall Experience 
Rating:
3.0

Have more than one staff at counter

Willie Elliott 
Rating:
5.0

Customer did not leave a comment.

Madeline Calderon 
Rating:
3.0

Customer did not leave a comment.

Lisa Love 
Rating:
5.0

Customer did not leave a comment.

Jamesha Leonard 
Rating:
5.0

Customer did not leave a comment.

Christina Cagnina 
Rating:
4.0

Customer did not leave a comment.

todd pulver 
Rating:
4.0

Customer did not leave a comment.

shaquillah Hordge 
Rating:
5.0

Customer did not leave a comment.

Devon Beazer 
Rating:
5.0

Friendly and courteous staff

glen hammitt 
Rating:
5.0

Customer did not leave a comment.

Karen Acevedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Farnett 
Rating:
3.0

Customer did not leave a comment.

Clifford Scott 
Rating:
5.0

Excellent customer service was provided to me and I am very satisfied.

Willy Elkison 
Rating:
3.0

Customer did not leave a comment.

Matthew Nicholas 
Rating:
5.0

Customer did not leave a comment.

Niara Scott-Jackson 
Rating:
4.0

All the people that I interacted with were extremely nice and very helpful.

John Connelly 
Rating:
5.0

Customer did not leave a comment.

DANIEL BOCK 
Rating:
5.0

People there are great.

JUDITH CHAUSSE 
Rating:
5.0

Customer did not leave a comment.

John Feyerabend 
Rating:
5.0

Customer did not leave a comment.

Betty Jackson 
Rating:
5.0

Customer did not leave a comment.

Terrol Davis 
Rating:
5.0

Customer did not leave a comment.

Brenda McKenzie 
Rating:
5.0

Customer did not leave a comment.

Pogual Grant  |  Overall Experience 
Rating:
5.0

Nice atmosphere… very and sufficiently staffed

Kathrine McCann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Fjermedal 
Rating:
3.0

How long it take to wait for your money back on debt or credit card

Johnny Wright 
Rating:
5.0

I would have liked to be able to extend my rental instead of having to rent again the next day.

Lynne McCormick 
Rating:
5.0

Customer did not leave a comment.

Lynne McCormick 
Rating:
5.0

Nothing

Adrian Green 
Rating:
5.0

I can't think of anything. You all have covered all the bases!

Larry Lott 
Rating:
5.0

Customer did not leave a comment.

JOHN KELLY 
Rating:
5.0

Customer did not leave a comment.

sharon brennan 
Rating:
5.0

Customer did not leave a comment.

donna witset  |  First Impressions 
Rating:
5.0

None

Timothy Kirkland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yvonne wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Jackson Sr  |  Overall Experience 
Rating:
4.0

The service elevator should be available if the facility is open. Thank you

Bradley Stelter  |  First Impressions 
Rating:
5.0

Professional Staff

Pogual Grant  |  First Impressions 
Rating:
5.0

Tammy Wilbur went over and beyond being of assistance and making my long-distance experience very good. I will definitely use their facility again and recommend it to everyone.

roxanne farnham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tomaris pease  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Brown  |  Overall Experience 
Rating:
1.0

Too much hassle and due to no fault of my own l managed to lose money.

melburn mcclain  |  First Impressions 
Rating:
1.0

Very poor service!

termaine davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luwam Ghebremicael  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Rosenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE FRATIS  |  Overall Experience 
Rating:
3.0

The elevator needs an operator so that we do not have to wait while some is using the elevator and has it stopped on a high floor.

ROHIT SALDANHA  |  Overall Experience 
Rating:
2.0

The manager would not save my autopay information. She charged me three times for late fees because of mistakes on her end. We set up autopay at the beginning and twice more. We had to sit on hold with uhaul support for hours every time to contest the late fees. $15/90+ was waived. Absolutely frustrating. Do not recommend storing at this location.

