Customer Reviews for U-Haul Moving & Storage of Midtown Syracuse

2,245 comentarios

740 Erie Blvd E   Syracuse, NY 13210
(Downtown Syracuse)

(315) 424-0633

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 424-0633

740 Erie Blvd E
Syracuse, NY 13210
(Downtown Syracuse)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I am waiting for my refund on mileage. Have not heard.

Donna R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannen C. 
Clasificación:
3.0

El cliente no dejó un comentario.

michael P. 
Clasificación:
5.0

Another satisfactory Service at U Haul Team in Syracuse, NY 740 Erie Blvd . Appreciate their Professional ism and service.

Anthony M. 
Clasificación:
1.0

Received rusted clunky truck with 30 miles left before empty tank of gas. Got charged for 2 gallons of gas even though I returned it > 1/4 tank. Impossible to tell 5/16 on the gauge as it was tiny and hard to read. What a joke.

Samuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

scott T. 
Clasificación:
4.0

El cliente no dejó un comentario.

raheem k.  |  First Impressions 
Clasificación:
5.0

Nice service

Tanka L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar G.  |  Overall Experience 
Clasificación:
5.0

the back up camera was spotty, like there was a loose wire somewhere

sharon V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera H. 
Clasificación:
5.0

Service was quick, helpful, and easy. Especially or someone who's never rented a vehicle before. Gracias.

Jerry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy J B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lashonda H. 
Clasificación:
4.0

Shot staff,I have to waited longer than expected.

YAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna W. 
Clasificación:
5.0

My comments have nothing to do with improvement. This location could not be improved. The personnel are absolutely fantastic. The kind people at the desk were absolutely wonderful, empathetic, and a great resource to the customers very kind and very helpful indeed. Each customer had their own special problems and they were addressed calmly and nicely it was great empathy and compassion and efficiency. I am nothing but happy with this location I just personally specially which make it very special indeed. Richard Risman, Professor

Richard R. 
Clasificación:
4.0

Great customer service. It would have been nice to have the van out in the parking lot for pickup, but it wasn't too difficult getting it out of the warehouse across the street.

Peter M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tyler D. 
Clasificación:
5.0

The personnel were exceptional. They are a great face for your company. They are efficient empathetic respectful courteous knowledgeable and quick with their jobs. They are very nice people and should be commended

Richard R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet H. 
Clasificación:
4.0

El cliente no dejó un comentario.

sherry V. 
Clasificación:
5.0

The manager of this U-Haul was extremely nasty when I had a problem

Helene S. 
Clasificación:
4.0

everything was great

Francine L. 
Clasificación:
4.0

¡Gracias!

Felisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire C. 
Clasificación:
5.0

The agent who helped me was great !

Stacey K. 
Clasificación:
2.0

When I picked up the vehicle I felt the manager who was working the counter was rude n unprofessional. Then upon dropping the vehicle off the help behind the counter was making rude comments about myself n son in law. I think they whisper like a truck driver

david P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Na

DAVID L. 
Clasificación:
5.0

There was an employee that said some things that were completely out of line on a prior rental. Ron. He would make me not come back, but to make up for Ron you do have Tammy and she is great.

Danielle F. 
Clasificación:
2.0

Oil change was overdue. Truck kept beeping every 30 sec. Door would not complete close. Rubber seal was coming off. Clerk was rude and reprimanded me for not having my smart phone.

Martin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENL S. 
Clasificación:
5.0

Professional and friendly

Melanie P. 
Clasificación:
5.0

Great customer service from the guy in glasses

Qays P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur A. 
Clasificación:
5.0

I have no complaints… everything went smoothly from securing the truck to returning it… The two employees I interacted with were friendly and helpful

Lisa D. 
Clasificación:
5.0

The lady nice and friendly

Martha C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
5.0

El cliente no dejó un comentario.

yanelis G. 
Clasificación:
5.0

Old people don't have the newest cell phone so trying to get it on your phone it's kinda hard.

sandra J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan S. 
Clasificación:
4.0

The lady that help me was very nice, This Uhaul is in a very convenient location.

Yasmin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike M. 
Clasificación:
5.0

No improvements needed. I was hesitate as the area is not the best BUT walking in I felt welcomed and cared about. Store location is clean, organized and very professional. Tammy and staff were helpful and professional. Will use this location again without hesitation!

