Customer Reviews for U-Haul Moving & Storage of Midtown Syracuse

Clasificación:

3.0

The Customer service needs to be a little bit better I was calling for hour no one picked up phone when I was in a never town...

Clasificación:

5.0

I called the number to turn in without going in as I couldn't get into the website- something about settings that didn't make sense to me, and call in number I was told would be a 20 minute wait time. Come on. That's ridiculous! I went inside and the employee was was fantastic.

Clasificación:

5.0

N/C

Clasificación:

5.0

Everything was fine I would recommend it to all my friends

Clasificación:

5.0

Location was excellent. When I picked up the vehicle. Had a great experience. But upon returning the vehicle the male staff was very rude.

Clasificación:

5.0

Fast, convenient, and knowledgeable staff! Will rent again!!

Clasificación:

5.0

nothing i can see.It was fast and easy and the staff were helpful and pleasant.

Clasificación:

5.0

It was great i really like the two black men upfront from New York City they made things very helpful.

Clasificación:

5.0

Nothing, the service was great, truck was clean, I felt safe using Uhaul for my move!

Clasificación:

5.0

Lol got to say someone was smoking a lot of weed when I picked it up...had my mask on and I still coffed...lol but it's all good I'm a .. Regular...m&m

Clasificación:

5.0

Everyone was very helpful and fast. They made suggestions that would make our move a lot easier. I will recommend them to my friends.

Clasificación:

5.0

Tell them they can go faster than 55. I took backroads all the way from Ny to Ky and I got pulled over because “the trailer was swaying” (cop just wanted to search my vehicles) did not get a warrant, I was treated very poorly by law enforcement due to your trailers width and my lack of knowledge on going faster. I'm very unhappy with the whole experience.

Clasificación:

5.0

AWESOME CUSTOMER SERVICE

Clasificación:

5.0

The gentleman who checked me in during the return process was very pleasant and personable, made the experience that much better!

Clasificación:

3.0

Let me first say thank you for your service now I got the truck the fuel was not where they said it was supposed to be but it was not they said they would reimburse me but didn't was a little upset but what am I to do but right my frustration out. Thank for listening Mr John Wright

Clasificación:

5.0

The gentleman that helped me was very polite, cheerful, I was greeted was a smile. During these times we all need that, he made me feel he appreciated my business.

Clasificación:

5.0

I have always used U-Haul for moving and storage excellent location courteous staff equipment always available and I recommended this location to several friends

Clasificación:

5.0

Clearly describe how too return truck with the web link uhaul/share. Take a picture of the fuel and odometer ,because the site requires. When returned so you don't get charged any additional fees ..

Clasificación:

4.0

Overall this location and the Canal St/Teall Ave location, in Syracuse, NY, have been very good to me. The staff here are normally very attentive and receptive to customer concerns, inquiries, and needs. Unfortunately, the overall performance of the team here is not reflective of the leadership. The manager at this location, I believe his name begins with G, is completely disconnected with the customer base and the overall concept of customer service. It seems as if customers are a burden to him, in fact, he often tries to redirect business to surrounding stores. Even more discerning is his regular practice of asking how long you will need the vehicle, and still proceeding to schedule it to be returned at the end of the current day. He has done this to me on multiple occasions, and shows no remorse or sympathy when asked/confronted about it. If you review my account, I rent from you all very often. If looked more critically at my transaction history, you'll see that I've gone through this scenario on more than one occasion. Consequently, most of these occurrences were at the hands of this man. Please do something to adjust or rectify this, as I am getting close to just adding another vehicle to my fleet and washing my hands of U-Haul completely. I rent hundreds, if not thousands of dollars worth of service from you, and right now w don't feel as if my hard earned money is appreciated. You're welcome to contact me, or have someone intact me 315-748-9953

Clasificación:

5.0

I rented a 26ft truck and a cargo van within two days from this location. the large truck had a pair of disposable gloves in the drink holder and bits and pieces of metal and plastic as well as paperwork from a car dealership in the back. The cargo van had used surgical masks over the drivers visor that fell out onto me, and an energy drink can wedged in the wall of the van. The staff was very friendly, and nice.