Andrew Colosimo  |  Overall Experience 
Rating:
2.0

The only reason I used this facility is due to its close proximity to student housing for my daughter. There is another U-Haul about 8 minutes away that I would give 5 stars. This facility location was 2 minutes away The website DOES NOT mention that the only ONE elevator is closed at 6pm and on weekends earlier. So I found out the hard way that I had to climb up 3 flights on narrow wooden staircases with boxes. Plus the elevator is a manual and requires lifting gates and turning a lever to go up and down. Elevator from the 30’s. And if the elevator is being used on the upper floor then you have to wait until it comes down by the operator or you can try asking for assistance from the office. Well good luck with that. I asked and had to find the elevator by myself. The owner and staff know they have a captive audience with students who are less reluctant to complain. I did told them that they should have put everything on the website. Their reply was no reply. I gave it 2 stars because in the end I managed and I didn’t have a heart attack.

david edrich  |  Overall Experience 
Rating:
5.0

Moving our son to Syr U. Thanks for the help!

john hollis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ariste Pierre-Paul  |  Overall Experience 
Rating:
5.0

This will always be my choice and my friends as well. The service was extremely helpful and available when needed. Thank you to all your staff.

dawn balitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Guatelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Danilich  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALICIA MUIRHEAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margueritte Davis  |  Overall Experience 
Rating:
5.0

We appreciate the great service from UHaul! Tammy was most helpful in getting our grandson set up with his storage needs for college! Thank you for super customer service and satisfaction! Vicki Asbury

vicki asbury  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAUREN HERDZIK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Danilich  |  First Impressions 
Rating:
2.0

Building look like it was going to fall apart. Unsafe flooring. Having only one freight elevator didn’t make sense.

GRACE OTTEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackieleen Verdejo  |  Overall Experience 
Rating:
2.0

I had several problems and when spoke with supervisor Tammy she was very rude and agreed with employees although she wasn’t there

vaughndisa sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayana Mardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dajhana Cueva- Gomez  |  Overall Experience 
Rating:
5.0

Great and helpful staff. The ancient elevator is so cool.

Patrick Oliver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rahmere Cannady  |  First Impressions 
Rating:
5.0

Yes I've had a very great experience very helpful people I can't think of her name but miss lady in the office on Erie boulevard at midtown storage she is the greatest it's very helpful knows my knows me when I call her she knows that's me when she sees my number and it's just been a wonderful overall experience

Tracy Cotton  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sianna Watts  |  Overall Experience 
Rating:
3.0

No comment

JACKIE SMITH  |  Overall Experience 
Rating:
2.0

Need elenator for people on higher floors. Stairs are very risky and weak

donald lathrop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA TORTOLINI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodrigo Carraminana  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leann Davis  |  Overall Experience 
Rating:
4.0

Instructions are very clean to follow and offer different move in methods

shiyun nie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Thurston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Mathis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lakeysha pope  |  First Impressions 
Rating:
4.0

Excellent

David Riles  |  Overall Experience 
Rating:
5.0

Timmy is the best very professional

desmond chestnut  |  Overall Experience 
Rating:
1.0

They really gave me the most inconvenient storage unit 7 feet up when the one underneath was available and they shut the elevators down when I got there. On top of that the floor was so busted up the portable staircase was stuck in the floor. I’ve already spread the word this is not a good place to store your stuff..and I’ll continue to preach that to everyone I know.

Eric Collopy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

nusea green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

twila downs  |  Overall Experience 
Rating:
5.0

The gentleman who helped me was great very helpful

KRISTY GARLAND  |  First Impressions 
Rating:
5.0

Friendly , got the job done .

jerome Naylon  |  First Impressions 
Rating:
3.0

Our unit was on the 7th floor and poorly lit, damp and freezing. Window out. Drafty. Drywall seperated and falling down in the unit. Entrance and parking was fine. I wouldn't advise fragil or cold sensitive items on the upper floors that have windows out. There is no heat and we paid for climate controlled thinking it was secured from the eliments and dampness.

RAYFORD POINTER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY BRAYBOY  |  Overall Experience 
Rating:
5.0

You truly have angels working at your downtown Syracuse Erie blvd storage location. From the day I placed my things there to the day I retrieved them, your staff were truly amazing. I wish I had names to thank them more personally. It is hard to find caring and compassionate people and that is because they all work at that location. Please reward the staff in it’s entirety. They truly deserve it!

kimberly reed  |  Overall Experience 
Rating:
3.0

The storage elevator is very outdated, and carrying your things up and down those stairs are dangerous, I'm surprised no one has been hurt on those stairs.

jeffery brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

classi Davis  |  Overall Experience 
Rating:
3.0

It's extremely difficult to navigate the elevator. If you are a person with disabilities this location is not the right place for anyone in those conditions to rent from because of the inability to get to where you are going