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONITA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W G. 
Clasificación:
5.0

I really appreciate the kindness I received and the professional workers the moment I arrived. There was a young man outside on a break. I thought it was amazing that he noticed I was a little lost and he showed me where the entrance was. Once I got inside the gentle man inside was very patient explained everything to me professionally. He was quick and efficient When returning, the treatment was just the same if not even better. I was very pleased with the customer service and the vehicle I used. I regret I cannot remember all of the gentlemen's names that served me. But it was the guys that worked Saturday and Sunday afternoon at the Erie Blvd location in Syacuse New York on April 10th and 11th. Thanks Guys

Andrea B. 
Clasificación:
5.0

A few times to gas readings has been inaccurate but today because it was on full it was easy to replace so thank you for the full tank

Joseph R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
5.0

They were nice and very helpful with getting us moving quickly thanks

Joseph N. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael A. 
Clasificación:
1.0

El cliente no dejó un comentario.

bulent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

khaylie L. 
Clasificación:
5.0

Reduce the price of gas. LOL.

Maxine H. 
Clasificación:
3.0

I rented a pick up truck they didn't have one gave me a van. The van was souse to be $19 I only grove 15 miles bill $41

Wayne H. 
Clasificación:
3.0

I tried using the Return Truck feature on your website and on your app and it didn't work. After a long 9 hour drive, I just wanted to quickly return the truck, virtually. I could enter the mileage, gas and take a picture put after I hit continue it said my session had expired. It was very frustrating. I tried multiple times then called the 1-800 number. I was on hold for a long time and finally gave up and left. I had to come back the next day to return the key. Not the best experience.

Nicole R. 
Clasificación:
4.0

Not sure in the still days of covid that the vehicle's inside was cleaned or it was a quick clean. There were coins under the seat.

Barry W. 
Clasificación:
5.0

The attendant was friendly helpful and efficient. She made multi task look easy! Thank you, again!

Elena B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Breanna G. 
Clasificación:
5.0

As soon as I walked in, I was greeted and provided with exceptional service. The store was very clean and the employees were great!

sonia M. 
Clasificación:
2.0

Rude employees

kimberly S. 
Clasificación:
4.0

When returning van there was discrepancy in the fuel level. Paperwork did not match my paperwork, I was told my photos did not upload before driving off. I had pictures saved on phone. Verifying required photos are uploaded. Does the U-haul app give better results?

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduard O. 
Clasificación:
3.0

The staff was rude and unhelpful

Christopher P. 
Clasificación:
4.0

El cliente no dejó un comentario.

channie p.  |  First Impressions 
Clasificación:
1.0

I am a frequent renter and have never had any problems with my contracts - when I went in to pick up the rental the workers were talking amongst themselves and I had to wait to be helped. and now my receipt is showing a cdw charge of $20 If they were more conscientious about their jobs. I probably would not have had this issue. Horrible customer service and deceitful practices because if this is for the rental coverage I even provided a copy of my insurance to waive the additional coverage as I always do.

RUTHANGELIQUE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keelin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHABANI S. 
Clasificación:
4.0

Linwood was kind, personable, and professional. He provided a wonderfully positive customer experience. It was a pleasure to work and speak with him.

Karin D. 
Clasificación:
4.0

The staff member I dealt with gave me bad attitude! Overall..Everything else was above average.

mineasha f.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMESD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

braem F. 
Clasificación:
5.0

Very nice staff

Kimmie S. 
Clasificación:
5.0

We were called the night before to confirm our reservation and were informed they didn't have the size truck we ordered. The representative upgraded us to the next size UP truck at no extra charge. Thank goodness she did because THAT one ended up being fully packed. The truck was clean and easily caused at 70 mph, fully loaded. This is our 4th time renting vehicles from U-haul and will continue to use them for our moving needs.

Kelly R. 
Clasificación:
2.0

Didn't have the truck I reserved. The truck they gave me had the check engine light on, so I took another one. Conout was slow, transaction took far too long

Timothy C. 
Clasificación:
5.0

The employees at the rental center were fantastic. They were friendly, polite and a joy to work with. I wish all encounters at other businesses were this good. Truly a good team there. Gracias.

