Comentarios de los clientes para U-Haul Moving & Storage of Midtown Syracuse

Keep up the great work 👍

Awesome every time I use this location it's wonderful

When checking in, service was great. But found the van dirty, inside windshield had something dripping down on it. The consol also was dirty with same substance. Returning the van, the inside man was rude, short when I asked a question, and very unprofessional. He also was complaininging about other employees in front of me.

My seat was broken, wouldn't move forward. I let the tech know when I returned the equipment. I also didn't like that the advertisement sign was left in my truck, seems tacky to ride around with.

I had a good experience with uhaul over all thank you.

All fine.

Super easy and super fast check out and check in

Your people's attitude requires some adjustment.

I'm happy with my service !

Nothing

That if the reservation is for one o'clock the customer should not have to wait 2 hrs to move out.

Have the actual mileage I received the truck on 7/8 to full wasn't able to disapprove on the cell phone. Also the location closed before scheduled time I saw a women working peek while I was knocking I could see her reflection and then walk away all she had to suggest was dropping the key in the drop box or let me know they closed early for the evening.

Truck could have been cleaner and there was something sticky all over the floor. Staff was not wearing masks.

Awesome service! I really can't see more scope for improvement!

Checkout was to long , took care of checking in truck outside first.

The elevator in the building is a huge inconvenience and birds pooped all over my belonging while stored

Everything's is fine

Excellent

Equipment was not clean ... truck wasn't washed in days , bugs splattered all over windshield. Seat was dirty , I had to sit on a sheet I brought just in case. Staff however was accommodating.

Staff could be a little friendlier by smiling when customers ome in.

Only issue I had was with the fuel situation. The vehicle required "E 85" fuel, but the 1st few gas stations I went to didn't have that available. I feel like a customer shouldn't have to search around a town to find the type of fuel compatible with the vehicle. But everything else was great.

I had a wonderful experience.. The manager was super kind and had a great attitude!! Absolutely Great customer service.

Great experience...very convenient during a stressful moving day....I didn't have to worry about the truck at all!! Pricing is fair

Representatives were rude and not friendly. One representative charged my credit card instead of refunding my money for returned boxes. Never using this service ever again!

I would have rated this poor if it wasn't for the nice gentlemen that came to my rescue and helped me load my furniture blankets and dolly. The lady checking me in was rude and inattentive. She got visibly angry when I didn't take the insurance after, she ignored me while checking me on to deal with another issue even though their were 3 other employees dealing with it. She gave me unclear instructions on where to find my truck. When I came back in (very frustrated) not being able to locate it with her unclear instructions, she had a smile on her face, like my frustration was entertainment for her. Also, not enough parking, for cars, or returning equipment after hours. Also, did not have my furniture dolly I reserved. One of the worst customer service experiences I've ever had.

Nothing really... You guys are doing a great job.

Truck was super clean and well maintained. Got in and out of there in no time at all, check in was easy. After-hours return was a breeze too. Highly recommend.

You all are doing awesome job, in this crazy situation. Thank you for offering such a good service. Stay safe.

You can try to hire more people like the young man that took care of me.He was very knowledgeable and helpful...I believe his name is Bennett

Don and his team were very polite, knowledgeable and seemed to care about my concerns. The equipment was easy to handle and exactly what I needed. It was early and. Don had a great personality and humor. Loved the whole experience and would definitely use this facility again.

they charged me for a dolly and moving pads that we never even thouched.

Staff not helpful and rude at times

There is a woman in this location that you might need to adjust her behavior, she is kind of rude, speaks so fast and doesn't care about customers, when you talk to her you feel like you are begging her for service, she does not have any communication skills at all. I will never go to this location because her. I don't remember her name but (no offense) she is big white woman in her 40's I guess.

Sketchy location and building but they were accommodating

I would like to say the employees who assisted me were excellent. I do feel the mileage fee is high, but it is what it is, and I can only comment on it. regards, David Wolnik

The vehicle reeked of cigarettes

The original Reservation I made on line and was an option to select was #:27017487, Preferred Pick Up Location:Caseys 20 Eaton St Morrisville, NY 13408 Pick Up Date:Friday, August 14, 2020 at 9:00 AM. Imagine my surprise when I showed up at this location and the person that did the UHAUL rental isn't there and hasn't been in over a year, yet the website still shows this location. I mean really over a year!!! Apparently I received a text (that I did not see) sending me 45 minutes further in the wrong direction in which I was moving to pick up another truck. Terrible. I had to cancel this reservation and scramble to find another truck, I had help waiting to move and no truck, awful and stressful. Wasted half of the day just getting a truck. The Erie Blvd Location is how all U-Haul places should be clean, helpful and ready to go.

Everyone was awesome very easy to check in and out. Would definitely rent from them again.

Well, the 10ft truck that i rented had no pull out ramp. Would be nice if the company can find a Way to add one. I must mention that your GM DON, was very knowledgeable, professional & customer service like. Very rarely, will u find a GM who's covering all parts of this kind of work. I hope that this review doesn't go unheard. He needs to be in corporate office. Thanks for ur help Don, I hope u have a bright future with u-haul. Customer: G.worrell

The associate didn't give me the light of day. He was on the phone with friends talking about going to party after he gets out of “this dump” which seems very unprofessional and also very irresponsible to be partying during a pandemic. U-Haul was great, the associate was not

This location was great, however when they sent me to teal ave location they gave me the wrong keys, wrong truck, no fuel card and no paperwork. When I got to albany to return it a day early, it was a complete mess, had to wait ov er an hour to straighten out and was never reimbursed for fuel that I was charged for with the first truck.