Marybelle Rivera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shaqaya Carter  |  Overall Experience 
Rating:
5.0

Manager Tammy was very friendly, helpful, and accommodating. We would definitely return for any storage or moving supply needs!

emily sanderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA MENDEZ  |  Overall Experience 
Rating:
5.0

I do appreciate the time to move things in before the this month is up.

elizabeth hanson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dale payne   |  Overall Experience 
Rating:
1.0

Not only did they charge me for a month of storage when I moved out 2 weeks prior, (even though they processed a refund) it was extremely inconvenient to my Christmas shopping for my daughter. But before this happened, I rented a truck and was charged for 3 days when I only used it for 2. And then charged twice and only refunded $30. I will never use this location again in my life and maybe won’t even use uhaul for rental. Two bad experiences in a 2 month span did it for me.

ELORA PISCITELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

derrick gunther  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MASON CARLSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ladanijirah Lightner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELORA PISCITELL  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

jeannie cyril  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ariana Berdon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAINA RICE  |  Overall Experience 
Rating:
4.0

I think Uhaul should add more elevators.

Ma Shizhan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

benjamin fritz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Archambault  |  Overall Experience 
Rating:
3.0

Lots of bugs in storage unit but overall the staff was very helpful and friendly

Angelina Torres  |  Overall Experience 
Rating:
5.0

great

yue guo  |  Overall Experience 
Rating:
5.0

When I got back with the cargo van they came out and I told them I was nervous on backing it up in the cargo area one of the cashiers backed it into the cargo bay I told him thanks he told me don't mention it they were amazing

Anthony Baker  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

samatha cavalier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ward  |  Overall Experience 
Rating:
1.0

My experience was terrible and I wanted to cancel my storage reservation but was told they don’t do refunds.

Johanna Bermudez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anika McEvans  |  Overall Experience 
Rating:
5.0

Tammy was VERY helpful with information as we prepared to…and moved items (finally) into our home! She was polite, and gracious with suggestions about logistics and helping us coordinate! As a member of the Syracuse University community and a retired person of the University I will recommend your facility!!! Bravo! We’ll done! Thank you! Regards, The Parks Family

STEPHANIE PARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID WASSERMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raheem katura  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar Gilliam  |  Overall Experience 
Rating:
5.0

The attendant was friendly helpful and efficient. She made multi task look easy! Thank you, again!

Elena Bellamy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

channie peet  |  First Impressions 
Rating:
4.0

The staff member I dealt with gave me bad attitude! Overall..Everything else was above average.

mineasha freeman  |  First Impressions 
Rating:
5.0

Great service!

davante alexis  |  Overall Experience 
Rating:
1.0

This storage place is horrible!! They don’t help the customers at all. In fact they were rude to me and my family. The elevator broke, had to wait 4.5 hours for it to be fixed. When it was finally fixed, the workers neglected to tell us it was fixed, the workers also neglected to tell other customers that we have been waiting all day long for the elevator to be fixed. If the workers weren’t so rude and disrespectful I would’ve given a better review. HIRE better UHAUL.

AMBERLYNN FLANIGHAN  |  Overall Experience 
Rating:
3.0

Everyone was polite and friendly

Philemon Everson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LASHONNAC BAKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwenique Blake  |  Overall Experience 
Rating:
5.0

Needed to change hacked Visa card about every 18 months. Wish I wouldn't get charged a late fee when this happens.

RAYFORD POINTER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

thomas preaster  |  Overall Experience 
Rating:
3.0

The unit that I placed my things in had a tar like substance on the floor. I have to go to Home Depot and buy a big piece of plastic to cover the whole floor with. Tammy is always nice and is a great manager.

Karmesha Haynes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonya kent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walta williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Joan Nicles DeArtemis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walta williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

emma owens  |  Overall Experience 
Rating:
5.0

Was a good place.