Patrick V. 
Clasificación:
3.0

Where to start…when I picked up the person helping me was making a personal call, which they remained on the whole time. The van stunk of cigarettes and a previous renters mask was left behind for me. Finally when I got my final receipt it was less then what I paid when I picked up. Instead of getting a refund on the difference, I was charged the difference. Not sure how that works but seems like theft.

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IMANICHANELLE R. 
Clasificación:
5.0

Great service!

davante a.  |  Overall Experience 
Clasificación:
5.0

The manager (Tammy) does an amazing job. She's always so helpful. She does a great job with her staff. It's like a family working together. I highly recommend this Uhaul site.

Charles B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROZLYNMICHELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVANTED A. 
Clasificación:
5.0

Employees were very nice and efficient.

CLAIRE MULLEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIZZIV F. 
Clasificación:
1.0

This storage place is horrible!! They don't help the customers at all. In fact they were rude to me and my family. The elevator broke, had to wait 4.5 hours for it to be fixed. When it was finally fixed, the workers neglected to tell us it was fixed, the workers also neglected to tell other customers that we have been waiting all day long for the elevator to be fixed. If the workers weren't so rude and disrespectful I would've given a better review. HIRE better UHAUL.

AMBERLYNN F.  |  Overall Experience 
Clasificación:
5.0

Just what I needed.

STEPHEN PAUL G. 
Clasificación:
5.0

Keep Tammy Wilbur, she was great at all levels of my needs. It was a pleasure doing business with her. If i need another rental, i will go to her location only.

Robert W G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis C. 
Clasificación:
5.0

Nothing needs improvement, great experience!

CHAD C. 
Clasificación:
3.0

Everyone was polite and friendly

Philemon E.  |  First Impressions 
Clasificación:
2.0

I would like to say that the employees of this location were very nice and really helpful. As for the trucks and my experience I couldn't say the same. The first 10ft truck they had given me had a flat tire (visible gash in the tire) and I'm glad I caught it before leaving. The employees were very helpful for they didn't even know it was like that, they grabbed me a second truck no problem. However, both the driver side and passenger side doors didn't close all the way on the second truck. The driver side door was missing a seal to the door and even slamming the door shut, there was a gap. The truck itself seemed very unmaintained, for even the slightest incline it would struggle to climb. Even going downhill was a struggle because the truck wouldn't shift properly and had jerked a few times before finding the next gear. Overall, I wouldn't recommend this location to family or friends (because of the quality of the trucks) but I can say the service by the employees was amazing and they did everything in a timely matter.

PATRICK JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rawid A. 
Clasificación:
4.0

Nada

Jeff E. 
Clasificación:
1.0

Have the store check the truck before the customer leaves so if there's any issues the customer has the opportunity to resolve it instead of being charged without being confronted and also the trucks at this location are disgustingly dirty I rent from this location a few times each time the truck was worse and I always top off my gas more than what should be in there and I also bring it back cleaner than when I received it on the inside and leave disinfectant and wipes inside for the next customer this location seriously needs to be looked at but I will continue to rent from U-Haul just at a different location and maybe remind the employees the customers deserve a little bit more respect than what they get

Lisa G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSICAANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LASHONNAC B.  |  Overall Experience 
Clasificación:
2.0

I used the truck brought it back a day early they used my credit card wen said they wouldn't n cost me 140 n never got any money back after they said I would

Jeffery G. 
Clasificación:
5.0

The vehicle that I was given was not up to par the tires had no tread meaning the tires were bold making it extremely dangerous to drive while on the road a few times I almost crashed into other vehicles on the road because while trying to stop I was sliding I don't understand why they gave me the vehicle in the first place due to the tires it's like the vehicles are not being maintained at all this is not the only issue I have had with U-Haul vehicles but this this time it drew the line for me being a recurring customer

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carvin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

donald a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwenique B.  |  Overall Experience 
Clasificación:
5.0

Needed to change hacked Visa card about every 18 months. Wish I wouldn't get charged a late fee when this happens.

RAYFORD P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas p.  |  Overall Experience 
Clasificación:
3.0

The unit that I placed my things in had a tar like substance on the floor. I have to go to Home Depot and buy a big piece of plastic to cover the whole floor with. Tammy is always nice and is a great manager.

Karmesha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

walta w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy Joan N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

walta w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

emma o.  |  Overall Experience 
Clasificación:
5.0

Was a good place.