Great satff.

I was unable to complete the pick-up review of the vehicle condition because I do not have a phone that is capable of accessing the internet (I still have a flip-phone). This challenge added over 30 minutes of extra effort spent calling and going online to be sure my contract was completed and I wouldn't be liable for any damage I didn't do to the van. It was frustrating that UHaul did not notify me of these policies prior to pick up and, instead, just assumed all customers would have access to technology capable of handling the new procedure at time of pick up.

Van was nice and clean only problem was the horn did not work and I almost was in an accident because was not able to make the other car aware of my existence. Would've been nice to have a vehicle walk thru of the features by an associate being that I didn't know about the backup camera until I returned the van. Overall, very pleasant, friendly, and helpful staff!

All employees were helpful, friendly, & knowledgeable. Good location and staff

the staff was very rude included the manager. Not very helpful at all! I will not be recommending this U-Haul place to anybody after my experience there!!

I can't think of anything that needs improvement the people was nice and Quick service thank you

I was just charged over 40 dollars saying that I used 5.5 gallons of fuel. The uhaul was driven a total of 6 miles. There is no way I used 5 gallons of fuel driving such a short distance. I will be calling and reporting it as fraud to whoever will listen including the owner or corporation that runs the company.

Dropped off Saturday. Clerks courteous. Went back Sunday to ask questions about boxes and blankets unused. Clerk was unmasked, in a bad mood after dealing with a customer she had to charge for taking truck off the lot, told me I was out of luck getting $$ back, and didn't ask unmasked customer to put mask on.

Excellent customer service. Truck was terrific. Very impressed by the quality of their facilities. Would definitely use again!

Your employee Tammy was excellent and went above and beyond to help me in my move. I thank her for all of the support she gave me

T.J. was great! Very very excellent customer service also he was able to provide me with any additional information I may have needed! Thanks again T.J.

Staff upon return did not greet me looked at me like I was a alien from a foreign country. Have some customer service training for your employees.

Let debit cards be used for cargo Vans cause they carry a lot of money on them.

Had a trainee checked me in seemed like he avoided talking. Was given no information about the keys or the after hours return. Return check in was very difficult it would not recognize my location. Yes my location is on, so I texted the link to my husband and he was able to access it. I have an apple phone he has Samsung. I don't know if that makes the difference. The truck had good handling but was hard to see to back up need a rear mirror to see gate. Don't know if it's possible to put an additional lower step for climbing into the cab but it would have helped a ton.

My rental was not clean ... I'm sure not sanitized When I was completing the paperwork upon return your receptionist was apologetic and discounted the invoice by $20 . She was very accommodating.

EVERYTHING WAS READY AND IN ORDER. THE ONLY THING I WOULD RECOMMEND IS IF YOU DONT HAVE “FURNITURE DOLLIES” PURCHASE THEM. THEY ARE ONLY 15-30 DOLLARS AND CAN BE RENTED MULTIPLE TIMES TO RECOUP YOUR EXPENDITURE.

How/where to pick up and drop off truck was unclear. Did not find the staff helpful. After I completed self drop off, a worker asked me to go tell another employee to pull the key from the drop box for her (I did not).

Nothing, the gentleman who was working was extremely helpful and friendly! The whole process from start to return was fast and easy!

The U-Haul Midtown office was closed. Went to the Carrier circle just a mile away. The agent behind the counter was very helpful, and another agent was a big help in unloading my U-Haul van. Great experience! Thank you.

MOVING MY MOM'S ITEMS FROM ONE UNIT TO ANOTHER , I THOUGHT WOULD BE UPSETTING AND DIFFICULT, BUT THE ASSISTANCE AND LENIENCY GIVEN TO ME BY THE U-HAUL STAFF MADE THE TRANSITION EASY AND LESS TRAUMATIC. THANK YOU...Paulette Tisdell

Tammy (manager), Mark(manager), Jerome (moving crew chief) , and the moving crew were great. The crew moved some awkward/heavy but delicate furniture from an existing unit to a new one to allow for proposed renovations. The scheduling/ coordination was seamless and prompt. Everyone was pleasant and helpful. Many thanks to all. (My only suggestion is that the crew wear masks.)

Been unhappy since day one I explained I’d be moving out on 4/5 my bill was due 4/2 I was still charged a whole month in top of a late fee I feel that was a little excessive. I’m glad I’m done with this company will tell everyone I know not to do business here

the guy was rude and did not know what he was doing

I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.

G

No comment

I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Great service!

This facility met all our needs. Convenient location.

Everything was good but you only have one elevator in the storage area and it’s obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1

Staff was very under trained..

I really enjoyed my experience

Truly they were and are a blessing. Thank God for there services.

I really appreciate having your locker storage you are the best 100 excellent

I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.

Staff was so nice and very knowledgable.

The manager was not much helpful.

Great customer service at 740 e Erie blvd

Staff helful at alltimes

The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.

Just great, all needs met no problems or complaints 💯 percent satisfaction

Great

Great service.

My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.

Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.

Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.

When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.

The staff where every helpful

The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.

The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.

The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there

Several staff members were rude and not helpful. Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.

Terrible service

I didn't need the storage for the whole month, I felt I should have received at least half my money back. That was wondering the only issue. I have patronized this U-haul sight several times.

The staff was very helpful and friendly.

I had to use the stairs and thats the only problem being in my 70's it was hard.

your office should be accessible to people in wheelchairs