Havilah Sutherland  |  Overall Experience 
Rating:
4.0

I like this storage facility. It's such a creative old building turned into storage. My unit was clean. I didn't have any problems with my unit. My biggest frustration was the building only had one freight elevator. My unit was on the 6th floor. If someone was moving in/out, you literally had to wait for them to unload/load a whole moving truck before you could use the elevator. I guess if you have small items, you could use the stairs and not wait for the elevator but with my unit being on the 6th floor, that was not about about happen. This building isn't extremely busy so if you don't have time restraints, then only having 1 freight elevator isn't that big of a deal. I rented the unit just under 4 weeks because I had to stay in a hotel while waiting for my apartment to get ready. On 2 occasions I had to come back to access my unit because someone was moving in/out. Overall I liked the storage facility and would recommend.

Marjorie Wall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin Scheibel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joetta Holloman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah HOUSLEY-PREASTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Wasserman  |  Overall Experience 
Rating:
5.0

Excellent service! We really appreciate it!! Thanks for everything!

Cristina Nivar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wayne bohenek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Curtis Snyder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Mckinnon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eduardo kreimerman  |  Overall Experience 
Rating:
4.0

A pigeon entered into my unit, pigeon waste on my contents. Pigeon was found dead on floor of my unit when emptying out to move to townhome.

gary kubber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

frankie quarles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

teshawn chamblee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantese Jones  |  Overall Experience 
Rating:
2.0

Place needs remodeling very old wood. elevator need to be look at elevator got stuck on 7th floor had to walk down to street level return the next day elevator still down I think that is the worst one uhaul has when it comes to storage

TELESAA SMITH  |  First Impressions 
Rating:
5.0

The Uhaul corporate web site fails to show this location. A phone call to Uhaul national reservations agent returned the false statement that this location is no longer in business. Please fix this!

James Vermillion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eduardo kreimerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Testa  |  Overall Experience 
Rating:
2.0

It took a long time to process the reservation. I had one that got cancelled because I showed up a day later than my start date. Then I was placed in a unit that requires the portable staircase, which is not what I wanted. However, since it took over an hour to get to the unit because of the short staffed office I was not about to re-do the reservation.

Wendy Walther  |  First Impressions 
Rating:
2.0

They need to train new employees better before having them on their own. New guy put MY storage unit under my moms name when my mom was only supposed to be 1/3 contact person they require for unit. My mom was emailed my bill information and sent letters and I didn’t get anything when it’s my unit. Until, I called and complained that they had it messed up. Also, they never pick up the phone or give you a call back when call center sends them a message to do so.

ASIA SANDY NERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Wasserman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cristina Nivar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Judith Padilla  |  First Impressions 
Rating:
3.0

It was fine. Pretty annoying that I reserved a 5x5x10 unit just to show up and for one to not be available.

Audrey Liebhaber  |  First Impressions 
Rating:
5.0

Tammy is super nice and very helpful

tonya kent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIchael Gonzales  |  Overall Experience 
Rating:
4.0

Thanx!

willie jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VINCENT PELLICORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Gilliam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Comes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eileen merritt  |  Overall Experience 
Rating:
3.0

The elevator in the building is a huge inconvenience and birds pooped all over my belonging while stored

Tamika Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla Tomlin  |  Overall Experience 
Rating:
2.0

Staff not helpful and rude at times

Sarah Khauka  |  Overall Experience 
Rating:
4.0

Sketchy location and building but they were accommodating

justin fowler  |  Overall Experience 
Rating:
4.0

the staff was very rude included the manager. Not very helpful at all! I will not be recommending this U-Haul place to anybody after my experience there!!

ERNEST E MARSHALL  |  Overall Experience 
Rating:
5.0

Your employee Tammy was excellent and went above and beyond to help me in my move. I thank her for all of the support she gave me

geraldine ortega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly hill  |  Overall Experience 
Rating:
5.0

The U-Haul Midtown office was closed. Went to the Carrier circle just a mile away. The agent behind the counter was very helpful, and another agent was a big help in unloading my U-Haul van. Great experience! Thank you.