Havilah S.  |  Overall Experience 
Clasificación:
4.0

I like this storage facility. It's such a creative old building turned into storage. My unit was clean. I didn't have any problems with my unit. My biggest frustration was the building only had one freight elevator. My unit was on the 6th floor. If someone was moving in/out, you literally had to wait for them to unload/load a whole moving truck before you could use the elevator. I guess if you have small items, you could use the stairs and not wait for the elevator but with my unit being on the 6th floor, that was not about about happen. This building isn't extremely busy so if you don't have time restraints, then only having 1 freight elevator isn't that big of a deal. I rented the unit just under 4 weeks because I had to stay in a hotel while waiting for my apartment to get ready. On 2 occasions I had to come back to access my unit because someone was moving in/out. Overall I liked the storage facility and would recommend.

Marjorie W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joetta H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  Overall Experience 
Clasificación:
5.0

Excellent service! We really appreciate it!! Thanks for everything!

Cristina N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

eduardo k.  |  Overall Experience 
Clasificación:
4.0

A pigeon entered into my unit, pigeon waste on my contents. Pigeon was found dead on floor of my unit when emptying out to move to townhome.

gary k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

frankie q.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

teshawn c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTESEANTOINET J.  |  Overall Experience 
Clasificación:
2.0

Place needs remodeling very old wood. elevator need to be look at elevator got stuck on 7th floor had to walk down to street level return the next day elevator still down I think that is the worst one uhaul has when it comes to storage

TELESAA S.  |  First Impressions 
Clasificación:
5.0

The Uhaul corporate web site fails to show this location. A phone call to Uhaul national reservations agent returned the false statement that this location is no longer in business. Please fix this!

James V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eduardo k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry T.  |  Overall Experience 
Clasificación:
2.0

It took a long time to process the reservation. I had one that got cancelled because I showed up a day later than my start date. Then I was placed in a unit that requires the portable staircase, which is not what I wanted. However, since it took over an hour to get to the unit because of the short staffed office I was not about to re-do the reservation.

Wendy W.  |  First Impressions 
Clasificación:
2.0

They need to train new employees better before having them on their own. New guy put MY storage unit under my moms name when my mom was only supposed to be 1/3 contact person they require for unit. My mom was emailed my bill information and sent letters and I didn't get anything when it's my unit. Until, I called and complained that they had it messed up. Also, they never pick up the phone or give you a call back when call center sends them a message to do so.

ASIA SANDY N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristina N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Judith P.  |  First Impressions 
Clasificación:
3.0

It was fine. Pretty annoying that I reserved a 5x5x10 unit just to show up and for one to not be available.

Audrey L.  |  First Impressions 
Clasificación:
5.0

Tammy is super nice and very helpful

tonya k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIchael G.  |  Overall Experience 
Clasificación:
4.0

Thanx!

willie j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCENT P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

eileen m.  |  Overall Experience 
Clasificación:
3.0

The elevator in the building is a huge inconvenience and birds pooped all over my belonging while stored

Tamika R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla T.  |  Overall Experience 
Clasificación:
2.0

Staff not helpful and rude at times

Sarah K.  |  Overall Experience 
Clasificación:
4.0

Sketchy location and building but they were accommodating

justin f.  |  Overall Experience 
Clasificación:
4.0

the staff was very rude included the manager. Not very helpful at all! I will not be recommending this U-Haul place to anybody after my experience there!!

ERNEST E M.  |  Overall Experience 
Clasificación:
5.0

Your employee Tammy was excellent and went above and beyond to help me in my move. I thank her for all of the support she gave me

geraldine o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly h.  |  Overall Experience 
Clasificación:
5.0

The U-Haul Midtown office was closed. Went to the Carrier circle just a mile away. The agent behind the counter was very helpful, and another agent was a big help in unloading my U-Haul van. Great experience! Thank you.