Clasificación:

5.0

Customer service was amazing, I was less than 5 minutes picking up, and 30 seconds returning. And the cost was $10.00 under estimate. Bloody great!

Clasificación:

5.0

I was in and out the way everyone wants it to be after reserving on line 2 weeks prior. Pretty much just picked up my keys and dropped off the keys. PERFECT!!!!!!

Clasificación:

1.0

the manager toxic......

Clasificación:

5.0

I didn't have any issues customer service was excellent

Clasificación:

5.0

Good experience all the way around.

Clasificación:

3.0

When I returned Uhaul, I went into store bc I wasn't told to park it on return side. The gentlemen had his head down at the desk, like he was sleeping. I had to wait a couple min to get his attention. Very unprofessional . The lady next to him, said park off on other side of building. I wasn't happy cause I was late to my appt! I will not be using your facilty again or recommending anyone.

Clasificación:

5.0

Always fast and Convenient

Clasificación:

3.0

The manager walked pasted me when coming to get the cargo van said he would be right with me and left . Got in his car and left . An associate came in to return keys asked if he was helping me cause he left . That was really unprofessional.

Clasificación:

5.0

When I got into the truck, the notice said low front tire. The gentleman came out and checked the tires and told me to take another truck. He did the whole check-in for me, which I appreciated because it was COLD outside. The other employee came out when we drove up to return the truck in a timely fashion. BOTH of the employees were kind and caring and efficient.

Clasificación:

5.0

Great Service and Friendly Staff.. Uhaul is the Best

Clasificación:

1.0

Hire respectful people

Clasificación:

3.0

Two of the people in the office were not wearing masks! One was completely off, and other half off. Upon return, they didn't tell me I needed a picture of the fuel gauge, even though I brought in a fuel receipt ( I only drove 7 miles) The truck, and the online rental otherwise was great

Clasificación:

5.0

No comments

Clasificación:

4.0

Thanx!

Clasificación:

3.0

The person who processed my rental, Justin Donohue, was not wearing a mask both during pickup and drop off.

Clasificación:

5.0

Very impressed with the entire experience

Clasificación:

5.0

Keep up the great work 👍

Clasificación:

5.0

Awesome every time I use this location it's wonderful

Clasificación:

2.0

When checking in, service was great. But found the van dirty, inside windshield had something dripping down on it. The consol also was dirty with same substance. Returning the van, the inside man was rude, short when I asked a question, and very unprofessional. He also was complaininging about other employees in front of me.

Clasificación:

5.0

My seat was broken, wouldn't move forward. I let the tech know when I returned the equipment. I also didn't like that the advertisement sign was left in my truck, seems tacky to ride around with.

Clasificación:

5.0

I had a good experience with uhaul over all thank you.

Clasificación:

5.0

All fine.

Clasificación:

5.0

Super easy and super fast check out and check in

Clasificación:

4.0

Your people's attitude requires some adjustment.

Clasificación:

5.0

I'm happy with my service !

Clasificación:

5.0

Nada

Clasificación:

3.0

That if the reservation is for one o'clock the customer should not have to wait 2 hrs to move out.

Clasificación:

3.0

Have the actual mileage I received the truck on 7/8 to full wasn't able to disapprove on the cell phone. Also the location closed before scheduled time I saw a women working peek while I was knocking I could see her reflection and then walk away all she had to suggest was dropping the key in the drop box or let me know they closed early for the evening.

Clasificación:

4.0

Truck could have been cleaner and there was something sticky all over the floor. Staff was not wearing masks.

Clasificación:

5.0

Awesome service! I really can't see more scope for improvement!

Clasificación:

3.0

Checkout was to long , took care of checking in truck outside first.

Clasificación:

3.0

The elevator in the building is a huge inconvenience and birds pooped all over my belonging while stored

Clasificación:

5.0

Everything's is fine

Clasificación:

5.0

Excelente

Clasificación:

4.0

Equipment was not clean ... truck wasn't washed in days , bugs splattered all over windshield. Seat was dirty , I had to sit on a sheet I brought just in case. Staff however was accommodating.