Robert Boudreau  |  First Impressions 
Rating:
5.0

MOVING MY MOM'S ITEMS FROM ONE UNIT TO ANOTHER , I THOUGHT WOULD BE UPSETTING AND DIFFICULT, BUT THE ASSISTANCE AND LENIENCY GIVEN TO ME BY THE U-HAUL STAFF MADE THE TRANSITION EASY AND LESS TRAUMATIC. THANK YOU...Paulette Tisdell

PAULETTE TISDELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania Sosiak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Liotta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRENE GOLUB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belle Newbold  |  First Impressions 
Rating:
5.0

Tammy (manager), Mark(manager), Jerome (moving crew chief) , and the moving crew were great. The crew moved some awkward/heavy but delicate furniture from an existing unit to a new one to allow for proposed renovations. The scheduling/ coordination was seamless and prompt. Everyone was pleasant and helpful. Many thanks to all. (My only suggestion is that the crew wear masks.)

wendy van der bogart  |  First Impressions 
Rating:
2.0

Been unhappy since day one I explained I’d be moving out on 4/5 my bill was due 4/2 I was still charged a whole month in top of a late fee I feel that was a little excessive. I’m glad I’m done with this company will tell everyone I know not to do business here

Jamille Davis  |  Overall Experience 
Rating:
1.0

the guy was rude and did not know what he was doing

arianna medina  |  First Impressions 
Rating:
5.0

I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.

james butts  |  First Impressions 
Rating:
4.0

G

Ikenya Chambers  |  Overall Experience 
Rating:
5.0

No comment

Adriene Conrad  |  Overall Experience 
Rating:
2.0

I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

BELINDA RESTOR  |  Overall Experience 
Rating:
2.0

Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Mark Gillette  |  Overall Experience 
Rating:
5.0

Great service!

Dejah Johnson  |  Overall Experience 
Rating:
5.0

This facility met all our needs. Convenient location.

Matthew goodwine  |  Overall Experience 
Rating:
5.0

Everything was good but you only have one elevator in the storage area and it’s obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1

nelson gomez  |  Overall Experience 
Rating:
2.0

Staff was very under trained..

David Castle  |  Overall Experience 
Rating:
4.0

I really enjoyed my experience

SANDRA THOMPSON  |  First Impressions 
Rating:
5.0

Truly they were and are a blessing. Thank God for there services.

Steven Glen  |  Overall Experience 
Rating:
5.0

I really appreciate having your locker storage you are the best 100 excellent

arnest collier  |  Overall Experience 
Rating:
1.0

I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.

Madeleine Cohen  |  First Impressions 
Rating:
5.0

Staff was so nice and very knowledgable.

Ingrid Cox  |  First Impressions 
Rating:
3.0

The manager was not much helpful.

SHIULI MAHMUD  |  Overall Experience 
Rating:
5.0

Great customer service at 740 e Erie blvd

JOSE VEGA  |  Overall Experience 
Rating:
4.0

Staff helful at alltimes

marcus jabari lane  |  Overall Experience 
Rating:
3.0

The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

alyce steeprock  |  First Impressions 
Rating:
5.0

Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.

ALONZO OVERSHOWN  |  Overall Experience 
Rating:
5.0

Just great, all needs met no problems or complaints 💯 percent satisfaction

clinton wallace  |  Overall Experience 
Rating:
4.0

Great

CHRIS BALFE  |  Overall Experience 
Rating:
5.0

Great service.

Sterling Slechta  |  Overall Experience 
Rating:
3.0

My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.

Natashia Young  |  Overall Experience 
Rating:
4.0

Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.

mellisa pineda  |  Overall Experience 
Rating:
2.0

Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.

S. Vivian Conley  |  Overall Experience 
Rating:
3.0

When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.

kellen williams  |  Overall Experience 
Rating:
4.0

The staff where every helpful

Douglas Watson  |  Overall Experience 
Rating:
2.0

The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.

Michael Ryan  |  Overall Experience 
Rating:
1.0

The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.

Ursula Simmons  |  Overall Experience 
Rating:
3.0

The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there

David Mosier  |  Overall Experience 
Rating:
3.0

Several staff members were rude and not helpful. Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.

Nicole Stallings Blanche  |  Overall Experience 
Rating:
1.0

Terrible service

anthony white  |  Overall Experience 
Rating:
4.0

I didn't need the storage for the whole month, I felt I should have received at least half my money back. That was wondering the only issue. I have patronized this U-haul sight several times.

laticia Seymour  |  Overall Experience 
Rating:
4.0

The staff was very helpful and friendly.

EDITH PERRY  |  Overall Experience 
Rating:
3.0

I had to use the stairs and thats the only problem being in my 70's it was hard.

maria garcia  |  Overall Experience 
Rating:
3.0

your office should be accessible to people in wheelchairs

Joanna Higgins  |  Overall Experience 
No reviews have been submitted for this location.

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