Robert B.  |  First Impressions 
Clasificación:
5.0

MOVING MY MOM'S ITEMS FROM ONE UNIT TO ANOTHER , I THOUGHT WOULD BE UPSETTING AND DIFFICULT, BUT THE ASSISTANCE AND LENIENCY GIVEN TO ME BY THE U-HAUL STAFF MADE THE TRANSITION EASY AND LESS TRAUMATIC. THANK YOU...Paulette Tisdell

PAULETTE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Belle N.  |  First Impressions 
Clasificación:
5.0

Tammy (manager), Mark(manager), Jerome (moving crew chief) , and the moving crew were great. The crew moved some awkward/heavy but delicate furniture from an existing unit to a new one to allow for proposed renovations. The scheduling/ coordination was seamless and prompt. Everyone was pleasant and helpful. Many thanks to all. (My only suggestion is that the crew wear masks.)

wendy v.  |  First Impressions 
Clasificación:
2.0

Been unhappy since day one I explained I'd be moving out on 4/5 my bill was due 4/2 I was still charged a whole month in top of a late fee I feel that was a little excessive. I'm glad I'm done with this company will tell everyone I know not to do business here

Jamille D.  |  Overall Experience 
Clasificación:
1.0

the guy was rude and did not know what he was doing

arianna m.  |  First Impressions 
Clasificación:
5.0

I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.

james b.  |  First Impressions 
Clasificación:
4.0

G

Ikenya C.  |  Overall Experience 
Clasificación:
5.0

No comment

Adriene C.  |  Overall Experience 
Clasificación:
2.0

I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

BELINDA R.  |  Overall Experience 
Clasificación:
2.0

Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Mark G.  |  Overall Experience 
Clasificación:
5.0

Great service!

Dejah J.  |  Overall Experience 
Clasificación:
5.0

This facility met all our needs. Convenient location.

Matthew g.  |  Overall Experience 
Clasificación:
5.0

Everything was good but you only have one elevator in the storage area and it's obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1

nelson g.  |  Overall Experience 
Clasificación:
2.0

Staff was very under trained..

David C.  |  Overall Experience 
Clasificación:
4.0

I really enjoyed my experience

SANDRA T.  |  First Impressions 
Clasificación:
5.0

Truly they were and are a blessing. Thank God for there services.

Steven G.  |  Overall Experience 
Clasificación:
5.0

I really appreciate having your locker storage you are the best 100 excellent

arnest c.  |  Overall Experience 
Clasificación:
1.0

I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.

Madeleine C.  |  First Impressions 
Clasificación:
5.0

Staff was so nice and very knowledgable.

Ingrid C.  |  First Impressions 
Clasificación:
3.0

The manager was not much helpful.

SHIULI M.  |  Overall Experience 
Clasificación:
5.0

Great customer service at 740 e Erie blvd

JOSE V.  |  Overall Experience 
Clasificación:
4.0

Staff helful at alltimes

marcus j.  |  Overall Experience 
Clasificación:
3.0

The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

alyce s.  |  First Impressions 
Clasificación:
5.0

Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.

ALONZO O.  |  Overall Experience 
Clasificación:
5.0

Just great, all needs met no problems or complaints 💯 percent satisfaction

clinton w.  |  Overall Experience 
Clasificación:
4.0

Great

CHRIS B.  |  Overall Experience 
Clasificación:
5.0

Great service.

Sterling S.  |  Overall Experience 
Clasificación:
3.0

My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.

Natashia Y.  |  Overall Experience 
Clasificación:
4.0

Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.

mellisa p.  |  Overall Experience 
Clasificación:
2.0

Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.

S. Vivian C.  |  Overall Experience 
Clasificación:
3.0

When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.

kellen w.  |  Overall Experience 
Clasificación:
4.0

The staff where every helpful

Douglas W.  |  Overall Experience 
Clasificación:
2.0

The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.

Michael R.  |  Overall Experience 
Clasificación:
1.0

The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.

Ursula S.  |  Overall Experience 
Clasificación:
3.0

The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there

David M.  |  Overall Experience 
Clasificación:
3.0

Several staff members were rude and not helpful. Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.

Nicole S.  |  Overall Experience 
Clasificación:
1.0

Terrible service

anthony w.  |  Overall Experience 
Clasificación:
4.0

I didn't need the storage for the whole month, I felt I should have received at least half my money back. That was wondering the only issue. I have patronized this U-haul sight several times.

laticia S.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful and friendly.

EDITH P.  |  Overall Experience 
Clasificación:
3.0

I had to use the stairs and thats the only problem being in my 70's it was hard.

maria g.  |  Overall Experience 
Clasificación:
3.0

your office should be accessible to people in wheelchairs

Joanna H.  |  Overall Experience 
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