Clasificación:

4.0

Staff could be a little friendlier by smiling when customers ome in.

Clasificación:

4.0

Only issue I had was with the fuel situation. The vehicle required "E 85" fuel, but the 1st few gas stations I went to didn't have that available. I feel like a customer shouldn't have to search around a town to find the type of fuel compatible with the vehicle. But everything else was great.

Clasificación:

5.0

I had a wonderful experience.. The manager was super kind and had a great attitude!! Absolutely Great customer service.

Clasificación:

2.0

Staff not helpful and rude at times

Clasificación:

4.0

Sketchy location and building but they were accommodating

Clasificación:

4.0

the staff was very rude included the manager. Not very helpful at all! I will not be recommending this U-Haul place to anybody after my experience there!!

Clasificación:

5.0

Your employee Tammy was excellent and went above and beyond to help me in my move. I thank her for all of the support she gave me

Clasificación:

5.0

The U-Haul Midtown office was closed. Went to the Carrier circle just a mile away. The agent behind the counter was very helpful, and another agent was a big help in unloading my U-Haul van. Great experience! Thank you.

Clasificación:

5.0

MOVING MY MOM'S ITEMS FROM ONE UNIT TO ANOTHER , I THOUGHT WOULD BE UPSETTING AND DIFFICULT, BUT THE ASSISTANCE AND LENIENCY GIVEN TO ME BY THE U-HAUL STAFF MADE THE TRANSITION EASY AND LESS TRAUMATIC. THANK YOU...Paulette Tisdell

Clasificación:

5.0

Tammy (manager), Mark(manager), Jerome (moving crew chief) , and the moving crew were great. The crew moved some awkward/heavy but delicate furniture from an existing unit to a new one to allow for proposed renovations. The scheduling/ coordination was seamless and prompt. Everyone was pleasant and helpful. Many thanks to all. (My only suggestion is that the crew wear masks.)

Clasificación:

2.0

Been unhappy since day one I explained I'd be moving out on 4/5 my bill was due 4/2 I was still charged a whole month in top of a late fee I feel that was a little excessive. I'm glad I'm done with this company will tell everyone I know not to do business here

Clasificación:

1.0

the guy was rude and did not know what he was doing

Clasificación:

5.0

I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.

Clasificación:

4.0

G

Clasificación:

5.0

No comment

Clasificación:

2.0

I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

Clasificación:

2.0

Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Clasificación:

5.0

Great service!

Clasificación:

5.0

This facility met all our needs. Convenient location.

Clasificación:

5.0

Everything was good but you only have one elevator in the storage area and it's obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1

Clasificación:

2.0

Staff was very under trained..

Clasificación:

4.0

I really enjoyed my experience

Clasificación:

5.0

Truly they were and are a blessing. Thank God for there services.

Clasificación:

5.0

I really appreciate having your locker storage you are the best 100 excellent

Clasificación:

1.0

I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.

Clasificación:

5.0

Staff was so nice and very knowledgable.

Clasificación:

3.0

The manager was not much helpful.

Clasificación:

5.0

Great customer service at 740 e Erie blvd

Clasificación:

4.0

Staff helful at alltimes

Clasificación:

3.0

The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

Clasificación:

5.0

Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.

Clasificación:

5.0

Just great, all needs met no problems or complaints 💯 percent satisfaction

Clasificación:

4.0

Great

Clasificación:

5.0

Great service.

Clasificación:

3.0

My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.

Clasificación:

4.0

Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.

Clasificación:

2.0

Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.

Clasificación:

3.0

When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.

Clasificación:

4.0

The staff where every helpful

Clasificación:

2.0

The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.

Clasificación:

1.0

The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.

Clasificación:

3.0

The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there

Clasificación:

3.0

Several staff members were rude and not helpful. Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.

Clasificación:

1.0

Terrible service

Clasificación:

4.0

I didn't need the storage for the whole month, I felt I should have received at least half my money back. That was wondering the only issue. I have patronized this U-haul sight several times.

Clasificación:

4.0

The staff was very helpful and friendly.

Clasificación:

3.0

I had to use the stairs and thats the only problem being in my 70's it was hard.